The best but I wish the WiFi was on burning the flight
Boarding and In flight customer service
Never reached there flight got cancelled 2nd time in a row
Take off and landing the smoothest I have ever experienced,. The crew were awesome and their overall services excellent.
Wasnt full so that’s a plus. Staff were outstanding. Patient, curteous, responsive. Masks were enfoced which is great. I’ve travelled with young kids of my own and have had some rough experiences with them but there is ALWAYS some way to pasify a screeming child. Many parents on this flight didnt care at all. I was awoken by a toddler running past me, bumping into my elbow, screaming “tee non, tee non, tee non”. On these transcontinental flights, parents with little children should be given a special section, and parents need to be more reponsive to the issues causing their little ones to scream and cry nonstop for 16.5 hrs. Its not the kids’ fault. Also, why cant airlines get rid of static charged fleece throws? All that said, Qatar remains one of the better international carriers out there.
Voordelen: "Yeah everything was good flight timing was very accurate I loved their service"
Nadelen: "Hotel or a waiting area should be arranged in case of flight delay"
Nadelen: "Crew on flight back to philly not as helpful"
Voordelen: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Nadelen: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Voordelen: "Train the stuff Better food"
Nadelen: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."
Voordelen: "Boarding its took along , food it's bad"
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Voordelen: "There are very friendly"
Nadelen: "Just continue the better services"
Voordelen: "The crew is always very professional."
Nadelen: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"
Voordelen: "seat was okay, far from comfortable, plane too cold, although they did have blankets, late boarding, no particular reason, it's probably not Qatar's fault, but baggage service at JFK was terrible."
Voordelen: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Nadelen: "No complains. Qatar has always been my preferred airline."
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Voordelen: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Nadelen: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Voordelen: "Regular A330 was substituted for a 787 dreamliner."
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Nadelen: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Voordelen: "The Service is always great, entertainment system is great and the food is even good."
Nadelen: "I liked everything!"
Voordelen: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Nadelen: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Nadelen: "everything. see what i mentioned above. i will not book through your company again"
Voordelen: "Good service/Crew food quality and choice good."
Nadelen: "Need more choice of British TV Programmes rather than American"
Voordelen: "Good service"
Voordelen: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Nadelen: "Peu de nouveaux films"
Voordelen: "business cabin nearly empty. comfortable seats"
Nadelen: "Expensive WiFi"
Nadelen: "Movies are always the same"
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Nadelen: "Internet kept cutting off despite me paying."
Voordelen: "If you upgrade...it’s pricey but man doesn’t it look nice. Their regular seats are great. Get an emergency seat. Food isn’t kosher and tastes good. Never one complaint with these guys!"
Nadelen: "If I had to pick one thing...it’s that their free WiFi is only on select planes...not all. Sorry nothing else to dislike."
Nadelen: "My suitcase was broken"
Nadelen: "Plane was full with some annoying passangers near me. The plane was not very new/clean."
Nadelen: "Need good wheel chair service."
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Voordelen: "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Nadelen: "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."
J’ai demandé plusieur fois qu’on m’aide avec mon bébé car je n’avais pas acheté les sièges avec couffin à l’avance mais personne n’a pu m’aider du coup 11h de vol avec le bébé sur les genoux
J’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir un
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Voordelen: "Flight was on time and flying even with COVID-19 restrictions"
Nadelen: "Food was cold and bland, sack meals both the same."
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
Nadelen: "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."
Voordelen: "All what you served !"
Nadelen: "Everything is okey !"
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Voordelen: "Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew."
Nadelen: "Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller."
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Voordelen: "good people /service, good food and comfortable seating nice experience all in all"
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Nadelen: "La cuisine est vraiment horrible"
Voordelen: "Nice seat, good choice of entrainment, great food"
Nadelen: "That they offloaded my baggage and didn't tell me. I didn't have my stuff for 2 days."
