Dommage que les hôtesses ne parlent pas la langue Française ..........
Scoot airlines services and communication services were at rock bottom level.
Though service level by Singapore airlines are better,There are bad experiences with Scoot airlines. Luggages of both of us not sent along with passengers and there is zero communication from the crew and after arriving destination we have run post to pillar by wasting hours. Thomas John Valsa Thomas
The flight was delayed.. Food was not enough and even some items were finished. There were no dental kit or socks given. The flight was very turbulent.
Departing and arriving wheelchair assistance needs to be increased.
Too north airlines among all.
No pillow provided, crew very friendly
The staff and service of SIngapore Airlines is hard to beat. They are excellent. If they could only figure out their call center fiasco it would be a top airline. Attempting to call SQ is like trying to talk to the dead.
Voordelen: "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Nadelen: "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."
Voordelen: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Nadelen: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Voordelen: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Nadelen: "the food is disgusting"
Nadelen: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Voordelen: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Nadelen: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Voordelen: "Crew was amazing"
Voordelen: "Amazing services and foods"
Nadelen: "The business class seat was great"
Voordelen: "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Nadelen: "Amélioration des repas , mets air climatisé dans l’avion"
Voordelen: "Service was excellent!"
Nadelen: "Delay could be complimented by faster speed"
Voordelen: "Tellement mieux que les compagnies européennes"
Voordelen: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Nadelen: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Voordelen: "Great service and very very comfy"
Voordelen: "The lunch and dinner menu was excellent"
Nadelen: "more bathrooms."
Voordelen: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Nadelen: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
Voordelen: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Nadelen: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Voordelen: "Spacious and comfortable bed."
Nadelen: "The food wasn't that great. Average at best."
Voordelen: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Nadelen: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Nadelen: "Poor service."
Voordelen: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Voordelen: "Everything was good"
Nadelen: "No complaints"
Voordelen: "The flight attendants were amazing."
Nadelen: "one of the oldest planes i ever used"
Voordelen: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Nadelen: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Voordelen: "smooth service with refreshments"
Nadelen: "No working seat audio"
Voordelen: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Nadelen: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Voordelen: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Nadelen: "My Vegan meal was terrible."
Voordelen: "Friendly, attentive crew. Clean plane."
Nadelen: "Cramp set space. Lack of movie choices, not all had closed caption."
Voordelen: "Excellent service, Confortabilité et assistance pendant tout le trajet!"
Voordelen: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Nadelen: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Voordelen: "The friendliness of the staff, the food and overall the experience."
Nadelen: "That our bags weren't check in all the way to SEA"
Nadelen: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Voordelen: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Nadelen: "Sound quality of ear buds was not good. No issues if you travel with your own."
Voordelen: "We did not die in a hellacious ball of flame Aviation incident!"
Nadelen: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Voordelen: "Entertainment was awesome. Boarding was fast."
Nadelen: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Voordelen: "Crew and boarding were efficient"
Nadelen: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Voordelen: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Nothing you guys book me the wrong flight and I have to run around until I find my right plane
It was good, better than most
Check in at Chennai was painful
Clean, neat, well maintained and on time performance.
Good food,helpful staffs .
great crew - very efficient. Food was restaurant quality and good choices. Large movie selection, but a little weak with the music, games seemed OK.
Everything was good but they need to improve on time
Better food & beverage required
I could not able to travel because of the restrictions from srilanka to india, no notification was given to me about that. Then i changed my ticket to get there.
Really I can’t think of anything that could’ve been better. Thank you for an excellent trip
Voordelen: "The crew did a great job."
Voordelen: "Very helpful and kind crew. On time boarding and departure."
Nadelen: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Voordelen: "Great crew, great customer service by phone, great food and entertainment."
Nadelen: "Boarding and deplaning took ages, but don't they always?"
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Nadelen: "Food would have been better."
Nadelen: "Delay delay delay and i have to stay in hotel"
Voordelen: "Everything was great, as the flight wasn't full, so we could relax"
Voordelen: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Nadelen: "No complains. Qatar has always been my preferred airline."
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Voordelen: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Voordelen: "Amenities like, Tooth Paste, Brush and Headphones."
Nadelen: "Liquor and Wines needs Varieties."
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Voordelen: "Qsuite is the best flight experience I've ever had by a long, long way."
