Horrible service and waited way to long for the pilots to show up it took a whole hour. Ac didn’t even work and it was crowded. Delays were super long overall very bad experience never flying with you again. Southwest is MUCH better.
no seatback entertainment
Bon vol au global mais du cafouillage dans la gestion des coffres à bagage avec un manque de contrôle de la part de l’équipage.
There was a broken door on one of the lavatories. Other than that.., excellent
Boarding area was a scrum, instead of a line. Audio selections are poor. The necessity or pre-ordering food is a hassle. Flight was delayed because of human error, not because of weather or mechanical issues.
Nadelen: "The inflight system was hard to use. The rented iPads had to be given back almost an hour before the end of the flight."
Voordelen: "Crew was great, and I like having a plug for my laptop."
Nadelen: "WiFi at 6.50$ and hour is ridiculous. That should be the price for the whole flight or free (obviously heading that way)."
Nadelen: "Prise pour charger mon téléphone durant le vol"
Voordelen: "The crew was very nice. Great movies to watch."
Voordelen: "Comfortable seats and smooth red-eye transcontinental flight."
Nadelen: "If there weren't a 15-minute delay due to maintenance."
Nadelen: "Need to turn off lights. Being under a florescent light for 4 hours sucks. Turn it off. Let me sleep."
Voordelen: "Friendly crew. Great movie selection through gogo inflight entertainment!"
Voordelen: "The crew was great!"
Nadelen: "food choices."
Nadelen: "We will move from our original reserved seats to the last row. Gogo system not operative."
Nadelen: "There was only water served then 30 minutes before landing they served juice. We had to ask if we wanted some of the cookies they are suppose to give out"
Voordelen: "Pleasant and no nonsense service. Someone wants to move over to an empty seat......go ahead. Oh you’d like a beer.....here ya go. And so on and so on. Will fly again and again. Gladly pay a little extra to not have to deal with the nickel and diming of the other airlines. Looking forward to my return flight Thanks again Alaska!!"
Nadelen: "Not a damn thing.....absolutely perfect!"
Voordelen: "Quick onboarding process."
Nadelen: "We waited on the tarmac for 15 minutes before the captain notified everyone that we had to turn around because a generator went offline and thus required additional fuel and paperwork. I feel this kind of issue was preventable with proper inspection and oversight. Although i appreciate the protocols for safety, i believe this measure could have been prevented."
Voordelen: "Captain was great!!"
Nadelen: "Delayed for no reason. Poor agents in Charleston, as always."
Voordelen: "I lost for the second time money for bad reservation. And nobody want to do something! I will never use it again! never!"
Nadelen: "j'ai pour la deuxième et dernière fois eu une mauvaise expérience en achetant pour la deuxième fois via votre site. c'est un scandale! Et le service après vente s'en fou! C'est la deuxième fois que j'achète sur ce site et ls vols sont pas bons! Bien sur personne ne va rien faire et j'ai encore une fois payer plus cher et perdu mon bille. C'est bien la dernière fois que j'utilise kayak. je vais faire partout les commentaires sur tous les sites Yelp.com google.com tripadvisor.com etc. pour que tout le monde évite ce site!"
Voordelen: "Lots of room for bags and legs. The outlet is easy to reach. And there are 3 bathrooms."
Nadelen: "Cramped seats not much room. Kisok to check bags hard to use or did work at all"
Voordelen: "Great flight and crew. Love Alaska!"
Voordelen: "The flight attendants were awesome"
Nadelen: "The turbulence made me nauseous but I know that's not the airlines fault"
Voordelen: "Great crew. Boarding process."
Voordelen: "There is nothing about this flight that my girlfriend and I liked. This was the worst experience with an airline either of us have ever experienced."
Nadelen: "We didn't like that we were delayed so long that we missed our connecting flight. We were delayed upwards of 3.5 hours and watched a flight going to the same place that was supposed depart 1 hour after us, and it left 30 minutes before us."
Nadelen: "unprofessional workers who gossip about other workers and customers, dirty plane, no free food, and no aloha spirit."
