Vind goedkope vluchten vanuit Guatemala-stad naar België

Voordelen: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Nadelen: "N/A"

Nadelen: "Staff Curtsy and overall gestures!!"

Voordelen: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."

Nadelen: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"

Nadelen: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"

Voordelen: "The seat was very comfortable."
Nadelen: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Voordelen: "The crew was excellent and surprisingly the seats were comfortable."
Nadelen: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"

Nadelen: "Our request for vegetarian meals got lost after a glight was cancelled."

Nadelen: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"

Nadelen: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"

Voordelen: "I like the comfortable seats"
Nadelen: "Service lag a little"

Nadelen: "Geen wifi voor 9 uur"

Nadelen: "Entertainment worked sporadically"

Nadelen: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."

Nadelen: "More options for gluten free food. Always get the same dish"

Voordelen: "The crew was amazing and extremely helpful!"
Nadelen: "The food could have been better"

Voordelen: "Staff were friendly and seats in business were super comfortable."

Voordelen: "Good crew, as usual with Air France."
Nadelen: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"

Nadelen: "Lost my luggage."

Voordelen: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"

Voordelen: "Fantastic Crew!"
Nadelen: "Seats are comfortable but tight."

Voordelen: "Air france crew at Mumbai Airport very rude and not supportive during checkin"

Voordelen: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Voordelen: "On time, staff was nice."
Nadelen: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Voordelen: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Nadelen: "I didn't really use the in flight entertainment - the usual movies, tv etc"

Voordelen: "Good selection of movies"

Voordelen: "The crew worked hard, but the food was below the French standards."
Nadelen: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."

Voordelen: "25 min ahead schedule!!!"
Nadelen: "Cabin space, too narrow rows."

Voordelen: "Onboard crew was friendly. Dinner was good"
Nadelen: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"

Nadelen: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Voordelen: "Everything was fine"

Nadelen: "Leg space."

Voordelen: "Enjoyed my food, especially tasty for airplan fare!"
Nadelen: "Not enough leg room"

Voordelen: "The service was very professional."
Nadelen: "Everything went well."

Nadelen: "Vlucht door vertraging van uit lax gemist op een paar minuten"

Voordelen: "Courteous crew"

Voordelen: "Charmingly nice crew and involving captain"
Nadelen: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"

Voordelen: "The airbus 380 was great and the staff very nice"
Nadelen: "Too mych bad smells after a few hours"

Voordelen: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Nadelen: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."

Voordelen: "Food was excellent and crew was very nice."
Nadelen: "Could not check in online before my flight and no zones to board just line up and go apparently."

Voordelen: "Friendly staff"
Nadelen: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"

Voordelen: "Punctueel"
Nadelen: "Geen ontbijt of iets dergelijks, dit ondanks vroege vlucht."

Voordelen: "Normale vluchtte t"
Nadelen: "Te last vetrokken"

Voordelen: "Crew very professional and nice food Boarding process well organized"
Nadelen: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"

Voordelen: "Friendly onboard staff"
Nadelen: "Treated like cattle while boarding unless your preferred member. Average food quality."

Nadelen: "They lost my luggage"

Voordelen: "It was a 30min flight not much to say The crew on the ground really took care of us"
Nadelen: "Na"

Voordelen: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Nadelen: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"

Voordelen: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Nadelen: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."

Voordelen: "Newer plane"
Nadelen: "Staff didn’t say much. Was warm on board. And quite late"

Voordelen: "The crew was amazing, very respectful and very timely."
Nadelen: "My experience with Aeromexico was excellent. The snack and drink sets them apart from the other competitors. No delays, and friendly staff."

Voordelen: "El avión estaba súper limpio y en excelentes condiciones"

Voordelen: "US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines."
Nadelen: "I am completely satisfied with my experience"

Voordelen: "Puntualidad"
Nadelen: "Snacks"

Voordelen: "The food, comfort"
Nadelen: "The crew, some of the crew were a bit rigid, didn't seem to like what they were doing"

Voordelen: "Je n'ai pas pu embarquer dans le vol car l'agente de bord a fermé les portes avant que je ne puisse présenter mon billet d'immigration qui était dans mon sac."
Nadelen: "Je n'ai pas pu embarquer dans le vol car l'agente de bord a fermé les portes avant que je ne puisse présenter mon billet d'immigration qui était dans mon sac."

Voordelen: "Crew and service. Comfortable seats."
Nadelen: "Check in process was confusing as it is done by KLM and not Aeromexico. Bag delivery is taking forever!"

