Ce vol était opéré par United qui n’a, manifestement, pas de hauts standards de service pour la classe business
Swiss air was really easy to fly- except for having to pay for extra baggage at the Lufthansa counter.
Plateau repas toujours pareil Pas très original
Staff were lovely. Plane was clean and comfortable. Nice clean blankets snd pillows.
Voordelen: "flight itself"
Nadelen: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"
Voordelen: "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Nadelen: "Pas de Lounge Lufthansa à l'aéroport de Barcelone"
Voordelen: "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Nadelen: "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."
Voordelen: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Nadelen: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."
Voordelen: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Voordelen: "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Nadelen: "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"
Voordelen: "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Nadelen: "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"
Voordelen: "Crew was very accommodating."
Nadelen: "Flight was overbooked which caused an hour delay."
Voordelen: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Voordelen: "Quick and easy."
Nadelen: "Attitude of the flight attendant."
Nadelen: "La ponctualité"
Nadelen: "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."
Nadelen: "We had a huge delay"
Voordelen: "Le personnel naviguant, l'avion la gentillesse"
Nadelen: "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"
Voordelen: "Le personnel toujours aussi souriant et agréable"
Nadelen: "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"
Nadelen: "Very nice company!"
Voordelen: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Nadelen: "Selon moi, Pas assez de choix de Musique et de Film."
Voordelen: "Gentillesse du personnel"
Voordelen: "Siège confortable. Personnel attentionné. Service impeccable."
Voordelen: "The flight was smooth and on time. The flight crew did everything alright."
Nadelen: "Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru."
Voordelen: "Équipage très sympathique vol rapide"
Voordelen: "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Nadelen: "Vieil avion où les secousses se font vraiment sentir beaucoup!"
Voordelen: "De la place pour les jambes, vol à l'heure, embarquement rapide"
Nadelen: "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"
Nadelen: "Poor desk service Food at breakfast A joke"
Voordelen: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Nadelen: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Voordelen: "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Nadelen: "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"
Nadelen: "Pas de chocolat Oups"
Voordelen: "I liked how nice the crew was."
Nadelen: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."
Voordelen: "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Nadelen: "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."
Nadelen: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Nadelen: "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"
Voordelen: "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Nadelen: "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"
Voordelen: "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Nadelen: "Pas de divertissement dans l’avion."
Nadelen: "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"
Voordelen: "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Nadelen: "Le repas ....pas bon"
Voordelen: "Nice self boarding"
Nadelen: "No big screen to communicate priority to boarding since I am deaf."
Voordelen: "Swiss is the best"
Voordelen: "Delayed...delayed and delayed some more!!!!!"
Voordelen: "On a bien arrivé."
Nadelen: "Le retard de vol a été embattant."
Nadelen: "The way the movies, needed extra parts. No touch screen"
Voordelen: "Comfortable seats and new entertainment screen, very nice"
Nadelen: "Very cramped seating!"
Nadelen: "because of the turbulence there was no dinner"
Voordelen: "Crew was great."
Nadelen: "More space for legs on the plane."
Voordelen: "I’m still flying!!!!"
Voordelen: "Efficient crew. Well-staffed"
Nadelen: "JFK experience is not the best."
Voordelen: "Wonderfully attentive crew - they looked like they were happy to be there and didn’t act all rushed and frantically sullen. The food was extraordinarily delicious and satisfying - best airplane food I’ve had apart from Etihad."
Nadelen: "Business class seats on this Air Belgium Airbus are too snug for larger people, so there should be more room. The flight was 45 minutes late taking off from Warsaw, which caused me to miss my connection in New York."
Voordelen: "The crew was attentive."
Nadelen: "Flight was delayed two hours causing me to miss my connected flight. There was no communication from the crew as to why."
Voordelen: "The baggage was delayed at transfer due to the first leg was delayed. The service could be better and food definitely needs to be better. The aircraft is okay ish for the old 340 but it’s actually better than the 787 operated by the same company."
Nadelen: "EWR boarding was a mess. Additionally plane this size should be parked at the gate after landing, not using busses in Warsaw to transport to the terminal. Flight attendants were not too polite too."
Voordelen: "Lost my baggage."
Nadelen: "Not loosing my baggage!"
Nadelen: "No Wi-fi a lot of delays"
Voordelen: "The crew was amazing."
