Voordelen: "On time departure, and slightly early arrival. Everything ran smoothly. And seat spacing is quite generous!"
Nadelen: "It took a while to complete boarding, mostly because of carry-on luggage, but it did not delay departure."
Voordelen: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Nadelen: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Voordelen: "Food was fantastic. Crew was attentive and polite."
Nadelen: "This flight is apparently consistently late"
Voordelen: "Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though."
Nadelen: "The selection of movies . Very poor . What entertainment?"
Voordelen: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Nadelen: "More movies and TV shows please!"
Nadelen: "My bag making it to my destination not broken."
Nadelen: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Voordelen: "The crew was friendly."
Nadelen: "The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,"
Voordelen: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Nadelen: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Nadelen: "No entertainment equipment, video or audio."
Voordelen: "good service , everything good."
Voordelen: "Comfortable seats"
Nadelen: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Nadelen: "Arms rest are pretty small"
Nadelen: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Voordelen: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Nadelen: "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."
Voordelen: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."
Nadelen: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"
Voordelen: "Nice service."
Nadelen: "Small aircraft"
Voordelen: "Departed and arrived on time despite boarding chaos."
Nadelen: "What was that stuff they served us to eat?"
Nadelen: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Voordelen: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
Nadelen: "No entertainment No food for vegetarians"
Nadelen: "No enerertainment and no food."
Voordelen: "Quick flight"
Nadelen: "Time it took to board and leave"
Voordelen: "Gave us food when they weren't required."
Voordelen: "Le micro sandwich"
Nadelen: "Vol au départ de Beyrouth pour destination finale Paris avec escale à Belgrade. Premier avion au départ de beyrouth prévu pour 4:05 qui décolle avec 1 heure de retard. Arrivé à Belgrade vers 7:00 on nous fait attendre jusqu'à 8:00 pour nous dire que le prochain avion décollera a 10h alors que l'heure d'arrivé à Paris cdg était prévu pour 9h. Arrivé à Paris à 12h45 : Valise introuvable"
Nadelen: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Voordelen: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Nadelen: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Nadelen: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Nadelen: "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."
Voordelen: "On time."
Nadelen: "Small and uncomfortable prop plane. Boarded from rear only."
Voordelen: "On time, professional"
Nadelen: "food could be better"
Voordelen: "Food was very tasty. Staff was responsive and helpful."
Nadelen: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Nadelen: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Voordelen: "The price"
Nadelen: "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."
Voordelen: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Voordelen: "Flight crew are nice, reasonable service during flight"
Nadelen: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Nadelen: "This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia."
Voordelen: "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
Voordelen: "Flight Crew and Ground service behavior during the problem with the plane damage."
Nadelen: "Poor capacity building of the lower service people at the ground level at Abu Dhabi airport. They should have proper information for all passenger's issues."
Voordelen: "Huge legs space for economy class, great service!!!"
Voordelen: "Food is very good"
Nadelen: "Flat bed is not comfortabl, no mattras.."
Voordelen: "Air Serbia has a great service and tasty menu"
Nadelen: "I reached the airport with 45 minutes until the flight was to depart and I was greeted by a manager who quickly told me I was unable to board my flight. I even told the manager that I would not check in my bag and would just bring on my small backpack carry on and she immediately told me no. She was INCREDIBLY rude and I was forced to by another flight to New York that cost 1,000$ !!! The manager detoured me to the flight info desk wothout even slightly attempting to get me on my flight. I am OUTRAGED by AirBerin and the manager. I will NEVER fly AirBerlin again in my life."
Voordelen: "New interiors and uniforms for stuff , even the stuff is super smiley"
Nadelen: "Nothing , everything was just wright"
Voordelen: "Service was great on both legs of the trip"
Nadelen: "Not on time departing from Rome"
Voordelen: "Food and comfort was good for the price."
Nadelen: "Had a horrible experience when my checked baggage was delayed on both my outward and return flights! And I got them after 2 day for the outward flight and after 3 days for the return flight. So that ruined my vacation. Very disappointed! :("