Nadelen: "Delays delays and delays"

Voordelen: "Oui pour le personnel et correct pour le confort"
Nadelen: "Par contre au moment de l achat du vol il m a fait choisir mes sièges dont j ai payé 13$ et quand j arrive à l aéroport il faut choisir des sièges donc j ai payé 68$ pour rien je vais faire annule la transaction chez visa"

Voordelen: "Ce qui m'aurait plu c'est de ne pas être obligée de voyager avec un chien . Qu'est ce que un chien faisait dans un avion en train de voyager avec les passagers? Pas de liesse, et la seule fois que je l'ai vu dans une cage, c'etait pour le transporter c'est pendant le debarquement."
Nadelen: "Pour un vol international de plus de 4 heures est plutôt surprenant, et desagreable, le fait que l'equipage de l'avion n'ait jamais offert de rafraichissements pendant le vol (never mind de nourriture). Il a fallu que les passagers demandent, à la pièce, d'avoir quelque chose à boire, pour en avoir"

Voordelen: "The entertainment, and service inside was very good."
Nadelen: "Boarding process was disorganized and confusing."

Voordelen: "Yes"

Nadelen: "Flight was delayed 1he from Guatemala and flight from Mexico was canceled."

Voordelen: "No"
Nadelen: "Be on time,safety, and honest"

Voordelen: "Crew"
Nadelen: "Food, entertainment"

Voordelen: "Divertissement"
Nadelen: "L’avion est parti sans moi et 4 autres passager sans avoir fait d’appel final"

Voordelen: "Repas à bord Personnel courtois"

Nadelen: "Un lounge skyte au t4 de Cancún aurait été top"

Nadelen: "Le personnel a l’enregistrement préfère parler entre eux plutôt que vous apporter de l’attention. ces personnes ne devraient pas travailler au contact des clients."

Voordelen: "Personnel très aimable. Cabine moderne et fonctionnel. Siège confortable."
Nadelen: "Les sièges business devrait être un petit peu plus large au niveau des épaules en position lit. Mes épaules touchées des 2 côtes. Aussi prévoit un petit peu plis de place au niveau des pieds aussi en position lit."

Voordelen: "The crew was amazing. Made my mom feel welcomed and special."

Voordelen: "le personnel très professionnel et affable. La traduction anglaise manque de volume et très difficile à entendre sur les 4 avions"
Nadelen: "Le confort des sièges et la station de divertissement très médiocre"

Voordelen: "Love the crew. Full meals. And early arrival!"

Voordelen: "À l'heure. Personnel sympathique!"

Nadelen: "En arrivant à Montréal, il n'y avait pas de fauteuil roulant pour mon épouse. Elle a du marché tout l'aéroport jusqu'à la douane ce qui est très long pour quelqu'un d'anticiper. C'est la seule place où nous avons du nous débrouiller seul."

Voordelen: "Amazing crew. Comfortable seats and I liked the 2 seats across instead of 3."
Nadelen: "Everybody boarded at the same time, it wasn’t by zones. Some sort of entertainment would’ve been nice."

Nadelen: "Etre à l'heure"

Voordelen: "Confort de l’avoin"
Nadelen: "Rien"

Voordelen: "Le confort des sièges étaient passable peut-être est-ce normal après 5 heures de vol"

Voordelen: "I got home and the price was right."
Nadelen: "The seats are uncomfortable and my tailbone hurt. The food was bad. I lost my personal earphones, asked flight attendant for plane earphones and he did not bring them. I had to get up, go to the back of the plane and pick them up in person."

Voordelen: "The crew was very nice and the seats very comfortable (we traveled in business class)."
Nadelen: "We'd like to receive a couple of food options instead of only one. For example this was an early flight and the offered only fruits with yogurt for breakfast when they could've included an omelette or bread with ham & cheese."

Voordelen: "Yes"

Voordelen: "Personnel souriant et aimable."
Nadelen: "Une seule toilette fonctionnait durant le voyage. Beaucoup d’attente pour les utiliser."

Nadelen: "So late all the time"

Nadelen: "Nous avons dû attendre plus d'une heure sans nouvelles avant de se faire dire que nous aurions encore 1 h de plus de retard. Nous sommes partie avec près de 3 h de retard. Les écrans tombaient en panne de tous les passagers et l'équipage semblaient ne pas s'en soucier. Pourtant un redémarrage a réglé le problème. (fait a la demande des passagers)."

Voordelen: "Vol pas trop long."
Nadelen: "Délai d'embarquement et pas de divertissement."

Voordelen: "Espace dans l'avion. Divertissement."
Nadelen: "Pas de choix de repas."

Voordelen: "Ce n'est pas la première fois que nous voyageons avec AeroMexico. Nous avons toujours eu un voyage satisfaisant pour un prix excellent."

Voordelen: "Super vol"

Voordelen: "I upgraded to Premium on this leg of my flight and the seats were very comfortable for a reasonable price."
Nadelen: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"

Voordelen: "Overall, my flights with Aeromexico were smooth and comfortable. I especially appreciated the airport staff allowing me to load a zone ahead of my assigned zone so that I could easily get my viola in an overhead compartment on the plane. Lots of points earned there, thank you!"

