Ce vol était opéré par United qui n’a, manifestement, pas de hauts standards de service pour la classe business
Clean plane, professional crew, good food, comfortable seat,
The space between chairs in economy class is so tight
Plateau repas toujours pareil Pas très original
Food was good entertainment was mediocre flight was delayed about 1.5h
Voordelen: "flight itself"
Nadelen: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"
Voordelen: "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Nadelen: "Pas de Lounge Lufthansa à l'aéroport de Barcelone"
Voordelen: "Crew was very helpful"
Nadelen: "More entertainment"
Voordelen: "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Nadelen: "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."
Voordelen: "Flight attendants are friendly and helpful."
Voordelen: "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Nadelen: "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"
Voordelen: "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Nadelen: "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"
Voordelen: "Crew was really nice can’t complain"
Nadelen: "Other airlines offer free beer or even hard liquor here u have to pay"
Voordelen: "It was a normal flight with any extra confortable feature."
Nadelen: "Not delay Treatment in the boarding Gate was ride, asking for visa despite I dont need it."
Voordelen: "This was my first and last time I will ever fly with Swiss airline-it’s been 4 days and I still didn’t receive my baggage and I had all my medicines in them,that’s including my carry on bag too,because it was taking from me @ the gate and I was told I will get it at my final destination,which I didn"
Nadelen: "I just would like to get my baggage- which is been 4 days since my arrival and they can’t even tell me where they are at!!!...."
Nadelen: "Could've been on time"
Nadelen: "La ponctualité"
Nadelen: "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."
Nadelen: "We had a huge delay"
Voordelen: "Le personnel naviguant, l'avion la gentillesse"
Nadelen: "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"
Voordelen: "Le personnel toujours aussi souriant et agréable"
Nadelen: "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"
Nadelen: "Very nice company!"
Voordelen: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Nadelen: "They asked me to pay for my luggages. It is strange"
Nadelen: "Selon moi, Pas assez de choix de Musique et de Film."
Voordelen: "Gentillesse du personnel"
Voordelen: "Siège confortable. Personnel attentionné. Service impeccable."
Voordelen: "The crew was polite and helpful. The wine was free and each seat had it's own screen with a good assortment of movies and TV shows."
Nadelen: "The food could be much better. Although coming from Sicily it's tough to compare."
Voordelen: "Équipage très sympathique vol rapide"
Voordelen: "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Nadelen: "Vieil avion où les secousses se font vraiment sentir beaucoup!"
Voordelen: "De la place pour les jambes, vol à l'heure, embarquement rapide"
Nadelen: "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"
Voordelen: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Nadelen: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Nadelen: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Voordelen: "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Nadelen: "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"
Nadelen: "Pas de chocolat Oups"
Voordelen: "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Nadelen: "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."
Voordelen: "check in & boarding were ok"
Nadelen: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"
Nadelen: "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"
Voordelen: "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Nadelen: "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"
Voordelen: "The situation so comfort"
Nadelen: "The limited wifi connection"
Voordelen: "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Nadelen: "Pas de divertissement dans l’avion."
Nadelen: "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"
Voordelen: "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Nadelen: "Le repas ....pas bon"
Voordelen: "The service was outstanding!"
Nadelen: "Most people had to wait at the gate for a boarding pass and my daughter and I were in completely different parts of the aircraft."
Voordelen: "I had a wonderful experience the whole way through."
Nadelen: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."
Voordelen: "On a bien arrivé."
Nadelen: "Le retard de vol a été embattant."
Voordelen: "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Nous étions en surbooking et avons attendre le dernier moment pour savoir que nous pouvions partir.... Et l'avion a eu 4h de retard... Mais nous sommes arrivés
J aurais aimé que les passagers soient appelés par zone. Exemple zone 1 présenter vous pour débarquement ensuite zone 2..... ainsi les autres passagers restent assis et attendent leur tour.
Mon baggage en soute à été extrêmement détérioré
Les repas n’étaient pas très bons
Didn't catch my connection and Delta couldn't rebook me for 3 days....