Nadelen: "The seats sucked for 8 plus hour flight."
The menu was poor, everything was sold individually.
Flights from MADRID to CARACAS and back Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
Embarquement à Malaga à 16h50 au lieu de 15h35. Arrivée à Palma de Majorque à 18h20 pour une correspondance à 18h15. Nous avons donc logiquement manqué notre correspondance en direction de Marseille. AirEuropa nous a laissé sans solutions dans Majorque. INADMISSIBLE
Voordelen: "Très bon service (avantages Sky Team): excellent check-in et personnel à bord. Tout le parcours a l’aéroport était parfait: enregistrement, embarquement, livraison bagages). Cabine business agréable."
Nadelen: "Malgré la crise sanitaire, une bouteille d’eau à bord aurait été un plus."
Voordelen: "Très bon personnel de bord, check-in et embarquement très rapides!"
Nadelen: "The plane was old and had no entertainment, there was a technical problem with the plane that made us late"
Voordelen: "I loved the crew members, always willing to help great energy through out the flight."
Nadelen: "Food choices, up to date movies and inexpensive luggage’s"
Voordelen: "Crew was awesome, airplane was new and clean All planes were on time"
Nadelen: "The food"
Voordelen: "Check-in for bags was fast and the staff was very friendly."
Voordelen: "Timing parfait"
Nadelen: "Une collation offerte"
Nadelen: "L’embarquement n’etaIt pas au contact. Les pochettes du dossier des sièges n’avaient pas été nettoyées des déchets des précédents voyageurs. Peu d’espAce au niveau des sièges."
Voordelen: "Bonne compagnie aérienne, qui se diferencie des low-cost. Espace entre les sièges plus grand que les autres compagnies"
Voordelen: "The service with my handicapped mother"
Nadelen: "The food"
Nadelen: "There were no healthy options available to eat on this flight."
Voordelen: "Nothing really..."
Nadelen: "I’m not sure what improvements could be made on a short flight."
Nadelen: "Aucun membre n’a pu répondre en français alors qu’on atterrit quand même à Bruxelles."
Voordelen: "Vuelo directo"
Nadelen: "Todo pago adentro, no me dieron ni agua. No hay entretenimiento a bordo, es un avión viejito"
Nadelen: "There was no entertainment system, it was a short flight anyway"
Voordelen: "Rien. Kayak, orbitz et air Europa font tous trois preuve de désinformation à l'égard de leurs clients !"
Nadelen: "Normalement, les vols long courriers offrent toujours des bagages en soute. Apparemment ce n'est pas le cas de air Europa. Cependant, cette information n'a été clair nulle part. J'ai dû payer taxe de 150$ à l'aéroport pour cette malhonnêteté. Exactement la même remarque concernant la nourriture. Il n'y eu aucun moment durant la réservation où l'on a pu choisir notre régime alimentaire. Étant végétarien j ai recu un plat avec viande. Le staff m'a dit qu'il fallait appeler la compagnie auparavant, comment le deviner ? De plus, le petit dejeuner était composé de un ridicule sandwich jambon fromage. J'ai demandé pour changer et dit que du jambon au petit déjeuner n'était pas nécessaire mais on m'a répondu avec insolence que c'était un petit déjeuner "normal"! Le service avant même l'embarquement était médiocre et désagréable. A bord, le staff parlaient quasiment exclusivement en espagnol alors que le vol venait du Brésil. A bord, on nous informe sur pour pouvoir regarder des films, il faut télécharger une application car il n'y a pas d'écran disponible. Une fois a bord les réseaux ne fonctionnent généralement pas! Alors le staff propose un iPad a 10€ ?? C'est une action plus que malhonnête!! Informez vos clients à l'avance."
Nadelen: "No tv for an 8 hour, overnight flight."
Voordelen: "Nice Flight, and Service"
Nadelen: "Food can be better and the AC was not so cold."
Voordelen: "The plane was very empty so i was able to spread"
Nadelen: "Food was bad for a 9 hr Flight"
Nadelen: "We paid for exit row seats that made all the difference. This also made us eligible for a lounge"
Voordelen: "Not much"
Nadelen: "Poor customer service, outdated plane, uncomfortable seats, didn’t turn lights down until well after midnight. Hardly slept due to screaming babies and loud toilet flushes. Cold stewardesses and inedible food. Just an awful experience."
