3.5 hours delay will ruin any day!
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Crew was great, on time flight, clean plane."
Nadelen: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Nadelen: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Voordelen: "Salimos a tiempo . El business es muy confortable"
Nadelen: "La comida horrible . No se limpian los baños"
Nadelen: "Bigger seats the new ones are way to narrow"
Voordelen: "Terrific hot breakfast in bus. class"
Nadelen: "Window did not darken like the others."
Voordelen: "Flight arrived on time"
Nadelen: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Voordelen: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Voordelen: "Fantastic gate agents!"
Nadelen: "The food was terrible."
Voordelen: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Nadelen: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Voordelen: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Nadelen: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Voordelen: "Seat was good"
Nadelen: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "Everything was good except for the entertainment consul for one of our seats."
Nadelen: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Voordelen: "Lovely crew, very helpful"
Voordelen: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Nadelen: "Transfer point needs upgrade."
Voordelen: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Nadelen: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Nadelen: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Nadelen: "Can't think of anything."
Voordelen: "Food and staff behaviour"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Nadelen: "They have mabaged to lost my luggage"
Voordelen: "Overall everything was ok."
Nadelen: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Voordelen: "Sandwich was incredibly tasty (although not much filling)"
Nadelen: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Voordelen: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Voordelen: "Friendly staff, good service and on time departure/arrival."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Nadelen: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Nadelen: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Nadelen: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"
Voordelen: "J’aime sa ponctualité"
Notre valise n'est pas arrivée à Brest. Elle est partie à Biarritz. Nous l'attendons. Cordialement
Impossibilité de s enregistrer en ligne Surbooking Pas de place attribuée Personnel au comptoir désagréable
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
Nadelen: "Repas gratuit"
Nadelen: "The food wasn’t good and it would be great if they had pasta or some vegetarian option."
Voordelen: "I really enjoyed the whole flight - Finnair is definitely one of the best airlines."
Nadelen: "I wish there was a bigger choice of classical music in the entertainment program."
Voordelen: "Respect des horaires, gentillesse du personnel"
Voordelen: "Très bien. Bon accueil et à l'heure."
Voordelen: "We where really late and they where very helpfull."
Nadelen: "The plane landed much later than expected, and I missed my connecting flight to Moscow. While I was given another boarding pass, I had to have another layover in St. Petersburg, and fly to Moscow from there. The flight turned out to be much longer, and much more exhausting. My overall experience was unpleasant."
Voordelen: "I really enjoyed the flight...everything was smooth and we arrived on schedule."
Voordelen: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Nadelen: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."
Voordelen: "Le service. Et le confort"
Nadelen: "We had to buy 2 new tickets with Lufthansa in may because finnair cancelled the tickets we bought months ago : the difference of tickets pride was 780$ per tickets to totally we lost over 1,500$ This is not fair at all - they should not propose tickets at such prices and let us think for months our trip is fine because we have to buy last minute new tickets at very expensive prices"
Nadelen: "You have canceled my flight and you have just sent me an email."
Nadelen: "the flight was 2 hours delayed."
Voordelen: "HiFly is awful. Terrible food. Really not much service. It gets you from point A to B ..... but not always. Our return flight was cancelled with no reason given. Instead of a 2pm direct we were put on an 8am with a layover. The only saving grace is that our transatlantic was on Delta, which was amazing."
Nadelen: "Awful food No service Outsourced both flights to a low budget third party carrier Canceled return flight with no reason or apologies OR compensation (as of this moment) provided"
Voordelen: "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Nadelen: "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Voordelen: "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Nadelen: "We took off late and arrived even later so we had to run to get to the next plane"
Voordelen: "The flight overall was okey. Pleasant crew."
Nadelen: "I don't understand when a reason for flight delay is no aircraft. Wasn't it a scheduled flight? The €8 voucher is only enough to buy one glass of juice."
Voordelen: "Finnair was tolerable for a 1.5 hours flight. I tried blueberry juice for the first time and quite liked it. There was no food on this flight."
