I ordered a vegan meal months in advance. The meal never came and they tried to give me chicken. I told the attendant and she said nothing she could do, someone must’ve messed up so I had nothing to eat. She was very rude about it and did not apologize or anything, just said “handed them all out already” and walked away. Another attendant eventually came over and I asked her for some help and she was able to provide me with some snacks and she was very kind.
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Food was terrible and you only eat because you are hungry. Only water given between meals. Should have used other airlines for this long haul flight. Will not repeat.
Everyone was super nice! Plane was clean. The food was good. The long flight was made very pleasant by SAS.
First time flying with SAS. Decent budget airline. Didn’t like having to pay for snacks and drinks. Seats were comfy. Took off over an hour late after sitting at the gate. Nice crew. Would probably fly them again if the price is right.
Wifi connection could be better
I never flew with SAS before and got to fly all the way from the US and I loved it !!
The staff between IAD and Copenhagen was not friendly
Voordelen: "The Crew was great. Friendly and attentive."
Nadelen: "Very small seat. Had a big person next to me and was quite uncomfortable"
Voordelen: "I was able to log on the my booking and select aisle seats for no additional cost (surprisingly). Made the short flight much more comfortable."
Nadelen: "connection information very poor"
Voordelen: "Great service. Very comfortable seat"
Nadelen: "On the Copenhagen-Milan leg, since I was in the cheap seats, even water cost; $3 for a bottle of water. They couldn't even offer a cup of water for free? False economy. And I was told that I had to pay for my luggage at the airport, then it was $120 for 1 bag. Ridiculous!"
Nadelen: "Could not have been better"
Voordelen: "Everything!!! Excellent service"
Voordelen: "Flight was on time. Bathrooms were clean."
Nadelen: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"
Voordelen: "Transfer time is not sufficient due to customs in Sweden customs inspection takes too long for only one staff."
Voordelen: "Food was excellent!"
Voordelen: "The crew was great and the economy seating was roomier than expected."
Nadelen: "Long line just to drop bag off since I had already used the kiosk to check in, then 2 1/2 hour flight delay, charged for wine which should be complimentary on international flights."
Voordelen: "plane is clean & seats are comfy"
Nadelen: "We were in 40G and H, bulkhead seats. I have never had such a hot plane (and I am a world traveler). We were both very warm (felt like 85 degrees- warm enough to not be comfortable). I was told by the flight attendant that people in back of plane were freezing. The breakfast was good, but the dinner was ok, but not ‘I wish I could have seconds” good. I lowered the rating because they never gave us more than the one bottle of water that was on our seats when we arrived. That may have been ok for the people in the cold part of the plane but not for us in the sweating part. Luckily we had brought a big bottle of water."
Nadelen: "my ONLY complaint is that I preordered a VEGETARIAN meal and got a VEGAN meal. NOT a big deal, but they should be aware of the difference."
Voordelen: "The food"
Nadelen: "Counter selling me an upgrade that was more expensive than I prefer. I.e., buyers remorse"
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Nadelen: "Didn’t have veggies good on board"
Voordelen: "Friendly staff"
Voordelen: "Top notch service , catered very much to Americans . Would definitely fly again"
Voordelen: "Nice flight, comfortable seating, blankets/pillows/headphones were provided, and food was good."
Voordelen: "Pros: -Good food -Good entertainment -Attentive staff"
Nadelen: "Cons: -Uncomfortable seats ( I took the free seat and didn't upgrade) -Poor air circulation ( I hardly felt any AC) -Lack of overall plane space"
Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"
Voordelen: "Waited for us when flight showed up late"
Nadelen: "Cramped cabin"
Voordelen: "Had to pay USD 75/bag which was not clear when I booked the ticket. You have to inform the customer about these rukes."
Voordelen: "The crew was incredibly friendly"
Nadelen: "I would have appreciated a vegetarian option for the meal."
Nadelen: "Flight was late and they left us completely hanging at the Stockholm airport with no agents anywhere to be found and no instructions on what to do about the missed connection."
Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Voordelen: "The cleanliness"
Nadelen: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Voordelen: "nothing too exciting, everything as expected.Seats were a bit tight tho"
Nadelen: "Food tasted Horrible"
Voordelen: "New airbus with good entertainment screenset clean"
Nadelen: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Nadelen: "For an international flight, only the first non-alcoholic drink is included for free. Let's say, if you want 2 orange juices, you have to pay for the second. Alcohol, of course, is not free under their system. Snacks? Forget about it."
Voordelen: "Everything was great! At check-in I upgraded to SAS plus. Will choose that again.comfortable, crew was so nice and friendly. Food was amazing. Made my 10 hour flight great. ."
Nadelen: "Crew unfriendly"
Voordelen: "Not enough space to store items."
Voordelen: "The automated kiosks made it ridiculously easy. Flying out of LAX can be a pain, but that went by so smoothly. I'm cheap and have become accustomed to Spirit airlines. So when I received free (decent) meals a complimentary bottle of water and a plethora of inflight entertainment."
Voordelen: "Everything. The service was great, plane was comfortable and the ride was easy. I will try to only fly SAS from now on"
Nadelen: "8 years ago on similar flight from Lax to got, we had to retrieve checked bags in Sto, and then go through security. It was not clear at all on this trip if it was the same. SK agent at lax seemed unsure, Arlanda customer service agents at baggage in Arlanda also seemed unsure. We then learned from another airport worker at baggage they would go all the way through. It is very important to know since turn around time is very short, and I almost missed flight 8 years ago, and bags did miss it last time. Tks"
Voordelen: "It was weird boarding last. We understand different airlines have different policies but we believe letting the elderly and families with little children should always have first priority... We as a family and with an elderly who is not 100% well have big challenges... It is always nice for other airlines to get us in earlier so the elderly and the little children can settle. This airline's policy is a shift for us. If not for the good price, we'd choose another... But it was just ok just a longer wait... Children and the elderly should always have the best benefit... Not the busiiness people.. Crazy policy!"
Nadelen: "Service was mediocre. Staff was nice but not very caring like other airlines and most were older women who are burnt out... Its almost like they don't want to be there. Food was excellent but there was a charge for red wine. This is Europe. Thought the US was bad... Economy class comfort is not that comfortable as always... o well! Your staff English especially the women announcers were terrible. We could not understand hardly anything. The pilots were a lot better! Need to take English classes.. Sorry but have to be honest..."
The flight attendance were honestly very helpful. I think that the quality of the food could be better and more entertainment options like other airlines have
The overall experience was fantastic. Flying from LAX to Dublin Ireland was very nice. The connection flight was not very good.
Trip started two hours late and the staff at the gate took forever to say why until I went up and asked when might they be telling Us when to board.
The flight crew was very accommodating and the seat was comfortable.
The seats were too close together and my tv was not working!
There was a woman who kicked, hit and pushed the back of my seat the entire flight. The flight attendant spoke to her twice but she persisted in doing what she wanted to do. I wasn’t able to sleep at all for the whole 10 hours. Food was gross. The only thing that was edible was the tomato and mozzarella cheese.
It was the worst flight of my life. My headset didn't work, charger didn't work, seats were small and my pillow is bloodstained. Completely unacceptable! I paid for preferred seating and I was the last one on the flight.
The service and onboarding were very good. My requests for vegan food were honored for dinner, but for breakfast there was no vegan option. We were told by the airlines that we would have an aisle seat, but we were the middle two of 4 seats for some reason.
