Great travel experience On time Excellent crew Good food Good movies selection Smooth flight
Plateau repas toujours pareil Pas très original
Voordelen: "flight itself"
Nadelen: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"
Voordelen: "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Nadelen: "Pas de Lounge Lufthansa à l'aéroport de Barcelone"
Voordelen: "Great flight"
Voordelen: "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Nadelen: "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."
Voordelen: "Crew was great. Peppy and kind."
Nadelen: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
Voordelen: "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Nadelen: "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"
Voordelen: "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Nadelen: "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"
Nadelen: "Better entertainment for an 8 hour flight. Take under consideration that tall guys can’t be squeezed in for 8 hours.Give some space to people who really need it"
Voordelen: "Crew was particularly lively and friendly. The chocolates were awesome"
Nadelen: "No entertainment throughout"
Nadelen: "La ponctualité"
Nadelen: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Nadelen: "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."
Nadelen: "We had a huge delay"
Voordelen: "Le personnel naviguant, l'avion la gentillesse"
Nadelen: "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"
Voordelen: "Le personnel toujours aussi souriant et agréable"
Nadelen: "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"
Nadelen: "Very nice company!"
Voordelen: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Nadelen: "Selon moi, Pas assez de choix de Musique et de Film."
Voordelen: "Gentillesse du personnel"
Voordelen: "Siège confortable. Personnel attentionné. Service impeccable."
Voordelen: "Équipage très sympathique vol rapide"
Voordelen: "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Nadelen: "Vieil avion où les secousses se font vraiment sentir beaucoup!"
Voordelen: "De la place pour les jambes, vol à l'heure, embarquement rapide"
Nadelen: "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"
Nadelen: "First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA."
Voordelen: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Nadelen: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Voordelen: "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Nadelen: "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"
Nadelen: "Pas de chocolat Oups"
Voordelen: "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Nadelen: "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."
Nadelen: "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"
Voordelen: "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Nadelen: "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"
Voordelen: "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Nadelen: "Pas de divertissement dans l’avion."
Nadelen: "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"
Voordelen: "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Nadelen: "Le repas ....pas bon"
Voordelen: "Crew members were polite and efficient. Entertainment system kept us engaged for our 12 hour trip."
Nadelen: "Horrible boarding and check-in. I fly internationally for business. This by far and away was the worst experience ever. There were 2 parts to our travels. Flight from Dusseldorf to Zurich, then Zurich to Los Angeles. in Dusseldorf, SWISS oversold the plane by 25 passengers. It was unbelievable, SWISS was randomly determining who would not fly and miss their other connecting flights in Zurich. It was by shear luck that we were able to keep our original reservation. SWISS needs to realize that this type of problem is serious. I can't imagine every flying SWISS again."
Nadelen: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Voordelen: "On a bien arrivé."
Nadelen: "Le retard de vol a été embattant."
Voordelen: "Everything! Very professional, great food"
Voordelen: "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Voordelen: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Voordelen: "Very professional!"
Nadelen: "Manque le petit sandwich"
Voordelen: "Courteous Staff Excellent Service and enough concern for the guests."
Voordelen: "La modernité de l'avion"
Nadelen: "Les turbulences de fou"
Voordelen: "On time; everyone friendly and helpful."
Voordelen: "les sièges dans l'avion"
Nadelen: "Ils dissent qu'on a déjà fait le check-in, pas vrai Ils dissent qu'on n'a pas payé pour les valises en soute, pas vrai A cause de leur erreur de check-in qu'à la fin ils ont reconnu, Ils nous mettent dans un vol suivant , à 22h! Ils nous font attendre debout pendant qu'ils sont au téléphone pour plus d'une demi heure à Dusseldorf et à Zurich, et encore dans l'avion, retardé pour décoller."
Nadelen: "Not on time at all. Toooooo late boarding"
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
View of mountains and German countryside. I needed to use the bathroom and they closed them off just as I had waited for them to be free just as we got 30 minutes from landing. I was able to beg the attendant repeatedly and he let me use but told me don't be more than a minute. Since we were more than 30 minutes out, I thought that was a little Nazi to try to make an old lady with a weak bladder beg.
