Transit à Frankfort : horrible !
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Voordelen: "Salmon dinner was the best dish Lufthansa ever served"
Nadelen: "Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever."
Voordelen: "Staff was extremely nice and helpful"
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Excellent service, friendly crew, economy seat was ok even if I’m 6’ 1”"
Nadelen: "Food was not very good, inflight headset available but very, very low quality for such a noisy environment and their own headset plug would not match the plug type of the entertainment center!"
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "The crew was friendly"
Nadelen: "Maybe not have my luggage lost and get rebooked to a later flight for no reason"
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Voordelen: "Crew were great. Very friendly & helpful"
Nadelen: "Lufthansa really need to serve something better than high school cafeteria grade food"
Voordelen: "Crew were friendly, boarded promptly"
Nadelen: "Food could have been better."
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Nadelen: "Food could be better"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Voordelen: "The flight attendants were friendly. The seats were new. The movie selection was good."
Nadelen: "The scrambled eggs for breakfast appeared to be powered eggs, or overcooked eggs. The storage bins for the luggage were very small for the middle seats (aircraft was an Airbus A330-200). After several hours of flying, there was trash in the aisles and on the toilet floor. The toilets were dirty and not cleaned. Finally, the toilets ran out of paper towels and tissues with 3 hours to go in the flight, and they were never refilled. The flight attendants put a roll of toilet paper next the sink to use for your hands."
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "Food was good but it would be great if we can select more options online before boarding the flight. Beverages were served without ice and you have to ask for ice cubes every time"
Nadelen: "AC in flight from Seattle to Delhi was at high temperature so we didn’t use any blankets or were not comfortable enough to sleep"
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Movie choices were great! The crew was very nice and accommodating."
Nadelen: "Uncomfortable seats, but that's a problem with every airline."
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Voordelen: "We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable."
Voordelen: "Good plane and service"
Voordelen: "Food was ok. Beer offered at no charge. Lots of entertainment options"
Nadelen: "Plane was HOT no air and economy was unbelievably cramped and uncomfortable. 9 1/2 hr flight was torture"
Nadelen: "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."
The legroom on this flight in coach was incredible. Service was outstanding. Everything was on time. SAS was a great experience.
I missed two connections because the flights were late. I was given a substitute itinerary that had more layovers in different cities, one of which was Oslo, which is quite possibly the worst airport I’ve ever experienced. I arrived to my destination 3 hours later than expected, which made my taxi ride to my hotel more expensive because of traffic. And then to top it all off, they misplaced my luggage. And as I watch it move through their system because of an AirTag placed in my suitcase, it’s quite clear that they are in no hurry to get it to my hotel.
I never flew with SAS before and got to fly all the way from the US and I loved it !!
The staff between IAD and Copenhagen was not friendly
Kayak offered terrible service, and was unwilling to come up with better alternatives to fix their mistake. Don't choose KAYAK, if the airline cancels the flight, KAYAK only makes effort to avoid any accountability.
Voordelen: "Consistent SAS quality"
Nadelen: "Drinks expensive"
Voordelen: "The Crew was great. Friendly and attentive."
Nadelen: "Very small seat. Had a big person next to me and was quite uncomfortable"
Nadelen: "my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons."
Voordelen: "See previous note about lost bag."
Nadelen: "See previous note about lost bag."
Voordelen: "that there was a water and a blanket on each seat!"
Nadelen: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Voordelen: "Food was the best airline food!"
Nadelen: "They contracted with United from Washington LA and United is a mess Btoke our luggage, wouldn’t honor seat selection we paid additional for, uncomfortable, ..."
Voordelen: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Nadelen: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"
Voordelen: "New, clean airplane with a friendly and professional crew. It was not as uncomfortable as some of the other airlines I've used, though eight hours in economy is still too much. I chose it in part because of the connection through Copenhagen, which I recommend for an overnight stay. Great city."
Nadelen: "The chicken something or other on one of the flights was truly disgusting, but the rest of the economy food service was okay."
Nadelen: "The food offering"
Voordelen: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Nadelen: "Obviously, no food or water in Economy."
Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"
Voordelen: "Guess what, we took off and arrived on time!"
Nadelen: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Nadelen: "Service was great"
Nadelen: "SAS is a train wreck. everything they told us was misinformation from the first delay (there were 5 delays, one each hour, before they cancelled) The whole time they would not allow ticket changes while we watched available flights take off for 5 hours. We had no say in the rebooking - they just said wait you will get an email. The SAS workers need to be trained - how about putting up a sign that says "this line for parking vouchers ony'ly" when 300 people are lined up for assistance."
Voordelen: "Everything was done quite well - not too fussy. Limited free drinks options on a transatlantic flight perhaps being the only possible complaint."
Nadelen: "Limited free drink options on a transatlantic flight."
Voordelen: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Nadelen: "Leg room could be more generous but then again I’m 6’3” so it is what it is."