Delayed boarding at LAX due to maps disappeared from the gps system. Assigned seats were not followed on board, had a passenger kicking my seat for the whole duration of the flight because annoyed that I was reclining my seat during a 10hrs flight. Food wasn’t good, cabin was freezing and cabin crew were taking away blankets from unoccupied seats even if the temperature was baltic. Entertainment was 1/10 compared to other airlines. We were informed that we missed our connection flight in Dublin and we would need to go to the desk and ask for a hotel voucher, but once in Dublin we did find out that the flight didn’t depart, therefore we made it onboard with 1.30H delay. After arriving at our final destination we couldn’t find our baggages at the belt because they didn’t load them in Dublin. Make yourself a favour, book yourself a long haul trip with other airlines unless you can afford business or first.
Nadelen: "Seats were very close and movies ok"
Voordelen: "Comfortable seats"
Nadelen: "WiFi was not working. Flight was 2 hours delayed"
Voordelen: "Entertainment was fantastic!"
Nadelen: "Told us to pick up stroller in Dublin. Get there and we are told that is not possible. Of course we not have arrived at our final destination without said stroller. Seats are on the pitiful side of the spectrum and gets a bit old being nickled and dimed for drinks, sodas, food. . ."
Voordelen: "easy boarding"
Voordelen: "Food was excellent and the movies were free."
Nadelen: "Our seats wouldn’t lean back. Other people’s did however."
Voordelen: "Crew were amazing. The cabin had the new lighting system which was an unexpected bonus, love it."
Nadelen: "Everything was simply perfect"
Voordelen: "Des infos ont été données par le pilote ou l'équipage"
Nadelen: "Propreté de l'avion Ponctualité à l'atterrissage et au décollage"
Voordelen: "Pilots were very smooth with the controls, especially on landing unlike Ryanair!"
Voordelen: "Left on time."
Nadelen: "Everything else. Utterly confusing answers to questions."
Nadelen: "No food or even water boarding on time but delayed for no reason"
Voordelen: "Very comfortable seats and excellent onboard entertainment. Friendly crew"
Nadelen: "The breakfast burrito was not good quality. Also, gluten free options would help me"
Voordelen: "The pretzels."
Nadelen: "The customer service from Aer Lingus is the worst ever. This is our honeymoon and it got ruined. The flight was 3 hrs delayed, and they started rerouting people that had connection flights to London, we had a connection and randomly Wendy the service agent decide to not reroute us because we had plenty of time, of course we didn’t make the flight, we have been hostages of Aer Lingus for the last 21 hrs so far, but more will be added until we make it to Hamburg tomorrow at noon instead of tonight at 8."
Nadelen: "Delayed as always"
Nadelen: "- My seat was broken and could not recline. This not only made the 9 hour flight uncomfortable, but even more so when the person in front of me reclined their seat fully. - I understand it's Aer Lingus' policy, but I have never experienced--in my many travels--paying for alcohol on an international flight, especially cash only. - Regarding the above, I had to remind the flight attendant three times that she owed me change, and each time I was greeted with a sneer and, "Yea, we don't have it yet". It was not so much the money, but the incredibly rude service and charging for what should be a free drink! Some of the stewards (on the opposite side of the aisle) seemed very friendly and accommodating, but unfortunately, the two ladies on my side made me feel like a burden rather than a welcomed customer. - I guess it's, you get what you pay for...but I was just surprised at "breakfast" being tossed a box with a burrito--no napkin, utensils, plate, nothing. I won't be flying Aer Lingus again."
Voordelen: "Entertainment was the best thing about this awful airline flight."
Nadelen: "Food was awful. Worst Ive ever had in around 200k miles of flying. Food service was rushed. i.e they asked me if I wanted coofee or tea immediately after serving my main meal. My son was feeling unwell due to asthma and asked for water. He got a lesson in manners and etiquette as he didn’t say please. I asked another female staff gor water. She didn’t respond so I waited a few minutes before askinfg again. She snapped ‘ I heard you!’ Made me feel uncomfortable asking for anything and that I was a nuisance. Seemed they could hardly wait to serve dinner and turn the lights off. I’ll be taking my own food on the return flight. I’m not expecting gourmet on an airline however this food was inedible"
Voordelen: "The seating was comfortable"
Nadelen: "The fact you even had to pay for coffee is absurd . There also should be some in flight entertainment"
Voordelen: "La rapidité"
Nadelen: "Les repose tête"
Nadelen: "retard conséquent sur l'aller comme sur le retour. Tout est payant à bord."