Voordelen: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Nadelen: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"

Nadelen: "Ground crew is inept. 1. They keep separate lanes for passengers who checked-in via web and who had not checked-in yet. However they did not prioritized one over the other. So people who arrived 10 minutes after me and had not checked-in dropped their luggage before me. 2. They did not ask questions to figure out how to best help passengers. 3. Provided incorrect boarding time 4. provided incorrect information to pickup luggage in CDMX"

Voordelen: "Le service et la nourriture"
Nadelen: "Le confort des bancs"

Voordelen: "Le service et la nourriture !"
Nadelen: "Le confort des bancs"

Voordelen: "Everything! From check in to boarding it was smooth"
Nadelen: "Don’t have anything to say I didn’t like it!"

Voordelen: "Smooth flight all around. Didn't use the entertainment"
Nadelen: "Seats were a bit hard."

Nadelen: "Annulation du vol de retour apres un no-show à l’aller. Aucune information de leur part. J’ai du racheter 3 billets d’avion, plus de 2000$ de frais. Derniere fois avec cette compagnie."

Nadelen: "International flight. 5 hours. Entertainment system did not work at all for the entire plane. For the entire flight. TERRIBLE."

Nadelen: "C’est la première fois que nous prenons Iberia et nous avons été très déçus. Personnel extrêmement désagréable. Première fois que je vois tout un équipage aussi peu professionnel, indélicat et qui ne passe pas en dehors des repas. Le repas a été servi et le débarrassage 5 min après. Pas de nettoyage des toilettes pendant les 12heures de vol. Les hôtesses étaient trop occupées à papoter à l’arrière de l’avion. En tant de covid c’est inadmissible. Je ne recommande pas cette compagnie et ne la prendrais plus jamais !"

Nadelen: "Personal very rude no manners to answer Questions or direct people."

Voordelen: "The crew was very friendly and welcoming"
Nadelen: "The boarding process was pretty terrible and disorganized"

Voordelen: "Nothing"
Nadelen: "Staff with bad attitude and willingness to help..."

Voordelen: "Nothing"
Nadelen: "Very poor service and staff attention...the food is horrible, even worse than Ryanair, Easyjet, etc..."

Nadelen: "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."

Nadelen: "crew seemed a tad sour. came around with morning tea but without proper cups. attendant seemed annoyed when my neighbor asked for a paper cup in lieu of the plastic juice cup he already had. not a big deal but kinda weird"

Voordelen: "The entertainment was good"
Nadelen: "The space in the seats are very small for such a long trip"

Voordelen: "Puntual en horas de salida y llegada"
Nadelen: "Son muy incómodos los asientos para un vuelo trasatlántico"

Voordelen: "Nothing"
Nadelen: "I checked in online and paid for a checked piece of baggage, never received the boarding pass, so when I arrived to the airport to drop off the luggage and wait for boarding, the machines didn't recognize my ticket locator and I had to stand in line for almost 2 hours (missed my flight)…"

Voordelen: "I notified the crew that I would have a very short time upon arrival in Madrid to catch my connecting flight to Santiago. They transferred me to a seat close to the front so I could disembark faster. That allowed me to reach the gate as the boarding began."
Nadelen: "The company handling the check-in for Iberia is inept. The line reserved for baggage drop-off was used to prioritize check-in for a large group, making the benefit of online check-in meaningless! Also, the supervisor who intervened on my check-in issue lacked basic customer service skills!"

Nadelen: "Still waiting for luggage 2 hours after flight arrived."

Voordelen: "Crew was great and seat was comfortable"
Nadelen: "Very poor signage to show where boarding groups 1, 2. 3 , & 4 were supposed to queue. Gate attendant nasty."

Nadelen: "Toilets were extremely dirty. Impossible to use"

Voordelen: "Personnel gentil"
Nadelen: "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"

Nadelen: "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."

Nadelen: "Ibéria offers a terrible service to its customers"

Nadelen: "Iberia est une.compagnie mauvaise, qui ne se préoccupe pas du délai entre deux vols A éviter"

Nadelen: "Correspondance trop court, on a faillit rater l'avion, alors que j'avais demandé quelques jours avant si c'était suffisant en terme de délai. De plus, le bagage n'a pas suivi et est resté à Madrid (retour seulement demain)"

Voordelen: "Vol a l'heure Personnel avenant"
Nadelen: "Tous les services sont payants. Le service WiFi à bord ne fonctionnait pas"

Voordelen: "Sympatique"
Nadelen: "L'embarquement."