Voordelen: "The Crew was amazing. The Seat were the best Selling point fort business class"
Nadelen: "More space for the arm rest ans legs space"
Voordelen: "Liked comfort and srvice"
Nadelen: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Voordelen: "food ok, economy seats not too bad"
Nadelen: "old entertainment system. Tight connection and first flight was late, so we got bumped off our connection (they literally removed our names from the flight, even though we could've sprinted through the airport and made it if they waived the 20 minute before departure gate closure). It was an exhausting and long wait for the next flight and I did not think it was well-handled. Staying in a hotel is not a great option, because it takes 2 hours to get out of the airport, another 2 hours cushion to get back in time."
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Voordelen: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Voordelen: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Nadelen: "No complaints so far so good"
Voordelen: "Very comfortable flight and helpful crew"
Nadelen: "Peu de nouveaux films"
Voordelen: "Ended up with 3 seats to myself at night."
Nadelen: "Entertainment touch screen difficult to operate. Screen had a blue vertical hue in middle of screen, seat 28H"
Nadelen: "Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out."
Voordelen: "Friendly and genuine staff. Clean plane. Staff were well organised."
Nadelen: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Voordelen: "Food crew and entertainment were all good thanks"
Nadelen: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Nadelen: "Movies are always the same"
Voordelen: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Voordelen: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Definitely the first and last time I will fly on this airlines or taking any connections through Dubai airport again. They have no clue about professionalism, attitude problems with every body on the plane and airport, I won’t recommend it to anyone and I will make sure I will sue the airlines and Dubai airport.
L'enregistrement en ligne n'a jamais fonctionné...
L'enregistrement en ligne n'a jamais fonctionné....
Nothing more to add as overall experience during the journey is rated as 'Excellent'
Very Spacious flight you can ask to move where someone is not seated. inflight entertainment was great, and great food! Bathrooms were clean. Service was lovely with members going round taking polaroid photos for memories of a journey. This was my first long haul flight and it went so smoothly thanks to the emirates team.
Le personnel l’accueil parfait
L’accueil le personnel a recommandé
Un voyage adoré, condor, service agréable au bords,
Voordelen: "personnel et atterissage parfait"
Voordelen: "Not much"
Nadelen: "Costumer service"
Voordelen: "Le personnel de bord, l’accueil... Les bons vins, de qualité Le confort.."
Voordelen: "The crew was just fine."
Nadelen: "Checking on the cleanliness of the toilets frequently"
Nadelen: "Accommodation @ Dubai extra bonus Superb"
Voordelen: "The flight was on schedule, departure and arrival."
Nadelen: "The seats were very narrow."
Voordelen: "Lots of entertainment options. Good leg room. Good food. Made a 16 hour flight about as tolerable as one can hope for."
Nadelen: "To be cabin in business class"
Voordelen: "Personnel were nice - seems like there were too many people to really have them pay attention to anyone. Plane was clean overall, entertainment is good."
Nadelen: "We departed late and arrived at least 30-40 mins late. Crowded plane. I was very uncomfortable, the person sitting next to me took up space and was not very friendly. Bathrooms were not so clean at times (this may not necessarily be the airline’s fault)."
Voordelen: "Good crew, comfy seats and good food and entertaning"
Nadelen: "The boarding was terrible -lots of pushing and shoving"
Nadelen: "My seat was broken, almost 8h with my back straight up. I've advised the team about it but apparently it was no seats available."
Voordelen: "Le siège et l’espace"
Nadelen: "Le repas"
Nadelen: "Le repas dans le vol dubai-dhaka"
Voordelen: "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
Nadelen: "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."
Voordelen: "L'avion a moitié plein j'ai eu trois places Au top pour dormir, personnel super gentil et au petit soin. Rien à dire ce vol était parfait vu mon état de fatigue"
Nadelen: "Un surclassement"
Nadelen: "Il n'y avait pas assez de films en français"
Voordelen: "Personnel agréable."
Nadelen: "Varier les plats quand on fait 4 vols A/R avec la même compagnie. 2h20 de retard. Boeing sur le trajet Dubaï-Singapour pas confortable, sièges défaillants."
Voordelen: "Les films"
Nadelen: "Ne pas récupérer ma valise complètement détruite à l’arrivee Alors que celle ci est neuve"
Voordelen: "Rien de spécial"
Nadelen: "Sachant que n’ois étions en famille en business J’aurai Aimé Un équipage agréable Un divertissement ou cadeau pour les enfants De meilleurs repas ou une meilleure qualité. Et beaucoup de choses à dire"
Voordelen: "L’équipage et le service est excellent"
Nadelen: "Départ en retard mais plus la faute de l’aéroport que de la compagnie aérienne."
