Ce vol était opéré par United qui n’a, manifestement, pas de hauts standards de service pour la classe business
Swiss Air, which forced me to check my bag in Newark, still has not located it. I am back in NY now. Overall a terrible travel experience, my worst ever.
Plateau repas toujours pareil Pas très original
Voordelen: "flight itself"
Nadelen: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"
Voordelen: "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Nadelen: "Pas de Lounge Lufthansa à l'aéroport de Barcelone"
Voordelen: "Crew was very attentive and courteous"
Nadelen: "More fruits and non-starchy vegetables would make food more enjoyable"
Voordelen: "The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination."
Voordelen: "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Nadelen: "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."
Voordelen: "Taking off on time. Good service and helpful from all the stuff."
Nadelen: "Keep it like that"
Voordelen: "Food was good and plentiful."
Nadelen: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Voordelen: "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Nadelen: "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"
Voordelen: "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Nadelen: "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"
Nadelen: "Actually making the flight"
Nadelen: "La ponctualité"
Nadelen: "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."
Nadelen: "We had a huge delay"
Voordelen: "Le personnel naviguant, l'avion la gentillesse"
Nadelen: "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"
Voordelen: "Le personnel toujours aussi souriant et agréable"
Nadelen: "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"
Nadelen: "Very nice company!"
Voordelen: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Nadelen: "Selon moi, Pas assez de choix de Musique et de Film."
Voordelen: "Gentillesse du personnel"
Voordelen: "Siège confortable. Personnel attentionné. Service impeccable."
Voordelen: "Équipage très sympathique vol rapide"
Voordelen: "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Nadelen: "Vieil avion où les secousses se font vraiment sentir beaucoup!"
Voordelen: "De la place pour les jambes, vol à l'heure, embarquement rapide"
Nadelen: "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"
Voordelen: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Nadelen: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Voordelen: "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Nadelen: "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"
Voordelen: "Entertainment System (technical apparatus neat); Food tasty"
Nadelen: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"
Voordelen: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Nadelen: "All good!"
Nadelen: "Pas de chocolat Oups"
Voordelen: "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Nadelen: "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."
Nadelen: "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"
Voordelen: "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Nadelen: "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"
Voordelen: "plane and crew were fine. Didn’t use any entertainment."
Nadelen: "checked baggage fee at airport exorbitant."
Nadelen: "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"
Voordelen: "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Nadelen: "Pas de divertissement dans l’avion."
Nadelen: "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"
Voordelen: "787 is an excellent plane and I could sleep a little"
Nadelen: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Voordelen: "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Nadelen: "Le repas ....pas bon"
Voordelen: "timely departure"
Nadelen: "too hot in the plane!!"
Voordelen: "Food and crew were great."
Nadelen: "Economy is tight."
Voordelen: "Generally Swiss air was good"
Nadelen: "I ask a question if we will arriving late, she give me smart Remarks that we will be on time. No we were late 28 minutes my luggage did not arrive, I'm 4 hours from Warsaw, I wait for luggage which was lost and miss my connection do travel forward. I got home at 8 pm. She check my carry on and they lost , I have only bag with lipstick in there"
Voordelen: "The crew was amazingly kind and hospitable. The captain kept us informed continually of any changes which is something that as a passenger one really appreciates."
Nadelen: "As always, the economy chair area are small but roomier than other airlines."
Voordelen: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Voordelen: "On a bien arrivé."
Nadelen: "Le retard de vol a été embattant."
Voordelen: "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Voordelen: "Airport staff and crew friendly."
Nadelen: "A snack or coffee would have been nice for the early flight"
Voordelen: "Efficient, comfortable, food was good, everything. This felt like what flying used to be. (A good thing)"
Voordelen: "The flight itself was inoffensive."
Nadelen: "I was unable to select the 'fare' with a checked bag, so was planning to pay at the counter. I think the site for the airline is buggy, as it was also an ordeal by trial-and-error to try to check in online. I also could not elect to check a bag during the on line check in process, which I know is sometimes an option. When I arrived at the airport, the check in was a mess (ton of people, everyone was taking forever at the counter) and when I FINALLY arrived at the counter, I was informed that I needed to take a handwritten receipt from the check in counter, go up a floor and wind through a few corridors to find some travel agent (?) desk to pay 40 Euros for my checked bag. Which actually was 48 Euros because I needed to use a card, and was not paying by cash. After I managed to find the desk where I needed to pay, I had to wind my way back downstairs and muscle my way back into the line I had already waited in to finish the check in process. When we arrived in Split, 25% of the flight was missing their bags, which included a member of the party I was traveling with. It took an extra 30 minutes at the airport to file a missing bag claim, and another 38 hours for the bag to finally arrive. Not a great way to spend the few days we had in Split."
