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L'enregistrement en ligne n'a jamais fonctionné....
Plan cleanliness was missed big time
Le personnel l’accueil parfait
L’accueil le personnel a recommandé
Un voyage adoré, condor, service agréable au bords,
I had a smooth flight through out my journey. This time around all was well. Thank you to the team.
Voordelen: "Friendly and professional crew"
Nadelen: "All aspects of the travel to be recommended from check in staff, crew member and comfort on board"
Voordelen: "J’étais en classe business, rien à dire tout était parfait"
Nadelen: "Le plat principal n’était pas de mon goût mais cela est propre à moi"
Voordelen: "Le personnel de bord, l’accueil... Les bons vins, de qualité Le confort.."
Nadelen: "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
Voordelen: "Crew was good and seats were comfortable."
Voordelen: "Personnel were nice - seems like there were too many people to really have them pay attention to anyone. Plane was clean overall, entertainment is good."
Nadelen: "We departed late and arrived at least 30-40 mins late. Crowded plane. I was very uncomfortable, the person sitting next to me took up space and was not very friendly. Bathrooms were not so clean at times (this may not necessarily be the airline’s fault)."
Voordelen: "Great crew, good legroom and comfortable seat"
Nadelen: "Couvertures sentent le mal lavé. A part cela tres bon voyage."
Nadelen: "My seat was broken, almost 8h with my back straight up. I've advised the team about it but apparently it was no seats available."
Voordelen: "L’espace en A380"
Nadelen: "Le repas"
Voordelen: "Le siège et l’espace"
Nadelen: "Le repas"
Voordelen: "L'avion a moitié plein j'ai eu trois places Au top pour dormir, personnel super gentil et au petit soin. Rien à dire ce vol était parfait vu mon état de fatigue"
Nadelen: "Un surclassement"
Nadelen: "Il n'y avait pas assez de films en français"
Voordelen: "PARFAIT et à l’HEURE"
Voordelen: "Les films"
Nadelen: "Ne pas récupérer ma valise complètement détruite à l’arrivee Alors que celle ci est neuve"
Voordelen: "The take off and landing was very good."
Nadelen: "The entertainments."
Voordelen: "Rien de spécial"
Nadelen: "Sachant que n’ois étions en famille en business J’aurai Aimé Un équipage agréable Un divertissement ou cadeau pour les enfants De meilleurs repas ou une meilleure qualité. Et beaucoup de choses à dire"
Voordelen: "L’équipage et le service est excellent"
Nadelen: "Départ en retard mais plus la faute de l’aéroport que de la compagnie aérienne."
Nadelen: "Emirates didn't allow me to get onto the plane with my 7 lb carry on because of weight issues in the plane. After bargaining few minutes, they were not convinced and only let me get onto the plane with my backpack."
Voordelen: "Vol. Confort. Equipement ICE"
Voordelen: "L’accu, l’hora, enfin tout"
Nadelen: "Co passenger is rude or showed attitude"
Voordelen: "La promptitude et l'accueil"
Nadelen: "Le personnel à bord d'emirate qui ne parle pas français sur un vol dans un francophone"
Voordelen: "La qualite du service. Equipement en vol."
Nadelen: "Rien a dire c etait parfait."
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Voordelen: "Variété des divertissements proposés à bord."
Nadelen: "Des retards au départ de chaque vol de mon trajet. Les sièges en classe économique ne disposent pas de repose-pieds. C’est tout de même une bonne compagnie."
Voordelen: "I felt very pampered!"
Voordelen: "The food"
Nadelen: "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."
Voordelen: "The food was great. Don't be scared of giving vegetarians dairy though unless they specify vegan."
Voordelen: "Tout était parfait"
Nadelen: "Accueil personnel Emirates Repas infecte"
Voordelen: "Liked The service and the spacious airplanes"
Nadelen: "No choice left for dinner and would have loved a snack"
Voordelen: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Nadelen: "A lot of background noise when using the supplied headphones"
Voordelen: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Nadelen: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Voordelen: "Parfait en 380 silence et confort"
Nadelen: "Trop de bruit du à la proximité de la zone de préparation des repas vu le supplément de 70 € par personne cela fait cher"
Voordelen: "Tout était parfait excepté le choix de musique et de films."
