Avec la pandemie, COPA fait des économies sur plusieurs plans (notamment les repas). En géneral les avions vers Caracas ne sont pas les meilleurs non plus
I travel with a Service Dog. Have a relief area please on both sides of security. With fake grass got the dogs and washing area so it will not smell of hog urine.
Wis there was more leg room for tall persons like myself.
Voordelen: "nice crew."
Nadelen: "seats were too small and uncomfortable, not possible to lean back much because of a tall passenger behind me. international flights should have better seats."
Nadelen: "Ils ont retardé notre premier vol Nous sommes 60 personnes a être arrivé à l'heure juste pour le deuxième vol Les employés ont refusé de nous embarquer malgré que l'avion était encore sur place Nous devons rester au Panama pour attendre le prochain vol lundi, dans 4 jours. Complètement inhumain."
Voordelen: "The crew was kind. Movies were available, as well as a charging port for phones."
Nadelen: "We were prohibited from bringing water onto the airplane. However, this didn't seam to apply to all water bottles. My empty plastic water bottle had to be discarded, however, my friend's 32oz metal water bottle with water in it was allowed on the plane. She was able to get her water bottle filled during the flight, but my water bottle was tossed by the staff prior to the flight. How does this make sense? This was a 7 hour flight during which only 3 times were we given a small cup of water. That is crazy! Airplanes make you feel so dehydrated, and three small cups of water is not enough for 7 hours, that is absurd. Please, just like all other airlines and flights, allow people to purchase or fill their water bottles (regardless of the material of the bottle) prior to the flight so that they can remain comfortable."
Voordelen: "Never flew Copa Airlines before. I would definitely fly with them again. Flight from ORD to PTY was top notch. Crew and aircraft were excellent. PTY to UIO was an older aircraft that didn’t have all the amenities that the newer plane had, but the crew was still excellent."
Nadelen: "We were scheduled for a 7 hour layover at PTY. When we arrived we found out the plane we had just gotten off of was continuing to UIO. That flight never showed when I was booking the trip. It would have been nice to receive some kind of notification that a better flight option had become available."
Nadelen: "Maybe another round of jrinks"
Voordelen: "Not much"
Nadelen: "Arrived at gate and bridge was not installed at new gate in new part of airport. It took 45 min to find a portable gate so we could leave the plane."
Voordelen: "I enjoyed myself smooth ride and momondo made it easy"
Nadelen: "Spirit customer service was horrible. I'm glad I returned with copa. They will be my first choice from now on."
Voordelen: "I like this flight very smooth no worry what so ever I will flight again"
Voordelen: "Súper crew!"
Nadelen: "Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners."
Nadelen: "Entretenimiento y comida"
Voordelen: "C'était correct"
Nadelen: "Même si copa c’est une compagnie de apáñala, je trouve que leurs salles d’attente 122,123,124 sont inconfortables, pas assez de place pour la quantité de personnes et de volés qui sortent en même temps. C’est ma seule plainte."
Voordelen: "Pas de prise usb un seul film pas de choix de langue en français"
Nadelen: "Modernisation des avions"
Voordelen: "The worst airlines company!"
Voordelen: "It was a regular trip"
Nadelen: "The connection trip Panama, San Francisco, very bad xq the scale in Cancun, very long without being able to get off the plane and not even water do not offer, that very bad scale, my taxi see san francisco I lost it and I had to pay it xq ya It was scheduled as well as a meeting."
Nadelen: "Lost one of my bags Food barely edible. Above was flight jfk to Panama City This flight had no tv that worked. Audio was broken."
Nadelen: "Food was not the best this time"
Nadelen: "Accueil à Panama avant l' embarquement où vérification des gens et bagages. Personnel moins sympatique et espace congestionné."
Voordelen: "Service impeccable"
Nadelen: "Vivement l'ère des moniteurs de divertissement individuel, seul hic."
Voordelen: "Les gens sont gsntils et nous dirigent, mais c'est un peu mal organisé."
