There is not much good to say. Boarding process is time consuming, food should improve a lot and entertainment choices are limited and outdated.
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
information guide where to go next gate.
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
I love my experience with this airline. The crew was very accommodating and the service was more than excellent. It felt like being home up in the clouds.
Voordelen: "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Nadelen: "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."
Voordelen: "Food, service"
Nadelen: "The space"
Voordelen: "The crew members were really nice and accommodating."
Nadelen: "Need more entertainment selections."
Voordelen: "Crew was amazing"
Voordelen: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Nadelen: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Voordelen: "Crew , announcements were restful , not loud and blasting like some airlines"
Nadelen: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Voordelen: "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Nadelen: "Amélioration des repas , mets air climatisé dans l’avion"
Nadelen: "Delay could be complimented by faster speed"
Voordelen: "Crew was amazing"
Voordelen: "Tellement mieux que les compagnies européennes"
Nadelen: "Reservation online"
Voordelen: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Nadelen: "Very cramped. Worst leg of the journey"
Voordelen: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Voordelen: "Dim sum between Hong Kong & Singapore."
Voordelen: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Voordelen: "The lunch and dinner menu was excellent"
Nadelen: "more bathrooms."
Voordelen: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Nadelen: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Voordelen: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Voordelen: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Nadelen: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Voordelen: "Seats more comfortable than premium economy, staff more helpful!"
Nadelen: "Food was ordinary"
Voordelen: "The main course"
Nadelen: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Voordelen: "Great entertainment system for a short haul fl flight"
Nadelen: "Terrible food"
Nadelen: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Voordelen: "Premium economy"
Voordelen: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Voordelen: "Service and food"
Voordelen: "Food and good service"
Nadelen: "Too salty Hindu non veg meal"
Voordelen: "Christmas decorations, service, attitude of staff"
Nadelen: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Voordelen: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Nadelen: "Nothing! Best daytime flight to europe! And home before midnight"
Voordelen: "crew was very polite and cheerful."
Voordelen: "Service from Singapore airlines"
Voordelen: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Nadelen: "It would be great it the seats were leather so that plane would feel more cleaner."
Voordelen: "Service was great."
Nadelen: "Bit on the cold side."
Voordelen: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Voordelen: "Excellent service, Confortabilité et assistance pendant tout le trajet!"
Voordelen: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Nadelen: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Voordelen: "Food, movies, support, were all wonderful."
Voordelen: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Nadelen: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Service could be better. Not if it is because of covid or if it because Etihad is facing financial struggles but the overall journey was below average compared to other business class I have taken in past. I was comparing with Emirates which is much better service and plane quality.
I had a senior citizen travelling with me in business class while I was travelling in Economy. The return trip from Chicago was okay. However, the ground crew need proper training and need to ensure proper handling of passengers who have special needs. There were two people who needed wheel chair access including my mom. While they got a wheel chair for a person whose travels ended in Abu Dhabi, they did not accomodate for my mom who needed wheel chair access as well. They wanted her to walk instead. They made a big deal in providing wheel chair access to her and only provided the wheel chair once we strongly complained about it. This was also an issue as the plane was not connected via a jetway and was connected with stair cases. They were informed previously that my mom needed wheel chair access through out her trip. It was just a general lack of planning on Etihad's part. The flight was delayed due to technical issues as well and we left 30 minutes late. In addition, my mom was requested the Asian Meal and she was informed that the Asian Meal was not requested in business class. This was deplorable as she was unable to eat much on the flight from Abu Dhabi to Chicago. All in all, the business class experience was not great and would consider other airlines who could do a better job in handling special requests. The departure flight from Chicago was a different experience and the crew on the oubound flight from Chicago was extremely helpful and provided food choices that my mom enjoyed. That was thee epectation from Etihad on our return. However, the ground crew and the in-flight crew were more mediocre in providing the service. My mom did not sleep well on the flight as well and did not have much appreciation for the in-flight entertainment. For a business class expereince, the expectations were higher. However, the experience turned out to be more mediocre.
