Vind goedkope vluchten van Brussel-Nationaal naar Florence

Nadelen: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"

Nadelen: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."

Voordelen: "Geweldige luchtvaartmaatschappij, geweldige service!"

Voordelen: "It was an okay flight. Nothing spectacular!"
Nadelen: "Shorter lay over Better entertainment choices The inflight charging was a joke, did not work in both sectors ."

Nadelen: "Only two options for dinner is very few options."

Voordelen: "plane was clean"

Voordelen: "Food"
Nadelen: "Seat confort"

Voordelen: "The crew was polite and we arrived safely."
Nadelen: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."

Voordelen: "Service was slow, but fine."
Nadelen: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"

Nadelen: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."

Nadelen: "45min of delay due to defrosting of the wings and crowded airspace at the destintion"

Voordelen: "The food was good."
Nadelen: "The boarding process need improvement. The sits are very tight."

Voordelen: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Nadelen: "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."

Voordelen: "Who knows hope to actually get on it and make it to destination"
Nadelen: "Not sure just know leaving 10 hours late"

Voordelen: "Les hôtesses ont été super gentilles. Merci!!!"
Nadelen: "L’espace entre les sièges est très réduit"

Voordelen: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Nadelen: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."

Nadelen: "My seat did not recline and my tv did not work"

Nadelen: "I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word"

Voordelen: "The flight attendants were extremely polite . Great service i love my accommodation in Business class . Very clean , punctual, comfortable, up dates by pilot frequently. Over all a hard work TEAM of Flight Attendants. Thank You to all of them."

Voordelen: "flight was on time"
Nadelen: "insufficient AC during boarding endlessly screaming baby"

Voordelen: "GREAT SERVICE, GREAT PEOPLE!"

Nadelen: "No Wi-Fi on board."

Voordelen: "Great flight crew and equipment. Courteous and helpful."
Nadelen: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."

Voordelen: "good service"
Nadelen: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"

Voordelen: "good service"
Nadelen: "late in departure"

Voordelen: "The announcements were to the point and kept us from constantly getting interrupted, very much appreciate this. The crew was super friendly."
Nadelen: "The overhead bins were packed, some people have to many peaces of luggage. They claim the space of others, no respect."

Nadelen: "Flight from Barcelona was delayed for 2 hours, so we missed the flight from Zurich to New York."

Nadelen: "Minimalist breakfast."

Voordelen: "Vlucht was snel naar NL, maar"
Nadelen: "boarden duurt altijd zolang."

Voordelen: "Mooi vliegtuig, met alle gemakken voorzien."
Nadelen: "Helaas, helaas, heel veel turbulentie gehad."

Voordelen: "The courteous and helpful crew. The food and snacks."
Nadelen: "The cramped seats and the poor leg room."

Nadelen: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("

Nadelen: "Time"

Voordelen: "What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me"
Nadelen: "Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying"

Nadelen: "Even one member of the crew was not very nice with my young daughters."

Voordelen: "Food, service, beverages, film selection."
Nadelen: "N/a"

Voordelen: "Comfy, loved the individual Tvs and food was great!"

Nadelen: "Checking in we had a nasty representative, but other than that, all was well"

Voordelen: "smooth, professional, comfortable"

Voordelen: "I like that Coke Zero was available."
Nadelen: "My chair was stuck in the fully reclined position for a good portion of the flight and my wife's chair was constantly being knocked into by the passenger behind her because his seat was too short for him. When the seat in front of me was reclined, the screen was only a few inches from my face. There was a loud, obnoxious passenger next to me who almost got into a fistfight with another passenger until the stewardess came to calm him down."

Voordelen: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Nadelen: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."

Nadelen: "We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us"

Voordelen: "crew was attentive"
Nadelen: "having to take a bus from the terminal to board"

Voordelen: "The flight experience was efficient and secure; that's good. Staff generally professional."
Nadelen: "The seats were too small, and the food wasn't good enough, especially the 'salad' which consisted of some moderately old browned lettuce with no tomatoes. Happened on my flight back as well. The one time when I thought the staff faltered was when I hit the paige attendant button, and noone came for 25 mins. I ended up walking to the back of the plane and asking for water myself. I also thought some of the materials used in the plane were cheap, like the foldout tables on the back of the seat, the pillow covers, and the headphones (one of which broke midway). The headphones don't cover the noise of the jet in flight very well."

Voordelen: "That I was going to Florence."
Nadelen: "The food. Very artificial in its appearance and flavor. And that I was so tired from not being able to sleep during the extremely uncomfortable overnight flight from Boston to Zurich."

