Vind goedkope vluchten naar Cozumel

Voordelen: "Service was excellent"
Nadelen: "Food was served cold. They came back later and offered it hot, but it was way later."

Voordelen: "Only good thing was that British Air didn’t crash us"
Nadelen: "British Air overbooked the flight; I checked in on time but there were no seat assignments left. I went to the gate anyway to try; the gate attendant kept me waiting for a seat so long that the gate closed. He was not nice. His colleague booked me on a different flight to LCY airport (instead of Heathrow). But that different flight got diverted to Manchester. So the fast that BA overbooked cost me an extra 6 hours and $140 to buy a train & tube ticket to get back to Heathrow. The fact that there was not a single smile among the staff, and I had to argue to even get on the second flight, is inexcusable."

Voordelen: "Nice crew, short flight, comfortable seats."
Nadelen: "Only a small carry-on allowed and one SMALL purse. Also, there is a charge for beverages unless you are in first class."

Voordelen: "Good"

Voordelen: "The flight attendants and crew were great"
Nadelen: "NA"

Voordelen: "Great flight and services"
Nadelen: "It was all good"

Voordelen: "The efficiency of the boardign"
Nadelen: "The fact I could not even get a glass of water without a credit card."

Voordelen: "Crew members were all very nice.the flight was on time."
Nadelen: "The breakfast served before landing was no good,"

Voordelen: "We liked that our Renfe train from downtown Madrid took us straight to Terminal 4, same as British Airways. Service counter personnel were helpful and suggested checking in our carryon luggage for no charge. Plane was on time and comfortable for the trip to London."

Nadelen: "The food choices were not appealing at all, and there wasn’t very much food either. Also, seats were narrow and uncomfortable. The seats seemed much better on the flight from London to Madrid."

Voordelen: "I liked that they were able to locate my missing bag and deliver it to my door"
Nadelen: "The missing bag update site does not work. Says unable to proceed.0"

Voordelen: "Scum bags wanted >$5k to change flights, daylight robbery"

Voordelen: "I did not use the entertainment. The crew was refreshingly professonial, helpful, and cheerful [in a British way]."
Nadelen: "I'm tall and the budget seat was 'tight'. But it was to be expecdted."

Voordelen: "Very pleasant crew"

Voordelen: "politeness"
Nadelen: "cold"

Nadelen: "We were loaded onto a shuttle bus and then stood there (some sat, I could only stand...) for 10+ minutes until the last passenger arrived. Not sure what the airline could do differently there unless it's run a "late person shuttle," and from other passengers' remarks, this was unusual for this transfer."

Voordelen: "I require a wheelchair for getting around the airport. When I first checked in at LHR, they claimed to have no record of my wheelchair request and my seat change, despite my very clear notations of who and when these were made. They did have a record of my paying for one suitcase. The agent at LHR promised to make these corrections so I would not have the same problem when returning to London. Furthermore, to turn this into a humiliating situation, at the gate I was informed that the jetway was broken and they would have to find some other way to get me onboard the plane. I cannot believe that British Airways has no contingency plan for a situation like mine. After many discussions between BA reps and ground crewmen they decided to bring me down in a lift at Gate 34, though my plane was at Gate 32. I was then loaded onto the freight platform of one of those food delivery trucks and driven over to my plane. The truck backed into place and again I hoisted up to the plane. However the plane door was locked and we had to bang on it for them to finally open it. To my great embarrassment I helped down the aisle to my assigned seat, looking back at the curious looks and glares from all those passengers who had no explanation for the delay and humiliating scene. Officially the flight was listed at 28 minutes late, when in reality it was 40 minutes till we taxied away from the gate My return flight from Brussels was little better because the changes that were supposed to have been entered at LHR never were and so I had to go through this whole routine again costing me over one hour in delays. Fortunately I was able to board the flight through the jetway and did not have to be hoisted up again, and delivered like freight. How would you rate these flights. I had problems with every single British Airways flight!!"

Voordelen: "Extended information from the captain was very nice"

Voordelen: "Got food poisoning from flight or Italian restaurant at terminal 3"

Nadelen: "No snacks or drinks (not even water) was provided free of charge. Everything was for purchase...really!?"

Voordelen: "the plane was clean"
Nadelen: "3 hour delay, no communication with customers regarding delay or connection. Once we finally arrived st Heathrow for the 2nd leg of our journey, we were put on a later connection, no apologies whatsoever from any of the employees. Overall we spent over 4 hours in the air. We were never served even a glass of water or a bag of pretzels. The seats were very tight with very little leg room, and I am only a 5'6" female."

Nadelen: "Boarding the plane. I do not know why the airlines load the people who are at the front of the plane first. Load the people on the back of the plane first. That way, when you call the next section, the people in the back are not blocking people as they enter. An alternative is to call people in sections based on where they sit in a row. If you have window seat, you should be called first. Why? Because so many passengers who have aisle seats have to get up to let people with middle or window seats get in. So, they hold traffic up as people are trying to get to their seats. After window seat passengers get called, then call middle seat passengers, and last, call aisle seat passengers."

Voordelen: "I was prepared with my smart phone and iPad and external batteries, turns out I needed none of those things! What a pleasant surprise for the in flight movies, music and tv to be perfect. I didn't even have to use my external battery on the flight because there is a perfect USB port in the screen in front of you. The food was as good as airplane good gets, the plane incredibly comfortable and staff was attentive. I don't love the long flights but this BA flight is now my go to anytime Im headed to Europe."

Voordelen: "Al parts of flight expertly handled by staff, especially cabin people. Thanks for a great flight, VA."

Nadelen: "Weinig te eten weinig te drinken voor zo'n lange vlucht. Geen geluid op entertainment"

Nadelen: "The seats on this British Airways flight were so tight and pitched forward that my knees were jammed into the seat in front of me and I felt as if I was being launched forward the entire flight. Not comfortable or safe."