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "Food was good and so was the entertainment on board"
Nadelen: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Voordelen: "Friendly staff"
Voordelen: "The food and service were great!"
Voordelen: "My Plus ticket brought me an excellent cold lunch despite the shortness of the flying time (only 1:10). The seats need more recline!"
Nadelen: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"
Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"
Voordelen: "Comfy seats. Good good service. Great video options."
Nadelen: "SAS staff seems sort of cold and cranky."
Nadelen: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Voordelen: "I am pleased we landed."
Nadelen: "entertainment system did not function properly. when it did, movie selection was terrible. very mediocre flight experience by mediocre, government funded airline that doesn't really need to compete for business."
Nadelen: "This is my first international flight that didn't include complimentary beverages. No free wine or alcohol, and only ONE complimentary beverage on the entire 9 hour flight! They only came around ONCE with the beverage cart! (and this was like an hour and a half before they served dinner, which didn't include a drink). They also only came around and offered water ONCE on the flight. Normally this would be every 1-2 hours. Also, the flight was delayed by about 2 hours, and they didn't make an announcement until we were about an hour late. Thankfully, I was getting updates from Kayak, or else I wouldn't have even known we were delayed."
Nadelen: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Voordelen: "Scandinavian Airlines was good to work with in person to fix issues."
Nadelen: "This was a connecting flight that was swapped to go to Newark instead of DC due to unforeseeable delays in DC. Not bad in and of itself but they only gave me a few hours notice that my flight was changed (email sent at 1 AM on a 7 AM flight) and I lost my already paid for upgrade to premium economy. They couldn't find any record of me having purchased an upgrade when I went to check in on my 5+ hour flight."
Voordelen: "Clean planes, working entertainment, decent food"
Nadelen: "Delay (1 hour) in departing"
Voordelen: "Smooth flight with friendly crew"
Nadelen: "Small plane"
Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Voordelen: "The cleanliness"
Nadelen: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Voordelen: "New airbus with good entertainment screenset clean"
Nadelen: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Voordelen: "The crew was very kind!"
Nadelen: "Tiny seats and no free drinks on an international flight....whats up with that?"
Voordelen: "The food and onboard service was excellent THe entertainment was plentiful and varied."
Nadelen: "The seats were to close together. I am not one to get claustrophobia but 5 hours in I felt it and I nearly bolted off the plane after the 10+ hour flight. UGH. Shoulder to shoulder, knees touching the seat in front of you, and only a few inches to recline. UGH. We tried to upgrade when we arrived at Oslo and again in Stockholm but the personnel at both stations were rude and not helpful. UGH."
Voordelen: "Crew was very pleasant. Short flight, so no food was served."
Nadelen: "Seats are a little tight."
Nadelen: "Crew service is very poor Flight cleanliness was poor Food served was very low quality Inflight entertainment was very basic"
Voordelen: "The Boarding was fast and the Entertainment ok"
Nadelen: "Minimal Service Southwest style. Not the best international trip."
Voordelen: "Overall, the flight was good. As always, I like SAS's service. Crew are friendly and accommodating."
Nadelen: "When waiting to board the flight, it was difficult to understand when different parts of the plane were boarding because of the soft volume of the loud speakers. All people could really hear was "boarding now", which created a bit of a rush of everyone. It would be helpful if there were an SAS representative to stand next to the line, to physically say to people, 'Okay, we are now only doing priority boarding. If you are priority boarding, please stand her. After that, if you are business class, please stand here. Everyone else, please wait, but know that we will start to board from the back of the plane. Thank you." This will to help guide people BEFORE the ticket check."
Voordelen: "The plane was nice and clean, the crew was kind."
Nadelen: "There were no food options, only preset meals. Not fantastic for a vegetarian. Also, for two and a half hours we were delayed (while sitting on the plane after pushing back and then returning to the gate) due to something wrong with the plane. Along with being unnerving, it caused nearly everyone on the flight to miss their comnecting flight."
Nadelen: "Lost 4 out of 10 pieces of luggage from our group, and damaged one piece. Got 2 pieces of luggage 5 days later, one piece 7 days later, and the last one 9 days later."
VeriFLY demanded by Aer LINGUS is a disaster. It doesn’t work. Can’t upload any documents. Airline sends many emails to check online. Doesn’t work! Check In at counter was a nightmare.
Good service, on-time arrival, enough space for laggage.
Voordelen: "Efficient and practical"
Nadelen: "Could always use a little more room"
Nadelen: "No USB charging point working and I had purchased on board wifi"
Nadelen: "Seat could have been a little more comfortable, but overall it was fine."
Voordelen: "Seats were comfortable. The blankets and pillow were an amazing addition and made the flight more comfortable."
Nadelen: "Would have enjoyed free WiFi"
Voordelen: "The price point."