Voordelen: "Le personnel de bord était inattentif, cela se voyait qu'ils n'avaient pas envie d'être là. Aucun passage entre les deux repas (pendant 8 heures d'affilée), puis le café servi jusqu'à la moitié des rangées seulement, avant l'atterrissage, personne n'est passé vérifier les ceintures."
Nadelen: "Un personnel naviguant plus présent, plus professionnel, sérieux et souriant? Quelques passages avec de l'eau pendant le vol entre les repas."

Voordelen: "Le personnel de bord à été bien Mais tout le monde qui est en bas qui est au sol était très mal"
Nadelen: "Le personnel de sol était très mal"

Nadelen: "The crew at flights run by Iberia were particularly unpleasant. Special those in the flight from Madrid to Miami. Ladies we’re particular rude and aggressive when talking to me and my daughters. Basically as if they were doing us a favor wile doing their work."

Nadelen: "Le retard et la prise en charge à l'arrivée"

Voordelen: "On time departure and arrival early by an hour."
Nadelen: "Seats were quite uncomfortable."

Voordelen: "On time, check-in fine if you allow plenty of time, leg room good,"
Nadelen: "Choice of movies, food mediocre"

Voordelen: "Everything good litle big later but always is like this..."
Nadelen: "The latter"

Voordelen: "J’ai voyagé avec un chien en soute. On m’a tenu informé que mon chien était bien à bord lors du changement d’avion."

Nadelen: "Ma valise n’à pas suivie à Madrid. Résultat 4h d’attente à Genève pour la réclamation de valise. Horrible !"

Voordelen: "Flight time"
Nadelen: "That I fly in Tourist"

Voordelen: "It was a great experience. The crew was helpful and kind."
Nadelen: "All but two toilets were out of order halfway through the flight."

Voordelen: "Fast boarding, friendly staff, clean plane."
Nadelen: "Not even a tiny snack as complimentary for a 3h flight."

Voordelen: "Personnel de bord excellent, cabine très agréable pour un vol au même prix que Ryanair ! Merci à Iberia d'être sur cette ligne. Vol excellent."

Voordelen: "Équipe que je plains d'ailleurs."
Nadelen: "Rien à manger ou à boire. Place très limitée pour les jambes. C'était mieux avec Ryanair"

Nadelen: "My checked baggage was not trasnferred and did not arrive in Chicago."

Voordelen: "Boarding process was smooth."
Nadelen: "-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc."

Voordelen: "Almost nothing!"
Nadelen: "Seats small and uncomfortable. My seat did not recline for 8 1/2-9 hours (middle seat-even after told it was a good seat). My sons entertainment screen did not work for the last 3 1/2 hours. The stewardess’ didn’t even respond to the call light and after myself and sister walked back there, nothing was done. Stewardess’ sat and talked in the back and never walked around. When the finally brought drinks, never even asked why the light was on. They also were extremely unfriendly because our incoming flight from Malaga was late . All 4 pieces of luggage missed the flight and in NYC we had to ask for robes to sleep in and tooth brushes. we felt horrible flying the next day. Three pieces of luggage came 2 days later that we had to go back to airport to get. The fourth was delivered one week later with only 3 wheels!"

Voordelen: "Very short flight."
Nadelen: "The stop in San Salvador is very disorganized."

Voordelen: "Plenty of space for a long flight, left and landed on time. Overall very pleased"
Nadelen: "Only complaint is that there was not dairy-free friendly food option for either meal. I figured this would happen so I brought my own food and was glad I did"

Voordelen: "The crew is excellent"
Nadelen: "My luggage didn’t make it to Madrid"

Voordelen: "Flights were punctual. Lots of room."
Nadelen: "Food and drink wasn't included but available for purchase."

Voordelen: "Embarquement efficace"
Nadelen: "Même pas de bouchon d’oreille ni de masque pour dormir sur un vol de 23 heures... Nourriture insipide"

Voordelen: "Vol correct et à l’heure"
Nadelen: "Même pas des cacahuètes gratuites sur la compagnie nationale. Service minimum : ne vaut pas mieux qu’une low cost."

Voordelen: "Great and on time"
Nadelen: "Nothing all good"

Nadelen: "Missed my flight while waiting on a wheelchair. The lady was rude and yelling at customers because she didn't have what she needed to do her job."

Nadelen: "Consignes de sécurités non respectées par le personnel naviguant Porte cockpit ouverte en vol par une seule personne. Contrôle ceintures et sièges sommaire. Site web fonctionne mal lors de la résa des sièges"

Nadelen: "1h15 de retard"

Nadelen: "Bagage abîmé en soute"

Voordelen: "yes"
Nadelen: "meal"

Voordelen: "The flight itself was fine and the crew was excellent. The boarding process was efficient."
Nadelen: "My center seat, which was assigned, put me in an extremely uncomfortable position physically for the entire 14 hour flight. My two seatmates extended physically into my space, and minimal legroom meant by knees were pressed against the seat in front. I was not happy at the lack of seat choice."

