Outstanding service Boarding at the gate was a bit crazy. The gate seating area was small and they boarded the back of the plane and business and eurobonus at the same time which got crazy and very tight. Otherwise SAS is a great airline and service.
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
I never flew with SAS before and got to fly all the way from the US and I loved it !!
The staff between IAD and Copenhagen was not friendly
The staff onboard between IAD and Copenhagen was not friendly
Voordelen: "The Crew was great. Friendly and attentive."
Nadelen: "Very small seat. Had a big person next to me and was quite uncomfortable"
Voordelen: "SAS is excellent in terms of comfort and professionalism and care from the crew."
Nadelen: "They seats were cramped and didn’t have a lot of cushion. The BBQ chicken lunch was not good. There needed to be more frequent water available"
Voordelen: "The crew was nice and the food was good."
Nadelen: "More entertainment options"
Nadelen: "I was unable to make it to copenhagen due to missing my connection"
Voordelen: "Major delay that caused me to miss a connecting flight. Food was also very mediocre (beef with chocolate sauce???) and many people in my flight were forced to check regulation carry ons for exorbitant fees. I would expect this kind of thing from a budget airline like Ryanair or something, but thought SAS could do better."
Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"
Voordelen: "Food was okay. Very smooth landing"
Nadelen: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Nadelen: "Very cramped airplane on an 8 hour flight!!! Plus, no meal on trans-atlantic flight??!!"
Nadelen: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."
Voordelen: "The food"
Nadelen: "Counter selling me an upgrade that was more expensive than I prefer. I.e., buyers remorse"
Voordelen: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Nadelen: "Leg room could be more generous but then again I’m 6’3” so it is what it is."
Voordelen: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Voordelen: "Alot of room for legs, good hp service"
Nadelen: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"
Voordelen: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "Friendly staff"
Nadelen: "The seats were far too narrow. At least I could put both feet under the seat in front of me!"
Voordelen: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Nadelen: "There was no snack served."
Voordelen: "The airline staff were so positive and friendly. Really made the long trip easier."
Voordelen: "Efficient and friendly staff. Coach seats did recline on that Airbus model, which was nice."
Nadelen: "Had to pay for wifi in coach for internet access. It was dropping routinely, dial-up slow, and very frustrating. The food was on par with other airlines, minus the vegetable turnover. That was a bit odd. What was shocking to me, is that no alcohol of any kind was complimentary in coach."
Voordelen: "Pros: -Good food -Good entertainment -Attentive staff"
Nadelen: "Cons: -Uncomfortable seats ( I took the free seat and didn't upgrade) -Poor air circulation ( I hardly felt any AC) -Lack of overall plane space"
Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"
Voordelen: "Highly efficient, no problems at all."
Nadelen: "I wouldn't mind a complimentary wine with dinner - other good airlines like to offer me a white wine with my chicken but here you have to pay for it.... Other than that I was happy with my travel!"
Voordelen: "Great flight very happy"
Nadelen: "I was unable to check in over the mobile app nor online. Had to do everything at the ticket desk in both the US and overseas. Made me feel as though I didn't have a reservation in the system."
Voordelen: "One included checked bag"
Nadelen: "We were being charged for bottled water and soda"
Nadelen: "Mostly junk food"
Nadelen: "Delay after delay. Screaming kid the whole flight. Could not sleep."
Voordelen: "crew was really nice and efficient"
Nadelen: "no complimentary beverages"
Voordelen: "Unfortunately, they seemed really not want to work of to be kind."
Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Nadelen: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Voordelen: "The cleanliness"
Nadelen: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Voordelen: "New airbus with good entertainment screenset clean"
Nadelen: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Voordelen: "Space between rows of seats was excellent"
Nadelen: "No options in menu. No free wine, beer and other spirits."
Voordelen: "The crew was very kind!"
Nadelen: "Tiny seats and no free drinks on an international flight....whats up with that?"
Voordelen: "There was enough space for your legs, there were blankets and pillows which is nice for a long flight. The individual entertainment screen is preferable for a long flight, so you can watch a movie of your own choice."
Nadelen: "There were two diner options, chicken or cod, and I was just given the cod without having an option to choose."
