Du moment que l’on paye pour choisir ses sièges (bébé, espace pour les jambes…) tout se passe bien. Sinon pas de possibilité de s’arranger avec les autres passagers. Et le check in online marche très bien, très rapide à l’aéroport
Pas de film français et siège inconfort
J’ai demandé plusieur fois qu’on m’aide avec mon bébé car je n’avais pas acheté les sièges avec couffin à l’avance mais personne n’a pu m’aider du coup 11h de vol avec le bébé sur les genoux
J’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir un
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
Nadelen: "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."
Voordelen: "All what you served !"
Nadelen: "Everything is okey !"
Voordelen: "Crew amazing, seats were comfortable."
Voordelen: "I had a nice exit row seat and the plane had a good selection of entertainment."
Nadelen: "flights were delayed significantly and in Tbilisi the staff did not show up until about 10 minutes before the plane was supposed to depart. Crew had not been inside the new airport and could not answer questions about transfers."
Voordelen: "Crew was below average,seats was horrible"
Nadelen: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Nadelen: "See comments above"
Nadelen: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."
Voordelen: "Airplane was clean, well-stocked with blankets and pillows, good in-flight entertainment. Staff was friendly and the flight was not crowded which made for a more comfortable experience."
Nadelen: "Limited meal options for someone with food allergies."
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Nadelen: "La cuisine est vraiment horrible"
Nadelen: "Need More premier economy seats"
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Voordelen: "Only two thing. The bathrooms and the intertainment"
Nadelen: "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"
Voordelen: "I love the food and service, thank you Turkish airlines, you are the best in the world"
Voordelen: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Nadelen: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Voordelen: "Quick assistance when connection flight messed"
Nadelen: "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"
Voordelen: "The service was excellent and the staff was so professional and nice"
Voordelen: "Dessert, food, entertainment."
Nadelen: "Seats were not too comfortable."
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Voordelen: "Polite crew, comfortable enough"
Nadelen: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Nadelen: "Waiting 2.30 hr after boarding time and never got anything back from Turkish Airlines for wasting my time"
Voordelen: "Airplane crew was amazingly friendly and helpful"
Nadelen: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Voordelen: "Great food and on board service"
Nadelen: "I missed a bit more leg room to be able to sleep ok"
Voordelen: "Turkish Airlines always has decent food and entertainment."
Nadelen: "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."
The crew was so so rude Except one person his name is khaled
Staff is amazing every thing is ok Just the aircraft is not old
Voordelen: "Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir"
Nadelen: "The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all."
Voordelen: "Boarding process was very smooth. Chairs were comfortable"
Nadelen: "Entertainment options in business class were more limited than those of American carriers. Also, food was just okay."
Nadelen: "The plane was old and so small, it wasn’t comfortable at all"
Voordelen: "On time"
Nadelen: "Send notifications"
Nadelen: "Boarding it was not good"
Voordelen: "Good crew. New plane."
Nadelen: "Leg space was tiny. Uncomfortable seat."
Voordelen: "The plane dream liner"
Voordelen: "The crew and flight was one of the best ever. Seat was comfortable. Flight attendants went above and beyond!"
Nadelen: "Flight was delayed nearly an hour with no announcements as to what was happening or why!"
Voordelen: "On-time arrival, direct flight"
Nadelen: "Poor in-flight service. They said they would give out a snack before landing but never did. If you want a drink other than at meals, you have to go get it yourself."
Voordelen: "The best trip in everything"
Voordelen: "Our flight got delayed for 3 hours and they where ri rude to us"
Voordelen: "In flight entertainment and lunch served. Special accommodations made for our child."
Nadelen: "Nothing...a wonderful experience!"
Nadelen: "The flight arrived late 1.30 hours, so I miss the domestic flight."
Voordelen: "Rapidity for delivering the luggage"
Nadelen: "Verification of visa"
Nadelen: "THE FOOD WAS REALLY BAD , AND THE AC WAS EXTREMELY COLD"
Voordelen: "Short flight, very efficient. No extra fees for baggage."
Nadelen: "Cabin staff could have been a little more friendly."
Voordelen: "On time arrival"
Nadelen: "Translation speeches. Food uncooked. Bad entertainment"
Voordelen: "vol Cairo Paris raté, transformé en Cairo Vienne, Paris"
Nadelen: "Que les bagages suivent !!!"