Voordelen: "Fan of the in flight complementary drinks, very friendly flight attendants (Rudy was fantastic) and plenty of space!"
Nadelen: "I didn't like hating to pay 7 dollars a shot for alcohol, nor wad I a fan of being charged 15 dollars for internet aaccess that was supposed to only cost ten, and was shotty the entire flight."
Voordelen: "Once we got on board, The service and flight attendants were great. I liked the snack options - fairly health and non-processed."
Nadelen: "The two gate agents were quite flustered by our 2.8 hour weather delay. When asked for information or options, one agent completely shut down and just stopped talking / answering questions. What the heck."
Voordelen: "The promotions and the employees customer service."
Nadelen: "Couldn't find a thing to complain about, no matter how hard I tried!"
Nadelen: "The ice falling from the AC was so annoying. It kept falling on my skin and it was jarring and uncomfortable. I won't be using Alaska airlines again until you get that resolved."
Voordelen: "The option to upgrade to first class for a reasonable price"
Nadelen: "Delayed flights. Warm limited drinks."
Voordelen: "Flight staff very attentive and friendly - I love flying Alaska!"
Nadelen: "No complaints."
Voordelen: "Quick and efficient flight"
Voordelen: "Sitting next to huge man in those small seats. Very uncomfortable!"
Nadelen: "Flight was cancelled and nightmare to get on next one."
Voordelen: "Enough leg room"
Nadelen: "Not enough shoulder room"
Voordelen: "The crew was very friendly and helpful to peoples needs/questions."
Nadelen: "We sat on the plane for 1 hour and 30 minutes after boarding because of a lavatory servicing that ended up not being fixed. The rear lavatory was closed down for the flight."
Nadelen: "Vol parti avec plus de 2 heures de retard, aucune communication personnelle de la part de la compagnie (mail ou texte) et très peu de communication dans l'aéroport, et aucune excuse de la compagnie. Équipage qui se balade simplement dans l'allée de l'avion en disant vaguement les mesures de sécurité à appliquer sans réellement prêter attention à ce que font les passagers (la personne devant moi à passer l'atterrissage le siège baissé...)"
Voordelen: "Rue and her crew were wonderful and very friendly. Wrote down notes for me as I am deaf which was much appreciated."
Nadelen: "waiting for an open gate in Seattle meant that my family was stuck waiting for over an hour. on time departure is meaningless if you sit on the tarmac waaiting to get off the plane"
Nadelen: "Here's how my 1 hour direct flight to Portland went: delayed 4 hours, delayed 1 hour and turned into a layover flight, ten in Seattle it was delayed 3 hours because they couldn't get the right light bulbs to replace on the plane. The 1 hour trip turned into a 12 hour trip. I could have taken a car and driven there in the same time."
Voordelen: "Flight good once it left"
Nadelen: "Late departure"
Nadelen: "NOISY, OBNOXIOUS OUT OF CONTROL CHILD IN BACK OF ME"
Voordelen: "The landing was very smooth. Flight attendants were very nice."
Voordelen: "When we arrived at the airport there was a long line that was not moving. We were afraid we would miss the flight. We spoke with an Alaska airline representative and they moved us and anyone on our flight to the front of the line to make sure we didn't miss our flight."
Nadelen: "That there was a long line to check in"
Voordelen: "The whole service was great"
Nadelen: "The customer service the kind people"
Nadelen: "Technically a "Horizon" flight, I was expecting free craft beer during the beverage service, but I suppose this flight was too short to serve anything but a small cup of water. Not the fault of the airline, I guess, but I did leave a little disappointed."
Nous étions en surbooking et avons attendre le dernier moment pour savoir que nous pouvions partir.... Et l'avion a eu 4h de retard... Mais nous sommes arrivés
J aurais aimé que les passagers soient appelés par zone. Exemple zone 1 présenter vous pour débarquement ensuite zone 2..... ainsi les autres passagers restent assis et attendent leur tour.
