Selection of movies was poor in my opinion. I was not able to pick anything during the flight. The food was good and the service too! Roman
Probably the worst food I have eaten on any intercontinental airline. Entertainment system was dated, very hard to navigate and very poor selection. The cabin crew was very pleasant on the other hand.
It was more then four hours delay!
The price other than that the food was terrible and the staff was rough and unfriendly the comfort was poor not a pleasant experience.
Voordelen: "Good food, good service and arrived before schedule."
Voordelen: "That eventually I made it to Tokyo via Qatar airways."
Voordelen: "Nothing in particular."
Nadelen: "The plane was late. First advice 30 minutes delay, but when it took off it was about an hour later. Due to this my luggage went missing and I had to run to catch the WAW-DEL flight and delay that flight also. The ground staff were unhelpful. There was no food. Flight crew were mixed bag."
Voordelen: "Friendly crew, good food, lots of free drinks."
Nadelen: "Flights seem to be delayed every time we fly LOT. Flying out of Warsaw, crew did not communicate that we'd be traveling to the plane by bus, which led to very long lines and a delay in takeoff."
Nadelen: "Enterteiment, movies"
Nadelen: "No vegan meal, although specified at booking, broken entertainment center, lost luggage."
Nadelen: "Give more informations if there is any problem or schedul"
Voordelen: "Roomy, offered water"
Nadelen: "Food selection"
Voordelen: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Nadelen: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Nadelen: "The flight got canceled"
Voordelen: "The crew was great, but my seat wasn’t that comfortable."
Nadelen: "I would probably like them to be on time because I almost missed my connecting flight"
Nadelen: "one hour late at departure, otherwise an ok trip"
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Voordelen: "It was ok"
Voordelen: "Very well organized airport, very easy to get to the gate for transfer."
Voordelen: "The crew was as if it didn’t exist and the seat was anything but comfortable."
Nadelen: "The seats could have some cushioning, they could have offered some water to passengers, they could have kept the boarding gates the same to save confusion and they could have honoured my choice of seating...what’s the point of giving me a choice when they are going to seat me wherever they please?"
Nadelen: "The flight was canceled without notice."
Nadelen: "The crew was rude."
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Voordelen: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
Nadelen: "need to move away from stereo type attire and serve the customer"
Nadelen: "I lost transfer flight"
Nadelen: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Voordelen: "Overall it was a good flight"
Nadelen: "small plane, tight seats, noisy."
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Voordelen: "Movie selection was good"
Nadelen: "The boarding was very slow."
Voordelen: "On vote pour le thème magnifique merci beaucoup"
Voordelen: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Voordelen: "Flight was good. Warsaw is a well organized airport and easy for transit passengers to negotiate. Flight crew, staff were all helpful and approachable. The captain gave passengers relevant information and cabin crew did the same. Flight was problem free no turbulence no delays no just well run and well organized."
Nadelen: "Leg room - I know in economy you can't expect much but passengers are really cramped on the 787. 9 hours of sitting in a very restricted space with little opportunity to get up and about if you are hemmed in between two fellow passengers - and once the idiot in front of me had reclined his seat it became very uncomfortable. I don't frankly see why seats need to recline at all - it does not make it much more comfortable for those "reclining" and certainly makes it considerably worse for the person sitting behind. I also don't understand LOT's boarding process - it didn't make much difference but if you are assigned a ZONE 3 boarding number and it is never displayed and never called, what"s the point."
Voordelen: "my flight canceled from WAW to EWR"
Nadelen: "my flight canceled from WAW to EWR"
Nadelen: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"
Voordelen: "The flight was on time and the crew was great"
Nadelen: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Nadelen: "I booked a flight from Los Angeles to Kiev and all my flights were cancelled. I had to spend 5 hours on the phone to fight for my refund. On the way going our plane got cancelled at the airport..It was impossible to rebook...they care nothing about their passengers."
Voordelen: "the crew was great and nice. it was a really long flight and the captain explained the route clearly."
Voordelen: "Lots of movies, food was great and staff was friendly."
Nadelen: "Even though it was a long haul flight, alcohol needed to be purchased separately."
Voordelen: "I've had two LOT flights and both have been very pleasant. Language was my biggest worry but almost everyone speaks English to a degree. The seats had more room than most domestic American economy flights...very good."