Le transfert de dossier entre Delta et Air France qui affrétait l'avion n'avait pas été réalisé. Nous n'avions pas de billets pour le vol retour. Le personnel Air France à l'enregistrement nous a dit de nous débrouiller avec le service assistance Delta Américain pour le transfert de notre dossier, alors que j'ai des enfants en bas âge… Finalement, quelqu'un a accepté de s'occuper de nous, et après une heure de négociation, il est parvenu à nous avoir des billets d'avion. C'était une expérience très désagréable. Je ferai attention pour mon prochain voyage à acheter mes billets d'avion autrement
Aller / retour Paris New York Aller correct mais retour horrible Particulièrement la cheffe de cabine j’imagine très désagréable, très sèche, et bruyante durant vol de nuit
Écran ne fonctionnait pas …. Pas d’alternative
Amélioration: le check in sur ordinateur deux jours avant qui prendr trop de temps et ne fonctionnait pas. (Près de 4 heures dd mon temps ! Entre les essais multiples et amples téléphoniques) make it simpler.
Personnel très sympa, très serviable.
Checkin via l’appli impossible
Notre vol a été annulé, puis l’autre retardé ainsi nous avons loupé notre correspondance. Ensuite nous n’avons pas eu notre valise à l’arrivée
L’embarquement s’est déroulé facilement. L’équipage manquait un peu de disponibilité
Mauvaise gestion du retard et de l’embarquement. Repas minuscule qui donne la nausée. Personnel de bord qui parle super fort y compris quand 75% du vol dort…. J’étais très mal installé, même dans une low cost j’étais mieux, assez déçue
2 h de retard , les trains ratés à paris ..
Vol à l'heure. Personnel aimable. Repas corrects. J'ai pu choisir une place confortable moyennant un prix correct. Divertissements limités que écran individuel. Plutôt content du voyage avec cette compagnie
Repas disponibilité du personnel confort d’installation ponctualité
Smooth flight and arrived early
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Voordelen: "Snacks and entertainment was good, and the flights were timely."
Nadelen: "Everything was great"
Voordelen: "L’accueil et l’aimabilité du personnel qui laisse à désirer. Le confort est vraiment mauvais. Le dinner était vraiment léger."
Nadelen: "La Nourriture, le personnel, le confort."
Voordelen: "I honestly like the fact they load the plane from the back to front rows."
Nadelen: "Additional snacks and drinks cannot be purchased. It would be nice to have more bottled water or additional selections."
Nadelen: "No ear plugs offered and my iPhone jack didn’t fit."
Nadelen: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Nadelen: "Seat could have been more comfortable"
Voordelen: "Nassau security line was quick. US Customs line was quick."
Nadelen: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Voordelen: "That it got me where I needed to go."
Nadelen: "The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied."
Voordelen: "Free entertainment"
Voordelen: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Nadelen: "No US carrier seems able to master smooth boarding without standing waits."
Voordelen: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"
Nadelen: "thin seat cushions"
Voordelen: "Friendly staff."
Voordelen: "Crew, chairs, entertainment"
Nadelen: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Voordelen: "Équipage commercial chaleureux et efficace"
Nadelen: "Angle inclinaison des sièges de première"
Voordelen: "Service was great"
Nadelen: "Le choix des films, la nourriture, l'information de vol sur la tablette"
Voordelen: "Personnel courtois"
Nadelen: "2h de retard ..."
Nadelen: "the flight was delayed and so I missed my train home"
Voordelen: "Hands down one of the best flights ever. Great seats, great leg room, amazing crew; I even met some good people on the flight. All around pleasing experience."
Nadelen: "My only complaint is the food. Some of the other airlines feed us real food, I want to pay for something a bit better. Still a great airline!"
Voordelen: "Crew was very friendly and attentive. Smooth and comfortable flight."
Nadelen: "Seats are not as comfortable as usual, yet all flights seem to be getting worse regarding seat comfort. Time to start replacing."
