Voordelen: "Seat reclining was good. Fleece blankets were warm"
Nadelen: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Voordelen: "Friendly crew, comfortable plane"
Nadelen: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
Voordelen: "Helpful friendly crew, reasonable ticket prices."
Nadelen: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
Voordelen: "The two check in bags rule."
Nadelen: "Not applicable"
Voordelen: "New plane, fresh feel. Food is ok."
Nadelen: "Airline feels basic and no frills."
Voordelen: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Nadelen: "No vegetarian option Bad boarding procedures, no one gets direction and it was very slow"
Nadelen: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"
Voordelen: "Food and in-flight services"
Nadelen: "Entertainment package"
Voordelen: "Rwanda Air is the best"
Nadelen: "Landing at Kigali was bit rough"
Voordelen: "The crew members are very polite and professional"
Nadelen: "The food is not very nice, the drink is don’t taste so great either . The airline seats are too small"
Voordelen: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Nadelen: "As I said, I liked everything. From the departure to the landing"
Nadelen: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Voordelen: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Voordelen: "They respect the timing"
Nadelen: "The luggage escalator is not working and you have to carry it from one point to another..."
Voordelen: "Everything was perfect. On time arrival."
Nadelen: "Loud Nigerian co-passengers"
Voordelen: "Timeliness, Service, Cleanliness Comfort"
Voordelen: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Nadelen: "The breakfast was not as appetizing."
Voordelen: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Nadelen: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Voordelen: "Nice blankets. Good service."
Nadelen: "Food wasn't that great and juices were very sweet (tasted like sugar water)"
Voordelen: "Good and clean planes, good service"
Nadelen: "We had couple of ours delay and not well communicated"
Voordelen: "Qualité de service Gentillesse équipage"
Nadelen: "Tout était bien"
Nadelen: "We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process."
Voordelen: "The plane was nice and the captain gave good info."
Nadelen: "Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded."
Nadelen: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Voordelen: "the snack was terrific!"
Voordelen: "What did you like? the attendants were very kind"
Voordelen: "Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage."
Voordelen: "The crew was very welcoming"
Nadelen: "We had a delay of 40 minutes at Kigali airport without prior announcement"
Voordelen: "Overall comfort and staff friendliness"
Nadelen: "Landing was a bit turbulent"
Voordelen: "Rwanda air crew"
Nadelen: "Lagos international airport"
Voordelen: "New plane, friendly crew"
Nadelen: "Cramped seating, poor signage & boarding announcements"
Voordelen: "Staff courteous and friendly"
Nadelen: "Some choices on menu do not do well by time of serving ie fish"
Voordelen: "Like Kigali it was clean and efficient."
Nadelen: "Food is almost inedible"
Nadelen: "No entertnainment"
Voordelen: "I like the overall service in the plane."
Nadelen: "I didn't like changing the boarding time."
Voordelen: "Clean, comfortable plane and seating. On time service, courteous attendants. A meal served on a flight that was only about an hour in duration - very nice. Very pleased with this airline."
Voordelen: "The crew is nice"
Nadelen: "Both flights were terribly delayed and while the crew apologized we sat on a small plane. In Entebbe the reason was they overbooked the flight. So leave those people behind to take the next flight, don't keep us prisoners on a plane for hours... Stupid management decisions."
Voordelen: "movie dinner on each leg of the flight"
Nadelen: "the movie didn't finish in the first leg and they didn't show it for the second leg, so I never learned the ending the flight arrived 40 minutes late"
Nadelen: "Too cold on the plane - way, way too cold"
Nadelen: "We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!"
Voordelen: "RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi."
Voordelen: "Crew were pleasant. The flight was comfortable."
Nadelen: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."
Voordelen: "the flight got me to Gaborone on Monday morning"
Nadelen: "Person in Kigali checked my bag to Johannesburg, not Gaborone. Flight was delayed one hour. Slept on a chair in Johannesburg airport for three hours."
Voordelen: "Orderly, organized, courteous"
Voordelen: "In general, it was a pleasant flight from Entebbe to Kigali. The Bombardier was in pristine condition. There was no food offered (the flight is 45 minutes) and there is no entertainment available. The crew was pleasant and the seat comfortable (I am 5'11). I would fly again with RwandAir."
Nadelen: "There was nothing significant enough taken into consideration the characteristics of this flight and the construction in Entebbe."
