Voordelen: "The seat that I picked."
Nadelen: "Running water in the bathroom"
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Voordelen: "Business class is the best"
Voordelen: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Nadelen: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
Voordelen: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Nadelen: "I truly enjoy this airline! No complaints"
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Nadelen: "Qatar airline is one of the best ways to fly!"
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Voordelen: "It was an ok experience, improved by the head of attendants at the end"
Nadelen: "Service was poor at the beginning, but improved to Qatar service as I complained to the supervisor of the attendants Julia"
Voordelen: "Crew was nice and attentive"
Nadelen: "More leg room"
Voordelen: "professional and courteous staff. Food is even better than a Lufthasa flights"
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Nadelen: "Great selection of movies and the food was really good as well."
Nadelen: "Delay at landing"
Nadelen: "Really we enjoyed this fly"
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Voordelen: "Q-suites and business class flight crew."
Nadelen: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Nadelen: "Peu de nouveaux films"
Voordelen: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Nadelen: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Voordelen: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Nadelen: "Movies are always the same"
Voordelen: "Everything was first class with excellent service"
Nadelen: "Long flight with long layover in Doha"
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Voordelen: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Nadelen: "Screaming children; not the airliners fault"
Voordelen: "the attendants were always on top of things. One of best overall flights ever."
Voordelen: "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Nadelen: "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."
Voordelen: "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Nadelen: "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"
Voordelen: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Nadelen: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Nadelen: "Suggestion changé votre personnel au sol à Roissy 2"
Voordelen: "Tous les équipages à bord très bien et attentifs tres agréables"
Nadelen: "Détester l'enregistrement à Roissy nullisme et mal organisé Je me pose la question pour mes prochains voyages sur Quatar NUL l'embarquement personnel NUL pas l'image du personnel de bord très bien"
Nadelen: "The entertainment did not include any music (classical or otherwise)."
Voordelen: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
Voordelen: "Le À 380 est super, plus de place moins de bruit"
Voordelen: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."
Voordelen: "Service de qualité."
Nadelen: "Longs délais entre le moment où notre repas est servi et le moment d'être débarassé du plateau. L'espace étant limité, nous sommes encombrés longtemps."
Voordelen: "Service de qualité."
Voordelen: "Good crew. Nice plane and amenities."
Nadelen: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Ce vol était opéré par United qui n’a, manifestement, pas de hauts standards de service pour la classe business
Plateau repas toujours pareil Pas très original
Voordelen: "flight itself"
Nadelen: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"
Voordelen: "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Nadelen: "Pas de Lounge Lufthansa à l'aéroport de Barcelone"
Voordelen: "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Nadelen: "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."
Nadelen: "The baggage took a really long time to be delivered to the carousel"
Voordelen: "The kindness of all people working on Swiss was very special"
Nadelen: "The food was not very special, but the chocolates were awesome"
Voordelen: "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Nadelen: "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"
Voordelen: "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Nadelen: "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"
Nadelen: "La ponctualité"
Nadelen: "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."
Voordelen: "It was a lovely easy flight, always lovely flying star alliance."
Nadelen: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"
Nadelen: "We had a huge delay"
Voordelen: "Le personnel naviguant, l'avion la gentillesse"
Nadelen: "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"
Voordelen: "Le personnel toujours aussi souriant et agréable"
Nadelen: "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"
Nadelen: "Very nice company!"
Voordelen: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Nadelen: "Selon moi, Pas assez de choix de Musique et de Film."
Voordelen: "Gentillesse du personnel"
Voordelen: "Siège confortable. Personnel attentionné. Service impeccable."
Nadelen: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Voordelen: "Équipage très sympathique vol rapide"
Voordelen: "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Nadelen: "Vieil avion où les secousses se font vraiment sentir beaucoup!"
Voordelen: "De la place pour les jambes, vol à l'heure, embarquement rapide"
Nadelen: "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"
Voordelen: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Nadelen: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Voordelen: "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Nadelen: "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"
Nadelen: "Pas de chocolat Oups"
Voordelen: "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Nadelen: "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."