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Nadelen: "Air in the cabin to dry"
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Nadelen: "Didn't get to travel. Will never fly Turkish Airlines again."
Nadelen: "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"
Nadelen: "Turkish airlines should have accommodated the delayed flights by waiting for the passengers to make it to the gates especially if the delay was 3 minutes to catch the next flight. Then business transfer desk just gave the run around and finally rebooked me to Dubai instead of Abu Dhabi with a five hour delay"
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Nadelen: "No entertainment system in the seats."
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Voordelen: "The security and service throughout the flight was very good for the price we paid."
Nadelen: "The transit time was a bit short for my trip from NYC to DAC."
Nadelen: "Warm airport and warm plane à/c needed"
Voordelen: "Airplane crew was amazingly friendly and helpful"
Nadelen: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Voordelen: "Great food and on board service"
Nadelen: "I missed a bit more leg room to be able to sleep ok"
Voordelen: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
Voordelen: "Turkish Airlines always has decent food and entertainment."
Nadelen: "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."
Voordelen: "Worst flight"
Nadelen: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
Nadelen: "Flight attendants need to be friendly ."
Voordelen: "Since boarding process thru comfort, food, entertainment, everything was perfect. Back to travel in the airline without thinking twice about it."
Voordelen: "Merci à Turkish Airlines"
Voordelen: "The entertainment selection was good and the convenience kits were nice to have as well."
Nadelen: "The flight attendants took a very long time to hand out drinks and meals. The worst part of the flight though, was how long it took them to pick up the trays once people finished their meals. Numerous people had to bring their own trays up so that they could leave their seats and use the bathroom. There were also no drinks distributed between meals. The seats were extremely close together and leaned back very far so that space was extremely limited. It was extremely uncomfortable, unlike other Turkish Airlines flights I've taken."
Voordelen: "During 20 hours journey they have served rice for only one time and a little. The food quality and salad was also stale."
Nadelen: "Their food, quality and characteristics of food."
Bad service from the outside office that I couldn’t reach to resolve the schedule issue. They never reply email or calls for days. But they finally resolve at the day we fly home inside the airport.
The Management Online Staff Services
Both flights were delayed by at least 1 hour which was discouraging. The boarding process was random and very chaotic.
Nadelen: "Neither departure terminal nor gate was displaying in the application even while refreshing it continuously. The information was available in schiphol airport website 3.5 hours before take-off time."
Nadelen: "The plane was old and so small, it wasn’t comfortable at all"
Voordelen: "The only thing is good, they gave us a room for the missing flight which is because of them. Poor customer service, no communication, the flight is always late and you will miss your flight."
Nadelen: "Get organized and explain for the passengers why there is a delay."
Voordelen: "Yes, very clean ,respectable and helpful."
Nadelen: "A cup of coffee early in the morning would have been magic but, we were told it's a short and fast trip. They served a very nice fresh sandwich and juice."
Nadelen: "How you book for me two tickets and you take the money for same day going and retuning"
Voordelen: "The captain"
Voordelen: "The crew team was amazing and the sits were comfortable, landing matters a lot to me and it was perfectly done."
Voordelen: "New 787 is amazing plane ✈️"
Voordelen: "The crew and flight was one of the best ever. Seat was comfortable. Flight attendants went above and beyond!"
Nadelen: "Flight was delayed nearly an hour with no announcements as to what was happening or why!"
Voordelen: "The overall experience was good"
Nadelen: "The lounges in egypt airport could be better"
Voordelen: "The individual screens had options of tv and movies which was good"
Nadelen: "The food could have improved and the crew could try to be a bit nicer when asked for stuff like blankets."
Nadelen: "Nothing at all"
Nadelen: "It was all great"
Voordelen: "vol Cairo Paris raté, transformé en Cairo Vienne, Paris"
Nadelen: "Que les bagages suivent !!!"