Nadelen: "Manque de choix de musique et de films."
Vol ponctuel, nous sommes passés en priorité avec notre bébé et nous avons apprécié.
Initialement prévu en siège 10c, je me suis retrouvé avec un nourrisson de 3 mois à mes côtés. J’ai échangé de place avec le paire de l’enfant afin que la famille soit réuni. Je me suis retrouvé siège 14C avec une personne en fort surpoids à mes côtés. Hormis le fait que cette personne occupait 1/3 de mon siège, j’ai passé le voyage collé à son aisselle, mes oreilles dans ses ronflements et ses gesticulations. Impossible de dormir. Impossible de dîner non plus car la personne prenait toute la place Comfort tres tres désagréable. L’hôtesse m’annonce que l’avion est plein , ps de surclassement et je peux que mettre des boules kies …
Je suis très content merci Air France
Notre vol British Airways a été annulé sans aucune explication Nous avons dû acheter des nouveaux billets Inadmissible et lamentable sur le suivi
Manque une plus grande diversité des films
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
Delta airlines n’est pas une compagnie au niveau d’Air France. Les plateaux repas sont décevants et le personnel navigants est désagréables et quelque peu brutales, constamment énervés et peu prompt à répondre aux demandes des passagers.
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
J'ai réservé un vol Djerba-PARIS je me suis trouvé avec un vol Djerba-Paris-Saint-Petrsbourg du coup je n'ai pas pu voyager....c'est de l'arnaque.
Nadelen: "Les changements de porte et l’annulation du vol précédent m’ont fait raté l’avion car les informations sont arrivées tardivement. Ceci a comme conséquence de partir à 21:40 (mais aussi avec retard), avoir raté mon train et devoir annuler mon taxi. Ma famille a dû se déplacer depuis Royan pour ne récupérer. Regrettable!"
Voordelen: "Personnel très bien."
Nadelen: "Avion vieillissant. Repas très moyen. Ecrant minuscule. Pas d'usb ni de prise. Siège inconfortable et étriqué. Cet avion a grand besoin d'être rénové ou changé. Vu le prix est places pour La Réunion c'est inadmissible."
Nadelen: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Voordelen: "Great and friendly crew"
Nadelen: "In-flight system had some problems and seats seemed a bit uncomfortable"
Voordelen: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Nadelen: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Voordelen: "Despite being a short flight, they gave food"
Nadelen: "Nothing. All ok"
Voordelen: "Polite and friendly service"
Nadelen: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Voordelen: "The crew was terrific."
Voordelen: "Le personnel de bord et le service délivré sur un vol national"
Nadelen: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Voordelen: "Arrivée à l’heure"
Nadelen: "Léger retard à l’embarquement : attente des passagers en station debout. Heureusement il n’y avait pas d’enfant en bas âge"
Voordelen: "Great newer plane, great service!"
Voordelen: "Flight was on time."
Nadelen: "In flight complimentary food and drink service could have been better."
Nadelen: "Meme tracasseries qu’a l’aller, malgré le check-in 30h avant, j’ai perdu mes places (« dans le système/ordinaditeur ») une fois arrivée a l’aeroport. Et je voyageais avec un bb de 8 mois et un enfant de 5 ans!"
Nadelen: "The craft is a bit old. Harsh landing."
Voordelen: "Accueil à bord agréable."
Nadelen: "Gestion des bagages (perte de ma valise)."
Nadelen: "Check in process running smoothly and better announcement of gate change"
Voordelen: "Great seat. Comfortable. Quick boarding."
Nadelen: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Nadelen: "Assise des sièges premium un peu dure"
Voordelen: "Intranet meant I could watch movies on my iPad"
Nadelen: "Seats are very uncomfortable"
Nadelen: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Voordelen: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Nadelen: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Voordelen: "The staff were very helpful and professional."