Nadelen: "En quittant Montréal on me specifie que je dois recuperer mes bagages a Panama pour les transferer, ensuite au Panama on me dit le contraire... manqie un peu de clarté d'information"
Voordelen: "Good service"
Voordelen: "The seats were comfortable, they served a free snack and also a adult beverage"
Voordelen: "The attention with Copa Airlines was great"
Nadelen: "Flights were delayed endlessly then cancelled with little communication. I’m still in Cordoba when I should be home already."
Voordelen: "the attendants"
Nadelen: "The Food. It is horrible"
Voordelen: "Courteous staff, on time departure and arrival, good meals"
Nadelen: "There wasn’t really anything I didn’t like"
Voordelen: "Every time I fly or my son-in-law connect through there it is the wonderful. We've never had such painless connections ever!"
Nadelen: "Was surprised warm beverages weren't served. A coffee would have been nice."
Nadelen: "Le temps entre les services de repas/ breuvages était un peu trop espacé."
Nadelen: "Pas de télévision individuelle et seulement un film d’enf A été joué."
Nadelen: "One bathroom was dirty since the beggining of the flight and could not be used."
Voordelen: "Everything was wonderful. Thanks for the great service."
Voordelen: "Entertainment system was free and one of the best i have tried on planes. Food and beverages was aceptable. Flight on time."
Nadelen: "Everything was good"
Voordelen: "Not a single thing"
Nadelen: "I’ve flown with an extensive amount of airlines in my life and I will NEVER fly with this company again. I am currently stuck in Panama with a friend, we have no bags because of their poor customer service and lack of communication with ground ops. We are not being refunded and have to purchase another flight for their mistake. If this message detours just 1 person from the experience we had then it was worth the time taken away in a foreign place that I should be exploring happily instead."
Voordelen: "Crew was pleasant"
Nadelen: "Online check in didn't work for selecting seats Was not allowed to carry any water on (even though I had food poisoning) No seat tv screens for entertainment Flight was late by an hour- no mention of this through announcements 6 hour flight- only 1 time did we get service Missing panel in plane and so we saw the insulation and wiring on the wall next to our seats"
Voordelen: "La ponctualité des vols"
Nadelen: "Pas d'écran pour divertissement, pas de prise pour recharger nos appareils mobiles."
Voordelen: "2 free checked bags, east boarding, friendly crew, really good airplane food, smooth flight"
Nadelen: "Only some flight attendants spoke English even though we departed from an English speaking country, headphone jack stopped working an hour into the flight"
Voordelen: "I've always had a great experience when I travel with Copa!"
Voordelen: "Food was pretty good, drinks (beer/wine, soft drinks) were free (hate being nickel and dimed) and staff were sufficiently bilingual (and didn't have an attitude if you weren't speaking Copa's language, Spanish)."
Nadelen: "No WiFi on either of my flights, centralized movie (i.e. screen above the seats) without an in-seat selection."
Voordelen: "Couldn't say, as nothing was appealing and believe you me, I'm quite easy to please; ask anyone who knows me."
Nadelen: "LOTS. Let's start off with the planes. They were the smallest planes I have ever flown on an international flight. Then the cabin crew is of NO help when it come to assisting in stowing your belongings, not even out of courtesy, although it's their duty. I kindly asked for a can of Sprite when they were distributing the beverages and the flight attendant snapped back while showing me an empty can, but, karma kicked in and she spilled half of my flat Sprite on the carpet; luckily, it didn't spill on me. She could have avoided the mess, embarrassment (both for her and the airline, as she demonstrated incompetency; after all, she represents the airline), and this bad review, if she had kindly complied with my request. There's more, but, I don't want this to be another chapter of 'War and Peace'."
Voordelen: "Friendlier and more attentive inflight crew."
Nadelen: "Seats and aisles were too small. The plane in general was to small and uncomfortable."
Voordelen: "Service, flight"
Nadelen: "No a decent diner served"
Voordelen: "Le service, les repas, les valises"
Nadelen: "J'y ai pas pensé"
Voordelen: "Direct flight from IAD to PTY. The flight left on time and arrived early. Bags came out quickly."