Nadelen: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
Voordelen: "Unfortunately i missed the flight from kla to Nairobi via Entebbe due to closue of Entebbe Road. Return from Nairobi was okey but was delayed for about 40 minutes"
Nadelen: "Food needs to be addressed"
Du moment que l’on paye pour choisir ses sièges (bébé, espace pour les jambes…) tout se passe bien. Sinon pas de possibilité de s’arranger avec les autres passagers. Et le check in online marche très bien, très rapide à l’aéroport
Pas de film français et siège inconfort
J’ai demandé plusieur fois qu’on m’aide avec mon bébé car je n’avais pas acheté les sièges avec couffin à l’avance mais personne n’a pu m’aider du coup 11h de vol avec le bébé sur les genoux
J’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir un
Our only checked in luggage didn’t arrive from jfk to Istanbul
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
Nadelen: "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."
Voordelen: "The food was awful. Cold sandwiches all the way. Frozen drinks. No hot drinks at all."
Nadelen: "Change the variety of the food same as other airlines do"
Voordelen: "All what you served !"
Nadelen: "Everything is okey !"
Voordelen: "Can't really remember."
Nadelen: "Flight time respect. Earlier flights. Charging system for phone or comuperr and if there was internet availability in flight."
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Voordelen: "Flight between Atlanta to Istanbul was good with ample leg space."
Nadelen: "Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together ."
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Nadelen: "La cuisine est vraiment horrible"
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Voordelen: "The puntuality funny information video."
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Voordelen: "food taste"
Nadelen: "boarding time staff friendlines and help security of passengers piloting errors"
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Nadelen: "Flight got delayed by 8 hours. The food was horrible."
Voordelen: "Smooth flight in general, nice staff"
Nadelen: "Food used to be better"
Voordelen: "Food was good"
Nadelen: "I had to wait until 9am when the counter for baggage registration was open. I arrived to Madrid from Lima at 5.30 am"
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Voordelen: "This flight was not available"
Voordelen: "The flight went well with no complaints."
Nadelen: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Voordelen: "Airplane crew was amazingly friendly and helpful"
Nadelen: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Nadelen: "Sloppy cabin crew at the time of embarkation. Bad entertainment system (horrible touch screen, earphones with loose contact), made a 7 hours trip an unforgettable experience. Food quality was marginal. A drastic contrast with the previous flight of the same airline company (but from Amsterdam to Istanbul), which was very good."
Voordelen: "Great food and on board service"
Nadelen: "I missed a bit more leg room to be able to sleep ok"
Voordelen: "Entertainment was good"
Nadelen: "Economy was tight."
Nadelen: "same, boarding crew was not friendly, and it took a while for boarding."
Voordelen: "Turkish Airlines always has decent food and entertainment."
Nadelen: "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."
Voordelen: "Service was excellent Food was delicious..."
Nadelen: "Everything was perfect..."
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
Good and efficient service. Food was quite poor though. And my seat hadn't been cleaned from previous flight (pockets still full of gargbage). Flight entertainment had a good screen, but audio with earplugs was terrible.
Voordelen: "The food!! The flight was in time and also the flight attendant were so available and caring"
Nadelen: "I have wifi in board for an hour for whatsapp messaging I would have beloved to have it all flight"
Nadelen: "Everything was great!!"
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Nadelen: "I changed my flight but they didn’t change it and now I’m stuck!!!"
Nadelen: "Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey"
Nadelen: "It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness."
Voordelen: "Airrbus A350 confort"
Nadelen: "Crew professionalism and food to be improved"
Nadelen: "Everything starting from the check in to on board restrooms"
Voordelen: "Very good,on time good service"
Nadelen: "Better seats on business in boing 737 800"
Nadelen: "1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi"
Voordelen: "The crew were ok but took ages to help you"
Nadelen: "faster service in the plane"
Nadelen: "The most unprofessional ground staff I have met coupled with the most disorganised airport"
Voordelen: "I liked the services of the air hostess: they were very polite. The flight was also very comfortable and enjoyable."
Nadelen: "The person who gives information should speak the English language portion slowly and clearly for better understanding of passengers"
Nadelen: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"
Nadelen: "There was no entertainment. Breakfast was standard"
Voordelen: "It was a comfortable flight with good intertainment."
Nadelen: "The food could be better."
Voordelen: "Très bien en général"
Voordelen: "Très bien en général"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Nadelen: "My reservation seat was suddenly changed with no notification and apologise. It was really confusing situation."
Voordelen: "Leg space, TV screen and entertainment and the decline of the seat."
Nadelen: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
Nadelen: "Always delaying, catastrophic food."
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Voordelen: "Seats, pillows, blankets, entertainment system, crew."
Voordelen: "Oui j aime"
Voordelen: "Landing on time"
Nadelen: "Limited choice of food- no vegetarian options, only meat."
Nadelen: "No way to charge a phone!"