Nadelen: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Nadelen: "Plus de journal disponible à l'embarquement"
Nadelen: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Voordelen: "Le vol en lui même rien à redire"
Nadelen: "L'état de mon bagage à l'arrivée. Déchiqueté. Est ce lors du premier vol BKk Amsterdam sur Air France ou Amsterdam Bordeaux sur KlM ??? toujours est-il qu' il est irréparable"
Nadelen: "Retard et chaleur limité supportable dans l'avion. Service niveau easy jet même si les hôtesses sont très sympathiques"
Nadelen: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Voordelen: "Personnels agréables et disponibles. Bonne information quant au retard."
Nadelen: "Embarquement et contrôle de bagages très mal indiqué (pas dans le hall indiqué)"
Nadelen: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Nadelen: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Voordelen: "25 min ahead schedule!!!"
Nadelen: "Cabin space, too narrow rows."
Voordelen: "The food was okay and the staff were friendly."
Nadelen: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Nadelen: "Retard significatif au décollage ! Files d'attente immenses à l'arrivée. Cause-->Effet"
Voordelen: "Le temps de vol."
Nadelen: "Le retard"
Nadelen: "Le service était inexistant. On ne nous a même pas proposé à boire à moi et mes amis..."
Nadelen: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Voordelen: "Bon système à bord, films récents, écran assez grand"
Nadelen: "Pas beaucoup d’espace entre les sieges, nourriture juste correcte"
Voordelen: "Les boissons gratuites. L’application.l’anbiance de l’avion."
Nadelen: "Un personnel peu souriant. Il me bousculais lors de leurs passage. Un mauvais tri du chariot par leurs collègues voisins, ce qui fait que tout étais mélangé."
Personnel incompétent sur tout les points. Vol annnule.
Vol annuler. Personnel incompétent.
The crew was very friendly. The check-in to boarding process was onerous and unclear. I understand that part of the process is not the airline's responsibility but they can lobby to streamline the process
Voordelen: "Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced."
Voordelen: "Great plane Food ok Entertainment system good"
Nadelen: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"
Voordelen: "Same things as mentioned for the NBO-EBB leg"
Nadelen: "No screens on this aircraft"
Voordelen: "I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life"
Voordelen: "Crew is great and friendly. Plane comfortable and clean."
Nadelen: "Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal."
Nadelen: "Movie selection wasn't great"
Voordelen: "Nothing check in counter take good two hours flight delay 7 hour return 4 hour rude staff no communication no more traveling in Kenya Airways."
Nadelen: "Very Very poor service unskilled staff not enough knowledge rude"
Voordelen: "Staff was friendly and professional."
Nadelen: "The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…"
Nadelen: "Flight was 4 hours late making for a tight connection in Nairobi and our luggage not making the connection! No matter how good your service, if you don’t get the luggage through, you fail!"
Nadelen: "Every thing was fine"
Voordelen: "The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected."
Nadelen: "The flight for on Nairobi, had no entertainment, nowhere to charge cellphones."
Voordelen: "Easy going flight with friendly and hospitable crew"
Nadelen: "Plane was quite dirty inside and out"
Voordelen: "They made my journey exciting"
Nadelen: "The delay leaving Nairobi was long and they offered us on breakfast"
Voordelen: "Cabin crew, punctuality, service, delicious & tasty food"
Voordelen: "Crew, punctuality, service"
Voordelen: "Les filles meme si ma télécommande été casser"
Nadelen: "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"
Voordelen: "L’es film même si la télécommande e fonctionner pas"
Nadelen: "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"
Voordelen: "I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane."
Nadelen: "It was way too hot. Our child was uncomfortable from the heat the entire trip."
Voordelen: "I enjoyed the crew...they were friendly the whole time. The food was great."
Nadelen: "The delay was painful. Hope they work out overlays properly to avoid further delays."
Voordelen: "Friendly staff."