In boarding the supervisor was offering passengers vouchers because weight restrictions. I couldn't take the morning flight because of the time wasn't suitable for me. I asked the supervisor to put me on a later flight out of JFK so I could leave now and catch that flight. She showed reluctance to do so. Clearly not the service delta wants to provide in this environment with delays.
Roomy leg room. Comfortable seat. Excellent crews. Food ok.
Mon baggage en soute à été extrêmement détérioré
everything was perfect except they did not have enought people working the checkin line, took too much time,
Les repas n’étaient pas très bons
Nous avons fait la queue pour l’embarquement pendant de longues minutes. Au moment de passer, on nous dit que nos passeports doivent être vérifiés. Obligation de suivre une autre queue. L’hôtesse nous demande notre test Covid alors qu’il n’y en n’a pas besoin pour revenir en France. Une fois les passeports vérifiés, on nous demande de retourner à la fin de la première queue…donc très long !
Aller / retour Paris New York Aller correct mais retour horrible Particulièrement la cheffe de cabine j’imagine très désagréable, très sèche, et bruyante durant vol de nuit
Écran ne fonctionnait pas …. Pas d’alternative
Température de la ventilation très basse.
Amélioration: le check in sur ordinateur deux jours avant qui prendr trop de temps et ne fonctionnait pas. (Près de 4 heures dd mon temps ! Entre les essais multiples et amples téléphoniques) make it simpler.
Le repas était léger, avec des légumes mal cuits, une purée trop salée et un morceau de poulet mauvais. Au petit déjeuner, sandwich au fromage 😒
Checkin via l’appli impossible
Des casques anti bruits pourraient être transmis si les conditions de voyage deviennent difficiles : les pleurs et les cris d’enfants durant tout le trajet et ce quasi sans interruption ont rendus le vol très désagréable . Vol choisi à l’initial car etant un vol de nuit et cela permettait d’avoir un peu de calme. Le personnel était sympathique et avait des bases en français ce qui était agréable. Ce qui n’était pas réellement le cas pour le vol aller . En vous remerciant,
L’embarquement s’est déroulé facilement. L’équipage manquait un peu de disponibilité
Mauvaise gestion du retard et de l’embarquement. Repas minuscule qui donne la nausée. Personnel de bord qui parle super fort y compris quand 75% du vol dort…. J’étais très mal installé, même dans une low cost j’étais mieux, assez déçue
2 h de retard , les trains ratés à paris ..
Vol parti à l'heure et arrivé en avance. Personnel aimable. Voyage agréable
Vol à l'heure. Personnel aimable. Repas corrects. J'ai pu choisir une place confortable moyennant un prix correct. Divertissements limités que écran individuel. Plutôt content du voyage avec cette compagnie
would have preferred to have healthier/gluten free options for the snacks. We asked and were told that cookies or gold fish were the only options.
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Great customer service. Safety and cleanliness. Fly delta.
Voordelen: "L’accueil et l’aimabilité du personnel qui laisse à désirer. Le confort est vraiment mauvais. Le dinner était vraiment léger."
Nadelen: "La Nourriture, le personnel, le confort."
Nadelen: "Delayed for hours on runway"
Voordelen: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Nadelen: "Seat, tv, choices, flight attendants speech articulation."
Voordelen: "The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful."
Nadelen: "My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best."
Voordelen: "They got us there on time and safe."
Nadelen: "Nothing really you guys did a really good job getting me to where I need to go.Thank you so much!!!"
Voordelen: "Crew attentive and helpful"
Voordelen: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Nadelen: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Voordelen: "Not enough toom between rows of seats."
Nadelen: "thin seat cushions"
Voordelen: "The crew WAS amazing!"
Nadelen: "Not a thing! It was perfect"
Voordelen: "The crew was okay. Seat was uncomfortable. Fold down table was broken."