Voordelen: "tout sauf la ponctualité"
Nadelen: "4,5 heures de retard, cause panne mécanique réacteur gauche, débarquement, attente dans le hall et bien sur... Pas de bagages a l’arrivée a Pâris car correspondance Cairo Vienne, Paris ratée au niveau de nos 3 valises"
Nadelen: "The plane was really old, no personal entertainment system for a 5 and a half hour flight is unacceptable. Seats very uncomfortable"
Voordelen: "The food was really great, and the crew was so helpful"
Nadelen: "If flying on time its always late even more than one hour"
Nadelen: "Very old planes. Poor cleanliness"
Nadelen: "Aberu had a bag of less than 20kgs and they dont let her send it from addis ababa. Plus the small bad sent was not received. Very bad"
Nadelen: "3 hours delay !"
Nadelen: "4 bags, agent charged me $100 for 12 # excess wt will no not allow me to repack to the lighter “other 3 bags 18 pounds light, total. I think a refund is in order."
Voordelen: "Short flight"
Nadelen: "Quick orocedure"
Voordelen: "The food"
Voordelen: "I like that there were any kind of drinks you like ( from sprite to mango juice). The meat was too hard to eat. It was almost a raw meat. Very hard to chew."
Nadelen: "I didnt like the crew checked our boarding papers in the plane. It was nonesense. I showed the boarding paper 3 thimes and they want to see one more time."
Voordelen: "Le repas était bon."
Nadelen: "La température de la cabine, trop chaude L’hôtesse pas très agréable."
Voordelen: "Pas grand chose"
Nadelen: "La chasse d’eau des toilettes ne fonctionnait pas. L’équipage était au courant. Je l’ai signalé alors que j’étais la premiere à les utiliser. La climatisation ne fonctionnait pas non plus. Aux 2/3 du vol, nous avons eu l’Impression d’être dans un sauna. Atroce ! Alors que d’habitude j’ai toujours froid !"
Nadelen: "The aircondition was not working since the very begining for 4 hours and even after was not fully cooling. It was hot"
Nadelen: "45 minutes to get my bag!"
Voordelen: "Almost perfect"
Nadelen: "They didn't give me a travel kit."
Voordelen: "Ponctuels, avions récents ou neufs, pnc charmants bon plat chaud"
Nadelen: "Transit 6 heures au retour de Louxor xor via Le Caire Quand revient le vol direct oaris Louxor ??"
Voordelen: "Flight wasn't packed. Reasonable room for carryons. Seat next to me was open, though most seats were full."
Nadelen: "There was a late gate change in Cairo, which was not communicated to the new gate personnel. They were not ready to receive, there was no female screener which required a delay for the ladies to enter the gate area, and the plane was late leaving. Not a crisis, but was entirely avoidable. Also, I suggest avoiding long layovers in the Cairo airport. There are few chairs outside the eating areas."
Voordelen: "The timing is so accurate as well they were so fast getting everything done."
Nadelen: "Most of the crew are really professional but few were little bit aggressive."
Voordelen: "Crew are always polite and attentive"
Nadelen: "Plane not comfortable. No individual entertainment. Poor food. Toilets not cleaned in flight"
Voordelen: "Great crew, members always welling to help"
Voordelen: "Service in the plan excellent & good entertainment"
Nadelen: "Service in the ground so pad from custom & the economy class bag come before the business class & all bags almost with business class from kuwait to cairo"
Voordelen: "The crew and ground service is excellent."
Nadelen: "Bad seats, poor selection of drinks, mediocre food."
Voordelen: "Crew was lovely"
Nadelen: "All was fine"
Nadelen: "The pilot was excellent in take off and landing. He got us through some turbulence in a smooth excellent way"
Voordelen: "Service was great"
Voordelen: "The crew was gentle and courteous."
Nadelen: "I choose to see only positive things."
Voordelen: "Everything was fantastic"
Meal quantity was very less.
The best opportunity you will clear us immigration at Abu Dhabi
Food is horrible compared how it was in ETihad few years ago so is staff who doesn’t want to help the people at all.
The original flight on 15th canceled but not informed the passenger. The next flight allocated was for 20th. Why 5 days later. This is unacceptable
Voordelen: "Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines."
Nadelen: "Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback."
Voordelen: "It’s OK"
Nadelen: "Need improvements"
Voordelen: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Nadelen: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Nadelen: "THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE"
Voordelen: "Love Etihad service"
Nadelen: "Snacks, i didn't want set meal"
Voordelen: "Flotte très moderne"
Nadelen: "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Nadelen: "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Voordelen: "Les films et le casque confortable . Équipage agréable et avion confortable"
Nadelen: "Nourriture moyenne mais correcte."
Voordelen: "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Nadelen: "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Voordelen: "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Voordelen: "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Nadelen: "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Voordelen: "They were strict about people changing seats to exit rows without prior permission"
Nadelen: "Food, cleanliness, boarding, timeliness, both etihad flights were late."
