Vind goedkope vluchten vanuit San Diego naar België

Voordelen: "it was ok."
Nadelen: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."

Voordelen: "flight itself"
Nadelen: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"

Voordelen: "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Nadelen: "Pas de Lounge Lufthansa à l'aéroport de Barcelone"

Voordelen: "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Nadelen: "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."

Voordelen: "Excellent"

Voordelen: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Nadelen: "The whole experience was positive."

Voordelen: "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Nadelen: "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"

Voordelen: "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Nadelen: "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"

Voordelen: "Geweldige luchtvaartmaatschappij, geweldige service!"

Voordelen: "It was a normal flight with any extra confortable feature."
Nadelen: "Not delay Treatment in the boarding Gate was ride, asking for visa despite I dont need it."

Voordelen: "I was in business class and it was great. The staff the food and the seats were awesome."
Nadelen: "I booked through Kayak and when I arrived at the airport Swiss air had no seat available for me. I was forced to upgrade to ensure a seat."

Voordelen: "It was an okay flight. Nothing spectacular!"
Nadelen: "Shorter lay over Better entertainment choices The inflight charging was a joke, did not work in both sectors ."

Nadelen: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."

Nadelen: "La ponctualité"

Nadelen: "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."

Nadelen: "We had a huge delay"

Voordelen: "Le personnel naviguant, l'avion la gentillesse"
Nadelen: "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"

Voordelen: "Le personnel toujours aussi souriant et agréable"
Nadelen: "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"

Nadelen: "Very good!"

Nadelen: "Very nice company!"

Voordelen: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"

Voordelen: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Nadelen: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"

Nadelen: "Selon moi, Pas assez de choix de Musique et de Film."

Voordelen: "Gentillesse du personnel"

Voordelen: "Siège confortable. Personnel attentionné. Service impeccable."

Voordelen: "Service was slow, but fine."
Nadelen: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"

Voordelen: "Équipage très sympathique vol rapide"

Nadelen: "nothing"

Voordelen: "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Nadelen: "Vieil avion où les secousses se font vraiment sentir beaucoup!"

Voordelen: "De la place pour les jambes, vol à l'heure, embarquement rapide"
Nadelen: "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"

Voordelen: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Nadelen: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"

Voordelen: "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Nadelen: "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"

Voordelen: "When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public."
Nadelen: "My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit."

Voordelen: "The space of the seat is wide. Nice chocolate."
Nadelen: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."

Nadelen: "Pas de chocolat Oups"

Voordelen: "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Nadelen: "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."

Nadelen: "45min of delay due to defrosting of the wings and crowded airspace at the destintion"

Voordelen: "Rien"
Nadelen: "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"

Voordelen: "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Nadelen: "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"

Voordelen: "the crew was great."
Nadelen: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."

Nadelen: "Great"

Voordelen: "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Nadelen: "Pas de divertissement dans l’avion."

Nadelen: "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"

Voordelen: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."

Nadelen: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."

Voordelen: "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Nadelen: "Le repas ....pas bon"

Nadelen: "My special meal wasn’t available."

Voordelen: "I was flying business class so staff, food, etc was excellent"
Nadelen: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"

Voordelen: "On a bien arrivé."
Nadelen: "Le retard de vol a été embattant."

Voordelen: "Nothing!"
Nadelen: "Racists bastards!"

Voordelen: "Boarden verliep vlot en tijdig."
Nadelen: "De crew, onvriendelijk en bot. Geen verwelkoming, geen bedankt en tot ziens. Het eten werd op je tafeltje gegooid. Niet wat je verwacht op een Lufthansa vlucht."

Voordelen: "I was amazed how comfortable we were in economy. Pillows, Blankets that felt like cotton. I would fly Lufthansa over an american carrier any day. We passed through the business class cabin on the way out and I can only imagine how much they were pampered!"
Nadelen: "Since flying in the US has become expensive and painful I was not expecting much from this flight. They exceed my expectations by so much that I cannot think of anything I would change. (Ok, my chicken was a bit over cooked but that was such a minor thing.)"

Voordelen: "Very smooth flight. Everything was perfect."

Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"

Nadelen: "vanwege de enorme rijen bij de veiligheidscontrole was ik te laat voor mijn vliegtuig. schandalig!"