Nadelen: "I have nothing bad to say."
Voordelen: "It was very pleasant flight"
Nadelen: "Crew atmosphere"
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "Confortable flight, pleasant crew, would definitively fly again."
Nadelen: "Delayed one hour. This should not happen especially for an international flight"
Voordelen: "Excellent flight attentive crew. Luggage handling super fast. Crew gave out some free extras to make up for the delay."
Nadelen: "Weather related delay not airline dependent"
Voordelen: "Spacious leg room"
Nadelen: "No head support & no back tilting of seats"
Voordelen: "Older aircraft had not as narrow seating and was more comfortable."
Nadelen: "Boarding que at Warsaw is a mess."
Le chef de bord non professionnel, pas de respect !!
Embarquement à Malaga à 16h50 au lieu de 15h35 (compagnie Air Europa) Correspondance à 18h15 à Palma de Majorque en direction de Marseille (compagnie Ryanair) Arrive à Palma à 18h20, nous avons logiquement pas pu embarqué à bord du vol Ryanair
Nadelen: "Barely any covid measures. Brussels airlines uses staggered disembarking. Row per row. Ryanair still does the usual “every man for himself”."
Voordelen: "Le prix du vol, l'amabilité du personnel."
Nadelen: "C'est Ryanair, donc, beaucoup des choses devraient être améliorés."
Nadelen: "Rude staff, unprofessional"
Voordelen: "Everything about my flight"
Nadelen: "I love everything"
Nadelen: "éviter 1h15 de retard"
Nadelen: "Le confort des sièges est à revoir. Au bout de 2 heures cela devient douloureux de rester assis"
Voordelen: "The boarding process was efficient. The flight arrived on time. My luggage arrived quickly."
Nadelen: "One crew member could have been friendlier. The seats could be a bit wider."
Voordelen: "Embarquement à l’heure"
Nadelen: "L’attente à l’embarquement et l’attente à l’arrivée à la douane"
Voordelen: "There was nothing that I liked about Ryanair airlines"
Nadelen: "A kiosk center will be easier for check in at the airport. People would not miss their flight or complain about crowdiness. Paying for a boarding pass in absurd. If a person paid for their flight they should not have to pay for a boading pass. The Ryanair App has technical difficulties"
Nadelen: "Comme à chaque vendredi, le vol Nantes-Marseille prévu pour 18h05, part en retard. Cette fois, l'avion a décollé vers 19h50."
Voordelen: "Excellent pilots did their job very well, despite bad weather."
Voordelen: "Le pilote a récupéré le rétard"
Nadelen: "L équipage et l'organisation avant l'embarquement"
Voordelen: "At first. One too we know the flight was delayed about 30 minutes. Then we got the information that the flight doesn’t go the Brussels but Liège. So from Liège we have to finish the travel with a bus 1 hours 30 minutes to arrive at the airport in Brussels. It’s 11:30 so we have to take a taxi 50 euro to the city."
Nadelen: "The worst was with all these problems, Ryanair didn’t offer any drink or food to passengers."
Voordelen: "Easy boarding, plane looked clean, crew all smart and genuine smiles. The bonus is we arrived early and their were no Benidorm p..s artists on board. Excellent."
Nadelen: "Only that we were late leaving, this didn’t matter in the end because we arrived early. I only gave one star for Food & Entertainment as the option to give no stars is not available. I’m sure the food would have been fine,however, I didn’t have food and brought a book for my own entertainment although I don’t believe any entertainment other than your own is available. I would suggest that Kayak offer a not applicable option on their star rating grid."
