Voordelen: "Crew service is good!"
Nadelen: "The seat is really cramp and tight!!"
Voordelen: "Very clean. Crew was very good. Food was for the most part fine."
Nadelen: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Nadelen: "the seats are not reclined, not comfortable at all"
Voordelen: "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
Nadelen: "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
Voordelen: "Excellent crew!"
Nadelen: "It could have been quieter."
Nadelen: "Retard. Aucune explication ni excuse"
Voordelen: "J'ai réservé et payé mon billet chez Ana : vol exploité par Swiss, dont la qualité est moindre. Impossible de réserver un siège à l'avance. Je ne volerai plus jamais avec Swiss !"
Nadelen: "Les repas étaient franchement mauvais. Brocolis à l'aller et au retour... pas de baguettes sur un vol en joint-venture avec ANA et plein de passagers japonais"
Voordelen: "Avion vétuste et service minimum, pas même un verre d'eau !"
Nadelen: "35 minutes de correspondance entre deux vols, aux deux points opposés de l'aéroport, c'est clairement trop peu,"
Voordelen: "Le repas principal, le choix de films, la route par le nord ( magnifiques paysages de banquise)"
Nadelen: "J'aurais aimé pouvoir prendre connaissance à l'avance des menus à choix. Là il fallait choisir au moment du service"
Voordelen: "Crew was amazing and very comfortable seat"
Nadelen: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Voordelen: "Food was good"
Nadelen: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Nadelen: "Old man next to me couldn’t keep his arm on his side."
Voordelen: "Service, entertainment , drinks, everything! Very good!"
Voordelen: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Nadelen: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
Voordelen: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Nadelen: "The movie selection is somewhat weak"
Voordelen: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Voordelen: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Nadelen: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
Voordelen: "Flight attendants were incredible!"
Voordelen: "The food and the very friendly and courteous flight attendants."
Voordelen: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Nadelen: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Voordelen: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Nadelen: "If the seat reclined a bit more, would be nice."
Nadelen: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
Voordelen: "Crew amazing and food very good."
Nadelen: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Voordelen: "Staff and crew and food!"
Nadelen: "We could not check in online. This was frustrating and we do not know why?"
Voordelen: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Nadelen: "Seats, food"
Voordelen: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Nadelen: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Nadelen: "Everything. The best I I"
Nadelen: "Nothing. It was perfect. Comfortable, cute stewards"
Voordelen: "Flight was ok"
Nadelen: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
Voordelen: "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
Nadelen: "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
Voordelen: "Customer service on ANA was as stellar as always."
Nadelen: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
Voordelen: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Nadelen: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Voordelen: "Ana est loin devant Air France"
Voordelen: "La compagnie est géniale! Rien à dire!"
Voordelen: "Attendants were friendly."
Nadelen: "Flight was late."
Nadelen: "Seats in economy were narrower than Eva Airlines"
Voordelen: "Crew onboard and in Brussels where very nice and efficient."
Nadelen: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Voordelen: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Nadelen: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
Voordelen: "Good communication, food and services"
Voordelen: "Crews' performance was good."
Nadelen: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Nadelen: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Voordelen: "Great service"
Nadelen: "Interior show signs of aging"
Voordelen: "Great airline!"
Nadelen: "some of the gates can be long walk"
Voordelen: "Food was good, the crew were kind, nothing less than one expected and nothing more either"
Nadelen: "Not much of a choice when it came to films"
Voordelen: "Friendly flight attendants, clean toilets"
Nadelen: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Voordelen: "Cabin crew was fine, nice smooth flight."
Nadelen: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
Voordelen: "Very awesome and polite crew. Exact reason why I chose ANA"
Voordelen: "Great flight"
Voordelen: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Voordelen: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."