Nadelen: "Nothing to complain about for the short leg."
Nadelen: "Not enough leg room."
Voordelen: "Flight attendants were courteous and efficient, boarding flowed smoothly."
Nadelen: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"
Voordelen: "Spacious, on time and smooth"
Nadelen: "There were no vegetarian options and I was unsure where to select a meal preference. This means that I did not eat anything for the duration of the flight....."
Voordelen: "Crew was fine"
Nadelen: "Our luggage never made it to Rome, our final destination. So now we have no change of clothes - for the next 2-3 DAYS."
Voordelen: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Nadelen: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."
Voordelen: "The flight was great...the staff are wonderful people...they are so sweet and kind...they work so hard...the service was great...I love their personalities..The Movie selection was awesome...Because of my broken leg, they were there to help me right away...amazing crew...will be flying with them again in October....looking forward to flying with British Airways again... Thank you for the care... Yours Truly, Sylvia Smith..."
Nadelen: "I have no complaints at all...."
Voordelen: "The crew were lovely, as were the people checking us in at the airport!"
Nadelen: "We waited 3 hours to fix a water problem on the tarmack and were seated in the middle of a large group of school kids. Would have been happier without those 2 elements."
Nadelen: "Very old plane, seats did not have personal entertainment systems"
Voordelen: "The crew were trying to help and accommodate the bad situation."
Nadelen: "Couldn't check in online 24 hours ahead. When called Finnair on the phone, they couldn't check us in, told us we have to check in at counter, by then all good seats were taken and I couldn't sit next to my husband, and this is our honeymoon trip. It's a full flight and All upgrades were booked by then so couldn't even upgrade to business class. Requested a gluten free meal, no crew can figure out it that meal was on board (not in system nor on paper list), so at the end no food for me. I have been dying BA for last five years and this had to be the worst BA flight I have taken, absolute chaos at the check in counter and no organization. One BA counter agent Alexa tried to help but it is just too late. I expected more from BA."
Voordelen: "The flight attendant ruined my trip and experience3 with this airline."
Nadelen: "Twice I was passed up and overlooked for food and drink when they were being provided to all. The attendant said i needed to speak up if i wanted something and i pointed out i did and he said he would get me on the way back but never came back until he was picking up the empties. He said everyone else seemed to get served what was my problem and I pointed out the girl next to me was also skipped to which he turned around and never walked down my aisle again. Also, the lack of wiFi on this leg was a disappointment as it was available on the trip to Barcelona. That goes a long way to making the long trip more enjoyable."
Voordelen: "crew was friendly and courteous"
Nadelen: "had to be bussed to different part of airport to board plane no sound on the entertainment console"
Nadelen: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"
Voordelen: "Called BA (the carrier for our FinnAir flight) when I couldn't check in (didn't have a booking number that worked). Staff member did tell me that all was in order with our booking. He wasn't able to check us in anyway, as something was amiss with 'the system'. In the end all worked out fine, we just made sure to get to the airport early to make sure we got decent seats."
Nadelen: "A bit nerve wracking to see online that our flight information 'could not be found' when trying to check in with the booking numbers I had!"
Voordelen: "Friendly staff"
Nadelen: "Very cramped"
Voordelen: "British air is great. Great movies good food. Good service."
Voordelen: "Food ok. Service fine, grew nice."
Nadelen: "Last on board no cargo space..Sears are not great. Passenger behind my wife was pounding on the video games I the entertainment system the whole flight."
Nadelen: "When I arrived to board my flight I was highly unsatisfied with the excessive charges I received for my luggage that was overweight (only by 7 pounds). I was not only charged an additional $100 for my second checked bag, but I was also charged $200 for the extra weight. As a college student traveling abroad for 6 months, I did not expect to be bombarded with these fees at the beginning of my journey. Due to this experience, I would like to have been notified ahead of time of the expected charges as it made me uneasy before a long flight."