Voordelen: "La ponctualité"
Nadelen: "Que l'on m'a obligée de mettre ma valise cabine en soute"
Nadelen: "D’abord aucun service. Les agents à l’aéroport étaient en grande discussion et riaient ensemble pendant que des dizaines de clients attendaient d’avoir leur aide. Ensuite, des frais d’enregistrement. J’ai voulu m’enregistrer d’avance avec l’application (comme la charmante agente de Ryanair m’a dit de faire), mais l’application ne fonctionnait pas, et le site web mobile m’informait que je devais m’inscrire sur l’application. L’agente a dû se rendre à l’évidence qu’elle devrait m’imprimer mes billets. (Comme n’importe quelle compagnie aérienne autre que Ryanair) Ensuite je lui ai demandé où je pouvais enregistrer mes bagages, et elle m’a dit que je n’avais pas à le faire, que je pouvais me rendre directement à la « gate », comme elle m’a dit. Je lui ai répété à plusieurs reprises que je devais mettre mon bagage en soute, que je ne l’apportait pas avec moi, mais elle me disait que tout était okay. J’ai fait la file durant 45 minutes pour me faire dire que je devais aller enregistrer mon bagage. Quand j’ai expliqué la situation au gardien de sécurité, il m’a simplement dit: « Ah. Vous voyagez avec Ryanair? » Je suis retourné au comptoir de Ryanair, pour faire moi-même le check-in de mon bagage, où j’ai eu la surprise de devoir payer 80 euros supplémentaires pour mon bagage et celui de mon conjoint, soit plus que le prix de nos 2 billets d’avion. Une fois ce montant payé, une agente m’a dit d’aller porter mon bagage ailleurs dans l’aéroport, puisqu’apparemment, nos sacs étaient devenus « over-sized ». En chemin, je demande à une autre agente Ryanair qui me dit que mon bagage doit aller exactement où j’étais. Bref, personnel non professionnel, qualité du service zéro, prix médiocre, confort de l’avion moins mille. Pas d’itinéraire, on ne comprenait rien de ce que les agents de bord disaient, ni les pilotes, pas de goûté. Et dieu sait que je n’ai pas eu le temps de manger avant de prendre ce vol. Qu’on ferme boutique. J’espère que cet avis sera lu et prise au sérieux. Considérez la présente comme la première étape de ma plainte auprès de Ryanair, et de KAYAK. -Catherine Desjardins"
Nadelen: "Hidden fees everywhere!! Worst experience ever and I’ve been traveling all month long!!!"
Voordelen: "Embarquement rapide."
Voordelen: "Off ons time no extras got here quick all I want"
Nadelen: "Was perfect"
Nadelen: "Retard de plus d´une heure qui nous a fait rater notre correspondance Aucune aide proposée."
Nadelen: "Premierement, le personnel de l'aeroport est totalement irrespectueux a l'aeroport frankfurt hahn. Et deuxiemement, les gens sont tres bruyants dans l'avion apres avoir bu de l'alcool. Je pense que des regles plus strictes concernant l'alcoolemie des passagers dans les vols devraient etre mises en place."
Voordelen: "Flight route. No one else does Ostrava to London unfortunately"
Nadelen: "Uncomfortable seats"
Voordelen: "That the place reached safetly to its destination"
Nadelen: "Rome Line to checkin started at the entrance of the airport with no Ground staff attention or clear line marked people were fighting and cutting each other . Check in process approved our luggage for hand cary as we paid for it in advance. In the gate they suddenly decided the luggage was 1 cm larger then agreed, refused to bring a measurement tape and charged us 50 Euro in addition to send the luggae in the plane rather than hand carry. Need less to say that in the flight to Rome our luggage was approved for hand carry so clearly Rome staff were into making money.. Planes were late to take off and 1 hour late to land (that from a total of a 3 hour flight ) although not announced . In summary ground staff experience was awaful and made us decide to not fly with Ryanair air again"
Voordelen: "Aller chercher les PMR (Personnes à Mobilité Réduite) au parking"
Nadelen: "Les enfants bruyants et énervants"
Nadelen: "We did not have internet and computer access during our trip and when we arrived at the airport to check in we were told that there was a high fee for airport checkin. Never in my 30 years of airline travel have i experienced such s redicilous and outragous thing. I paid 196 euros today because we were not able to check in online rven though Ryanaiir had several checkin counters!. This was certainly the last time i flew with Ryanair and I will share this experience with my friends and family."
Voordelen: "Price; travel light, and take own food and it’s fine."
Nadelen: "Wait for the drinks/food service, and we would be on the way into land before they reach the middle of the plane on London -Dublin flight"
Voordelen: "The fact that I won’t fly this airline again."
Nadelen: "We were delayed 1 hour on the ground in Dublin. The captain never addressed the passengers and the crew - despite being asked to allow passengers with tight connections to depart first - never allowed this to happen. Insensitive and uncaring. We almost missed a connection that would hav caused us to lose $7000. When the crew was asked to find out if we could make up time in the air they never came back with an answer. Thanks Ryan air - next time take a lesson from Southwest Airlines."