Nadelen: "More clearly written policy about baggage allowance"

Voordelen: "Nothing"
Nadelen: "Waiting for a plane to go that wasn’t ready to move, going for 2 rounds of de-icing when the 1st wore off, losing our place in line. Should have waited a little longer at 1st de-icing so we could have left in allotted time period (20 minutes after application). Also fairly certain we left Toronto Airport past the 20 minutes of 2nd de-icing. Which resulted in many passengers missing connection flights (myself included) with as much as a “We are sorry” from Air Canada. I know the weather was an issue, but wasn’t sole cause."

Voordelen: "Crew was friendly and polite"

Nadelen: "We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality."

Voordelen: "How I was treated How I felt was wonderful."
Nadelen: "Nothing"

Voordelen: "Very short flight so not much to comment."
Nadelen: "Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated."

Voordelen: "The food and entertainment were ok. Not happy I missed the next connecting flight"
Nadelen: "Delay"

Voordelen: "Flying to/from the US in a wide body is always more comfortable than a smaller plane. Air Canada buy on board, ability to purchase Business Class meals in economy (pending availability) and swayback entertainment continue to be Air Canada’s strengths."
Nadelen: "Air Canada can speed up the boarding process by making announcements asking passengers to step out of the aisle to let people pass AND remind passengers to place one bag under the seat and one in the overhead bin like they do on US carriers. Service is always pleasant but nothing exceptional. I find FA’s on American to be friendlier."

Voordelen: "The passengers, the Brussels airport retail area, 1 of the flight attendants who was polite and welcoming, and the entertainment selections. Finally being connected to Swiss staff."
Nadelen: "The crew was not very welcoming and was borderline rude when I asked any sort of question such as why I was not allowed to wear my headphones prior to take off. I was patient in not wearing them, but could not relaxing into the trip for the 40+ minutes we remained on the ground mostly not moving. I was tired when boarding and fumbled with my documents and was very curtly told to just hand them over. Another time I accidentally mistook headphones the stewardess was handing out for something else. I took a pair and then immediately gave them back with an apology that I didn't realise what they were, but thanked her anyway. This was met with a scowl and a bit of opposition. There was one stewardess that was very nice and accommodating out of the entire crew. On top of this the toilet seat on the plane was broken, so it fell on you when you were trying to go to the bathroom, and the soap dispenser was broken. I didn't dare mention these things to the flight crew though. The plane was late taking off from Montreal, and so was late landing in Brussels. No effort was made to provide connections assistance, or provide directions on where to go to rebook our missed connections. I and all others traveling to Zurich spent the entire morning trying to find anyone from Air Canada to help us rebook our flights. We literally were going from desk to desk between two terminals, and consulting each other as we went to limit the amount of leg work we all had to do. We all had to finally leave the terminal area and go to Swissport and stand in a long slow line. By that time any afternoon flight was already overbooked. So I and a group of other passengers were booked for an evening flight which forced me to book a hotel in Zurich because I couldn't get to where I needed to be that evening. After being rebook, I still tried to get on an earlier flight by going directly to the gate. It was confirmed that there was some extra space available, but they would not switch me to the earlier flight because I had a checked bag that I could not separate me from. Ultimately my bag was lost which made me have to stay awake and in the Zurich airport even longer after I finally arrived going from one lost baggage representative to another, and then waiting in another line to finally fill out paperwork because my bag had never been scanned in Brussels. The Zurich representatives were very polite, helpful, and efficient compared to anyone I encountered in Montreal, or Brussels. I was without my bag for 3.5 days of what was supposed to be a 10 day trip. My trip was reduced to 9 days because I spent an entire day in the Brussels airport and then had to spend the night in Zurich. I arrived in Zurich on Saturday night, and received my bag on Tuesday afternoon. All in all it was not a good experience until I got to Switzerland."

Voordelen: "This was my first time flying Air Canada. Our flight was delayed by 4 hours because they had to deice the plane. Yes it was frustrating but I would much rather have a flight of upset passengers then risking our lives. The captains and the crew went out of their way to make sure that we were the most comfortable. They gave us food and drinks as we waited and were extremely patient. Upon arrival many passengers had missed their connecting flights, including myself. They put us on the next flight out and gave all passengers a hotel and meals for the night. I would definitely recommend Air Canada. The plane itself is also pretty spacious so don’t be afraid to fly economy."
Nadelen: "Nothing really. They were great. I mean, definitely wished my flight wasn’t delayed. Although It wasn’t their fault that they needed to deice the plane, that’s something that should’ve been accounted for way before our flight was supposed to take off."