They could have used some air conditioning it was ridiculously hot
Transit à Frankfort : horrible !
Comfortable flight and personable flight staff.
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Everything was excellent during the whole process from start to end. We will definitely travel Lufthansa again.
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Nadelen: "Racists bastards!"
Nadelen: "It was good enough."
Voordelen: "Inflight services"
Nadelen: "Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience"
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "The crew was good."
Nadelen: "Poor planning on having the connection in terminals far apart from each other."
Voordelen: "The crew was friendly. The seating was ok but dirty floors"
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Nadelen: "Seats are quite uncomfortable and not so quite flat. For an overnight flight it was quite painful."
Voordelen: "Ben... Je cherche encore"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Nadelen: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Nadelen: "Boarding took longer than it should, flight left after scheduled time."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Voordelen: "I always had a great experience with Lufthansa."
Voordelen: "Comfortable seats, nice they still give a snack"
Le voyage a été normal. Dommage retard au décollage qui aurait pu compromettre la connexion à Athènes..
We had not informed that our plane was cancelled ! this is our friend that inform us
Snacks could come back to normal now that COVID rules have relaxed, given this is not a low fare company
Nadelen: "The procedures at Naples Airport were a bit of a mess... had to wait for checkin information and a long circular walk through many shops to get to the gates. We did not appreciate that."
Voordelen: "On time and soft landing"
Nadelen: "No entertainment for 3 hours flight is boring."
Voordelen: "the flight crew is very kind, the flight has been very pleasant, I'm sure I will be happy to fly with AEGEAN Airlines again"
Nadelen: "everything was be fine [ the music was not be by my taste ;) ]"
Voordelen: "Everything went well."
Nadelen: "The food."
Voordelen: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Nadelen: "Smooth check in and people were orderly. Pleasant experience."
Voordelen: "L’embarquement a été super rapide. L’équipage très sympathique et souriante. Pas de turbulence et sortie de l’avion rapide."
Nadelen: "Rien à dire"
Voordelen: "Personnel très aimable et accueillant"
Nadelen: "Repas très mauvais"
Voordelen: "Le vol a été assez agréable. L’embarquement c’était un des plus désorganisés que j’ai vu. Il avait au moins 4 files pour finir dans la même porte. Je pense que le terminal 1 B ´aide pas à ça mais un peu plus de personnel pour diriger les passagers ne serait pas mail. Pendant le vol le repas était sympa e bon. ."
Nadelen: "L’équipage pourrait être un peu plus gentil. Une des hôtesses devait être dans un jour compliqué vu qu’elle n’a pas lancé un seul sourire à personne"
Voordelen: "Embarquement à l’heure Personnel agréable Petite douceur offerte juste après le décollage"
Voordelen: "We didn’t die"
Nadelen: "Constant upcharges, bad pilot, cranky crew, disorganized boarding, old plane, no legroom, horrible seats"
Voordelen: "Vol à l’heure, très efficace et personnel très aimable"
Voordelen: "Vol à l’heure, très efficace et personnel très aimable"
Voordelen: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Nadelen: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."
Voordelen: "Excellent service, support and attention from hosts/hostesses"
Voordelen: "Cabin crew were excellent. Didn’t try the food because I was very sleepy. The business class cabin was pretty much economy seats with the middle blocked out. But I managed to sleep the entire flight. I have flown Aegean/Olympic on almost all their aircraft and I always look forward to my flight."
Nadelen: "Being everything economy seats they’re a bit stiff. I knew the flight was delayed but the airport monitors in Budapest didn’t update to indicate it was boarding."
Nadelen: "The plane has an hour delay in Rome due to rain. Although the delay is understandable, they seem to have left my luggage outside in the rain for all that time. As a result, all my clothes were wet and ruined and a few other items broke. Horrible baggage handling."
Voordelen: "Good planes. Kosher food was awful. No entertainment."
