A321 n’en confortable et personnel serviable
Ce qui m'a plus. Le professionnalisme du personnel, le sourire au rendez-vous. Pourquoi ne pas proposer (ou vendre un magazine) à bord ?
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
Too many hours of delay ( 4)
Je n ai pas pu embarquer tout simplement car le vol était retardé de plus d'une heure, ceci a eu une répercussion sur ma correspondance je me suis vu contraint d'annuler les deux vols Je vous déconseille fortement de passer par un opérateur tel que kiwi. Me proposant des solution aberrantes (jusqu'à 15h de vol au lieux de 2h) sans autres alternatives. Lorsque l'on tente de les contacter on vous demande votre numéro de réservation et en ce qui me concerne on me répondait qu'il n'existait aucun numéro de réservation avant de raccrocher. Plus jamais
Voordelen: "Plane on time, new plane, nice crew."
Nadelen: "Ability to move seats."
Voordelen: "i like the service"
Nadelen: "water free"
Voordelen: "The crew was ok. The seats no conmfortable."
Nadelen: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Nadelen: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Voordelen: "Rien ma plus c’est nul wizair"
Nadelen: "Jamais je recommande wizair"
Nadelen: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Voordelen: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Nadelen: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Voordelen: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Nadelen: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Nadelen: "Flight was late abolutnie 1 hour"
Nadelen: "Application instruction on baggage hande king and que to boarding."
Voordelen: "Personnel très sympa"
Voordelen: "1h20 de retard c’est inadmissible"
Voordelen: "Nous sommes partis et arrivés à l'heure"
Nadelen: "L'attente à la porte d'embarquement mal signale"
Voordelen: "Très bon accueil pour le service fauteuil roulant. Horaires respectés, hôtesses à l’écoute du passager"
Nadelen: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Nadelen: "le site Kiwi qui vend le billet pour la compagnie Wizz a été la cause du rachat d'une carte d'embarquement au prix du billet ! un scandale. Je n utiliserai plus ce site, qui est d'ailleurs fortement déconseillé par les internautes après vérifications. Kayak ne devrait pas référencer des ires aussi peu sérieux, c'est dommage pour sa notoriété..."
Voordelen: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Nadelen: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Nadelen: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Nadelen: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Voordelen: "We got to our destination."
Nadelen: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Nadelen: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Voordelen: "The Crew was excellent"
Nadelen: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Voordelen: "Cheap flights, priority boarding."
Nadelen: "No meal included, no entertainment provided"
Voordelen: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Nadelen: "FUYEZ WIZZAIR.... quels escrocs!! on a du payer près de 150€ en plus à 3 pour nos cartes d'embarquement car nous n'avions pas pu le faire en ligne (leur site ne fonctionnait pas!) et le gars nous explique "c'est normal, c'est ça les compagnies lowcost" on ne nous y prendra pas deux fois!"
Voordelen: "Excellent pilot"
Nadelen: "Very long queues at boating in Charleroi airport"
Voordelen: "Staff were generally sweet & approachable."
Nadelen: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Nadelen: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Voordelen: "Standard service , even was late come almost in time"
Nadelen: "Was a bit late"
Nadelen: "hot on the plane"
Nadelen: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Nadelen: "The airline does not have kiosk check-in. You are checked in automatically, and if you buy through a third party, your boarding pass is emailed to you. Never having flown this 'unique' airline before, we did not know the process. At the check-in desk, the clerk told us that if we couldn't show him our boarding pass, he would charge us 30GBP to print them. He was a complete jerk. After no help from him, I was able to figure out that we did have them as attachments. Never again."
Voordelen: "I liked that I got to my destination in one piece."
Nadelen: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Nadelen: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Nadelen: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Voordelen: "Wizzair suggestion to compensate us"
Nadelen: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Nadelen: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Nadelen: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Voordelen: "No food or entertainment on this flight,"
Nadelen: "I found the luggage allowance confusing"
Voordelen: "Friendly staff members"
Nadelen: "They didn't have blanket and it was very cold.."
Nadelen: "Coûts cachés. Avion sale et vétuste."
C'est Ryanair. Que dire ?
Bruh... Ryanair c'est du "Low cost". Que le stricte minimum sans plus. Les WCs étaient très salle!
Voordelen: "The flight was on time"
Nadelen: "Lots of things should be better on Ryanair flights"
Voordelen: "Flight was 20 minutes early."
Nadelen: "It's Ryanair. So, no further comments required..."
Voordelen: "Le prix, les dates de vols, l'aéroport est desservi par les transports."
Nadelen: "L’embarquement avec des personnes incompétentes qui ne font pas leur travail correctement contrairement à l’aller qui était parfait. Les sièges sont inconfortables."