Voordelen: "They did a good job and I enjoyed their touch screen entertainment on the flight. I enjoyed the wine on the flight over and back. I will fly Air Canada again"
Nadelen: "Nothing, they did a good job"

Voordelen: "Same as above"
Nadelen: "Overall experience with kayak was too poor and I paid a fortune just to have my flight changed, spent 8 hours in Frankfurt transiting no advise from kayak and no way to contact kayak"

Voordelen: "The end of the trip and delivery of luggage 24 hours after arriving in Vienna"
Nadelen: "Old and partly broken plane, horrible food. 2 officials to immigrate hundreds of people at Brussels. Breakdown of luggage system in Brussels. No luggage at arrival in Vienna."

Voordelen: "We arrived safely."
Nadelen: "Most uncomfortable plane ride I've ever taken. No food offered at all - everything was by purchase only. No entertainment system at all. Had to stop halfway to refuel."

Voordelen: "Dinner was ok, Breakfast and coffee were horrrible"
Nadelen: "Very rude staff, would not do anything I asked and responded with attitude"

Voordelen: "Niets"
Nadelen: "Oncomfortabele stoelen, Inflight entertainment werkte slecht"

Voordelen: "We got to Toronto"
Nadelen: "Those seats are tight. Also, the crew at the Toronto airport seemed to get mixed up a bit showing us where the transfer queue was."

Voordelen: "Flight went fine - we got where we needed to get"
Nadelen: "Very cramped and fairly uncomfortable. Boarding was a free-for-all."

Voordelen: "Interior of the air craft basically clean. Arrangements To air craft are in order."
Nadelen: "Air circulation and air conditioning is lower than Normal. Is kind of humid. My section are lower Than other sections."

Voordelen: "Vegan options for snacks were given which was great. Courteous staff were attentive and polite."
Nadelen: "It's a basic flight, not much to complain about. My standards are generally low."

Nadelen: "Seats are so close together. No room. No tvs."

Voordelen: "The landing..."
Nadelen: "Left late and overall once again did not find the staff to be exceptionally helpful."

Nadelen: "The tv in business class weren't really working... stopping the movies by it self and I had to always restart them until I gave up on watching a movie!"

Voordelen: "On time"
Nadelen: "Not comfortable at all, seats are too crowded, and cabin was way too hot!! Some ppl had to undress their babies..."

Voordelen: "The cost is to high especially not coming with a meal"

Nadelen: "3 hours late"

Voordelen: "Very helpful crew and staff assisting with golf buggy ride"

Voordelen: "Delayed and still on time overall great experience"

Voordelen: "Alles goed"
Nadelen: "N/A"

Voordelen: "The food and the crew."
Nadelen: "The choice of movies was not as many or as good as other airlines that fly between HKG and PDX, such as Delta and Cathay Pacific."

Voordelen: "the staff was wonderful"
Nadelen: "no entertainment on flight 10 hours bored to death"

Voordelen: "Flight was not full and reservstions mde some time ago but we were seated several rows apart. inexcusable!! Several others were also seated apart so we talked among us and people moved around so that family and couples were together, no thanks to airline. Service and food were second class at best."

Nadelen: "We sat in the back rows of the plane so it was hours before we were even offered water and by the time they finally got to us there was no food to PURCHASE. Bad enough we were not fed on this long flight but there wasn't even anything to purchase. By the time they FINALLY got to us to provide us something to drink, they came through wanting to take it from us. I was VERY disappointed with this leg of the trip as it was not at all what we have experienced on the first leg of this very long day of flying. There was no time between transfers to use the restroom, let alone buy food, had we known."

Voordelen: "Excellent crew service."
Nadelen: "inadequate leg room in economy"

Voordelen: "Service"
Nadelen: "Food"

Voordelen: "A fine flight, considering how small the plane was."
Nadelen: "Boring food. Better than none at all, I suppose. I had the vegan option. Perhaps they are trying to discourage vegetarians from eating on the plane at all? It took half an hour on the phone to even arrange it."

Voordelen: "Extra leg room even though I had to pay extra for it."
Nadelen: "Long wait at the Claims Dept. because my luggage was broken."

Voordelen: "smoothest and quietest flight ever, on a brand new 787..."

Voordelen: "They boarded anyone carrying a musical instrument early."
Nadelen: "No snack; not even peanuts!"

Nadelen: "My flight was cancelled. I had a wedding to attend on Saturday morning and could only be rebooked on a flight the next day at 3:10pm. I wanted to simply cancel the flight that I was automatically rebooked on; however, I have been on hold with customer service for HOURS and can not get through. I have never experienced such terrible customer service."

Voordelen: "Staff friendly. Food and drinks good. Good variety of entertainment"
Nadelen: "Limited leg room"

Voordelen: "Actually a very good flight, the flight was delayed by less than a half hour, but was really no bother. Slept very well and had enough leg room."
Nadelen: "The food was not even close to good or even average."