Nadelen: "I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end."

Nadelen: "Op tijd vertrekken Catering voorzien op een middagvlucht Bagage doorzenden"

Nadelen: "Op tijd vertrekken. Catering voorzien"

Nadelen: "Food and seats"

Nadelen: "Better time management."

Voordelen: "Comfort crew"
Nadelen: "The flight was delayedgoo"

Voordelen: "Crew was amazing."
Nadelen: "Nothing everything was great!"

Voordelen: "The seat was good, and the crew was great."
Nadelen: "Boarding at the gate, and not having to take the bus."

Voordelen: "It was really nice having the bassinet for our little one."
Nadelen: "My wife encountered a rude attendant after simply getting up and asking for water."

Nadelen: "De stoelen in Croatia airlines lijken wel van hout en zijn redelijk krap. Eten is pietepruime."

Voordelen: "Standard flight and comfort."
Nadelen: "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."

Nadelen: "No WiFi, seats had no cushion"

Nadelen: "Flight late"

Nadelen: "The fact that I was re routed that my flight from Paris was late and made me miss my connection."

Nadelen: "Food quality"

Voordelen: "Good customer service"
Nadelen: "Seat was not comfortable and food was not great"

Voordelen: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Nadelen: "This has been the worst customer service experience of my life. Never flying Lufthansa again."

Nadelen: "After arranging seat and checking it over and over for months to be sure it was a right window, for medical reasons, they took it away from me and gave me one which bumped the nerve damage in my arm. They said it was their agent's error but did nothing about it."

Voordelen: "I always had a great experience with Lufthansa."

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Voordelen: "Crew"
Nadelen: "Crew"

Voordelen: "Crew was hospitable and flight was clean."

Nadelen: "We paid extra to have a bassinet as we were traveling with a baby. The entire row (a family) behind us was very sick, coughing, sneezing, and blowing their noses the whole flight. As we were concerned for our daughters health, we asked the flight attendants if we could lmove to the bulkhead that was open at the front of the plane. They wanted to charge us $500 EACH to move, even though the seats were open. One of the flight attendants even commented how terrible it was for our baby to have a row of sick people behind us, yet they refused to move us. Fast forward, our daughter ended up getting sick during our trip to Florence, and now my husband is sick. As such, we’ve had to miss out on things during our vacation. It would not have been difficult to move us to empty seats in the front of the plane, so we could use the bassinet we paid for. This small gesture would have made our flight and our trip much better."

Nadelen: "Delay of 45 minutes made me almost miss my connecting flight."

Voordelen: "Everything was great overall. Flight wasn’t full, so I had some nice extra space for the long flight."
Nadelen: "Sat on the tarmac for two hours before take-off due to snow and ice. The flight itself was fine. Deplaning in Shanghai sucks. Economy class had to wait inside the plane while business class was let out and shuttled first because the plane parked out away from building and we had to walk down steep stairs and then ride a shuttle bus to the building."

Voordelen: "On time-well organized!"

Voordelen: "cleanliness, timely arrival and departure"
Nadelen: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."

Nadelen: "No problems average flight slight delays."

Voordelen: "Plane was clean"
Nadelen: "no entertainment, cramped seats"

Voordelen: "Hot and cold drinks offered welcomingly"
Nadelen: "The cabin needs better climatization (air conditioning). It was unacceptably hot at the very beginning, immediately after boarding the flight"

Nadelen: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."

Nadelen: "The seat-back screens were very annoying and not very responsive."

Voordelen: "Prem Econ was good. Space, crew, etc."
Nadelen: "Could have had additional snacks or drinks during the flight."

Voordelen: "All great"

Voordelen: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."

Nadelen: "onduidelijk by het reserveren dat er een muur voor de stoel stond zodat je wijnig been ruimte had"

Voordelen: "Nice airport"
Nadelen: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"

Nadelen: "No screens at all and the boarding was messy"

Voordelen: "Nothing, really nothing"
Nadelen: "Really never had less room in a seat!!!"

Voordelen: "The service during the flight was pretty good"
Nadelen: "My luggage is lost and I didn't receive them yet."