Voordelen: "I wish the menu can be more kid friendly. I enjoy the food no my kiddos"

Nadelen: "ridiculous method of boarding we were traveling full pay first class and we boarded in the massive cattle prod method of everyman for himself ...no preference for any of the different categories of "clients""

Voordelen: "Missed the BA flight, ended up flying on UA"

Voordelen: "great selection of in flight entertainment."
Nadelen: "At JFK there was a long wait for the luggage, which ended up not being delivered to the carousel, after we had waited for almost 2 hours. Granted, there was some snow and some technical issue since the fire alarm system was flashing the whole time, but still, there were only two announcements made during that time, and the second one to let us know that we'd have to arrange for delivery of our luggage on the website. By that time, it was past 11;30pm and everyone was dead tired, when the flight had been supposed to land at 7:25pm. I think the blame is to be laid on the JFK installations. Everywhere I travel in Europe, airports are in brand new condition, and not only departure areas like in the US. No wonder baggage delivery was a mess after just a little snow/"

Voordelen: "Boarding went smoothly."
Nadelen: "the seats are horrible! I expected more comfort on an airbus. there was less room on the international flight than on domestic flights on other carriers!"

Voordelen: "Nothing"
Nadelen: "Missed the flight and the next flight was to expense had to take a train to my destination and pay $400 extra dollars. Was at airport and checked in 2 hours early sitting at what seemed to be the only London flight going out. Our flight was not listed on the computer monitors and we checked it several times. Our names were not announced over loud speaker and no one helped us to rebook."

Voordelen: "Great staff making the best of the economy class conditions"
Nadelen: "I guess it's nice that seats recline and give a few extra inches, but the rows are way too close, so when seats are reclined, nobody's getting out, nobody's getting up to stretch, and nobody's using the tray table."

Voordelen: "Nice new airplane with good seat design and quiet and confortable in flight. AA crew was nice and entertainment was OK."
Nadelen: "Chaotic and ilogical boarding"

Voordelen: "Service was very good."
Nadelen: "No choice of main dish for lunch."

Voordelen: "Liked the space between seats , able to stretch and the food was quite good . The crew was very good too"

Voordelen: "Crew and food were great as always between LHR and CDG."
Nadelen: "No leg room in business class. Normal LHR air traffic control delays."

Nadelen: "Even though we had assigned seats we did not get them. Flight was late to depart and really close to lose our connection flight, which for a flight that is less than 1hr you are hoping that should never happen."

Nadelen: "flight out of brussels was cancelled due to bombing of airport which was understandable. But instead of re-booking me on the morning flight out of Amsterdam BA made me wait until 5pm to fly out. Luckily I got standby on an earlier flight but it was a headache ."

Nadelen: "This flight was meant to fly out of Brussels, literally twenty-four hours after the attacks on Brussels Airport. As soon as I saw what had happened, I called British Airways at 9am to attempt to move my flight to a different airport, as my connection back to LAX was out of Heathrow. Fortunately, I was in Ghent, not Brussels. So I spent two hours (at 20 cents a minute) trying to get someone to re-route my flight. It was very difficult to even get a call through, as you can imagine. This is pretty much verbatim of my frustrating exchange: BA: We aren't showing the airport as closed tomorrow, so we can't help you. Me: The International departure lounge is rubble - I don't think my flight will happen. BA: You should still plan on it. Me: I'm in Ghent. What you're suggesting is, that I get myself somehow to a city on lockdown, with no train service, no Eurostar, no metro or bus service. Plus it is clearly unsafe - another bomb went off on the metro. You're telling me that I need to go there? BA: Yes. Me: As one human to another, you are seriously suggesting that I go someplace unsafe because you won't reroute me. BA: Yes. At 6pm, they went ahead and let me know the flight was cancelled. The airport was closed for three days in the end. There is very little chance that I would have made my London connection if I'd waited for them to do their job. Needless to say, I'm never flying with these people again. I got myself to Heathrow via taxi/ferry/train. I ate the cost of the flight. I won't even go into how we were locked on our incoming flight for 45 minutes because they couldn't figure out how to open the doors."

Nadelen: "Weer door security checkpoint te moeten en dat de vertrek aan de andere kant van het vliegceld was."

Voordelen: "Goed entertainment aan boord"

Voordelen: "Zelf checkin is wel ideal"

Voordelen: "Small aircraft and personalized service."
Nadelen: "Food is basic"

Voordelen: "Because of weather I missed my connection to NYC. I was booked in another flight immediately and they gave me a 10 pound voucher to buy something to eat."

Voordelen: "The flight attendants were very nice!"
Nadelen: "The passengers in front of us were not told to put their seats up during dinner or lunch time. I think, the flight attendant should make that passenger aware. It's very uncomfortable to eat. We were left without service/water between meals. If you are not seated by the aisle, it is not easy to walk to the back and ask for drinks. I flew with other airlines and they have their flight attendants go around quite often offering water."

Voordelen: "Seemed like the flight attendants were upset to be at work on New Year's Eve. They didn't want to help people place their stuff on the over head bins and just watched as people struggled to find space. They also went down the ailse to give food out and were in a rush to do so. The meal options where meat balls and pasta and the meatball option was not good. Then later they served a dessert which was ice cream but didn't let you ask for the flavor. They just gave you whatever came out. They then handed out a flat bread pizza and where in a rush that they didn't give pizza to 3 people."

Nadelen: "Upon boarding the plane, the passengers on this "non-stop" flight were informed by crew members that because the plane was so small and old, a fuel stop in buffalo would be needed before reaching our destination in Philadelphia. Much conflicting information was again passed by the crew on how much time would be needed at this extra stop. We all were beyond angry and frustrated. Many passengers were then scared because some thought the plane was unsafe. Then the head of the crew began getting angry and pointedly asked a women who was afraid "do you want off this plane then?", in a very sarcastic tone. We paid for a non-stop flight. The crew said that this happens with this flight all the time and has been going on for 10 years. Why in the world is this plane stills being used on trans-Atlantic flights?! This is unacceptable on all levels. The captain said that 80% of the passengers had connecting flights. Schedules were ruined. All passengers should receive some sort of refund."