Voordelen: "Had to pay for luggage at separate location from check in desk. Counter person was surprisingly confused as to how much money it would be and where we had to go to pay."
Nadelen: "Personnel need better training"
Voordelen: "Left entire family in francfurt with older people that recently had big surgeries because of delayed connection flights Terrible service Delta sucks Never ever again even if you are the last company on earth flying to Europe Next time ill swim the ocean and get to my destination quicker"
Voordelen: "The plane left on time."
Nadelen: "The type of plane was very old, a de Havilland with propellers, extremely noisy and small."
Voordelen: "Seat was nice"
Nadelen: "Baggage delivery."
Voordelen: "Crew otherwise very ok"
Nadelen: "Make sure right you can accommodate all the cabin luggage before allowing it to be taken onboard. I was asked by flight attendant to take my own luggage out because they did not have enough space. I don’t think that this is my job. I traveled with minimal bag onboard. Not my problem and not my job"
Voordelen: "Leg room and seat comfort was great for a small plane"
Voordelen: "Helpful in many languages!"
Nadelen: "Hard to find luggage check in Charles de Gaulle airport. Nor Croatian Air’s fault. CdG has some hard-to-find features."
Voordelen: "Business class fare sitting in front roll Economy seat. This is my time experience in Business class sitting in Economy seat."
Nadelen: "No business class is available only Economy class in the flight"
Voordelen: "Seat comfy, crew great"
Nadelen: "The boarding began with delay. The boarding call eas absent or hard to hear anyway. The boarding sign was on two places simultaneously, with vision obscured by the in-building wall pillar. Most passengers were sitting in the waiting area expecting the boarding call to be announced on that obvious gate, while they started boarding on another gate around the corner. And it was not Croatia Airlines staff, but some airport personnel. Before landing, flight attendants let some passenger have luggage on the floor in front of the seat in the exit row, which does nit comply with the safety standards. Likewise, some passengers were already using cellular signal before landing, which is another lack of precaution. It us true that flight attendants cannot see whether each and every passenger obeys safety measures, but they should better pass through the aisle and check it rather than grabbing their own seat so early, eapecially when the flight was only half-booked."
Voordelen: "Nothing stood out."
Nadelen: "Being told to stand in a dark corner underneath a yellow “Departure Assistance” sign and not having anyone show up. We left after ten minutes as no “assistance” appeared to be forthcoming. Food was dry. No entertainment."
Voordelen: "Tout service et exactitudes"
Nadelen: "Le vol de Split a Francfort a ete retarde. J'ai presque manque mon vol."
Nadelen: "1 hour delay for a 45 mm flight in a small airport. No explanations."
Nadelen: "flight was delayed over an hour with no advanced notice and no explanantions."
Voordelen: "My second flight was in the same aircraft"
Nadelen: "First, they sent an email notification that our flight had delay for 2 hours. I went to the airport to checking my baggage and I looked on the departures board but I could my flight. I asked a lady who was helping people to find the right kiosk for checking but she said I don’t have your flight on my system. Again I went to the information desk at the airport but I was told your flight checking now is closed!,,, I was like WHAT?are you kidding? I told them it’s 2 hours before my flight take off, how it’s possible? Than she called someone and I was told yiou can checking at # counter. When I found the counter; I didn’t see any sigh by Croatia Airlines. Short story, I ended up to pay 40 euro for my 20 kg baggage’."
Voordelen: "The German efficiency of being on time."
Nadelen: "Head phones with the Croatia video would be nice."
Voordelen: "Food is excellent!"
Nadelen: "plane personell come to plane 5 minutes after expected boarding time so all passengers should wait. I continue from Zagreb to Wiena and we should go again through security check :( there was long quene and very precisious guards so i came to gate 5 minutes before boarding ends."