Voordelen: "The crew was very friendly. The food and drink service was excellent. The entertainment was varied. And the flight was smooth and on time which was greatly appreciated."
Nadelen: "As someone who does not particularly enjoy flying, Lufthansa made everything smooth and enjoyable. That being said, if I have to nitpick... the feet of the seats in front of me were staggered so that my foot space was cut in half by a bar. I had to have one foot on each side... sharing each one with the seatmates on either side of me. It made it so I didn't have a clear space to store my purse, which made the 10 hour flight just a little uncomfortable. Oh...and I could not find the proper jack for the headphones. It's as if the headphones provided were not meant for that entertainment system."

Voordelen: "Drinks and food quality acceptable Well on time Very friendly crew"
Nadelen: "Seats comfort could have been better"

Voordelen: "The Crew was great. Friendly and attentive."
Nadelen: "Very small seat. Had a big person next to me and was quite uncomfortable"

Voordelen: "I liked the service and the food"
Nadelen: "The lack of movie choices"

Voordelen: "Crew was business only."
Nadelen: "More engaged crew. The"

Voordelen: "Safe polite crew"
Nadelen: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."

Nadelen: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."

Nadelen: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"

Nadelen: "Everything was excellent"

Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"

Voordelen: "I liked the food, the pillow and blanket, they give you enough or plenty food."
Nadelen: "Although there were many movies, I'd like to have more English entertainment ootions. It was a long 8 hour flight, I watched 4 movies, so options are very important."

Voordelen: "Flight arrived on time. No issues."
Nadelen: "Standard flight - nothing special I wish they would have done a garbage run prior to landing."

Nadelen: "Was overlooked by the pursor a couple times - he probably had a lot on his plate. Also, the "snack" at the end of the trip was sorely lacking! Especially for a 7 hour flight. The bathrooms were gross & out of toilet paper. And it seemed like one was locked constantly...?"

Voordelen: "ok"
Nadelen: "ok"

Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."

Voordelen: "Friendly staff"
Nadelen: "n.a."

Voordelen: "Quite a contrast between international and domestic flights. SAS had a blanket, pillow, water bottle, and earbuds on each seat. We were served TWO meals including a full dinner. Flight crew was very polite and responsive."

Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"

Voordelen: "The flight crews were great. The entertainment on the long flight was good. The food was abundant."
Nadelen: "While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu."

Voordelen: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Nadelen: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"

Nadelen: "Cheap airline, entertainment system failure, paying for soft drinks?????? Food was an absolute disaster on one flight and no food service at all on the second flight. Abysmal service on both legs. Call for further details."

Nadelen: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."

Voordelen: "I mean, it was how a flight should be, painless."

Nadelen: "Not water for children."

Voordelen: "Friendly crew. First meal was good."
Nadelen: "Small movie selection. Second meal/snack not great. Older plane (still had ashtrays in arm rests)."

Nadelen: "Small and tight seats."

Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."

Voordelen: "Quick flight easy on and off."

Voordelen: "The cleanliness"
Nadelen: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"

Voordelen: "New airbus with good entertainment screenset clean"
Nadelen: "Delays on boarding (on departing as well as returning home) Damaged luggage"

Voordelen: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."

Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"

Voordelen: "Nice meal, friendly staff"

Voordelen: "It was perfectly On schedule, the plane was very clean,"
Nadelen: "Pilot was not easily understood, boarding was a nightmare"

Voordelen: "Price"
Nadelen: "Crew not friendly. One was very rude"

Voordelen: "Was told to collect our luggage and buy a new ticket!!!!"
Nadelen: "Wasn't allowed to board connecting flight"

Nadelen: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."

Nadelen: "SAS does not even offer wine with the meal, you have to pay for it. Additionally they have the strange policy that they give drinks at frost, that is ALL drinks, including the meal drinks, and then comes the meal about half an hour later. The do not offer ANY drinks with the meal."

Nadelen: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"

Nadelen: "Only water or coffee/tea. Not even soda."

Nadelen: "Crew service is very poor Flight cleanliness was poor Food served was very low quality Inflight entertainment was very basic"

Voordelen: "Quick boarding and unboarding! Made up the time when we left a little late."
Nadelen: "Didn't get a little back of pretzels ;)"

Nadelen: "Reindeer sandwich? Come on really?"

Nadelen: "We arrived in Newark, but our luggage did not. It was lost for 2 days. In this day and age of technology, there is no excuse."