Voordelen: "tout sauf la ponctualité"
Nadelen: "4,5 heures de retard, cause panne mécanique réacteur gauche, débarquement, attente dans le hall et bien sur... Pas de bagages a l’arrivée a Pâris car correspondance Cairo Vienne, Paris ratée au niveau de nos 3 valises"
Nadelen: "Transit to jeddah in Cairo is a nightmare. Even if business flight"
Nadelen: "The boarding time was delayed. The boarding process could have be more streamlined."
Nadelen: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"
Nadelen: "The problem of unavailable variety of food at the plane"
Voordelen: "There is nothing I like when I travel with egypt air we lost our bag and finally they find it after 9 hours Really bad experience with egypt air"
Nadelen: "They need to really understand the difference betweeen the business and economy ppl pay extra to feel comfort and have a priority boarding but in EGYPTAIR business and economy is the same no difference"
Nadelen: "That I could check in online instead of the airport, to get to pick the seat I want, I was placed in an isle seat 2 rows before the end of the plane, right behind me the we only 2 seats row, and almost every single one that went to use the restroom had to bump into my chair in their way back"
Nadelen: "4 bags, agent charged me $100 for 12 # excess wt will no not allow me to repack to the lighter “other 3 bags 18 pounds light, total. I think a refund is in order."
Voordelen: "Nice experience with EgyptAir. we were a group of six and satisfied with airplane, food and crew."
Nadelen: "I cant think of anything right now."
Voordelen: "The pilot"
Voordelen: "Check in and boarding was quick & nice The pilot was so professional couldn’t feel take off & landing The host serving the food in this economy section was so polite & helpful"
Nadelen: "The plane is old style no tv screen in the chairs The Entertainement was so poor & boaring for 11 hours flight! One host crew member (maybe Joe) was changing his shirt in the food area that passengers could see him with his undershirt!"
Voordelen: "Le repas était bon."
Nadelen: "La température de la cabine, trop chaude L’hôtesse pas très agréable."
Voordelen: "Pas grand chose"
Nadelen: "La chasse d’eau des toilettes ne fonctionnait pas. L’équipage était au courant. Je l’ai signalé alors que j’étais la premiere à les utiliser. La climatisation ne fonctionnait pas non plus. Aux 2/3 du vol, nous avons eu l’Impression d’être dans un sauna. Atroce ! Alors que d’habitude j’ai toujours froid !"
Voordelen: "I am so grateful and appreciative towards the staff. My flight was delayed and therefore I was very late to the gate. They let me on the plane - a big thank you! I was also in such a rush that I dropped my passport holder and they picked it up and returned it to me. The food was surprisingly good too. The service during the flight was also very good."
Voordelen: "This flight was on time and I truly appreciate when EgyptAir flights are on time."
Voordelen: "Excellent staff clean plane ."
Nadelen: "Trip was delayed for one hour ."
Voordelen: "Wonderful staff really helpful, comfortable seats"
Nadelen: "Some delay"
Nadelen: "Very good I'was very happy but the airplane was old special The one from Egypt to Djeddah."
Voordelen: "Good service on board, better than average food, seat pitch better than average."
Nadelen: "Late departures, both flights. Incredibly small toilets on 737-800 (CMN to Cairo)"
Voordelen: "Ponctuels, avions récents ou neufs, pnc charmants bon plat chaud"
Nadelen: "Transit 6 heures au retour de Louxor xor via Le Caire Quand revient le vol direct oaris Louxor ??"
Nadelen: "i would rate boaring less than poor if applicable."
Nadelen: "Please to repair your seat. Cannot be up right position while takr off or landing. Only recline position"
Voordelen: "Good meals and equent tea, coffee and water in cups available. Headphones provided for entertainment."
Nadelen: "More garbage pickup needed- computer screens were dirty from previous flight use"
Voordelen: "Toilet was filthy shortly after arrival. Drop down tables needed to be wiped."