Nadelen: "Service was terrible, staff was rude. For an international flight they provide you next to nothing. Only 1 meal and soda or water. They didn’t even have coffee or give napkins with the meal. The seats were smaller than usual and uncomfortable. In addition they lost our luggage."
Nadelen: "It would have been nice to have a free drink and snack on the short flight. We would have taken some with us on the plane if we would have known that we had to pay for everything. Just something we have never experienced on any international trip before"
Nadelen: "Aer lingus uses double prong headphones which dates the whole experience earphones are uncomfortable and volume is bad. You have to pay for booze in economy for international flight, seats aren’t that comfortable but the selection of movies and tv is good. I will probably look elsewhere next time"
Nadelen: "When booking there is an option for Food? This gives the appearance that food isn't included in your flight unless you pay extra."
Voordelen: "Crew were amazing. The cabin had the new lighting system which was an unexpected bonus, love it."
Nadelen: "Everything was simply perfect"
Voordelen: "Des infos ont été données par le pilote ou l'équipage"
Nadelen: "Propreté de l'avion Ponctualité à l'atterrissage et au décollage"
Voordelen: "Pilots were very smooth with the controls, especially on landing unlike Ryanair!"
Voordelen: "Great equipment. Decent entertainment, sparsely filled cabin. Seat change to isle request before boarding readily made with no fuss. I noticed that passengers could actually make out pa announcements both at PDX and in flight. Doesn’t bother me anymore when I can’t but can be very concerning to anyone who rarely flies. Never understood going to the trouble of making announcements both pre-boarding & on-board pre-flight, that no one can even make out. That was not an issue here."
Nadelen: "Better lumbar support is always appreciated, adjustable lumbar would be very nice and could make or break an entire flight. No seat on any flight should ever be even the slightest ill repaired. Again, this equipmemt all seemed great. Lastly, since I prefer to always have a water, coke or coffe and or snack in front of me during entire flight, a bit of self serve (grab a water, coffee or snack yourself without having to make staff work a simple task would be nice on every flight. The flight from SEA-DUB was basically great and equipment is always of the utmost importantance."
Voordelen: "Left on time."
Nadelen: "Everything else. Utterly confusing answers to questions."
Nadelen: "No food or even water boarding on time but delayed for no reason"
Voordelen: "This was my first flight on Aer Lingus and it was excellent. Prompt take off and Dublin Airport is modern and extremely comfortable. I plan on using this airline again. Flight attendants were polite and helpful, as well as check-in personel."
Voordelen: "Not a lot"
Nadelen: "The flight was delayed for 6 hours due to a mechanical problem. For 6 hours the passengers were told little or nothing & were eventually given a voucher for $10 to redeem on plane. Mechanical problems can of course occur,but how the airline,Aer Lingus,dealt with this was appalling."
Voordelen: "Great selection of entertainment. Very cordial staff."
Nadelen: "The food was very salty and everything had dairy and wheat in it- which I cannot have. The seats were uncomfortable and I felt cramped."
Nadelen: "my seat wouldn't stay up, kept sliding back seat27a."
Nadelen: "Luggage was not out in th connecting flight and there was over 2hour layover so it should not have missed the plane it has all of my clothing in it"
Nadelen: "Delayed as always"
Voordelen: "Lots of entertainment. Spacey seats and plenty of bathrooms."
Nadelen: "The food wasn't great and I wish they would have picked up the dinner trays way sooner"
Voordelen: "I loved that they had blankets and pillows available, and the seats overall were comfortable. I also loved the in seat screens so we could watch movies. The select was a little limited compared to other airlines, but they still had some brand new releases. They also fed us two meals and a snack, and the crew was super nice."
Nadelen: "The boarding process was a little confusing. It was done by row numbers but not very well announced, so I wasn’t actually sure when my row was supposed to board."
Voordelen: "Professionalism and courtesy!"
Voordelen: "Professionalism and courtesy!!"
Voordelen: "The service. Excellent"
Nadelen: "Pay for the food. LOL."
Nadelen: "My flight from the US to Dublin was delayed by 3.5 hours because the original inbound plane broke down and they sent a smaller replacement. Then they could not locate a crew."
Voordelen: "Plane was half full."
Nadelen: "Food was terrible, and if you’re white and your significant other is black you may have to request things for her because she won’t get them even when she asks"
Voordelen: "Staff held the plane 30 minutes to allow us to make the flight."
Nadelen: "Its hard to sleep on the plane when staff"
Voordelen: "I thought the staff were more friendly this time around."
Voordelen: "La rapidité"
Nadelen: "Les repose tête"
Voordelen: "The leg room was smaller some of the other airlines. The seat was so uncomfortable to sit on for the flight."
Nadelen: "retard conséquent sur l'aller comme sur le retour. Tout est payant à bord."
Voordelen: "La place et le.vol.."
Nadelen: "Humeur du personnel de bord"
Voordelen: "Fast boarding"
Nadelen: "No food or drinks offered"
Nadelen: "Pas de snacks, tres cher pour mon billet"
Voordelen: "Flight was incredibly smooth and on time."