Voordelen: "The flight was on time; boarding was straightforward."

Voordelen: "Overall, the flight was good. As always, I like SAS's service. Crew are friendly and accommodating."
Nadelen: "When waiting to board the flight, it was difficult to understand when different parts of the plane were boarding because of the soft volume of the loud speakers. All people could really hear was "boarding now", which created a bit of a rush of everyone. It would be helpful if there were an SAS representative to stand next to the line, to physically say to people, 'Okay, we are now only doing priority boarding. If you are priority boarding, please stand her. After that, if you are business class, please stand here. Everyone else, please wait, but know that we will start to board from the back of the plane. Thank you." This will to help guide people BEFORE the ticket check."

Voordelen: "convenient"
Nadelen: "Had an extra bag which we were not charged for on flights to Stockholm or Krakow. You charged twice as much for the bag as you did for our ticket. Does that seem right??? A charge to offset your cost is reasonable. Twice the cost of the ticket is absolutely atrocious!!! Did I mention you managed to break what we had in the bag? Hope that gives you the picture of how we feel, but more importantly what we will be telling everyone. If you want to respond the email is keithmunroe912@gmail or mailing is 13311 Huerta St. Venice, FL 34293 USA"

Voordelen: "Punctuality"
Nadelen: "Gate changes on both sectors, second one was inconsistent, was too far. Can't comment about food as i didn't buy it"

Voordelen: "Flight not full could stretch out Arrived early yet gate was ready"
Nadelen: "Printing baggage tags and putting on suitcase and hefting to conveyor belt. Someone there to help us but we are reaching the age where hoisting bags is not smart"

Voordelen: "I was traveling internationally alone with my 5-month old daughter. The crew was both kind and accommodating. It was a smooth stress-free trip for all!"

Voordelen: "Boarding & deplaning in Copenhagen and Amsterdam was great - fast & efficient, if not a bit chaotic. Good mix of movies to choose from during the flight, and the in-flight internet was fast and stable."
Nadelen: "The crew on the Chicago/Copenhagen legs were rude and curt. Food was horrible. The dates on our entres indicated that the meal was packed 10 months prior! The snack cakes that came with the meal were sickly sweet. The salads on both legs had brown leaves."

Nadelen: "Instead of a direct flight from Los Angeles to stockholm I got three flights and two layovers just because they said They were understaffed and I ended up having a very long and terrible flight shifting from one airport to another and I did not get offered any upgrades or compensation for this inconvenience,"

Voordelen: "Nice crew"
Nadelen: "Food, movies, and comfort were all just ok"

Voordelen: "I liked my seat with more legroom. And there was very little turbulence."
Nadelen: "I wish there was access to blankets, it was very cold by the window. A better screen design maybe."

Voordelen: "Seating was very comfortable. Good entertainment system."

Voordelen: "Flight delayed due to mechanical keep us informed."
Nadelen: "The layover is to tight, in a delay either you or your bag doesn't make it. Our flight was the last flight for the day , we ran to make our connection but half the bags didn't make it."

Voordelen: "The crew was nice"
Nadelen: "Boarding was a nightmare. Everyone's seat was changed at the last minute. The flight was also delayed"

Nadelen: "The tv screen didn't work. Otherwise it was a nice flight"

Voordelen: "Adequate leg room"
Nadelen: "Seats dontbtecline"

Voordelen: "The crew was amazing getting all bags stowed for everyone. They know what order to board--last rows following first class, then working forward."
Nadelen: "Boarding was chaotic in the terminal--long line, quite a puzzling experience."

Voordelen: "Crew was great, seats were comfortable, plenty of space"

Nadelen: "Almost 4 hours delay"

Nadelen: "There were a lot of old movies in the offerings."

Voordelen: "Good basic service and ontime flights. No real frills but very adequate."

Voordelen: "The water and the little bag they gave my grandson with headphones and books."
Nadelen: "They changed our seats on our flight and not sure why."

Voordelen: "The cost of the flight was very reasonable. It was a direct flight from Reykjavík to Minneapolis."
Nadelen: "I was never given the option to check in luggage. I had to pay $77 to check in my luggage. I had been in Europe for 2 weeks so I needed luggage check. Once on the flight, you had to pay for everything except a few juices, sodas, coffee and tea. Snacks and meals had to be purchased. Another expense. The flight was 1 hour late departing for no apparent reason. I have flown Icelandair twice and both times they were late departing. In visiting with fellow passengers they had similar experiences."