Voordelen: "Short flight. Nothing too eventful. Didn't eat nor drink anything on the flight due to short length."
Nadelen: "My luggage never showed up in Paris."

Voordelen: "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Nadelen: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"

Nadelen: "The flight was with some delay."

Voordelen: "Friendly staff"
Nadelen: "One of my checked bags never arrived. It has been a week and I still don't have my bag."

Voordelen: "I travel for pleasure a lot and this was my first time flying TAP Portugal. I flew from LIS to MAD and the crew were overall more friendly and smiling than on US domestic flights. The plane was clean and bright. I did not notice if the seats recline. I will be using them for short flights throughout Europe when I return for visit."
Nadelen: "Flight was so short they rushed us eating the cookie and only water was served that I could tell. Also, TAP has their own boarding check-in wing of Lisbon airport. It was not clearly marked and Eropean arrows pointing up could mean to continue forward, as well as go to upper floors."

Voordelen: "everything was fine. nothing specifically wrong or bad."
Nadelen: "had the same food the third time this week. they could do more"

Voordelen: "Seat"
Nadelen: "No film"

Nadelen: "Flight was delayed"

Voordelen: "The airplane crew was very professional. The entertainment was very good."
Nadelen: "Space and mobility was very limited."

Voordelen: "Nothing. Their mistakes caused an awful experience. And a 24 hour trip from the east coast to Italy is ridiculous."
Nadelen: "I was livid by their unapologetic nature, their disorganization, their delays, the fact that every customer service agent said something different, the fact we had to pay for bags twice as a result of their delays. We should t have to do extra work to get reimbursed after the fact. They should not charge us right the. and there. It’s stealing. They cost us money and we didn’t get what we paid for."

Voordelen: "Modern airplane"
Nadelen: "1h late. Non reclining seats."

Nadelen: "No air conditioning. Lots of apps didn’t work on the entertainment device."

Voordelen: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Nadelen: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."

Voordelen: "Great experience"
Nadelen: "Crew was helpful. Flights were on time and overall experience was very good."

Nadelen: "The space/seat size was very limited"

Voordelen: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Nadelen: "Can't think of anything."

Voordelen: "I have traveled with Air Portugal numerous time. Here is a little country very proud of having its own airline company and they do great. The value is great."

Nadelen: "We missed our connection Lisbon to Venice because our plane out of Boston was delayed. We flew TAP Lisbon to Rome and then Alitalia to Venice. Our fight to Rome was delayed. We were never told the plane was delayed or how long we should expect to wait. We just stood at the gate waiting to board and time ticked further and further past the boarding time listed on our tickets."

Voordelen: "Disorganised boarding and staff not efficient Plane was not cleaned until passengers arrived at plane and waited in buses while they finished cleaning, waited standing approximately 30 minutes at plane on bus"

Nadelen: "They were lying about a supposed compensation for denied boarding which was supposed to be handed out in Lisbon. I didn't expect this behavior from grown up people, and such a company in Europe. TAP should be excluded from star alliance."

Voordelen: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
Nadelen: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."

Voordelen: "Great comfy seats, checking was a breeze and the staff were friendly"
Nadelen: "No entertainment and I thought there should have been a little more food. What they did provide was good just a little shy on the quantity. INternational flight with no free bags."

Voordelen: "Check-in and baggage drop was fast. Food was good. Cabin crew did their job. Economy plus seats are comfortable and leg room was ok (I'm 1,84m tall). So, smooth and easy flight."
Nadelen: "We arrived with 20 Minutes delay...and it was just the first shuttle of the day... could have been better"

Voordelen: "In the air excellent"
Nadelen: "On the ground, poor communication"

Voordelen: "The flight was very quick but pre boarding process was too long.There was no beverage service on the flight."

Nadelen: "1. Food. I think that sandwich and juice are not enough for 3 hours flight that costs 130 euros. 2. Departure time. The flight was delayed for more than 1 hours. When we arrived at Schiphol it was night already and trains to towns around were super rare. So we came in home at 3 a.m. instead of the planned 1 a.m."

Voordelen: "Crew"
Nadelen: "Seats, food, no internet, no wifi no USB outlet Besically it's old time flight"

Voordelen: "Timeliness of check-in and the flight."
Nadelen: "N/A"

Voordelen: "Entertainment! Loved having such a wide selection of things to watch on the screen at my seat. Such a nice luxury to be able to watch a movie, a show, check the status of the flight/plane/distance/time/map, and more."
Nadelen: "The food wasn't that appetizing. It actually gave me upset stomach for the rest of the flight. I was in the bathroom 3x during the flight and I usually don't use the restroom more than once during any given flight. I didn't like that when asking for a drink of water, they only give a half full cup of room-temperature water. On an 8 hour flight, I get dehydrated and could drink 2 water bottles alone. I don't like to be a nuisance to the attendants so I only asked for water twice. I just wish they would provide small personal bottles per customer. I also have never flown on TAP before so I wasn't aware of anything like how to call an attendant using the touch-screen or even that watching movies was free. It should be said over the intercom at the beginning of the flight."

Voordelen: "Ease of boarding"
Nadelen: "Wait at baggage claim was too long"

Nadelen: "Having to wait 3 hours in Lisbon airport after airline failed to hold our ny flight leg. Needed to stay overnight and be rebooked. Customer service lines in Lisbon worst I have seen in over 30 years of flying"

Voordelen: "I was lucky enough to be awarded an upgrade to Business Class on this flight... Relieving the tension of overbooking in economy..I guess my lucky day.."