Voordelen: "People were friendly."
Nadelen: "Boarding was little confusing"

Voordelen: "on time flight; friendly staff"
Nadelen: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"

Nadelen: "Entertainment was terrible- poor selection and consols were super old Old planes and crowded isles No chance to select seats! Weight limit on carry on No perks for gold star alliance Free wine is not good quality so why bother with providing"

Voordelen: "Great flight and food options."
Nadelen: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"

Voordelen: "Hydration station during the long flight. Leg room adequate."
Nadelen: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"

Nadelen: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"

Voordelen: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nadelen: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."

Nadelen: "Asked for ONE piece of bread, and such a big company. Didn’t have ONE piece of bread to provide. Shame. But not surprised, considering the focus they had with onboard shopping, cut coat, and generate revenue very oriented."

Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"

Nadelen: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."

Nadelen: "Retard"

Voordelen: "Ben... Je cherche encore"

Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Voordelen: "The crew should treat better passengers but overall is been good"
Nadelen: "Overall is been good"

Voordelen: "Le service"
Nadelen: "La nourriture, le retard"

Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."

Nadelen: "Parfait rien a dire"

Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."

Voordelen: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Nadelen: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."

Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"

Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Nadelen: "Rien"

Voordelen: "Très Correct"
Nadelen: "Rien !"

Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"

Voordelen: "Mauvaise information"
Nadelen: "L’embarquement"

Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"

Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"

Nadelen: "Le retard"

Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"

Voordelen: "rien"
Nadelen: "les retards"

Nadelen: "Le vol est largement en retard !!!!!"

Voordelen: "Embarquement très rapide, vol ponctuel."

Voordelen: "Crew were excellent!!!"
Nadelen: "Se headline"

Voordelen: "Flight crew and airport crew very helpful ,"
Nadelen: "Due to delay in LA, was rescheduled to later flight which was also delayed"

Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Nadelen: "Les informations à bord etaient incompréhensibles"

Voordelen: "Quick flight. O ly 2 people per row. Bags did not get lost"
Nadelen: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."

Voordelen: "Nice plane, free checked bag, and a snack,"
Nadelen: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"

Nadelen: "Flight was delayed more than 1 hour 30 minutes"

Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Voordelen: "Équipement de divertissement excellent. Personnel souriant"

Voordelen: "Premium economy seats make a huge difference in terms of comfort. The Vegan pre-selected meal was way better this leg of the trip than the LAX to FRA trip. Entertainment was good too."

Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Nadelen: "Le retard"

Nadelen: "Le retard"

Voordelen: "Nothing"
Nadelen: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."

Voordelen: "Crew was alright"
Nadelen: "Frankfurt Airport unfriendly and depressed as usual."

Voordelen: "flight was on time"
Nadelen: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."

Voordelen: "Food was good. Flight attendants were good."
Nadelen: "Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality"

Nadelen: "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."

Nadelen: "1 heure de retard Mon baggage est resté à Francfort"

Voordelen: "The plane condition."
Nadelen: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Voordelen: "This Transavia Airlines is not good at all."
Nadelen: "Many things cheaper does mean better."

Voordelen: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Voordelen: "The crew was informative"
Nadelen: "Inflight sandwiches"

Nadelen: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Voordelen: "Very friendly crew and on time with no problems."

Voordelen: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Nadelen: "Doesn't"

Nadelen: "There was no wifi on flight"

Voordelen: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Nadelen: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Nadelen: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Voordelen: "Goede crew en goed eten."
Nadelen: "Comfort van de stoelen"

Nadelen: "They left my bag off the plane. Ridiculous."

Nadelen: "The plane was very hot"

Voordelen: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Voordelen: "Awful"
Nadelen: "Everything"

Voordelen: "Like the overall KLM experience"
Nadelen: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Nadelen: "Na lange vetraging uitstappen op het platform en wachten op de bus terwijl il op zijn minst 20 vrije slurfen he geteld"

Voordelen: "absoluut geen klachten"

Nadelen: "Uitermate tevreden!"

Voordelen: "Lovely crew, very helpful"
Nadelen: "N/A"

Nadelen: "Vertraging"

Voordelen: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Nadelen: "No downsides at all"

Voordelen: "They considered my reguest of vegiterian food."
Nadelen: "I have no complaints."

Voordelen: "Entertainment was amazing! They even have four Harry Potter movies! We were told in advance that the flight was going to be delayed, which is really positive. Very friendly personnel."
Nadelen: "Food isn’t that great. Breakfast could be much better."

Voordelen: "Good comfortable seat with extra leg room. Pleasant crew."

Voordelen: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Voordelen: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Nadelen: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"

Voordelen: "The crew was efficient. Flight left on time. Food and wine served."
Nadelen: "No entertainment."