Nadelen: "I asked for Vegetarian food when I booked the flight but I didn't get any. When I asked for Veg food, I was told they didn't have any. With delays and everything, I didn't get to eat anything for 16 some hours."
Voordelen: "La place et le.vol.."
Nadelen: "Humeur du personnel de bord"
Voordelen: "Fast boarding"
Nadelen: "No food or drinks offered"
Voordelen: "Movie selection and availability"
Nadelen: "Boarding was late Water was offered only at the beginning"
Nadelen: "Pas de snacks, tres cher pour mon billet"
Nadelen: "Vol de souvenir dans bagages en soute"
Voordelen: "Direct flight LAX to Dublin with no lay overs"
Nadelen: "No toilet paper or paper hand towels in the bathroom. Early on in the flight I went to ask for toilet paper and was given a nod. Tried a different bathroom and no toilet paper there. Servicing the toilets on the full flight was neglected."
Voordelen: "He crew were nice."
Nadelen: "The flight has an hour delay from LAX that caused me to have 20 minuets catch my connection flight and I did not receive my bag. I’m on vacation for 5 days in Hamburg and I’ve already lost 1 day to go out and explore the city. This was my first time flying with Aer Lingus and I unfortunately will be my last time."
Voordelen: "TVs on seat-backs, good selection of movies and television, USB charging outlet on seat-backs"
Nadelen: "Every seat came with useless headphone sets: the jacks were for an older model of plane. Flight attendants warned passengers that they had some headsets that would work, but were keeping them reserved for children, so not to bother asking for them. Flight took off more than 3 hours late and airline took no responsibility for delays. Blamed LAX contractors for everything. The airline is responsible for who they do business with. Because of takeoff delays, food and beverage service was also badly delayed. Had to beg for water several hours in, and was brought a single small cup."
Voordelen: "fauteuils confortables, personnel trés aimable, transit à dublin rapide et bien organisé"
Nadelen: "la nourriture, mais comme pour toutes les compagnies aeriennes"
Voordelen: "Vol avec du retard au départ. Mais une volonté à décoller au plus vite pour compenser ce retard. Accueil chaleureux."
Voordelen: "Polite crew and on time as scheduled"
Nadelen: "No breakfast offer"
Voordelen: "Bagages misent en soute gratuitement."
Nadelen: "Pas de traductions des consignes aucun effort des hôtesses vols avec 30min de retard"
Nadelen: "Our flight from LA to Dublin was cancelled day of and the airline put us on another flight. We came to find out that they did not place my fiancee and myself together. We tried talking to the crew but they seemed apathetic and uninterested in helping us. The said the flight was full and everyone checked in but after boarding we found many open seats.. while on the plane I requested help trying to relocate seats so we could sit together and not a single steward would help us. In the end, we finally found seats on our own... Very unhappy throughout the entire journey the quality of service. Never flown with such rude and unaccomadating service personal."
Voordelen: "The flight attendants were lovely... what was wrong with this plane was not their fault and they did their best."
Nadelen: "Not only was my seat cushion lumpy and extraordinarily uncomfortable, the seat back was broken. My video monitor was as well... Possibly the worst overseas flight I've ever taken...10 hours of pure torture. Never again."
Voordelen: "Crew was attentive and efficient. The flight was smooth aside from the minor turbulence."
Nadelen: "I sat in a seat with a broken entertainment screen and the WiFi was so slow it was unusable. The seat I sat in also would recline on its own at times. It made for a very long annoying and boring flight."
Nadelen: "Paying for coffee??"