Voordelen: "Bottle of water at boarding"
Nadelen: "Crew from denver to Reykjavík were rude. My wife and I travel regularly for business and these girls were short, annoyed and just unprofessional. Couple that with the plane being abnormally hot (for the whole flight) it was pretty bad. I understand it must be hard to work in this industry, but these girls were just plain bad. Probably won’t fly Iceland Air again."

Nadelen: "Typical flight now days. Seats are too small for comfort. There needs to be action by regulators of aviation industry to increase space for coach passengers. I think these regulators should be required to fly coach three times a year in a coach seat on flights of three hours or more."

Nadelen: "on a five hour flight I expect to get a meal."

Nadelen: "Overhead bins too shallow. Seating cramped."

Voordelen: "Helpful and efficient cabin crew. A crew member found space for my carry-on in an overhead bin, when I couldn't find room near my seat."
Nadelen: "Boarding is painful at the airport in Keflavik--there simply is not enough room for the number of flights leaving around the same time and all the people trying to board."

Nadelen: "We waited on the plane for 3 hours for our flight to Reykjavid from London to catch our connection to Minneapolis. The crew were wonderful, but the wait was excruciating."

Voordelen: "Nice service"
Nadelen: "Long waits to board, wait for bus from term to plane; no clear direction from gate staff as to where queues were"

Nadelen: "The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!"

Nadelen: "Need to buy your own food"

Nadelen: "Need to buy your own food.."

Voordelen: "Mobile phone chargers"
Nadelen: "No food, seats uncomfortable and flight 3 hrs delayed"

Nadelen: "Narrow seats. Not enough space."

Voordelen: "Ease of ticketing"
Nadelen: "Not allowed to bring a backpack as carry-on, waited a bit to board the plane. The flight was fine, nothing over the top. What I expected."

Voordelen: "I loved how friendly everyone was. I loved the USB port and the entertainment system for each seat."
Nadelen: "My seat kept sliding forward from the reclining position which made it difficult to keep sleeping through the overnight flight"

Voordelen: "The price was fantastic for a round trip flight from the US to Europe."
Nadelen: "As is with all airlines, boarding and deplanting was awful. The airport in Iceland left a bit to be desired, but I don't know that you can really fault the airline for that."

Voordelen: "Flight was on time! Very helpful and courteous at the counter in assigning our seats!"
Nadelen: "Seats in Emergency Exit can't recline!"

Voordelen: "good leg space, enough space for carry-on bags, polite staff"

Voordelen: "The on flight movies were nice."
Nadelen: "Both flights were overbooked, there was only one person in line for checking bags, which we stood for over an hour in and barely had time to make it to our flight."

Voordelen: "Cleanses"

Voordelen: "Flight attendants were personable."
Nadelen: "Not enough seating space."

Voordelen: "Not too long flight.courteous and polite staff"
Nadelen: "Smaller plane"

Voordelen: "The service was superior. They made sure my younger daughter were occupied and gave a small gift and snack. The movies were great way to pass the time, overall experience were great! We would be a return customer for sure!"
Nadelen: "Nothing really, we are very pleased!"

Voordelen: "Friendly staff. Low wait time at passport control compared to other connection points in Europe."
Nadelen: "We were delayed for two hours due to a weather delay from the day before. When we boarded our plane it was cold, and then we had to sit and wait for 45 minutes while we waited for connecting passengers. I would've preferred to be held up inside the terminal a little longer than sit on a cold plane with little communication. No water fountains at KEF"

Voordelen: "The entertainment was really terrific, selection was good and the equipment was brand new."
Nadelen: "I felt like it was bumpier than other flights I've been on. I know that's highly subjective and a product of weather but it felt like it was excessive. There wasn't a lot of communication about conditions from the flight crew like I've had on other flights. It took forever to board."

Nadelen: "Only one drink service on the 6 hour flight. I went to the galley area 2/3 way through the flight and the curtain was tightly closed (with the crew behind the curtain). They didn't want to be disturbed. I know this was a discount flight, but I assume the crew are paid for the duration and it does not seem unreasonable to make a second beverage service."

