La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
More room, it was cramped and a lot of crying children near me, I know that the fussy kids were not something you can control
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Liked the condition, comfort and cleanliness of the plane. Flight crew was very efficient and attentive. Food was very good, but they could have a slightly larger meal service. There was not enough food to eat.
Transit à Frankfort : horrible !
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
They canceled my flight yesterday from Columbus Ohio so why ur sending me this shit
Voordelen: "It was an uneventful flight. The entertainment system worked well and food was good."
Nadelen: "The lights kept coming on every few minutes making sleep nearly impossible."
Voordelen: "We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight."
Nadelen: "The snack sandwich was freezing cold..."
Nadelen: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Voordelen: "Great flight and food options."
Nadelen: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Voordelen: "Hydration station during the long flight. Leg room adequate."
Nadelen: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Voordelen: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nadelen: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Nadelen: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "Drinks and sandwich offered"
Nadelen: "Very very hot inside. Late departure and no organized on boarding process. Usually Lufthansa is outstanding!"
Voordelen: "Nice plane, free checked bag, and a snack,"
Nadelen: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Nadelen: "There was hardly any communication about the delay."
Voordelen: "Boarding was automated gates was easy."
Voordelen: "Crew was alright"
Nadelen: "Frankfurt Airport unfriendly and depressed as usual."
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
LOST ALL OUR 4 CHECKED SUIT CASES
Check in at Stockholm airport was very slow, please make some improvement.
More water delivery and less time between meals. Good food and staff
Voordelen: "The flights and food were good. no problems there."
Nadelen: "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."
Nadelen: "Seats weren't that comfortable."
Voordelen: "Food was good and entertainment system was full of plenty of options to help pass the time"
Nadelen: "Seat got hard and so little leg room."
Voordelen: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Nadelen: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."
Voordelen: "Everything!!! Excellent service"
Nadelen: "The flight was over 2 hours late leaving Copenhagen, and then we sat at the gate while they unloaded bags to find the luggage of some passengers who decided not to be on that flight. Then it was total chaos at O'Hare. Very few SAS ticket agents who were not prepared to deal with the many passengers who had missed connections. We spent the night on hard chairs in the airport when we could have been re-booked on a flight out that night if they had been at all organized and efficient."
Voordelen: "Boarding on time"
Nadelen: "Unfriendly crew & awful food"
Nadelen: "Thankfully flight was a bit late since many from the previous flight needed to connect to this flight."
Nadelen: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Voordelen: "Plane was fine and it arrived on time."
Nadelen: "Main meal was awful. Crew was hard to find. Also water or juice was not served on flight after the meal (for hydration)."
Voordelen: "Excellent service and food."
Voordelen: "Free coffee in the plane"
Nadelen: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "On time, easy boarding"
Nadelen: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Nadelen: "Expensive rates on luggage"
Voordelen: "easy board, timely departure & nice tea :)"
Nadelen: "seats were small and a bit dirty"
Voordelen: "Scandinavian hospitality showed through all the way. Kind, sharp, attractive staff, prompt service."
Nadelen: "Space is always going to be something I don't like. Meanwhile most of the plane in 1st class sits wide open. Expand business class."
Voordelen: "My Plus ticket brought me an excellent cold lunch despite the shortness of the flying time (only 1:10). The seats need more recline!"
Voordelen: "Transfer desk was remote but once found, staff was very good"
Nadelen: "Haven't made it yet due to late flight/missed connection"
Voordelen: "I am vegetarian with no egg fish or meat. I didn't get any choices"
Voordelen: "Great service, on time departures and arrivals. Two meals on the trans Atlantic portion of our trip."
Nadelen: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Nadelen: "I was unable to check in over the mobile app nor online. Had to do everything at the ticket desk in both the US and overseas. Made me feel as though I didn't have a reservation in the system."
Nadelen: "Flight late, plane not very clean food..."
