Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "The seats were so comfortable"
Voordelen: "Salimos a tiempo . El business es muy confortable"
Nadelen: "La comida horrible . No se limpian los baños"
Voordelen: "The plane size & comfort was excellent. The staff were very friendly"
Voordelen: "Everything perfect and arrive to destination on perfect time."
Nadelen: "All positive."
Voordelen: "Crew good and seat OK but not exceptional for business class"
Nadelen: "Food was average - main course could have been better. Range of movies ok but not great"
Nadelen: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Nadelen: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Voordelen: "Boarding was quick and flight was calm"
Nadelen: "The coffe and breakfast."
Nadelen: "I congratulate the KLM crew!"
Nadelen: "The KLM crew are always great serving and treating you. Well above many other airlines."
Voordelen: "Crew was great, very responsive and hospitable!"
Nadelen: "more lunch choices, especially choices without dairy products."
Voordelen: "Food and service"
Nadelen: "Working wifi would be good. Better A/C. More comfortable seats"
Voordelen: "Seat was comfy and spacious for economy class"
Nadelen: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Voordelen: "The crew is really welcoming"
Nadelen: "The seats are too narrow and a bit too hard"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Voordelen: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Nadelen: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "Flight cancelled"
Voordelen: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Nadelen: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Nadelen: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Voordelen: "The crew were amazing and the flight was very smooth."
Nadelen: "Keep up the good work"
Voordelen: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Nadelen: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Voordelen: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Nadelen: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Nadelen: "My suitcase didn't come with the airline."
Voordelen: "Smooth flight."
Nadelen: "Seat a little cramped."
Nadelen: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Voordelen: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Efficient crew"
Nadelen: "Long, slow line at check in. Not many new movies or tv shows"
Nadelen: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Nadelen: "Food and one bathroom out of service makes an awful flight"
Voordelen: "Fabulous trip with friendly, helpful staff"
Voordelen: "Absolutely nothing!"
Nadelen: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
Le vol avait presque une heure de retard et à l’embarquement (nous ne voyageons qu’avec une valise cabine pour ne ps faire la queue au carrousel), l’employée Air France, sans un sourire, d’un ton impérieux et sans pouvoir argumenter nous prend nos bagages, les enregistre …. Et en laisse passer plein d’autres ! On comprend que l’avion est plein mais peut-être un peu d’amabilité n’aurait fait de mal à personne. Embarquement à revoir, vraiment, même un samedi de rush … pour des étrangers, imaginez ce que donnerait un tel comportement en terre d’image de marque et d’accueil en France …
Notre vol British Airways a été annulé sans aucune explication Nous avons dû acheter des nouveaux billets Inadmissible et lamentable sur le suivi
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
Embarquement encore avec de retard, l'équipe de l'embarquement était tres désagréable. Obliger d'acheter un masque FFP2 ceux qui n'était pas le cas pour le vols d'arriver.
Delta airlines n’est pas une compagnie au niveau d’Air France. Les plateaux repas sont décevants et le personnel navigants est désagréables et quelque peu brutales, constamment énervés et peu prompt à répondre aux demandes des passagers.
Le personnel de vol est agréable et serviable. Par contre la nourriture au retour est plus que médiocre même si nous ne sommes pas dans l’avion pour faire un bon repas de réveillon 😋 , c’était quand même pas bon du tout. Bonne année 2022
Grêve des douanes qui nous a fait loupé notre 1er vol et mis en retard sur le 2e
They just let people fly without properly using the required mask
Nadelen: "Le retard allé comme retour"
Voordelen: "Take off and landing"
Nadelen: "Layover time"
Voordelen: "La régularité du vol L’acceuil et la disponibilité des hôtesses"
Voordelen: "Personnel au top."
Nadelen: "Avion indécent vu le prix des places. Siège étriqué. Écran ridicule. Pas d'usb ni de prise. Repas sans saveur. Petit déjeuner a peine correct. Avion mal nettoyé et j'en passe..."
Nadelen: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Voordelen: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Nadelen: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Nadelen: "tout est à revoir !"
Voordelen: "Très bien"
Nadelen: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Voordelen: "Nice and attentive crew."