Nadelen: "It's Ryanair. We know that they won't change."
Nadelen: "Équipages odieux..."
Nadelen: "Les notifications. On a eu plus de 3 heures du retard et le retard était pas notifié. En plus après on a attendu à l'intérieur encore une demie heure pour décoller"
Nadelen: "Hélas pour ce type de vol on ne peut espérer mieux. Avion petit et plein à capacité."
Voordelen: "L'avion volait."
Nadelen: "Enregistrement chaotique. Pas de possibilité de télécharger les cartes d'embarquement, donc s'impose de payer un surplus de 20£ pour pouvoir embarquer, sans conter que plus de la moitié des passagers étaient dans la même situation, on à dû courir de la zone d'enregistrement jusqu'au service aux clients aller-retour avec toutes les bagages et bien évidemment en faisant des prières pour ne pas rater l'avion. Ensuite, une fois terminé la séance cardio à l'aéroport et passé tous les filtres de contrôle, on est dirigé vers l'aéronef et voilà un autre surprise ; on doit attendre au près de l'avion sur le tarmac... Normalement ça ne devrait pas être grand chose, sauf qu'il y est six heures de matin à London et il fait 5 degrés Celsius à l'extérieur... Oui, ça caille un peu. Aéronef avec un design de base adaptée à la quantité et non à la qualité, fauteuils rigides sans aucun option économique, pas de divertissement abord, même pas un écran et ont ne parle même pas d'amuse gueule sans avoir à recourir à la carte bleu... C'est ma deuxième fois avec Ryanair et cette fois ci ils sont fait des efforts pour se dépasser dans la cônerie... :("
Voordelen: "Like? They ripped us off, so there's nothing to like."
Nadelen: "€70 per person fee for not printing a boarding pass 2 hours prior to departure. No JTR kiosks to even try doing this. The check-in was not avail' via the app. The Skyserv staffer lied to us about sending an email notice & SMS about this. There was ZERO flexibility by the Skyserv staff to enforce this horse$#;t policy, just a hardlined pay the fee or don't fly. Thus we had to double, triple the cost of our flight just to get to Athens. JTR is worse than flight terminals in Iraq & Afghanistan. The flight - who cares, they ripped us off, made our morning miserable, and we'll never fly RyanAir again."
Nadelen: "Il y avait peu de stabilité pendant le voyage et le décollage et atterrissage assez mauvais"
Voordelen: "Priority members get to jump queues when boarding."
Nadelen: "Long queues for boarding for non-priority members"
Nadelen: "Accumulation des voyageurs en attendant l'embarquement dans un petit sas sans pouvoir s'asseoir. Vol en retard sans aucune information de la part de la compagnie"
Nadelen: "le retard d une demi heure et la mise en soute du bagage à main..."
Nadelen: "Poor service and delays!"
Voordelen: "It was very simple and expedited"
Voordelen: "Tout s’es Bien passé"
Nadelen: "Il aurait été judicieux de faire entre les passagers du fond en premier ou les faire entre par l’accès du fond..."
Voordelen: "Accueil, personne souriant, dommage ne parle pas français !!aa"
Nadelen: "Arnaque à l’achat du billet,vous réservez un vol allez et retour pour 3 jours hors saison pour 120€ et à l’arrivée cela vous coûte 250€ avec tous les suppléments dont priority bagage à main. Du n’importe quoi mettez un prix fixe que les clients sachent ou ils vont avec leur budget ?!"
Nadelen: "Le très grand retard sans aucune explication"
Voordelen: "Aller chercher les PMR (Personnes à Mobilité Réduite) au parking"
Nadelen: "Les enfants bruyants et énervants"
Nadelen: "Le retard d’1h30"
Voordelen: "I like nothing about this airline."
Nadelen: "No check in email reminder is provided. Had to wait in 3 different lines to print boarding pass, check in, and find out if your bag fit airline restrictions. We were charged 68 euro each to print boarding pass. The airports credit card machine was down and we were forced to go to an ATM and pay in cash. The carry on size restrictions are ridiculous. Your bag will be marked as too large (at a 50 additional euro charge) if it sicks out by 1 inch thickness wise, even if it fits into the box provided. Horrible experience and I will never use this airline again."
Voordelen: "Le tarif"
Nadelen: "Embarquement fait à la va vite dans un terminal bondé, départ avec vingt minutes de retard, siège peu confortable en comparaison à d'autres compagnies à bas coûts."
Nadelen: "One hour delay"
Nadelen: "Le retard d une heure pour embarquer ainsi que les nombreuses personnes avec des bagages cabine hors norme alors que moi j'ai payé un supplément à la réservation pour un bagage plus de 20kils! !!"