Nadelen: "I was sitting next to a special needs man and the crew was extremely unhelpful towards him. He should not have been flying alone and they did not help him at all. When you handed out the customs form he told the stewardess he needed help and she ignored him. When I pressed the call button for him it took someone 35minutes to come back and then she told him she would help him after dinner. I pressed a call button the second time to help him find something and again it took over 30 minutes for someone to come back to us. If there was a real emergency this delay would have been a huge problem. The stewardess was extremely rude in general."
Voordelen: "flight was on time"
Nadelen: "Packed flight. No food available ( even for purchase) in economy"
arrivee 30 minutes d avance sur l heure prevue
Retard de 3 heures au retour, plus de choix de repas, peux de renseignements ! Et cela a été exactement la même chose au départ, retard de plus de deux heures ! Pas de choix de repas etc etc etc Air Transat = grosse déception x10 et je pense que pour moi c’est réellement terminé à l’avenir, comme je le faisait auparavant! Merci !
Il manque des reposes pieds et les fauteil ne sont pas très confortables
Voordelen: "Le prix et la rapidité d'embarquement."
Nadelen: "Ne pas avoir d'inconnu assis à côté de moi, au vu de la pandémie actuelle."
Voordelen: "Le prix très attractif"
Nadelen: "J'avais oublié qu'il n'y avait pas d'écrans à bord. Pas bcp de places pour bouger."
Voordelen: "On est arrivé 1 h d’avance. Bon pilote. Bel atterrissage. Le personnel sympathique."
Nadelen: "Avoir de la nourriture et une télévision."
Nadelen: "Pas d’espace du tout pour les jambes, ça fait longtemps que je n’ai pas été tasser comme une sardine comme ça . Transat sont pas à veuille de me revoir."
Nadelen: "Nous n'avons même pas pu embarquer et ni être accomodé compte tenu des circonstances ayant eu avec les douanes. Nous avons payé des bagages pour un vol que nous n'avons même pas pu embarqué. Préférablement, nous avons tout simplement fait affaire avec une autre ligne aérienne. Il est impossible de rejoindre qui que ce soit au service à la clientèle pouvant nous aider. Auparavant, j'avais déjà fait affaire avec vous et honnêtement, je préfère payer plus cher avec une autre compagnie et obtenir un bon service."
Nadelen: "The staff did not want to accept my ticket purchased through kayak, told me that should have bought a ticket directly through air transat, and they told me to buy a new ticket elsewhere if I wanted to travel on that day. So I had to buy a same day ticket with air canada for an additional $900 CAD, and my ticket bought through kayak was useless, making me waste the entire cost of the ticket purchased through kayak."
Voordelen: "Les sièges à l’arrière de l’avion nous ont permis de nous asseoir à 2. C’était bien. Les repas et snacks étaient bon."
Nadelen: "Les divertissements... le voyage de retour nous proposait un film mais pas beaucoup d’écrans et un mauvais positionnement."
Voordelen: "Le repas était très bon."
Nadelen: "Plus de titres dans le système de divertissement"
Voordelen: "Le repas était bon et le personnel servait de l’eau souvent. L’accès au films gratuits améliore le trajet"
Nadelen: "Les sièges sont très serrés pour les genoux pour les personnes de grande taille. Le prix des bagages de soute trop cher."
Nadelen: "3h de retard à attendre DANS l’avion, puis arriver à destination encore un attente de 45 min avant de pouvoir sortir de l’avion.... sinon, très bien comme vol!!"
Voordelen: "Crew amazing. Passengers great"
Nadelen: "Seats are way too small. Aisles way too tight. Recent acquisition by air Canada must improve passenger comfort."
Voordelen: "Une expérience à tous points terrible. Jamais je ne fairai affaires avec cette entreprise de voleurs. Leur service est nul."
Voordelen: "IFE, aircraft"
Nadelen: "Comfort, food options"
Voordelen: "Loved the extra leg room."
Nadelen: "Food was horrible, had two bites and didn’t eat the rest."
Nadelen: "Fermeture des lumières plus tôt afin de dormir :)"
Voordelen: "Rien vraiment rien"
Nadelen: "Tout vraiment tout. Repas deguelasse retard de 1h et 20 etc..."
Voordelen: "personnel pro et siège inconfortable"
Nadelen: "l'espace et les sièges moins restreints"
Voordelen: "Ponctualité, professionnalisme de l’équipage, bon service qualité prix, nouveau avion"
Voordelen: "Le personnel était très gentil, drôle..."
Voordelen: "Very comfortable plane. All on time . Good experience."
