Le vol était plaisant l’équipage professionnel rien à redire juste un peu plus de sourire ça et là..
Crew was very nice and helpful.
Ce qui m'a deplu : les retards aux contrôles ont empêchés certains d'être à bord. Leurs bagages ont été retirés, et au final nous avons loupé notre correspondance FRA-Lyon de 10 mn, sans aucune solution alternative (2 jours de grève après; 16 et 17/09).
Plus d'une de retard à l'arrivée à Bangkok sans explication. Ma valise égarée . Le repas très moyen comme maintenant très souvent en classe éco en devient un détail. La valise égarée est un gros problème et après 24 heures, aucune nouvelle
Plus d'une demi heure de retard au départ de Lyon, en bonne partie attrapée mais sans expli
Lufthansa used to be one of the top international flights but it seems like this company is going downhill pretty fast. The need to renew their aircraft’s, costumer service needs needs to be improved and many other things
L’avion avait presque 3H DE RETARD !! J’ai raté mes train à Paris et à bordeaux et j’ai dû racheter mes billets de train !!!!!
Embarquement désordonné Retard d’une heure du vol
C'est pour la première fois en 18 ans d'expérience que la compagnie Lufthansa (Air Dolomiti )ne accorde pas un petit menu pour un si long voyage transatlantique dans lequel j'ai payé 2300 dollars, juste une bouteille d'eau. Il s'agit du trajet de Cluj à Munich et de Munich à Cluj J'ai choisi la compagnie Lufthansa pour ces services, il n'est pas normal que ceux qui voyagent de l'autre continent ne reçoivent pas de collation en profitant de la pandémie. Quand on a payé le double du billet!!!! Merci infiniment!
The company don’t care for customers.
Boarded process could have been better. Overall excellent flight.
nous avons dû voyager par AIr France une journée plus tard le 26 juin 2022 vers 15h25. Lufthansa n'a offert aucune commodité en plus d'avoir perdu u de nos bagages
Food has poor quality and taste Entertainment system is very slow responding
Un-embarking in the middle of nowhere (tarmac) and being transported by bus is not very pleasant.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
The food in the morning could be better .
Transit à Frankfort : horrible !
Everything was very good, but my luggage was lost.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Amazing flight and amazing crew
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Overbooked flight. No seat for me. I had to stay extra day because of it. No customer service available for a whole that time. I spent 3h trying to get in touch with them. No luck.
My luggage got delayed, trying to reach out the airline and no updates for me where my luggage is and when it will be delivered to me.
Nadelen: "I’m still waiting for my baggage"
Nadelen: "Racists bastards!"
Voordelen: "Everything other than luggage situation"
Nadelen: "Luggage left in London and had to pay for baggage when Momondo said luggage was included"
Voordelen: "Very smooth flight. Everything was perfect."
Nadelen: "Flights with long enough connections that you can actually get on them"
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "A very quick flight, but the crew was quite friendly!"
Nadelen: "I would have liked for there to have been a gluten-free snack available."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Voordelen: "No stress at all. Friendly staff."
Nadelen: "Entertainment was terrible. Only a few movies to choose from. Spent the whole flight watching the planes route."
Voordelen: "On time departure, and slightly early arrival. Everything ran smoothly. And seat spacing is quite generous!"
Nadelen: "It took a while to complete boarding, mostly because of carry-on luggage, but it did not delay departure."
Voordelen: "Food was fantastic. Crew was attentive and polite."
Voordelen: "Crew was good, short flight on an older aircraft, everything was fine"
Nadelen: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Nadelen: "This flight is apparently consistently late"
Nadelen: "My bag making it to my destination not broken."
Voordelen: "Crew was very polite and helpful, seat pitch was acceptable for my height (1.92 cm)"
Nadelen: "I know this was a short flight but one tiny bag of pretzels is just not acceptable!"
Voordelen: "The crew was friendly."
Nadelen: "The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,"
Nadelen: "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."
Voordelen: "Pleasant staff, wonderful food, very pleasant flight"
Nadelen: "Nothing, everything was very good"
Voordelen: "Comfortable seats"
Nadelen: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Voordelen: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Nadelen: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Nadelen: "5 hours delay"
Nadelen: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Nadelen: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Nadelen: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Nadelen: "Too hot temperature inside te aircraft. Seats uncomfortable"
Voordelen: "Nice service."
Nadelen: "Small aircraft"
Voordelen: "Crew was extremely nice and helpful."
Nadelen: "the Air Serbia magazine was the only entertainment available."
Voordelen: "No complaints"
Nadelen: "Everything was OK"
Nadelen: "No entertainment No food for vegetarians"
Nadelen: "No enerertainment and no food."