Voordelen: "I will definitely do this trip again , I loved this trip so much unfortunately I didn’t have enough time to visit the islands but that’s a must . The people were very nice , the majority spoke english so you won’t have a problem going places and asking questions . Food was great and reasonable. I will definitely do this again !!!"
Nadelen: "I went in the end of March still a little cold."
Voordelen: "The boarding crew was NOT so gentle when he seen my Passport nationality. The flight left on time"
Nadelen: "The food was as expected. The seats were very good and comfortable."
Voordelen: "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."
Voordelen: "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."
Nadelen: "Le check-in online n'était malheureusement pas disponible. Certaines difficultés rencontrées avec le site internet faisaient en sorte que la procédure pour obtenir la carte d'embarquement prenait légèrement plus de temps."
Voordelen: "Boarding from the club was a wonderful innovation."
Voordelen: "Tout parfait"
Nadelen: "Rien de relou"
Voordelen: "Service très agréable personnel sérieux et appliqué"
Nadelen: "Rien à signaler"
Voordelen: "Air attendants were nice"
Nadelen: "Long queue for baggage check. Food was below average."
Voordelen: "Crew is very patient, and have a beautiful appearance. We arrived 1hr late, but an attendant was available to help us to the nxt gate. We only had 15mins."
Nadelen: "Both connecting flights between Heraklion & Athens where late. This one being 1hr late! When we finally did board, it was a mess! Couldn't hear any instructions, the people for the nxt flight from that gate where all standing in the way. In Athens an attendant did his best to get us to the connecting flight. 15mins was all we had. My travel partner had problems walking & had to try to run to the nxt terminal. An awful experience, especially for her!"
Voordelen: "The flight was on time The boarding process was acceptably efficient The fight attendants were nice and responsive There was a meal served and plenty of beverages"
Nadelen: "The plane did not arrive at the terminal. Required going down stairs, riding a bus to the terminal."
Voordelen: "We were given a meal"
Nadelen: "The meal wasn't very good"
Voordelen: "That they use Greek products is really makes the experience for me. Friendly staff."
Nadelen: "Space wise worse than low cost airlines"
Nadelen: "Boarding chaos causing a delay to depart. No tvs. Kids all over the plane crying. Kicking seats."
Nadelen: "too many fussy babies crying and screaming."
Voordelen: "short flight but managed to get some coffee/food, very helpful and polite crew as always"
Voordelen: "Everything was fine."
Nadelen: "I liked everything"
Voordelen: "Personnel tres souriant. Sièges confortables. Collation agréable. Coloriage pour les enfants. Embarquement prioritaire bien géré."
Nadelen: "Longue attente au moment de l'embarquement. Et avion en retard."
Voordelen: "Service and boarding was smooth and professional. Everything was nice in regard to the flight. Very pleasant crew."
Nadelen: "Very tight seats. I am glad I am not a large person or had to sit next to one. It would have been very difficult. Even in these days of tight seats this was smaller than most."
Voordelen: "Wasn't expecting so much food for such a short journey, but it was delicious, and views from the plane were gorgeous."
Voordelen: "On time departures and on time arrivals, full meal service and drinks"
Voordelen: "Was pleasantly surprised to get a complimentary tasty meal and glass of wine from the polite elegant cheerful staff"
Voordelen: "Quick and direct flight."
Nadelen: "There wasn't any food or snacks. The airport was a bit chaotic."
Voordelen: "The service was excellent."
Nadelen: "The fact the passenger behind me needed me to sit up straight so he could eat mad me feel bad. I suppose entertainment is not a big thing nowadays with all the choices we have with smart phone's and tablets, so not so much a big deal. But with space itn is a big deaI. I reclined my seat and Icould feel my seat on top of someone's knees. So i sat up and struggled to sleep. I suppose in a sleepy haste I reclined my seat. I was awaken to a gentleman asking me to sit my chair up so he could put his tray down to eat his dinner. I felt horrible."
Voordelen: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Nadelen: "I don't like kayak"
Voordelen: "The excellent service. The Beautyful stylish Stewardesses. The fact that the airline changed my flight from 2 stopovers to one."