Voordelen: "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Nadelen: "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."
Voordelen: "L’horaire Respectée"
Nadelen: "Rafraîchissements peu de choix"
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Slow boarding in Seville, no chance to check-in online🥺
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "The plane condition."
Nadelen: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Voordelen: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nadelen: "Move the drapes a few more inches back."
Voordelen: "Flight was on time."
Nadelen: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Voordelen: "Flight and the crew!"
Nadelen: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Nadelen: "Delay due to strike"
Voordelen: "very nice crew"
Nadelen: "my baggage was lost"
Voordelen: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Nadelen: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Voordelen: "Friendly crew, upgraded seat was worthwhile"
Nadelen: "More snacks in between meals,"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Voordelen: "The flight crew was so friendly and the food was really good."
Nadelen: "They left my bag off the plane. Ridiculous."
Nadelen: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Voordelen: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Voordelen: "Helpful and kind crew"
Nadelen: "I wish there was WiFi"
Voordelen: "The flight was smooth, the service was friendly, and the food with plentiful."
Nadelen: "Too much activity in the cabin during the flight."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Nadelen: "Need more leg room!!! Larger meals needed."
Voordelen: "The constant smile conferred by flight attendants through the entire flight."
Nadelen: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Nadelen: "old screens and entertainment system leg room to small"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Crew was awesome"
Voordelen: "Time and Good clean place.. in This case airpöane.."
Nadelen: "It was not entreteiment st all"
Voordelen: "The seats seemed to have more space on this plane which was nice."
Nadelen: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Left ontime and service was excellent."
Voordelen: "Friendly attendants. Decent food, and frequent snacks and beverages."
Nadelen: "No charging ports for electronic devices."
Nadelen: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Nadelen: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Lovely staff, good food, great movies."
Voordelen: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Nadelen: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Nadelen: "Lunch should have been served. Not a cereal bar and a drink for a three flight at noon."
Voordelen: "La tripulación"
Nadelen: "El manejo de equipajes nunca llegaron"
Nadelen: "The airline’s contact phone lines are never answered you are left to n hold for ever I gave up after 30 minutes hold"
Nadelen: "We were very pleased with our flight"
Voordelen: "Was on time, no turbulence and excellent landing"
Nadelen: "The luggage policy, is confusing since the drop off luggage is with extra cost. Unnecessary complications. The snack meal, really poor."
Nadelen: "El centro de servicios al consumidor no contesta las llamadas de forma eficiente. Tuve problemas con el check-in que requería asistencia. Tuve que esperar un total de una hora para ser atendido (dos llamadas : una esperé 35 minutos y colgué y la otra unos 38 minutos más). Al fin y al cabo la persona que me atendió no me pudo ayudar. Me dijo que no podía hacerlo pero que iba a poder asignar dos asientos juntos para mi esposa y yo. Para sorpresa mía no fue así cuando hice el check-in en el aeropuerto tenían a mi esposa y a mi separados. Tuve que aceptar los dos últimos asientos en la cola del avión - los cuales no reclinaban completo. Para culminar; para cuando la azafata vino a proveer el servicio de almuerzo- se había terminado la carne. Mal servicio"
Voordelen: "Everything was excellent for the price I paid."
Nadelen: "Entertainment options."
Nadelen: "Better seats and better boarding access"
Nadelen: "Service Provide more information about the status do the flight"
Nadelen: "Flight delayed due to a pilot’s meeting. Check in time overall took 1 hour"
Voordelen: "The set up to board the plane was slow"
Nadelen: "Allow more time for boarding. prioritize people with small children and disabilities, as well as older travelers and with mobility problems."
Voordelen: "After we bought waters through the gate, we had to throw them out before we got on the plane. Then every time we would click the button for a flight attendant to come over to give us water, it seemed like an issue. We got maybe a single gulp in every cup. It got to the point where they ignored us."
Nadelen: "The flight attendants. The food. Being able to bring your own water after buying it THROUGH the gate. Everything."