Voordelen: "Boarding should be done like this on all airlines"
Voordelen: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Nadelen: "The flight was 1 hour late."
Voordelen: "One included checked bag"
Nadelen: "We were being charged for bottled water and soda"
Voordelen: "It was a clean plane and entertainment was good."
Nadelen: "Crew wasn't nice unless you were Scandinavian. I asked questions about going into Stockholm for our long layover. How easy it was, etc. they were less than helpful. My daughter and I figured it out ourselves. Won't fly them on next trip. Air France or BA r better"
Voordelen: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Nadelen: "Delayed, charged even for water:("
Voordelen: "Service, etc."
Nadelen: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."
Voordelen: "Quick flight easy on and off."
Nadelen: "Had to pay 70 euro to check 1 bag at the airport!"
Voordelen: "Was able to selct my seat"
Nadelen: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Voordelen: "awfully glad I was on SAS instead of Lufthansa, which had a surprise strike"
Voordelen: "The flight attendants were good at checking on the needs of the passengers"
Nadelen: "Consistently fails go have functioning wifi onboard in spite of marketing to the effect that it is there and free."
Voordelen: "The constant service provided by the flight crew. The food was excellent and even got a free beer. The inflight entertainment selection was abundant, did not even have to listen to my music. Very friendly crew."
Nadelen: "I understand coach is coach, but it was a little tight for my height."
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Voordelen: "Clean and good food."
Nadelen: "It was a fine flight. Nothing to worry about. I liked it."
Nadelen: "Not much talk from captain about local weather and time."
flight was 1 hour late and boarding was horrible and disorganized using a bus
Boarding was slow Flight has a 2 hours delay at WAW Their home port!!
Voordelen: "From Toronto to Warsaw we flew with Air Belgium even though we paid a ticket for Polish Airlines and everything was horrible. We waited an hour without any explanation before boarding and another hour and half after boarding. The seats were very uncomfortable and there was no leg room. Flight from Warsaw to Belgrade was a lot better, however 2 out of my 3 luggages were lost. Crew on both flights were lovely."
Voordelen: "We had an excellent flight! The crew of flight attendants were great! The food was delicious! The flight arrived to Budapest 30 minutes early! What more could anyone ask for? Perfect! Thank you LOT Polish Airlines!"
Nadelen: "They lost my bag!"
Voordelen: "Food was good"
Nadelen: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Nadelen: "Arranging the connection flight to wait for us, we were only few min late"
Voordelen: "The seat was nice compared to other planes I have been on. The crew was very friendly and even tried to help passengers open a dressing pack."
Nadelen: "My checked baggage could’ve not been lost, boarding could be organized better."
Voordelen: "The crew was very nice, very helpful and very pleasant."
Nadelen: "Economy seat sucks on a 8 plus hours flight. Especaially over night."
Voordelen: "The service, food and seating were beyond my expectations."
Voordelen: "The crew was friendly"
Nadelen: "Better quality of food"
Nadelen: "The check in was very late and not very efficient"
Voordelen: "Easy and fast to board and quick response with carry on luggage"
Nadelen: "The website check in doesn’t work quite well. You have to try a couple of times so it works"
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Nadelen: "one hour delete,missed connecting flight,arrived in Katowice 3 hours late,missed transportation to Ostrava."
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Voordelen: "The airplane is 737 dream liner Bombardier and is well ventilated and operated smoothly. Looks very new. Flight staff are excellent."
Nadelen: "The layout of the airport is not conducive to walking around before boarding. Could not use the airport lounge as a result."
Voordelen: "Unexpectedly our luggage was still dispatched on time to our final destination dispite the delay and short time in Warsaw airport."
Nadelen: "The absence of clear communication on the duration of the delay or its reason and this despite the fact all passengers had been boarded on time."
Voordelen: "Great food and nice airplane"
Nadelen: "The crew could not control a rowdy crowd on the plane, we had over eight hours of chaos"
Nadelen: "Still waiting for our luggage two hours after deplaning. The luggage has not been unloaded from the plane. Hundreds of people still waiting This is unacceptable"
Nadelen: "Long lines, rude customer service"
Voordelen: "Got me there."