Voordelen: "Service et confort"
Voordelen: "Cabin crews was a good helper"
Voordelen: "Très bien"
Nadelen: "Rien à signaler"
Nadelen: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Voordelen: "La promptitude et l'accueil"
Nadelen: "Le personnel à bord d'emirate qui ne parle pas français sur un vol dans un francophone"
Voordelen: "La qualite du service. Equipement en vol."
Nadelen: "Rien a dire c etait parfait."
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Voordelen: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Nadelen: "Flight delayed for more than hour and half the is no internet connection during the flight."
Voordelen: "La variété du programme de divertissement proposé à bord. De quoi passer le temps en vol."
Nadelen: "Le repas servi à bord avec le choix du poulet n’était plus disponible. Je me suis contenté du plat avec les fruits de mer."
Voordelen: "Variété des divertissements proposés à bord."
Nadelen: "Des retards au départ de chaque vol de mon trajet. Les sièges en classe économique ne disposent pas de repose-pieds. C’est tout de même une bonne compagnie."
Voordelen: "Comfortable seats, nice crew, good entertainment selection"
Nadelen: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"
Nadelen: "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."
Voordelen: "Tout était parfait"
Voordelen: "Exactitude des vols"
Nadelen: "Repas infecte , pas de choix Personnel pas agréable du tout"
nothing really. having food for free
Voordelen: "Seats were very comfortable and so were the entertainment options"
Nadelen: "The food was really sub-par in terms of quality. Also the it took over an hour for bags to come through which if we are flying business is a little sub-par"
Voordelen: "Cathay Pacific continues to delivery a stellar experience in first class even on shorter legs such as the soon to be discontinued New York to Vancouver flight (888/865). They even brought back Krug, which they opened on the ground no less in New York, and offer access to AA Flagship Dining at JFK which itself offers flagship dining."
Voordelen: "good service, nice staff, confort ok"
Nadelen: "food can always be improve but overall ok"
Nadelen: "Finest Airline and service I have encountered and I am almost 2 million miles!"
Nadelen: "Very small in the plane"
Voordelen: "Professional and friendly Crew & the movies"
Nadelen: "Too cold, seats to narrow, food not so tasty."
Nadelen: "Be on time. 3 hours delay"
Voordelen: "Excellent crew"
Nadelen: "More comfortable seats"
Voordelen: "They serve Baileys. I had a treble and then slept for 8 hours."
Nadelen: "I was served by the sassiest member of cabin crew. I think he thinks he’s doing us a favour by giving us such luxuries as water and food"
Nadelen: "flight delayed as always"
Voordelen: "Comfortable seats and entertainment"
Nadelen: "Food even for short flights"
Voordelen: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
Voordelen: "Friendly and efficient staff."
Nadelen: "New menu is not appealing with lesser choice and smaller portions - inflight entertainment very limited choice - constantly disturb with meaninglessness pa announcement"
Voordelen: "Excellent ..."
Nadelen: "We were served only breakfast and lunch ... in 16 hour travel with a cup of noodles if you asked, the stewardess needed to get reminders couple of times. The steward serving food was excellent. No coffee nor drinks were offered after meals. Food was good though."
Voordelen: "Ai pu dormir tout le trajet, sur trois sièges. Donc voyage TRÈS reposant!"
Voordelen: "The headline says it all!"
Voordelen: "Was able to redirect from Kansai to Umeda after typhoon. Initially received misinformation though. Service was great except the one time I received a regular, not diet, coke and still had to drink it. Great job Cathay Pacific!"
Voordelen: "J'ai rarement si bien voyagé en classe économique. Siège confortable, beaucoup de place pour les jambes, ecran HD avec films récents, nourriture recherché et excellente et équipage au petit soin !"
Nadelen: "Peu de film en français"
Voordelen: "Comfortable, good food, staff spoke English well"
Nadelen: "Bad Turbulence for about 1/3 of the flight. Arrived 45 minutes early, sat on runway - not Cathay's fault. What WAS their fault, was the AWFUL, AWFUL MUSIC played over the PA during the wait. It was like Chinese water torture. After more than 15 hours on the plane, it was a repetitive loop that they probably thought would be soothing, but it made me want to scream."
Voordelen: "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
Nadelen: "Worst flight experience ever-"
Voordelen: "I was put on an earlier flight as they had a window seat available. Leg room was good, and the food and movie offer was better than last time."
Voordelen: "Absolutely nothing"
Nadelen: "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
Voordelen: "We arrived late again."
Voordelen: "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
Nadelen: "My only complaint, if I have to make any suggestions would be more leg room."