Voordelen: "Free entertainment! Wish they worked with gogo to purchase WiFi though. Bathrooms are roomier than other airplanes! I’m glad the crew gave me the sandwich even though I was sleeping."
Nadelen: "One of the toilet covers wouldn’t stay up so you had to hold it while going. Paper towels would be nicer than tissue paper. Wasn’t able to use my boarding pass from my phone, waste of paper. Ginger ale would be a nice drink. Didn’t find a list of their drinks in magazine, that would make it easier. Whenever I needed to use the restroom they locked us out a lot whether for head count or re fueling."
Voordelen: "Nightmare , I am separated from my baggage since 28/Feb. until now and the airline is incapable of providing the real status of my baggage."
Nadelen: "The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside."
Nadelen: "flight smelled like pee"
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Nadelen: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
Nadelen: "Lost my bags, missed two connections due to delays, took a bus home instead"
Nadelen: "we were seating 2 hours at the aircraft with no electricity an then they move us to another aircraft and totally we arrived Nairobi more than 3 hours delay"
Nadelen: "The headphones weren’t working and boarding at Addis was very poor. They should have more personal when checking before the Gates"
Voordelen: "Comfortable, excellent service"
Nadelen: "Nothing - everything was fine."
Non respect de l’heure d’embarquement! Décollage et arrivé en retard
Les genoux dans les dents tout le voyage c’est rarement agréable. Avion de Eurowings, un vrai cauchemar. Et je fait 1m75, pas 2m.
Connexion avec Genève mal faite, j’ai du attendre 3h pour un autre vol.
Voordelen: "On m'a fait raté mon vol et pour impossible de trouver un interlocuteur. TRES DECU!!!"
Voordelen: "It was wonderful"
Nadelen: "Best booking app ever"
Nadelen: "On doit payer même le café sur l’avion première fois que cela nous arrive vol de 4 heures sans aucun breuvage ni nourriture inclus. Aucun divertissement."
Nadelen: "The app and trying to find boarding details prior."
Nadelen: "Don’t loose the luggage"
Voordelen: "Brussels airport clearance was quite efficient"
Nadelen: "Better instructions at the airport"
Voordelen: "Seats were comfortable. Entertainment system stopped working part way through"
Nadelen: "Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing."
Nadelen: "At least give a glass of water."
Voordelen: "Brussels Airlines crew"
Nadelen: "Would have been nice if you didn't have to pay for the soft drink."
Voordelen: "confort & service au niveau attendu"
Nadelen: "20 mins de retard au décollage"
Nadelen: "2:30 de retard"
Voordelen: "It was ok"
Voordelen: "Good explanation for the pilot itself. Effor to reduce the inconvenience."
Nadelen: "More than 2 hours delay in Brussels That could have been better !"
Nadelen: "Was really a great experience from start to finish."
Nadelen: "Repas moins basique"
Nadelen: "Retard de 20 mins a l'embarquement Repas à prevoir"
Nadelen: "nous sommes restés coincés une heure au sol au départ pour des formalités administratives"
Voordelen: "Efficient and very nice crew"
Nadelen: "90 minutes delay for departure from Brussels to Washington..."
Voordelen: "Vol à temps et équipage agréable"
Nadelen: "pas de proposition de divertissement : lecture, journaux, ...."
Nadelen: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."
Nadelen: "Propreté de l'avion à l'aller."
Voordelen: "Very pleased with crew and seats."
Voordelen: "Seats were old, but very spacious and comfortable."
Nadelen: "The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers."
Voordelen: "Retard de 45 min"
Nadelen: "Je n'ai jamais reçu un service de ce genre avec aucune compagnie dans le passé. Avec plus de 50 vols à mon actif dans les 5 dernières année, jamais je n'ai vécu cela. Je travaille dans le tourisme et vous pouvez être certain que je déconseillerai votre compagnie dans le futur à tous mes clients et clientes. Le personnel à bord n'étais pas courtois du tout, aux portes d'embarquement et ainsi qu'au service à la clientèle de votre compagnie. Je n'arrive pas à comprendre d'où vient votre réputation exemplaire après avoir vécu cette expérience. Votre responsable de l'aéroport Pearson International de Toronto a été audieuse et n'a pas été à l'écoute du tout lors de notre rencontre. Avec plus de 2500$ dépensé pour un aller-retour Paris/Montréal et ce genre de service en retour j'attendais un minimum de considération venant d'une compagnie digne de votre renommée. Mon conjoint est médecin et vous n'avez pas l'air de réaliser ce que réalise ce genre de situation. Nous étions à temps à la porte et on nous a tout simplement refusé l'accès. Aucune solution possible peu importe ce que nous demandions. Aucune possibilitée d'avoir un vol plus tôt ou simplement de faire livrer bagages à notre domicile. Seulement l'interdiction d'entrer dans l'avion que nous avions choisi et ce avec des raisons valables vue le métier de mon conjoint. Je ne comprends pas pourquoi cela nous retombe sur nous, nous devons payer des dépenses supplémentaires afin de rentrer à temps, alors que sur internet lors de la réservation la correspondance était prévue, et qu'on nous a assuré que les bagages auraient le temps de suivre à Paris. J'espère grandement que vous allez considérer ce message et que vous allez faire quelque chose autre qu'un courriel d'excuse."