Nadelen: "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"
Voordelen: "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Nadelen: "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"
Voordelen: "the crew was great."
Nadelen: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."
Voordelen: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Nadelen: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"
Voordelen: "Lots of room because plane was half full"
Nadelen: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Voordelen: "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Nadelen: "Pas de divertissement dans l’avion."
Nadelen: "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"
Voordelen: "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Nadelen: "Le repas ....pas bon"
Voordelen: "All very comfortable"
Nadelen: "It was delayed"
Voordelen: "Everything was excellent from boarding with almost no delays to the service on board. We would definitely travel with swiss again"
Voordelen: "Since the flight from Palermo was 1hr. late. Swiss air took us privately to check our passports and directly into the plane. That was Excellent Or we would have missed our flight. We made it into the plane, too bad our luggage din`t."
Nadelen: "Not enough room between seats for international flight."
Voordelen: "On a bien arrivé."
Nadelen: "Le retard de vol a été embattant."
Voordelen: "On Board Service"
Voordelen: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Nadelen: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Voordelen: "Though our flight got delayed, we arrived almost on time."
Nadelen: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."
Voordelen: "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Voordelen: "movies choices were good, the crew was awesome, boarding was meh, but for NBO not bad"
Nadelen: "paid extra for the seats with more leg room and the amount of leg room I had was concerning in terms of what a regular seat may have looked like. I'm not even that tall, but when the woman in front of me reclined, I was pinned in my seat. Luckily I'm double jointed."
Voordelen: "Everything except the seats."
Nadelen: "Manque le petit sandwich"
Voordelen: "La modernité de l'avion"
Nadelen: "Les turbulences de fou"
Our family booked three seats. The entertainment screen in front of one seat froze on the third hour of flight. Even though I complained about it to two crew members, they promised, but in reality did not try to resolve the situation. I guess the attention to passenger needs could be improved. I appreciated if one of flight attendants could replace the broken screen with any other way, for instance, coloring book or a notebook for a child, who was left w/o working screen. Otherwise, FINNAIR is a fantastic company ! Thank you !
Ponctualité du vol mais embarquement très long à Helsinki
La réservation du vol est à revoir, après avoir acheter le billet d’avion pour Helsinki, il n’est plus possible de prendre le bus directement de l’aéroport pour aller à Tampere, c’est très frustrant
1h30 de retard ! Pas besoin de commentaire.
Vol assuré par American Airlines, tout s’est très bien passé, rien à redire
Le vol était à l’heure, le personnel a l’escale était très accueillant, durant le vol le personnel à bord était à l’écoute et très serviable souriant, tout s’est très bien passé merci
Notre fils est très grand et la procédure d'enregistrement des places n'est pas toujours facile pour obtenir un siège adéquat quand on voyage en économique .
The check in wasnt so good and fast
Notre valise n'est pas arrivée à Brest. Elle est partie à Biarritz. Nous l'attendons. Cordialement
Impossibilité de s enregistrer en ligne Surbooking Pas de place attribuée Personnel au comptoir désagréable
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
Voordelen: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Nadelen: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Nadelen: "Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre."
Nadelen: "Repas gratuit"
Voordelen: "One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!"
Nadelen: "I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!"
Nadelen: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"
Voordelen: "Kindness of the staff, quick check in, wonderful healthy food, my seat and overall experience."
Nadelen: "Limited controls on the entertainment."
Nadelen: "Arrival to destination with 7 hours delay."
Voordelen: "Terrible check in in NY. 3 customer service reps for premium, 1 for economy class. [Flew premium economy to Helsinki and business to Warsaw] arrived late to Helsinki. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again"
Voordelen: "I got an extra blanket."
