Boarding crew should be knowledgeable; Buses seats are more comfortable than Qatar air ways..
Horrible experience at JKIA. Basic courtesy was lacking. Only the lady supervisor was pleasant and reasonable but it was too little too late for us.
I liked the Crew . The food was terrible .I was starving. I couldn't eat the food.
Voordelen: "Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic."
Nadelen: "I can't think of anything that wasn't good."
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Voordelen: "Crew was excellent. Really helpful people."
Nadelen: "Seats are so tight and close to each other."
Voordelen: "The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly."
Nadelen: "Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer."
Voordelen: "Great food, great seats, everything was smooth overall"
Nadelen: "Best flight ever and I recommend to have it again in the future"
Nadelen: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."
Voordelen: "Yes overall probably the best flight to Chennai from DC"
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Voordelen: "Entertainment, crew was very hard-working."
Nadelen: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Voordelen: "Cabin crew attentive, cabin quiet, seats comfortable, rest rooms clean."
Nadelen: "Hot food was luke warm, portions skimpy."
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Voordelen: "Crew was very accommodating"
Voordelen: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Nadelen: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Voordelen: "Good Service.Efficient"
Nadelen: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Voordelen: "Qsuite is the best flight experience I've ever had by a long, long way."
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Voordelen: "amazing except for the entertainment system"
Nadelen: "Better entertainment system , 6 hours flight is tough without it"
Voordelen: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Nadelen: "more leg room and headphones that worked."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Voordelen: "My comments are as above . On the Auckland to Quatar leg of my journey Excellent airline and crew."
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Voordelen: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Nadelen: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Voordelen: "Entertainment system good,"
Nadelen: "Boarding was late, seating very cramped."
Voordelen: "The food and service."
Nadelen: "Peu de nouveaux films"
Nadelen: "Movies are always the same"
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Voordelen: "It was on time."
Nadelen: "The food sucked."
Voordelen: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Voordelen: "process quick and efficient"
Nadelen: "average seats"
Nadelen: "Organization of the boarding"
Voordelen: "everything went smoothly, no delays, boarding was easy and quick"
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Voordelen: "Everything was great"
Nadelen: "Everything qas great"
Voordelen: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
Nadelen: "Out dated inflight entertainment system"
Voordelen: "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Nadelen: "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."
Voordelen: "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Nadelen: "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Nadelen: "The touch screen did not work properly"
Nadelen: "Nothing. Flight was amazing"
Voordelen: "The crew was very kind"
Voordelen: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Nadelen: "I flew economy and all was good and appropriate to the level."
Voordelen: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Voordelen: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nadelen: "Move the drapes a few more inches back."
Voordelen: "Flight was on time."
Nadelen: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Voordelen: "Excellent crew, good food & movie selection."
Voordelen: "The crew and the timing were ok"
Nadelen: "The seats were uncomfortable"
Voordelen: "Slow service."
Nadelen: "Better communication!"
Voordelen: "Great crew, comfortable seating with enough leg room."
Nadelen: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "Crew was nice and friendly"
Nadelen: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Voordelen: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Nadelen: "The earphones could have worked!"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "On time and friendly crew"
Nadelen: "Boarding needs improvement"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Nadelen: "Boarding was chaotic and congested with not much information or order."
Voordelen: "The crew was efficient. Flight left on time. Food and wine served."
Nadelen: "No entertainment."
Voordelen: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Nadelen: "No complaints about anything."
Voordelen: "Great on board service from a very professional crew."
Nadelen: "Can't think of a thing."
Nadelen: "Flight was cancelled."
Voordelen: "Food was excellent, frequent and filling"
Nadelen: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Voordelen: "The attendants took great care of us. Super smooth flight."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Nadelen: "They have mabaged to lost my luggage"
Voordelen: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nadelen: "there was no lounge close to our departure gate"
Nadelen: "The streaming service didn’t work"
Voordelen: "Boarding was quick, Flight on time....just a regular service and plane"
Nadelen: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Nadelen: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Seats were comfortable"
Nadelen: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Voordelen: "Comfortable seats. Warm plane with happy staff."
Nadelen: "Maybe a second sandwich option for food, not everyone likes cheese."
Voordelen: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Nadelen: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"
Voordelen: "J’aime sa ponctualité"
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Seats had enough room for me where I didn’t feel cramped. Food was just alright, but I wasn’t expecting much on a plane so I was satisfied. 7 hour flight was not as bad as I was expecting
I missed two connections because the flights were late. I was given a substitute itinerary that had more layovers in different cities, one of which was Oslo, which is quite possibly the worst airport I’ve ever experienced. I arrived to my destination 3 hours later than expected, which made my taxi ride to my hotel more expensive because of traffic. And then to top it all off, they misplaced my luggage. And as I watch it move through their system because of an AirTag placed in my suitcase, it’s quite clear that they are in no hurry to get it to my hotel.