Nadelen: "No entertainment neither WiFi. Cheap sandwich."
Nadelen: "Crew manners"
Voordelen: "Was better organized"
Nadelen: "The food. Tasteless"
Nadelen: "Food was bad!"
Nadelen: "The plane was delayed because one member of the crew arrived late! More than 150 people waiting for the process to arrive to the plane!!"
Voordelen: "We got there safe, so pilot was great."
Nadelen: "Flight delayed over 2 hrs with no explanation, flight attendants were not attentive when we called for them, food was not good."
Nadelen: "Tout le reste"
Voordelen: "Partir a l’heure"
Nadelen: "L equipage"
Voordelen: "DELAYED 3 hours"
Nadelen: "Very good service"
Voordelen: "I liked nothing about this flight."
Nadelen: "The flight was terrible. Poor communication from the airline staff about delay and extensive wait to pick up baggage from New York airport. I highly discouraged any traveler from flying with Aerolineas Argentinas. The food was very bad and the airline crew was unprofessional."
Nadelen: "Having some sort of entertainment for a 7 hour flight, having a reclining seat would’ve been nice, less than 4 hours of turbulence would’ve been nice."
Voordelen: "Flight staff was very helpful during the flight."
Nadelen: "Need to offer water on very long fights. There was confusion on what line a person should stand in for boarding."
Nadelen: "food was very simple, cant say i enjoyed it, just ate to pass time.tv had very few movies and other stuffs as well.seats were too small"
Voordelen: "The price was competitive compare with other airlines for the end of the year holiday travel."
Nadelen: "My sit didn’t recline at all it was very uncomfortable the entire trip added to the small space for each sit and from row to row."
Nadelen: "Flight was booked through United and had 4 stops. The second two were handled by aerolineas. There was a 48 hour strike in affect when I landed in Buenos Aires. My connection was canceled but I was not notified by anyone. I got stranded in Buenos Aires for 2 days. Not a fun way to start my trip."
Nadelen: "Crew members does not speak English while boarding"
Voordelen: "Terminal was spacious and pleasant. Crew was professional."
Nadelen: "I am baffled as to why water bottles were confiscated or emptied at the gate. This is the only airport in which I have encountered this after you have passed through security. It is important to stay hydrated on flights and the small cups of water delivered twice during the flight are not sufficient. No indication was given on tickets of what meals would be served. I ended up paying for a dinner in the airport only to be served a dinner at 12:30 am on the flight. It would make more sensed to have a light snack at that hour and a better breakfast served in the morning. The US Customs card handed to me was in Spanish only. An English option would have been good."
Voordelen: "Lost money"
Nadelen: "Lost money"
Voordelen: "The ground staff was very friendly and helpful."
Nadelen: "Lining up to board is very confusing"
Voordelen: "Flight was on time, luggage arrived in good condition. Seats slightly more roomy than on newer planes. Staff pleasant. Good to get a small snack on a short flight! We had coffee and a soft drink, twice. We arrived at EZE airport from the US and were happy to take this flight without having to change airports for the domestic flight."
Nadelen: "Noisy plane. Not Aerolinea's fault, but I didn't like the walk to the terminal from our international flight."
Voordelen: "Service, food, Argentinian movies"
Nadelen: "I liked everything"
Voordelen: "They called me the day before a major snowstorm and moved up the flight. Optionally they would have rescheduled me on a later flight! The flight was timed perfectly to take off as the first flurries fell! Unlike hundreds of other flights I was not stranded or rescheduled!"
Voordelen: "I loved the attention of the crew, food, entertainment (Argentine films) and the way they did the boarding."
Voordelen: "Well-run efficient processes. On time actually served food!"
Voordelen: "Crew were very responsible and respectful."
Nadelen: "At Ezeiza Airport the Aerolineas Argentinas attendants for the checking were too slow! Food/ dinner very poor. The flight/ pilot was good. Crew was good. At the JFK I have to wait almost 4 hours for the luggage!!"
