Vind goedkope vluchten van Londen City naar Brussel

Voordelen: "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Nadelen: "Pas de Lounge Lufthansa à l'aéroport de Barcelone"

Voordelen: "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Nadelen: "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."

Voordelen: "Excellent"

Voordelen: "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Nadelen: "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"

Voordelen: "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Nadelen: "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"

Voordelen: "Geweldige luchtvaartmaatschappij, geweldige service!"

Nadelen: "Children children children....."

Voordelen: "crew"
Nadelen: "children entertainment"

Voordelen: "Water provided."
Nadelen: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"

Nadelen: "La ponctualité"

Nadelen: "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."

Nadelen: "We had a huge delay"

Voordelen: "Le personnel naviguant, l'avion la gentillesse"
Nadelen: "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"

Voordelen: "Le personnel toujours aussi souriant et agréable"
Nadelen: "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"

Nadelen: "Very good!"

Nadelen: "Very nice company!"

Voordelen: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"

Nadelen: "Selon moi, Pas assez de choix de Musique et de Film."

Voordelen: "Gentillesse du personnel"

Voordelen: "Siège confortable. Personnel attentionné. Service impeccable."

Voordelen: "I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards."
Nadelen: "We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?"

Voordelen: "Équipage très sympathique vol rapide"

Voordelen: "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Nadelen: "Vieil avion où les secousses se font vraiment sentir beaucoup!"

Voordelen: "De la place pour les jambes, vol à l'heure, embarquement rapide"
Nadelen: "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"

Voordelen: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Nadelen: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"

Voordelen: "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Nadelen: "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"

Nadelen: "Pas de chocolat Oups"

Voordelen: "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Nadelen: "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."

Voordelen: "The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD."

Nadelen: "45min of delay due to defrosting of the wings and crowded airspace at the destintion"

Voordelen: "Brand new plane and SUPER comfortable (even in coach!)."

Voordelen: "Rien"
Nadelen: "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"

Voordelen: "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Nadelen: "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"

Voordelen: "Swiss took care of arranging hotel for us and substitution flight."
Nadelen: "Missed connection flight because of delay"

Nadelen: "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"

Voordelen: "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Nadelen: "Pas de divertissement dans l’avion."

Nadelen: "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"

Voordelen: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Nadelen: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."

Voordelen: "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Nadelen: "Le repas ....pas bon"

Voordelen: "Delayed...delayed and delayed some more!!!!!"

Voordelen: "On a bien arrivé."
Nadelen: "Le retard de vol a été embattant."

Voordelen: "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Nadelen: "None"

Voordelen: "Also poor this airline is overpriced"
Nadelen: "Long disorganized boarding process Old airplane"

Nadelen: "We (parents) were business class, but our two kids in coach, yet Swiss doesn’t allow “guests” in the lounge. Hmmm. What a bunch of BS."

Voordelen: "Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good! Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience."
Nadelen: "As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred."

Nadelen: "Manque le petit sandwich"

Voordelen: "La modernité de l'avion"
Nadelen: "Les turbulences de fou"

Voordelen: "The Crew is amazing and the plane is comfortable."
Nadelen: "The food changed and is not really swiss anymore (we got an Oreo for dessert and Cheddar for cheese). My luggage arrived broken in Geneva, which might not be Swiss' fault, but a big problem when you have two weeks of travel ahead."

Voordelen: "les sièges dans l'avion"
Nadelen: "Ils dissent qu'on a déjà fait le check-in, pas vrai Ils dissent qu'on n'a pas payé pour les valises en soute, pas vrai A cause de leur erreur de check-in qu'à la fin ils ont reconnu, Ils nous mettent dans un vol suivant , à 22h! Ils nous font attendre debout pendant qu'ils sont au téléphone pour plus d'une demi heure à Dusseldorf et à Zurich, et encore dans l'avion, retardé pour décoller."

Voordelen: "Nothing!"
Nadelen: "Racists bastards!"

Voordelen: "Boarden verliep vlot en tijdig."
Nadelen: "De crew, onvriendelijk en bot. Geen verwelkoming, geen bedankt en tot ziens. Het eten werd op je tafeltje gegooid. Niet wat je verwacht op een Lufthansa vlucht."