Nadelen: "I had selected an emergency aisle seat because additional legroom was offered in those seats, however, the seat was so narrow I couldn't sit there. Moved to a regular seat instead. Food was really mediocre compared to food I've had on other airlines."
Nadelen: "Vol de souvenir dans bagages en soute"
Voordelen: "fauteuils confortables, personnel trés aimable, transit à dublin rapide et bien organisé"
Nadelen: "la nourriture, mais comme pour toutes les compagnies aeriennes"
Voordelen: "Vol avec du retard au départ. Mais une volonté à décoller au plus vite pour compenser ce retard. Accueil chaleureux."
Voordelen: "Polite crew and on time as scheduled"
Nadelen: "No breakfast offer"
Voordelen: "Bagages misent en soute gratuitement."
Nadelen: "Pas de traductions des consignes aucun effort des hôtesses vols avec 30min de retard"
Voordelen: "Boarding was quick."
Nadelen: "They lost my luggage on my connecting flight from Dublin to London. And I didn’t receive it until I returned home a week later. No clothing for a week. I wasn’t offered any reimbursement. The flight attendants were rude. And the seats were uncomfortable."
Nadelen: "Paying for coffee??"
Voordelen: "Food, crew"
Nadelen: "No wine for economy class on a nine hour flight?"
Nadelen: "Short flight so N/A on food and entertainment. Crew were much nicer and friendly than our first leg of the trip."
Voordelen: "had a row to myself"
Nadelen: "Pas de note pour le divertissement ou les repas car pour les 1er il n y en a pas et pour les second je n ai rien prix ."
Voordelen: "Why are they flight atendants. So nasty"
Voordelen: "The crew was so awesome. The food was awesome. Please note that we were in Saga Club so I am not speaking to economy."
Nadelen: "Tv unit was broken in my seat."
Voordelen: "La rapidité du vol"
Nadelen: "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."
Voordelen: "Price is lower than other airlines. Cabin crew service is usually good."
Nadelen: "If you have a seat at the front of the economy class cabin you have to go all the way aft to get to the toilets and galley, but at some point in the flight I was barred by a cabin crew member and told to go up front through the first class cabin. It would have been nice to know that option was available or required."
Voordelen: "Smooth experience overall, from check-in to baggage claim. Crew was very nice. Economy seats had a fair amount of space."
Nadelen: "No meal included on international flight."
Voordelen: "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Nadelen: "offrir une petit collation non payante pour un vol de 5 heures..."
Nadelen: "Eviter les retards"
Nadelen: "Eviter les retatds"
Voordelen: "The crew members were very kind and accommodating."
Nadelen: "The drink options are very slim. Would live to see more soda options available."
Voordelen: "The entertainment, and that they provide a pillow and blanket."
Nadelen: "Offered complimentary food of some sort."
Voordelen: "The boarding was smooth crew perfect and very pleasant seat and entertainment outstanding"
Nadelen: "Flight was delayed 1.5 hours due to an unexplained "maintenance issue." A friend of mine who had paid extra to get an exit row with extra leg room was inexplicably moved to a normal seat, and was only upgraded when she complained. I was moved from a window seat to an exit row without explanation, unfortunately, this was an exit row where a life raft was attached to the door, leaving me even less leg room than a normal seat would have."
Nadelen: "Not even a bag of peanuts on a 8 hour flight? That's a little silly when I got a snack on a 45 minute flight earlier."
Voordelen: "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Nadelen: "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"
Voordelen: "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Nadelen: "Pas de divertissement en français. Pas de service en français. Retard au départ."
Voordelen: "All the Icelandair staff from Seattle to Frankfurt represent their airline well, thank you! Stop having Kayak sell your tickets"
Nadelen: "All the extra charges for anything other Seat on the plane. I don't blame Icelandair for this, I blame Kayak for it. Kayak really suck at informing customers about the services offered by Icelandair, I would have bought a better ticket if I was given all the info to make a informed decision"
Nadelen: "It was a very uncomfortable flight as there was a box under the seat in front of seat 26E so I could not get comfortable and I’m only 5’7”. As it’s in the middle of the plane they we were the last row to be served"
Nadelen: "I was charged for baggage FLYUS confirmation did not clearly explain about the charge before I booked the flight. Not good!"
Voordelen: "Staff was friendly and accommodating!"
Nadelen: "You had to purchase food for the 7 hour flight I had from Seattle to Reykjavík. I was hoping for a complimentary meal since it was a long flight."
Voordelen: "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Nadelen: "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."
Voordelen: "I got to my final destination and my luggage showed up, which surprised me!"
Nadelen: "Seats were very uncomfortable and there is no leg room to speak of; if you're over 6' tall it's a terrible experience!! Food was for sale and was not very good at all. I had the Tapas and that was a mistake...only got part of what I ordered."