Voordelen: "The crew was friendly."
Nadelen: "The crew did not cater to the passengers. Every international flight I've been on, the crew members always ask if we want more snacks or drinks. I was never approached. Also, I asked for an extra blanket and was told no."

Voordelen: "very nice people, food ok"
Nadelen: "Bad organization at Montreal for special passengers, plus technical pb => flight delayed 45mn"

Voordelen: "In-flight entertainment console is pretty good"
Nadelen: "Departure was 40 minutes delayed right off the bat for reasons unknown and unexplained. Then, worse, mechanical trouble on the tarmack, we had to return to the gate and power down the plane, while still remaining on board, unventilated and unpleasantly sweaty, in the dark even for a while. What should have been a quick 1.5 hour flight and 8:30pm arrival thus became a sweaty 4-hour ordeal and almost 11pm arrival. Not the end of the world, but I was a bit taken aback at the absence of apologetic behaviour, like perhaps serving drinks while we're sweating on the tarmack, or heaven forbid, a meal of some sort considering we were departing later than we should have all already been home."

Voordelen: "Great female flight attendant. So sweet."
Nadelen: "I watched the Big Short, which kept shorting. I had to stop the video about 15 times to get to the end. And one slice of cake is not adequate breakfast."

Voordelen: "Attendant was nice"
Nadelen: "run down cabin"

Voordelen: "On time, no fuss, good price, direct flight. Thanks Kayak"

Voordelen: "Price line is better not thief like you yu take my money for nothing my husband not traveling your given me fake tickets . bring my money back on my account. am gonna take to court yu fukin beach.yubstolen my money"

Voordelen: "l’atterissage parfais"

Voordelen: "Amazing crew and comfortable seats"
Nadelen: "Food, movies"

Voordelen: "The flight was on time; other than that, nothing was good."
Nadelen: "Everything! For starters, the seats. It seemed as if we were inside a cage where you can barely move your hand. Extremely disgusting flight!"

Nadelen: "Il faisait chaud dans l’avion"

Voordelen: "Staff found us two seats together. Food was good."
Nadelen: "Email telling us about pre airport arrival check in and seat selection."

Voordelen: "The crew was kind and smiling (not like the worst crew I’ve ever had Brussels Airlines)"
Nadelen: "The food"

Nadelen: "Aucun repas"

Nadelen: "Aucun repas"

Nadelen: "Pas de repas d'inclus"

Nadelen: "Vol retardé de presque 4h"

Voordelen: "crew was great, seating perfect!"

Voordelen: "Pas grand chose"
Nadelen: "L’avion, peu de place Pas de divertissement Pas de film Très etrpit"

Voordelen: "Aucun retard. Siege spacieux"
Nadelen: "Nourriture infecte.. burger Aucun système de divertissement a bord, jai du télécharger l'application united a la dernière minute dans l'avion avec mes propres donnees et ca ne fonctionnais pas sur mon android... Tres décevant comparativement a air canada qui fait aussi partie de star Alliance"

Voordelen: "Everything was as I expected"
Nadelen: "Nothing flight got us into Paris early"

Voordelen: "I thought the process of board was excellent and seats were comfortable."
Nadelen: "The shuttle driver was confused on what plane to go to and lots of steps."

Voordelen: "Le personnel sur ce vol été très serviable et présent."

Voordelen: "Avis général Embarquement"
Nadelen: "N'était pas trop à l'aise. Et nous avons dû payer nos bagages. Triste."

Voordelen: "Very nice and friendly crew"
Nadelen: "Food was awful and no choices and we have to pay for it + they should rent iPad to the passengers"

Voordelen: "United Airlines"

Nadelen: "too long time before I was transportet with a wheelchair out to the flight. no food even not a biscuit."

Voordelen: "Sleeping!"
Nadelen: "Did not actually get a Polaris type cabin layout. The plane had not yet been converted."

Voordelen: "The flight was short."
Nadelen: "The last seat didn’t have a window so if felt like you were crammed into a tiny space and had no idea what was happening."

Voordelen: "Losding procedure orderly, staff helpful."
Nadelen: "Pretzels are getting old, anything new out there?"

Voordelen: "Great flight"

Nadelen: "The worst flight of my life. Seats are awfully inconfortable for a night flight. I couldn't sleep at all. Screens are really annoying, most people don't know how to turn them off and they run advertisements all night long, nobody from the crew cares. Wifi app wouldn't stream anything on my phone. Im really sad that I will have to have the same night flight back to Houston."

Voordelen: "Professionnel"

Voordelen: "Tout est fluide: l'embarquement, l'arrivée, les bagages.. On était même arrivés avec 18 minutes d'avance!"
Nadelen: "On donne assez à boire mais presque rien à manger..."