Voordelen: "Need improvement - customer service"
Nadelen: "The Seats were really old and no new movies"
Voordelen: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Nadelen: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Voordelen: "Crew was friendly and online entertainment system had a lot to offer. Online check-in does save time, it's a shorter queue & you just have to drop off your luggage."
Nadelen: "Eithad charges for seat selection now! Not seats with extra legroom or any other perks. But any seat in Economy if you select it 24 hours before departure, anywhere from $25 to $45. Seat selection is free if flight departure is less than 24 hours away but available seats are all random."
Voordelen: "Luxury and spacious toilets"
Nadelen: "Amount of food was not enough from Hong Kong to Abu Dhabi."
Voordelen: "Flotte très moderne"
Nadelen: "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Nadelen: "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Nadelen: "Everything was great"
Voordelen: "Seats near me were empty"
Nadelen: "There was no vegetarian food. This is a big thing. The stewardess walked past me although I was waiting to buy from duty-free."
Voordelen: "Les films et le casque confortable . Équipage agréable et avion confortable"
Nadelen: "Nourriture moyenne mais correcte."
Voordelen: "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Nadelen: "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Voordelen: "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Nadelen: "Disasterous! The flight departed 3 hours late because of some mechanical problem. So missed connections in Abu Dhabi, although Ethihad could have held a later connection to BKK for just about 20 minutes for us to board. The huge hassle getting lodging from the airline to take an onward flight the next day. Your staff would not accommodate us at the airport hotel so we could avoid the need to obtain a visa, which takes a minimum of 3 hours wait. We finally gave up on the visa and decided to just stay up overnight at the airport. That caused one kind Ethihad staff to finally make issues us an authorization for the hotel at the airport. We would never fly your airline again."
Voordelen: "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Nadelen: "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Nadelen: "Too much waiting in queues... Minimum of 2 hours of waiting, Too few counters."
Voordelen: "Amabilité du personnel et qualité de la nourriture"
Nadelen: "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Voordelen: "The new A380 was great"
Nadelen: "It was freezing cold Trays were left in front of passengers for too long Entertainment options were poor"
Voordelen: "Charging for devices at the seat, not too cramped."
Nadelen: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."
Voordelen: "This was my second time flying with Etihad and the experience was excellent. Continue to provide excellent service to all customers regardless of where the sit"
Voordelen: "Etihad showed some kind of discrimination non-muslims wheel chair passengers. My luggage is not taken good care of as they tear my zipper. The crew of are okay but never take good care of seniors with some physical disabilities to check and see whether they need water to drink on long distance flights as many airlines do. Muslim wheel chair passengers were given preferential treatment as I am always last one to be picked up and my luggage came at the end after waiting for one hour."
Voordelen: "inflight service, F&B, new planes, checkin, connections"
Nadelen: "no jet away at deplane. Stairs are clumsy"
Voordelen: "The crew"
Nadelen: "The food and cabin confort"
Voordelen: "Confort de l'avion excellent surtout pour les grandes personnes"
Voordelen: "Confort correct. hôtesse à l'écoute"
Nadelen: "Emplacement des jambes un peu juste pour les grandes personnes"
Voordelen: "Le confort , le calme"
Voordelen: "Easy to cancel trip"
Nadelen: "Kayak did not have technology to know about cancellation"
Nadelen: "Food was awful. There was no other choice than Paneer the indian food."
Voordelen: "The service onboard was great, the crew were attentive and looked after the passengers."
Nadelen: "The Boeing plane had very restrictive movement while seated. It was especially difficult when eating on the plane you could not cut your food due to the space restriction with fellow passengers."
Voordelen: "Nice crew. I'm a frequent flyer and my journey from Abu Dhabi to Cairo, the crew was very nice . (a preference for my first trip of the day though ;)) Everything was very good, except for the screen: on both planes I used this day, it didn't work but it was exceptional in experience. Free champagne! :p"
Nadelen: "Everything was very good except for the screen: On both planes that I used this day, it didn't work but it was exceptional in experience. The flight from Abu Dhabi to Cairo, no choice of food due to limited and badly anticipated quantities."
Voordelen: "timeliness, in-flight entertainment, food"
Nadelen: "Etihad checkin crew at ahmedabad are the worse in the industry and would never fly again with such service."