Voordelen: "They delayed the departure so people could make the connection. I'd have been happy if it was me!"
Voordelen: "The flight was on time. The crew was pleasant."
Nadelen: "There was nothing I did not like."
Voordelen: "Friendly crew."
Nadelen: "The mishandling of my luggage was disappointing , I basically watched Being tossed to the ground from about 12ft high"
Nadelen: "I can't comment on connectiing flight because I'm still sitting in the airport waiting for the next available Croatia Airlines flight to get me to my destination. The gate agent was not very helpful."
Voordelen: "Olives and cheese in oil, Mediterranean crackers and Free red wine!"
Nadelen: "Delayed about 45 minutes"
Voordelen: "Nice and short"
Voordelen: "People were nice."
Nadelen: "None of the staff had any urgency about boarding the plane considering that we were delayed by the previous flight. Luckily, the second leg I had on Croatian Airlines had no urgency either."
Voordelen: "I was pleased that the crew was willing to delay the flight so passengers from an incoming flight could get to their destination."
Voordelen: "Flight Attendants are okay"
Nadelen: "The seat leg rooms are horrible!"
Voordelen: "Customer service escorted us through customs to ensure that we caught our connection."
Nadelen: "The first leg of iur flight was delayed."
Voordelen: "Easy and fast!"
Voordelen: "Good selection of local croatian snacks. We had cheese with olives and olive crackers. Better than the generic sandwiches offered by major european carriers. Crew was friendly and appeared interested and motivated. Pilot kept us informed of current progress."
Nadelen: "Seats were firm. Limited recline and could be uncomfortable for anything more than 3 hours."
Voordelen: "Once up-in-the-air, everything was good."
Nadelen: "First the delay for boarding, and then after boarding got delayed again due to rush hour on Heathrow. All together, an hour of delay"
Nadelen: "Boarding on plane was inefficient once Off the bus. Not clear which door to go in. People crossing in aisle -- more hectic than it needs to be."
Nadelen: "I was happy with my experience"
Voordelen: "Very clean plane. Comfortable as it can get in economy."
Voordelen: "It was on time"
Nadelen: "The airlines made me check my carry-on bag (even tho it fit the size requirements). Also the check-in process was chaotic. The airport did not open until an hour before the flight. There was no queue or organized check-in process.....it was a total free-for-all."
Voordelen: "Les avions étaient a temps"
Nadelen: "Pas de repas et de café le soir"
Voordelen: "Flight was quick and simple"
Nadelen: "Take off was 30+ mins late, no on board entertainment"
Voordelen: "The crew worked above and beyond to make sure everyone was comfortable and happy. Our seats were comfortable, the food was actually edible and quite delicious! I had one of my favorite flights with Lufthansa!"
Nadelen: "The crew was not able to help us put our luggage up top. Being 5'1, this was almost impossible for me to do on my own."
Voordelen: "The flight was a quick puddle-jumper. No frills. Just fine."
Nadelen: "The lines for check-in at the airport were very long. We had already checked in online, but there was no separate bag drop line."
Voordelen: "The flight crew were very friendly. The snacks were delicious and the drink voice was very satisfactory. Cherry juice, orange, red or white wine...I was very impressed and pleased!"
Nadelen: "The seats were a bit uncomfortable but fine for a short flight."
Voordelen: "Small plane, clean, enough leg room, nice and tasty authentic snacks and drinks. I like to hear pilot speaking - he sounded nice, calm and professional."
Nadelen: "Flight was delayed over 3 hours, causing me to miss my connecting flight to USA."
Flight was great but checkin experience made me never fly with LOT again
The crew was really kind and helpful. Flight was on time and everything went smooth. No complaints.
It was more then four hours delay!
LOT booked me this flight without my knowledge allowing them to avoid refunding me a flight which they themselves canceled. Low morality in this company
Voordelen: "The crew was great! Was disappointed they gave us a A340 from air Belgium instead of the 787 Dreamliner we were supposed to get."
Nadelen: "Boarding was tough they made us board a shuttle like the 90’s and go up stairs was really tough with kids and carry ons."
