Pas de film français et siège inconfort
J’ai demandé plusieur fois qu’on m’aide avec mon bébé car je n’avais pas acheté les sièges avec couffin à l’avance mais personne n’a pu m’aider du coup 11h de vol avec le bébé sur les genoux
J’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir un
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Nadelen: "Très bien à heure un avions trop propre"
Nadelen: "Wifi shroud work . I got charged for it but couldn't use it ... hope to get a refund"
Voordelen: "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
Nadelen: "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."
Voordelen: "All what you served !"
Nadelen: "Everything is okey !"
Voordelen: "Everything was great"
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Voordelen: "Overall was a nice flight."
Nadelen: "There’s no entertainment in plane.this the only thing I wish to change."
Voordelen: "I highly appreciated the kind care of all the staff in the plane; especially the great selection of food. Thank you very much! For a plane it was really 5 * service."
Nadelen: "the correspondence between the staff. On my way to New York, I was brought to the lounge to wait until my boarding will start but nobody picked me up as promised, so I had to walk the way. I needed a wheel chair as well on my way back, extra ordered it at the check in, they said it is noted in the system. But nobody was there to pick me up. When I finally found someone, I was brought to a place, being asked to sit down and wait where I still had to pass stairs to come to the passport controll. From there noone picked me up, so I had to go my way alone with pain in my leg. I don't want to argue, I managed it even with pain but I wonder what happens with people if they cannot walk anymore at all. My advice would be that you work on to improve this service. We extra booked business class but this service was not worth being called business class."
Voordelen: "The crew was so friendly and very good"
Nadelen: "Arrived at istanbul airport (Atatürk) at 7am , transit 14 hours, then next flight at 9 pm , I asked tukish airline information if i can get hotel, thay answer in politely way thay cannot provide me a hotel room I flight too many times with another airways whenever i have more than 8 hours thay provide me a hotel"
Voordelen: "It was a very nice flight."
Nadelen: "Everything was good."
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Voordelen: "The food, the seats, the in-flight entertainment were all great, like flying used to be. Whenever we have the opportunity to fly their routes we will most certainly do so!"
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Nadelen: "Cabin temperature was very cold"
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Nadelen: "Why were they first from the Turkish Airlines staf to puschese new tickets and pay out of packet"
Voordelen: "Lot of empty spaces"
Nadelen: "Lot of rubbish on the plane"
Nadelen: "La cuisine est vraiment horrible"
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Voordelen: "Well looked after from start to finish!"
Voordelen: "The service in plane was on average , but this is provided with other airlines I guess"
Nadelen: "The trip was delayed with no apparent reason, they blamed Baghdad airport which they denied, the waiting area was uncomfortable There were people let them in bypassing the queue"
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Voordelen: "Boarding was completed very quickly. Flight arrived on time"
Nadelen: "Screens were very small Issue with with overhead space"
Voordelen: "Airplane crew was amazingly friendly and helpful"
Nadelen: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Voordelen: "Great food and on board service"
Nadelen: "I missed a bit more leg room to be able to sleep ok"
Voordelen: "The seat was comfortable."
Nadelen: "The entertainment system was not working"
Voordelen: "From beginning to end - it was a great flight. Food was exceptional as well as service."
Voordelen: "Turkish Airlines always has decent food and entertainment."
Nadelen: "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."
Voordelen: "Everything. Clean plane, cool cologne and lotion in spacious bathroom. Crew was super friendly, helpful and accommodating to us travelers w kids."
People handling was great Need entertainment
Both flights were delayed by at least 1 hour which was discouraging. The boarding process was random and very chaotic.
All and all it was an easy flight. We were in business class. Strangely, while we were offered some food which we did not want, we were never offered anything to drink including water. The boarding process was a bit chaotic. Everyone had to identify there bags at the plane as a safety precaution which was fine. But the communications about this was non existent. Israel has a very strict protocol for entry. There is an entry form that must be filled in and then, if everything is ok, you get an e-mail approval that you must show to the airline. Instead of asking for this they asked to see our “green passport” which is only a document to be used in Israel. Luckily, we had copies of ours. All of this is not significant. As someone that lives in Israel but love Egypt, I am so happy that we have direct flights now.
Nadelen: "Stop feeding us bread"
Voordelen: "nothing is good"
Nadelen: "the food and bathrooms"
Nadelen: "Over all is ok"
Voordelen: "Boarding process was very smooth. Chairs were comfortable"
Nadelen: "Entertainment options in business class were more limited than those of American carriers. Also, food was just okay."
Voordelen: "Connection time"
Nadelen: "Aircraft comfort"
Voordelen: "The captain"
Voordelen: "Crew was courteous"
Nadelen: "Better movies"
Voordelen: "They had movies to watch"
Nadelen: "Boarding on time, departing on time and advising passengers of the delay. We sat on the tarmac for 50 minutes without any communication. In addition, we waited an addition 45 minutes for our luggage. Thus, requiring us to change our plans. Well not be traveling Egypt Air again."
Voordelen: "The plane dream liner"
Voordelen: "The crew and flight was one of the best ever. Seat was comfortable. Flight attendants went above and beyond!"
Nadelen: "Flight was delayed nearly an hour with no announcements as to what was happening or why!"
Voordelen: "On-time arrival, direct flight"
Nadelen: "Poor in-flight service. They said they would give out a snack before landing but never did. If you want a drink other than at meals, you have to go get it yourself."