I never flew with SAS before and got to fly all the way from the US and I loved it !!
I was bumped to this flight because SAS canceled the direct flight from Copenhagen then the flight was delayed for an hour because of the new Covid forms and the slow processing from the staff Flight comfort and service was good
The staff between IAD and Copenhagen was not friendly
Voordelen: "The Crew was great. Friendly and attentive."
Nadelen: "Very small seat. Had a big person next to me and was quite uncomfortable"
Voordelen: "Crew was very pleasant."
Nadelen: "There were no announcements at all about the delays! It was confusing and poor service."
Nadelen: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."
Voordelen: "The crew was nice and the food was good."
Nadelen: "More entertainment options"
Nadelen: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Nadelen: "I was unable to make it to copenhagen due to missing my connection"
Nadelen: "Delayed flight - 2 1/2 hrs. No advance info. Departure gate change after check in. No Info at original gate. Unfriendly staff. No apology. No explanation for delay. Food substandard, even for cheap airlines."
Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"
Voordelen: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Nadelen: "Seats itself uncomfortable for long flights. Boarding process could be better."
Voordelen: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Nadelen: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Nadelen: "I will never fly with spirits again.. ever"
Voordelen: "Great flight = short so food was not expected"
Nadelen: "all goood"
Nadelen: "We were in 40G and H, bulkhead seats. I have never had such a hot plane (and I am a world traveler). We were both very warm (felt like 85 degrees- warm enough to not be comfortable). I was told by the flight attendant that people in back of plane were freezing. The breakfast was good, but the dinner was ok, but not ‘I wish I could have seconds” good. I lowered the rating because they never gave us more than the one bottle of water that was on our seats when we arrived. That may have been ok for the people in the cold part of the plane but not for us in the sweating part. Luckily we had brought a big bottle of water."
Voordelen: "Liked the ticket price, the service, the food and the onboard free movies, free water bottle, free ear plugs."
Nadelen: "Nothing--it was a good flight - on-time and with little turbulence."
Nadelen: "Seats were horrible, tiny , cramped"
Voordelen: "On time, great customer service and great food."
Voordelen: "Made an effort to avoid the turbulence."
Nadelen: "Bumpy ride."
Voordelen: "Seats are pretty comfortably and spacious for economy class (I’m small though, so take that with a grain of salt). The lunch was pretty solid, would have preferred a hot breakfast. The vegetarian breakfast was grilled veggies with fruit and yogurt on the side, kind of a mish-mash of things."
Nadelen: "- Would have liked a better breakfast - More entertainment with subtitles (esp foreign films) - More entertainment selection"
Nadelen: "The flight was more than one hour delayed."
Nadelen: "Cramped in a tiny seat behind someone well over 6’5 who kept slamming his seat back to get more room. We were later diverted for a person on the flight who had health issues all the way back to Canada when we were practically over Ireland. We flew back I believe an hour and a half back only to not have proper fuel equipment which took fueling forever and caused our crew to go past their duty day which made use get diverted again to Iceland for a new crew and even more gas. We were held on the plane for a total of 8 additional hours! We were never allowed to get off the plane, we were given very minimal food and drink the additional 8 hours, and when my girlfriend asked what was going on your information person in Copenhagen said they had no idea what was going on with my Flight and had no idea where it was."
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "Friendly staff"
Voordelen: "Food, crew, overall comfort, movies"
Nadelen: "The plane was quite warm. We definitely could have used more water as well."
Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"
Nadelen: "I didn't get any veg options for my dinner at all"
Voordelen: "Waited for us when flight showed up late"
Nadelen: "Cramped cabin"
Nadelen: "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."
Nadelen: "I have already answered this question. Enough."
Voordelen: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Nadelen: "Can't think of a single thing."
Voordelen: "I really don¨t know. As my connecting flight was delayed, my tickets were cancelled and I never reached the flight to Sundsvall."
Nadelen: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."
Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Voordelen: "The cleanliness"
Nadelen: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Voordelen: "New airbus with good entertainment screenset clean"
Nadelen: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Voordelen: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Nadelen: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Nadelen: "There wasn't free food but free coffee."
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Voordelen: "Food and movies were great!"
Nadelen: "Couldn't afford a seat with leg space."
Voordelen: "The entertainment system is top notch. And the food was actually good. The crew was very friendly and helpful."