Nadelen: "The announcement of sections boarding where barely heard and caused confusion when boarding. My seat was broken. The recline button was broken and it made in difficult to adjust the seat. I'm 78 inches tall and need every bit of room I can get. The adjustable headrest was also broken, it would stay in position which mean t that it was pretty useless to me."
Nadelen: "Venía de Mexico a Panamá y el vuelo se retrasó. Cuando fui a abordar el vuelo a Costa Rica habian cambiado la sala de abordaje y por poco me deja el vuelo. Quizá lo hubieran anunciado en el vuelo que venia de México me hubiera ahorrado tiempo y carreras."
Nadelen: "I purchased a ticket through Copa Airlines for Saturday August 19th going to SFO from Cordoba. Due to me being in the country for 91 days I was not allowed to board the plane and I was forced to lose my flight. I remember paying for an insurance policy on my flight in case something were to happen and I would like to know the refund policy available to me. My Confirmation Number: AKMWL3 thank you"
Voordelen: "Food was okay and flight was comfortable enough to sleep through."
Nadelen: "Flight was delayed and we sat on the tarmac for ages."
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "This Transavia Airlines is not good at all."
Nadelen: "Many things cheaper does mean better."
Voordelen: "I liked how generous they were with food and drinks"
Nadelen: "Free WiFi could have made the flight a lot better"
Voordelen: "Boarding was efficient and the crew were nice."
Nadelen: "the seating is horrible. it was the tightest seating I've ever experienced."
Voordelen: "Crew is excellent, polite and personal!"
Nadelen: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Voordelen: "Nice crew, good food."
Nadelen: "Both bathroom were not working in business class area."
Voordelen: "Almost everything, especially the crew."
Nadelen: "Don’t feel like anything should be better to be honest"
Nadelen: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Voordelen: "very nice crew"
Nadelen: "my baggage was lost"
Nadelen: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Voordelen: "The crew and the timing were ok"
Nadelen: "The seats were uncomfortable"
Voordelen: "Great plane and staff"
Voordelen: "Seat was comfy and spacious for economy class"
Nadelen: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Voordelen: "Everything was smooth and effortless."
Nadelen: "Can’t think of anything."
Voordelen: "My seat"
Nadelen: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "Being fed was amazing and watching free TV was great!"
Nadelen: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Voordelen: "The flight was smooth, the service was friendly, and the food with plentiful."
Nadelen: "Too much activity in the cabin during the flight."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Nadelen: "not really"
Voordelen: "great crew and comfortable flight."
Nadelen: "sceens in the plane to show map and direction of travel"
Nadelen: "Turn the lights on early making it hard to sleep"
Voordelen: "Best airline in the business quick efficient and outstanding service What else can you say"
Nadelen: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Voordelen: "Friendly hostesses"
Nadelen: "Flight was delayed 3 hours"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Nadelen: "Not happy to pay extra money for my case"
Voordelen: "The flight was perfect! Great food,movies and I even got to sleep !"
Nadelen: "All was well!"
Voordelen: "Good selection of movies."
Nadelen: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Voordelen: "The seats seemed to have more space on this plane which was nice."
Nadelen: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Nadelen: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Voordelen: "I got some rest"
Nadelen: "unable to charge my phone or watch movies"
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Just great crew."
Nadelen: "Not comfortable at all and will not book KLM again."
Nadelen: "Amesterdam airport employee was really rude"
Voordelen: "Airlines issue"
Nadelen: "Profiling certain customers"
Voordelen: "Service impeccable!"
Nadelen: "They have one line of executive class after the kitchen and toilet, is very noisy."
Embarquement à Malaga à 16h50 au lieu de 15h35. Arrivée à Palma de Majorque à 18h20 pour une correspondance à 18h15. Nous avons donc logiquement manqué notre correspondance en direction de Marseille. AirEuropa nous a laissé sans solutions dans Majorque. INADMISSIBLE
Voordelen: "Très bon service (avantages Sky Team): excellent check-in et personnel à bord. Tout le parcours a l’aéroport était parfait: enregistrement, embarquement, livraison bagages). Cabine business agréable."