Nadelen: "When I purchased the ticket the site stated one bag checked was includEd. But when we checked in we were told we had to pay an additional 35 euros per bag. We did not expect the additional expense."
Je n’ai pas voyagé avec vous car l’avion était annulé !!! GRÈVE ! On Strike ! Et mon adresse mail vous était inconnue ... Alors: comment m’avez vous envoyé cette enquête ??????????? Malhonnêteté
La réglementation des bagages à main.
2amd half hours late no news terrible
Vol en retard Changements de porte (2 fois) Affichage du vol en retard alors que non (sur application aussi) Service minimum et chaotique
Le vol était encore en retard !!!!!
Flight delayed, no explanation why, no apologies
Comfy, speedy and nice staff
Retard ce qui peu arrivé mais je suis un habituer et j apprécie la compagnie mais cette avion ne laisser vraiment aucune place ce qui rend le vol très inconfortable
Speedy boarding is a joke ! It just means that your the 1st on the shuttle out to the aircraft. Then everyone else piles on & your the last off so are last on the plane & all the overhead lockers above your seat have been filled up.
Nadelen: "Easyjet does not offer corona rebooking - bad!"
Voordelen: "Pour une fois ils étaient à l’heure"
Nadelen: "Confort des sièges, et lors de l’embarquement c’était très fouillis"
Voordelen: "Great leg room in standard seats!"
Voordelen: "GETTING HOME"
Nadelen: "CREW ATTITUDE"
Nadelen: "Être à l’heure pour une fois"
Voordelen: "flight left close enough to onetime to arrive onetime, flight was smooth"
Nadelen: "The plain didnt leave because the food didnt arrive. We waited 3 hours! Very bad!"
Voordelen: "Budget airline comfort"
Nadelen: "They could have first called speedy boarding so I didn't appear like I was trying to jump the queue. Also ended up boarding along with everyone else as in a bus so didn't really get any advantage for paying for the perk"
Voordelen: "On time"
Nadelen: "Charles dGaul airport security was redundant and slow. A more cohesive flight change would have been better."
Voordelen: "Crew good and flight on time"
Nadelen: "Food options more for vegans."
Voordelen: "Malgré le retard de 2h30 la durée de vol a pu être un peut écoutée."
Nadelen: "Les précisions sur l’heure de départ et une fois tout les passager embarqués, ne pas attendre encore 30 minutes avant de décoller"
Voordelen: "I liked that we made it safely. That’s about it."
Nadelen: "No delays, more information, good communication and some compensating!"
Voordelen: "The cabin crew were excellent. The flight was very smooth."
Nadelen: "It was one of the best flights ive been on and would recommend easyjet."
Nadelen: "le personnel de bord fait des remarques en aparté machiste."
Voordelen: "Equipage. Informations. Cabine."
Nadelen: "Embarquement long. Changement de porte."
Nadelen: "Delayed departure. Plane stuck sitting on the airport. Could not go back to let passengers off. No water offered during delay."
Nadelen: "The queue in Heathrow by take off was long, except this everything perfect."
Nadelen: "Boarding at gate 43 at Berlin was very bad. Encouraged to go to gate very early. The gate area wasn’t pleasant. Once checked in through the gate we had to stand in a cramped fenced off area for more than 30 mins Seating on aeroplane cramped Everything else was good."
Voordelen: "Everything was so speedy with them, the checkin process, boarding and off boarding it’s all done with such efficiency and purpose. Staff are incredibly friendly and I think that they do a terrific job for such fair pricing.Would absolutely recommend them over the other budget carriers!"
Nadelen: "There’s no entertainment, so bring downloaded Netflix movies, or a book. I gave a slightly lower score for food as my first choice was not available."
Voordelen: "La rapidité de l’enregistrement et de l’embarquement. Vol de fin de journée à l’heure."
Nadelen: "Politique de un seul bagage à main aléatoire....."
Nadelen: "Beaucoup de retard et du chipotage pour une valise pourtant réglementaire"
Voordelen: "The actual flight was quite alright. Staff were efficient and courteous, seat were comfy, although they didn't lean back."
