Nadelen: "I needed to change my ticket and Kayak had another agency issue the ticket. Kayak does not change tickets and the third party and the airline said only Kayak could make the change. Having to purchase a whole new ticket from the airline, save the money and frustration and avoid Kayak and just book directly with the airline. The ticket would have and should have been changed with no fees. $325 lesson learned."
Nadelen: "They got our bag out of the plane and then lost it, had no earphones whatsoever."
Nadelen: "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."
Nadelen: "45 minutes between getting off the plane and getting your bags is ridiculous"
Voordelen: "Flights were on time"
Nadelen: "One little cookie for snack is nothing. Planes are old. Seats are uncomfortable. The movies app doesn’t work very well and it requires subtitles available for non English speakers"
Voordelen: "When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time."
Nadelen: "Communication was lacking..."
Nadelen: "The seats were very uncomfortable and cramped."
Nadelen: "Delay by an hour"
Voordelen: "Absolutely nothing Flight was overbooked"
Nadelen: "You can not overbook!!!!!!!"
Nadelen: "They changed our boarding gate three times"
Voordelen: "Friendly and efficient crew. On time."
Nadelen: "Boarding and in-flight food."
Voordelen: "It went with no trouble"
Nadelen: "The inflight service wasn't great"
Nadelen: "Mon siège ne s’inclinait pas"
Voordelen: "The crew was really helpful and attentive. we travel with a special needs young lady and every body was sure she enjoyed the fly. the airplane was in excellent conditions."
Nadelen: "The waiting before entering to the lane was long and we didn't understand why we need to be waiting so long in the jet way."
Voordelen: "Crew was amazing"
Nadelen: "Food please"
Nadelen: "Smell at shit all the flight. Horrible."
Nadelen: "more seat space and padding, no charge for soft drinks"
Nadelen: "Overall a good experience."
Voordelen: "Perdonnel sympathique."
Nadelen: "Plus de place sur les sieges. Petite collation."
Voordelen: "The staff were very friendly at all times. Everything was clean an the flight atgandants were always near by incase you needed anything else."
Voordelen: "On-time departure & arrival. Good landing."
Nadelen: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."
Voordelen: "excellent avion, neuf. Divertissement à bord de qualité"
Nadelen: "Repas vraiment minimal"
Nadelen: "Disaster started at noon of the day of flight. Got notification flight delayed by 2 hours. That means I miss my coonection. Options for changes meant getting to destination 24 hours a later or with extra stop. I managed to buy a much better direct flight same day from different airline. And cheaper. I was so lucky. Getting refund for this disaster itinerary. But it worked out in the end."
Nadelen: "My baggage was lost"
Voordelen: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Nadelen: "The uncomfortable seat. It doesn't recline much, very small space between them."
Nadelen: "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"
Nadelen: "Aeronave muito velha, parecia que ia desmontar no ar."
Nadelen: "It was on time, not like other LATAM flights within the country!! Comfortable reclining seats, good entertainment and meals"
Nadelen: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Voordelen: "Courteous, gracious service; efficient and comfortable flight. Thank you!"
Voordelen: "La tripulación muy atenta"
Nadelen: "La comida"
Nadelen: "We were traveling with 2 children. Seats assigned: rows 15, 18, 32, and 38. Nobody in the crew (from the desk to the plane) was able to solve the problem. We solved it swapping seats with other passengers. We were 4 with 3 carry-on bags. The person who was in charge was very rude. They don't allow us to carry any of them in the cabin and 1 arrived broken. I had no problems like this before, With full flights like this is normal to have to send some luggage that you expect in the cabin to the hold, but in this case the crew was very unclear and rude. The food: it was a short flight and they give us our snack just seconds before the landing. Finally, they lost 1 of our bags. Waiting to see if it appears."
Voordelen: "The aircraft room and comfort"
Voordelen: "Flight was on time, we left early and arrived early! Flight attendants were very kind."
Nadelen: "How do you contact kayak to cancel a flight? I will never book with you again. You make it impossible to reach someone."
Voordelen: "Good service by attendants. Good food."
Nadelen: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Voordelen: "It was on time. The staff was efficient and courteous . Very hospitable."
Nadelen: "I took 5 flights with LATAM during the last 2 weeks. All flights delayed over 1 hours for no reason."
Nadelen: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."
Voordelen: "El avión era un 787-9 en excelente estado y muy cómodo La tripulación muy amable"
Nadelen: "El snack era un croissant jamón-queso que venía casi congelado, malisimo"
Voordelen: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Voordelen: "Simple, efficace. à l'heure."
Voordelen: "Le prix et l'efficacité. Le reste était tout à fait accessoire compte tenu de la durée du vol. En conclusion tout était parfait."
Nadelen: "Rien le rapport qualité prix est excellent."
Voordelen: "Todo funcionó de acuerdo a lo planificado."
Voordelen: "We left a pocketbook at our Apt that we did not realize until we arrived at the airport. We called LATAM Airlines to cancel our flight. Can we receive any refund? Thanks, Tom and Leigh King"
Nadelen: "Wish I used y'all for my other flights"
Nadelen: "Could not select my seat"