Voordelen: "Very smooth flight. Everything was perfect."

Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"

Nadelen: "vanwege de enorme rijen bij de veiligheidscontrole was ik te laat voor mijn vliegtuig. schandalig!"

Voordelen: "Another exit seat and got upgraded to economy premium. Possibly one of the best flights I’ve ever taken."
Nadelen: "It was great"

Nadelen: "A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane."

Nadelen: "Op tijd vertrekken Catering voorzien op een middagvlucht Bagage doorzenden"

Nadelen: "Op tijd vertrekken. Catering voorzien"

Voordelen: "Nice to have breakfast on board"
Nadelen: "Arrival was a little tardy"

Nadelen: "De stoelen in Croatia airlines lijken wel van hout en zijn redelijk krap. Eten is pietepruime."

Voordelen: "Crew were excellent!!!"
Nadelen: "Se headline"

Nadelen: "I feel like no one has responded to any of my complaints. We were re routed twice and left with no where to sleep, missing work, and paying a bunch of extra for cars to and from airport. My friend was refunded and I have yet to receive one response even though we flew and bought our tickets together."

Voordelen: "Flight crew and food was wonderful."

Voordelen: "on time, great cabin crew"

Nadelen: "Sittinf in the middle"

Voordelen: "the crew were very good"
Nadelen: "sitting all the way back of the plane next to fat lady sorry"

Voordelen: "The service and the entertainment system"
Nadelen: "Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines."

Nadelen: "Poor food. Disorganized food delivery. Very poor service at the gate- family separated, no seats together, even it was booked as family flight. Will not fly lufthansa again."

Voordelen: "I like the Aircaraft - A350-900 and service"

Voordelen: "I always had a great experience with Lufthansa."

Voordelen: "I arrived at my destination completely unstressed."
Nadelen: "Security checks, but this is unavoidable"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Nadelen: "Delay of 45 minutes made me almost miss my connecting flight."

Voordelen: "Service"
Nadelen: "Boarding free for all, therefore confusing and slow"

Nadelen: "During the main meal many many passengers had no option for the main dish.. Only vegetarian dish! Many passengers didn't eat."

Voordelen: "Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent."

Voordelen: "Plane was clean"
Nadelen: "no entertainment, cramped seats"

Voordelen: "Everything went according as planned. No problem at all."
Nadelen: "There is nothing I didn’t like."

Voordelen: "Punctuality, the entertainment system"
Nadelen: "For the first time in decades (hundreds of flights), I've had to find the paper bag and until the very end I thought I might end up needing it. My companion did use hers, and mine (also a first in many decades). Part of the bumpiness could have been due to a weather system but the plane's movement was jerky when taxiing in Boston. BOS-MUC used to be one of my favorite routes back when it was served by the A360. The new A350 is nothing special except for the entertainment system. Ironically the large screen seemed overwhelming due to the dismal distance to the seat in front."

Nadelen: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."

Voordelen: "I'm so glad with all workers in the plane, excellent !!!"
Nadelen: "Nothing"

Voordelen: "Great service from a super crew. On time."

Voordelen: "I liked professionalisam of the flight crew from the start till the end of the flight. They were always nice and ready to serve on 10 hours flight."
Nadelen: "None"

Voordelen: "Service, flight, everything was flawless. Departure and arrival ahead of time. Great staff. Congratulations to Lufthansa. Keep it up."
Nadelen: "I liked everything."

Nadelen: "Oversold flight."

Voordelen: "Large leg room"
Nadelen: "Flight late missed connection flight for me. TV on arm, too small too close difficult to rewind had to shut down during descent while seatback TVs were still allowed to play"

Nadelen: "Flight was 30 min delayed . When we landed, the jetway was someone mispositioned and it took even longer to get us off the plane - nearly 1 hour late. Missed my dinner appointment as a result and generally bad start to my trip to Munich . Very disappointed ."

Voordelen: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."