Voordelen: "Timing perfect on time, curious crew members. ."
Voordelen: "The flight staff was SO helpful, and helped me beyond what I expected. The flight was very comfortable from start to finish."
Nadelen: "Having more movie options would have been good."
Voordelen: "Pilots are very cleaver and professional in taking off, landing and flying. Crew are very warm and caring Both China & Cairo Airports's operation was very fast and good."
Nadelen: "For more than 10 hours' flying, would expect far better plane with newer seats and more toilets !! same like they fly between Cairo and London and Dubai (777 etc ..) Also the fish was not tasty at all"
Nadelen: "Time arrive late"
eDreams charged us double the amount, fake illegal charged. promised us business class but put us in economy. worst company and service ever. they need to be shut down
One flight has delayed, but connecting flight ( the same company) has another plan for us. And left TO TLL. Instead Finnair.Who waiting pax from BRUSSELS. GREAT EXAMPLE OF COOPERATION. 👍
Voordelen: "Very friendly"
Voordelen: "yes. It was perfect."
Voordelen: "Not much to say here. It was a short flight, and it went smoothly."
Nadelen: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Voordelen: "Everything except the delay"
Nadelen: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Voordelen: "Clean and neat aircraft with nice crew"
Nadelen: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Nadelen: "Flight attendant didn’t smile @ all, it was like we are on her way."
Voordelen: "Nice stuff."
Nadelen: "Probably teleportation?"
Nadelen: "One Toilet for a full plane with 150 passengers...."
Voordelen: "Big space to front seat"
Nadelen: "offer drinking water"
Nadelen: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Voordelen: "The airplane was brand new. The crew was very friendly"
Nadelen: "no food or water in economy - for a 5 hour flight."
Voordelen: "flight crew was amazing."
Nadelen: "Boarding was poorly handled by airport staff"
Voordelen: "Small compliment from Air France was lovely and unexpected"
Nadelen: "Horrible customer support"
Voordelen: "It was a fairly ordinary flight"
Nadelen: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Voordelen: "Crew were efficient and friendly."
Nadelen: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Voordelen: "Absolutely nothing"
Voordelen: "Instructions for connected flights at airpotr were clear"
Nadelen: "Connection time 10 minutes instead of planned 30"
Voordelen: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Voordelen: "Modern airplane"
Nadelen: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Nadelen: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Voordelen: "Short flight"
Nadelen: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Voordelen: "Good service, good connection in Riga! Perfectly on time!"
Voordelen: "Pleasant crew, efficient boarding, flight was on time"
Nadelen: "No in-flight service"
Voordelen: "They waited for transit passengers Were helpful"
Voordelen: "Nice new propeller plane on time"
Nadelen: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Voordelen: "Nice crew"
Nadelen: "Please give out water for free"
Voordelen: "On time boarding and departure. Clean plane and friendly staff."
Nadelen: "Nothing, all was good."
Nadelen: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Voordelen: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Nadelen: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Nadelen: "An extra fee is charged if you don't check-in online."
Voordelen: "Professional appearance"
Nadelen: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Voordelen: "Everything was very smooth and the crew was very attentive."
Voordelen: "It got me from point A to point B."
Nadelen: "Seat was uncomfortable and next to an odorous toilet."
Nadelen: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Nadelen: "Who charges for coffee, jeez"
Voordelen: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Nadelen: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Voordelen: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Nadelen: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Voordelen: "Flight was on time which was surprising given a late snow storm in Tallinn."
Nadelen: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Voordelen: "Boarding was efficient."
Nadelen: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Voordelen: "Friendly crew, tons of meal options, good price."
Nadelen: "Checked in luggage is only 20kg, there's no entertainment in flight."
Voordelen: "New Planes, crew"
Nadelen: "Entertainment cost !!!"
Voordelen: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Nadelen: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Voordelen: "On time"
Nadelen: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Nadelen: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"