Voordelen: "I last traveled on British Airways in May of last year (2015) and the food was beyond dreadful. Therefore I was very pleasantly surprised that there has been a huge improvement. They were very generous with the drinks and the food was plentiful and quite a reasonable standard for airline food (they gave two full meals from San Francisco to London, whereas most airlines give one meal and one snack on that route). They actually checked us in on the earlier side, we took off very promptly and got to London early. It was nice to be on time for a change - so often I find airlines run a bit late. Staff were all pleasant and helpful. Pilot's messages were pleasant, friendly and even a bit informative."
Nadelen: "Web check-in ahead of time was a total disaster. I got an email telling me I could check in 36 hours early and "secure a good seat" but neither of the 2 sets of codes they provided in the email would work because it was all about Finnair but actually the flight was being run by British Airways. I spent about 30 minutes on the 'phone trying to get the appropriate sequence of numbers and letters to enter so as to check in and get a good seat - still nothing worked. This was at 5:45am - I regretted the time spent when I could have gone back to sleep. My daughter later spent a further 90 minutes trying to figure it out, only to be told finally that our only option was to get to the airport early and check n there which was what we did. It was beyond irksome. Please note, if the airline actually flying is different fro the booking airline, the locator number for check n will be DIFFERENT and needs to be provided to the customer to avoid a great deal of hassle and confusion. We gt particularly unlucky because BA computers had a glitch that day but the general point still stands."
Voordelen: "Flights were on BA not Finnair"
Nadelen: "Ba website did not work properly."
Voordelen: "Everything was good, cozy airplane, tasty food"
Voordelen: "Very friendly crew; easy boarding; lunch was tasty; pleasant trip overall."
2h de retard car l'avion n'avait pas été nettoyé. Je n'ai pas eu de boisson chaude le matin. On m'a dit que me l'apporterait mais le personnel m'a oubliée malgré mes nombreux appels. Sinon l'équipage est très aimable.
C’est un petit trajet Une bouteille d’eau et un chocolat suffit déjà
Flight was cancelled. Rebooked via Toronto. Total delay to get to my final destination was in excess of 12 hours. Simply unacceptable.
J’ai gelé tout le long du vol
Voordelen: "Personnel parfait"
Voordelen: "Rien de spécial."
Nadelen: "Le confort. Le divertissement."
Nadelen: "Food is awful if you compare with other major airlines products. Very old plane"
Nadelen: "Free wifi for business class customers. $6,000 ticket then asked to pay 10/hr for wifi is insulting!"
Voordelen: "Très bonne compagnie"
Nadelen: "un avion un peu plus moderne"
Voordelen: "compagnie trés sérieuse"
Nadelen: "avion un peu plus moderne"
Nadelen: "There were delays (3 times)"
Voordelen: "Le personnel était très bien"
Nadelen: "Offrir un repas"
Voordelen: "Le commandant très rassurant"
Nadelen: "J’aivais Achetée notre repas en même temps que notre billet ! Servis avant le service régulier mais ne pouvait avoir le breuvage en même temps alors quand j’ai eu mon breuvage ma pizza était froide!"
Voordelen: "Tout était bien service excellent"
Nadelen: "if the flight is on time. I was delay more than 10 hours"
Voordelen: "Service counter staff was helpful to confirm seating although I did not like being put on standby. This happens too often with Air Canada."
Nadelen: "Stop the overbooking!!!!!"
Nadelen: "L’espace 0,"
Nadelen: "Freezing in the cabin that morning."
Nadelen: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Voordelen: "Un membre du personnel, la couverture l'oreiller et le repas chaud poulet"
Nadelen: "les bris mécanique. Devoir retourner chez moi en pleine nuit . Me présenter le lendemain. Apprendre que l'heure est reportée et reportée encore..."
Nadelen: "Une collation aurait été appréciée"
Nadelen: "Aucune place pour les jambes."