Nadelen: "onduidelijk by het reserveren dat er een muur voor de stoel stond zodat je wijnig been ruimte had"

Nadelen: "Not enough water was offered by flight attendants Wasn't offered an after dinner drink One of the flight attendant wasn't very pleasant"

Voordelen: "Nice airport"
Nadelen: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"

Nadelen: "seats are too narrow"

Voordelen: "Drinks and food quality acceptable Well on time Very friendly crew"
Nadelen: "Seats comfort could have been better"

Voordelen: "Always awesome"

Voordelen: "Lufthansa service"
Nadelen: "No entertainment"

Nadelen: "Customer service and seats extra small. Partner airline Swiss is probably worst airline ever"

Voordelen: "Price"
Nadelen: "Few choice of movies"

Voordelen: "Staff were polite"
Nadelen: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Nadelen: "It's KLM. What else do you need to know."

Voordelen: "Information sharing by pilots and crew. Economy class leg room is good."
Nadelen: "All good up to the level"

Voordelen: "very nice crew"
Nadelen: "my baggage was lost"

Voordelen: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Nadelen: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Nadelen: "Head support for 6 feet plus people on seats would be good"

Nadelen: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Voordelen: "Pleasant flight"
Nadelen: "We were delayed & missed our connection"

Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Voordelen: "Goede crew en goed eten."
Nadelen: "Comfort van de stoelen"

Nadelen: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"

Nadelen: "Na lange vetraging uitstappen op het platform en wachten op de bus terwijl il op zijn minst 20 vrije slurfen he geteld"

Voordelen: "absoluut geen klachten"

Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"

Nadelen: "Uitermate tevreden!"

Nadelen: "Larger meals."

Nadelen: "Vertraging"

Voordelen: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Nadelen: "Transfer point needs upgrade."

Voordelen: "Entertainment was amazing! They even have four Harry Potter movies! We were told in advance that the flight was going to be delayed, which is really positive. Very friendly personnel."
Nadelen: "Food isn’t that great. Breakfast could be much better."

Nadelen: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Voordelen: "Nice crew pilot food and beverage"
Nadelen: "No wifi"

Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Voordelen: "Crew was excellent -kind nice and very attentive"
Nadelen: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Voordelen: "Crew was awesome"
Nadelen: "."

Voordelen: "Het eten was lekker en er werd genoeg drinken aangeboden. Personeel erg vriendelijk."
Nadelen: "De stoelen van de Boeing 777 in de economy kunnen echt beter. Ik kreeg al snel pijn in m’n onderrug aangevuld met een houten kont. Niet echt fijn voor een vlucht van 16 uur"

Voordelen: "Interior of the plane was clean. Smooth landing."
Nadelen: "Pilot did not avoid turbulence"

Voordelen: "Great food"
Nadelen: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Voordelen: "The attendants took great care of us. Super smooth flight."

Nadelen: "Customer service"

Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."

Voordelen: "Fast boarding"
Nadelen: "The entertainment system wasn’t working for the whole 10 hour flight."

Voordelen: "Nice crew; clean plane; decent dinner"
Nadelen: "No entertainment system; insufficient knee space"

Voordelen: "Arrived Early!"
Nadelen: "Left Late :-)"

Voordelen: "The crew were hardworking, responsive, conscientious and friendly"
Nadelen: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Nadelen: "The boarding area was total chaos. In order to get to the gate I had to literally fight with the 100s of people who were waiting in the same area. No priority was given to family with children or elite members. Even when we complaint at the personnel we were told that “it was busy”. Usually KLM flight from Venice depart from the first floor where gates are bigger and you get straight with the finger to the airplane. Today it hasn’t been the case .... too poor service for a KLM fight"

Voordelen: "Zijn goed."
Nadelen: "Niet tevreden"

Voordelen: "Flight crew was fine. Food was good."
Nadelen: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Voordelen: "Delayed flight but staff apologized as for safety reasons."
Nadelen: "Very late arrival"

Voordelen: "Nothing"

Nadelen: "Le menu est à améliorer"

Nadelen: "Le menu est à améliorer"

Voordelen: "On time"

Voordelen: "Zeer vriendelijk personeel, kindvriendelijk. Stipt vertrek en aankomst"
Nadelen: "Niets"

Nadelen: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Nadelen: "Bag was lost"

Voordelen: "Zelfs op zo'n korte vlucht nog een hapje en een drankje! Top"

Voordelen: "."
Nadelen: "Vertraging en bagage niet aangekomen' na 1 dag afgeleverd"

Voordelen: "Never made on plane"
Nadelen: "The company booking was reserved the worse company on the world , couldn't reach them to make a changes , I had to give up my ticket and lost all the money , zero response from their side."