Voordelen: "Departure and arrival on time . Overall hassle free"
Nadelen: "Least space between my face, knees and seat in front of any plane I've ever been on. Food mediocre, coffee pretty bad. Because of cramped soace I couldnt even eat without getting food on my clothes"
Nadelen: "Bad service cancel fligths and the costumer never know that has been cacelled no even sorry said also they dont provide mask to slept pooor poooor service"
Nadelen: "The fact that there are no afternoon flights and all the overnight flights come in after this flight leaves, which means 23 hrs dead time in buenos aires"
Voordelen: "Beautiful plane. Luggage pick up was very good and fast."
Nadelen: "At check in the employees were chatting with each other while we waited excesice time in an extremely large and slow moving line. too little space between one seat and the next one."
Voordelen: "All my avianca flights on this trip have been delayed. The last one was delayed several hours. There was no air conduction on the flight we were stuck on the track for over an hours."
Nadelen: "Lost in track, delayed, crew was dismissive."
Voordelen: "Service Food On time"
Nadelen: "Space berween seats which is as small as in other airlines"
Nadelen: "I understand I bought a flight in economy, however, to sit for a 12 hour flight the space provided was super uncomfortable and it wasn't enough leg room. I have been on a 5 hour flight to Mexico from JFK with both AeroMexico and Interjet under economy and both airline provided significant leg room. I was disappointed with Aerolineas Argentinas, I was expecting more comfort."
Nadelen: "Old plane, delayed and the football team on the flight was celebrating in the asles the whole time so no one could sleep. The crew did not ask for them to be quiet or sit down. They literally were signing over safety announcements and during the whole flight!"
Voordelen: "In general the customer service was excellent"
Nadelen: "I didn't like time to recovery the baggage. Was 70 minutes"
Nadelen: "small portion on cofe / wine"
An old plane, with entertainment wifi failures, cold sandwich.
Voordelen: "The crew was nice"
Nadelen: "Had to switch planes, flight was delayed almost 3 hours"
Nadelen: "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."
Nadelen: "I paid for baggage and when I came to the airport I paid2000 pesos more ita not nice at all and I want my 2000 pesos back."
Voordelen: "On time"
Nadelen: "Snack option. Plug in for mobile phone"
Nadelen: "The flight was late"
Voordelen: "Nothing. It was a short flight with nothing special to mention."
Nadelen: "The flight actually leaving on time and not half an hour late."
Voordelen: "Airport (AEP) was nice, plane and crew were good."
Nadelen: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."
Nadelen: "They lost my luggage"
Voordelen: "Nice space in the aircraft and the crew was really nice too."
Nadelen: "The delay was very tiring."
Voordelen: "Boarded and took off on time Free snacks and drinks"
Nadelen: "More leg room"
Nadelen: "Mon siège ne s’inclinait pas"
Voordelen: "The crew was really helpful and attentive. we travel with a special needs young lady and every body was sure she enjoyed the fly. the airplane was in excellent conditions."
Nadelen: "The waiting before entering to the lane was long and we didn't understand why we need to be waiting so long in the jet way."
Voordelen: "The fly time"
Nadelen: "The check in process, too slow ,we waist almost 2hrs in the process"
Nadelen: "Smell at shit all the flight. Horrible."
Nadelen: "In my last connection in Santiago airport I was asked to pickup my luggage and do check-in again and all of this in a 1 hour and 20 minutes connection, when I arrived to the check-in desk at first they said that I was late and needed to be there 2 hours ago, just after argueing they let my pass"
Voordelen: "Perdonnel sympathique."
Nadelen: "Plus de place sur les sieges. Petite collation."
Voordelen: "There was no one sitting next to me."
Nadelen: "Over 5 hours delayed with no explanation, no compensation and no food offered."
Voordelen: "Departed exactly on time & arrived early. Excellent!"
Nadelen: "Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating."