Voordelen: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Nadelen: "New sits are just uncomfortable, especially in the middle."
Voordelen: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Nadelen: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Voordelen: "Le micro sandwich"
Nadelen: "Vol au départ de Beyrouth pour destination finale Paris avec escale à Belgrade. Premier avion au départ de beyrouth prévu pour 4:05 qui décolle avec 1 heure de retard. Arrivé à Belgrade vers 7:00 on nous fait attendre jusqu'à 8:00 pour nous dire que le prochain avion décollera a 10h alors que l'heure d'arrivé à Paris cdg était prévu pour 9h. Arrivé à Paris à 12h45 : Valise introuvable"
Nadelen: "Very very bad landing in split and i didn't find my luggage Mina"
Nadelen: "It was very cold in airplane. Bad food. No covers. No tv"
Voordelen: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Nadelen: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Voordelen: "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Nadelen: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Voordelen: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Nadelen: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."
Voordelen: "The staff was great"
Nadelen: "The movies are outdated"
Nadelen: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Voordelen: "Very responsive and real meal for short flight!"
Voordelen: "Food was very tasty. Staff was responsive and helpful."
Nadelen: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Voordelen: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Voordelen: "Short flight so the lack of enterntainmet was not a problem. Clean airplane, tidy and very friendly staff. Food and drinks very fine compared to duration of the flight. Deparure on time, same with arrival."
Nadelen: "As I said this flight was on time, but the previous, CDG - BEG was delayed one hour."
Voordelen: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Nadelen: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Nadelen: "Long Layovers"
Voordelen: "traveler's assistance check in on time smooth flying. nice snacks"
Nadelen: "online check in is not available if starting out of Stuttgart !!!?"
Voordelen: "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
Voordelen: "Huge legs space for economy class, great service!!!"
Voordelen: "Service was very good"
Voordelen: "Good company"
Nadelen: "The part of our luggage was lost when we landed in Ljublina but we got it next morning"
Nadelen: "I reached the airport with 45 minutes until the flight was to depart and I was greeted by a manager who quickly told me I was unable to board my flight. I even told the manager that I would not check in my bag and would just bring on my small backpack carry on and she immediately told me no. She was INCREDIBLY rude and I was forced to by another flight to New York that cost 1,000$ !!! The manager detoured me to the flight info desk wothout even slightly attempting to get me on my flight. I am OUTRAGED by AirBerin and the manager. I will NEVER fly AirBerlin again in my life."
Voordelen: "New interiors and uniforms for stuff , even the stuff is super smiley"
Nadelen: "Nothing , everything was just wright"
Voordelen: "Service was great on both legs of the trip"
Nadelen: "Not on time departing from Rome"
Voordelen: "Food and comfort was good for the price."
Nadelen: "Had a horrible experience when my checked baggage was delayed on both my outward and return flights! And I got them after 2 day for the outward flight and after 3 days for the return flight. So that ruined my vacation. Very disappointed! :("
Mauvaise gestion des voyageurs
Pour l’alimentation et l’animation, pas de repas, ni de film, donc non évaluable Le reste tout super
Delayed for an hour. Slow boarding, simple flight, no entertainment but only a short flight. Quick disembarkment
de retard toujours de retard
Retard ce qui peu arrivé mais je suis un habituer et j apprécie la compagnie mais cette avion ne laisser vraiment aucune place ce qui rend le vol très inconfortable
Nadelen: "They could offer a bottle of water for the people who payed the extra fee for the sitting in front"
Nadelen: "Des hôtesses polies et courtoises çà doit être en supplément."
Nadelen: "Delayed flight, once on board the aircraft, further delays on the ground (at Glasgow) made up time in the air landed (not too far from our original landing time) only to be told we’re now being held on the ground (at Gatwick for at least another 20 minutes!) I flew with BA this morning and rated them excellent for everything! EJ you need to up your game!"
Voordelen: "Pour une fois ils étaient à l’heure"
Nadelen: "Confort des sièges, et lors de l’embarquement c’était très fouillis"
Voordelen: "Le pilote et copilote très sympathiques"
Nadelen: "Pas d accueil dans l avion, chef de cabine triste et pas ravi de travailler. Équipe peu chaleureuse, ni souriante. Pas d au revoir en sortant de l avion non plus"
Nadelen: "I have travelled many easyJet flights but today’s ground crew in Nice were rude, hostile and not nice to passengers"
Voordelen: "Le vol de façon général"
Nadelen: "L’ajuste Horaire pour éviter le retard"
Voordelen: "Rien Je commence réellement à en avoir marre de prendre easyJet. Toujours des retards !!"