Nadelen: "Uncomfortable chairs. Long lines because I couldnt do online booking"
Nadelen: "The airline is not honest at booking saying how much the luggage costs. It is insane what they charge and they do not disclose the exact amount. Food is mediocre for a 9 hrs flight. Will not consider flying with them again and will comment to friends."
Voordelen: "Cartoons on tv (for kids)"
Nadelen: "the plane is too tight"
Voordelen: "Food service, clean, friendly service, decent leg room, very accommodating for those with special needs, small children etc. One bag free, Carry on bag, and personal item."
Nadelen: "Poor information delivery during delays of more than 4 hours (JFK). Pool direction in getting English language speakers to connecting flights. MAD. Poor upgrade options. Unclear gate assignments JFK"
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais - L'hôtesse s'endort avant l'atterrissage à Zurich et fait sont contrôle en courant et sauvagement"
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Pas d'écran sur un long vol - Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais"
Nadelen: "Excessive baggage fees"
Nadelen: "A low cost company trying to compete with bigger company and prices too high for what you got."
Nadelen: "A small child was allowed to be in business class and disturbed me during the flight. I thought small children are not allowed"
Voordelen: "Airplane was comfortable, tech was good, food also good and crew was kind."
Nadelen: "The airline change my schedule without notifying. I had to call before my flights to be aware of what was going on. I can understand the situation on my first flight because San Juan was a mess after the hurricane but when they flight me to Madrid on October 1st they never mentioned that they were planning to cancel my return flight. The next week, when I was supposed to return, I called to reconfirm my flight just before checking out at the hotel when the say to me that my flight was cancelled. The other surprise was that they decided not to flight again to San Juan until March of 2018!!! She suggested that they can flight me to La Habana, Santo Domingo or Miami and then It was up to me to buy my way back home!!! Can you believe it?! It's the first time I've had an experience like that with an airline. I'm finayon San Juan a week after I was supposed to, thanks to the bad planning of Air Europa. I believe that the least that they can do is reassuring that every passenger that buys them a ticket can return home as planned."
Voordelen: "Le premier vol"
Nadelen: "Le deuxième vol"
Voordelen: "Comfort & choice of food"
Nadelen: "Entertainment and lack of options for it"
Voordelen: "Very friendly."
Nadelen: "Everything was perfect. Can't complain everything was good."
Nadelen: "Still haven't received been over 2 days."
Nadelen: "Retard 1h40!!!!!"
Voordelen: "Confort Équipage au top"
Nadelen: "Absence de divertissement Repas ou boisson payante Embarquement en retard"
Voordelen: "Équipage sympa"
Nadelen: "La nourriture Système de divertissement qui ne Marche pas Confort pas top Embarquement en retard"
Nadelen: "no service, bad food, no individual tv screens, no choice movies"
Voordelen: "Generally, a fairly good airline. The crew were exceptional."
Nadelen: "Boarding was delayed, first an hour, and then two. However, no one updated the departure board at the gate nor offered any information without being asked first. Their app and online check in is woeful. Especially if you try to add a miles account."
Voordelen: "The flight was easy to board when it was time. We left and arrived on time."
Nadelen: "There was only one person initially checking people in. Then when there was a second person, she was going to make us move to the end of the other line after waiting 30 minutes. She did end up taking us, but it was only after conceding that."
Nadelen: "Flight delayed missed my connector no one was helpful. A total of 24 hours traveling"
Nadelen: "Charged 60 dollars for one suitcase they said they announced in the internet the day before. No email or any other notification. belt sign during the all flight for turbulences that neVer existed No food or water because of the sign No entertainment"
Voordelen: "Friendly staff. Good proportion of quality-price for the airfare."
Nadelen: "In BCN airport, too few counter clerks to deal with a long line of passengers boarding for multiple flights."
Voordelen: "Price was great, flight crew very attentive, even the food was good."
Nadelen: "The seats didn't have a port to charge phones. Older planes with antiquated tech. Monitors on back of seats were also outdated. Plane was late leaving Madrid."
Voordelen: "It was a short flight."
Nadelen: "Boarding process was awful and there was no beverage service that I knew of or saw."
Voordelen: "Fell asleep for almost the whole 2.5 hour flight so I'm with it."
