Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Boarding was efficient and the crew were nice."
Nadelen: "the seating is horrible. it was the tightest seating I've ever experienced."
Voordelen: "The crew was professional & friendly"
Nadelen: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Voordelen: "The crew."
Nadelen: "The time between flights."
Voordelen: "Planes were on time and connections made."
Nadelen: "One bag delayed as not put on flight and food could be better."
Voordelen: "Customer care was super supportive"
Nadelen: "Inflight sandwiches"
Voordelen: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Voordelen: "The crew were excellent and seats were comfy."
Nadelen: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Voordelen: "very nice crew"
Nadelen: "my bagfage was lost"
Voordelen: "Reclinable seats."
Nadelen: "The food!! The lights could be dimmed as it was a night flight."
Nadelen: "Fix the damn KIOSKS at Vienna!"
Voordelen: "Reasonable space in economy class seats"
Nadelen: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Pleasant flight"
Nadelen: "We were delayed & missed our connection"
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Voordelen: "Nice attention and good food. Plane and seats are confortable"
Nadelen: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Nadelen: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Nadelen: "The plane was very hot"
Voordelen: "The crew"
Nadelen: "Seat comfort"
Voordelen: "It was all fine"
Nadelen: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Voordelen: "Like the overall KLM experience"
Nadelen: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "Flight cancelled"
Voordelen: "The crew were really helpful with people who had tight connections because of the delayed flight"
Nadelen: "I wish they had WiFi"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "The crew was very nice"
Nadelen: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Nadelen: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Nadelen: "Not enough leg room"
Voordelen: "Gaps between seats are very narrow."
Nadelen: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Voordelen: "Nothing to mention"
Nadelen: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Voordelen: "The crew was really friendly."
Nadelen: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Voordelen: "MCR airport Mert & Greet parking was smooth and efficient."
Nadelen: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Voordelen: "Very pleasant, professional crew"
Nadelen: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Nadelen: "Not happy to pay extra money for my case"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nadelen: "there was no lounge close to our departure gate"
Voordelen: "Cabin crew were very professional."
Nadelen: "Aircraft returned to gate due to fault and was delayed for 45 min."
Voordelen: "Good Experience"
Nadelen: "Nothing much"
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Lovely staff, good food, great movies."
Voordelen: "Good flights. Good prices."
La nourriture était moyenne….
The flight was cancelled. Twice.
Boarded process could have been better. Overall excellent flight.
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Transit à Frankfort : horrible !
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Nadelen: "Racists bastards!"
Voordelen: "Vegetarian option of the food. Constant hydration"
Nadelen: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."
Nadelen: "Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight."
Voordelen: "Loved that each flight I took, there were meals provided."
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "All good"
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Voordelen: "Relatively fast flight"
Nadelen: "No entertainment or perks at all. And the worst thing was that before flight, they closed us in an insulated gate especially for flights to Tel Aviv, something made out of the 1980’s with a small kiosk with cold sandwiches and “espresso” from an automatic machine, if we knew this is the case, we at least would’ve bought something to eat before entering the 80’s terminal/gate."
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Voordelen: "I always had a great experience with Lufthansa."
Nadelen: "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."
Nadelen: "Delay of 45 minutes made me almost miss my connecting flight."
Notre valise n'est pas arrivée à Brest. Elle est partie à Biarritz. Nous l'attendons. Cordialement
Impossibilité de s enregistrer en ligne Surbooking Pas de place attribuée Personnel au comptoir désagréable
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
Voordelen: "Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating."
Nadelen: "Repas gratuit"
Voordelen: "Wel veel keuze in films etc.. eten redelijk. Vriendelijk personeel."
Nadelen: "De ruimte van de toch grote airbus 350-900 vond ik tegenvallen. Niet veel groter dan een europese vlucht."
Voordelen: "A350, smooth and quiet. Nice plane"
Nadelen: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Nadelen: "More scandinavian flair needed"
Voordelen: "1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine"
Nadelen: "Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned."
Voordelen: "reasonable leg room comfortable seat"
Nadelen: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"
Voordelen: "New plane, good food choices."
Nadelen: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."
Voordelen: "Speed boarding process."
Nadelen: "No entertainment system on a 3 hour flight..."
Voordelen: "Flight attendants are polite"
Voordelen: "The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected."
Nadelen: "The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start."
Voordelen: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Nadelen: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Voordelen: "The crew were helpful, pleasant and professional"
Nadelen: "There wasn't anything we actively didn't like. It was a good flight."
Nadelen: "video was broken"
Voordelen: "Food, entertainment, service"
Voordelen: "The staff was professional and friendly. The waits were short on boarding."
Nadelen: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."
Voordelen: "Respect des horaires, gentillesse du personnel"
Nadelen: "Staff wasn’t helpful and gave false information"
Voordelen: "Très bien. Bon accueil et à l'heure."