Nadelen: "We waited on the runaway for 3 hours without any service, not a sip of water. When I finally arrived in Helsinki, I missed my connection to Riga and was rescheduled for a flight 6 hours later even though there were two flights leaving before then. Also I requested vegetarian meal online, but was not served vegetarian. They did not have any extras."
Voordelen: "Customer service and efficiency"
Nadelen: "The delay because of a software glitch"
Voordelen: "Respect des horaires, gentillesse du personnel"
Voordelen: "Très bien. Bon accueil et à l'heure."
Voordelen: "Beautiful new modern aircraft & plenty of spare seats on the flight. Paid for Economy comfort & it was worth it."
Nadelen: "Did not like that you had to pay for drinks & snacks. For someone of Finnair’s standing, you would think they would include it."
Nadelen: "Plane was late taking off and almost missed my next connection. Due to landing late my luggage did not make it on make it on my flight. However the airline delivered to my place the following morning. It was not an inconvenience to me as the baggage was delivered in a timely fashion. Thank you Finnair!"
Voordelen: "Express customs and immigration for connective flights with individual passes!"
Nadelen: "Total disaster. Back up lines at AA JFK . Staff at a loss, equipment ? Shortage of bins, no supervisors , ... deliberate chatting and slowing down upon manually going through majority of carry on."
Nadelen: "No leg room."
Voordelen: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
Voordelen: "Crew is very nice and helpful. Food is just fine. Serving complimentary white and red wine."
Nadelen: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets to charge your phone. For me it is important on the long flight."
Voordelen: "The airport it's very nice and clean.."
Voordelen: "Le service. Et le confort"
Voordelen: "It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. My kids liked the macaroni and meat dinner. The plane was clean and comfortable"
Nadelen: "The flight attendants could have been a bit more cordial and smiling. The dessert was only a choclate. Would have liked something better. Entertainment needed more variety. Boarding was a bit of a mess as they did not let families board first and were not very accomodative of families with small children, though I had a 9 year old, but there was a family with two very small children and they were not very helpful to them."
Voordelen: "All is satisified."
Voordelen: "Fantastic service staff food and beverages"
Nadelen: "Just slightly hard when laying down on the seat to sleep"
Voordelen: "many choices of films to watch was great too! Like that you served Finnish food!"
Voordelen: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."
Nadelen: "I missed the flight"
Voordelen: "No frills but efficient"
Nadelen: "Food choice limited"
Voordelen: "Not having someone sitting next to me, comfortable lie flat beds albeit a bit narrow. Good food when you wanted it, big screen and ok movies, spotless toilets"
Nadelen: "Nothing really negative to say"
Voordelen: "Excellent service!"
Nadelen: "The boarding control in JFK, Terminal 8 is extremely slow. It had taken about 2 hours to get in. Arrgh!"
Voordelen: "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Nadelen: "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Voordelen: "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Nadelen: "We took off late and arrived even later so we had to run to get to the next plane"
Voordelen: "The flight was on time, crew worked really well. The food was okey as usual on Finnair."
Nadelen: "We paid for economy comfort and signed up for the 2x2 seats. Instead we received the 2 seats in the middle of 4. we were more than upset, there is no way we would every request the 2 worst seats in that area and given my husband is 6'6' Did not make for a happy experience."
Voordelen: "Boarding was easy"
Nadelen: "Drinks were for an additional charge"
Voordelen: "The staff were thoughtful and kind. They checked on us and offered snacks and water very regularly. My favorite, though, was that the captain took the time to alert us to the sights out the window. We had closed the shades at the request of the attendants and would have missed the beauty of Greenland had he not alerted us to peak out. I appreciate that!"
It will be good idea to improve the seat space even in economy if you explain the idea to make it more confort for passengers they will choose more your service
Voordelen: "Aircraft, aircraft crew ,"
Nadelen: "Boarding desk , online offers , offers with clear explanations"
Voordelen: "sorry had to cancel due to covid-19"
Nadelen: "sorry had to cancel due to covid-19...still waiting for refund ??"