Nadelen: "Couldn't use the WiFi without paying extra, even on an international flight. The seats are among the most uncomfortable I have ever flown in. There is so little room that it is virtually impossible to sleep, even on an 8-hour flight. The purser's English was atrocious, nearly incomprehensible, and he didn't seem to care whether anyone understood him or not."
Voordelen: "Leaving on schedule and arriving 20 minutes early. The crew was very helpful to families with children."
Nadelen: "The air conditioner was blowing cold air on my head through the whole trip. No way to control it. Or stop it."
Voordelen: "Flight is on time. Adequate amount of time to transfer. Boarding was smooth. On line check in site was simple and user friendly."
Nadelen: "Few selections of movies, and some have no subtitles. In order to select sests, I had to call."
Nadelen: "Crew at check-in at ARN extremely unhelpful. Got conflicting advice on how to check in my back pack. The whole chaos resulted in the fact that my back pack never arrived in CPH. Nobody helped me much at CPH airport as well. I had to personally go to CPH airport to pick up my luggage the next day. No compensation was offered. I was really disturbed."
Voordelen: "The Plus Seating was really good"
I was unable to make this flight due to cancellation of my first leg. Aer Lingus is impossible to reach by phone, so I am still struggling to figure out if I will lose my return trip.
From using an app that denied my negative covid test THREE times because they misread it and tried to mislead me about it ("Maybe the date isn't specified?" when it very much was and I'd drawn attention to its correct location); to the fact that my connecting flight wasn't even available in this app was supposed to determined whether I could fly to my final destination; ti the fact that a supposedly vital piece of documentation wasn't even mentioned in that app; to the unnecessary delaying of a connecting flight by several hours that was suddenly on time again upon landing minutes only late, which somehow required all passengers with ANY connecting flight to run to their gate regardless of destination; to the fact that the boarding passes didn't include my initial return flight and only the connecting, which was cause to be denied entry to the airport, to the apparenly unknown and much disputed location of the check-in where I would have to report to get said boarding pass; to the ONE HOUR WAIT behind maybe 20 people total in spite of having no bags to check because again, I had no boarding pass; to the app incorrectly stating that no additional covid test was needed only to find out after having been at the airport THREE HOURS; to the fact that my itinerary"couldn't" be changed because it was "in flight" while the "fare difference" I would be charged went up $100 every hour I was forced to wait because there were magically no notes regardingmy flight every time I called back as directed; this was a miserable experience all around. Never recommending aer lingus to anyone ever and certainly won't fly it again.
Voordelen: "Comfortable seats"
Nadelen: "WiFi was not working. Flight was 2 hours delayed"
Nadelen: "Flight was delayed. Missed connecting flight to London. Two days with no baggage (missing)."
Nadelen: "My bags didn’t make it to my final destination."
Nadelen: "The last 4 flights with Aerlingus have all been at least 2 hours delayed to London. People give out about Ryan Air but I have been flying with them to France 2 a year for the last 4 years and I only had one delayed flight because of air traffic controllers"
Voordelen: "The crew was pleasant. Plenty of entertainment options to not get bored. Food was great too."
Nadelen: "My seat kept sliding back and forth, on the bottom and I had to keep moving it back into place. It made it quite uncomfortable."
Nadelen: "It would have been nice to have a free drink and snack on the short flight. We would have taken some with us on the plane if we would have known that we had to pay for everything. Just something we have never experienced on any international trip before"
Nadelen: "Crew could have been more interested. Seat could have reclined and gone upright properly."
Nadelen: "They did not include our checked luggage on our flight and had to wait for it to be delivered on the next available flight from Dublin."
Nadelen: "The plane is very old and dirty. They need to overhaul their planes to make them worth flying. Some seats recline way to far, some don’t recline at all, entire plane smells like stale cigarettes."
Voordelen: "The crew were friendly, v professional, v pleasant! The meal was hot fresh delicious! Great flight!!!!"
Nadelen: "They should serve FREE coffee on the connecting flight Dublin to London at 6 am. Ridiculous to make us pay for coffee after a long, international flight."
Nadelen: "My seat was broken, so I had to move to another. Fodd options were less than expected. Overall experience was good. Would definitely fly again, but bring my own snacks."
Voordelen: "Crew were amazing. The cabin had the new lighting system which was an unexpected bonus, love it."
Nadelen: "Everything was simply perfect"
Voordelen: "Des infos ont été données par le pilote ou l'équipage"
Nadelen: "Propreté de l'avion Ponctualité à l'atterrissage et au décollage"
Nadelen: "No middle seat"
Voordelen: "Pilots were very smooth with the controls, especially on landing unlike Ryanair!"