Nadelen: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Nadelen: "I didn't like that there was no Wifi, the seats were a bit small, and the connecting flight to moscow was only about 40 mins from the arrival, and we were delayed and I missed my connection. They should not plan connections this close."
Voordelen: "Very roomy well designed plane. Good communication from pilot and staff."
Nadelen: "I lost my iPad during this flight. Luckily it was found in the Warsaw airport but the airline did not do anything to help me besides giving me some phone numbers and email addresses. It would cost more to ship it back to the US then the iPad is worth. It would be nice if lot would provide help to get it to me."
Voordelen: "In Frankfurt it went through Lufthansa and the extra suitcase costed me $40 more as I’ve been told on the LOT website. Paid €107 where the web page of lot said $75"
Nadelen: "After check in luggage I had to wait one hour to take care of the luggage price so I get my tickets. All this should have been do e before without going to different counter. Also I didn’t liked that I had to check in on the automated machine."
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Nadelen: "I don't like to seat by the window, and I couldn't change it by on line..."
Nadelen: "very inconviniebt seats"
Nadelen: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Voordelen: "Overall, cabin is nice and crew was very attentive."
Nadelen: "Seat in full flat bed position was not as comfortable as one would hope. Boarding process could be improved. SAS lounge was superior."
Voordelen: "Nice service."
Nadelen: "No problems."
Nadelen: "No free alcohol"
Voordelen: "everything was great!"
Voordelen: "the flight and service was decent"
Nadelen: "The check in process lacked. I unexpectedly had to check my bag, they charged me 70 Euro ($85) which required I go to two separate counters. One to check the bag and a second (upstairs) to pay. Both attendants lacked a sense of urgency. In fact, they acted like it was their job to go as slowly as possible. Even after I mentioned I was starting to feel stressed about the time. I overheard other attendants complaining about customers who check in late and expect them to move more quickly. I found their apathy offensive. To add insult to injury, they lost my bags. Having paid $85, which I think is outrageously and obscenely expensive, I'd at least expect my bag to be well taken care of. Sadly, it wasn't. The lost luggage counter was also apathetic, though I realize they are not LOT/Luftansa."
Nadelen: "The flight was 3 hours late"
Voordelen: "The boarding and the flight itself was fast as there were a lot of people for connecting flights in Warsaw."
Nadelen: "The flight was delayed for 1.5h which is not ok. I see that for LOT is a standard practice unfortunately."
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "I got to Warsaw safely."
Nadelen: "The flight was delayed 3 hours."
Voordelen: "I liked that I was given an opportunity to change my flight to business class before leaving Poland but opted out in favor of economy that would get me home sooner."
Nadelen: "What I was transferred to was Lufthansa and their flight was late at arriving and taking off. This transfer changed my destination to Frankfurt. I was stuck in Frankfurt with no compensation. Only a changed flight for the next day and a dinky hotel room. Lufthansa was very disorganized and wildly incompetent."
Voordelen: "They had a overbooked flight I volunteer to give way my seat didn't ask for any money and return I lost my seat that I pay for it with no refund!"
Nadelen: "Lost my seat that I pay for it after volunteer to help!"
Nadelen: "Flight was late by an hour"
Nadelen: "The entertainment system was broken in my chair"
Nadelen: "No new movies or no tv shows to watch on a 9hr flight. If I knew I would have downloaded movies on my phone or on a usb stick(u have the possibility of using those). Horrible food, cannot even describe! No free alcohol. If you pay cash for the alcohol you end up paying double as if you pay with Credit card. I paid for 3 drinks, were brought only 2 and when I asked for the 3rd one they didn't understand what I want. Crew speaks only polish, they have little knowledge of English language. They are not helpful and they don't care about passengers! Delays on every flight, Friday LOT airline doesn't have to many flights out of Warsaw! Be aware, in the event of a delay and loosing your connecting flight you might end up spending a night in Warsaw. I WILL NEVER USE LOT AGAIN and I will make sure to spread the word!!!"