Voordelen: "Really nice crew and helpful. Food excellent"
Nadelen: "Older plane and a bit cramped for a longer flight"
Voordelen: "1) the flight was not full which was a big plus 2) the universal charging at the seat, I didn't need a converter."
Nadelen: "1) The sinks in 4 bathrooms were broken. People were still using the bathrooms although there was no sink. So people were not washing their hands which is unsanitary. 2) the food was not very good, nor the timing of it. Also sandwiches in plastic wrapping were distributed during sleeping hours and that was very disruptive. 3) the plane was older. 4) the flight was very expensive so I expected 5 star features and comfort, but it was only a 3 star for me."
Voordelen: "Good selection of movies and live TV. Ample leg room. Boarding is not as per zones. Announcements and directions at the gate are not very clear nor loud."
Nadelen: "They don't offer choice of vegetarian or non-vegetarian meals. They just hand you whatever is on the cart. Crew appears to be very defensive."
Voordelen: "Good food and vegetarian options"
Nadelen: "Not very good movie options"
Nadelen: "I had one piece of checkin baggage. surprise surprise it was misplaced and finally delivered to my house, 10 hours after my arrival to the destination"
Voordelen: "The food and the entertainment."
Nadelen: "The information desk had a terrible attitude towards me - the customer, and when I tried to explain to them how disrespectful they were being they continued to disrespect me once again. Also, the worker at the counter was lazy and wouldn't do his required job. Also, the new update towards the tv makes it harder for me to pause the movie I am watching or to finish the movie altogether."
Voordelen: "Free wifi pls"
Voordelen: "Was on time."
Nadelen: "Crew was a bit harsh."
Voordelen: "Crew was supportive"
Nadelen: "Food was a huge let down"
Voordelen: "Customer service."
Nadelen: "No complaints."
Voordelen: "Very think good"
Voordelen: "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Nadelen: "Le personnel de cabine souriant et avenant"
Voordelen: "The crew was very nice."
Nadelen: "THere was no air conditioning! Seemed like the pilot tirned on heat. And the whole plane smelled."
Nadelen: "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Voordelen: "I bought a one way from Los Angeles to Kathmandu. I had a 16 hour layover in Dubai. I went to the Ethiad help desk upon arrival to inquire about my gate. I was given the info I asked for, and to my surprise a voucher to a five star hotel and two meal vouchers at the airport----Complementary!"
Voordelen: "Blanket was provided."
Nadelen: "The crew attendant who checked me at Delhi airport informed that the flight to Abu Dbabi to Istanbul was a full flight and therefore the only option was to have a seat in the middle. However, near the end of my flight I went to the bathroom and noticed there were MANY open seats with more than a handful of people that had a whole row to themselves. I wonder where she got her information because what she shared with me was totally false and I am totally appaled. Also, very, very long lines to check in taking more than one hour to get boarding tickets. It is freezing on both planes."
Business with Malaysia was an absolute pleasure.
Nadelen: "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."
Nadelen: "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
Nadelen: "Flight was delayed by two hours"
Voordelen: "Our luggage missed the connection but the situation was well handled"
Nadelen: "The plane was old but the flight was inexpensive"
Voordelen: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Voordelen: "Good seats and crew."
Nadelen: "Choice of movies"
Voordelen: "The food"
Nadelen: "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"
Voordelen: "All went Well, no delays, good service."
Voordelen: "Window seat was good for enjoy very wonderful outside view."
Voordelen: "Boarding was organized"
Nadelen: "Vegetarian food wasn’t great"
Voordelen: "The people at the check-in desk."
Nadelen: "A light snack and drinks would have been good. Even just water."
Nadelen: "lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation"
Voordelen: "Friendly staff"
Nadelen: "Security check at gate without priority Bagage Delivery business class"
Voordelen: "Excellent as well!"
Nadelen: "Everything good as well."
Nadelen: "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
Voordelen: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Voordelen: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Nadelen: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Voordelen: "The food and check in is better flying from HK to KL.."
Nadelen: "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."
Voordelen: "Service and integtity"
Voordelen: "Friendly and helpful crew"
Nadelen: "Food. Arrival arrangements (although this may be out of the airlines control - slow immigration, disorganised luggage collection."