Voordelen: "Meh, it's cheap"
Nadelen: "Their planes have old jank interiors with weird layouts, and stern, unhelpful flight attendants. They don't bring water by much but they're more than happy to hock duty free BS"
Nadelen: "Iceland Air did not pick up our baggage from the transfer area in Seattle. Ultimately spent three days in Paris without our luggage. Poor communication from Iceland Air regarding the whereabouts of our baggage. Bad experience!!!"
Nadelen: "The flight to Reykjavik from Seattle did not have available WiFi. This wasn’t terrible, but I could not communicate with anyone I needed to until the almost 8 hour flight was over in Reykjavik."
Nadelen: "Bad on everything"
Nadelen: "It was very cold in the cabin."
Nadelen: "Have to pay for food. Uncomfortable seats."
Voordelen: "Free Hot drink, Headrest entertainment"
Nadelen: "No peanuts...I dont really care"
Voordelen: "I love the set up of the plane with the Isle of two! Perfect for me and my husband! It had great entertainment and thought there was a good amount of space. The crew was lovely!"
Nadelen: "No complementary food on the plane! No even a bag of pretzels!!"
Voordelen: "Personnel sympa, avion confortable."
Nadelen: "Absence de repas de qualité offerts."
Nadelen: "48h et 27 minutes de retard sur l'horaire prévu."
Nadelen: "5h de retard.... Aucune prise en charge par la compagnie. Si je n'appelle pas, personne ne s'occupe de nous. Retour cauchemardesque!"
Voordelen: "Avion confortable. Personnel correct."
Nadelen: "Qu'ils devancent le vol de 15 minutes; on a failli Le rater. Aussi: piètre qualité de l'offre de nourriture."
Voordelen: "Nice inflight entertainment"
Nadelen: "Plane boarded too late, missed connecting flight, left the baggage unattended downstairs without alerting owners of the bags, had to recheck bags and go through customs and security AGAIN and I am now waiting for 8 hours to board another 1-stop plane"
Voordelen: "The price was within my budget. Service was ok. Almost missed my conecting flight."
Nadelen: "Too bad that there is no food included in the flights. We bought sandwiches, and they were worth it though :)"
Voordelen: "The Cheese-è3eits and the beer went a long way to ameliorate the high noise level in the cabin.."
Nadelen: "Plane was late getting in to Medford, so or next connection was not as leisurely as we had planned."
Voordelen: "Not too long flight.courteous and polite staff"
Nadelen: "Smaller plane"
Nadelen: "My seat changed even though I paid extra to reserve my seat. I wanted an isle or window but got placed in a middle seat. Not acceptable."
Voordelen: "clean cabin"
Nadelen: "Tiny seats (average sized male here - trust - they are tiny) All food is charged (not a single piece of free food was offered; $8/sandwich) Lost luggage - I've never dealt with airline personnel (in person & over phone) that displayed such a level of apathy. Compensation ceiling: $99. They apologized about the incident as if they were sorry that it was raining that day - not losing 2 pieces of luggage and not having any means to track them. Check-in personnel: They only gave me a single luggage tag for 3 pieces of luggage - they should have given me 3. Would have made tracing lost luggage easier. Employee @ IAD told me that if I didn't show up at the boarding gate 40 minutes prior to boarding that they would remove my luggage from airplane and that I could risk losing flight (wtf?). Icelandair is one of the worst airlines I have ever flown. I highly recommend looking elsewhere. They may offer rates 20% cheaper than other major carriers, but that discount accompanies a steep price. It's an airline run by inexperienced, lackluster, apathetic staff who, frankly, have no business operating an airline. If your options are flying with a major carrier vs Icelandair - and the price difference is a few hundred $: pay the extra money; you'll be glad you did. Icelandair's prices are not low enough to justify all the discomforts and liabilities which accompany them. Look elsewhere. Keep this in mind: I'm a seasoned flyer. This airlines barely ranks one notch up from Ryanair."
Voordelen: "For an economy flight it was pretty good. The aircraft was safe and clean. The crew was very attentive and courteous. The food offered was not more than a snack at fairly reasonable cost. I would recommend eating before the trip. The departure was right on time and our arrival was a little early. Our luggage was handled properly and arrived on time with our follow-on flight to Paris."
Nadelen: "For the price paid,, i really don't have anything against the trip."
Voordelen: "I LOVED that they gave us a little bottle of Icelandic water when we boarded. That is my favorite water!"
Nadelen: "There was very little leg room."
Voordelen: "My seat was actually not too uncomfortable. I had travelled on Iceland air a few years ago and thought the seats were pretty tight and uncomfortable. This was better."
Nadelen: "Minimal beverages. Must bring your own snacks as they are only for purchase."
Voordelen: "Friendly and helpful staff, and a very smooth ride. They had a lot of movies for in flight entertainment as well- I recommend the Iceland air documentaries!"
Nadelen: "No free in flight food, however there were lovely options to purchase!"