Voordelen: "It’s hard to write a review when flight was supposed to leave at 6:30 and didn’t until midnight, but due to weather. It was frustrating for all but staff and pilot kept us informed at all times so that was appreciated. There wasn’t much to do but to wait out the weather."
Nadelen: "For the weather to be better and to have left on time - but obviously that is out of everyone’s control."
Nadelen: "Pas de divertissement individuel. Pas de prisede courant pour recharger son téléphone. Les agents de bord parlent peu le français. Il faut améliorer ça!"
Voordelen: "personnel exceptionnel et repas excellent"
Nadelen: "3 hueres de retard vieux films"
Nadelen: "It took almost an hour from landing for our luggage to make it to the belt. For a domestic flight, this is really poor."
Nadelen: "Atterrissage un peu brutale"
Voordelen: "It left fairly promptly. Service was efficient. The seat was comfortable."
Voordelen: "Le personnel était courtois"
Nadelen: "Pas de film ou d’écran de disponible. rien à grignoter de gratuit"
Voordelen: "Great price! For the price, we didn't expect much, just travel and get there safe - NO FRILLS. We paid a little extra for legroom and are happy this was not an inflated price. Paying in advance for our bag and getting a small discount was also appreciated. "Get what you pay for" without feeling "nickled and dimed" is what we consider economical and fare treatment."
Nadelen: "Again "you get what you pay for" is considered. However if I was to be critical, the choice of movies was a little stressful and one sided. (Star Wars and The Avengers). I brought my own entertainment but I felt bad for the Older generation who may have preferred something a little more relaxing and less CGI explosions. Also the interior decor and hardware of the plane was seriously aged and worn, which could use for an upgrade soon."
Voordelen: "Le service courtois et souriant des agents de bord."
Nadelen: "Absence d’écran de divertissement au dos des sièges. Signal WiFi souvent interrompu (gel de l’application sur iPad). Et surtout absence de prises de courant ou de prises USB pour recharger smartphones et tablettes."
Voordelen: "L’espace pour les jambes"
Nadelen: "L’option plus ne vaut pas la peine."
Voordelen: "Modern aircraft. Leg room was ok. It was a busy flight."
Nadelen: "Boarding was late but made it in time. Need better seat selections."
Voordelen: "Boarding started from the back to the front. Which, I always thought it's the correct way to embark and it was the first time I saw it done that way."
Nadelen: "When the boarding was finallly finalized the airplane was ready to take off on the track for about an hour and a half and no one was told why we weren't taking off. I decided to ask and the flight attendant said that "it took long to embark all the luggage and that it won't be very long". To which, I didn't understand what one thing had to do with the other since that shouldn't be the cause to why we are paralized on the track but I just left it like that. Instantly after she walks to the back, they announce that they there was a problem with the A/C and that we had to wait to have a spot near a gate sothat we could go back and and a mecanic could come and fix it. After it took for ever... they finally fixed it but now we had to wait for gas. At this point, whitin those three hours, only one glass of water was offered to us and no appology. Thankfully, we finally took off, 3 three hours and a half behind schedule. They started to serve food and drinks to first class people and were completely taken care of but no attention to all the other passengers. At this point it's been 5 hours that we are on this plane and it seems that the service was extremly slow to get us hydraded or been offered anything to eat. My flight was 4hours away from Montreal to Calgary initiallyT And this whole event made it an 8hour travel with, the fact being completely ignored by the crew and nothing being offered for customer satisfaction. The pilot only said a small "we apologize" after we had already landed. It isn't the first time that I fly with this company and I find that it used to be one of the top companies in Quebec but the service and the quality have deteriorated overtime. There is always something negative that happens when I fly with them and I've noticed that the customer service isn't really present. It's okay but since it doesn't seem to matter to them, I will no longer fly with this company. (P.S.: this whole event caused me to miss the last bus to my final destination and have to wait at the airport until the next day at 9:30am to take the first bus in the morning... luckily I only work in the afternoon.)"
Voordelen: "Convenient time ,food was ok and no delay."
Nadelen: "No plug ,no inflight entertainment ,uncomfortable sits and crew was not overly friendly"
Voordelen: "Staff - Friendly, polite, professional"
Nadelen: "Couldn't see TV screen Seat wouldn't recline Cramped and uncomfortable for such a long flight. When I arrived in Vancouver and picked up my luggage, the wheel and part of the suitcase were gone (broken off) . How do I make a claim for this? Thank you"
Nadelen: "my suitcase are mising"
Nadelen: "Delayed 2 h for waiting for a passenger. Service onboard is quite limited. No water served!! Food is quite basic."