Voordelen: "Good smooth flight, on time. No complaints"
Voordelen: "Airport was very comfortable to be at, Flight Crew was nice and helpful. Great movie selection to my taste. Plane landed"
Nadelen: "The temperature during the flight made my experience very uncomfortable. It was way too cold. I know that it could get chilly at the board and do take warm clothes with me just in case, but this was way too cold. Neither blanket nor my stuff helped. Another thing - I was sitting in the raw 50, and at the 49th raw crew ran out of chicken with only pasta left. ))) This happens, I get it. I've had it actually happened to me before on British Airways flights too couple of times. So it's not too big of a deal. I just wish that pasta tasted better)))"
Nadelen: "Lack of snacks"
Voordelen: "The airport it's very nice and clean.."
Nadelen: "long waiting time in the bus before the flight"
Voordelen: "Great service, staff and punctuality"
Nadelen: "The food was soggy and overheated"
Voordelen: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Nadelen: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."
Voordelen: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Nadelen: "Amenity kit was a little basic."
Nadelen: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"
Voordelen: "Le service. Et le confort"
Voordelen: "Service, staff, food and beverages all excellent"
Nadelen: "Seat was just a little hard when lying on my side"
Nadelen: "We didn't get from Helsinki to Dublin we were redirect via Paris."
Voordelen: "A bit delaye in Departure but ok overall"
Voordelen: "See above."
Nadelen: "See above"
Voordelen: "The gluten free meal was pretty bad."
Nadelen: "Experience was totally let down by the airport; nothing to blame the aircraft staff though. Avoid Helsinki airport like the plague for stopovers: bad signage, woeful information how to get to the city efficiently in English. HORRIBLE experience when trying to get lost property: you got to PAY for your initial email or pay top dollar just for a stupid and aggravating phone call!!! The number of exclamation marks is not exaggerated here. You can't even ask if they even have the item in their possession. Rarely had such a bad experience at an airport, and I travel a lot for work. This alone makes me think thrice about EVER getting Finnair again. Same company that manages the airport, so I'm giving this flight a bad review."
Nadelen: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Nadelen: "Toilets were gross."
Voordelen: "Service was exquisite"
Nadelen: "No wifi"
Voordelen: "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Nadelen: "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Voordelen: "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Nadelen: "We took off late and arrived even later so we had to run to get to the next plane"
Voordelen: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."
Voordelen: "Comfort?: had a fat neighbor whose elbow was in my robs"
Nadelen: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Vol à l'heure. Vol court donc on n'a pas mangé mais des sandwiches étaient proposés. Pas de divertissement mais ce n'est pas nécessaire sur des vols courts.
La gratuité du repas Tout était payant il ne la Lumos pas lors du vol ils sortent le TPE après avoir demandé ce que l’on souhaite consommer
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Voordelen: "The Crew was great. Friendly and attentive."
Nadelen: "Very small seat. Had a big person next to me and was quite uncomfortable"
Nadelen: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Voordelen: "The seat was not as cramped as the Greenland Airways flight preceeding this."
Nadelen: "Not having additional fees for baggage. Please disclose that as part of the ticketing."
Nadelen: "Last minute change of boarding gate led to a dash across the airport!"
Voordelen: "Professional and courteous crew"
Nadelen: "Nothing, was a pleasant flight"
Nadelen: "The pilot strike resulted in cancellation of my flights so getting home turned in to a challenge"
Nadelen: "The flight was cancelled without explanation"
Nadelen: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Nadelen: "I was unable to make it to copenhagen due to missing my connection"
Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"
Voordelen: "The food was great and the staff were excellent."
Nadelen: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Voordelen: "Crew was great, seats in economy plus were comfortable. Arrival was 15 minutes early to Los Angeles."
Nadelen: "Check in took a long time at Stockholm. Waiting area to board was very small and crowded."
Nadelen: "Delay and poor information. Staff confused at check in..."
Voordelen: "No comment since very short flight."
Nadelen: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Voordelen: "I was treated by the cew very, very badly. Food was terrible."
Voordelen: "Entertainment great, plane clean and newish. Breakfast way better than most competitors on transatlantic. Fruit salad, hot good sized rolls, yogurt, thick slices of ham n cheese so much better than BA’s downsized granola bar and mini muffin ( that they also serve in the upgraded class!"
Nadelen: "You really need to either have no legs or be 5’6” or less to fit in the seat without angling sideways. But alas SAS is no worse than the competitors in this department. Crew served meal 2.5 hours into 9 hour flight and about an hour after complimentary drink. My can of Coke was well gone when the mediocre dinner arrived and I got an earful for daring to ask for another one. It finally arrived after dinner with the creditcard machine etc. Yes, it was $4.00. I passed. As the coffee service was in full swing."
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "Quick flight and pleasant service. Seats were also comfortable"
Nadelen: "Walking out to the plane the markings weren’t great."
Voordelen: "Friendly staff"
Voordelen: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Nadelen: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Voordelen: "Comfortable flight."