Nadelen: "Baggage claim took over 1 hour."

Voordelen: "clean cabin"
Nadelen: "Tiny seats (average sized male here - trust - they are tiny) All food is charged (not a single piece of free food was offered; $8/sandwich) Lost luggage - I've never dealt with airline personnel (in person & over phone) that displayed such a level of apathy. Compensation ceiling: $99. They apologized about the incident as if they were sorry that it was raining that day - not losing 2 pieces of luggage and not having any means to track them. Check-in personnel: They only gave me a single luggage tag for 3 pieces of luggage - they should have given me 3. Would have made tracing lost luggage easier. Employee @ IAD told me that if I didn't show up at the boarding gate 40 minutes prior to boarding that they would remove my luggage from airplane and that I could risk losing flight (wtf?). Icelandair is one of the worst airlines I have ever flown. I highly recommend looking elsewhere. They may offer rates 20% cheaper than other major carriers, but that discount accompanies a steep price. It's an airline run by inexperienced, lackluster, apathetic staff who, frankly, have no business operating an airline. If your options are flying with a major carrier vs Icelandair - and the price difference is a few hundred $: pay the extra money; you'll be glad you did. Icelandair's prices are not low enough to justify all the discomforts and liabilities which accompany them. Look elsewhere. Keep this in mind: I'm a seasoned flyer. This airlines barely ranks one notch up from Ryanair."

Voordelen: "Everything went as promised. Surprised about configuration of 767 in buisiness class: 2-1-2. Different from other 3 legs (2-2). Food was good (fish/chicken/vegan)."

Nadelen: "Delayed flight leading to 4 hours lost and a transfer through Copenhagen No food unless you pay Staff not very nice"

Nadelen: "They did not call for rows so it was mass chaos especially when our gate line crossed with another boarding at the same time. They have a lot of flights leaving at the same time and it could be a much better boarding process."

Voordelen: "Nothing. I would give the airline zero stars.. Zero..unfortunately that option is not available."
Nadelen: "I was traveling with my 72 year old mother and had 2 hand luggages with me. No one offered or bothered to assist my mother down the flight of stairs to get down to board the bus awaiting for transfer on the initial flight to Hamburg. The flight attendants just stood there doing nothing. I hope this airline becomes so unpopular that Americans will boycott traveling with them. Lesson learned. Just like Delta Airlines, poor customer service, cheap overpriced meals will be the downfall of this airline."

Voordelen: "Nice warm blankets."
Nadelen: "45 minutes to change planes and go through customs and use the restrooms is too short."

Voordelen: "The plane was comfortable and the seats reclined"
Nadelen: "You have to pay for all food and drink and entertainment. So I brought my own food and water bottle, took an Ambien, and slept most of the flight"

Voordelen: "Staff was very friendly and helpful, good food options on board, Saga lounge in Keflavik was fabulous!"
Nadelen: "KEF airport is not well managed - boarding areas have few seats, and process is cumbersome; flights leaving near same time are all boarding from same area. Airport amenities- food, shops are very nice. Also, our flight was delayed (it happens) but caused us to miss our next flight. No there was a snafu with one of our bags not arriving/being on a different flight. We recovered it, but we're not compensated for delay/missing a flight."

Voordelen: "that it wasn't Iceland air. we were re-booked with Lufthansa (through Frankfurt) and the crew had bought dinner for the 36 extra passengers (from Iceland air missed connections) -- for a 3 hour flight! so let me recap: Iceland air had NO FOOD for our transatlantic flight. Lufthansa BOUGHT FOOD for the extra passengers for a 3 hour internal Europe flight! next time we will fly Lufthansa =)"