Voordelen: "The overall experience was good"
Nadelen: "The lounges in egypt airport could be better"
Nadelen: "The food could improve and for overnight flights, it would be nice if they could provide blankets. I took 4 flights 2 of them were delayed ."
Voordelen: "The crew was friendly and very responsive. They were making sure that everyone is comfortable."
Nadelen: "The cabin was a bit cold at the beginning but was adjusted once I brought it up to the attention of the crew"
Voordelen: "Very good pilot with landing and takeoff. Crew was ok. Was surprised about the food considering the short trip. Also, they revive silverware for economy class, so that’s definitely a plus"
Nadelen: "The airplane was a little dirty or outdated shal I say. Entertainment is almost nonexistent."
Nadelen: "Didn’t know I had to put into my reservation that I’m a vegetarian. Therefore there was no food for me on my flight."
Voordelen: "vol Cairo Paris raté, transformé en Cairo Vienne, Paris"
Nadelen: "Que les bagages suivent !!!"
Voordelen: "tout sauf la ponctualité"
Nadelen: "4,5 heures de retard, cause panne mécanique réacteur gauche, débarquement, attente dans le hall et bien sur... Pas de bagages a l’arrivée a Pâris car correspondance Cairo Vienne, Paris ratée au niveau de nos 3 valises"
Nadelen: "The plane was really old, no personal entertainment system for a 5 and a half hour flight is unacceptable. Seats very uncomfortable"
Voordelen: "Food was good."
Nadelen: "The plane was old, the seats were uncomfortable with no adjustable headrest or flaps to hold your head from flopping. There was no personal entertainment screens on the back of the seats, only the small community one mounted on the roof. The sound for this was terribly unclear. 8 hour boring flight."
Voordelen: "Better seat, food, in-flight entertainment, lights not on as long so people can sleep"
Nadelen: "The seat reclined flat for comfort."
Voordelen: "We had front seats which made the journey comfortable"
Voordelen: "Check in and boarding was quick & nice The pilot was so professional couldn’t feel take off & landing The host serving the food in this economy section was so polite & helpful"
Nadelen: "The plane is old style no tv screen in the chairs The Entertainement was so poor & boaring for 11 hours flight! One host crew member (maybe Joe) was changing his shirt in the food area that passengers could see him with his undershirt!"
Voordelen: "It’s was great"
Voordelen: "Big plane, multiple boarding points. Food did its job & helped with the long flight. Movies weren't expansive, but good choices to kill the time."
Nadelen: "The crew did not have the key to unlock to doors leading to the plane, which forced everyone to wait 30 mins standing in line. It was quite silly! It delayed our flight about 30-45 minutes - not much, but really painful when the flight is almost 12 hours. The crew didn't tell us what was happening either, but it was pretty obvious."
Voordelen: "Le repas était bon."
Nadelen: "La température de la cabine, trop chaude L’hôtesse pas très agréable."
Voordelen: "Pas grand chose"
Nadelen: "La chasse d’eau des toilettes ne fonctionnait pas. L’équipage était au courant. Je l’ai signalé alors que j’étais la premiere à les utiliser. La climatisation ne fonctionnait pas non plus. Aux 2/3 du vol, nous avons eu l’Impression d’être dans un sauna. Atroce ! Alors que d’habitude j’ai toujours froid !"
Nadelen: "Long waiting time"
Voordelen: "Direct flight, nice crew and professional pilot, didn’t feel the plane touching the ground while landing"
Nadelen: "Definitely not cheap flight ;) Food is no good , bathrooms were not clean and flight crew refused to clean it !!!"
Voordelen: "No problems getting here, we’ll organised and friendly staff"
Voordelen: "I’m sitting at Buisness which I usually do !!!"
Nadelen: "Wish they renew the cabin knoiwngvthat in even in business but it is so old and food is v avarage also the service is v avarage even they don’t offer you before flight any drinks !!!!!"
Voordelen: "Crew was great, very polite and service oriented."
Nadelen: "Amenities (seats, bathrooms, entertainment, headphones and food) were not on par with other world class carriers, especially for business class."
Nadelen: "Everything is bad, food is horrible, tea is cold, AC is not cold and not serving even water for 2 hours since the take off. When arrived we got transported to terminal in old bus after waiting long time for the bus to return from taking the first patch of passengers."
Nadelen: "I chipped my tooth eating your food and no one could help me except to say sorry"
Voordelen: "Ponctuels, avions récents ou neufs, pnc charmants bon plat chaud"
Nadelen: "Transit 6 heures au retour de Louxor xor via Le Caire Quand revient le vol direct oaris Louxor ??"
Nadelen: "Ran out of chicken meal"
Voordelen: "The flight was on time without any delay. The crew was good and helpful. Taking off and landing were good. Checking online was easy."
Nadelen: "Although I made check in online but the employees responsible for drop off luggage were not on the desk , so I had to stand for long time because there were only 2 descks working. Seat leg space is so narrow."
Voordelen: "The flight attendant who was in charge of my zone. I occupied seat number 19c business class."
Nadelen: "Late departure"
Voordelen: "Best landing ever, if I was sleeping I would not even have woken up during the landing. Well done to your skilled pilots."
Nadelen: "Entertainment selection was a little low, but the fact that you don't play any ads is great! Other airlines make you watch 30 mins + worth of ads."
Voordelen: "Helpful friendly crew."
Nadelen: "Planes a bit old and cramped, but otherwise comfortable."
Voordelen: "The crew whas nice but smill od airplane whas very bad"
Nadelen: "Upgrade the airplanes"
Voordelen: "Was very smoth"