Voordelen: "The flight took off and landed on schedule"
Nadelen: "The food was not good but for a short flight, I was ok with waiting until I landed in Kathmandu to eat."
Voordelen: "Amabilité du personnel et qualité de la nourriture"
Nadelen: "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Nadelen: "Everything was bullshit!"
Nadelen: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Voordelen: "Though I missed the Outbound flight, was given a seat on the next available flight and offered a free meal in the airport. Seating was very comfortable."
Nadelen: "In-flight WIFI was very slow and felt a bit expensive. Boarding was a bit unorganized, but OK. Food was average and with no variety."
Voordelen: "Confort de l'avion excellent surtout pour les grandes personnes"
Voordelen: "Confort correct. hôtesse à l'écoute"
Nadelen: "Emplacement des jambes un peu juste pour les grandes personnes"
Voordelen: "Le confort , le calme"
Voordelen: "Leaving the aircraft."
Nadelen: "As far as I'm concerned, this is the worst airline I've ever flown. We got stuck with $350 in baggage fees, because a clause stating that we were not allowed a check-in bag was buried in the fine print for our ticket purchase. The website was not working prior to our return flight, and if it had worked, we would have been able to get at least a discount on this outrageous fee. But , despite this, (we took a screenshot) the counter staff in Abu Dhabi would not give us the discount. A baggage fee for $350 dollars for one bag? There is word for this. Thievery."
Voordelen: "Easy to cancel trip"
Nadelen: "Kayak did not have technology to know about cancellation"
Voordelen: "Everything was fine, but"
Nadelen: "Frigid temps on board The snacks were sad"
Voordelen: "Staff was great...Food was good...Upgraded to first class !!!!!"
Voordelen: "There is nothing much to like about the flight. The only good thing about Etihad is the pre clearance option at Abu Dhabi that saves a lot of time after landing in the US"
Nadelen: "14+ hours of flying time where it can be done under 10 to 12 hours. Food is not good at all."
Nadelen: "Terrible service, lost all my luggage with no recall on where"
Voordelen: "You can’t beat the quality of service, seating, and other amenities you arrive fresh even after a 14 hour flight"
Nadelen: "The variety of movies is not that great needs to be improved some series have only one episode which defeats the purpose. While others have more so you cannot watch anything really with series."
Voordelen: "The flight and the food was good"
Voordelen: "Ample storage available in window seat. Window seat for solo business traveler is nice; private."
Nadelen: "Boarding very inefficient- rushed out of Premium Lounge to go to the pre-screening for return to US - finished and at the gate sent back to a nearby lounge with just enough time to sit down for a few minutes."
Voordelen: "Seats were very comfortable and the crew was very courteous and friendly. Breakfast could have been a bit better quality, though. Overall it was a nice flight and I would take it again."
Nadelen: "Food was nothing special."
Nadelen: "I had one piece of checkin baggage. surprise surprise it was misplaced and finally delivered to my house, 10 hours after my arrival to the destination"
Nadelen: "Chai ☕️ should be good"
Voordelen: "Stunning level of service. It feels like what U.S. Airlines were like when you traveled in the 1950's-60's. They pamper you and really seem to care about your flight experience. Food was excellent. I will try my best to only fly this airline from now on for overseas flights."
Nadelen: "Not much to say about what I didn't like. My only negative experience was waiting almost an hour for baggage upon return in Toronto. I almost missed my shuttle back to home . Entire luggage experience was very disorganized and pathetic, I blame that on AerLingus, which is owned by Etihad."
Voordelen: "Not like trans Atlantic flights"
Nadelen: "Some crew were mean"
Voordelen: "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Nadelen: "Le personnel de cabine souriant et avenant"
Nadelen: "not a choice of Indian movies;"
Nadelen: "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Nadelen: "Etihad food used to be very good. Say no more. Now their menu is just like any other airline."
Voordelen: "Actually there was nothing to like except for the ground crew and the flight took off on time"
Nadelen: "Everything was horrible. The seats are uncomfortable compared to qatar airways, lufthansa, kuwait airways. The food was amazingly horrible. The entertainment device was out of date."
Voordelen: "Everything was good."
Nadelen: "Flight got delayed without notice"
Voordelen: "Comfortable flight with smooth transit."
Voordelen: "Super short, but crowded flight."
Voordelen: "Lacking in Hosiptality"
Nadelen: "Lacking in Hosiptality"
Nadelen: "One of my luggage pieces was lost, and not found for 3 days. Filling out forms for the lost luggage took several hours."