Voordelen: "Very good service! Friendly and happy staff!"
Nadelen: "The food; I didn't like the sandwich and the snacks"
Voordelen: "Je suis grand de taille, j'avais de la place pour mes pieds."
Nadelen: "L’embarquement était très long a partir de Bruxelles. Le personnel naviguant etait peu souriant. La sélection des médias proposés étaient moins attractifs"
Voordelen: "L’embarquement etait rapide on a décollé à l’heure"
Voordelen: "Food and a good cabin crew on Brussels Air."
Nadelen: "No complaints"
Voordelen: "Personnel de cabine."
Nadelen: "Retard. Trop d'annonces Safety."
Voordelen: "Equipage, propreté, entretien de la cabine, ponctualité."
Nadelen: "Thé, café et eau devraient être à discrétion. Le tout payant ne paye pas..."
Voordelen: "Personnel sympa."
Nadelen: "L'embarquement est chaotique, pas de divertissement"
Nadelen: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Nadelen: "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"
Voordelen: "Efficace dans l’embarquement. Vol à l’heure. Arrivé en avance. Sièges confortable pour un court voyage."
Voordelen: "Départ à l'heure et arrivée en avace. Si seulement toutes les compagnies pouvaient faire comme ca"
Voordelen: "The on board staff was very nice. That's pretty much the only thing that I liked."
Nadelen: "Just about everything. Not only were both flights delayed, one without notice, both the check-in and boarding processes were obscenely long with no obvious reason. On board, the staff was very pleasant but took almost 20 minutes to respond to a page and I only paged them one time. The screens for entertainment had a lot of trouble reading touch for both my seatmate and I and the selections were very limited. My seat did not recline which made for a very uncomfortable flight as I had hoped to be able to sleep. They lost one of my bags and somehow still have not found it more than 36 hours later."
Voordelen: "As if our flight from Washington to Brussels was not delayed enough, the flight segment to Accra from Brussels was delayed for almost 2 hours"
Nadelen: "Almost everything about the trip was impacted one way or the other. Our luggage/bags were partially damaged too, but I decided not to lodge an official complaint."
Voordelen: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."
Nadelen: "Pour un vol de 6h, international il est selon moi inacceptable qu’il n’y pas eu ni collation de servit ni de breuvage. Tout était payant."
Voordelen: "I found that the meal served was of particularly good quality and tasty"
Voordelen: "L'attention de l'équipe à bord était au delà de l'habituel dans les avions de compagnies de bas coût. Ils ont montré un vrais souci pour le confort des passagers."
Nadelen: "Ma siège était dans le dernier rang de l'avion, sans fenêtre et pas trop commode. Pourtant, c'était à cause de ça que l'équipe, sachant les inconvénients, m'ont montré cette attention spéciale comme compensation."
Voordelen: "À l heure excellent décollage et atterrissage tout en souplesse"
Nadelen: "Siège peu confortable je ne pouvez pas abaisser le dossier"
Voordelen: "l acceuil et personnel tres sociable"
Nadelen: "Retard et bagages perdus"
Retard de plus de 6 h inacceptable
Ma mauvaise note est liée au fait que je me suis fais arnaquer par Travelgenio (1500 €). KAYAK, si vos partenaires sont des voleurs c'est vous que l'on traitera de voleur.
Des Stewart’s pro et respectueux
on vérifie 4fois le pasport de mon conjoint. une fois à Marrakech ils s'aperçoivent que son pasport est périmé. nous on obliger de payer un billet retour. pris en otage là-bas la pire journée de ma vie
Le vol est arrivé à l’heure. Tout s’est bien passé.
Tous les vols sont arrivés à l’heure.
Tapis de bagage bloqué et longue attente avant l’arrivé des bagages
Voordelen: "I was concerned about Royal Air Maroc’s mixed reviews, however, our direct flight from Miami to Casablanca was on time, no damage or loss of luggage, coach seats were okay, food was average, flight and crew were polite and helpful. All-in-all it was satisfactory for the price."