Nadelen: "I had a 17 hour overnight layover in Lisbon and I am a gold member of star alliance yet the TAP customer service desk in Lisbon told me they can not give me a hotel voucher for the night! Seems wrong."

Nadelen: "TAP is the worst. I"d rather walk than book a flight with them."

Voordelen: "Low cost"
Nadelen: "Kept switching gates"

Voordelen: "Left on time. Served food and drinks. Friendly staff."
Nadelen: "Served food and drinks. Orange "juice" tasted awlful. Bland sandwich. Seats did not recline."

Voordelen: "Excellent crew and pilot."
Nadelen: "No entertainment."

Nadelen: "Seats were uncomfortable"

Voordelen: "Comfortable plane, pleasent stewardesses, good tv's/entertainment options."
Nadelen: "We flew out of Rome. Management at Rome airport told us their emplyee(s) were drunk! Unsafe flight! NEVER USE THIS AIRLINE- YOURE PUTTING YOUR LIFE AT RISK!"

Nadelen: "Oph, I wish I had better things to say about this airline! The person who signed us in for our first flight did so as a "no show" (we didn't know this at the time). That flight was delayed (they didn't have enough room in the plane for luggage and were scrambling to put things below). Once we arrived in at our second location, we sprinted through the airport but arrived at our gate with 10 minutes to spare only to be told that the entire flight was full and that we were not able to board. We asked- how this was possible? We are here on time, we have booked our tickets months ahead of time, and there is no one else here at the gate... it made absolutely no sense. All the staff people did was shrug their shoulders and said that they couldn't help us and that we had to go to the transfer station. My friend and I were upset- by missing our flight we were losing our last night in Barcelona, seeing our friends, etc. before heading back to the United States. Once we got to the transfer station, we were even more confused and upset however, because the staff person there told us that in fact our seats were available and that there was no reason why were not allowed on the flight. However, she shrugged her shoulders and told her that there was nothing that she could do. She offered us a $10 meal card, booked us for the next flight 3 hours later (which put us in Barcelona late at night, way too late to see the city or our friends), and offered us absolutely no help in getting a refund. We asked to see the supervisor and after waiting another half an hour he came out and told us the story about how the staff person in Marrakesh put us as "no shows." This was a complete system failure, however he offered us no refund, no support, beyond telling us to go on the website and filling out a form. Once we got internet, we tried to get to the form- link broken. We called the help line, and after waiting another 20 minutes, we got connected to a woman who said that she couldn't help us- we had to go to the transfer service desk and fill out a paper form there or the electronic contact form. It seemed that every person had been well trained in how to pass clients from one system to another, to see if we would get too tired to file our complaints. No one has taken responsibility for this abysmal failure of the system, no one has apologized, and no one has offered any reimbursement beyond a meal ticket. I highly recommended that people pay an extra $20 for an airline where people are properly trained in how to use their computer systems, where they won't lie to your face, and where they may have a system where complaints and be properly filed and responded to. I have no idea how TAP Portugal is still in business."

Voordelen: "Flight Time was short and arrival and departure times excellent."
Nadelen: "Could have had more recent movies and more variety"

Voordelen: "Servicio al cliente en el aeropuerto d Lisboa muy regular casi malo las señoritas d mal genio"

Nadelen: "Due to a strike in security at the Lisbon airport our fight was delayed 3+ hours. We were boarded on the plane and sat there for over three hours without any information from pilots or crew on why we were so delayed or when we would be taking off."

Voordelen: "The crew was always smiling and friendly. The food was better than it usually is, and I was frequently offered something to drink."
Nadelen: "I didn't receive a headset for my first flight, though I did on the return. Also, I couldn't turn the monitor off, which made it impossible to sleep."

Voordelen: "The very long boarding line moved swiftly."
Nadelen: "The boarding was late. We spent about a half hour waiting to take off. I don't know how much of this was the airline or the airporr."

Voordelen: "The crew was very friendly and accommodating to all requests. The in flight entertainment is great with new movies, shows, music, and etc available. Definitely will keep you entertained and distracted for the entirely of the flight."

Nadelen: "All was good"

Voordelen: "Some of the crew members were kind and helpful."
Nadelen: "My TAP Portugal flight on June 13th from Boston to Lisbon and then to Madrid was cancelled after having the passengers deplane twice. I was sent to a hotel (due to mechanical problems on the pane). The hotel was 25 minutes away (this is driving at 4:30 in the morning). It took an hour to return to the airport 5 hours later (at 11 am.). My flights returning to Boston were delayed the first for an hour, the second for an hour and a half. TAP Portugal clearly has significant organizational issues to resolve. I will never fly TAP Portugal again, and I will suggest to all my family and friends to do the same. My flight was not cheap ( a fact that I willingly accepted) but to have such an awful experience is unacceptable."

Voordelen: "The food"
Nadelen: "The long flight to Portugal from Boston TV was broken. Flight attendants said "Poor you". It was very rude that they did not offer any other services, for example a magazine or book."

Nadelen: "Could n't do a computer preboard. Seem like there is always a last minute gate change. Had to go to the airport to sort 'tickets not valid' message on TAP's app."

Voordelen: "Flight was great. No problem."
Nadelen: "Crew was very young and silly but friendly."

Voordelen: "Two meals and some in-flight entertainment. Not too bad. You can order a special meal (such as vegetarian) by calling the service center, and it's served first."
Nadelen: "Red-eye flight, econ seat uncomfortable for sleeping. Fewer entertainment options than other airlines"

Nadelen: "bagageafhandelijk verschrijkkelijk. Koffers kwijt en volgens de balie gebeurt dat om de haverklap in mallorca"

Voordelen: "Everything was perfectly reliable."

Nadelen: "Retard 1h40!!!!!"

