Certains des repas laissaient à désirer.
Du moment que l’on paye pour choisir ses sièges (bébé, espace pour les jambes…) tout se passe bien. Sinon pas de possibilité de s’arranger avec les autres passagers. Et le check in online marche très bien, très rapide à l’aéroport
Pas de film français et siège inconfort
J’ai demandé plusieur fois qu’on m’aide avec mon bébé car je n’avais pas acheté les sièges avec couffin à l’avance mais personne n’a pu m’aider du coup 11h de vol avec le bébé sur les genoux
J’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir un
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
Nadelen: "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."
Voordelen: "Comfortable seat."
Nadelen: "Crew seemed to be having an off day. Not as organized and we’re rushed."
Voordelen: "All what you served !"
Nadelen: "Everything is okey !"
Voordelen: "Crew amazing, seats were comfortable."
Voordelen: "The flight attendants were very attentive."
Nadelen: "My screen, the screen next to me, and the two screens behind me were not working so I was left without entertainment for 9 hours."
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Nadelen: "See comments above"
Voordelen: "Airplane was clean, well-stocked with blankets and pillows, good in-flight entertainment. Staff was friendly and the flight was not crowded which made for a more comfortable experience."
Nadelen: "Limited meal options for someone with food allergies."
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Nadelen: "La cuisine est vraiment horrible"
Nadelen: "Need More premier economy seats"
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Voordelen: "Only two thing. The bathrooms and the intertainment"
Nadelen: "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"
Voordelen: "I love the food and service, thank you Turkish airlines, you are the best in the world"
Voordelen: "The service, food,seats,crew,hot towel, slippers & more."
Nadelen: "Nothing. Everything was great!"
Voordelen: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Nadelen: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Voordelen: "Quick assistance when connection flight messed"
Nadelen: "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"
Voordelen: "The service was excellent and the staff was so professional and nice"
Voordelen: "Dessert, food, entertainment."
Nadelen: "Seats were not too comfortable."
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Nadelen: "Waiting 2.30 hr after boarding time and never got anything back from Turkish Airlines for wasting my time"
Voordelen: "Airplane crew was amazingly friendly and helpful"
Nadelen: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Voordelen: "The seats and leg space very good. Flight clean ."
Nadelen: "Food served was poor in quality. Bread seemed to be stale and hard. Seems from the previous flight. Crew had poor service. Some food has fallen on the floor and she kept pushing to serve the same food and was reluctant to discard that tray."
Voordelen: "Great food and on board service"
Nadelen: "I missed a bit more leg room to be able to sleep ok"
Amsterdam as a hub is a mess, do not use Amsterdam and KLM as a hub to European cities unless you want to miss your flight.
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
New 737 and seats too confining
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Crew was great, on time flight, clean plane."
Nadelen: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Nadelen: "Allow business passenger to use front bathroom."
Voordelen: "Salimos a tiempo . El business es muy confortable"
Nadelen: "La comida horrible . No se limpian los baños"
Nadelen: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Nadelen: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Voordelen: "Flight was on time."
Nadelen: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Nadelen: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Nadelen: "I congratulate the KLM crew!"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Voordelen: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Nadelen: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Nadelen: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Voordelen: "Crew was great and professional."
Nadelen: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Voordelen: "Overall KLM experience is good"
Nadelen: "Food quality was mediocre for a business class flight."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "On time and friendly crew"
Nadelen: "Boarding needs improvement"
Nadelen: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Nadelen: "The flight was cancelled and had to be rerouted on United Airlines."
Voordelen: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Nadelen: "There were several flight delays and gates were changes a few times."
Nadelen: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Flight crew very nice"
Nadelen: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Voordelen: "The staff tried to help me when it was evident we would not arrive on time"
Nadelen: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "The flight was perfect! Great food,movies and I even got to sleep !"
Nadelen: "All was well!"
Voordelen: "Efficient crew"
Nadelen: "Long, slow line at check in. Not many new movies or tv shows"
Voordelen: "Good flight, arriving well on time."
Voordelen: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Nadelen: "Can't think of anything."
Voordelen: "The attendants took great care of us. Super smooth flight."
Voordelen: "Sound was broken on my TV set!"
Nadelen: "Called stewardess twice to assist. No response!"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "The staff was very helpful and professional. Promp response to calling for attention."
Nadelen: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Le voyage à été annulé la veille, cause de stress, puis remis à 17h à la place de 10h. J'imagine que ça leur évite de payer pour l'annulation
The crew was so so rude Except one person his name is khaled
Staff is amazing every thing is ok Just the aircraft is not old
Voordelen: "Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir"
Nadelen: "The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all."
Voordelen: "Boarding process was very smooth. Chairs were comfortable"
Nadelen: "Entertainment options in business class were more limited than those of American carriers. Also, food was just okay."
Nadelen: "The plane was old and so small, it wasn’t comfortable at all"
Voordelen: "On time"
Nadelen: "Send notifications"
Nadelen: "Boarding it was not good"
Voordelen: "Good crew. New plane."
Nadelen: "Leg space was tiny. Uncomfortable seat."