Voordelen: "Staff was friendly"
Nadelen: "There was no way to reserve seats for the flight. I made our reservations eight months in advance and there was no way via kayak or Icelandair to choose seats. When we tried calling the airline, they told us we needed to call back 36 hours before the flight. When we called 36 hours before the flight they told us all of the seats were alr day taken and we needed to speak to the agent when we checked in. When we were given seat assignments at checkin and asked why we'd had no input into the seat selection, they said we should have called in advance. It was really frustrating, especially because we ended up in th back of the plane. I was in a middle seat, winch don't have any space for a bag under the seats in front of them. Then there were no meals served on the overnight flight. I bought a small salad for 12 euros. I have never in my life taken an overnight flight where they don't serve at least dinner, if not both dinner and breakfast. The flight was on time and the attendants were friendly, but I wasn't terribly impressed otherwise."
Nadelen: "I could not mov, the legroom was nonexistent, heavy people in front of me."
Voordelen: "Flight was on time"
Nadelen: "Could not select seats when booking 3 months out. Could only do this 24hr in advance. No app to checking/select seats. Had to be on computer. 7 hours and no food for free? Had to buy a $9 roll with some ham and cheese slapped on. Only came by with drink/water 2 times in 7 hours."
Voordelen: "On time and a smooth flight."
Nadelen: "No free food, not even peanuts, on a seven hour transatlantic flight. Never been on that cheep an airline befor, and the airfare was not that inexpensive. Will do more checking around next time."
Voordelen: "Nothing. Except for the blankets. First time I have ever flown with Iceland air. Also the last time. I will never again fly with Iceland air. I know what to expect on my return flight. No food. Outdated movies. Terrible audio sound from the video console. Just a really awful flight. I will be sure to tell everyone I know never to fly with them."
Nadelen: "People pay over a thousand dollars to fly with iceair. Stop being so cheap and frugal with not serving complimentary meals on a flight longer than 6 hours. Requiring people to pay $12 more for a hot meal is ridiculous."
Voordelen: "I enjoyhed the entertainment on the flight. Great movies and tv selections."
Nadelen: "It was the first international flight I've ever been on where no meals were included in the price, so it was a disappointment that we were not given any complimentary meals or snacks, especially for such a long flight through dinner time."
Voordelen: "Free stopover in Iceland"
Nadelen: "Food choirs were meager Crew member stood in aisle chatting withe one row of passengers for over an hour during an overnight flight when most passengers were trying to sleep Bag went astray...showed up 12 hours later"
Leur accueil Leur serviabilité Leur repas Leur attention aux passagers Et surtout leur respect des mesures barrières
Voordelen: "Rien de spécial."
Nadelen: "Le confort. Le divertissement."
Nadelen: "The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management. I will never fly with Air Canada ever again."
Voordelen: "Très bonne compagnie"
Nadelen: "un avion un peu plus moderne"
Voordelen: "Tout était bien service excellent"
Voordelen: "Tout était ok. Vol court."
Voordelen: "Petit avion et personnel débutant."
Voordelen: "Confort du siège + quantité et qualité des divertissements"
Nadelen: "Repas offert"
Voordelen: "Divertissement même si prise de son ne fonctionnait pas bien."
Nadelen: "Retard d’une d’heure en raison de l’arrivee Tardive de l’appareil. Changement de porte déplaisant."
Nadelen: "More clearly written policy about baggage allowance"
Voordelen: "Cancelled 30 minute flight up to Vancouver which reaulted in missed flight to Australia. Air Canada the refused to put us on another flight. Went round and round for 5 hours with Air Canada until they finally put us on 3 separate flights getting to our deatination almost 48 hours late.Horrible"
Nadelen: "Notify passengers if short flight has more than 20% chance of being cancelled. We could have easily driven to Vancouver. If flight is cancelled, then own up to it and put people on next flight."
Nadelen: "Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China."
Voordelen: "Le calme du vol. La sympathie du personnel."
Nadelen: "+ de jeux"
Voordelen: "1. Repas de bonne qualité et offrant plusieurs à côtés (salade, pain, brownies, etc.) 2. Films disponibles à bord par le biais de l'écran de divertissement inclus au siège."
Nadelen: "1. Non disponibilité du Wi-Fi à bord de l'avion 2. Avion remplie à pleine capacité et ayant accepté des voyageurs avec plus de deux (2) bagages à main à bord 3. Aucun surclassement offert durant le vol tandis que la famille à côté de moi était malade 4. Ils ont perdus mon bagage à main alors que l'agence de bord m'avait promis de ne pas le perdre lorsque je lui ai demandé. Ils m'ont retiré mon bagage à main puisque ma petite valise que je transportais n'entrait pas sous le siège. L'agence de bord est parti avec mon bagage contentant tous mes médicaments, ma couverture et une partie de mes vêtements et c'est la dernière fois que j'ai vu ma valise. Lorsque je suis arrivé à Bruxelles, mon bagage à main qui fut placé en soute n'était pas à destination et j'ai pleuré toutes les larmes de ma vie."