Voordelen: "Qualite de l’avion"
Nadelen: "Et au retour, correspondance à Montréal(pour Québec), on est près à partir, mais y’a pas d’gaz dans l’avion...:/ résultat: 1/2h de retard...:/"
Voordelen: "Qualité des équipements. Gentillesse du personnel."
Nadelen: "L’avion arrivant de Montréal pour m’embarquer à Québec à dû rebrousset chemin pour « bris mécanique ». Conséquence? On me dis que je perd mes correspondances et ne pourrai être à Berlin que 24h plus tard que prévu. J’ai réussi à « trouver un vol » avec une apps sur mon Iphone. Et apprendre l’existence de ce vol à la préposé."
Voordelen: "Every thing expert the food"
Nadelen: "The food"
Voordelen: "À L'heure et même en avance. Service excellent."
Nadelen: "Divertissement médiocres, repas ordinaire,"
Voordelen: "Te tightest seat ever, and I'am 75 Fair treatment by the crew Seatwise am not looking forward yo my return in a month Food os fair"
Voordelen: "The crew was excellent despite the fact that we were delayed 3 hours due to a broken fuel pump. They were also nice enough to give us a free dinner due to the inconvenience, and let us come off the plane to stretch our legs while we waited. Overall, excellent job handling something that was out of their control."
Nadelen: "Was not very pleased with the fuel pump being broken. Not sure how far ahead they knew it was broken, but if they were able to tell me my flight would be delayed 3 hours earlier, I could have extended my vacation. Additionally, the selections on the Air Canada entertainment app are far worse than the Westjet ones."
Voordelen: "Avion spacieux"
Nadelen: "Nous n avons pas eu de petit déjeuner"
Voordelen: "l’écoite et l’aide offerte surtout avec un bébé et beaucoup de bagqges"
Nadelen: "No regard to passengers schedules I was supposed to be home 4 hrs ago. Still waiting for the flight home. Family informed me that the weather is great back home. So not an excuse!"
Voordelen: "Vol annulé à l'aller, mais Air Canada nous a trouvé une chambre d'hôtel et à payé pour."
Nadelen: "Le seul problème c'est qu'ils ont receduler le vol le lendemain, mais pas la connexion. J'ai donc passé une heure trente au téléphone à tenter de rejoindre quelqu'un pour céduler à nouveau la connexion."
Voordelen: "Ça a pris trop de temps avant le décollage du au personnel"
Nadelen: "C’e Trop lent"
Voordelen: "vol assez rapide vin dans le repas pour mieux dormir siege ajustable pour mieux dormir"
Nadelen: "rangee de trois quand on est pres du hublot et que les autres dorment on est bloque pas beaucoup de place pour les bras et les jambes beaucoup trop de films asiatiques agent de bord ne comprenant pas du tout le francais, je lui demande du vin blanc et il me sert du jus de pomme.. pas de jolie fille a cote de moi"
Voordelen: "La courtoisie de l'équipage. Le francais. Impossible d'évaluer le repas, car aucun pris à bord. Le sondage devrait proposer N/A."
Nadelen: "Un WC hors d'usage. Le système de divertissement inopérant pour les films: téléchargement trèèèssss lent et interruptions. Impossible d'ecouter un film. Enfin, les,sièges sont inconfortables pour un trajet de près de 4'heures!"
Nadelen: "45minutes pour mon fauteuil"
Voordelen: "Crew member"
Nadelen: "Audio Jack a little bit broken"
Nadelen: "waiting so long for baggage"
Voordelen: "Vol confortable. Personnel accueillant et gentil"
Nadelen: "Petit déjeuner minimal"
Voordelen: "Il a été possible de devancer mon vol. Les départs à tous les heures sont avantageux."