Voordelen: "On time. Good food Good flight attendant service"
Voordelen: "The flights were on time :)."
Voordelen: "Fast boarding"
Nadelen: "Forced to check a carry-on used all over the world for years. Then they lose it"
Voordelen: "The crew was nice."
Nadelen: "Two MH flights I took were 1 hour and 2 hours late. The latter resulted in missing connection to BKK and another flight to TPE. I got stuck in Kuala Lumpur for the night and they booked me a resort that was 30-40 min drive from the airport. How are all of these reasonable?!"
Nadelen: "Why did the entertainment get shut off more than 30 minutes before landing?"
Voordelen: "The service"
Nadelen: "The food"
Voordelen: "The early arrival, and the service"
Nadelen: "Nothing really"
Voordelen: "The entertainment, seat spacing"
Nadelen: "The gate"
Voordelen: "Despite recent tragedies that led to loss of life and aircraft, the flag carrier of Malaysia seems to be well on the road back to good health and prosperity. This is a win-win situation all 'round. From being re-booked to an earlier flight by their impressive ground staff to excellent in-flight service and airmanship during the ride, the experience was truly one of the nicest airline experiences in recent memory. With improvements at MNL coupled with this fine experience, I now have another option to choose from when traveling by air both within SEA and beyond. Kudos to all."
Nadelen: "Though not MH's fault, having to queue for nearly 2 hours at KLIA to clear immigration formalities was an extremely rude welcome back here, considering that it took me less than 30 minutes in June to clear formalities at the "Budget Terminal.""
Voordelen: "Food, entertainment, staff and confort all up to the usual MAS standard"
Nadelen: "Plane was 45min late departing and I was meeting my partner connecting in KL. There was supposed to be a 2 hour layover - instead we almost missed my flight. Fortunately, he was able to hold the plane and I made it. My baggage didn't though - and was only delivered to the hotel at midnight after a convoluted process claiming it at Tan Son Nhat Airport. Not really good enough given we paid extra in order to be able to travel together. Pick up your game MAS - 2 planes out of the sky and you won't regain customers like this!"
Voordelen: "Movie story"
Voordelen: "Free beer and wine. Good inflight entertainment. Food ok."
Nadelen: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
Voordelen: "Boarding was easy with less passengers."
Nadelen: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
Voordelen: "Service in the plane"
Nadelen: "Service at the airport."
Voordelen: "my family and I flew one way Singapore to London (15 hours 1 hour stopover in KL) for $1600 (all 4) Singapore Airlines or BA were $1800 per person. they are nicer airlines but not $5600 better. Airbus A380 was a bit tired but service was good. pretty painless trip all in all"
Nadelen: "Got stuck by lots of crying kids."
Voordelen: "On Time"
Nadelen: "No newspapers"
Voordelen: "Flight attendants were friendly"
Nadelen: "I got severely sick after having ate in the plane. Only a weird selection of old movies provided. Checkin online bugging. Gates are very far in the airport."
Voordelen: "Although I only gave it 4 for comfort, that is mainly because it wasn't a fully reclinable seat which I don't think it's available on a 737. Otherwise the level of service from the staff was excellent."
Nadelen: "Relatively little to complain of. As noted above the lack of a fully reclining seat is due to the aircraft type in general. Otherwise no complaints."
Voordelen: "Flights seat is comfortable"
Nadelen: "Delay and boarding at very last minute."
Nadelen: "Flight purchase did not go through and found out too late to try and rebook it again. Tried calling booking company to sort it out and was on hold for 40 minutes which caused me to miss my flight."
Voordelen: "Cheapest nonstop between KUL and HKG on one of the 3 major alliances."
Nadelen: "Dated planes, inadequate recline and seat pitch. Economy on MH 737s is POOR, with no recline seats. Pay the extra money and fly business, with MHUpgrade. A 50% bid usually will win you an upgrade"
Voordelen: "Pilot kept taking detour to avoid turbulence"
Nadelen: "Food -very little in quantity. Dinner: just a sandwich. Breakfast - just a little bit. Cabin Staff - unmotivated; poor Sevice"