Voordelen: "Confort Équipage au top"
Nadelen: "Absence de divertissement Repas ou boisson payante Embarquement en retard"

Voordelen: "Équipage sympa"
Nadelen: "La nourriture Système de divertissement qui ne Marche pas Confort pas top Embarquement en retard"

Nadelen: "The delay"

Nadelen: "Ran out of toilet paper"

Voordelen: "Friendly staff. Good proportion of quality-price for the airfare."
Nadelen: "In BCN airport, too few counter clerks to deal with a long line of passengers boarding for multiple flights."

Voordelen: "Flight left and arrived on time and seats were comfortable for airline seats."

Voordelen: "Great price to value ratio, attentive crew, good food. Wifi available."
Nadelen: "Older panes with no phone jack charging options. What's the use of Wifi if your battery runs low or dies. They have charging ports in Business Class. I don't remember the last time I was on a plane with at least phone charging ports."

Voordelen: "nothing"
Nadelen: "1.5 hrs delay in arrival. there were 9 people at the departure gate. The plane was at the gate two hours before departure; but the flight is delayed due to 'late arrival' of the equipment??? Air bus 330, circa 1970. toilets were worn out; tv screens were flickering (can't even see what's on the screen on the walls), wifi cutting in and out, meal was poor; main dish, bread and desert, that's it. In Madrid, after the flight from Zurich landing in terminal E, it was a 45 min walk to terminal A, international terminal. No bus, no assistance, no one to ask how to get there if one is in a hurry. no info desks to be found anywhere. I can't even imagine for a disabled person. THe airport crew with a cart would not give a ride to an old lady with cain. Wow. It is the worst airport anywhere I have flown out of. The check in process was less than good or efficient. I would not fly this airline nor connect through Madrid."

Voordelen: "Crew was pleasant"
Nadelen: "everything is for sale, i guess. No offering of beverages, not even a cracker. Not even for sale. No announcement for what is available. Again, indifferent to the customers."

Voordelen: "Equipment and crew on both Paris to Madrid and Madrid to Miami were good. 787 aircraft is good. On time and as pleasant as economy air travel today can be."
Nadelen: "Distance between landing gate in Madrid and departure gate too long. (Sign says 31 minutes walking time!) Also very long distance between landing gate and luggage claim in Miami - I don't know what passengers who can't walk well do. Food bad even for airline standards and Air Europa may have worst coffee of any airline - I can't imagine worse."

Nadelen: "No vegetarian options at all"

Voordelen: "I had heard some bad things typically associated with low-cost carriers, but that might only be on their shorter domestic/EU flights. In the bigger plane for the transatlantic flight, there was good service, two meals and drinks for free, and a decent in-flight entertainment system."

Nadelen: "2h delay and missing connecting flight then another 1 h delay on the new flight that I waited 3 h in Madrid"

Nadelen: "No teníannTV!!"

Voordelen: "The flight was very affordable and AE offered direct flights both ways (from Miami/Madrid & Madrid/NY)"
Nadelen: "The food wasn't great. And the flight attendance could've been more outgoing and friendly."

Voordelen: "The crew was great!"
Nadelen: "Meals not very healthy. Hardly and fruit or vegetables."

Voordelen: "The entertainment on board was very good and the flight leaves on time."
Nadelen: "The boarding process was a mess. The counter and the inflight personal was very unhelpful, even rought. I didn't like AirEuropa experience"

Voordelen: "Grand écran individuel, avion moderne dreamliner, prise usb, WiFi, à l'heure et globalement bien organisé"
Nadelen: "Pas de possibilité de s'enregistrer en ligne sur ce vol"

Nadelen: "Flight was over 1,2 hours late leaving MAD, causing me to miss my Cancun connection and costing me over $300.00 in hotel bills and re-booking fees. This alone trumps any positive aspects of the flight."

Nadelen: "Do not offer connections with less than two hours, Madrid Airport is busy and complicated....there is no room for mistakes or little delays when layover is less than two hours."

Voordelen: "Pretty standard experience on this flight for what you pay."
Nadelen: "Delayed. No transparency. Not a single detail with the passengers despite waiting for 2 hours at the airport."

Nadelen: "Lengthy boarding process."

Voordelen: "Smooth process and quick check in."

Voordelen: "Staff was nice"
Nadelen: "flight was almost 2 hours delayed and no one explained anything"

Voordelen: "Price was Ok, but not great for a 30 minute flight"
Nadelen: "Both flights were at lest an hour or more late. Some disorder in boarding. Screaming kids... and parents who did not discipline them."

Voordelen: "Rien."
Nadelen: "Perdre une journée de vacances, plus 120 euros de frais supplémentaires. Les sièges sont beaucoup trop serrés. La nourriture est mauvaise et sans goût (industrielle!). Aucun divertissement (pas d'écran personnalisé comme le font d'autres compagnies comme la TAM et Ibéria)."

Voordelen: "Rien."
Nadelen: "Mêmes commentaires qu'auparavant."

Nadelen: "They are always late, they charge for everything..."

Voordelen: "The airplane was neat and the crew nice also, I don't have complains about that."
Nadelen: "Too little space between seats, always has the person behind putting their knees in my back! Also the food is not that great, and had to pay even for the earphones!"

Voordelen: "787 was nice. Individual Tv with movies was nice"
Nadelen: "Plane left 2 hours late and the information why was sporadic. Food below average"

Voordelen: "Just boring, nothing stands out. Just plain get on & get off."
Nadelen: "Nothing"

Voordelen: "Food is OK, staff is OK The service was good. Excellent and always smiling crew."
Nadelen: "One TV for each 20 people with bad resolution. Only one movie presented with communication problems started 3 times and never gone to the end. Very long, long long and boring flight... NO MORE OPTIONS FOR ENTERTAINMENT. Only one cabin bag!!! If you have another one you will be charged for an Extra 60 Euros."