Voordelen: "Friendliness of staff"
Nadelen: "Delayed flight, no snacks, difficulty at baggage claim to get baby car seats. And very frustrating that they didn’t give us our stroller at the gate. We had to carry our two kids through immigration and the baggage claim until after all the bags came off, then our stroller and car seats came last!"
Voordelen: "Staff was helpful and pleasant."
Nadelen: "No room. It was clastertphobic. The seat in front was so close you couldn’t move. The screen for the movie was small and far from the seat and everyone’s head was in the way. Difficult for short people like me to see anything. Not very clean. Not enough washrooms."
Voordelen: "Le Personnel acceuillant d'Air Transat. Les agentes de bord souriante, avenante, gentille et prêtes à auder tous et chacun pour une voyage relaxe et beau. Quelle richesse. À l'allée nous étions avec Aur Canada Rouge, aucune comparaison possible, Air Transat gagne haut la main grâce à cette gentillesse du personnel. Professionnelle et gentille. Merci."
Nadelen: "La pizza collation. C'est moyen les repas à bord."
Voordelen: "Great video system."
Nadelen: "Seats and legroom are insufficient."
Voordelen: "On time,I could charge my mobile"
Nadelen: "The curser of the smart screen was hard to use"
Voordelen: "The efficiency and atmosphere"
Nadelen: "The food was terrible and the seat cushion was very uncomfortable."
Voordelen: "Good flight, no incidents. Liked the food"
Nadelen: "Audio was not working, no personal tv screens"
Nadelen: "The flight was delayed from 10:30pm until 2:30am. Horrible experience. No personal entertainment, food was disgusting!"
Voordelen: "Loved the see and simplicity of booking with kayak. One of my fastest flight booking with minimal headaches"
Nadelen: "Ability to check in with the airline through the kayak app. At least through a link to the airlines website with the information required prefilled"
Better communication from airline regarding delay(s) or updates on how to get further information.
J’avais réservé un repas cacher et l’hôtesse de l’air m’a dit qu’il n’y avait aucune réservation
Transmission de fausses informations, 2 vols annulés, attente de plus de 3 heures au deal TAP pour obtenir de fausses informations.
48h dans la vue à cause d’un avion cassé
Mauvaise organisation de la gestion des documents COVID
Problèmes multiples lors de l’embarquement Mauvaise organisation de la vérification des documents pour le COVID. Retard.
Le prix de la compagnie est plus cher que les outres
L’attente est beaucoup trop longue et tous les passagers ayant eu une escale avec TAP ont raté l’avion.
Nadelen: "Ils ont perdu mon sac avec ma carte bleue et permis de conduire je ne Peux pas payer mon hôtel je sais pas où dormir"
Voordelen: "6h30 de retard, 0 communication, connexion ratée, toujours dans la queue à Lisbonne pour savoir si on va avoir un hôtel pour ce soir."
Nadelen: "Plus ou moins tout, et au moins donner un repas correct."
Voordelen: "Efficient check in and polite crew."
Voordelen: "The crew was really nice"
Nadelen: "The food and proving more snacks and drinks"
Nadelen: "Pas de retard !!!"
Nadelen: "C’est complètement bizarre , on ne peux pas choisir un film pour commencer a regarder. Ils commentent au même temps et c’est vraiment impossible."
Nadelen: "Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed"
Voordelen: "Flight was on time, crew friendly on airport and flight. Plane was clean and sits were ok."
Nadelen: "The food could have been better."
Nadelen: "My luggage was lost for almost 2 weeks."
Voordelen: "The only salvation was the entertainment choices. ."
Nadelen: "The planes need to upgrade the seats. When we were served food if the person push their seat back your food tray would flip like two did on our flight. Staff was jaded and sarcastic. I'm glad I had a discounted flight. I'd be angry if I paid full price. Poor staff, seat architecture, and poor food."
Nadelen: "Coordination between connection flight"
Voordelen: "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Nadelen: "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"
Nadelen: "Aucun rappel du vol.aucin message d'alerte. Aucun sens commercial. Je ne suis pas montrée à bord. Achat dun nouveau billet. Fini avec la TAP."