Nadelen: "On nous a imposé de mettre notre bagage cabine en soute : 20’ de perdue à l’arrivee. Honteux"
Voordelen: "Boarding flowed well. Good flight, helpful staff."
Nadelen: "Left a little late but made good time. A positive experience."
Voordelen: "The crew was nice"
Nadelen: "One of the toilets was out of order"
Nadelen: "We were delayed an hour which would not have been so bad on a daytime flight but meant we did not arrive home until 3.30am"
Voordelen: "Equipage. Informations. Cabine."
Nadelen: "Embarquement long. Changement de porte."
Voordelen: "Tout le monde a embarqué à l’heure, nous étions prêts pour partir quand on nous à annoncé « finalement, un groupe de 30 personnes est en retard, nous devons les attendre ». Lorsque le groupe est arrivé, on nous annonce que suite au retard de l’avion pour décoller, il a perdu sa place dans le trafic"
Nadelen: "Staff were welcoming and friendly, very informative; their service could not be faulted. The cabin was clean and tidy."
Voordelen: "Les hotesses d accueil pour l embarquement était raciste à bruxelles"
Nadelen: "Des hôtesses dignes de porter les tenues de easyJet comme à Genève"
Nadelen: "The queue in Heathrow by take off was long, except this everything perfect."
Voordelen: "Cheerful crew"
Nadelen: "Not waiting for 90 mins in Luton"
Voordelen: "Crew were nice and situations like this are out of their control."
Nadelen: "Boarding was disorganised! Passengers were rude and shoving people out the way! Too many suitcases on board that then had to be taken off and checked into the hold. Had a rude guy sat next to me who literally took up half my seat too and leg space."
Voordelen: "L'embarquement rapide"
Nadelen: "Le manque de place pour les jambe je fait 1m97 alors inpossible de rentrer mes jambes"
Voordelen: "La rapidité de l’enregistrement et de l’embarquement. Vol de fin de journée à l’heure."
Nadelen: "Politique de un seul bagage à main aléatoire....."
Voordelen: "Overall it was great, the fast boarding was efficient. It was a quick flight but space at seats are good."
Nadelen: "Slow boarding at plane, seats are not reclining."
Voordelen: "Staff friendly and helpful"
Nadelen: "No entertainment. Very cramped seats."
Nadelen: "Un peu étroit !!! 1m85 80kkg"
Nadelen: "50 minutes late..."
Voordelen: "The short flight?"
Nadelen: "Seriously now, the line, the attitude, the delays, the lack of information, is not "low cost". I fly some low cost companies but easyJet needs to improve. I was stranded once in London and the company never did a thing to help. Sadly, it's not worth it considering how one gets stranded with no real recourses. Try to get a refund from the company and you know what I'm talking about. Now Norwegian Express, that's another good story."
Voordelen: "Boarding was fast. Flight was on time"
Nadelen: "The plane smelled like vomit before take off which leads me to believe it was not cleaned properly"
Nadelen: "2h de retard ! Même pas un sandwich offert sur le vol. Honteux !"
Nadelen: "The flight was delay for 20 minutes other than that is fine"
Voordelen: "Le personnel"
Nadelen: "Rien Patrick"
Voordelen: "Staff were friendly"
Nadelen: "Flight delayed. Called to gate urgently then stood there for 30 mins. Then sat on runway for 90 mins waiting a slot."
Voordelen: "L'équipe a bord était sympathique."
Nadelen: "Gros retard. Très froid dans l'avion."
Nadelen: "Extra cost for hold luggage"
Nadelen: "Retard changement 3 fois de porte d’embarquement aucune expliquation sieges trop serrés lumiere allumée tout le vol alors que ćetait un vol de nuit bagage cabine mis en soutz Le service s’est vraiment dégradé"
Voordelen: "Boarding was quick and efficient. Flight left on time. Arrived early. What's not to like?"
Voordelen: "Scheduled to depart at 19.50, left at 01.50 and arrived in Barcelona at 5am."
Voordelen: "Facilité d'embarquement"
Nadelen: "Confort des sièges spartiate. Non précision que les boissons servies étaient payantes (ayant fait un vol pour Venise auparavant elle ne l'étaient pas)."
Nadelen: "When you check in, you are asked to choose your seats. Every seating option comes with and additional charge of some sort, so your tickets are actually more expensive than you thought. Bait and switch!"
Voordelen: "We were pleasantly surprised with how comfortable the flight was and the efficiency."
Voordelen: "Embarquement rapide et pour une fois on ne nous demande plus de ranger nos sacs à main dans notre valise déjà pleine à craquer Arrivée en avance"
Nadelen: "They just try and steal your money by making you pay for carry on bags at the gate. Seats are very uncomfortable and the cabin crew were very rude. Horrible airline."