J’ai demandé plusieur fois qu’on m’aide avec mon bébé car je n’avais pas acheté les sièges avec couffin à l’avance mais personne n’a pu m’aider du coup 11h de vol avec le bébé sur les genoux
J’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir un
Great service on flight. Seats were close together and hard to get comfortable. Flight was two hours delayed.
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "The crew was good and the seat allocation and comfort was excellent."
Nadelen: "Food was below average. This needs to be improved otherwise it is not worth it."
Voordelen: "It was crew amazing"
Voordelen: "Everything was excellent even the landing was as smooth as butter"
Nadelen: "A free upgrade to a business class seat :("
Voordelen: "All what you think :)"
Nadelen: "The place's we are sitting can be better"
Voordelen: "Great service"
Voordelen: "Seat was not comfortable"
Voordelen: "All was great."
Nadelen: "The airline has so many people from far away places waiting too long for their next connections"
Nadelen: "The flight was 2 hours late from Karachi to Turkey and again 2 hours late from Turkey to Houston.The plane was super crowded, the seat was very uncomfortable. Turkish airlines need to reduce their ticket prices because they provide poor services to their passengers."
Nadelen: "they allowed either carryon or a personal pack"
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Voordelen: "Food was good enough."
Nadelen: "Flight delayed for 40 minutes and landed late for 40 minutes as well. No any entertaiment was on board, tv was out of order. Some drinks ran out, including lemonade, ayran and some juices. New Istanbul airport is not fully ready for passengers. In some toilets weren’t water and papers. Very long walking distance till passport control area, we walked about 20 minutes."
Voordelen: "Food, drinks and entertainment were good."
Nadelen: "Before my flight I choosed my seat online and it was aisle seat. But when I checked in at airport they changed my seat to middle seat. I am not sure why there is a option to choose my seat if they are not going to honor it. Also seats were very little and there is not much room. I am only 5.4 and 140 pound. So not sure how big people can handle seating there for 10 hours."
Voordelen: "GOOD FOOD GOOD CREW"
Nadelen: "NO TV IN FLIGHT"
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Nadelen: "Delay flight from Istanbul.."
Voordelen: "Boarding on time, service friendly, luggage up to 30 kg, good entertainment and comfortable seats, tasty sandwiches."
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Voordelen: "Business class was money well spent."
Nadelen: "The boarding at the gate was a bit congested."
Voordelen: "The friendliness and the ease of flying alone."
Nadelen: "La cuisine est vraiment horrible"
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Voordelen: "High quality in.Biz.Great selections of food but wine a little scarce"
Nadelen: "More wine"
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Voordelen: "Entertainment was good. Flight was comfortable"
Nadelen: "The crew was unkowledgeable about toddler aircraft seats. The flight was delayed by 1 hour, causing us to miss our connecting flight."
Nadelen: "Once again they were late to arrive to my connection (with them), we had to run to the gate, still had to wait for boarding, and when i got to Tel-Aviv i found out that one of my suitcases was left behind !!!"
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Voordelen: "Quick assistance when connection flight messed"
Nadelen: "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"
Voordelen: "Boarding on time. Decent food. Relatively clean aircraft"
Nadelen: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."
Nadelen: "Crew was not speaking English at all in the business Class crew was paying attention to certain people Asked few time for service"
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Voordelen: "we ware attisefy for are first time in bisness clas"
Boarded process could have been better. Overall excellent flight.
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
nous avons dû voyager par AIr France une journée plus tard le 26 juin 2022 vers 15h25. Lufthansa n'a offert aucune commodité en plus d'avoir perdu u de nos bagages
Le pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers Paris
Formalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce domaine.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Transit à Frankfort : horrible !
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
It was awesome experience
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Nadelen: "Racists bastards!"
Nadelen: "Very long flight"
Voordelen: "Great Crew"
Nadelen: "It would have been better had we not had a delay of 50 Minutes"
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Voordelen: "Crew was very helpful from FRA to LAX. ground crew in Athens was terrible. Very offensive, unfriendly, unprofessional and ill mannered. Entertainment was good but touch screen was very old and janky."