Voordelen: "The check- in and on- board crew were pleasant"
Nadelen: "We checked in at O'hare 3 hours prior to the schedule departure and were told the flight was delayed 2 hours. We inquired because we would miss our connection in Iceland (only an hour layover). The check-in crew assured us that we would make time in the air and the connecting flight would wait for us. We did NOT make any time in the air and when we started landing (2 hours late), we checked with the on-board crew, who again, promised that the connection would wait. When we got off, they had NOT waited. We went to the desk and found out we had been rebooked for a flight 6 hours later through Frankfurt, which put us in Brussels 10 hours after our original arrival. We lost an entire day of hotel, tours, etc that Iceland air had no intention of compensating us for. Additionally, even though we had 6 hours in Iceland, our bags were NOT re-tagged, so we had no luggage after our very delayed arrival in Brussels.I will be placing a formal complaint with the EU customer protection agency for this. Additionally, there was no food on board (for a 6 hour transatlantic flight!), they weighed our carry-ons and made us check them in (and then lost it, leaving us with no clothes) and the seats were the most uncomfortable seats I've ever encountered on a plane. I would NOT recommend Iceland air to anyone and will never fly with them again. Awful experience of 24 hours of being lied to, deceived, and misinformed."

Voordelen: "Quick flight. Friendly cabin crew."
Nadelen: "Nothing."

Nadelen: "old, worn out plane, outdated. Very tight connection in LHR, I made it but my luggage didn't."

Voordelen: "L'équipage et le personnel embarquement étaient très agréables"
Nadelen: "La file d'attente trop longue lors de l'embarquement, le manque de cadrage de la file d'attente lors de l'embarquement (pas de files bien délimitées), le passage à la sécurité trop long, le retard sur l'horaire de décollage, les gens debout alors que l'avion venait tout juste d'atterrir et que l'avion continuait à rouler, pas de bouteille d'eau offerte alors que l'avion avait beaucoup de retard"

Voordelen: "Food"
Nadelen: "Organization"

Nadelen: "Pouvoir décharger les boarding pass, le site de BA is not user friendly, heureusement t staff tres ftriendly à l’aeropor"

Voordelen: "La qualité de l’a380"
Nadelen: "L’espace dans l’a330"

Nadelen: "Gros retard. Mauvaise communication."

Nadelen: "Presque 2h de retard et aucune explication, pas même un peu d’eau proposée pendant le vol"

Voordelen: "Nous n'avons pas pu monté à bord, nous avons du reprendre un billet aller-retour, nous l'avons repris dans la même compagnie mais aucun geste commercial n'a été fait."
Nadelen: "le commandant de bord aurait pu attendre les 6 passagers manquants bloqués au passage de la sécuritél"

Voordelen: "Le personnel était très professionnel. Cie au top."

Nadelen: "The delay... We arrived 1 hour and more after the normal time, difficult to be sure to have the last metro in London..."

Voordelen: "La couleur de l avion ."
Nadelen: "Tous"

Nadelen: "pas de boisson ni nourriture offerte"

Voordelen: "Not a lot. Just that the departure was on time."
Nadelen: "This Business-class seat is a proper rip-off. The only difference from Economy is the in-between seat is not used. No extra leg room whatsoever. Economy from Honolulu to Los Angeles I had more leg room then this one. Unacceptable response from the crew: "that's how it's been the last years"."

Voordelen: "Le toute"
Nadelen: "Rien à dire"

Voordelen: "La place aux jambes, la propreté de l'avion, les hôtesses serviables et souriantes"

Nadelen: "ne pas etre entre deux inconnus"

Voordelen: "Nothing in particular, cold plane, no entertainment, no complementary food but it brought me home"
Nadelen: "No complementary food and beverage. Next time I will take Air France, for the same price you have a better crew and at least something to drink and to each without using your credit card"

Nadelen: "Une heure de retard au départ de Genève ."

Nadelen: "Pas de cash accepté. Aucune nourriture cadeau."

Nadelen: "Pas de cash accepté; Pas de petits "cadeaux" à manger ou boire."

Voordelen: "Nothing."
Nadelen: "This airline flew me from Manchester to London. At the worst time."

Voordelen: "Personnel souriant et accueillant"
Nadelen: "On se sent très serré à l’intérieur. Un petit verre de soda, jus de fruit ou d’eau aurait été le bienvenu histoire de se démarqué des Vol Low-cost"

Voordelen: "Embarquement efficace. Un mail la veille pour prévenir que le vol est complet et donc de déposer ses bagages cabine à l’enregistrement facilité la vie à tout le monde, c’est bien pensé! Un personnel navigant à l’écoute et très aimable. Vol à l’heure et en avance à l’arrivée."