Nadelen: "No complaints."
Nadelen: "I was not offered blankets from the onset."
Voordelen: "They should send us prior notice of changes in flights. My flights where delayed by almost 6 hours both inbound and outbound bound"
Nadelen: "Check in agents should do their job as per their description not wasting our time and keychatting with their collegues"
Voordelen: "Boarding was on time. The flight attendant’s response to my call and request for a blanket...first she smiled as if my request was ridiculous but still went ahead to get me the blanket and we joked about it cause the cabin was getting too cold for me and if she hadn’t given me a blanket I would have caught a cold!"
Nadelen: "Delay to take off, and spaying of the cabin with insecticide when passengers have boarded!"
Nadelen: "My flights were changed a lot the week before my flight even though I had booked months ahead."
Voordelen: "professional KLM flights"
Nadelen: "headphone audio quality not as good as had hoped"
Nadelen: "Flight was delayed and the plane air conditioning didn’t work when we boarded the plane."
Voordelen: "Le personnel très aimable et très respectueux. Repas et petit dejeuner bien, mais il ne faut pas etre très exigeant..."
Nadelen: "Le matériel mis à disposition (écouteurs) sont d'une qualité très moyenne. il est impossible d'y accrocher la mousse sur le casque. Le logiciel permettant de naviguer sur la tablette est un peu capricieux..."
Voordelen: "la ponctualité Collation sur un vol très court"
Nadelen: "Il n'y a eu aucun avertissement de turbulences. Nous avons eu un gros trou d'air au décollage qui nous a très vite plonger dans un instant de panique. Aucun mot des hôtesses, même le capitaine n'a rien dit... Pas un seul sourire des hôtesses à l'arrivée. Le vol était extrêmement bruyant (vétusté de l'avion)"
Nadelen: "The temperature of the cabin was ridiculous. The entertainment didn't work and the food was poor."
Voordelen: "Great staff"
Nadelen: "Didn’t get a blanket at night"
Nadelen: "Cancelling out a flight at the last minute despite being on stipulated time"
Voordelen: "On board movie selection is good, however could be a bit larger."
Nadelen: "Security services in Harare were awful, almost missed the flight because they were looking for a screw driver in my bag, which happened to be my ink pen... No apologies, nor help."
Voordelen: "the service was outstanding.The crew were very jolly and friendly and were very helpful all the time, well trained crew ,...excellent job KQ crew and Kenya Airways"
Voordelen: "Comfortable seating"
Nadelen: "Food was bad"
Voordelen: "This company obviously trains its employees to belittle and disregard customers. I have never dealt with a company so at fault for an issue and so utterly unwilling to make up for it. First, they cancel the first of our 3 flights to Delhi 18 hrs before it is to leave. The flight they replaced it with would leave us 10 min to make the connection. So we went to the counter and they told us they'd hold the plane, as did the stewardess on the flight. They lied. The plane left 10 min before we landed. We were stranded. Also, I got food poisoning from their food. They did nothing to help. They would not pay for the hotel we wanted, when we asked they rudely served everyone else they stranded first. The employee would not call his supervisor or give his name. The next morning i saw a doctor but the stomache infection was so bad i couldn't sit up or walk. The doctor wrote this on my clearance to fly document. I needed to get to India to get better medical help. We presented this to the kenya airlines agent and she would do nothing to help. She had business class reclining seats available but would not upgrade me. Even after everything this shitty airline has caused. Unbelievable. Every step along the way of this nightmare could have been made better, so much better, by some human decency but instead we got rude disregard."
Voordelen: "Once on the flight the flight crew were caring and accomodating."
Nadelen: "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."
Voordelen: "Nice configuration and good early boarding plus courteous staff"
Nadelen: "Cabin was too hot and no headphones, gor the narrow movie selection"
Voordelen: "The seats were comfortable, good entertainment, good food and lovely crew"
Voordelen: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Nadelen: "Boarding lines were a bit chaotic."