Voordelen: "Bon vol bon pilotage plutôt confortable Proposition de boissons"
Nadelen: "La proposition de sandwich Un peu de retard au décollage"
Nadelen: "Départ à l’heure"
Voordelen: "On time flight, good service"
Nadelen: "Long wait for deposit luggage . Food could be much better."
Nadelen: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"
Voordelen: "Personnel de bord souriant et au petit soins. Avions propre"
Nadelen: "Embarquement encore une fois chaotique, encore une fois en retard (aller comme retour) et une politique de bagages à main aléatoire. Malgre une taille autorise, impossible de comprendre pourquoi nos valises sont passées en soute plutôt qu'à main par rapport à la valise du voisin. Dommage"
Voordelen: "Avion propre et moderne Personnel à l'ecoute"
Nadelen: "L'embarquement catastrophique. Personnel peu sympa, j'organise et aucune explication sur le retard."
Nadelen: "The flight wad late becsuse of the immigration."
Nadelen: "Left late, arrived late, missed my connection"
Nadelen: "The Airbus 330 is onder Verizon with classic beats with less place and pedals. Also the personal screens are far outdated"
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Repas pas top, pas de divertissement si ils ne sont pas télécharger en amont dans l’application."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Les repas sont pas top, pas de divertissements si on ne telecharge en avancent ceux de l’application."
Voordelen: "Rien. Nous n'avons pas eu accès à notre vol."
Nadelen: "Nous sommes arrivé 15min avant le décollage et nous nous somme vu refuser l'embarquement. La prise en charge par la suite était catastrophique. Et cela decale toutes nos vacances et engendre des frais supplémentaires."
Voordelen: "La place pour les jambes"
Nadelen: "Nous avions une correspondance à Lisbonne. Le personnel. Le départ sur Paris étant en retard le personnel aurai pu faire sortir en priorité les personnes ayant une correspondance et nous affréteur une navette pour que nous puissions prendre notre vol. Nous n'avons pas pu monter dans l'autre avion."
Voordelen: "Le personnel de bord était sympathique."
Nadelen: "Mon repas et celui de certains passagers venait d’une enseigne du lounge de l’aeroport Exki: un but de baguette dur comme pas possible donc je l’ai touché avec de la confiture, du beurre et un muffin pas du tout frais..."
Voordelen: "Leg room. Help with connecting flight."
Nadelen: "Good was ok. Could have been better"
Voordelen: "We were lucky that the flight was not full, more space and comfort. Our special meals ordered in advance were provided how ever a little limited Flight was generally smooth and we arrived earlier than scheduled even though we have left later than scheduled. Great service. New, Clean and comfortable aircraft The process while in transit at Lomé was fast and simple."
Nadelen: "The fasten seatbelt was constantantly on (not only while in turbulence) Though we had two full rows available for us, the seat handles could not be lifted; hence the full row could not be utilized... No entertainment at all. This can be advised ahead for you to come with adequate tablet."
Voordelen: "Bien organisé"
Nadelen: "Pas d’ecran Disponible pour regarder des films"
Voordelen: "Petite Collation appréciable"
Nadelen: "Pas de divertissement (écouteur, écran..) pendant 2h25 de voyage"
Nadelen: "J ai du paye 120 euros au guichet d enregistrement pour 1 bagage en soute alors que sur lors de l'achat il m a semble avoir droit a 1 bagage. Mais impossible de retrouver la trace sur mon mail de confirmation. Pouvez-vous vérifier et a l avenir être plus clair sur nos droits ou non aux bagages en soute ainsi que le prix du bagage sur votre site si vous le proposer et le prix au guichet . Cela augmente significativement le prix du billet donc mérite de nous informer clairement et complètement. Merci de votre compréhension et de votre réponse."
Nadelen: "Les agents tap de l’aeroport de Dakar m’ont fait manquer mon vol par non assistance et désinformation totale. Ils n’ont aucun professionnalisme et limite ils t’insultent. Je suis sénégalaise mais je suis très déçue du comportement des agents à l’aéroport de Dakar. La plus grosse déception de ma vie"
Voordelen: "Decent boarding and un-boarding, a small sandwich during the flight"
Nadelen: "Impossible to use a laptop for a 1m80 big guyin the middle seat: seats are soooo narrow"
Nadelen: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."