Nadelen: "Malgré la crise sanitaire, une bouteille d’eau à bord aurait été un plus."
Voordelen: "crew was nice"
Nadelen: "they lie to you, they tell you that your luggage is included and then it's not and it cost you $300 more. only one meal in 9 hour flight. Find another company and another searcher"
Voordelen: "Très bon personnel de bord, check-in et embarquement très rapides!"
Voordelen: "The Dreamliner airplane."
Nadelen: "The food!!!! Worst airline food. The crew barely announce in English. Boarding process is a mess"
Voordelen: "Flight was fine"
Nadelen: "Ticket/luggage issues not handled very well. Long wait lines. No notification of plane delay on monitors."
Voordelen: "Nothing and already didn’t have muy baggage"
Nadelen: "Ground staff are extremely unprofessional In Casablanca"
Voordelen: "Timing parfait"
Nadelen: "Une collation offerte"
Nadelen: "L’embarquement n’etaIt pas au contact. Les pochettes du dossier des sièges n’avaient pas été nettoyées des déchets des précédents voyageurs. Peu d’espAce au niveau des sièges."
Voordelen: "Bonne compagnie aérienne, qui se diferencie des low-cost. Espace entre les sièges plus grand que les autres compagnies"
Nadelen: "check in was slow"
Voordelen: "Aireuropa is bullshit"
Nadelen: "At check in, our carry-on bag was 1lb over weight and we were told we would need to check our two bags. We saw several individuals with much larger bags boarding the plane."
Nadelen: "Aucun membre n’a pu répondre en français alors qu’on atterrit quand même à Bruxelles."
Voordelen: "Vuelo directo"
Nadelen: "Todo pago adentro, no me dieron ni agua. No hay entretenimiento a bordo, es un avión viejito"
Nadelen: "seat 53d has sound it the screen broken personal spot light also out of order everything is old"
Nadelen: "It is an airline that deceives you"
Voordelen: "Rien. Kayak, orbitz et air Europa font tous trois preuve de désinformation à l'égard de leurs clients !"
Nadelen: "Normalement, les vols long courriers offrent toujours des bagages en soute. Apparemment ce n'est pas le cas de air Europa. Cependant, cette information n'a été clair nulle part. J'ai dû payer taxe de 150$ à l'aéroport pour cette malhonnêteté. Exactement la même remarque concernant la nourriture. Il n'y eu aucun moment durant la réservation où l'on a pu choisir notre régime alimentaire. Étant végétarien j ai recu un plat avec viande. Le staff m'a dit qu'il fallait appeler la compagnie auparavant, comment le deviner ? De plus, le petit dejeuner était composé de un ridicule sandwich jambon fromage. J'ai demandé pour changer et dit que du jambon au petit déjeuner n'était pas nécessaire mais on m'a répondu avec insolence que c'était un petit déjeuner "normal"! Le service avant même l'embarquement était médiocre et désagréable. A bord, le staff parlaient quasiment exclusivement en espagnol alors que le vol venait du Brésil. A bord, on nous informe sur pour pouvoir regarder des films, il faut télécharger une application car il n'y a pas d'écran disponible. Une fois a bord les réseaux ne fonctionnent généralement pas! Alors le staff propose un iPad a 10€ ?? C'est une action plus que malhonnête!! Informez vos clients à l'avance."
Nadelen: "Air Europa is the worst company in the world."
Voordelen: "it was an amazing flight one of my best"
Voordelen: "I loved the selection of movies and games. I was surprised to get two meals, both dinner and breakfast; the food was good and appreciated."
Nadelen: "Boarding was a little confusing, but I was happy to get on the plane and have space for my Carry-on"
Voordelen: "Cartoons on tv (for kids)"
Nadelen: "the plane is too tight"
Nadelen: "Boarded flight and then let us sitting on the tarmac for ninety minutes with no water or air conditioning.Once flight under way no food available.DO NOT FLY THIS AIRLINE!!!!"