Voordelen: "Very comfortable"
Nadelen: "We orderd the two tickets with 1 luggage for each person. When we got to the airport they told us that the luggage is not included and we had to pay additional 91 dollar per each luggage. They just tricked us."
Voordelen: "Crew were really helpful and it was great as we travelled with infant."
Nadelen: "Nothing really to complain. Perhaps the only negative thing is that the plane was a little small."
C’est un petit trajet Une bouteille d’eau et un chocolat suffit déjà
Aucune nourriture, seulement des barres tendres et des crackers.
Nadelen: "Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated"
Voordelen: "The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for"
Nadelen: "The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!"
Voordelen: "Great flight crew and smooth landing"
Nadelen: "Pretzels are not a good snack"
Nadelen: "Pas de repas d'inclus"
Voordelen: "Nothing good to say for this flights overall."
Nadelen: "Spent over two hours on the plane/tarmac waiting for take off. Air Canada sucks."
Nadelen: "Extra rules about headphones are annoying and no beverage options. Horrible terminal that does not let you get a drink before boarding and gate agent did not update boarding when it was late, so no one could venture off and get a drink of water before flight."
Nadelen: "Retard pour embarquement, aéroport pas facile très très longue distance à faire plus contrôle supplémentaire failli pas le faire malgré une heure trente d’escale prévu. Transport par autobus pour l’avion... ouf pas reposant et vol super plein pas d’espace pour bagages cabine"
Voordelen: "We didn’t crash."
Nadelen: "We continue not to crash."
Nadelen: "Délai long, failli manquer notre connexion et nous avions 2:30 entre les 2."
Voordelen: "On time, smooth flight, good movie choices"
Nadelen: "Cramped seating"
Voordelen: "Personnel impoli"
Voordelen: "Divertissement même si Prise audio ne fonctionnait pas bien"
Nadelen: "Départ en retard"
Voordelen: "Avion neuf. Divertissement et équipage. Vol sans retard"
Voordelen: "The few were friendly."
Nadelen: "The food selection was poor."
Voordelen: "Service counter staff was helpful to confirm seating although I did not like being put on standby. This happens too often with Air Canada."
Nadelen: "Stop the overbooking!!!!!"
Voordelen: "D’être arrivée à bon port en toute sécurité Ponctualité du vol"
Nadelen: "Pour un vol d’environ 1hr, rien à redire."
Nadelen: "Que des retards. Informations transmises erronées. Entreprise contractuelle à Venise et nous rappellent qu’ils ne travaillent pas pour AC"
Nadelen: "The crew was grumpy and unhelpful."
Nadelen: "Une collation aurait été appréciée"
Nadelen: "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."
Voordelen: "À L'heure et même en avance. Service excellent."
Nadelen: "Divertissement médiocres, repas ordinaire,"
Nadelen: "Manque d'espace flagrant, les genoux accotés sur le siège avant. Encore moins chanceux d'être assis à côté d'un monsieur plutôt enrobé qui prend les deux appui bras... Je crois que l'avion n'a pas été nettoyé entre les deux vols."
Voordelen: "Beaucoup de temps d’atte Avant de passer la sécurité et les douanes on nous laisse attendre et on a pas beaucoup de temps même pas le temps d’ Prendre un café"
Nadelen: "Le délai entre les deux avion"
Voordelen: "Food served was excellent"
Nadelen: "The TV screens are very dark and hard to see"
Voordelen: "Super easy flight with no hiccups"
Voordelen: "l’écoite et l’aide offerte surtout avec un bébé et beaucoup de bagqges"
Voordelen: "The seat beside me was vacant, so I had extra room."