Nadelen: "Delayed several times. switched to a later flight hoping that flight would not be delayed. That flight was delayed. I had to sit on the plane for over an hour before we took off. Didn’t make it to Chattanooga until almost12 am. hoping to fly delta for next trip to Dominican Rep. but now I’m unsure"
Nadelen: "Smooth on time flight"
Voordelen: "Équipage commercial chaleureux et efficace"
Nadelen: "Angle inclinaison des sièges de première"
Voordelen: "Liaison quotidienne fiable"
Nadelen: "C’est un petit jet avec espace limité"
Voordelen: "Service was great"
Voordelen: "Personnel courtois"
Nadelen: "2h de retard ..."
Voordelen: "Crew was amazing as always. Seats were comfortable."
Nadelen: "give passengers some healthy food--fruit, granola bars, etc."
Nadelen: "Stop being LATE!!!!"
Nadelen: "le confort des sièges"
Nadelen: "le confort des sièges"
Nadelen: "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Voordelen: "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Nadelen: "Un autre transporteur!?"
Nadelen: "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."
Voordelen: "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Train the employees better
Moved me to any seat away from the terrible parent next to me
They need more staff to work at check in desk or change flight hours. There were 2 flights of LATAM at the same time and other 2 flights near my flight hour so the line to check in were too long and it didn’t move fast. I understand that now they take more time because they have to check many papers because of COVID-19. But I nearly miss my flight. I barely arrived to the gate 5 minutes before departure time! And obviously this things leads to delay.
Voordelen: "The crew was great"
Nadelen: "They should be on time but we left 30 minutes later."
Voordelen: "seat was comfortable"
Nadelen: "On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved"
Voordelen: "Free flight change."
Nadelen: "Meal selection was average."
Voordelen: "New plane, nice crew, good entertainment, good food."
Nadelen: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
Nadelen: "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."
Voordelen: "Crew members were friendly and helpful"
Nadelen: "Boarding, comfort of seats"
Voordelen: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Nadelen: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Voordelen: "Very pleasant and professional crew."
Nadelen: "Food quality can be improved a little"
Voordelen: "The worst flight in my life"
Voordelen: "The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE"
Nadelen: "The time it took to open the door upon arrival"
Voordelen: "Flight on time Departure & arrival"
Nadelen: "Two seats in every set of rows"
Voordelen: "Excellent airplane"
Nadelen: "I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you."
Voordelen: "My fellow passengers."
Nadelen: "Entertainment — too limited, not enough choices, interface/system is outdated. Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence."
Nadelen: "Snack . Don’t have 0 snack in the plane"
Nadelen: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"
Nadelen: "All is perfect"
Nadelen: "Mon siège ne s’inclinait pas"
Nadelen: "Smell at shit all the flight. Horrible."
Nadelen: "Offer refreshments"
Nadelen: "In my last connection in Santiago airport I was asked to pickup my luggage and do check-in again and all of this in a 1 hour and 20 minutes connection, when I arrived to the check-in desk at first they said that I was late and needed to be there 2 hours ago, just after argueing they let my pass"
Voordelen: "Perdonnel sympathique."
Nadelen: "Plus de place sur les sieges. Petite collation."
Voordelen: "excellent avion, neuf. Divertissement à bord de qualité"
Nadelen: "Repas vraiment minimal"
Nadelen: "It was nasty, disordered. Bad experience"
Nadelen: "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"
Voordelen: "Aircraft was superb."
Nadelen: "Communication arr as y was too busy. Too much going on around me."
Nadelen: "Delayed 4 hours in Lima. Stood on the line to get a usd6 voucher for food, same as all passengers when I was flying business. No lounge service."
Nadelen: "Arriving in SCL on an international flight is the pits. Avoid"
Nadelen: "My flight to Lima was delayed therefore I would miss the connecting flight to LAX. I learned of the delay by overhearing a conversation the employee was having with another passenger. No announcement was made, no options were presented to help the passengers with connection find a solution until we started demanding a solution. This ordeal started at 9pm and we did not make it out of the airport till 1:50am to a hotel for a 6am pickup back to the airport to start the process all over again."
Voordelen: "Priority boarding."