Voordelen: "Nothing good to say about Air Europa"
Nadelen: "They canceled our flight and made us stay in JFK for 30 hours. Promised a plane out at 3pm the next day which never happened. Flew at 10:30pm and missed a full day of our honeymoon. No compensation or apologies. The flight was terrible very cramped seats, no entertainment, and horrible food. I suggest to never ever fly with this airline."

Voordelen: "New plane in very nice condition. It was clean and the entertainment was good."

Voordelen: "It was a regular airplane."
Nadelen: "I didn't like how there was no space for such a long flight. I also didn't like how long it took to receive my bag in Madrid (almost 45mins)"

Voordelen: "Their new Dreamliner plate 787 is magnificent. Food and entertainment are awesome."
Nadelen: "We had a delay inside the plane in Madrid airport of 4 hours and they didn't serve any food or water and NO air conditioning. Waiting inside the plane was terrible. They said they had a malfunction of the brake system which is hard to believe on a brand new plane."

Voordelen: "Very modern fleet, good food for an excellent price."
Nadelen: "We were late."

Nadelen: "Not enough legroom! Flight attendants did not seem interested"

Voordelen: "THE CREW WAS VERY SYMPATHETIC AND HELPFUL"
Nadelen: "THE KOSHER FOOD WAS REALLY BAD: MAY BE AIR EUROPA OR LOT COULD FIND A BETTER PLACE TO BUY THE KOSHER FOOD."

Voordelen: "Safe flight"
Nadelen: "Both flights were delayed (CUN/MAD and MAD/CUN), the space between seats are ridiculously small, entertainment almost absent (and they have the courage to charge 3 EUR per headphones), and the food was mediocre. In my opinion, the price difference is not enough to cover the bad services / products. (some times they are even more expensive than other airlines with much more service quality). If possible, I'm not willing to flight with them again..."

Voordelen: "Nothing, it was a mediocre flight."
Nadelen: "It was -4 degrees Celsius and we had to board the flight out on the tarmac (a bus had sent us from our gate). It kind of sucked because there was an inevitable mass of people on the stairway."

Voordelen: "In general everything was fine. It was a short flight so there was no time for food or entertainment . The rest of the service was what you would expect."
Nadelen: "There was nothing in particular that I did not like . The crew were helpful and friendly"

Nadelen: "All tve plane was excellent"

Voordelen: "The boarding was good, in time and quicly"
Nadelen: "The entertaiment didn´t run and the sit wasn´t confortable"

Voordelen: "on time arrival"
Nadelen: "food selection limited"

Voordelen: "Easy boarding, nice crew and easy flight."
Nadelen: "No difference in business class seats. Also baggage claim was slow"

Voordelen: "The price, the schedule, the convenience of the airports they use. Online Checkin is a breeze, and they seem to be very good at making sure that luggage arrives with passengers. Because we arrived at the airport VERY early (2:30 AM) for a 3:40 PM flight (Eurail scheduling vagaries required this), we checked our bags at 6AM (the earliest possible time) and worried that they had WAY too much time to screw it up, but they didn't, and even if they had, we were going home! Thy did provide a bottle of water for each seat, which was nice. After a late start, we made up some time and landed only a few minutes late."
Nadelen: "I know it's not entirely the airlines fault, but the boarding process for this flight was byzantine. first, the gate was in the 'basement' of the terminal and you had to show your boarding pass to get into the gate area and then you couldn't leave - and the bathroom was outside the gate area. Then we waited for 25 minutes in line to get on the bus to take us to our aircraft after the 'last call' for boarding announcement was made. When they finally put us on the bus, it was another 10 minutes standing still, packed in like sardines, until the bus actually moved anywhere. I have NO idea where the plane was, but we drove and drove, and drove around the airfield until we finally pulled up at our plane. They had two boarding ramps up, one in the front and one in the back, and just told us that low row number should board from the front and high numbers from the rear, but they didn't tell us what the demarcation was. With seats in row 31, it turned out we were over the wing, pretty much dead center, so it didn't matter. It would have been nice to have a frame of reference though. Aside from that, the food was EH!, the service courteous and efficient, but not friendly, the seats cramped, the no-extra-cost entertainment insipid (except for the audio portion - they provided a huge assortment of tracks by a wide variety of artists in many genres). With my (brought with me) earbuds, I gave up on any video except the flight map and just listened to classical recordings to drown out the screaming babies in the next row and provide a pleasant background for snoozing."

Voordelen: "Crew was nice, food was fine, got to watch a couple recently released movies, which was free for me."
Nadelen: "Flight was delayed 4 hours. I was initially put on stand-by even though I bought ticket 2 months ago. I don't travel much but apparently you check in online 24h prior. Never had to do this before."

Voordelen: "We arrived safely."
Nadelen: "This cheap airline packs in the passengers like sardines, then randomly charges them for the weight of their carryon luggage; the staff are rude; the boarding process was completely bungled; and for any good food or entertainment the passengers are again charged extra. I am never flying with Condor again!"

Voordelen: "Knowing they were going to miss my connection, they accepted the booking anyway, out of pure greed and complete disregard for my wellbeing. When I missed my connection in FRA they rebooked me on FRA-YVR-YYZ. That’s a day in a hotel then flying half way around the world to save them a buck. Terrible airline and I’ll never fly them again."

Nadelen: "Les films sont payants pour les clients économie. Ayant été rebookée sur ce vol depuis une compagnie aérienne où j'aurais dû avoir accès à du divertissement gratuit, je trouve ça moyen. Idem pour les boissons alcoolisées. Les hôtesses n'étaient pas du tout attentives ni avenantes. Je leur ai demandé s'il était possible de changer de siège après avoir dû laisser mon couloir à une personne avec des problèmes de mobilité. Elles m'ont d'abord dit qu'il n'y avait pas d'autres sièges disponibles en couloir. Le commandant annonce que l'embarquement est complet. Je redemande à une hôtesse car je vois plusieurs sièges de libres. Elle me dit "Je ne sais pas tant que l'embarquement n'est pas fini". Sans même ajouter "Je vais vérifier, je vous dis dans 2 minutes". Elles étaient limite désagréables. Mauvais service."