Nadelen: "Boarding was a disaster. We arrived quite early but no-one was available to check us in, so we had to wait an hour. When we got into the boarding area, there was a restaurant that only had sweets (it was 7 p.m.). This wasn't the airline's fault of course, but it added to the frustration. Then signage at the gates was unclear so that we weren't sure if we were in the right line up. We had to squeeze past around 150 people who were boarding a different flight (to Porto) and then were informed that we had priority boarding and didn't have to wait. We still had to wait anyway, around 40 minutes. All very confusing and frustrating. But it was cheap, so that excuses everything, right? Not."
Voordelen: "Pilot got us there in less than an hour after a three hour delay"
Nadelen: "Three hour delay with no explanation until we were actually on the flight. Only a £3 refreshment voucher. Couldn't hear cabin crew and they rushed through the food service. Looked like they didn't want to be there."
Voordelen: "Nice crew"
Nadelen: "45 minute delay"
Nadelen: "Le prix est très chère"
Voordelen: "Overall great! On time, which is beside security the most important thing."
Nadelen: "We couldn't understand the pilot because it was not loud enough. That's a shame!"
Voordelen: "Place dans l’avion, no 13, beaucoup de place pour les jambes"
Nadelen: "D’attendre dans l’avion car retard"
Voordelen: "The flight crew was decent."
Nadelen: "The gate crew seemed frazzled and at times rude"
Voordelen: "One time"
Nadelen: "Cattle car boarding. But expected. Luton airport is confusing for transport to London"
Nadelen: "Payer 60 euros pour les roulettes de ma valise"
Voordelen: "Équipage sympa"
Nadelen: "Retard à l'embarquement et surtout pour récupérer les valises orly ouest"
Nadelen: "Le retard"
Voordelen: "Pas grand chose !"
Nadelen: "Salle d’embarquement trop petite, bar très sale et les toilettes n’en parlons pas tout ça a 07h30 qu’est ce que cela doit être en fin de journée. Pas assez de sièges, pas assez de personnel pour aider les voyageurs à l’auto drop bag. Avion pas très propre. Et vol en retard."
Voordelen: "Very polite and helpful crew. Everyone was a bit confused by my Calton Hard Shell case but they let me on, gratefully. My instrument and all the passengers luggage fit with space to spare."
Voordelen: "Fought was in time and the boarding process occurred quickly."
Nadelen: "I'm not a fan of queuing for the plane after the entry gate. But at least no additional bus was needed to get to the plane on the tarmack"
Nadelen: "L’equipage au sol et à bord Le retard de près de 2 heures Équipage peu aimable. Très mauvaise expérience avec cette compagnie que je vais éviter à tout prix"
Nadelen: "Vol retardé de 2h30"
A coffee at 7 am in the morning would have been nice.
Welcome to the new age of flights!
We hope that soon Sky Express will have the entire airplane fleet refreshed. More new airplanes to fill the gap and expand further direct flights to new airports. Crew acts responsibly and kind, which is even more important at this pandemic period.
The flight time was changed from 14:50 to 12:00. We booked a flight with 23kg checked in baggage allowance for each passenger. At the check in counter no check in bagage appeared on the booking. After calling the airline sky express we were told that we are only allowed 15kg. We called kayak customer service but after 40 minute on the phone nothing could be done. We had to pay an extra 96€ for a service we had already paid for. Unbelievable!
Les sièges étaient confortable, l'avion propre. J'aurais aimé que du thé soit proposé et pas seulement du café. Et un peu moins de raideur de la part des hôtesses, peu aimables pour certaines.
I was going to miss my connecting flight with sky Express also and the people in the office said they couldn't help me book another flight for the next day, but that I had to wait until anthens and go their office to help me. Other people on staff were friendly though.
Voordelen: "Not a lot of anything."
Nadelen: "Everything. Just a really bad flight I’m general."