Voordelen: "Good food, good service and arrived before schedule."
Nadelen: "Nothing"

Voordelen: "Delayed without explanation"

Nadelen: "Poor"

Voordelen: "Food was nice."
Nadelen: "2hrs delay caused major inconvenience on my schedule."

Nadelen: "No vegan meal, although specified at booking, broken entertainment center, lost luggage."

Voordelen: "Being on time, clean airplain"

Nadelen: "Give more informations if there is any problem or schedul"

Nadelen: "A faster boarding"

Voordelen: "The plain was clean and crew was a friendly."
Nadelen: "Temperature in plain and airport was too hot"

Voordelen: "The crew was great and in-flight service was great."
Nadelen: "This is twice now I've had massive delays flying with LOT and because of this one I'm currently still stuck in Chicago because my international flight landed with 35 minutes for me to get to my connecting domestic flight when i should have had an hour and a half."

Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"

Voordelen: "How quickly they boarded the flight"
Nadelen: "Not having flight delays"

Voordelen: "First of all, we had to line up in a very long que when arriving from Zagbreb. Then we had to wait very long for the bus to take us to the plane. Finally, we had to wait for almost 30 minutes ON the bus before we could enter the plane."
Nadelen: "The crew"

Nadelen: "More communication about flight delays at the airport."

Nadelen: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."

Voordelen: "Eweyting was fine."
Nadelen: "Boarding et WAW was 30 min.deleyd,additional waiting and deicing was one hour so we departed at 18.50 instead 26.50.Aircraft instead of Boeing 787 was barowed Airbus 433 from Airitalia-much les comfortable plane."

Voordelen: "Easy and fast to board and quick response with carry on luggage"
Nadelen: "The website check in doesn’t work quite well. You have to try a couple of times so it works"

Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"

Nadelen: "need to move away from stereo type attire and serve the customer"

Voordelen: "Good connection experience."
Nadelen: "Waiting/standing on the bus for the one last guy."

Voordelen: "I liked the quality of the food and seat comfort. Crew were nice and worked efficiently."
Nadelen: "The delay. And entertainment. Poor selection and unit got cut off each time there was a turbulence. My unit stopped working and when I checked the other seat unit it was working. Luckily none was sitting there."

Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."

Voordelen: "Movie selection was good"
Nadelen: "The boarding was very slow."

Voordelen: "On vote pour le thème magnifique merci beaucoup"

Voordelen: "Crew was friendly and helpful and spoke English. They kept bringing hot food. They found us a bottle of water because we wanted more. In flight screens had a lot of good content."
Nadelen: "Flight was very long and you are encouraged to stay in your seat all the time. They only offered 1 brand of free beer ha."

Voordelen: "The plane was on time, friendly crew"

Voordelen: "The boarding process was efficient and the flight crew was very courteous."
Nadelen: "Not much room in Business Class."

Nadelen: "Incomfortable chairs"

Voordelen: "The flight was on time and the crew was great"
Nadelen: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"

Voordelen: "Great crew, new plane, good business class seats,"
Nadelen: "Messed up security clearance arrangement. Total confusion about secondary clearance requirement, only informed at boarding at gate that a lot of travelers needed secondary clearance. No objections to secondary clearance, but procedure a joke. Machine was half way down the terminal. Half hour wait, and you could have left your carry on with somebody else, get cleared by machine, pick up your bag again and get on board."

Voordelen: "In Frankfurt it went through Lufthansa and the extra suitcase costed me $40 more as I’ve been told on the LOT website. Paid €107 where the web page of lot said $75"
Nadelen: "After check in luggage I had to wait one hour to take care of the luggage price so I get my tickets. All this should have been do e before without going to different counter. Also I didn’t liked that I had to check in on the automated machine."

Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."

Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"

Voordelen: "the crew was friendly and helpful. it wasn't such a long flight and despite that, they still had smiles on their faces when you needed something."