Voordelen: "Crew was great, very nice"
Nadelen: "Not enough legroom"

Voordelen: "Het eten was lekker en er werd genoeg drinken aangeboden. Personeel erg vriendelijk."
Nadelen: "De stoelen van de Boeing 777 in de economy kunnen echt beter. Ik kreeg al snel pijn in m’n onderrug aangevuld met een houten kont. Niet echt fijn voor een vlucht van 16 uur"

Voordelen: "Nice flight ...was comfortable travel ...good food.Thanks"
Nadelen: "No such things"

Voordelen: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Nadelen: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Voordelen: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Nadelen: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Voordelen: "kLM staff was great."

Voordelen: "Good services!"

Voordelen: "Crew"
Nadelen: "N/a"

Nadelen: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Nadelen: "The boarding area was total chaos. In order to get to the gate I had to literally fight with the 100s of people who were waiting in the same area. No priority was given to family with children or elite members. Even when we complaint at the personnel we were told that “it was busy”. Usually KLM flight from Venice depart from the first floor where gates are bigger and you get straight with the finger to the airplane. Today it hasn’t been the case .... too poor service for a KLM fight"

Voordelen: "Fabulous trip with friendly, helpful staff"
Nadelen: "Nothing"

Nadelen: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."

Voordelen: "Service, technology"
Nadelen: "Could not print by boarding card and was not allowed to board in Amsterdam"

Voordelen: "Zijn goed."
Nadelen: "Niet tevreden"

Voordelen: "Bording was good and general flight ok"
Nadelen: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Voordelen: "Zeer vriendelijk personeel, kindvriendelijk. Stipt vertrek en aankomst"
Nadelen: "Niets"

Voordelen: "The flight crew was nice. Plane departed/arrived on time."
Nadelen: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Nadelen: "Crowded seating, wake-up for breakfast service two hours before arrival"

Voordelen: "Zelfs op zo'n korte vlucht nog een hapje en een drankje! Top"

Voordelen: "."
Nadelen: "Vertraging en bagage niet aangekomen' na 1 dag afgeleverd"

Voordelen: "Er werd een gratis snack aangeboden en wonder boven wonder, was dat een vegetarische snack! :)"
Nadelen: "Het was erg warm in de cabine."

Nadelen: "The seats"

Nadelen: "Not loosing my bags"

Nadelen: "Did not honor easy boarding!"

Voordelen: "Premium economy is a great way to travel"
Nadelen: "Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!"

Nadelen: "The crew was very unpleasant . I boarded the plane - was not even greeted. This was not like business class at all . I felt like I just wasted money and did not get even close the service I expected. Flight attendants were ignoring my requests - no blankets no cocktails ... very bad ."

Voordelen: "Loved the retrofitting work done on the 777-200 for atmosphere and head room. The flight crew were among the most accommodating I’ve experienced."
Nadelen: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom. Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."

Voordelen: "Food was good"
Nadelen: "British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good."

Voordelen: "The crew was nice."
Nadelen: "There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded."

Voordelen: "Nothing special."
Nadelen: "The seats are awful."

Voordelen: "Crew vriendelijk"
Nadelen: "Te weinig beenruimte, handbagage moest toch in het ruim, lang wachten op koffers heenreis"

Voordelen: "Spacious plane."

Voordelen: "Excellent flight, timely"

Voordelen: "helpful crew, fast boarding"
Nadelen: "nothing"

Voordelen: "The airport was air conditioned, I guess?"
Nadelen: "Awful service all around. Some type of notification about needing a passport that expires more than 6 months after your retrun date would be nice, either from the airline or from kayak, since you already send so many emails anyway. This would be super easy for you to do and save a lot of people a lot of hastle, since many do not know about this pretty counterintuitive restriction. Anyway, Iberia offered to rebook me the following day and put me on standby for the next flight to give me the morning to renew my passport. However when I came back to check in for the second flight, the original attendant had forgotten to actually add me to the standby list and in the meantime, my connecting flight had become overbooked. The check-in folks argued about whether I could be upgraded to fit onto this flight, but decided that since the original dely was my fault, the best they could offer was a flight at the same time the following day. I asked if I could rebook my return flight to push it back a day, and they told me that figure reservations could only be changed over the phone. I totally accept that monitoring the validity of my passport is my responsibility, but refusing to put in an ounce of effort to assist their customers with relatively unknown and counterintuitive restrictions, then not admitting to fault of your own or lifting a finger to make up for blatantly crappy service if it even slightly affects their bottom line is absurd. Do better, Iberia. Oh wait, you're an airline. I won't hold my breath."