Voordelen: "The plane dream liner"
Voordelen: "The crew and flight was one of the best ever. Seat was comfortable. Flight attendants went above and beyond!"
Nadelen: "Flight was delayed nearly an hour with no announcements as to what was happening or why!"
Voordelen: "On-time arrival, direct flight"
Nadelen: "Poor in-flight service. They said they would give out a snack before landing but never did. If you want a drink other than at meals, you have to go get it yourself."
Voordelen: "The best trip in everything"
Voordelen: "Our flight got delayed for 3 hours and they where ri rude to us"
Voordelen: "In flight entertainment and lunch served. Special accommodations made for our child."
Nadelen: "Nothing...a wonderful experience!"
Nadelen: "The flight arrived late 1.30 hours, so I miss the domestic flight."
Voordelen: "Rapidity for delivering the luggage"
Nadelen: "Verification of visa"
Nadelen: "THE FOOD WAS REALLY BAD , AND THE AC WAS EXTREMELY COLD"
Voordelen: "Short flight, very efficient. No extra fees for baggage."
Nadelen: "Cabin staff could have been a little more friendly."
Voordelen: "On time arrival"
Nadelen: "Translation speeches. Food uncooked. Bad entertainment"
Voordelen: "vol Cairo Paris raté, transformé en Cairo Vienne, Paris"
Nadelen: "Que les bagages suivent !!!"
Voordelen: "tout sauf la ponctualité"
Nadelen: "4,5 heures de retard, cause panne mécanique réacteur gauche, débarquement, attente dans le hall et bien sur... Pas de bagages a l’arrivée a Pâris car correspondance Cairo Vienne, Paris ratée au niveau de nos 3 valises"
Nadelen: "The plane was really old, no personal entertainment system for a 5 and a half hour flight is unacceptable. Seats very uncomfortable"
Voordelen: "The food was really great, and the crew was so helpful"
Nadelen: "If flying on time its always late even more than one hour"
Nadelen: "Very old planes. Poor cleanliness"
Nadelen: "Aberu had a bag of less than 20kgs and they dont let her send it from addis ababa. Plus the small bad sent was not received. Very bad"
Nadelen: "3 hours delay !"
Nadelen: "4 bags, agent charged me $100 for 12 # excess wt will no not allow me to repack to the lighter “other 3 bags 18 pounds light, total. I think a refund is in order."
Voordelen: "Short flight"
Nadelen: "Quick orocedure"
Voordelen: "The food"
Voordelen: "I like that there were any kind of drinks you like ( from sprite to mango juice). The meat was too hard to eat. It was almost a raw meat. Very hard to chew."
Nadelen: "I didnt like the crew checked our boarding papers in the plane. It was nonesense. I showed the boarding paper 3 thimes and they want to see one more time."
Voordelen: "Le repas était bon."
Nadelen: "La température de la cabine, trop chaude L’hôtesse pas très agréable."
Voordelen: "Pas grand chose"
Nadelen: "La chasse d’eau des toilettes ne fonctionnait pas. L’équipage était au courant. Je l’ai signalé alors que j’étais la premiere à les utiliser. La climatisation ne fonctionnait pas non plus. Aux 2/3 du vol, nous avons eu l’Impression d’être dans un sauna. Atroce ! Alors que d’habitude j’ai toujours froid !"
Nadelen: "The aircondition was not working since the very begining for 4 hours and even after was not fully cooling. It was hot"
Nadelen: "45 minutes to get my bag!"
Voordelen: "Almost perfect"
Nadelen: "They didn't give me a travel kit."
Voordelen: "Ponctuels, avions récents ou neufs, pnc charmants bon plat chaud"
Nadelen: "Transit 6 heures au retour de Louxor xor via Le Caire Quand revient le vol direct oaris Louxor ??"
Voordelen: "Flight wasn't packed. Reasonable room for carryons. Seat next to me was open, though most seats were full."
Nadelen: "There was a late gate change in Cairo, which was not communicated to the new gate personnel. They were not ready to receive, there was no female screener which required a delay for the ladies to enter the gate area, and the plane was late leaving. Not a crisis, but was entirely avoidable. Also, I suggest avoiding long layovers in the Cairo airport. There are few chairs outside the eating areas."
Voordelen: "The timing is so accurate as well they were so fast getting everything done."
Nadelen: "Most of the crew are really professional but few were little bit aggressive."
Voordelen: "Crew are always polite and attentive"
Nadelen: "Plane not comfortable. No individual entertainment. Poor food. Toilets not cleaned in flight"
Voordelen: "Great crew, members always welling to help"
Voordelen: "Service in the plan excellent & good entertainment"
Nadelen: "Service in the ground so pad from custom & the economy class bag come before the business class & all bags almost with business class from kuwait to cairo"
Voordelen: "The crew and ground service is excellent."
Nadelen: "Bad seats, poor selection of drinks, mediocre food."
Voordelen: "Crew was lovely"
Nadelen: "All was fine"
Nadelen: "The pilot was excellent in take off and landing. He got us through some turbulence in a smooth excellent way"
Voordelen: "Service was great"
Voordelen: "The crew was gentle and courteous."