Nadelen: "Harcellement des commerciaux censés êtres des equipages navigant. Quand ce n'est pas les repas avec 5 min de lecture lourde avec son fort dont on se moque, puis la vente de parfums et autres avec liste lourde...vient le tour de cartes à gratter... insuportable , de surcroît si on veut se reposer"
Voordelen: "Agent de bord très gentil"
Nadelen: "Site internet difficile à comprendre, j’aurais payé à l’avance les frais de bagages en soute. 80 euros!!! Sur place!"
Voordelen: "Depart à l'heure avec quelques minutes d'avance à l'arrivée. Accueil très sympathique des agents d'escale à l'aéroport de Bratislava."
Nadelen: "Le confort des sièges de l'avion est vraiment perfectible bien que l'espace au jambes soit correct."
Voordelen: "Très bien Parking p4 un peu étrange on doit laisser les clefs de son véhicule sans aucun reçu Bizarre"
Voordelen: "The cabin crew"
Nadelen: "Budapest airport"
Voordelen: "Prompt take off and landed on schedule"
Nadelen: "Slow baggage recovery due to automation and a small carousel"
Nadelen: "Customer service is really poor , the employees are not pleasant ,I got charge 3 times the price I booked my one trip flight from Santorini to Athens because I did not check in two hours before the flight, when I got to the airport in Santorini it was exactly 2 hours prior to my flight they would not accommodate because all they wanted was making money ,extra money. They saling products in the airplane throughout the flight which in my opinion is really cheap and disturbing ,especially I had a early morning flight. Overall the experience was bad ,maybe it was just with me ,but again that's my experience."
Nadelen: "Notre pompot adorée a été violentée ainsi que notre très précieuse boule à neige pour ma petite sœur trisomique qui sera à jamais déçue m. j’ai eu faim pendant le vol, comment faire sans ma compote? Je voulais admirer Londres de l’avion: comment faire sans la boule q’ neige? Déçu"
Nadelen: "Important retard au départ, longue attente avant et après l'embarquement. Quasiment tous les bagages cabine envoyés en soute. Très peu d'informations en anglais. Personnel à bord plutôt désagréable"
Voordelen: "very friendly cabin crew..... went above and beyond when i needed some assistance highly recommend and will definitely be flying Ryan air again"
Nadelen: "La vente de produit... impossible de se détendre...toujours une personne entrain de parler dans le micro... Pénible"
Nadelen: "Le vol a été si court que je n'ai pas eu le temps d'être insatisfaite sur quoi que ce soit! Merci!"
Nadelen: "Ryan Air charged my husband and I FIFTY Euros EACH for not checking in online before coming to airport. However, they were very sneaky and misleading, bec. they sent us an email saying that we must check in 2 hours before flight time -- here are their exact words: "Online check-in is up to 2 hours prior to departure. " so we got up at 4:30 am to get to airport exactly 2 hours before to check in online, but online check-in was closed. then at the counter they told us we had to pay 50 Euros each, extra for not checking in online."
Voordelen: "Good service easy flight"
Voordelen: "Very orderly and on time"
Voordelen: "I think the crew were ok. But I didn't need them for anything. I guess I'm happy they were not rude or miserable themselves. They seemed upbeat which was the only positive thing about this whole trip. Plus I think the pilot stepped on it, cause I think travel time was less than what was planned (I might be missing taxiing time though, so not sure)."
Nadelen: "Well, I can't say I wasn't entirely expecting this. There was over an hour and half delay. Nothing announced. We were in the dark. The plane didn't arrive on time, nothing announced. Boarding was delayed, nothing announced. When boarding was complete, there was an indefinite delay that was only announced quite a bit later. Anyway, the whole experience, including naming Charleroi airport as "South Brussels" is not something I intend to repeat."
Nadelen: "Our flight ended up almost 3 hours late which caused us to miss our flight home. When we asked for assistance and explained our situation they simply said there was nothing they could do. She even jokingly shared advice on a place to eat since we were probably not going to make it home that day. This delay cost us another night in a hotel and a couple thousand for tickets on another flight the following day. When we complained to the service desk at the airport they offered no help, we actually had to go to airport information to find out how to file a complaint. I highly recommend you choose another airline."
Nadelen: "We had to pay $200 since we did not check in online!! What airline does that? I went online specifically to pay for my baggage since I had heard they charge a lot at the airport but somehow didn't get the memo or email to check in!! The lady at the gate wouldn't budge even though we literally Che led in 1:55 minutes prior to the flight! Total ripoff!"
Voordelen: "Kept informed"
Nadelen: "Sitting on tarmac for two hours, and being asked to pay for a bottle of water"