Nadelen: "AUTOMATISATION ENREGISTREMENT DEPART AVEC 2 HEURES DE RETARD"

Voordelen: "Les films"
Nadelen: "Le retard qui nous a empêché de prendre toutes nos correspondances suivantes, donc au final arrivée à destination avec 5h de retard"

Voordelen: "My flight was over four hours delayed and I appreciated that when I got to the airport and found that out, I didn’t have to ask for anything but was immediately greeted with a food voucher. I lost an entire days worth of vacation in Germany, so well I do feel the British Airways should have done better and should’ve compensated me better, the fact that they immediately took steps to make the situation better was greatly appreciated. That level of customer service was beyond any I’ve received with an American-based airline. Also, the crew on the plane was fantastic and a great choice of movies. I flew American on the way home and was shocked at the lack of customer service and rudeness, I will happily fly British Airways again and again."
Nadelen: "A plane that was over four hours late costing me an entire day in Germany."

Voordelen: "Embarquement rapide au retour. Parfait"
Nadelen: "Vétusté de l'avion. Pas même de prise USB pour charger son tel. Toute la partie divertissement, écran complètement obsolète."

Voordelen: "Fare good"
Nadelen: "Old plane, everything terrible because of seat size and spacing"

Voordelen: "Une fois à bord, confortable et efficace"
Nadelen: "Retard de 30min maos ce sont les aléas de l'aérien..."

Voordelen: "L’embarquement parfait la taille des places et l’espace pour les jambes super"
Nadelen: "Même pas une boisson offerte (eau/thé/café)...voyage très très secoué"

Nadelen: "5 hours delay"

Voordelen: "personnel correct espace siège raisonnable"
Nadelen: "PAYER boissons et repas; départ différéble de 25 minutes"

Voordelen: "Sièges super confortables, calme, bon service, bon repas..."
Nadelen: "Pas de wifi dans un A380 en business class, même pas payant... c'est juste scandaleux!"

Voordelen: "Horaire ponctuel même en fin de journée. Personnel agréable"

Voordelen: "Horaire respecté, efficacité. Surtout moins chiant que AIR FRANCE. Pas tout le temps en grève ! Qualité du service"

Voordelen: "Pro et en règle sur les timing et prestations"
Nadelen: "Un peu trop de turbulence du côté du Groenland et donc difficile de dormir. Les services à bord ne sont par contre pas au niveau des compagnies du golf ou asiatiques."

Voordelen: "Le vol en general"
Nadelen: "3h de formalités pour sortir de l’aeroport L’obligation de récupérer ses bagages pour les reenregistrer"

Nadelen: "2 heures de retards Siege cassé Peu et médiocre choix de films et dessins animés Pas de possibilité de mettre des médicaments dans un frigo et pas assez de glace pour palier à ce manque Accoudoir de A380 ne lève pas totalement donc impossible de dormir sur les genoux des parents pour les enfts"

Voordelen: "It was an uneventful flight."
Nadelen: "My seat didn’t seem to go back as much as the seat next to me. That made sleeping a bit harder."

Voordelen: "Price was reasonable"
Nadelen: "They lost my luggage due to transfer"

Voordelen: "We were kept informed"
Nadelen: "I felt stressed due to an ill passenger holding up the plane. Plane returned to gate from runway. High potential of missing connecting flight. Landed on tarmac at Heathrow. Waited for bus. Took to faraway terminal. No info monitors so stood in long queue to find out in wrong terminal."

Voordelen: "They exceeded my expectation. The food. The crew. The comfort. I rarely slept on the plane. But this time I did. Wider leg room and comfortable seats.."

Voordelen: "Staff was pleasant and helpful"

Voordelen: "Le personnel très avenant et souriant."

Nadelen: "Le manque d'attention du personnel de bord qui reste très impersonnel. pas de café à la fin du repas ni de digestif, Les films pas très intéressants"

Nadelen: "Embarquement un peu brouillon et vol en retard"

Voordelen: "Arrived on time although departure was delayed. Cabin crew was vert friendlyand boarding was fast"
Nadelen: "Would have been nice if the reading material was not so beat up to match the plane's perfect interior, otherwise nothing to fault at all"

Voordelen: "Flight crew was great."

Voordelen: "La ponctualité, la nourriture, le choix de films"
Nadelen: "Rien"