Voordelen: "Assez à boire et à manger, on nous a donné ce qu'il fallait."
Nadelen: "Les écouteurs sont de piètre qualité. On ne peut donc pas regarder un film d'une manière convenable."

Voordelen: "Système multimédia sans fils fonctionnant sur nos appareils. Téléphone, tablette, etc."
Nadelen: "Siège pas assez large. Jouer du coude pendant 8hrs c'est pas amusant."

Voordelen: "La ponctualité"
Nadelen: "Le type d'avion."

Voordelen: "Le service à bord était impeccable."
Nadelen: "Les sièges sont nuls (ergonomie douteuse). L'espace pour les jambes n'es pas convenable (trop étroite et la patte du siège avant oblige d'avoir une jambe de travers). Système d'information de la position de l'avion est nul (pas assez complet), peux pas savoir combien de temps il reste au vol."

Voordelen: "Avion en bon etat"
Nadelen: "Hôtesse désagréable et 1h30 de retard pour un vol de 1h45"

Nadelen: "Avion retarder plus de 3h , attente dans l’avion !"

Nadelen: "Seulement 1 choix de sandwich"

Voordelen: "Me gusto que el vuelo fue puntual y la cortesía de la señora que nos atendió. Viaje en Business Class y no hubo nada excepcional que me gustara"
Nadelen: "La película que pusieron fue realmente mala"

Voordelen: "Comfortable. Good entertainment and good service. Crew was nice"
Nadelen: "Missed our flight from Brussels to Zurich. United said we were booked on next flight six hours later. Gave us vouchers and that was it. Went to check in and the carrier said sorry you can’t board United did not book you. The voucher just has prior info and this flight time. So we missed getting on that flight 3 total hours on the phone with United and they did nothing but put us on hold. Thank you to Brussels air who finally after many years and frustration helped us so we could leave. More than 10 hours later than we should have. Horrible experience and we lost a day of vacation and pre paid plans for the evening I will never use kayak again for international flights. As that was part of the problem per United (probably BS but won’t ever risk it again) and will never use United airlines again as their customer service and lack of caring showed that companies true colors. I hope the rest of this dream vacation is better than this nightmare was."

Voordelen: "We were surprised to find ourselves assigned to the bulkhead seats where we had extra legroom and great access to the restrooms."

Voordelen: "Service rapide, arrivé 30 minutes à l’avance"
Nadelen: "Pas de tv, ni de repas, collation seulement"

Voordelen: "l'avion est finalement arrivé!"
Nadelen: "5+ heures de retard changement d'avion vers avion vieux (écrans microscopiques) places réattribuées aléatoirement"

Nadelen: "Wish I could have selected my seat when booking my flight"

Voordelen: "Wonderful uneventful trip!"

Voordelen: "IAD to Brussels Flight is ok, just stuck between 2 guys with BO. Not really the United Airline's fault. But I hope they can atleast put a sign or something."

Voordelen: "Nothing"
Nadelen: "Checking was chaotic with non working terminals and insufficient staff Plane was real old (4” scree...even my phone has bigger screen) Onboard drinks were exorbitantly priced (paid 8.99$ for gin and tonic where I got only half can of tonic) Food was ok"

Voordelen: "Les sièges et l’équipage en général. Le divertissement et le confort."
Nadelen: "Propreté et embarquement à CDG. Pas de menu enfant."

Voordelen: "La rapidité de l’embarquement"
Nadelen: "La largeur des sièges"

Voordelen: "La ponctualité"
Nadelen: "La largeur des sueges"

Nadelen: "Trop de délai itnutile. L'embarquement a été décalé de 5h! Le WIFI est payant à Chicago et la bouffe coûte chère pour de la mauvaise qualité. Le retard est du parce qu'il n'y avait pas d'avion, personne nous dit pourquoi. Finalement, on embarque et apres avoir attendu 30 min, on nous désembarque parce que l'Avion n'était pas prêt, l'équipe d'entretien n'était pas disponible! finalement, on rembarque pour de bon mais on a attendu un autre 30 min sans nous dire pourquoi. L'équipage fait comme si tout était normal mais on voit par la fenêtre qu'il y un camion de service qui essait de réparer de quoi derrière l'avion. On nous fait embarquer alors que rien n'est prêt. La personne qui s'occupait des baggages a pris 20 minutes apres notre embarquement avant de s'amener. C'était extrêment désorganisé."

Voordelen: "Départ à l’heure"
Nadelen: "Siège peu confortable, température trop chaude dans la cabine"

Voordelen: "Depart a l’heure. Embarquement rapide"
Nadelen: "Pas beaucoup de place. Pas de repas offert, pas de film"