Voordelen: "Flotte très moderne"
Nadelen: "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Voordelen: "Etihad crew are awesome. The A380 is the best plane in the skies"
Nadelen: "Free upgrade to business class? Because everything was perfect!"
Voordelen: "The food was good."
Nadelen: "The legroom was inadequate."
Nadelen: "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Voordelen: "Les films et le casque confortable . Équipage agréable et avion confortable"
Nadelen: "Nourriture moyenne mais correcte."
Voordelen: "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Nadelen: "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Voordelen: "Same as above"
Nadelen: "Same as above"
Voordelen: "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Voordelen: "Overall flying experience especially the landings smooth very smooth"
Nadelen: "Crew seem hurried"
Voordelen: "Amabilité du personnel et qualité de la nourriture"
Nadelen: "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Voordelen: "Everything was great. Crew was very nice. Food good. Not too crowded."
Nadelen: "Seems like the plane needed to be retired compared to others. The tech was old."
Nadelen: "the food .there is only one choice of meal there is delay time from AUH to beirut"
Voordelen: "the nice crew- the relative speed of boardinf"
Nadelen: "compared with Emirates, the movies/Tv choices are very limited and in addition, only available -after take off and stop being available 30 min before landing. very disaappointing compared with emirates when we can start watching content from the minute we are on the plane until the very last minute. also, the plane had very limited space dedicated to stretch legs compared to other A380 from other companies."
Voordelen: "Nothing much really!"
Nadelen: "No entertainment options. Late departure & when we arrived early the local ground services company did not expect us & we were delayed at the gate for 30 minutes before disembarking!"
Voordelen: "Confort de l'avion excellent surtout pour les grandes personnes"
Voordelen: "Confort correct. hôtesse à l'écoute"
Nadelen: "Emplacement des jambes un peu juste pour les grandes personnes"
Voordelen: "The staff were so helpful and friendly. Such a lovely bunch"
Voordelen: "Le confort , le calme"
Voordelen: "Connections on Etihad. Abu Dhabi airport. Service and hospitality. On time flights and easy check in. US immigration in Abu Dhabi was a breeze."
Nadelen: "Food was terrible and insufficient."
Voordelen: "One of the best flights I've ever taken"
Nadelen: "I had to check my hand carry sue to the weight of my bag. When I got my bag from baggage claim I noticed my zippers were opened slightly. When I inspected my bag I noticed that my vapor and my samsung S7 edge were both missing."
Voordelen: "I loved everything about the airline and the service provided except for one detail. The staff was great and very concerned with all passengers and their safety."
Nadelen: "Your average male isn't 150 lbs anymore. Seats are a little smaller than I experienced on previous trips. But still better than others."
Voordelen: "That me and my son had a extra seat each"
Nadelen: "Wasn't served any food at all. And I had to go and get my own water from the staff"
Nadelen: "Plane was not comfortable and looked dingy. Food was awful. Service was subpar."
Voordelen: "Absolutely LOVELY crew. I'm a frequent flyer and my journey from Bangkok to Abu Dhabi was amazing. Thank you! Everything was very good with except for the screen: on both planes, it didn't work but it was exceptional in experience. We got 5000 miles as a compensation.."
Nadelen: "The screen /server didn't work, but it was exceptional in experience."
Voordelen: "Staff were professional."
Nadelen: "Too full, busy flight with noisy travelers. Many children were constantly crying and there was too much going on. perhaps staff could suggest that travelers remain quiet or mindful of others who are trying to sleep."
Voordelen: "Gets you where you need to be"
Nadelen: "Broken entertainment, very uncomfortable seats, a feeling that economy is not that important to them despite the fact tickets are not exactly economy! Horrible dated beige colours everywhere and dated planes"
Voordelen: "The staff was very friendly and the food is very good."
Nadelen: "The seats were very marrow and crammed"
Nadelen: "Customer service in Abu Dhabi was terrible. The flight itself was average at best. It was nothing like I expected. I will not fly Etihad again."