Nadelen: "In the past Air Canada has been great. This past experience makes me never want to fly again. In-flight entertainment is the worst I have ever experienced on an international airline. Entertainment options were very limited, and it didn't work for most of the flight (crew tried resetting the system, to no avail). Crew were inattentive and seemed more focused on hanging out in the back of the airplane socializing with each other. Food was terrible, and I am generally pretty easily pleased when it comes to food. Return flight was delayed twice without any announcements or explanations in the boarding area. Flights were completely full and airplanes were old and uncomfortable. This flight was cheap for a reason. Pay the extra amount and fly another airline."
Voordelen: "Malgré le retard du vol précédent, j'ai été prise en charge pour embarquer dans ma correspondance pour Paris."
Nadelen: "Le personnel était mal aimable. Pas de sourire, pas de formules de politesse. J'adore air Canada mais l'équipage que j'ai eu pour ce vol ne reflétait pas du tout un esprit de service. Et ma valise n'a pas suivi jusqu'à Paris ! J'ai du annuler une partie de mes vacances!"
Voordelen: "Food was good. Flight staff was pleasant."
Nadelen: "Boarding took forever. There was a child that screamed the entire way. Wish flight staff was trained on calming children, even though I know it was just bad planning on the parents. Also wish there was a hygiene policy. Half the flight was not wearing deodorant, and you could tell."
Nadelen: "En cas de retard nous le communiquer. Nous sommes dans l'embarras à savoir si nous pourrons être en temps pour le relais pour le prochain vol. Pour une personne âgée c'est stressant. Merci"
Voordelen: "clean, polite, helpful crew"
Nadelen: "obtaining boarding passess via smartphone"
Voordelen: "The plane was obviously newer and in good condition. Entertainment options were good. Window dimmers were a cool touch."
Nadelen: "Service from the crew was generally bad. For a 5 hour flight, we were offered one drink. We had to sit with our pile of trash for 2.5 hours before they collected it. Crew was grumpy and unpleasant. My baggage was damaged."
Nadelen: "Gate change but no announcement"
Nadelen: "Late arriving because of out delay from the original flight and missedvout on our hotel booking"
Voordelen: "Le choix proposé sur la tablette. Le repas."
Nadelen: "L'odeur des toilettes, pas longtemps mais assez."
Le wifi n’a pas fonctionné
Le wifi n’a pas fonctionné malheureusement
Le service était médiocre : pas de coussin ni de couverture, un peu sale et un membre de l’équipage bien désagréable (comme si on avait la chance d’être dans l’avion et dans sa cabine)
Bon service de l’enregistrement au débarquement, seul le lounge pourrait offrir un choix de nourriture plus diversifié. Au global une bonne expérience
Vol sans problème. Départ et arrivée à l’heure
Vol sans problème. Départ retardé mais arrivée à l’heure.
Trop de monde, ma valise de cabine a été mise en soute!
Avons acheté 3 vols avec United. 2 des ces vols étaient exploités par air Canada. En conséquence, aucune communication entre les 2 compagnies. Avons passé près de 2h au comptoir service pour qu'ils réussissent à imprimer nos billets, malgré qu'ils ont été acheter plusieurs mois plus tôt. L'employé du service a clientèle united de l'aéroport de Newark terminal A n'a rien fait pour nous aider et a offert un service médiocre (mauvaise attitude etc).
Personnel très désagréable pas du tout professionnel Nous n’avons pas eu de repas servi car il n’y avait pas assez de repas prévus Juste une boîte de crackers et fromage De nombreux passagers ont manifesté leur mécontentement car impossible de dormir Dans ces conditions autant prendre une compagnie low coast La prestation ne correspond pas au prix Très déçus
Pas de repas pour 6h de Vol
Voordelen: "l’atterissage parfais"
Voordelen: "Great Entertainment options and meals"
Nadelen: "A bit more space for legs and more courtesy from cabbin attendants"
Nadelen: "Il faisait chaud dans l’avion"
Nadelen: "The flight was not with Lufthansa, that was deception. UA the worst airline as far as I experienced it, delays, poor customer relationships and so on. I have to pay for luggage."