Nadelen: "Can't thing of anything"
Je n’ai pas encore récupérer mon bagage qui était en soute !!!! J’attends des nouvelles de l’aéroport de Marrakech
Le pilote était super il nous a bien expliqué par où nous allions passer. C’est très rare!
Pas de problème particulier juste une information comme quoi notre vol de départ était annulé. Réception d’un sms en fait le départ a bien eu lieu .
The flight was canceled and we lose our train to Paris, we had to pay $225 for new tickets Brussel-Paris and we lose our hotel night in Paris for $221 !! It is not fair that’s the airline didn’t assume his responsibility! I hope TUI refund all these expenses.
The checkin was not allowed until 2 hours before the flight, which is fine, except that I wanted to check my suitcase sooner. Then the gate was not announced until 15 minutes before the flight, which seemed late, particularly since the gate was the very last one on the terminal (D-68). It would be difficult for people with mobility issues to get there in time. The flight was fine. I wish the seats reclined, but this is a budget airline, so no expectations. Overall, I would do it again if I needed to fly Tui Airlines.
Voordelen: "Supero mis expextativas. Si el servicio se mantenga la voy a utilizar otra vez."
Voordelen: "That we reached our destination!"
Nadelen: "Check in was awful"
Nadelen: "Impossible to travel correctly in this shithole of airport The dirtiest souk is better organised and better and cleaner Nightmare and very last time i travel true charleroi"
Voordelen: "I loved it! It's so spacious and comfortable."
Voordelen: "The entertainment side is great. TV show and movie options leave plenty to do for long flights."
Nadelen: "The seat had no cushioning whatsoever."
Voordelen: "Nothing possitve to say here."
Nadelen: "I've flown hundreds of flights, and this was my first time with Justairfly (TUI), and it will be my last. In Brussels there was a mechanical failure and the flight was delayed. The problem was that it was delayed 14+ hours. Now sometimes things happen, I understand that, but how you handle those situations is something else. Jetsirfly handled this very very poorly, with complete disregard to its passengers. They would require us to return to the gate almost every 2 hours for the next 14 hours. Then when 200+ people return to the gate Jetairfy and their representatives would not be there. They violated many EU statutes regarding passengers rights. And when this was brought to their attention, they would become hostile, and violate more! For instance, by law, when the delay is five hours or longer, passengers may opt for reimbursement of the full cost of the ticket together with, when relevant, a return flight to the first point of departure. I specifically requested reimbursement and to be returned to my point of origin, and was flat out denied for Jetairfly! By law, if a flight is delayed by four hours or more and the final destination is over 1500 kilometers, the passengers are required to compensation. Not only did they not compensate us, they failed to notify us, as required by law, of this compensation. In general, they did an extremely poor job of handling the situation and myself, and 100+ other passengers have reported them to the authorities. I'll never fly or use Jetairfly or TUI again. And I suggest you avoid this. Airline at all costs."
Voordelen: "The plane was pretty nice with eqch person having their own TV with multipe options for movies. Other than that, it was just a typical flight with nothing great or nothing really bad."
Nadelen: "Again, nothing really poor, but nothing great either."
Voordelen: "Service with a smile. As our flight was redirected to Ostend, the signage was clearly marked to get to the transfer bus to Brussels and the water that was given to passengers before boarding the bus was a nice and welcome touch."
Nadelen: "It was not clear in Dalaman Airport why they were shouting "Izmir" as if they were looking for passengers to Izmir, and it appeared as though boarding was to a flight to Izmir, yet we were all travelling to Ostend. Strange! I thought I was at the wrong gate as I couldn't see a sign indicating Ostend at the boarding area. When I asked if the plane went to Ostend they said yes and took my ticket--but this was never announced."
Voordelen: "The flight crew was very courteous, professional, and attentive. The prepared meals were tasty, nutritious and filling. Also, the selection of free in-flight entertainment (mostly the movies, and tv shows) were satisfiying. They were even able to shorten the flight time by 1-1/2 hours. I would probably fly with them again if their prices remain reasonably low."
Nadelen: "The only issue have with being on an 8 hour flight is being confined to about .5 meter of space. I couldn't move my elbows for the most part."
Voordelen: "The price is unbeatable"
Nadelen: "You can expect high end entertainment and food went you pay a half of the price of the competitors"
Voordelen: "It's not high-end, and does lack some luxuries, but for the price, you get everything you need."
Nadelen: "Lack of electrical outlets and no wifi."