Nadelen: "improve list of movies"
Nadelen: "My screen was not working"
Voordelen: "Small plane but comfortable seats with enough space"
Nadelen: "Very stressful transfer - 30 mins are not enough"
Nadelen: "Give more informations if there is any problem or schedul"
Nadelen: "The Odessa airport is confusing for departure but good arrival area"
Nadelen: "After purchasing two tickets we had to sit in different places on the plane, one is all the way in the front, other all the way in the back"
Voordelen: "All was good. Have to pay for food. Really?"
Nadelen: "Have sandwich included in the price."
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Voordelen: "The crew was disappointing."
Nadelen: "I had to beg for a blanket, and other basic service."
Voordelen: "Crew has improved significantly over the last few years, actually pleasant compared to the horrible attitudes they had years ago. Seat was OK, good leg room on the 798-9."
Nadelen: "Boarding was late, "snack" was a small wafer. Flight crew hid behind a curtain for most of the flight."
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Nadelen: "need to move away from stereo type attire and serve the customer"
Voordelen: "On time as I had a connection outbound. All good in the transfer."
Voordelen: "all was ok as its a little one so very crouded no place to move but in general ok thank you very much"
Nadelen: "will recomend and would like to travel again with lot hope thatcwill have additional shop of duty free for shopping closes . toys.and more good ice creem thank you very much"
Nadelen: "Was delayed. A huge guy was sitting next to me and taking the space."
Voordelen: "All stuff members spoke good English."
Nadelen: "I was in the business class. Food was too salti Cabin stuff were clumsy Plates and glasses fell of their hands on the pasengers Many times dueing the flights. Chairs wrre stuck and a stuff member need to come every time i needed to change position."
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Voordelen: "On vote pour le thème magnifique merci beaucoup"
Nadelen: "Flight was delayed and I lost my connection to NY, I had to get rescheduled flight for day after so I didn't arrive to NY on Sunday but on Monday."
Nadelen: "Flight cancelled with poor communication."
Nadelen: "No food options without meat Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."
Voordelen: "Service and overall experience"
Nadelen: "Media system was not working correctly"
Voordelen: "New airplane, good food."
Voordelen: "The flight was on time and the crew was great"
Nadelen: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Voordelen: "Flying with pet and airline could not have been more helpful. The food (dinner) was much better than expected. Wish I had asked for more. The pork, the vegetables salad and dessert had flavor. Flight attendant helped me with back off the plane even."
Voordelen: "Crew was fine."
Nadelen: "Not a comfortable seat, no food and no entertainment."
Nadelen: "I flew with a baby and I wasn't given any basssinet on the flight, and even worse the crew was giving me a hard time about it."
Voordelen: "Not 1 thing !!! Bad.bad.bad"
Nadelen: "The legs room, no free meal, on the flight from warsaw to tel aviv. 1 hour late on departure from warsaw to tel aviv"
Nadelen: "Narrow seats, no variety of food only chicken"
Voordelen: "The crew on this flight was amazing. Very attentive, courteous and professional!! The crew was in no way responsible for how terrible this airplane was, and they did a wonderful job of making sure everything was taken care of."
Nadelen: "The plane was terribly old and decrepit. None of the television screens worked, the airplane was dingy, brown, worn out looking and just overall gross. This flight was operated by a company called Privilege Style, and while the crew was fantastic everything else was terrible. The food was pathetic and nasty; they served breaded chicken that was so soggy it resembled a used dish cloth. It came with soggy oily vegetables and a cake that had condensation all over it. The only redeeming thing on this flight was the free Polish beer (it was warm). The flight we took going to Poland was on one of their new Dreamliner planes and it was amazing! We were so disappointed with this return flight as it was a stark contrast to the wonderful experience we had coming to Poland. I hope in the future they can discontinue use of these older planes, as it makes flying much more aggravating."
Voordelen: "Crew was very nice"
Nadelen: "Seat was broken and flight was delayed 45 min"
Voordelen: "I had my row to myself."
Nadelen: "No problems."
Nadelen: "Departure late about 4 hrs, little information along the way. More waiting at arrival for gate to open up due to late arrival. Seats are not comfortable."
Nadelen: "the cabin was so hot!"
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!"
Nadelen: "The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price."
Voordelen: "Smooth plain driving"
Nadelen: "Diner meat to spicy, poor breakfast meal,"
Nadelen: "Missed boarding by 3 min"
Nadelen: "Delayed by 2.5 hrs"
Voordelen: "THANKS FOR THE PRINCE POLO!"