Voordelen: "The flight was very bare bones. Entertainment system froze up half way into a movie. You had to pay for wine with dinner. Even on budget carriers, wine is included with meals on the long hauls. Half a cup of water was served twice during the flight. The cabin was kept quite cold. I wore thick socks and slippers throughout the flight, but had to use the small blanket provided to keep my feet warm. Glad I had a heavy coat! I will avoid this carrier on any long hauls in the future."
Nadelen: "Dinner not too good. Breakfast very poor. Cold flight. Entertainment not working. Avoid for long hauls."
Voordelen: "The staff was very courteous and nice. The dinner and breakfast were good quality. Highly recommend Aer Lingus"
Nadelen: "We had a crying baby behind us and the parents didn't do anything to alleviate the situation"
Voordelen: "The Dublin to Manchester leg of the flight was far friendlier. Food was bad. No service to speak of on transatlantic potion. Couldn’t even get a refill on coffee after one tiny cup at breakfast."
Voordelen: "I was surprised at the minimal effort that went into that transatlantic flight. Disgraceful. I'm turned off enough to never fly aer lingus again. It was barely two steps above Ryan Air."
Nadelen: "The food looked like one put any effort into it, the coffee only came with milk and no milk substitute, there was only one kind of tea--no decaf and no herbal tea, and no butter substitute for people with dietary restrictions. Just a complete unthoughtful shame. My back is still sore from the lack of ergonomic considerations in seating. The blankets were cheap and thin and the plane was loud with no complimentary earplugs or sleep masks. Awful experience."
Pas de wifi gratuit dans avion
Poor service. Late departure Nice crew members
This is a cheat. You toke money from me but you didn't give us my ticket. When we reached the airport security said I don't have any flight booking while I had booked a ticket and your careless behavior I have to get another flight. Gave me back my money or I'll do a police case.
The flight departed a little delayed and we waited for a long time at a cue. The rest is OK, especially the comfort.
Trop chaud durant le voyage.
Les sandwiches proposés n’étaient pas bons et en plus c’est cher. Avant ce n’était pas comme ça, ils étaient plus bons avant. Les sièges pas confortables.
Voordelen: "Vol excellent, pilotage, équipage et accueil a bord"
Nadelen: "Le wifi et la prise USB qui fonctionnent"
Voordelen: "One of the crew member was really rude, she made a mistake went off on me and didn’t even apologize, she act like nothing happened, I tried reaching out to the airline and they never got back to me"
Voordelen: "+de 3 h de retard..."
Voordelen: "En restant respectueux avec vous, l'heure d'arrivée."
Nadelen: "Vol en retard et pas de place du tout pour les jambes"
Voordelen: "Quick flight"
Nadelen: "Had to exist and renter via departure and go through security again because there was no direct transfer, it was horrible having to go through security again."
Voordelen: "They crew was okay, more polite than my previous flight."
Nadelen: "Having a well stocked Duty Free Items would be nice, tried to order items and was told they are out of stock."
Voordelen: "la ponctualité"
Nadelen: "L'amabilité du personnel au sol à CDG est TOTALEMENT à revoir, attitude désagréable, chantage, non respect de la courtoisie la plus élémentaire"
Voordelen: "It was a very efficient flight. On time"
Nadelen: "It was raining when we boarded the plane and some people were stuck outside for a little bit."
Nadelen: "A bit late getting underway but flight crew courteous, plane clean, deboarding efficient. Overall, reasonably comfortable efficient budget airline"
Voordelen: "Good price"
Nadelen: "Baggage took far too long"
Nadelen: "Les bagages en cabines ont été mis en soute alors que j’ete presse et ma valise a été dégradée"
Voordelen: "The plane was newish, with comfy seats"
Nadelen: "The crew spend to much time on trying to order / heat / distribute food. The distribution of the staff seems odd - the one taking all the orders, putting stuff into the microwave and collecting it, collecting the money, whilst the other just seems to steer the trolley"
Nadelen: "They asked me to store my suitcase in an overhead bin at the front of the plane as they had run out of space so I complied. When it was time to disembark, someone had stolen my suitcase. I have not located it since and the customer service from Vueling is horrendous - they keep running me around to different departments and sending automated responses, refusing to answer my questions."