Voordelen: "Left on time."
Nadelen: "Everything else. Utterly confusing answers to questions."
Voordelen: "It left on time."
Nadelen: "Uncomfortable seats. pay as you go--even for water."
Nadelen: "No food or even water boarding on time but delayed for no reason"
Nadelen: "Luggage was not out in th connecting flight and there was over 2hour layover so it should not have missed the plane it has all of my clothing in it"
Nadelen: "Delayed as always"
Voordelen: "Plane was clean and comfortable, Entertainment was good, crew was friendly"
Nadelen: "You now have to pay for beer and wine and a long haul flight on a major carrier…"
Nadelen: "Nada de entretenimiento, nada"
Voordelen: "La rapidité"
Nadelen: "Les repose tête"
Voordelen: "The leg room was smaller some of the other airlines. The seat was so uncomfortable to sit on for the flight."
Nadelen: "retard conséquent sur l'aller comme sur le retour. Tout est payant à bord."
Nadelen: "You can not bring a hot drink on board,but they give you hot drinks on board it doesn't make sense.. The seats are very small on a 9 hrs flight,the arm rest should go up for some space when available..There should be at least a vegetarian option for people who don't eat meat.."
Voordelen: "La place et le.vol.."
Nadelen: "Humeur du personnel de bord"
Voordelen: "Fast boarding"
Nadelen: "No food or drinks offered"
Voordelen: "In flight entertainment"
Nadelen: "They don’t even give you water unless you pay. Three hour flight. Ridiculous"
Nadelen: "Pas de snacks, tres cher pour mon billet"
Nadelen: "Vol de souvenir dans bagages en soute"
Voordelen: "fauteuils confortables, personnel trés aimable, transit à dublin rapide et bien organisé"
Nadelen: "la nourriture, mais comme pour toutes les compagnies aeriennes"
Voordelen: "Vol avec du retard au départ. Mais une volonté à décoller au plus vite pour compenser ce retard. Accueil chaleureux."
Voordelen: "Polite crew and on time as scheduled"
Nadelen: "No breakfast offer"
Voordelen: "on time"
Nadelen: "food is expensive and the drinks are robbery"
Voordelen: "Bagages misent en soute gratuitement."
Nadelen: "Pas de traductions des consignes aucun effort des hôtesses vols avec 30min de retard"
Voordelen: "Boarding was simple."
Nadelen: "Lost luggage the whole trip. Wasn’t offered any reimbursement. Didn’t receive my luggage until after my trip was over."
Nadelen: "Most uncomfortable flight ever"
Nadelen: "Paying for coffee??"
Voordelen: "Friendly staff"
Nadelen: "Everything else! No entertainment. Charged you for everything! Water! Coffee which was instant, not even brewed. Plane was older than dirt. Worn interior."
Nadelen: "No complimentary drinks of any kind."
Nadelen: "Pas de note pour le divertissement ou les repas car pour les 1er il n y en a pas et pour les second je n ai rien prix ."
Voordelen: "I paid extra for food and my seat so I don't like giving 5 stars for what I paid for."
Nadelen: "Changed my friends seat after she paid for bulkhead months ago! The woman in her original seat had just booked her flight two wk's ago!!!! and my friend hurt her knee on the trip and really needed the extra room!!!!"
Voordelen: "Always a pleasure to fly with Aer Lingus!"
Nadelen: "It was the first of the month, so the movies were the old ones and didn't match the ones listed in the in flight magazine. That was the only mild disappointment. Everything else was great!"
Voordelen: "Why are they flight atendants. So nasty"
Voordelen: "ils ont accepté une valise en soute gratuitement"
Nadelen: "aucune collation gratuite , pas même un verre d'eau ou un thé"
Parce que AA a mal fait son planning , pas de pilote . Il a fallu attendre un pilote puis un co pilote. On a décollé avec 1h40 de retard
Voordelen: "Smooth flight, great service onboard"
Voordelen: "Food was good and crew was very nice"
Nadelen: "More leg room"
Voordelen: "Fast boarding"
Nadelen: "There was no service at all outside of first class. There was garbage around my seat. Small seats even in extra space seat"
Voordelen: "Friendly crew, smooth flight and comfortable seats."
Voordelen: "Really a nice meal and good service"
Nadelen: "The AA app broke"
Voordelen: "Booked week ago, expensive but seating was comfortable, crew first class, in economy."
Voordelen: "Nice crew. Newer comfy seats"
Voordelen: "this flight was canceled!"