Voordelen: "I flew the dreamliner."
Nadelen: "Very small legspace. Indifferent, careless crew. No vegetarian or any other food options. I tried to arrange it before the flight. Didn't work. On board they didn't even try to accommodate the needs. E.g. give extra salad...."

Nadelen: "We were charged extra 50$ for our bags despite of Terms said that one bag up to 23kg is free"

Voordelen: "The legs room"
Nadelen: "The food was bad"

Voordelen: "The crew was nice, and the pillows was OK."
Nadelen: "All the rest, including the wait for the airport bus, and the noise at the flight"

Voordelen: "The flight was on time. No delays."
Nadelen: "It was nothing I did not like this time."

Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."

Voordelen: "Plenty of leg space in economy."
Nadelen: "Flight was delayed half an hour"

Voordelen: "I like that I flew on a modern aircraft with good amenities."
Nadelen: "The flight was delayed 2.5 hours. Check in took longer than it has ever taken."

Voordelen: "Nothing"
Nadelen: "440am flight left late, ran to customs and begged to cut the line, while people complained at me and my wife, then landed and told my luggage is lost. The best part was when I was asked if I had lugggae insurance because they didn't want to look for my luggage"

Voordelen: "Everything was okay! Thank you LOT!"

Voordelen: "New planes, great food, excellent service!"

Voordelen: "Customer service was good and flight arrived on time."

Voordelen: "Older aircraft had not as narrow seating and was more comfortable."
Nadelen: "Boarding que at Warsaw is a mess."

Voordelen: "On time"
Nadelen: "All good"

Nadelen: "Professional crew"

Voordelen: "FLIGHT DEPARTED ON TIME AND ARRIVED EARLY. THIS IS PRECIOUS WHEN DE-PLANING PROCEDURES TAKE FOREVER (DUE TO COVID)."
Nadelen: "The only interaction of the crew was to distribute and pick up covid-related forms. Not even a glass of water;"

Voordelen: "I liked nothing, and am sorry for the time i waist it with Alitalia. Especially after not letting me use the lounge even thought I am an elite plus with skyteam and Alitalia is one of the alliance member."
Nadelen: "Applying the rules and respect my skyteam elite plus membership."

Nadelen: "Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes"

Nadelen: "Strike delay. Very poor food. Cramped chairs. I flight entertainment"

Voordelen: "Snacks were okay."
Nadelen: "Purchased my luggage fee online and for some reason they don’t have it on their computer. Had to pay a higher price at the counter and come to find out my account still got charged for the luggage fee."

Voordelen: "Ground staff"
Nadelen: "More baggage checking counters."

Nadelen: "Seat assignments sucked. Could not seat together"

Nadelen: "Don’t let me book my seats on line and then tell me “not for this fare” ($1700) at the airport. We have special needs and were not accommodated"

Nadelen: "Plane boarded on time but then sat and waited for many more late people. Then we sat for 45 minutes and didn’t move."

Nadelen: "Better pillows...as simple as that"

Nadelen: "This flight had the least legroom of any flight I've ever taken."

Voordelen: "Crew were friendly and helpful."
Nadelen: "Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic."

Voordelen: "Buongiorno praticamente è successo che avevo il volo da Fiumicino a Olbia e quando sto facendo il check in il sistema di alitare era bloccato quindi mi hanno fatto manuale la carta di imbarco e poi quando sono entrato trovo il volo che è andato via senza e i personi e mi hanno lasciato nell'aeroport"
Nadelen: "Devono fare tutta alitalia e tutti i sistemi loro da capo perché non funziona per niente"

Voordelen: "Peu de place pour les jambes Équipage très sympa"
Nadelen: "Plus de place pour les jambes mais vol rapide donc Ok"

Voordelen: "The crew was really extremely courteous - and because it's off season, there was a lot of spare space."
Nadelen: "The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)"

Voordelen: "Very new and clean plane."
Nadelen: "Nothing it was all good."

Voordelen: "Le paysage."
Nadelen: "Moins de retard! Plus aimable à l'embarquement !"

Voordelen: "Amazing crew helped us check in our luggage at a reduced rate."
Nadelen: "More inter European connections at more competitive price"

Nadelen: "Alitalia is the worst airline company"

Voordelen: "We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable"

Voordelen: "I don't think I say anything I liked."
Nadelen: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."