Nadelen: "The food was average - standard for coach."
Nadelen: "Retard de deux heures du début de vol"
Voordelen: "Old dirty plane. Horrible loading not very organized"
Nadelen: "Needs to be cleaner, better organized"
Voordelen: "Le repas"
Nadelen: "La propriété de l avion"
Nadelen: "Sans avis"
Voordelen: "The crew was very nice"
Nadelen: "The price was high"
Voordelen: "Personnel à bord sympa"
Voordelen: "Everything was amazing, Thank you :)"
Voordelen: "On time. Generous luggage allowance."
Nadelen: "Passport control in Tunis was very bad. Transfer process in Casablanca also not great. Tunis Casablanca leg was very cramped seat."
Voordelen: "Personnel très présent confort des sièges"
Nadelen: "Retard d’une heure avant décollage"
Nadelen: "Que je puisse pas perdre mon passeport"
Nadelen: "Que perde pas mon passeport"
Nadelen: "Bonjour , J’ai demandé si il y avait des couvertures pour mes enfants. L’hôtesse m’a dit qu’elle allait voir. Elle n’est jamais revenue ni pour me dire qu’il n’y en avait pas ni pour m’en donner! Pas très “PRO” je trouve. L’avion n’était pas propre avec des traces. Le petit dej était mauvais"
Voordelen: "Grand espace pour les jambes"
Voordelen: "Le personnel accueillant"
Nadelen: "Le repas"
Voordelen: "Surclassement en premium"
Nadelen: "Décoller à l heurre."
Voordelen: "Le personnel du bord était agréable, disponible et au service d’un avion énorme plein d’enfants en bas âge."
Nadelen: "Pas d’écouteurs disponibles, ma tablette était cassé, impossible de l’utiliser pour manger au risque de retrouver le plateau par terre."
Voordelen: "The boarding was fast"
Nadelen: "The customs and passport control"
Voordelen: "Crew did a great job, they were very courteous friendly and professional. Also I was very pleasantly surprised to see no baggage fees!"
Nadelen: "Le repas et le vol a l’heur"
Nadelen: "J'ai acheter des produits le Stewart mas pas rendu la monnaie 11 € c'est le geste et confiance ,cheveux dans le pain"
Voordelen: "New plane and good pilot - smooth take off/landing"
Nadelen: "Delayed departure, long boarding process, and unfortunately my entertainment system was not working"
Nadelen: "Good service good flight"
Nadelen: "Retard, service, l'écran qui ne fonctionne pas"
Voordelen: "Crew, aircraft"
Voordelen: "Sky-Ram Repas délicieux Personnel accueillant et professionnel"
Nadelen: "Confort siège business"
Voordelen: "Sky-RAM, génial et innovant"
Nadelen: "Pas de possibilité de télécharger son téléphone Confort des sièges en classe business:limite Petit déjeuner : proposer autre chose que beurre et confiture non compatibles avec diète"
Voordelen: "very bad not clean sting like bad smell in the flight"
Voordelen: "L’accu Chaleureux"
Nadelen: "Enregistrement extrêmement lent"
Voordelen: "Beaucoup de repas. Personnel beau et gentil"
Nadelen: "Pas d'écran pas de film"
Nadelen: "A l’aller et au retour, si vous avez une place au dela de la rangee 25 vous n’avez pas le choix c’est poisson. Le boeuf ou poulet n’est plus disponible."
Voordelen: "L’equie était bien organisée, serviable et patiente. Y avait pas de retard"
Nadelen: "La nourriture"
Voordelen: "The plane was cleaner and the seats were more comfortable than my NYC --> Casablanca flight."
Nadelen: "No vegetarian option (I travel a lot, and I've never encountered this!). But, given that the flight was so short, this didn't matter much to me."
Voordelen: "Not much"
Nadelen: "Complete disorganization, no communication, terrible at keeping the schedule, untrustworthy. Overall a poor airline and experience for me"
Nadelen: "Food was poor and they served the same over and over again. Plane itself was not very clean. For a long flight, they waited a long time before serving any beverages"
Nadelen: "My flight was put on standby, so I couldn't check in using the machine. When I went to the Air Morac counter to check in, they refused to listen to what the problem is. First person told me my ticket is not business class, without even hearing out what the problem is. Second person told me to go to another counter. When I went there, the third person told me they only process passengers flying to Russia, again refusing to listen to what I have to say, and then direct me back to the second person. After that, second person confirmed that the 3rd person is responsible. So I went back, the third person finally decided to listen and told me to wait for their supervisor. I stood there for 40 minutes. The whole thing is extremely unprofessional."