Voordelen: "Older aircraft had not as narrow seating and was more comfortable."
Nadelen: "Boarding que at Warsaw is a mess."
Compagnie annule le vol 6 heures avant le départ. Sans remboursement ou alternative viable pour pouvoir rentrer. Résultats budget vacances explose
Le personnel accueillant, gentil et surtout professionnel.
Équipage accueillant, souriant et professionnel.
Eveything as expected, professional and on schedule
A321 n’en confortable et personnel serviable
Ce qui m'a plus. Le professionnalisme du personnel, le sourire au rendez-vous. Pourquoi ne pas proposer (ou vendre un magazine) à bord ?
Je n ai pas pu embarquer tout simplement car le vol était retardé de plus d'une heure, ceci a eu une répercussion sur ma correspondance je me suis vu contraint d'annuler les deux vols Je vous déconseille fortement de passer par un opérateur tel que kiwi. Me proposant des solution aberrantes (jusqu'à 15h de vol au lieux de 2h) sans autres alternatives. Lorsque l'on tente de les contacter on vous demande votre numéro de réservation et en ce qui me concerne on me répondait qu'il n'existait aucun numéro de réservation avant de raccrocher. Plus jamais
Voordelen: "Plane on time, new plane, nice crew."
Nadelen: "Ability to move seats."
Voordelen: "The crew was very professional and I cannot complain about that."
Nadelen: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Voordelen: "Rien ma plus c’est nul wizair"
Nadelen: "Jamais je recommande wizair"
Nadelen: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Voordelen: "Budget friendliness"
Voordelen: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Nadelen: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Nadelen: "Weirds sounds near first rows -- like compressor working or something"
Voordelen: "I liked that we were not late and that the late coming priority guests were told to pay attention next time. Take off and landing were both nice."
Nadelen: "Boarding was a little slow and we were somewhat late."
Nadelen: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Voordelen: "Personnel très sympa"
Voordelen: "1h20 de retard c’est inadmissible"
Voordelen: "The crew was very friendly and helpful."
Nadelen: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Voordelen: "Nous sommes partis et arrivés à l'heure"
Nadelen: "L'attente à la porte d'embarquement mal signale"
Voordelen: "Très bon accueil pour le service fauteuil roulant. Horaires respectés, hôtesses à l’écoute du passager"
Nadelen: "le site Kiwi qui vend le billet pour la compagnie Wizz a été la cause du rachat d'une carte d'embarquement au prix du billet ! un scandale. Je n utiliserai plus ce site, qui est d'ailleurs fortement déconseillé par les internautes après vérifications. Kayak ne devrait pas référencer des ires aussi peu sérieux, c'est dommage pour sa notoriété..."
Voordelen: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Nadelen: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Voordelen: "Everything went to plan and we were very happy"
Voordelen: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Nadelen: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Voordelen: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Nadelen: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Voordelen: "The crew was really nice"
Nadelen: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Voordelen: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Nadelen: "FUYEZ WIZZAIR.... quels escrocs!! on a du payer près de 150€ en plus à 3 pour nos cartes d'embarquement car nous n'avions pas pu le faire en ligne (leur site ne fonctionnait pas!) et le gars nous explique "c'est normal, c'est ça les compagnies lowcost" on ne nous y prendra pas deux fois!"
Nadelen: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Voordelen: "Pilot flew well Cup Noodles available to buy"
Nadelen: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Voordelen: "Space. Priority Boarding"
Nadelen: "Strong bad smell. One hour late for departure."
Nadelen: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Voordelen: "Maybe the food selection and the price of it."
Nadelen: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Nadelen: "long time wating in bus to get plane"
Voordelen: "The people are very rude no cooperation"
Nadelen: "The crew was very rude"
Voordelen: "Price price price"
Nadelen: "Messy boarding"
Voordelen: "grea air line always on time staff are friendly"
Nadelen: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Nadelen: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Voordelen: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Nadelen: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Voordelen: "cheap, on time"
Nadelen: "no reclining chairs, no water free"
Voordelen: "Nice crew"
Nadelen: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Voordelen: "I'm disappointed with your service"
Nadelen: "I'm disappointed with your service"
Voordelen: "It was quite good at boarding, quick and efficient (from/to)."
Nadelen: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Nadelen: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Nadelen: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"