Nadelen: "Making enough room for the seat to relax especially the long flight"
Nadelen: "Pas de repas d'inclus"
Voordelen: "Foot rests are nice"
Nadelen: "Mediocre food Excellent staff"
Nadelen: "Vol retardé de presque 4h"
Voordelen: "Pas grand chose"
Nadelen: "L’avion, peu de place Pas de divertissement Pas de film Très etrpit"
Voordelen: "Aucun retard. Siege spacieux"
Nadelen: "Nourriture infecte.. burger Aucun système de divertissement a bord, jai du télécharger l'application united a la dernière minute dans l'avion avec mes propres donnees et ca ne fonctionnais pas sur mon android... Tres décevant comparativement a air canada qui fait aussi partie de star Alliance"
Voordelen: "They were OK"
Nadelen: "Terrible business class seating. You have to climb over your neighbor to go use the rest room."
Voordelen: "Seats were okay—good leg room."
Nadelen: "Exhorbitant baggage fees!! Will never fly Brussels Air again as a result."
Voordelen: "Le personnel sur ce vol été très serviable et présent."
Voordelen: "Economy plus was so roomy and the crew was very attentive and nice."
Voordelen: "Breakfast , comfort"
Voordelen: "Avis général Embarquement"
Nadelen: "N'était pas trop à l'aise. Et nous avons dû payer nos bagages. Triste."
Voordelen: "Very nice and friendly crew"
Nadelen: "Food was awful and no choices and we have to pay for it + they should rent iPad to the passengers"
Voordelen: "United Airlines"
Voordelen: "The flight was fine, despite the distance."
Nadelen: "The worst flight of my life. Seats are awfully inconfortable for a night flight. I couldn't sleep at all. Screens are really annoying, most people don't know how to turn them off and they run advertisements all night long, nobody from the crew cares. Wifi app wouldn't stream anything on my phone. Im really sad that I will have to have the same night flight back to Houston."
Voordelen: "Tout est fluide: l'embarquement, l'arrivée, les bagages.. On était même arrivés avec 18 minutes d'avance!"
Nadelen: "On donne assez à boire mais presque rien à manger..."
Voordelen: "Assez à boire et à manger, on nous a donné ce qu'il fallait."
Nadelen: "Les écouteurs sont de piètre qualité. On ne peut donc pas regarder un film d'une manière convenable."
Voordelen: "Système multimédia sans fils fonctionnant sur nos appareils. Téléphone, tablette, etc."
Nadelen: "Siège pas assez large. Jouer du coude pendant 8hrs c'est pas amusant."
Voordelen: "La ponctualité"
Nadelen: "Le type d'avion."
Voordelen: "Le service à bord était impeccable."
Nadelen: "Les sièges sont nuls (ergonomie douteuse). L'espace pour les jambes n'es pas convenable (trop étroite et la patte du siège avant oblige d'avoir une jambe de travers). Système d'information de la position de l'avion est nul (pas assez complet), peux pas savoir combien de temps il reste au vol."
Nadelen: "Avion retarder plus de 3h , attente dans l’avion !"
Nadelen: "Seulement 1 choix de sandwich"
Voordelen: "Did was very good. Cattle call boarding."
Voordelen: "Service rapide, arrivé 30 minutes à l’avance"
Nadelen: "Pas de tv, ni de repas, collation seulement"
Voordelen: "I felt spoiled with all the service and the ice cream was a special treat. I had never gotten ice cream on an oversea trip. Thanks."
Nadelen: "I wished that some of the children would have left the window blinds down so we could sleep."
Voordelen: "crew was nice"
Nadelen: "ended up 4x thru the metal detector 4x : 1x in Dublin, 1x in Brussels & 2x in Chicago: terminal 1 & 2!"
Nadelen: "Es united, no se puede esperar mucho de ellos. El snack para 5 horas son unos pretzels y el entretenimiento lo cobran. Lo único bueno es que aun con un aviso en la pantalla pude ver el final del partido de Champions, por el resto,.... compañía a evitar."