Nadelen: "No airline lounge."
Nadelen: "That there was a friend of the staff seated in seat 7 aile and the steward from first class kept on asking her if she wanted something to drink he didn't ask anyone else She asked for something and they brought her what looked like a cell phone in a blue case She was treated way better than all the other passengers and I just thought why can't we all be treated the same way"
Voordelen: "Service was very good and professional"
Nadelen: "Flight was packed but thats expected"
Voordelen: "Comfortable, friendly staff, accommodating,clean, on time, smooth flight. Great experience."
Nadelen: "No complimentary beverage service I.e. Water or food. On a three hour flight, that is totally unacceptable."
Voordelen: "I was asleep the whole flight. more spacious than the last one, and there was no one sitting next to me."
Nadelen: "the delay caused us to miss our flight to LAX from Lima."
Voordelen: "Good crew, decent service, edible food."
Nadelen: "Long delay between boarding and take off. Sat on the ground at Lima fo almost an hour. The map function did not work but good entertainment choices otherwise."
Voordelen: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."
Voordelen: "Simple, efficace. à l'heure."
Voordelen: "Le prix et l'efficacité. Le reste était tout à fait accessoire compte tenu de la durée du vol. En conclusion tout était parfait."
Nadelen: "Rien le rapport qualité prix est excellent."
Nadelen: "It was delay. 2 hours."
Voordelen: "clean and new plane"
Nadelen: "delayed flight made me lose a day. My luggage got lost"
Nadelen: "Staff not helpful, announcement's only in spanish despite many English speaking tourists."
Voordelen: "Flight schedule, inflight service and food in couch was amazingly the best I had in a long time. The entertainment was delightful. The telephone service for questions, while in Peru, was terrible. My flight reservation number was changed and I needed to talk to someone. I had to call the States help line instead of the local number which had a non working automated answering menu."
J’avais réservé un repas cacher et l’hôtesse de l’air m’a dit qu’il n’y avait aucune réservation
Transmission de fausses informations, 2 vols annulés, attente de plus de 3 heures au deal TAP pour obtenir de fausses informations.
48h dans la vue à cause d’un avion cassé
Mauvaise organisation de la gestion des documents COVID
Problèmes multiples lors de l’embarquement Mauvaise organisation de la vérification des documents pour le COVID. Retard.
Le prix de la compagnie est plus cher que les outres
L’attente est beaucoup trop longue et tous les passagers ayant eu une escale avec TAP ont raté l’avion.
this airline is junk. first class is awful. boarding procedure was double awfully. we were standing in line for ever for priority boarding.
I will never ever use this airline again!
Nadelen: "Ils ont perdu mon sac avec ma carte bleue et permis de conduire je ne Peux pas payer mon hôtel je sais pas où dormir"
Nadelen: "The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling."
Voordelen: "6h30 de retard, 0 communication, connexion ratée, toujours dans la queue à Lisbonne pour savoir si on va avoir un hôtel pour ce soir."
Nadelen: "Plus ou moins tout, et au moins donner un repas correct."
Nadelen: "One more toilet on the Lisbon Geneva flight would have been nice."
Nadelen: "Pas de retard !!!"
Nadelen: "C’est complètement bizarre , on ne peux pas choisir un film pour commencer a regarder. Ils commentent au même temps et c’est vraiment impossible."
Voordelen: "The food served was really good (bacalhau), and the crew very friendly."
Nadelen: "The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!"
Nadelen: "My luggage was lost for almost 2 weeks."
Nadelen: "So many delays, no real info provided. When we had to stay overnight they didn’t mention it would take 4 hours to get our bags which actually never came. Airline industry sucks and deltas one of the worst."
Voordelen: "On time, very polite."
Voordelen: "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Nadelen: "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"
Nadelen: "Aucun rappel du vol.aucin message d'alerte. Aucun sens commercial. Je ne suis pas montrée à bord. Achat dun nouveau billet. Fini avec la TAP."