Voordelen: "How I was treated How I felt was wonderful."
Voordelen: "Boarding was easy and efficient"
Nadelen: "We paid an extra $100 for each ticket for premium seating, supposed to be a step above the basic coach ticket with more leg room (my partner and I are 6'+), but our seats were no different than anyone else's. In fact, the seating chart the agent provided for selection when on the call to add this was not for this plane, as it turned out. We will be requesting a refund!"
Nadelen: "Unreliable flight, always late, not staff at the check in terminal"
Nadelen: "L'agent de bord ne parlait pas français et il faisait très froid dans l'avion"
Voordelen: "L'embarquement s'est fait de manière rapide et efficace, il n'y a pas eu de délai. Le personnel était très agréable et j'ai particulièrement aimé le fait que les agents de bord était québécois. Après 5 mois en France, je me sentais déjà à la maison juste en attendant leur accent à l'embarquement."
Nadelen: "Aucune place pour les jambes."
Voordelen: "Qualite de l’avion"
Nadelen: "Et au retour, correspondance à Montréal(pour Québec), on est près à partir, mais y’a pas d’gaz dans l’avion...:/ résultat: 1/2h de retard...:/"
Voordelen: "Équipage tés aimable"
Nadelen: "Écran non fonctionnel a l’allée et au retour... pour un vol de plus de 2000 CAD ce n'est pas acceptable."
Voordelen: "Beaucoup de temps d’atte Avant de passer la sécurité et les douanes on nous laisse attendre et on a pas beaucoup de temps même pas le temps d’ Prendre un café"
Nadelen: "Le délai entre les deux avion"
Voordelen: "The passengers, the Brussels airport retail area, 1 of the flight attendants who was polite and welcoming, and the entertainment selections. Finally being connected to Swiss staff."
Nadelen: "The crew was not very welcoming and was borderline rude when I asked any sort of question such as why I was not allowed to wear my headphones prior to take off. I was patient in not wearing them, but could not relaxing into the trip for the 40+ minutes we remained on the ground mostly not moving. I was tired when boarding and fumbled with my documents and was very curtly told to just hand them over. Another time I accidentally mistook headphones the stewardess was handing out for something else. I took a pair and then immediately gave them back with an apology that I didn't realise what they were, but thanked her anyway. This was met with a scowl and a bit of opposition. There was one stewardess that was very nice and accommodating out of the entire crew. On top of this the toilet seat on the plane was broken, so it fell on you when you were trying to go to the bathroom, and the soap dispenser was broken. I didn't dare mention these things to the flight crew though. The plane was late taking off from Montreal, and so was late landing in Brussels. No effort was made to provide connections assistance, or provide directions on where to go to rebook our missed connections. I and all others traveling to Zurich spent the entire morning trying to find anyone from Air Canada to help us rebook our flights. We literally were going from desk to desk between two terminals, and consulting each other as we went to limit the amount of leg work we all had to do. We all had to finally leave the terminal area and go to Swissport and stand in a long slow line. By that time any afternoon flight was already overbooked. So I and a group of other passengers were booked for an evening flight which forced me to book a hotel in Zurich because I couldn't get to where I needed to be that evening. After being rebook, I still tried to get on an earlier flight by going directly to the gate. It was confirmed that there was some extra space available, but they would not switch me to the earlier flight because I had a checked bag that I could not separate me from. Ultimately my bag was lost which made me have to stay awake and in the Zurich airport even longer after I finally arrived going from one lost baggage representative to another, and then waiting in another line to finally fill out paperwork because my bag had never been scanned in Brussels. The Zurich representatives were very polite, helpful, and efficient compared to anyone I encountered in Montreal, or Brussels. I was without my bag for 3.5 days of what was supposed to be a 10 day trip. My trip was reduced to 9 days because I spent an entire day in the Brussels airport and then had to spend the night in Zurich. I arrived in Zurich on Saturday night, and received my bag on Tuesday afternoon. All in all it was not a good experience until I got to Switzerland."
Nadelen: "Took 3 hours to get our drinks. Completely out of inventory with food and snacks. Very hot on the plane . WiFi didn’t work/ they charged for headphones which i haven’t even heard of. My tray table was completely crooked , i had to place my drinks on my husbands table. Overall, just terrible."
Nadelen: "Retard de 7h à l’aéroport de Hong-Kong! Donc attendu 11h ( on avait une escale de 4h au départ) on a eu de la misère à se faire payer un repas à l’aeroport....c’etait Un bol de ramen sans breuvage...."
Voordelen: "L’accom Au retour à Montréal"
Nadelen: "L’acompa Au retour"
Voordelen: "Amabilité du personnel"
Nadelen: "Pas assez de place pour les bagages"
Nadelen: "Pas de place, pas de nourriture inclus, retards dans les vols, bagage perdu. Un cauchemar!!!!"