Voordelen: "good onboard service"
Nadelen: "the business class wasnt really so good to my expectation."

Voordelen: "I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset."
Nadelen: "The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!"

Voordelen: "Short trip from Rome to Milan"

Voordelen: "Comfortable seats"
Nadelen: "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Change of gate with no notification or announcement. Not comfortable flight."

Nadelen: "les changements d’horaires successifs, l’attente en salle d’embarquement ,le repas Cacher que j’avais réservé qui n’a pas pu m’être servi ."

Nadelen: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Nadelen: "Vol retardé de 35 minutes, le son des messages de l’esuipe Casse les oreilles et on ne comprend rien."

Nadelen: "Changement de porte d’embarquement au dernier moment"

Nadelen: "Retard de 45’ sans information et sans excuses. Inacceptable"

Voordelen: "Ponctualité et efficacité"

Nadelen: "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

Voordelen: "nothing special"

Nadelen: "Retard. Absence d’information sur le retard. Pas de sourire."

Nadelen: "L'équipement dans l'avion inopérant"

Voordelen: "La rapidité d'embarquement"

Voordelen: "Nothing"
Nadelen: "Seats too cramped and close to facing seats."

Voordelen: "A cancelled flight, bankruptcy, no refund, no one answered through phone."
Nadelen: "Hmmm"

Voordelen: "We arrived in Dusseldorf, there was a wheelchair waiting thanks to AirBerlin, and the rest of the trip was excellent."
Nadelen: "Check in was chaos. A different Alitalia flight had been cancelled so there were mobs at the check in at 4 a.m. waiting for the Alitalia personnel to appear--AirBerlin was open and staffed, but Alitalia was at least 1/2 hour late and all check in had to take place in person at the counter and no counter was specified for our flight. I had requested wheelchair assistance (I'm 80 years old with back problems), but there was none available."

Nadelen: "Although reservations for our return flight from Rome to Boston were made 5 months ago, we were bumped from our flight, not advised in advance, and missed several important work engagements. The management at the Alitalia desk at the airport was not up to the task of reassigning everyone. Understaffed and under equipped (staff was unable to get online to reschedule and re-issue new boarding passes) We are senior travelers (75 and 80 years old) and were forced to stand in lines for 3 hours We're headed to the airport now, the next day, and I am dreading the experience."

Nadelen: "The plane was boarded early and then the flight ended up being delayed an hour. The seats were extremely uncomfortable and the leg room almost nonexistent. It was difficult to move at all for this 12 hour flight. I am not very tall at only 5'7" and I am slim. Also, the lunch was worse than any I've ever had."

Voordelen: "Almost nothing"
Nadelen: "- Rude crew - Uncomfortable seats - Broken seats - Missed our order for Vegan meals"

Voordelen: "Almost nothing"
Nadelen: "- Rude crew - Uncomfortable seats - Broken seats - Missed our order for Vegan meals"

Nadelen: "Read above."

Nadelen: "Delay! I missed my connection! Had to spend a night in Rome! Had to be late to work Monday morning."

Voordelen: "pretty comfort seats, and they give u a neck pillow!"

Voordelen: "Nothing"
Nadelen: "Food quality was awful, no entertainment whatsoever and the smallest seats I have sat on. Legroom is extremely tight"

Voordelen: "Plane in good condition with more than average roominess in economy class with accommodating crew, decent food, and entertainment."
Nadelen: "In Italy Alitalia was difficult to contact and failed to provide timely and complete information about changes to check in procedures, e-ticket number, and flight identification number changes. Web site clunky at best and telephone tree info all in Italian only. When I tried to check in on line only message was of a "problem" with the ticket. No way to get info even at airport until shortly before flight. Flight departed one hour late. My wife's foot room impeded by electronic control box under seat in front of her. In short, back office and online services poor but flight and plane ok. None the less, will not use Alitalia again due to back office problems."

Voordelen: "Not too much. Standard flight. They had ok wine I guess."
Nadelen: "Ancient planes. Had to use proprietary headphones, I thought they stopped doing that. No USB. Screens seemed 20 years old. It's 2017!"

Nadelen: "They forgot my luggage but knew exactly where it was was and got it to me the next evening."