Voordelen: "The price"
Nadelen: "They are delayed all the time. Missed the last train going home, ended up sleeping at the airport"
Nadelen: "1 hour flight delay 1 hour delay disembarking due to non-availability of ground staff Another appalling travel experience with Ryanair - they should not be allowed to operate an airline"
Nadelen: "45 minutes pour recuperer des bagages a l'aller 1 heure de retard au retour"
Voordelen: "The efficiency of the staff, the cost of the flight, the food."
Nadelen: "The queue at the airport."
Voordelen: "Rien !!"
Nadelen: "Retard de 4H30 environ, manque d'informations, retardé petit à petit de sorte qu'il est impossible de faire quoi que ce soit d'autre que de traîner dans l'aéroport... Vol prévu à 6H15, à 9H00 (nouvelle heure supposée jusqu'à... 9H00) on nous donne 5 euros de voucher... Je reste avec la même impression que j'ai d'habitude avec cette compagnie : "plus jamais, je n'aime pas être traité comme du bétail" Et puis en général je craque sur les prix évidemment... Des bus (pourris) avec des ailes, ils ne s'en cachent pas..."
Nadelen: "Flight was more rhan 30 min late"
Voordelen: "Fast and effective"
Nadelen: "We had to wait a little on the tarmac with no A/C. Understand they want to save gas but its getting real hot in there..."
Voordelen: "Rien de special"
Nadelen: "Le fait de payer pour avoir mon savon en cabine alors que d’aitres Personnes l’ont eu aussi mais sans payer."
Voordelen: "Everything ok"
Voordelen: "The originally cheap ticket sucked me in, this company is disgusting."
Nadelen: "Price ended up doubling after showing up to airport."
Voordelen: "Flight was delayed, very late notice given to were stuck and couldnt get out. Bus took us to the plane and were waiting for 20 mins in a bus while the plane was unload with previous passanger, fueled, cleaned etc!!!! Overall got 2h delay"
Nadelen: "Flight was delayed, very late notice given to were stuck and couldnt get out. Bus took us to the plane and were waiting for 20 mins in a bus while the plane was unload with previous passanger, fueled, cleaned etc!!!!"
Voordelen: "Ryanair is fair for customers , prices are cheap enough , I've seen some people saying that we have to pay for everything but what did you expect for that price?"
Nadelen: "The food is terrible but we know that..."
Nadelen: "3 hour delay at Stansted to collect luggage, with no information. Arrived home at 4:30am, having missed the last train."
Voordelen: "Respect des horaires"
Nadelen: "Très mal informés lors de l'enregistrement de notre bagage avec de fausses indications du personnel au sol aimable comme un gardien de prison. Séparés lors du vol nous avons voyager au milieu emplacement E alors que nous aurions pu voyager 2/2 car des emplacements étaient disponibles. Aucune traduction en français alors qu'il s'agit d'un vol pour Paris. Nous ne prendrons plus cette compagnie surtout que nous avons très bien été traités par Transavia lors de notre aller."
Voordelen: "après un dégivrage au niveau des ailes, que je n'avais jamais vu, nous avons récupéré le petit retard occasionné très bien. On nous a proposé, gratuitement, au moment de l'embarquement de prendre en charge mon bagage. Merci Isabelle"
Nadelen: "Bonjour, je n'ai pas reçu mon appréciation sur l'aller 1h30 de retard annoncé puis 10mn après on nous appelle pour finalement nous faire attendre dans le couloir d'embarquement, je ne comprends pas pourquoi cordialement Isabelle"
Voordelen: "Captain had to take emergency action. We didn't know what was going on. It ended up fine, but it was scary without any knowledge"
Nadelen: "Seat size, riding a bus to and from when we had priority booking. Not worth the extra money."
Nadelen: "File d attente debout pendant 35 minutes. Pas de siège dans la salle « d’attente »"
Voordelen: "Good flight, took off on time and landed early. Didn’t get a chance to try food or entertainment."
Voordelen: "Pour un vol Low Cost, cela s'est bien passé, embarquement un peu long mais nous sommes arrivés avec 10 min d'avance et pas de gros problème lors du voyage."