That was a wonderful trip. Staff are courteous, Doha airport is awesome and flight is very clean. Asian vegetarian food stated okay but could be improved.
You need to train your check in crew
Voordelen: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Voordelen: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Nadelen: "I like it the way it is. Keep doing the good job."
Voordelen: "The crew was friendly"
Nadelen: "Bathrooms could have some lotion for dry skin"
Voordelen: "Amazing service. Incredible comfort."
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Voordelen: "Food was ok"
Nadelen: "There should be someone to guide for connecting flights"
Nadelen: "Delay delay delay and i have to stay in hotel"
Voordelen: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Voordelen: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Nadelen: "Flight was delayed 18 minutes & disembarking was not direct but via bus."
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Nadelen: "The visa check personnel were the most discourteous airline staff I have ever encountered."
Voordelen: "The crew and accommodations"
Nadelen: "Availability of vegan meals"
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Nadelen: "Boarding by bus at Doha is lengthy and not very comfortable."
Nadelen: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Nadelen: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Voordelen: "Flight not full, so space to move. Great service"
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Nadelen: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."
Voordelen: "The crew were very friendly and helpful."
Nadelen: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Voordelen: "Excellent seats..."
Nadelen: "food options exhausted pls tell ground catering to provide more food"
Nadelen: "THE SEATS I REQUESTED DURING BOOKING DID NOT TRANSFER OVER TO QATAR AIRWAYS."
Nadelen: "Peu de nouveaux films"
Nadelen: "Movies are always the same"
Nadelen: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Nadelen: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Voordelen: "Hospitality and food."
Nadelen: "Seats are not comfortable."
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Voordelen: "Overall better than most of domestic US or Korean national airline in terms of food and service."
Nadelen: "Boarding took longer than other airports. Too many redundant checks for no apparent reason."
Voordelen: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Voordelen: "Flight attendants very nice"
Nadelen: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Voordelen: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Nadelen: "Great staffs and food service."
Voordelen: "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Nadelen: "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
Nadelen: "Poor communication"
Voordelen: "The efficiency of the whole process"
Nadelen: "The cabin attendants need to be warmer and more friendly"
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Nadelen: "It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness."
Voordelen: "I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY"
Nadelen: "Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high"
Voordelen: "New airplane was comfortable and clean. Food was just okay."
Nadelen: "We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort."
Voordelen: "Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice."
Nadelen: "Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous."
Nadelen: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Nadelen: "Airport Addis Ababa is chaos."
Voordelen: "The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous."
Nadelen: "See above"
Nadelen: "Lounge seating and services. Boarding. Lots of uncontrollable people trying to be first to board."
Voordelen: "The food was good, seats were quite comfortable and the crew was awesome"
Nadelen: "The entertainment was not that great"
Voordelen: "Comfortable seat and fairly friendly crew"
Nadelen: "Better reception and understanding at the airport. The staffs are not considerate."
Voordelen: "Excellent service and on time performance."
Voordelen: "The short flight and pleased to get food."
Nadelen: "A very lengthy boarding process and the inevitable delay of an hour. Not good when it's already a late night flight. No entertainment console. Quite cramped"
Nadelen: "Unsufficent information about boarding ..I missed my flight I will never use this service again ... complete waste of time"
Nadelen: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Nadelen: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"
Voordelen: "Très bien en général"
Voordelen: "Très bien en général"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Voordelen: "The staff was very kind."
Nadelen: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Nadelen: "Boarding was a bit strange - everyone seated at the gate had to get up, leave the area, and then wait in line to have their passports checked before sitting back down in the same area. After that though, boarding was perfectly smooth & honestly one of the fastest I’ve seen!"
Voordelen: "Oui j aime"
Voordelen: "The crew was professional yet very friendly. Everything was great. Enjoyed my trip"
Nadelen: "The entertainment system wasn't working properly. I requested Asian Vegetarian Meal and they gave me regular Vegetarian Meal."
Voordelen: "Amazingly smooth flight and landing."
Voordelen: "Flight attendants were helpful and attentive."
Nadelen: "Boarding was fairly chaotic, there were no outlets for charging in the business class, entertainment limited."
Nadelen: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Voordelen: "The standarts (equal to african standarts of course)"
Nadelen: "Long wait with no care for. At least a place to rest. They changed our seats with no reason"
Voordelen: "nothing was exceptional"
Nadelen: "luggage did not arrive."
Nadelen: "The headphones weren’t working and boarding at Addis was very poor. They should have more personal when checking before the Gates"
Voordelen: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Nadelen: "Lost my luggage, could not trace it and no compensation."
Voordelen: "Modern aircraft, good fleet in general"
Nadelen: "Shabby interior, boarding at Bole. Bole airport needs drastic expansion."
Voordelen: "The staff assistance Kosher food was great"
Nadelen: "Overhead baggage compartment was taken over by cups and stuff"
Voordelen: "Spacious, good entertainment system"
Nadelen: "Transit at Bole International is awful. No gates for aircraft to dock which seems to be a common problem these days, slowing down the boarding and alighting processes."
Nadelen: "Food can be improved."
Nadelen: "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."