Voordelen: "Bon vol bon pilotage plutôt confortable Proposition de boissons"
Nadelen: "La proposition de sandwich Un peu de retard au décollage"
Nadelen: "Départ à l’heure"
Nadelen: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"
Voordelen: "Personnel de bord souriant et au petit soins. Avions propre"
Nadelen: "Embarquement encore une fois chaotique, encore une fois en retard (aller comme retour) et une politique de bagages à main aléatoire. Malgre une taille autorise, impossible de comprendre pourquoi nos valises sont passées en soute plutôt qu'à main par rapport à la valise du voisin. Dommage"
Voordelen: "Avion propre et moderne Personnel à l'ecoute"
Nadelen: "L'embarquement catastrophique. Personnel peu sympa, j'organise et aucune explication sur le retard."
Voordelen: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Nadelen: "flight was more than 4 hours late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Repas pas top, pas de divertissement si ils ne sont pas télécharger en amont dans l’application."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Les repas sont pas top, pas de divertissements si on ne telecharge en avancent ceux de l’application."
Voordelen: "Rien. Nous n'avons pas eu accès à notre vol."
Nadelen: "Nous sommes arrivé 15min avant le décollage et nous nous somme vu refuser l'embarquement. La prise en charge par la suite était catastrophique. Et cela decale toutes nos vacances et engendre des frais supplémentaires."
Voordelen: "La place pour les jambes"
Nadelen: "Nous avions une correspondance à Lisbonne. Le personnel. Le départ sur Paris étant en retard le personnel aurai pu faire sortir en priorité les personnes ayant une correspondance et nous affréteur une navette pour que nous puissions prendre notre vol. Nous n'avons pas pu monter dans l'autre avion."
Voordelen: "Le personnel de bord était sympathique."
Nadelen: "Mon repas et celui de certains passagers venait d’une enseigne du lounge de l’aeroport Exki: un but de baguette dur comme pas possible donc je l’ai touché avec de la confiture, du beurre et un muffin pas du tout frais..."
Voordelen: "Bien organisé"
Nadelen: "Pas d’ecran Disponible pour regarder des films"
Voordelen: "Petite Collation appréciable"
Nadelen: "Pas de divertissement (écouteur, écran..) pendant 2h25 de voyage"
Nadelen: "J ai du paye 120 euros au guichet d enregistrement pour 1 bagage en soute alors que sur lors de l'achat il m a semble avoir droit a 1 bagage. Mais impossible de retrouver la trace sur mon mail de confirmation. Pouvez-vous vérifier et a l avenir être plus clair sur nos droits ou non aux bagages en soute ainsi que le prix du bagage sur votre site si vous le proposer et le prix au guichet . Cela augmente significativement le prix du billet donc mérite de nous informer clairement et complètement. Merci de votre compréhension et de votre réponse."
Nadelen: "Les agents tap de l’aeroport de Dakar m’ont fait manquer mon vol par non assistance et désinformation totale. Ils n’ont aucun professionnalisme et limite ils t’insultent. Je suis sénégalaise mais je suis très déçue du comportement des agents à l’aéroport de Dakar. La plus grosse déception de ma vie"
Voordelen: "Decent boarding and un-boarding, a small sandwich during the flight"
Nadelen: "Impossible to use a laptop for a 1m80 big guyin the middle seat: seats are soooo narrow"
Nadelen: "The service was worse than poor. The planes seay table had hair and dandruff all over it. The air hostesses handed me the food two isles away and I had to hand it to my whole row. I would never pay this price for business class for this airline or ever trust Kayak to give good options."
Nadelen: "Flight#1 was late. I missed the connecting flight to Basel. I have to stay overnight in Brussels and fly VERY early to Basel in the morning."
Nadelen: "Schedule wrong, missed next flight"
Voordelen: "Very nice flight."
Nadelen: "Boarding should be more organized."
Nadelen: "On m’a forcé à mettre mon bagage en soute en m’assurant que le’ vol était complet. En me baladant pendant le vol. J’ai vu près d’une dizaine de place de libre..."