Voordelen: "The movie options and food were good."
Nadelen: "This flight had the potential to be good as the entertainment and food options were good, but I felt cramped and the volume of the surrounding passengers was awful. There were three crying babies, which I know neither the airline nor the families themselves can control, as well as one child with special needs who was making a lot of noise the whole flight. I wasn't able to sleep at all for that reason. Additionally, I was disappointed that the flight was late and that the deplaning process was so long – we taxied for a long time and there was only one staircase, so we were very late."
Voordelen: "I liked the service and ease of the whole process."
Nadelen: "Some times we did not take food from crew, I and my kids are slept. When we woke up kids feeling hungry, they are not provided food"
Nadelen: "Very cramped plane (for a 787 Dreamliner)... though I am a bigger fellow, it must be said. The window seat was almost unbearable."
Voordelen: "Loved the amount of leg room in economy class. Also impressed with the number of entertainment options, especially the movies. The things provided in each seat (blanket, pillow, socks, etc) were very generous and nice as well."
Nadelen: "Food was not good and too salty. And the saltiness made everyone thirsty and we were only offered one small cup of water at a time.Flight attendants were not friendly and didn't want to be bothered."
Voordelen: "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Nadelen: "Le personnel de cabine souriant et avenant"
Voordelen: "It was such a relief to leave India. Abu Dhabi was a clean and modern airport and it was clear that Etihad had a major role in this. The gate was busy, but everything was smooth and accommodating. Boarded my flight and slept in the clouds for an easy 9 hr flight."
Nadelen: "I am unable to eat meat or bread(gluten). There was a meatless option, but it was all bread. It would be nice to have some mixed nuts and an extra piece of fruit. Dates would've been great!"
Nadelen: "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Voordelen: "The crew were good and accommodating, this was the only positive."
Nadelen: "the Food is the worst ever, i had better experience on an economy class with a budget airliner. on the 4 sectors i had with Etihad, it was breakfast menu no matter what time it was and it was the same choices which had to do with a form of eggs. i opted not to be served. the plane is old, seat is not functioning well, entertainment screen was not touch and had to be operated with the remote which was not working. really it was a huge disappointment. may be Etihad reserve their good stuff for the European and American sectors. I will never fly Etihad business unless I have no choice."
Nadelen: "the plane from Bangkok to abu dhabi was delayed which miss my flight from abu dhabi to Bahrain waiting over 9 hours to fly into Bahrain basically the flight sucked."
Nadelen: "From the trip to india and the way back, The experience was horrible. The staff was rude and unwilling to help. Compared to other airlines very bad customer service. I will never fly Etihad again. I will actively tell people not to fly Etihad. At the Ahmedabad Airport they were unwilling to help and very rude!"
Voordelen: "all things like"
Voordelen: "The crew was helpful and respectful I liked the entertainment and everything the sleeping kit and blankets they provided"
Nadelen: "I would've liked less condimented food options The plane was delayed for an hour and they didn't acknowledge it or apologize"
Voordelen: "All was fine."
Nadelen: "While all was fine a the food could have been a little better, especially when it is a 14 hour flight."
Voordelen: "Quality Airline Excellent service Food was also great"
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
I know this is Africa but the plane seats could be more comfortable
Nadelen: "Poor communication"
Nadelen: "Safely any time"
Voordelen: "Great crew, Food."
Nadelen: "Reduce baggage charges."
Nadelen: "The cabin attendants attitude need to be warmer and friendly. The food was not good."
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Voordelen: "New airplane was comfortable and clean. Food was just okay."
Nadelen: "We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort."
Nadelen: "Addis Ababa is chaos and not clean."
Voordelen: "Cabin crew was great at customer service. Very helpful."
Nadelen: "The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now."
Voordelen: "Super confortable"
Voordelen: "The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous."
Nadelen: "See above"
Nadelen: "Crews could have greet and serve passengers with a warm smile. Food was acceptable but not as good as Japan / Korean airlines . I suppose the low airfares reflect its Servicr."