Voordelen: "Never again"
Nadelen: "I had to pay extra for baggage, I had baggage on the booking, but upon booking it was only for 8 KG, and need to purchase more, The baggage cost was almost equal to the ticket, needs to be addressed on the home page, I pick with baggage and then booked the ticket, needs to show that it is not the same baggage as other flights, comparison is wrong."
Nadelen: "Only allowed 15kgs even though we had booked for 23 on the way to Santorini. Not sure where this discrepancy occurred but had to pay for extra weight."
Voordelen: "Crew and flight attendants were highly professional. Arrived early; short boarding time. Airport was clean and easy to navigate. Good places to dine."
Nadelen: "The web site is difficult to navigate, including the determination of luggage pricing and seat assignments only available at check-in."
Nadelen: "Three hours of delay for no apparent reason."
Voordelen: "Fast flight. Nice staff onboard aircraft."
Nadelen: "The boarding process at Milos airport is a bit slow but I guess that is to be expected in the islands."
Nadelen: "I have never been treated so horribly by another human as I was by the boarding gate agent. My luggage was a roller board that was approved by the check-in counter to go aboard. Upon boarding the woman refused to let me board stating my bag was too large. I was charged 60 euros."
Nadelen: "The repeatedly delayed our flight without further information, leaving us in the dark as to what was goin going on, the reason for the delay, and when the expected new time of take off is. Disappointing service. Could have been better handled by sky express staff."
Nadelen: "Delayed and slow"
Nadelen: "Flight delayed with no notice / flight attendant rude , very bad experience"
Nadelen: "Sent the passengers but not your bags without telling us. Caused a great deal of trouble, time and anxiety as we had another international flight to catch. Would not fly them again."
Nadelen: "After years of checking in online well before a flight with other airlines an inability to do so for this sky express flight made me nervous that something was wrong or that I would be charged a fee to check in at the airport. Ultimately everything worked out once we arrived at the counter."
Voordelen: "Delayed 90 min and missed our connection"
Voordelen: "Quick boarding"
Nadelen: "It was terribly hot - everyone on the flight was fanning themselves with the emergency instructions and looking miserable. The individual air didn't work either. Felt like I was going to passout."
Nadelen: "20 min delay Crew doesn’t smile"
Voordelen: "The cabin crew was professional and helpful"
Nadelen: "If buying through Kayak, it isn't clear that SkyExpress has severe weight restrictions on luggage. You are allowed a small carry-on, but at the discounted fare, any checked baggage over 8kg is charged at 8 Euros per kg (around $4.25 per lb), which can add up to a large surcharge quickly."
Nadelen: "Great flight, great people"
Nadelen: "Long wait and crowded Santorini airport"
Nadelen: "Paying $600 for the next leg of our flight because of airline delay."
Nadelen: "My name was listed twice on the iten. Didn’t bord."
Voordelen: "Once on plane rest was quick"
Voordelen: "Fast check-in at counter, no line. Was invited to Sky Express lounge prior to boarding. Small plane meant a quick boarding with no issues."
Nadelen: "Flight was 20 min late."
Voordelen: "No pros. Will never travel with them again."
Nadelen: "The flight was an hour late and there was NO air conditioning on the flight. It was 87 degrees on the flight and we spent almost 2 hours in that heat on the plane between the actual flight time and just sitting on the runway for an hour. Nothing was done to accommodate for the heat. I’m 5 months pregnant and felt unsafe. Everyone on the flight was suffering. It was inhumane conditions. I will NEVER fly with this company again."
Voordelen: "I mean the flight gets you to and from..."
Nadelen: "Sky charges for every KG over 15kilos unless you have a special ticket. This option is not listed on kayak and the suggest you book thru sky. Problem is NOBODY BOOKS VIA SKY AND THEIR WEBSITE IS GARBAGE. YOU CANT EVEN CHECK IN ONLINE. The result is many rude, dismissive folks charging an extra 100 euros for something you will have no control over."
Voordelen: "Thankfully no extra fee for baggage, although what constitutes as carry on for another airline, they require you to check."
Nadelen: "We were very delayed on the way leaving Mykonos and there wasn’t a single notification, update or apology. The plane had no air, was extremely hot and muggy, almost unbearable. On the other end, luggage delivery extremely delayed. Completely incompetent airline and staff. Never again."