Voordelen: "Rien à dire sur la compagnie"
Nadelen: "Mais par contre vous... !! Vous m'avez annoncé à deux reprises par mail que mon vol était retardé de 47 min. J'ai donc pris mon temps pour me rendre de la gare de Bordeaux à l'aéroport, pensant avoir plus de 2h devant. Arrivé aux portes d'embarquement, je m'assoie pour attendre l'annonce de l'ouverture des portes. HEUREUSEMENT, un policier me demande ce que j'attends, me dit que l'embarquement vient de fermer, que je dois courir. Arrivé devant la porte, plus de passerel, le commandant à était bien gentil de me laisser monter dans l'avion qui décollait 2 min après. Je ne vous remercie pas !"
Nadelen: "delayed 2hours 50 min. Lost connection, have to wait 11 hours"
Nadelen: "Ya eu un retard de 4 heure jai perdu mon rendez vous"
Nadelen: "I missed it because of shitty transportation in Paris"
Voordelen: "Rien de particulier."
Nadelen: "Plus de 2h de retards."
Voordelen: "Je suis une personne handicapée à mobilité réduite et on m'a refuse l'assistance au motif qu'il était trop tard alors que les personnespresschargées de l'enregistrement n'ont pas été rapides il n'y avait une longue file d'attente"
Nadelen: "Late flight. Delay not announced. Late luggage too"
Voordelen: "The seats are good"
Nadelen: "They keep revising the plane departure time on their website/app but refused to announce changes in the terminal. Kayak sent me 10 updates about the scheduled departure. The airport had the initial one and no more"
Nadelen: "Plane boarded early. Then we sat for 45 minutes past our departure time while they did unspecified maintenance on the plane. Poorly organized and chaotic."
Nadelen: "Never made the flight bc the 1st leg of the trip was delayed. What a waste of time and money"
Nadelen: "Vol annulé pour l’allée, retard de Palma à Barcelone, et ensuite retardé d’en 2h30 de Barcelone à Nantes."
Nadelen: "Mesurant presque deux mètres, mes fémurs ne "rentrent " pas. Le vol à été court, heureux de m'en extraire !"
Voordelen: "This was the first time I travel with Vueling and the crew was so nice! and the plane so clean! Loved it. Much better than LATAM for example that was my next flight."
Nadelen: "My bag took to long to get out I got a little scared it didn’t get to Barcelona, but everything was ok at the end so as an overall everything was perfect!"
Voordelen: "The flight space"
Nadelen: "No entertainment which make the trip so boring"
Nadelen: "Was late, without any notification"
Voordelen: "Crew was nice and friendly"
Nadelen: "Boarding took place in a separate area of the airport, no access to shops. Flight was delayed, we arrived an hour late at our destination."
Nadelen: "Cancel connecting flight without offering alternatives on the same day. Confirmed another flight a week later of the intent flight without my consent. Had to rebook connecting flight a day earlier of the intent departure date, losing a day stay in B&B, and expense on transport due to different airports."
Voordelen: "L'embarquement prioritaire, la largeur des sièges et la place pour les jambes."
Nadelen: "Le prix des suppléments bagages"
Voordelen: "cabin crew was friendly"
Nadelen: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Nadelen: "They made a mess with my bookinh"
Voordelen: "Quick flight and good service"
Nadelen: "Cheap flight but odd that we always take a shuttle from plane to airport"
Voordelen: "Furious, Vueling is always late!!!"
Nadelen: "Always late,, they don't care!!"
Voordelen: "From check in to exiting the place, flying with Veuling was a great and very easy experience. We liked that there was more leg and seat space than on most planes and the in-flight magazine is top notch."
Nadelen: "Uncomfortable seats. Extremely crowded"
Voordelen: "Excellent check in . Before time arrival."
Voordelen: "There were assistants guiding me through the check in process."