Voordelen: "Correct pour un vol low cost."
Nadelen: "Confort des sièges approximatif"

Nadelen: "There were only two movies for free. You have to pay for all others."

Voordelen: "Smooth flight and I always appreciate the flight tracker!"
Nadelen: "Either El Al Airlines or Condor lost my bag:-( The boarding process was really weird and slow. It would have been nice to have identified the gate earlier."

Nadelen: "Frankfurt was a mess. The gate wasn't announced till shortly before boarding. The gate had it's own security line which was inefficient. Plane ended up leaving an hour late because >100 people were still stuck in security. No vegetarian options for food."

Voordelen: "I found the flight, plane and crew to be very well planned and presented. Food was much better than expected. Ok I expected pretzels... thanks for a good trip!"

Voordelen: "Just another average flight. Entertainment system worked. Friendly crew."
Nadelen: "There is no way to get comfortable in those seats when you are 1,90m 6ft3 Charge to watch movies. Some of them pretty racy especially if you have little kids close to you"

Voordelen: "On time, clean, nice crew. Able to sleep"
Nadelen: "Crammed seating space, hard seats. Music entertainment was good. Have to pay for movies"

Voordelen: "Crew attentive"
Nadelen: "Food, seats, crew reating station, toiletts"

Voordelen: "Flight attendants made the trip as comfortable as possible."
Nadelen: "Stood in line for two hours before even getting to the concourse. Then sat on the plane another 1.5 hours while luggage was removed for passengers who did not clear security. Leg room was terrible and I am not particularly tall. When passenger in front of me reclined her seat it knocked my Kindle out of my hand and about took out a knee."

Voordelen: "Was more comfortable then I expected. Some of the crew was really friendly, while some were not."
Nadelen: "One crew member filled the drinks about halfway out of our 100ml cups on a 11 hour flight and the plane was insanely dry on the flight. No idea why they'd skimp on water for passengers."

Voordelen: "Great crew."
Nadelen: "Vegan food wasn't actually vegan (yogurt is not vegan) and quality and taste were poor. Broken overhead compartment. Limited space to move about. More movies in economy (seriously ridiculous not to provide more entertainment to all classes on an overseas flight)."

Voordelen: "I don't speak English (my granddaughter is helping me with this survey), and the crew was more than helpful in helping me all the way from Frankfurt to MSP."
Nadelen: "There was nothing I didn't like."

Voordelen: "The crew were very attentive and between them and the great food the flight was bearable."
Nadelen: "Walked from the lounge to the gate when instructed only to spend an hour or more waiting for what seemed ever passenger being called to the desk for something. Boarded to find my selected seats had been given to a large family and that the seats themselves were absolutely terrible in design. they were narrow and had a console that interfered with comfort. the leg-rest could not be extended enough for even an average height person to use the fold down metal foot rest, which therefore was what my calves sat on. This all amounted to ten hours of pain. Condor is not likely to get our business again."

Nadelen: "The free movies/tv were not even worth watching. For a nine hour flight I'd expect a bit more of a selection"

Nadelen: "There was one older lady crew was very rude to almost I felt very prejudice. Not expecting to get a kind of service from an airline crew. Also disappointed you have to pay for your inflight entertainment on a longhaul flight. Will never fly this airline again."

Voordelen: "Crew was friendly."
Nadelen: "Seats were so crowded. I am only 5 9 1/2 feet tall, but my knees touched the seat in front of me! Also - why not provide more movies? Other international flights always provide more entertainment. Plus, one shouldn't have to pay to choose vegetarian food."

Nadelen: "Too cold in the plane."

Voordelen: "Being fed. Attentive flight attendants. In-flight entertainment. Phone chargers"

Nadelen: "Our first leg of the trip was canceled by CONDOR. We had to frantically get help from a general ticket counter for our flight from Rome to Frankfurt. It was an epic ending to a horrible flight experience. Because our flight to Rome was beyond awful, we asked for a free seat upgrade and were told that they are unable to do that. They have zero customer service and don't seem to care about the customers at all."

Voordelen: "The crew was very nice. Meals were provided. the tablet set up so that we could watch movies, TV, our location during the flight or listen to music. Flight was on time."
Nadelen: "No leg room. The person in front of me reclined their seat and there was barely room for a coffee cup on the table. My husband, who is not a particularly tall person had his knees against the seat in the front. Frankfurt is an odd airport. I lost track of all the lines that we stood in. Had to pay for more selection on movies and TV."

Voordelen: "Bottle of water in seat pocket for return flight"
Nadelen: "Paying to watch movies Flights delayed with no explanation given"

Voordelen: "I wrote my critique of the long flight under the short flight."

Voordelen: "The crew was very nice , they were reign to do lots of things especially with the children to keep them happy"
Nadelen: "Uncomfortable seats , We were traveling in business and the sear don't go all the way down so to slip alll the time , no kids food options ,my wife was eating ravioles and there was a piece of porcelain that was in the food She almost swallowed"

Voordelen: "Like that flight wasnt full. Had row to myself."
Nadelen: "Curfew in Frankfurt. Forced to spend the night as there are no flights going out in the airport after 11pm. Citizens of Frankfurt do not like airport noise. So just be aware of this when booking. Gate information isnt available or visible until 30 minutes before boarding. So if you're an early bird you are left wondering where to go or if you're in the right place. Boarding process is terrible. No announcement as to what section is boarding except for premium/first class. Free for all after that and rude gate staff. Like just open your mouth and tell us who is suppose to board so they'll be no confusion. If you are brown/black, please note security/police in Germany will do a "random" security check on you again at the gate. Just comply :-( As others mentioned the food is quite unsavory. Eat before you get on and bring plenty of snacks."