Nadelen: "Only one meal option ( with meat). Alcoholic beverage not included."
Voordelen: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Nadelen: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."
Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"
Voordelen: "Quick flight"
Nadelen: "1 hour delays and 70 euro bag fee"
Voordelen: "Super Ontime"
Voordelen: "Late delay and no service from flight staff"
Voordelen: "Everything was on time!"
Voordelen: "One included checked bag"
Nadelen: "We were being charged for bottled water and soda"
Nadelen: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."
Voordelen: "Quick, painless boarding process with friendly cabin staff and above average food. Flight was delayed about 15 minutes by a maintenance paperwork (according to the announcement) issue. Not fully booked, so very relaxing atmosphere onboard."
Nadelen: "No priority check boarding for business class in Compenhagen"
Voordelen: "Entertainment variety"
Nadelen: "You had to pay for drinks"
Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Voordelen: "The cleanliness"
Nadelen: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Voordelen: "New airbus with good entertainment screenset clean"
Nadelen: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Voordelen: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Nadelen: "Leg room is a nit short for tall people. Everything else was great."
Voordelen: "Food was good"
Nadelen: "Charge for drinks. TV broken no recompensatuon"
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Voordelen: "Short flight, friendly crew."
Voordelen: "The crew was friendly."
Nadelen: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."
Voordelen: "The crew was very kind!"
Nadelen: "Tiny seats and no free drinks on an international flight....whats up with that?"
Voordelen: "Direct flight"
Nadelen: "Small seats"
Voordelen: "Lots of movie to chose from. Chicken Curry was tasty."
Nadelen: "The person in front of me put the seat back so far that I had almost no room to get up—then glared at me when I had to pull on the seat back to get out."
Voordelen: "Fantastic crew"
Nadelen: "The plane was a half hour or so late taking off. We waited on the plane for most of that half hour with no explanation of why When calling rows to board -- after calling rows 1 through 13 she then called rows 41 and after. She skipped our row 14. This could definitely be an issue with overhead space"
Voordelen: "Overall the flight was ok."
Nadelen: "Each time I fly SAS, it seems that a service that was free must now be paid for."
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
Voordelen: "yes. It was perfect."
Voordelen: "Everything except the delay"
Nadelen: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Nadelen: "Flight attendant didn’t smile @ all, it was like we are on her way."
Voordelen: "Nice stuff."
Nadelen: "Probably teleportation?"
Voordelen: "Clean airplane nice pretty stewardess in short dress."
Nadelen: "Probably private jet whit hot tub."
Nadelen: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Voordelen: "Arrival in time"
Nadelen: "Compartment for hand luggage was full, no space"
Voordelen: "Big space to front seat"
Nadelen: "offer drinking water"
Voordelen: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Nadelen: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Voordelen: "Food offered on flight even though short trip"
Nadelen: "Was delayed so being on time"
Voordelen: "flight crew was amazing."
Nadelen: "Boarding was poorly handled by airport staff"
Nadelen: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Voordelen: "All fine"
Nadelen: "Flight delayed 2 hours"
Nadelen: "Horrible customer support"
Voordelen: "Helpful crew"
Voordelen: "Simple no frills airline"
Voordelen: "Efficient boarding and disembarking."
Nadelen: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Nadelen: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Nadelen: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Voordelen: "Quick boarding, pleasant crew"
Nadelen: "Small propeller plane with very limited room, no in-flight service,"
Voordelen: "Pleasant crew, efficient boarding, flight was on time"
Nadelen: "No in-flight service"
Voordelen: "If water was free it would be better. Other than that everything was fine"
Voordelen: "Flight was short and sweet, no problems to report."
Nadelen: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Nadelen: "SEVERELY DELAYED"
Nadelen: "An extra fee is charged if you don't check-in online."
Voordelen: "The helpful ground person at check-in."
Nadelen: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Voordelen: "Professional appearance"
Nadelen: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Nadelen: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Nadelen: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Voordelen: "It got me from point A to point B."
Nadelen: "Seat was uncomfortable and next to an odorous toilet."
Voordelen: "Brand new aircraft Wider seats as normal Good selection of food"
Nadelen: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Nadelen: "surprised i had to pay for coffee"
Voordelen: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Nadelen: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Voordelen: "Quick boarding once the plane finally arrived. Planes are new."
Nadelen: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Voordelen: "Friendly crew, tons of meal options, good price."
Nadelen: "Checked in luggage is only 20kg, there's no entertainment in flight."
Voordelen: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Nadelen: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Voordelen: "The flights were on time, and the Riga airport was efficient."
Nadelen: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Voordelen: "Very efficient, quick"
Nadelen: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Voordelen: "Smooth flight"
Voordelen: "Clean and modern airport in Riga Baggage well handled on connection"
Nadelen: "Boarding tool a lot of time. We departed late"
Nadelen: "Riga to vilnius delayed 2 hours"