Voordelen: "Good selection on inflight entertainment"
Nadelen: "Lack of food choices."
Voordelen: "Comfortable because the plane wasn't full."
Nadelen: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."
Voordelen: "Très bien en général"
Voordelen: "Très bien en général"
Voordelen: "Loved the meals and the leg room"
Nadelen: "The entertainment could have been better but overall was not too bad"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Voordelen: "luggage take time to receive , over 1 h"
Nadelen: "luggage tale long time to receive"
Voordelen: "Cheap. Good for connections in Africa."
Nadelen: "Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken."
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Nadelen: "My reservation seat was suddenly changed with no notification and apologise. It was really confusing situation."
Nadelen: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."
Voordelen: "Attendants were courteous and the spacing is better than some airlines, but that’s about it."
Nadelen: "Check in was a disaster: no logical control of 100s of people; delayed on the tarmac for 1:45 for a “minor technical reason” that apparently had nothing to do with the actual operation of the plane that prevented me from making my next flight. Food was terrible. Flight attendants could have been more helpful about my missed connection."
Nadelen: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."
Voordelen: "The staff was very kind."
Nadelen: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Voordelen: "Oui j aime"
Voordelen: "New plane fantastic cabin"
Nadelen: "There was a fight but nothibg to do with the flight crew just some passenger with mental issues"
Nadelen: "Waiting for customer service"
Voordelen: "Plane was spacious and flight crew were nice"
Nadelen: "The fact that they confirmed that my luggage would make it to my final destination, and now that I arrived in dakar with no luggage it’s no longer there responsability"
Voordelen: "I took a roundtrip to Addis Abeba, Ethiopia from Washington, DC. The trip was 13 hours there and 16 on the way back (I think that included a refueling stop in Dublin). There was plenty of food and beverages provided throughout the flight - usually every 3 hours or so. Blankets, pillows, and several movie/entertainment were provided."
Nadelen: "I would prefer the the main cabin lights be kept off longer."
Voordelen: "Staff very friendly"
Nadelen: "Bathroom cleanliness"
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Nadelen: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Voordelen: "The staff assistance Kosher food was great"
Nadelen: "Overhead baggage compartment was taken over by cups and stuff"
Voordelen: "That I finally had an on time flight with Ethiopian airlines, having suffered through an absolutely miserable outbound flight"
Nadelen: "On connecting from Bangkok to Nairobi passengers are funneled into a security waiting area with no water, coffee, duty free shopping- absolutely nothing but dirty toilets- for a 2+ hour layover. Bole airport is surely one of the most disfunctional airports on the planet."
Voordelen: "Spacious, good entertainment system"
Nadelen: "Transit at Bole International is awful. No gates for aircraft to dock which seems to be a common problem these days, slowing down the boarding and alighting processes."
Voordelen: "the air craft was very good and the comfort is good no complain..."
Nadelen: "i did'n't like some of the cabin crew the way they are ....and am very disappointed from kinshasa to my check in i did ask a lady about my bag, she told me i will get my bag to cape straight, and i did ask her two times about the bag, she keep saying the same thing i will get my bag to cape town, so until now i haven't find my bag yet, the number they gave me from the airport no body pic up the phone, so i don't know what i can i do to get my bag......if you can hep me in this mater please contact me on my email or on my cell number 0027 78 470 6195. thank you your best regards."
Voordelen: "The cabin crew did a good job of managing all sorts of issues, and they had a lot to deal with. People switching seats, refusing to get up from wrong seats, oversized carry on, personal hygiene. The crew did their job professionally and with a smile. Made big impression. I did have a much different and better experience going from ADD to BKK"
Nadelen: "The food, comfort and entertainment on this plane was below OK. The monitors were unresponsive to touch, antiquated ear phone/ plug system and the seats were nasty, covered in a cloth material and disgusting! On some seats you can see stains that will not come out. Ever. The food was....airline food."