Nadelen: "Wifi not working even if you purchase the full flight plan. Other passengers had the same problems. It took 30 minutes to send one email. Ground crew in Athens was terrible. Not cooperative at all, and almost risked missing my flight because of them."
Voordelen: "no drama ....just good, timely service."
Nadelen: "The seats are tight and sitting on the aisle is a bit uncomfortable for me but I didn't pay extra for a better location."
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Nadelen: "les retards"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service"
Voordelen: "Crew was very professional, seating comfort excellent, flight very little turbulence, close to estimated arrival time, overall a good experience."
Nadelen: "Luggage waiting time too long, my suitcase was badly damaged rendered unusable, came to a compensation agreement which was acceptable to me at the time since I was pressed for time to catch the train I had a reservation for. But still will not buy me a new suitcase."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Nadelen: "The plane was expected to land at FRa an hour early Andy they couldn’t wait five minutes for us after a three hour delayed flight. Every other flight was delayed on average 30minutes. When we arrived whoever was running the jet bridge took 15 minutes to get it out to our jet, essentially causing us to miss our flight right then. And then the staff had the audacity to tell us we had to hike back ten minutes to wait in an hour long line to rebook. When they could have done it at their gate just as easily. Simply awful service For paying first/business class"
Voordelen: "The Germans are known for their efficiency and Lufthansa followed through with that. From the check-in process to cabin service, all was top notch. As I was sitting near the front of economy, any "extra" economy plus meals were handed out as to avoid waste. I was the recipient of a delicious Caprese salad. A nice treat."
Voordelen: "I always had a great experience with Lufthansa."
The ground crew were great, assisting me with a wheelchair. The pilot aborted our landing so that was a little scary. Otherwise all was good.
Rude staff, entertainment screen not working, food is horrible. The only good thing was check in process
Nadelen: "Stop feeding us bread"
Voordelen: "Seat had power supply. Also had own screen"
Nadelen: "Social distancing. Food. Movies. Toilette cleanness. Availability of hygiene products onboard."
Nadelen: "Flight was a little warm"
Voordelen: "On time"
Nadelen: "Send notifications"
Voordelen: "The captain"
Nadelen: "The Business Class lounge was OK, but we were through late at night and there was very little hospitality offered"
Nadelen: "Food was not it should be for business class"
Voordelen: "Friendly and professional staff."
Nadelen: "Better food options, being a vegetarian, nothing was available"
Voordelen: "On-time arrival, direct flight"
Nadelen: "Poor in-flight service. They said they would give out a snack before landing but never did. If you want a drink other than at meals, you have to go get it yourself."
Voordelen: "Delivering of luggage"
Voordelen: "The food was hot."
Nadelen: "The flight was delayed by almost 2 hours."
Voordelen: "vol Cairo Paris raté, transformé en Cairo Vienne, Paris"
Nadelen: "Que les bagages suivent !!!"
Voordelen: "tout sauf la ponctualité"
Nadelen: "4,5 heures de retard, cause panne mécanique réacteur gauche, débarquement, attente dans le hall et bien sur... Pas de bagages a l’arrivée a Pâris car correspondance Cairo Vienne, Paris ratée au niveau de nos 3 valises"
Nadelen: "My luggage is delayed for the third day now. I am on vacation but stressed without access to personal items and non stop calls to Royal jordanian that handles egypt air matters in amman"
Voordelen: "Very good and helpful crew. I would have loved to see seafood on their Manu."
Nadelen: "communication while waiting for transfer to overnight accommodation/hotel need serious improvement."
Voordelen: "Crew was nice and basic service was provided."
Nadelen: "There was no entertainment on the flight. No screen per person."
Voordelen: "they were friendly and amazing"
Voordelen: "Better seat, food, in-flight entertainment, lights not on as long so people can sleep"
Voordelen: "The crew was friendly and the seat with comfortable"
Nadelen: "The crew run the safety video after take off it’s should be before take off .."
Voordelen: "Everything to tell you this because I always underated the airline because it’s from Africa that’s all thank you."