Voordelen: "The flight attendants were professional and attentive."
Voordelen: "Le service, la nourriture, la rapidité. Tout bien été"
Voordelen: "Being executive platinum has its perks even when not flying AA but a one world partner early boarding and an attentive flight attendants."
Voordelen: "The Attendants were excellent"
Nadelen: "I am a big man and found the seats a bit tight"
Nadelen: "unable to move around, seat was stiff, stuffy in the rear of the plane,"
Voordelen: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Nadelen: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Voordelen: "Boarding was smooth."
Nadelen: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Nadelen: "International flight delayed after boarding the flight.Flight connection missed. Instead of providing the accommodation, passengers got boarded into flight to Los Angeles. Again another flight to Chicago which dropped the passengers in around midnight. Had to pick them from 4 hour distance from Chicago which was planned early. overall journey was more than 36 hours. No information to the passengers until last minute. Some passengers does know English."
Nadelen: "The cabin was very warm and uncomfortable. Water was served after 1hr of the flight"
Voordelen: "Good food served Crew behaviour was nice peace full journey very meet and clean ,captain of the flight was experence person smooth flying,"
Nadelen: "Toothbrush and paste was not issued to Evonomy class persons,Whisky served was not having good quality & quantity ,Only few Hindi movie Videio was available,may give more Hindi Videio,Tea served was not hot."
Nadelen: "No Wifi on a 16 hour flight is simply stunning to me."
Voordelen: "Overall service excellent."
Nadelen: "The gap time between the connecting flight is short u have to pass the security and after that a long walk going to the gate of the next flight other than that it's excellent. My concern is if the passenger has a health problem he/she going to have a shortness of breath. The crew/staff who assist me excellent."
Voordelen: "The cabin crew were great. Very helpful and they professional."
Nadelen: "Dubai was foggy, they diverted us to Alfugaire. Supposedly for an hour time but we stayed for 4 hours and almost missed our connection. Not nice."
Nadelen: "Food pretty bad on the 8am flight in economy."
Nadelen: "Veg meal and breakfast quality was not good. Delhi to hong Kong and from there to LA. Crew member service was not good for economy class."
Nadelen: "Food was good but could be better. Healthier, purer"
Voordelen: "Boarding was efficient."
Nadelen: "The food was disappointing. The standard was too low for Cathay."
Nadelen: "On the way to Newark was terrible because of the food. Both dinner and breakfast half of my row were served last compare to everyone else sitting before us or after us. The rice dishes were gone both times when the food got to me. I can understand if it was just one meal, but it was disappointing that I wasn't able to eat rice during the whole 15 hours of trip. It would also be understandable if the row right before me wasn't served 20 mins prior to us, and the row right after me wasn't served 15 mins before us. I just couldn't understand how it was arranged. Maybe I should've ask for service right before they start serving meal."
Voordelen: "Liked the added legroom and seating of ecomomy preferred."
Voordelen: "Plenty of leg room, comfortable seats, and great service on the plane!"
Voordelen: "Reboot shut my system down for a bit. Rebooting restored ok"
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
same as from LUX … professional, nice.
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Boarding was efficient and the crew were nice."
Nadelen: "the seating is horrible. it was the tightest seating I've ever experienced."
Voordelen: "Crew is excellent, polite and personal!"
Nadelen: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Voordelen: "Great crew."
Nadelen: "Ran out of business class meal. Substituted a Econ class."
Voordelen: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Nadelen: "Flight was delayed, had to run to my next connection flight."
Voordelen: "very nice crew"
Nadelen: "my baggage was lost"
Nadelen: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Voordelen: "Food and service"
Nadelen: "Working wifi would be good. Better A/C. More comfortable seats"
Nadelen: "Travelled business class and was ace experience"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "the drinks"
Nadelen: "seat reservation. having to pay for luggage...."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Voordelen: "Crew was ok."
Nadelen: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Nadelen: "The plane was very hot"
Nadelen: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Voordelen: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Voordelen: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Nadelen: "If I knew how to recline my seat earlier. I did try several times"
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Nadelen: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Nadelen: "No reading light in my seat..."
Voordelen: "Good comfortable seat with extra leg room. Pleasant crew."
Nadelen: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Snooth and efficiënt with a KLM service"
Nadelen: "No entertainment"
Voordelen: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Nadelen: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Voordelen: "Good entertainment options. Nice flight attendants"
Nadelen: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Nadelen: "We did not get two of baggage at the destination."
Voordelen: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Nadelen: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Nadelen: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Nadelen: "At some point the luggage was lost. here."