Nadelen: "20 minute delay with nobody at the gate and no communication about why we were leaving late"
Voordelen: "Good service"
Nadelen: "I realize we’ve all heard the required announcements a hundred times but, if you are going to bother saying it, please speak more slowly and clearly."
Nadelen: "Very late and hot. Unorganized."
Voordelen: "Short flight"
Nadelen: "The tickets I purchased through Kayak stated we were allotted 23 kilo/bag, the standard for most airlines. We flew Sky Express to Santorini with no issues. It wasn’t until we were boarding to go back to Athens when the attendants for Sky Express told us the limit per bag was only 15 kilo, not 23. I spoke with someone in their management office at the Santorini airport and apparently they have different levels of tickets you can purchase, the highest allows the most amount of baggage weight. I explained to them that we had no issues flying into Santorini and showed them my e-ticket from Kayak that clearly showed 23 kilo/bag limit and they would not honor that. We wound up having to pay over $80 in baggage fees because we were lied to by Kayak. Thank you Kayak."
Voordelen: "Easy checkin, no issues"
Nadelen: "Skyexpress is extremely disorganized and the flight was very old. The flight is very small and in a poor condition. The baggage policy is very unreasonable and I had to pay extra even though my kayak confirmation says 23 kg per passenger clearly! I showed the representative and they said to deal with it from the "vendor" I used to book! Very disappointed with sky express!"
Voordelen: "Nice crew"
Nadelen: "Ridiculous wait to get a boarding pass--standing and standing in line before they opened the desk. Santorini airport a nightmare. Old plane.... the letters of the airline's name were peeling off the plane. Flight was fine"
Nadelen: "Flight Delayed"
Nadelen: "Trip cancelled due to high winds. I was forced to keep my luggage on the plane for an hour after the cancellation then another hour to get out of baggage claim. Don't take those small planes, fly Aegean or Olympic who have bigger planes and the best pilots."
Voordelen: "Short time for boarding"
Nadelen: "I had to pay extra charge due to lack of communication between the KAYAK and the S.A Then the KAYAK blamed me for paying this money even though I emailed them telling what happens exactly. I don't recommend using KAYAK for booking flights again"
Voordelen: "Flight attendant was nice. Flight time was short."
Nadelen: "Flight was an hour delayed, I almost missed my ferry connection"
Voordelen: "It was a very fast fight"
Nadelen: "No air conditioning on a very hot day"
Nadelen: "The airline closed the gates 30 minutes prior to boarding and wouldn't let us get in the plane. We missed our flight and had to find another way there. No refunds or credit"
Nadelen: "I purchased 3 tickets through Hahn Air for a special trip for my daughters. I rechecked reservations before to make sure had everything in place, since I named my daughter Santorini afte the island. The day of the flight, we spent 2 hours waiting in line for this flight. The service was exceptionally slow and they kept letting other passengers who were on another flight ahead of us. When I got to the check-out counter we were told that our flight didn't exist and it was like we were ghosts in the system. Even after showing proof of our e-ticket confirmation, it didn't matter. We had to repurchase new tickets at high prices and wait the whole day at the airport to get to Santorini. My friends who were traveling with us had to go on without us and the expensive hotel I purchased for the trip was a waste. We didn't get off the island until 8 and arrived late in Santorini. The whole experience was a disaster."
Nadelen: "They charged us 6 euro per kilo for every kilo over the bad weight limit, but our ticket only allowed for a very small bag which we didn't know until we were at the ticket counter and it was too late. No one tried to help us or have any sort of customer service so we ended up paying a lot of money so that we didn't make other passengers wait on us to transfer weight."
Voordelen: "Flight attendants on the plane"
Nadelen: "The check in agent was one of the meanest people I have ever met."
Nadelen: "The ticket explicitely says luggage allowance is 23kg(50 lb). When we arrived to check-in the airline refused to honor it and said allowance is only 15kg. They made everyone pay €3 per each kg "overweight""