Nadelen: "The service I was given by the crew, the aircraft it’s self etc"
Nadelen: "Bathrooms dirty"
Voordelen: "The pilot"
Voordelen: "The food"
Voordelen: "Good price. Direct flight. Decent food."
Nadelen: "Offer more frequent complimentary drinks. Staff talking too loudly at back of plane while passengers trying to sleep."
Voordelen: "Le repas était bon."
Nadelen: "La température de la cabine, trop chaude L’hôtesse pas très agréable."
Voordelen: "Pas grand chose"
Nadelen: "La chasse d’eau des toilettes ne fonctionnait pas. L’équipage était au courant. Je l’ai signalé alors que j’étais la premiere à les utiliser. La climatisation ne fonctionnait pas non plus. Aux 2/3 du vol, nous avons eu l’Impression d’être dans un sauna. Atroce ! Alors que d’habitude j’ai toujours froid !"
Voordelen: "Crew very nice and helpful , boarding also"
Nadelen: "No entertainment in aircraft or mobile chargers"
Voordelen: "Cheap flight. Boarding was quick and thats about the only thing good."
Nadelen: "No Wifi, no alcohol, and food was terrible."
Voordelen: "Good seats reasonable service and chk in was easy , food is excellent."
Nadelen: "Very noisy ."
Voordelen: "Comfortable plane, nice crew, movies."
Voordelen: "Crew was very polite"
Nadelen: "Checkin was disorganised"
Voordelen: "The Egypt Air personnel were all outstanding. From Check-In through-out the flight, they were pleasant and helpful and professional."
Voordelen: "Ponctuels, avions récents ou neufs, pnc charmants bon plat chaud"
Nadelen: "Transit 6 heures au retour de Louxor xor via Le Caire Quand revient le vol direct oaris Louxor ??"
Voordelen: "everyone was very friendly and very helpful I felt very safe and very comfortable the flight was fantastic and I plan to use Egypt Air again"
Voordelen: "Everything worked as advertised."
Nadelen: "Nothing .. everything worked just fine."
Nadelen: "Flight attendant not asking what i'd want like everyone else. Because i look different?!"
Voordelen: "Great crew, members always welling to help"
Nadelen: "Thanks it's been a good experience"
Voordelen: "Crew whas nice"
Voordelen: "Good service in flight. Better food than most"
Nadelen: "Airport handling"
Voordelen: "Same coomment"
Voordelen: "The sound and picture resolution of the tv is very poor"
Voordelen: "Every things was good"
It was more then four hours delay!
Comfortable plane, attentive crew, excellent food. But I did have a free upgrade to Business Class.
Voordelen: "Quick Check in"
Nadelen: "The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own."
Nadelen: "My mother had a food poisoning and needed a lot of water. The crew member at the end refused and told her no more. Since when there is a limit to how much someone can drink water? She had to stay dehydrated because she was dined the option to drink. Just upsetting."
Voordelen: "New plane, comfortable seats, very nice flight attendants."
Nadelen: "There is no way to pre-order meals on LOT flights other than calling a Warsaw phone number. Other airlines allow this both during online check-in and at any other time as part of managing your booking."
Nadelen: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."
Voordelen: "Efficient and comfortable"
Nadelen: "The quality and choice of food to for more healthy options"
Nadelen: "40min in the air 25 min to get to exit"
Voordelen: "Good crew."
Nadelen: "Install AirShow for flight tracking."
Voordelen: "every thing was great. Could not have been better."
Nadelen: "It was perfect."
Nadelen: "Give more informations if there is any problem or schedul"
Voordelen: "Flight crew perfectly ignore you if you want to be ignored."
Nadelen: "LOT Polish flights always seem to be late--resulting in my checked baggage not being able to get transferred to connecting flights and, thus, final destination on-time."
Voordelen: "It was on time and flights itself was pleasant."
Nadelen: "My luggage is lost and I hope it will come on the next flight to Yerevan."
Voordelen: "Overall good flight"
Nadelen: "delay 3 times out of 4"
Voordelen: "Crew was very welcoming and helpful"
Nadelen: "Drinks serving could be more frequent. Food serving to have some options. Seats were somewhat not comfortable for tall people as they were lacking head support."