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais - L'hôtesse s'endort avant l'atterrissage à Zurich et fait sont contrôle en courant et sauvagement"
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Pas d'écran sur un long vol - Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais"
Voordelen: "Give food twice, a blanket and a pillow"
Voordelen: "Reasonably priced, nice clen plane, no hassels"
Nadelen: "Everything was good"
Voordelen: "Will never fly this airline again"
Voordelen: "Le premier vol"
Nadelen: "Le deuxième vol"
Nadelen: "The seats were very uncomfortable for a long flight. There was also no air circulation so it was extremely hot. The fact that we had to pay for internet is ridiculous. How much more money are these airlines trying to pump out of us? I will not be flying with air europa in the future."
Voordelen: "Cost effective, easy to access airport."
Nadelen: "Boarding should be streamlined, by groups, in an efficient manner. Currently, every passenger crowds the terminal in an attempt to be first."
Nadelen: "When I arrived at the airport 2 hours before my flight as directed there were zero Air Europa staff there. I waited 20 disconcerting me minutes for them to arrive."
Voordelen: "No delays! Accurate"
Nadelen: "Boarding process they start from back rows first"
Voordelen: "Price was very good. That's a big plus."
Voordelen: "Didn't care for just one movie choice but I liked the price!"
Nadelen: "Retard 1h40!!!!!"
Voordelen: "Confort Équipage au top"
Nadelen: "Absence de divertissement Repas ou boisson payante Embarquement en retard"
Voordelen: "Équipage sympa"
Nadelen: "La nourriture Système de divertissement qui ne Marche pas Confort pas top Embarquement en retard"
Voordelen: "Crew was nice"
Nadelen: "Air Europa lost my bag for 6 days. I picked it up at the airport finally the 7th day of my trip. They found it on day 3 but took 4 entire days to ship it from Boston. Awful. We were also delayed 3 hours in Madrid with no compensation, we got a "snack" voucher that totaled $5. It was terrible and I will never fly this airline again."
Nadelen: "Kayak did not disclose that checking bags would cost extra. We got hit with a 60e checked bag fee at the airport. If it WAS disclosed it certainly wasn't in plain site on the mobile app. I checked back on the app to see if I had missed it disclosed somewhere but I still couldn't see it. So it's almost false advertising. Kayak should protect its users. Also, our checked bag that we paid the extra money for arrived late! After our flight was delayed over an hour by the way! Kayak should protect its customers better. Or at least make sure they're informed"
Nadelen: "Charged 60 dollars for one suitcase they said they announced in the internet the day before. No email or any other notification. belt sign during the all flight for turbulences that neVer existed No food or water because of the sign No entertainment"
Nadelen: "Don't have tv , after overnight flights we sitting in airplane more than 1,5 hours with out air conditions"
Nadelen: "We did not receive any beverage drinks during flight. Only the first 10 or 15 rows received this service. :("
Voordelen: "I was upgraded to business class which was very spacious and comfortable. The chair fully reclined and I was given a pillow and duvet. Details like a travel bag with socks and a toothbrush were a pleasant surprise. I was thrilled that I could charge my devices all at the same time due to ample outlets."
Nadelen: "The food was just okay (only one option) and I had to ring the attendant to ask for water. There was no beverage service on a 7 hour flight and that seemed odd to me."
Voordelen: "The food was good, and my luggage arrived safe."
Nadelen: "It wasnt so comfortable and there was not TV or even radio, or entertainment for an 8hour flight. Also when trying to sleep, crew continues to pass by and turn on airplane lights."
Voordelen: "Shorter flight"
Nadelen: "No water offered"
Nadelen: "We board to the plane via a bus. we were at the bus waiting to go to the plane for more than 10 minutes. A bit long, specially if you have been travelling already for a long time....like me (I was coming from Miami).The bus is not too comfortable....you have to stay still on your feet with a lot of people"