Voordelen: "The flight was short and smooth."
Nadelen: "Iberia put me on standby with no notification or explanation. My entire trip came to a screeching hault. The stress and anxiety of waiting to see if I got on a flight with my new fiancé was wildly inexcusable on Iberia’s end. I am incredibly lucky to have made it on but it is deeply disturbing that Iberia would rely on luck so heavily after screwing me out of a seat I payed a lot for. I would have missed my connecting flights and been stuck in Spain for god knows how long since they wouldn’t tell me other flight information. I am very worried about flying with Iberia again."

Voordelen: "Once I understood how it worked it was a breeze"
Nadelen: "Made more than four different lines before 1 understanding Iberia worker helped us out. Was told that that wasn’t the correct line and sent to another. The next place the same for more than 3 times. Then finally, Raquel, LISTENED, and away we went."

Nadelen: "Absurd weinig beenruimte. Alleen geschikt voor mensen kleiner dan 1.50m. Je kunt het best de hele vlucht op het toilet gaan zitten. Dit was één keer, maar nooooit weer!!! Sterk af te raden!!"

Nadelen: "Belachelijk weinig beenruimte, waardoor ik niet eens recht in m’n stoel kon zitten!"

Nadelen: "Tiny food. Late one hour."

Voordelen: "The premium economy does help for Long lights. Mine was BCN to OAK and being a y’all person the extra legroom was much appreciated. With the low cost of level I would fly again for sure"
Nadelen: "They ran out of the chicken meal"

Voordelen: "Movie selection"
Nadelen: "Lack of water, food, attentiiveness, leg room, wife's lost luggage"

Voordelen: "Flight left on time"
Nadelen: "Very tight seats. I’m not that tall and my knees were hitting the seat in front"

Voordelen: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Nadelen: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."

Nadelen: "old plane not comfortable"

Voordelen: "The AA Tampa crew need to train the IB crew on customer service"

Voordelen: "At least the lugagge arrived with yhe flight"
Nadelen: "Service on board, food"

Voordelen: "Lunch meal was good. Flight attendants were friendly."
Nadelen: "The temperature on the flight was VERY hot and uncomfortable! Seats were very cramped and uncomfortable. Not at all an enjoyable experience. Flight was delayed and passengers were bussed to another aircraft for outside boarding. Connecting in New York was very rushed and stressful due to the delay."

Voordelen: "I loved the Madrid airport!! Iberia out of Madrid is lovely."

Nadelen: "Airliner contracted out to another flight operator. We looked up and down the terminals trying to find the sign for IBERIA to no avail. It was quite hectic and stressful to arrive to the airport and not see your airline booth anywhere. No signage or anything there of to indicate Iberia or the other operator taking over this Iberia's flight. Then they wanted to charge for my carry-on saying it is too large. Went back and forth arguing for about 10 minutes then I found the bag sizing stand and demostrated to them my carry-on bag fits inside the bars as indicated in their sign. They said oh well it looks large from here. Customer Service is non. It is more Customer Harrassment. DO YOU PAY YOUR CUSTER SERVICE REPS Commission for every checked bag or something? Too bad there aren't many more options but I am considering going to social media to with this. NOT HAPPY and not flying with IBERIA anytime soon. SEnd me my refund!"

Nadelen: "On time, food is ok."

Nadelen: "Tray table had mold growing on it. And Iberia airlines operated flight masked as British airways"

Voordelen: "Very nice crew"
Nadelen: "Couldn't check in online and couldn't get my boarding pass to my second flight through Iberia, had to do it at Madrid and it was very inconvenient."

Nadelen: "My flight was cancelled and I had to wait in the Madrid airport for seven hours before getting a new flight and retrieving my luggage (five for the new booking, 2 for luggage). It's understandable that flights get cancelled due to weather, but the handling of re-accomodations should be much faster. Iberia did not have enough people to handle it and made no effort to bring in more help. Instead, workers were continually leaving. By the end, there were only two people helping the line of dozens of stranded travelers. I was very disappointed."

Voordelen: "Landing was perfect"
Nadelen: "Everything was fine"

Voordelen: "Pilot was great, soft landing, smooth takeoff"
Nadelen: "Small seats"

Voordelen: "Very nice flight"
Nadelen: "Salad and dressing was frozen"

Voordelen: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Nadelen: "The only thing that I wish was different was that they had a vegetarian food option available"

Voordelen: "Again, the crew was very friendly."
Nadelen: "This time, we didn't start boarding until *after* the scheduled departure time."

Voordelen: "Fast and clean. Smooth ride."