Voordelen: "One of the flight attendants treated me like a human."
Nadelen: "They over booked the flight and we were told we would have to miss our trip to Europe that we had planned for six months. They didn't communicate with us at all about what was happening until suddenly giving us two separated seats one minute before the cabin doors were shut. The flight attendants were disrespectful and demeaning to us, despite us having done nothing wrong. We ordered meals with dietary restrictions and those were ignored. In flight entertainment for the 10 hour flight was limited to two (old, terrible) movies and two TV shows. The seats were extremely uncomfortable and made it almost impossible to sleep. I will personally never fly Condor again and I would strongly suggest that you not either."

Voordelen: "Movies"
Nadelen: "Were placed on stand by without any notice. Were unable to board and sit together. Never given a reason as to why we were placed on standby. Tickets purchased 2 1/2 months in advance. Told to sit down and not be concerned. POOR, POOR CUSTOMER RELATIONS!!!"

Voordelen: "Roomy plane, well organized and hot meals."
Nadelen: "No wifi available. Weight limit on carry on bags."

Voordelen: "The size of the plane and food."

Nadelen: "Paying for a reserved seat after buying tickets on condor is ridiculous. Captain on both flights talked too much ... I don't need to know about the last weeks weather or how nice the arrival city is... you are just getting in the way if my movie"

Nadelen: "La nourriture Le confort Les divertissements 1 heure de retard à l'embarquement 1 heure de retard à l'arrivée à Francfort as usual. ... J'ai raté ma correspondance"

Nadelen: "I've never been on an Intl flight so crammed."

Nadelen: "It's been my 4th flight with Condor over a 3-month period and the movie/show selection which was not all that great to begin with, has remained exactly the same. Basically there is no entertainment available to me at this point (other than music which is pretty good). The boarding should have been better organized - the crowd was just standing by the exit for like a half an hour even though the boarding was announced."

Voordelen: "Good Flight ,Crew was nice, Flight on time"
Nadelen: "Food was not very good What I really did not Ike was that we got served soon after take off and then not again until 11/2 before we landed in Las Vegas and that Food was awful .The Movies are a Joke on such a long Flight come on Condor you can do better than that.Sorry Condor I took you before and that was the worst so far."

Voordelen: "Wonderful meals and quick service."

Voordelen: "Flight was delayed 12 hours and 30 minutes.. That delay was announced right from the beginning. Ridiculous. Where did they bring the replacement plane from? LA?"

Nadelen: "More comfort I had from Zagreb to Frankfurt then from Frankfurt to Seattle .If you want to watch any movie you have to pay 8 Euros. For vine and beer you pay 5 euros. Last year I had flight with Lufthansa and entertainment and vine ,even Whiskey was free."

Voordelen: "Plane was clean."
Nadelen: "Were not informed that their card readers don't read visa debit cards. So no movies or alcohol for 10 hours. Would have been nice to know beforehand. At the end of the trip, I was not carrying US cash nor was I in a country that used Euros."

Voordelen: "nothing"
Nadelen: "flight from Africa to Moscow was delayed 14 hours . They did not email or all to give notification of this . I spent 1.5 hours in a taxi and $50 going to the airport only to find it was cancelled adn then go back paying another $50. Turned out the pilot was sick, and they didnt have a single pilot as backup . I also paid $95 for my extra bag and they did not check it all the way through moscow, so when i arrived in frankfurt where my connection was, I had to pay another $75 to Aeroflot because of this error. On top of it all they lost my baggage. I didnt get it for another entire day. Never flying them again."

Voordelen: "The crew was above average. The food was good and mostly inluded in the ticket price."
Nadelen: "Legroom and overhead bin space was very limited. I felt very cramped. Very limited amount of complimentary entertainment, too."

Voordelen: "The crew was very friendly."
Nadelen: "I think it is outrageous to cut down on services on a long haul flight like this - no blankets or pillows, and having to pay extra for entertainment has Ryan-air- style quality and is not what I would expect on long haul flights with condor. I understand trying to incentivise booking premium economy, but there is definitely a higher level of quality and service with other airlines in economy class at competitive prices."

Voordelen: "Traveled over 10 hours between Los Angeles and Manchester. Overall, a great experience. Plenty of leg room, a good selection of movies, TV shows and music to pass the time and friendly staff made this a very pleasant trip,"
Nadelen: "Carry on baggage is also weighed at check-in. They clearly state a 6 Kg limit on their web site and this is adhered to. I had a 10 Kg carry on and had to check it in, so make sure you are aware of this when packing."

Voordelen: "The airplane itself was nice. Comfortable. Plane wasn't full so everyone had plenty of room."
Nadelen: "Food was terrible. People kept saying they were hungry. Entertainment was also terrible. Not much was available to watch and I've never had to pay for headphones until this flight. The crew was arguing amongst themselves the whole time. 2 blonde women,flight attendants, argued throughout the flight."

Voordelen: "First nonstop flight to Germany - I had 2 seats and could stretch, that was great."
Nadelen: "There's only 4 free movies to watch (2 of them for kids) - the rest was 8 euros per film! Ridiculous !! My carry on (the same bag I used for years) was too big for their standards and had to be checked. They did this for free but only the first flight. When I return, they said it would cost me ...?"

Voordelen: "Very nice staff!!"
Nadelen: "I'm vegetarian and I couldn't eat the meal because a lot of meat was served and there was no option to choose!!"

Voordelen: "It was very nice to be offered option to upgrade which I took and and enjoyed the comforts in business class. The crew were very friendly and attentive."
Nadelen: "Wish the Condor Air magazines and the air shopping catalogue were in English. They did offer other magazines in English."