Nadelen: "Seats not comfortable in premier economy."
Voordelen: "Service à bord, amabilité du personnel"
Voordelen: "Not much, seats are super uncomfortable"
Nadelen: "Better code sharing with KLM"
Nadelen: "More options for gluten free food. Always get the same dish"
Voordelen: "The entertainment options were great."
Nadelen: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Voordelen: "La prise USB pour charger le téléphone vu que le vol a fait plus d'une heure et demi de retard"
Nadelen: "L'embarquement et le système qu'ils ont fait et très long des informations tondeuse à donner été tardif et incohérente"
Nadelen: "Propreté de l'avion"
Voordelen: "Efficacité de l’embarquement, staff sympa"
Nadelen: "Retard au départ"
Nadelen: "Everything very good"
Voordelen: "Personnel plus que pro"
Nadelen: "Baggage check in was stressful"
Voordelen: "la ponctualité du vol et les services a board"
Voordelen: "Le vol n’était pas turbulent. Le personnel est très pro et à l’écoute. On est arrivé en avance!"
Voordelen: "The airplane"
Voordelen: "Very little"
Nadelen: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Nadelen: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Voordelen: "DIY snack area"
Nadelen: "Food and seating"
Voordelen: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Nadelen: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Nadelen: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Voordelen: "Over all everything was great, except the bags check in"
Voordelen: "Just a routine flight but done with perfect execution."
Voordelen: "Very quiet"
Nadelen: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Voordelen: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Nadelen: "Nothing to complain about."
Voordelen: "It was on time"
Nadelen: "Hard seats Boarding was 35 min delayed"
Annulation sans proposition de solution
Parce que AA a mal fait son planning , pas de pilote . Il a fallu attendre un pilote puis un co pilote. On a décollé avec 1h40 de retard
2+ hour delay. Seats are too cramped, packed in like sardines . Snacks where awful. Miserable flying experience.
It was disappointing at AMD airport. Qatar airways staff @AMD airport was working very slow , people @ counter#1 were just taking instead helping economy class passengers to get their boarding pass after first and business class was done getting boarding pass. Also they asked RT PCR report again @ boarding gate - which is really annoying. Qatar airways did not inform regarding changes guide line regarding RT PCR test - they asked me to take RT PCR again @ airport since my one was done before 72 hours as per old guidelines. How much time does it take for Qatar airways to send email regarding updated guidelines?
The bulk head seats in this aircraft is void of a walk with screens or a screen holder.
Nadelen: "When I got to dallas there was no one there with a wheel chair to help me get to my next flight. Asked the counter person for information and she almost could not be bothered. After asking twice I notice a golf cart type of transportation for the handicap. Well it took me 1 1\2 to get to my connecting flight. 2 other people had missed there flight. I was disappointed in American Airlines that they could not be bothered to help or even answer a couple questions."
Nadelen: "Seat too cramped"
Nadelen: "First time wearing face mask all the time. It was okay."
Voordelen: "Our flight attendant was wonderful, she worked so hard the whole flight and was so pleasant. I am sorry I don’t know her name, but she’s beautiful!"
Nadelen: "Absolutely nothing! Great flight"
Voordelen: "ABSOLUTELY NOTHING"
Nadelen: "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
Nadelen: "Food availability."
Nadelen: "Poor planning caused us to sit on the ramp an hour and a half for a gate to open up."
Voordelen: "We landed Friendly crew"
Nadelen: "Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!"
Nadelen: "complimentary ear plugs for when there are crying children"
Voordelen: "The flight was great. Smooth ride with little turbulence. Great FREE entertainment options on screen. Boarding was quick and orderly for a full flight. Ability to charge my phone."
Nadelen: "Cramped seats. Limited snack option."
Nadelen: "Our already delayed 1 am flight was cancelled a little before midnight. It was rescheduled to 8am. It was a big headache trying to get a hotel, meal vouchers. Then, there were no shuttles to the hotel available so has to wait in line again for taxi vouchers."