Nadelen: "I choose to see only positive things."
Avion neuf , personnel très compétent
excellent all round and check in luggage included
Need reclining seats to help sleep as not much else to do :)
Les toilettes était sales et mauvaise odeur
Les toilettes sales durant tout le vol Grave Problème d'odeur dans l'avion a l'avant
Le transit proposé par Pegasus m'a obligé à courir entre mes deux vols
Le personnel de bord est rapide et efficace. Impossible d’emporter un bagage à main, tout est rempli en quelques minutes les gens ne respectent pas les limitations et donc les autres. Mais 10 minutes de retard à l’arrivée.
Retard au départ et retard au retour Le staff fait rentrer les passagers sans prioriser les numéros des rangs du coup c’est un grand bazar et on prend du retard
équipage au top meiux qu a l aller
changement de porte d embarquement au dernier moment et j ai failli rater l avion l amabilite du personnel d embarquement et du personnel a bord de l avion l impossibilité de changer des billets sur le site internet flypgs
Ma valise est arrivée cassée cela a tout gâché ! La compagnie n’est jamais disponible pour les réclamations bien évidemment..
Embarquement en retard. Sièges peu confortables. Aucun écran dans la cabine. Repas très chers. Personnel parlant à peine anglais, ne débarrassant pas nos plats, incapable de nous renseigner sur le retard pour nos correspondances.
il y eu du retard pour le décollage
bloquer au niveau de l'embarquement sans explication pour nous mettre dans un autre avion, et à du payer un supplément sur place de 600€
Nadelen: "Not charging for a small bottle of water would be nice."
Voordelen: "Service, food and entertainment."
Nadelen: "Comfort. Flight was cramped."
Nadelen: "Mis maletas no llegaron y pasé mi estadía final en Barcelona sin mis maletas"
Voordelen: "The price was good"
Nadelen: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
Voordelen: "The meals we ordered were tasty and the leather seats and leg room are fair enough"
Nadelen: "Boarding is sooooo slow Entertainment facilities did not exist"
Nadelen: "I paid £275 for my TICKET ,after 2 min I rang them for cancel my ticket they said refund only £177 Then I said ok change the ticket they said still need to pay penalty charge as well, i wasnt happy then they call me back he said we cancel your ticket and refunds £240 , I lost £35 in 10 min ."
Voordelen: "Bon vol"
Nadelen: "Le siège pas très confortable, pas de prise pour recharger nos portables et on pouvait pas rabattre le dossier en arrière. pas très confortable"
Voordelen: "C'était un bon vol."
Nadelen: "Le siège pas très confortable, pas de prise pour recharger nos portables et on pouvait pas rabattre le dossier en arrière. pas très confortable"
Nadelen: "The seat is not comfortable, too narrow space, can’t adjust a little bit."
Voordelen: "The price"
Nadelen: "How comes i am in transit and they stopp me and make a lot of troubles because i have no visa?? And after they made deporting paper to sign ??? It was really stupid thing ,, if i am in transit and i should have visa ??"
Nadelen: "Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!"
Voordelen: "Nice and fast plane ride."
Voordelen: "Good price basic amenities but all in all a great deal"
Nadelen: "Everything was great!"
Voordelen: "I may never travel with this airline"
Nadelen: "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Nadelen: "On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred."
Nadelen: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Voordelen: "Everything was smooth from boarding to landing."
Nadelen: "Siège non réglable sur 3h30de vol"
Nadelen: "Landing was very rocky"
Nadelen: "Unexpected Flight Cancelation; zero assistance replacement, alternative flights, overcharging baggage, no refunds despite flight cancellation, disappearing of Pegasus staff instead of assistance, no assistance when calling headquarters, stranded for days w no help on site nor by phone, deferring to third party vendor"
Voordelen: "Cheap ticket"
Nadelen: "Worst airline ever, no water or juice even when one of the passengers had diabetes and needed sugar."
Nadelen: "They cheat the people with the conditions of the baggage. They changed recently the policies without clear information for the passengers."
Voordelen: "seats. comfort flight price"
Nadelen: "waiting 45 mins to go through transit security, airport staff rude and shouting at passengers. terrible organisation and manners"
Voordelen: "price. flight. comfort. convenience"
Nadelen: "Une vraie Lowcost... le bus est même mieux que cet avion"
Nadelen: "They lost several passengers’ luggage including mine."
Voordelen: "Globalement ok"
Nadelen: "Délai de plus d'une heure pour le décollage"
Nadelen: "delay, onboard service"
Nadelen: "first of all the prices of drinks are very high and they rip you off since there is no option. but with that i can live. what i cant live with they try to save on gas and till you dont yell they dont turn on the AC and then they try again to lower it and again you have to complain. i hope to never fly with them again and when you say something you get a sour face"
Nadelen: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."
Nadelen: "Almost one hour delay to board and take off!!!"
Voordelen: "You get what you pay for, nothing more and nothing less."
Nadelen: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."