Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
La sympathie de l’équipage est à saluer. En ce qui concerne le confort des sièges je me trouve assez déçu.
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
une fois de plus 3/4 heure de retard ….
Grêve des douanes qui nous a fait loupé notre 1er vol et mis en retard sur le 2e
Voordelen: "Ras"
Nadelen: "Le divertissement"
Voordelen: "Poor"
Nadelen: "Poor"
Nadelen: "Les changements de porte et l’annulation du vol précédent m’ont fait raté l’avion car les informations sont arrivées tardivement. Ceci a comme conséquence de partir à 21:40 (mais aussi avec retard), avoir raté mon train et devoir annuler mon taxi. Ma famille a dû se déplacer depuis Royan pour ne récupérer. Regrettable!"
Voordelen: "Personnel très bien."
Nadelen: "Avion vieillissant. Repas très moyen. Ecrant minuscule. Pas d'usb ni de prise. Siège inconfortable et étriqué. Cet avion a grand besoin d'être rénové ou changé. Vu le prix est places pour La Réunion c'est inadmissible."
Voordelen: "L'ensemble était pas trop mal"
Nadelen: "Ma valise n'a pas suivi suite au retard de KLM est c'est le bazar pour la récupérer"
Nadelen: "Les sièges très serrés. La nourriture très moyenne ( surtout le petit déjeuner )."
Voordelen: "Professionnel"
Nadelen: "RAS"
Voordelen: "La tranquillité de la cabine premium"
Nadelen: "Le confort de la cabine"
Voordelen: "The crew was terrific."
Voordelen: "Service à bord, amabilité du personnel"
Voordelen: "L'enregistrement, la possibilité d'enregistrer gratuitement le bagage à main, l'embarquement. Rapidité de service du personnel de bord à la demande."
Nadelen: "Ancienne classe économique Air France (système de divertissement à bord pouvant être beaucoup plus moderne);"
Voordelen: "À bord, généralement tout se passe bien"
Nadelen: "Retard, perte des bagages, pas d'excuses.. Typique d'Air France"
Nadelen: "Plusieurs heures de retard !!!"
Nadelen: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Nadelen: "Ne pas avoir du retard pour le décollage"
Voordelen: "The schedule and timing"
Nadelen: "The airport, some of the crew, the aircraft seats, the entertainment system"
Nadelen: "Boarding clusterf..."
Voordelen: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Nadelen: "C'était un vol court de 50 mn, pour le prix c'était correct, je ne m attendais pas au confort ultime!"
Voordelen: "Tout était très bien"
Nadelen: "Rien"
Voordelen: "Le siège était parfait et le divertissement aussi"
Nadelen: "Ma valise est arrivé cassée"
Voordelen: "The crew"
Nadelen: "Seats! They were too small!"
Nadelen: "Check in process running smoothly and better announcement of gate change"
Nadelen: "Respecter les horaires"
Voordelen: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Voordelen: "I require très aimable. Super pilote."
Voordelen: "The crew were polite and friendly"
Nadelen: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Voordelen: "Tous les services de la compagnie"
Nadelen: "Ras"
Voordelen: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Voordelen: "Ponctuel. Personnel accueillant, professionnel et souriant"
Nadelen: "Porte latérale mal isolée donc on gel littéralement près à la place vers la porte (30A) Aucun film doublé ou sous-titré français"
Voordelen: "No extra charge for simple refreshments."
Voordelen: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Nadelen: "Check in process was easy. The flight attendants are all very helpful and kind."
Voordelen: "PNC charming et communique bien dur le retard Excellente place 10D pour les jambes"
Nadelen: "1h50 de retard cause réparation freinage au vol orecendent"
Nadelen: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Voordelen: "Their evacution video is interesting"
Nadelen: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Voordelen: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Nadelen: "I just expected better toilet bag for business but what was given out was just basic."
Nadelen: "Flight was delayed by 1h30min, so we arrived very late"
Voordelen: "L’equipage Et le repas"
Nadelen: "Le retard, le siège à bout de course, l’ecran illisible et le son inaudible"
Voordelen: "Rien."
Nadelen: "Le service était inexistant. On ne nous a même pas proposé à boire à moi et mes amis..."
Nourriture et offre films très mauvais. Embarquement laborieux avec une équipe désorganisée.
Very comfortable for this kind of airplane : Canadian bombardier
Boarding in the heat was not pleasant
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.
Long delay, lack of space at the seats (not comfortable).
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Expect Full aircraft in economy