Nadelen: "The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful"
Voordelen: "nothing since i was not able to make it on time"
Nadelen: "Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate"
Voordelen: "Juste la rapidité du vol.les pilotes étaientt très bien autour du vol..."
Nadelen: "Le vol a accusé un retard de une heure et en plus on n'a changé du lieu d'embarquement qui est passé du 77 au 75.il fallait que chaque voyageur se renseigne."
Voordelen: "Le personnel est parfait"
Nadelen: "Vraiment pas beaucoup de place dans le siège pour les bras et jambes"
Voordelen: "Nothing. I’ll never fly American Airlines again."
Nadelen: "Literally everything. I spent 30 hours sitting in the Philadelphia airport and then had to buy a flight with SouthWest so that I could get home. Too bad my luggage is headed for Toledo."
Voordelen: "Presque tout."
Nadelen: "Le prix du bagage à payer en plus du prix"
Voordelen: "It was a great flight. It was on time, and the plane was clean and the stewardess was courteous"
Nadelen: "It was a great flight."
Nadelen: "Le vol a ete annulé et j ai ete bloque sans voucher ou support"
Voordelen: "Visiter l’aerairport de JFK"
Nadelen: "Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité"
Nadelen: "Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège....) Plus jamais de voyage sur cette compagnie"
Voordelen: "L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols."
Nadelen: "Le service à la clientèle"
Nadelen: "Une heure de retard au décollage"
Nadelen: "Who is at fault for running out of de-ice solution and making us sit on the tarmac for almost 3 hours in a plane with ventilation turned off? The apology and last minute glass of water were not enough. Terrible customer service."
Voordelen: "Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée."
Nadelen: "Restes 1 heure dans l'avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant."
Voordelen: "A l'heure"
Nadelen: "Sièges inconfortables. Assis trop haute."
Voordelen: "Tout s’est bien passer, c’etait facile."
Nadelen: "La temperature durant le vol était mouvementé"
Nadelen: "Le vol a été annulé personne ne nous a averti c’est kayak qui nous a dit de vérifier. Ils nous ont mis sur aucun autre vol jusqu’au lendemain."
Voordelen: "Power outlets at some seats"
Nadelen: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Nadelen: "Retard d’une heure"
Voordelen: "Nothing, this was a miserable flight."
Nadelen: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Voordelen: "La bonne ponctualité pour un vol intra US"
Nadelen: "B757 dépourvu de système de divertissement à bord. Sûrement du au court trajet"
Nadelen: "Aucune des télé ne fonctionne pendant la totalité du vol Biscuits food ridicules Le prix des bagages et la queue pour obtenir son ticket puis refaire la queue pour déposer bagages Double paiement bagages mémé en transit / inacceptable"
Voordelen: "The crew was probably the only positive thing of the flight."
Nadelen: "Late boarding because of downsizing plane and overbooking, than sitting on a plane for an additional hour after boarding completed while it was very hot inside. Departed and landed with a delay. Very old airplane with no individual fans above the seats, no outlets to charge devices and no entertainment system."
Nadelen: "Some turbulence"
Nadelen: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Voordelen: "I really liked crew, fast boarding"
Nadelen: "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
Voordelen: "tout le service en général."
Voordelen: "flight crew was great"
Nadelen: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."
Nadelen: "notre vol a été retarde retarde!!au lieu de décoller comme prévu à 8h30 notre vol a été finalement annulé vers 23h30. On m'a relooké sur un vol pour LONDRES le lendemain à 19.h. Nous sommes restés plus de 24 h dans cet aéroport sans que nous soit proposé un hôtel. on nous a donné une couverture et un oreillé!!d'autre ont pu etre rebooké sur d'autre vols sur NY ou chicago le matin meme. Nous avons perdu une journée de travail mon époux et moi-meme. Lui a du annuler une formation impliquant 10 personnes qui venait de toute la France."
Voordelen: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Nadelen: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Voordelen: "Crew was great, and flight was relatively on time."
Nadelen: "Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it."
Voordelen: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Voordelen: "The entertainment factor of people with huge bags being told they have to check them at the gate!"
Nadelen: "Middle seats!"
Voordelen: "Les hôtes étaient aimables"
Nadelen: "Une barre tendre comme déjeuner! Ils auraient pu faire mieux"
Nadelen: "un vol de sept heures sans un écran individuel, une première pour moi après de nombreux voyages. un vol transatlantique n'est pas un vol intérieur, pouvoir se distraire avec un film de son choix est un minimum surtout au prix du billet."
Nadelen: "No in flight entertainment. Delayed"
Voordelen: "Staff was great!"
Nadelen: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."