Nadelen: "Flights in the late evening from Toronto to Ottawa always seem to be delayed. We spent a lot of time boarding, and a lot of time de-icing before take off. There would have been plenty of time to serve refreshments during de-icing. But refreshments and dismemberment of ear phones only began once the plane was airborne. There was not enough time to service all the passengers at that point. I'm not sure why Air Canada cannot at least give you ear phones when boarding. And why cannot refreshments be served during de-icing?"
Voordelen: "Le personnel est gentil. Les activités se sont déroulées rapidement. J’ai pu avoir de l’aide facilement pour l’enregistrement aux bornes. Johanne Leduc"
Voordelen: "Amabilité du personnel"
Nadelen: "Pas assez de place pour les bagages"
Voordelen: "First flight comfortable fast clean aircraft Second flight older plane small not as clean"
Nadelen: "Air canada has a problem at every arrival gate each time we landed there was no sttebdebt st the gate and so we sat on the tarmac fir a while while they awIted somebody to come and drive the Jetway to allow us to park and deplane This happened all three times"
Voordelen: "Le personnel l’avion et la propreté"
Nadelen: "Les repas pourraient être plusnsavoureux"
Voordelen: "Tres confortable considérant le choix de l’avion qui est ieux qu’un 777 qui dessert habituellement ce lien."
Voordelen: "Vol rapide et a l’heure malgré le décollage 1h plus tard (je pense qu’il a calculé ce délai qui ne serait pas inhabituel a PVG). Je n’ai rien a redire a part que c’est bien passé."
Voordelen: "Super bon service, tout les employés étaient souriants et avenants. Très bon vol, tout le côté divertissement super"
Voordelen: "Nous avons connu des difficultés techniques au niveau des divertissements disponibles. Les écrans ne fonctionnaient pas durant toute la durée du trajet mais, heureusement, le personnel d'Air Canada nous a offert une carte de rabais pour un prochain vol."
Voordelen: "Food was good. Flight staff was pleasant."
Nadelen: "Boarding took forever. There was a child that screamed the entire way. Wish flight staff was trained on calming children, even though I know it was just bad planning on the parents. Also wish there was a hygiene policy. Half the flight was not wearing deodorant, and you could tell."
Nadelen: "En cas de retard nous le communiquer. Nous sommes dans l'embarras à savoir si nous pourrons être en temps pour le relais pour le prochain vol. Pour une personne âgée c'est stressant. Merci"
Voordelen: "Le service était excellent"
Voordelen: "the cew was nice"
Nadelen: "The terminal had no food options at all when we were in a very delayed flight and hungry. We were not given seats ahead of time and therefore were assigned the last row which was very uncomfortable and could not recline. No one was at the desk to help with the seats for a Very long time. The boarding process was not good."
Nadelen: "Vol retardé de 5h, on ne nous informait pas du développement. Stressant pour les gens qui devaient embarquer sur une croisière. Une fois à bord de l'appareil, bon vol. Temperature de la cabine très froide, surtout pour un vol de nuit. On gelait carrément!"
Voordelen: "Langues parlées : Anglais + français."
Nadelen: "C'était notre première fois avec Air Canada et nous avons été très déçus : tout est payant ! Bagage en soute et snack dans l'avion."
Voordelen: "Bon choix de films"
Nadelen: "Pas de bagages en soute inclus quand on paye 900$ ? Ridicule ! Pas de repas à bord. (Même pas à vendre) À l aller, départ avec 1 h de retard, au retour, retard de 2h... Les sièges de l appareil ne se baissaient pas, et n'avaient pas d'appuis-tete ajustables."
Voordelen: "L'espace entre les sièges"
Nadelen: "Le présonne très froid et il faut payer pour manger."
Voordelen: "Le choix proposé sur la tablette. Le repas."
Nadelen: "L'odeur des toilettes, pas longtemps mais assez."
Voordelen: "The staff were very friendly."
Nadelen: "Some of the equipment on the airplane didn't work. TV monitors."