Nadelen: "I’m never ever in my life flying with American Airlines Again. I want my money back honestly. I’ve had 4 flights with AA. 2 to get to Columbia and 2 to get back to Washington. 3-4 HAD ISSUES OR WAS WAY LATE. Unexceptional"
Voordelen: "I liked that I got to philly"
Nadelen: "The seats were cramped, plane was freezing cold and everyone was wearing jackets and blankets because the flight attendants wouldn't raise the temp. The pretzel bag had literally 5 mini pretzels and that was it. It was a bad flight."
Nadelen: "The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful"
Voordelen: "nothing since i was not able to make it on time"
Nadelen: "Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate"
Nadelen: "No headphones and wifi was impossible"
Voordelen: "Juste la rapidité du vol.les pilotes étaientt très bien autour du vol..."
Nadelen: "Le vol a accusé un retard de une heure et en plus on n'a changé du lieu d'embarquement qui est passé du 77 au 75.il fallait que chaque voyageur se renseigne."
Voordelen: "Le personnel est parfait"
Nadelen: "Vraiment pas beaucoup de place dans le siège pour les bras et jambes"
Voordelen: "Presque tout."
Nadelen: "Le prix du bagage à payer en plus du prix"
Nadelen: "Le vol a ete annulé et j ai ete bloque sans voucher ou support"
Voordelen: "Visiter l’aerairport de JFK"
Nadelen: "Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité"
Voordelen: "Easy access and commute"
Nadelen: "Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège....) Plus jamais de voyage sur cette compagnie"
Voordelen: "L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols."
Nadelen: "Le service à la clientèle"
Nadelen: "Une heure de retard au décollage"
Nadelen: "If I actually made my connection. Delayed flight out of Boston"
Voordelen: "Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée."
Nadelen: "Restes 1 heure dans l'avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant."
Voordelen: "A l'heure"
Nadelen: "Sièges inconfortables. Assis trop haute."
Nadelen: "my luggage arrived wet, nobody was responsible for it"
Voordelen: "The staff on board were excellent, very professional and efficient. Despite the fact we left an hour late, we arrived nearly on time, so kudos to the pilots!"
Nadelen: "We were delayed but didn’t get any updates from AA staff about new boarding times or gates. The WiFi onboard did not work; we could could connect to it but kept getting “Network Not Available” messages."
Voordelen: "Tout s’est bien passer, c’etait facile."
Nadelen: "La temperature durant le vol était mouvementé"
Nadelen: "Le vol a été annulé personne ne nous a averti c’est kayak qui nous a dit de vérifier. Ils nous ont mis sur aucun autre vol jusqu’au lendemain."
Nadelen: "Retard d’une heure"
Nadelen: "Not the best. Marginal food and hassled about carry-on that fit the size requirements. More like premium economy."
Voordelen: "While the incoming flight arrived late causing us to board late, the flight still landed almost 2o minutes early. The staff was very friendly as well."
Voordelen: "Flight attendants"
Nadelen: "Late flight"
Voordelen: "La bonne ponctualité pour un vol intra US"
Nadelen: "B757 dépourvu de système de divertissement à bord. Sûrement du au court trajet"
Nadelen: "Aucune des télé ne fonctionne pendant la totalité du vol Biscuits food ridicules Le prix des bagages et la queue pour obtenir son ticket puis refaire la queue pour déposer bagages Double paiement bagages mémé en transit / inacceptable"
Voordelen: "tout le service en général."
Nadelen: "notre vol a été retarde retarde!!au lieu de décoller comme prévu à 8h30 notre vol a été finalement annulé vers 23h30. On m'a relooké sur un vol pour LONDRES le lendemain à 19.h. Nous sommes restés plus de 24 h dans cet aéroport sans que nous soit proposé un hôtel. on nous a donné une couverture et un oreillé!!d'autre ont pu etre rebooké sur d'autre vols sur NY ou chicago le matin meme. Nous avons perdu une journée de travail mon époux et moi-meme. Lui a du annuler une formation impliquant 10 personnes qui venait de toute la France."
Voordelen: "Flight attendant actually seemed to enjoy job even had genuine smile. Made that the most enjoyable flight I’ve had in awhile"