Voordelen: "excellent avion, neuf. Divertissement à bord de qualité"
Nadelen: "Repas vraiment minimal"
Voordelen: "On time and pleasant experience on flight and de planeall"
Nadelen: "All Food"
Nadelen: "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"
Nadelen: "Delay meant I missed a meeting deadline."
Nadelen: "DONT BUY YOUR TICKET WITH FLIGHT NETWORK !!!!! I HAD A PROBLEM AND LOST ALL MY MONEY !! ALL THE TICKETS (5 PERSONS) !!!!!!!!!!!!!!!!"
Nadelen: "2 hours late, the flight following us left first."
Nadelen: "It was on time, not like other LATAM flights within the country!! Comfortable reclining seats, good entertainment and meals"
Voordelen: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Nadelen: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Nadelen: "Arriving in SCL on an international flight is the pits. Avoid"
Nadelen: "How do you contact kayak to cancel a flight? I will never book with you again. You make it impossible to reach someone."
Voordelen: "Excelente disposicion y manejo de situaciones de la tripulación. El vuelo fue excelente"
Nadelen: "El despegue se atrasó unos 20 minutos, no funcionaba el centro de entretenimiento (que fue anunciado) y pese a que eran las 6.3 am no nos convidaton ni una galletita"
Nadelen: "Segunda vez en una semana que me mojan , me derramaron cafe el vuelo anterior y hoy jugo de naranja. El espacio es muy pequeño y chocan los brazos cuando ofrecen bebida ; o el de adelante se mueve y bota todo encima ... un desastre, cero comodidad , la silla más dura que nunca y el espacio para las piernas, o sea, yo mido 1.74 y voy justa, que será para el resto de la población.. no por incluir una fila más hagan que todos vayamos incómodos ; y de la tripulación, nada que decir, solo me pasaron servilletas y me desearon suerte .. me gustaría algún tipo de compensación, porque , para más remate, llegamos más tarde de lo estimado."
Voordelen: "The crew were very nice and friendly."
Nadelen: "It was a little slow to get on and get off the airplane."
Voordelen: "Personal on board is always great in LATAM"
Nadelen: "Personal at gate always suckin LATAM They lie in order to push their policies"
Voordelen: "I slept most of the flight."
Voordelen: "Priority boarding."
Nadelen: "No airline lounge."
Voordelen: "Service, movies for a flight of this length."
Nadelen: "Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks."
Voordelen: "Simple, efficace. à l'heure."
Voordelen: "Le prix et l'efficacité. Le reste était tout à fait accessoire compte tenu de la durée du vol. En conclusion tout était parfait."
Nadelen: "Rien le rapport qualité prix est excellent."
Nadelen: "My original flight was supposed to land at 8:55pm but I was notified that it had been changed to land closer to midnight which was a problem because my hotel closed at midnight. After talking to the customer service agent at the airport he told me the reason my flight had changed was because my original airplane was flying out of another airport and the only way to make the flight that I had booked was to take a cab ride to the other airport. What he didn't explain was that its a 45+ minute drive between the two airports and I only had about 1.5 hours to get my bag, get on the taxi, check in at the other airport, clear security AND customs. Somehow by the grace of god it all came together but it was certainly a harrowing experience, not to mention the $45 I lost in cab fares. I cannot recommend LAN/LATAM."
Voordelen: "LA TRIPULACION"
Nadelen: "EL EQUIPAJE NO LO MANDARON HASTA DESTINO FINAL Y SE PERDIO"
Voordelen: "Dreamliner was great for our 11 hour flight to santiago"
Nadelen: "The ground personne in Iguazul were terrific. Flight got cancelled after check in. We were in waiting area. Staff remembered who we were, found us, had us hurry bavk to check-in. Got our luggage, got it retagged, and got us on another flight leaving almost immediately. We got to BA with no problems as did our luggage. Yay for your smart, resourceful, thoughtful and efficient ground crew in Iguazu. They deserve a special thanks."
Voordelen: "Friendly staff"
Nadelen: "Delayed disembarking"
Voordelen: "How it moved"
Nadelen: "That it didn't move too much."