Voordelen: "Brief 50 minute flight where everyone was served TWO bags of cashews/macadams - quick , polite"
Nadelen: "More amusing than unpleasurable when after making his "final prepare" for landing in Kusumu announcement, the pilot came back on and stated he "forgot to tell" us that there was construction work on the runway and we will braking harder then usual to make an abrupt stop."
Voordelen: "- Short flight - Clean flight"
Nadelen: "- Food minimal in size and quality - Little manners staff"
Voordelen: "Flight was ok"
Nadelen: "I got my items stolen . My bag was opened and pilfered I have made a report to the airline but still haven't heard anything"
Nadelen: "The flight was delayed. Food was so-so. No entertainment."
Not the way I had expected
Old Boeing 737 for a 7 hour flight (usually it is a wide body 777 or 787). Business class seats are worn, no entertainment, flight was delayed and arrived more than an hour late. Boarding was by bus where we waited long in the bus and then had to stand in the rain in queue waiting to board.
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
Voordelen: "i could not contact momodo not in e-mail, telephone or chat momodo was real bad with solving problems and i will not recommend you with any way"
Voordelen: "Great Crew."
Nadelen: "Improve baggage charges"
Voordelen: "wery slow working."
Nadelen: "The fod. Never Etiopian again."
Voordelen: "The efficiency of the whole process"
Nadelen: "The cabin attendants need to be warmer and more friendly"
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Nadelen: "Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved"
Voordelen: "Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice."
Nadelen: "Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous."
Voordelen: "Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up"
Nadelen: "The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination."
Voordelen: "The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening."
Nadelen: "Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation"
Voordelen: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."
Voordelen: "Fine flight with good meals."
Nadelen: "TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact."
Voordelen: "Very good,on time good service"
Nadelen: "Better seats on business in boing 737 800"
Voordelen: "Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average."
Voordelen: "on time"
Nadelen: "they woke me up in the middle of the night to give me food.."
Voordelen: "The crew were quite homely."
Nadelen: "The orderliness during boarding needs more work"
Voordelen: "Not much, actually."
Nadelen: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."
Voordelen: "Très bien en général"
Voordelen: "Très bien en général"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Voordelen: "I like the Direct route"
Nadelen: "Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!"
Nadelen: "We are stuck at the airport because Ethiopian Airlines sent out false and miseading update stating that it’s flight was leaving at 6 PM as opposed to the scheduled 7:30 AM. Because of that no one showed up for the flight and there are no direct flights tomorrow that they would put us on! My father recently had a heart attack and this is causing him immense suffering! Additionally patient with emergencies are waiting to see my husband tomorrow and Tuesday but will not be able to because he stuck at the airport! They are refusing to put us on an airline us direct flight tomorrow! Also we have spent at least seven hours on the phone and misleading (and that’s to put it kindly) statements have been told."
Voordelen: "Ground crew communicated well. It was easy to check in; boarding was done on time and smoothly."
Nadelen: "No complaints, well done to the Ndjamena team."
Nadelen: "Cabin crew quite distracted. Between rows 19-23, orders were totally mixed up People given wrong food or drinks"
Voordelen: "I liked they way how did they respect time ( punctual). They were so nice with passengers."
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Voordelen: "Service, the entertainment selection, just everything seemed perfect"
Voordelen: "Oui j aime"
Voordelen: "The crew was professional yet very friendly. Everything was great. Enjoyed my trip"
Voordelen: "delayed departure due to weather , very limited information from the crew towards the passengers."
Voordelen: "friendliness of staff. special attention given to my 22 mo old granddaughter. adorable!"
Voordelen: "Staff very friendly"
Nadelen: "Bathroom cleanliness"
Voordelen: "This was an A-350 and the plane was very nice. Better entertainment system than the 777. The flight was smooth and the food was good."
Nadelen: "It took quite a while before the first service. It would be nice to have a drink service sooner."
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Nadelen: "untrained staff, pathetic food very conjusted spacewise."
Voordelen: "ET's on board crew is excellent. The food is great."