Nadelen: "Soft drinks should be free of charge"
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Nadelen: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"
Voordelen: "Ground crew (checkin counter) was very nice."
Nadelen: "Better seats (business is just a middle seat unoccupied), better food. No entertainment at all, not even music."
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Voordelen: "Funny english"
Nadelen: "1h 10' delayed bording"
Nadelen: "need to move away from stereo type attire and serve the customer"
Voordelen: "It had some interesting movies and food could been great if given two meals. Was able to get more candies and drinks."
Nadelen: "Only one meal to get and could been more variety of movies like in Spanish and Russian and Polish. More music to listen to."
Nadelen: "Entertainment system doesn't work at about 20% of the seats. Food is barely edible."
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Nadelen: "Ear bud connector was broken"
Voordelen: "On vote pour le thème magnifique merci beaucoup"
Nadelen: "My family and I traveled to Poland several times using LOT Airline. They lost our luggage not once or twice, but three times. Each time, we were without our luggage for nearly a day and half. We are no longer using this airline. Also, their TV monitors/remotes lack accessibility as they do not offer closed captioning features for the deaf/hard-of-hearing. Another strike."
Voordelen: "All in all, the seats had more legroom than I expected for economy. Much more than American airlines (AA, United, Delta). Love the direct flight as it saves so much time."
Nadelen: "This was the 4th flight I have taken between LAX and Warsaw...but was the first time that there were no beer nor wine available in between meal services. On a 12-13 hour flight, this was a definite disappointment compared to my other experiences on LOT. The other concern was there were only two meals, and no snack service on a very long flight. This again stood out in contrast to the previous flights I have taken on LOT."
Voordelen: "On-board crew is polite and helpful. Boeing 787 Dreamliner is great. Overall, the flight was fine."
Nadelen: "The gate agents were forcing random people to check in their hand luggage, even before weighing that luggage. They also check the hand luggage to make sure it fits in the "template" and weigh it (a second time) at the gate. Once on-board, they then announced that they were waiting for other connecting passengers. Took about 45 minutes. It would be nice to know that before booking that they do this, and also before boarding, even if it makes more sense to start boarding before they arrive (but 45 minutes before?). The live map on the public screens in economy showed a dummy/overview map with "waiting for data" the entire flight, rather than the actual live map. Premium did have the data on their screens, and the individual screens also worked fine. Not sure what happened there..."
Voordelen: "Normal in-flight service but nothing special."
Nadelen: "Small plane."
Voordelen: "Good food and service."
Nadelen: "Tv is very difficult to see at that distance. Poor choices of films."
Voordelen: "LOT short flights are well run, organized, cabin crew are approachable and friendly. Announcements from the flight crew are informative and reassuring. Check in and boarding in Budapest was smooth and easy."
Nadelen: "It was all good."
Voordelen: "The flight was on time and the crew was great"
Nadelen: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Voordelen: "Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time."
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Voordelen: "They were efficient though. So in this case I need to recognize and congratulate the crew they were there they delivered the service."
Nadelen: "Again same thing crew unfriendly not even the smallest smile."
Nadelen: "very inconviniebt seats"
Nadelen: "My seat did not recline and due to the number of passangers, no attempt to change my seating was made."
Nadelen: "no food was served, only water. no entertainment was offered."
Voordelen: "The crew was exceptional. Really@"
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "There was not much to be liked"
Nadelen: "Flight was cancelled, rebooked next day, economy instead of business, booked on different airline, poor communication,"
Nadelen: "440am flight left late, ran to customs and begged to cut the line, while people complained at me and my wife, then landed and told my luggage is lost. The best part was when I was asked if I had lugggae insurance because they didn't want to look for my luggage"
Nadelen: "Flight was late again!"
Voordelen: "Comfortable and no fuss"
Nadelen: "We boarded about 10 minutes late"
Voordelen: "Smooth and easy boarding and deplaning"
Nadelen: "Charge for a glass of wine but not soft drinks which just about cost the same"
Voordelen: "Spacious leg room"
Nadelen: "No head support & no back tilting of seats"