Voordelen: "Nothing"
Nadelen: "Terrible Uncomfortable Overbooked"

Voordelen: "Extremely punctual Friendly staff Comfortable seat design Outstanding entertainment options"

Voordelen: "Extremely professional, capable, friendly staff. Very good food. Great selection of films. Comfortable seating."
Nadelen: "Nothing."

Nadelen: "Crew was good but they could be friendlier (i.e. smile).."

Voordelen: "The staff were extremely friendly and courteous. The flight was very smooth."

Voordelen: "on time, nothing stands out"
Nadelen: "couldn`t choose my seat"

Voordelen: "Good Entertainment, ."
Nadelen: "Iberia Airlines The flight attendants on the Iberia section of the flight from Madrid to Chicago could have cared less. The plane was late and the crew could have cared less. They fasten seat belt sign was on way way too long with no turbulence so they did not have to open the bar. They would not serve vodka from the cart and you needed to go to the back of the aircraft for it. Will not fly Iberia again. ."

Voordelen: "All went well!"

Voordelen: "Crew"
Nadelen: "Crew"

Voordelen: "On time experience."
Nadelen: "Tight quarters, I'm 6'2". No free coffee options."

Nadelen: "Late departure."

Nadelen: "could not be delayed"

Nadelen: "I missed my flight because my previous flight was delayed 2.5 hrs"

Nadelen: "One hour delay"

Voordelen: "To be going home!"
Nadelen: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."

Voordelen: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Nadelen: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"

Nadelen: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."

Voordelen: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Nadelen: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."

Voordelen: "Boarding was quick and we arrived on time."
Nadelen: "When getting to Bucharest we were taken by bus and didn’t have a gate."

Voordelen: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Nadelen: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."

Voordelen: "What to like? The rudness? The delays? Or the fights on board!!!"
Nadelen: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"

Voordelen: "Stupid survey can’t eliminate category that doesn’t ajgpply"

Nadelen: "Appareil très dal, non nettoyé entre deux vols. Équipage peu aimable, services de restauration payant, ultra cher et sans possibilité de payer en carte bancaire"

Voordelen: "Clean enough"
Nadelen: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."

Voordelen: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Nadelen: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."

Voordelen: "Flight Attendants very good"
Nadelen: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"

Nadelen: "The plane seemed very old, toilet in poor condition."

Nadelen: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."

Nadelen: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."

Voordelen: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Nadelen: "Serive to pay extra luggage very very slow"

Voordelen: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Nadelen: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."

Voordelen: "Le service et le personnel au top"
Nadelen: "Le personnel qui ne parle pas français L'embarquement par une seule porte"

Nadelen: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Voordelen: "Crew, polite and friendly"
Nadelen: "delay of more than 6 hours and incorrect information"

Voordelen: "company gave out free drinks and snacks"

Voordelen: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Nadelen: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Voordelen: "On time ,clean aircraft..."
Nadelen: "Crew was very serious...a smile can make a difference....."

Voordelen: "The flight went well."
Nadelen: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Voordelen: "Flight on time . Attentive crew . Good price ."
Nadelen: "Lack of leg room ."

Nadelen: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."

Voordelen: "Arrived early to destination"
Nadelen: "Lack of entertainment also limited drinks"

Nadelen: "Rude crew, not organised work , not enough space for legs"

Nadelen: "I had to make my own way home from Manchester.. plane diverted due weather."

Voordelen: "The food they offer to purchase. Easy check in at the airport."
Nadelen: "Better seat pitch. I'm not a tall man, but the space is very small."

Voordelen: "Leg room and reclining"
Nadelen: "Nothing"

Voordelen: "On time , crew good... no complaints"

Voordelen: "Free drinks, cheap flight and fairly comfortable!"
Nadelen: "No allocated seat."

Voordelen: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Nadelen: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"

Voordelen: "Everything was awesome!!! I am going to buy only from you my next flights."

Voordelen: "nothing"
Nadelen: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."

Voordelen: "I recomand to Everyone to use the airlines!!Very good quality"
Nadelen: "Nothing , was everything perfect!The stewardesses very nice"

Voordelen: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."

Voordelen: "Food"
Nadelen: "Space to sit, especially when seated in the middle"

Voordelen: "Can't say that I liked anything at all."
Nadelen: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."

Voordelen: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Nadelen: "Seats rather narrow"

Voordelen: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."

Nadelen: "No online check-in. 1 hour waiting for nothing."

Voordelen: "First time flying with them. Strongly recommended!"

Voordelen: "The service was OK, we flew on time and the flight itself was pleasant."
Nadelen: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."

Voordelen: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Nadelen: "Not applicable"

Voordelen: "The crew is very good"