Voordelen: "Ça a pris trop de temps avant le décollage du au personnel"
Nadelen: "C’e Trop lent"
Nadelen: "Le vol est à moitié plein. Donc beaucoup de bancs vide. Je voyageais avec un chiot qu'on me demande de mettre au plancher par habitude. En temps normal, on a pas le choix puisque les bancs sont occupés, alors le plus sécuritaire pour tout le monde, c'est que bagages ( et chiot) se retrouve au sol sous le banc avant. Mais dans ce cas s'y, je pouvait ceinturer complètement la cage du chiot. Ne laissant aucun possibilité à celle-ci de se déplacer dans l'environnement s'il advenait des turbulences ou une perte de contrôle de l'appareil. Donc cala est une simple loi de physique. C'est plus sécuritaire pour tout les autres passagers que la cage soit retenue par la ceinture. Au lieu de cela, le personnel dit que c'est au cas où le compartiment ouvre et que des bagages à main tombe sur le chien (alors qu'en est-il pour nous? Devrais-je me coucher au sol?) où il m'explique que cela est plus sécuritaire pour le chiot puisque la ceinture pourrait se refermer sur la cage s'il y a des turbulences. Ce qui est ridicule, une ceinture ne se referme pas tout seule. Peut-être que le chien va bouger dans la cage mais au moin, la cage ne pourra pas bouger. Ce qui n'est pas le cas au sol. Alors plutôt de d'essayer de me convaincre que cela est plus sécuritaire pour le chiot d'être au sol, il vaudrait peut-être mieux leur expliquer les lois de la physique. Que l'équipage comprennent que tout ce qu'on peut immobiliser dans l'habitacle d'un véhicule de transport (avion,auto, train,...) c'est plus sécuritaire pour tout le monde. Que cela soit un chiot ou un bagage ne fait aucune différence. Faire preuve d'un peu de discernement et de réflexion peu s'avérer plus profitable et sécuritaire pour tous."
Nadelen: "I was unable to board because I didn't have an ETA - I was unaware of this requirement until check in. I was only transiting thru Canada - the ground staff were horrible."
Nadelen: "Transfert à la course"
Voordelen: "En général, nous avons eu un bon service mais sans effet wow."
Nadelen: "un repas gratuit aurais été apprécié"
Voordelen: "Crew member"
Nadelen: "Audio Jack a little bit broken"
Nadelen: "2 hour delay. Missed the connection in Vancouver in which crew could not be found and were not helpful. Ended up using another airline's counter for help to catch another flight out. Luggage was left in Vancouver. Eva Airline helped with luggage location and shipping to final destination."
Voordelen: "The end of the trip and delivery of luggage 24 hours after arriving in Vienna"
Nadelen: "Old and partly broken plane, horrible food. 2 officials to immigrate hundreds of people at Brussels. Breakdown of luggage system in Brussels. No luggage at arrival in Vienna."
Voordelen: "Super bon service, tout les employés étaient souriants et avenants. Très bon vol, tout le côté divertissement super"
Voordelen: "Nous avons connu des difficultés techniques au niveau des divertissements disponibles. Les écrans ne fonctionnaient pas durant toute la durée du trajet mais, heureusement, le personnel d'Air Canada nous a offert une carte de rabais pour un prochain vol."
Voordelen: "Wifi was great with very little disruptions. Service on the flight was expedient and frequent. In seat entertainment was excellent"
Nadelen: "I had the only seat on the row with no power for devices. All seats have USB power, but I was working on a laptop and had no AC power. The other seats did. This seems to be the case for the window seats on the right side of the plane and the aisle seats on the left side of the plane."
Voordelen: "Air Canada's airplane cleanliness is second to none in my book. That's why I always fly with them... Or rather flew..."
Nadelen: "The unending stream of excuses and explanations failed to convince me that this was anything but mismanagement that caused a delay of 5 hours. We'd be told something, and told the exact opposite, or a contradicting statement 15 minutes later. You botched this one bad Air Canada."
Voordelen: "the crew was very kind with getting those with close connecting flights off first."
Nadelen: "it was an hour late."
Nadelen: "Better luggage Service"
Voordelen: "Le fait de pouvoir réserver mes places la veille. Très bon équipage et personnel de bord."
Nadelen: "Le fait que les gens en arrière de nos bancs n'arretaient pas de pousser dans nos sièges."
Voordelen: "Langues parlées : Anglais + français."
Nadelen: "C'était notre première fois avec Air Canada et nous avons été très déçus : tout est payant ! Bagage en soute et snack dans l'avion."
Voordelen: "movie selection on international flight was great."
Nadelen: "Had a serious delay, which was not acknowledged in anyway. We just waited near the gate for a long, long time. Also, for one of my flights, my group number was never called. I asked the flight attendant about it (when I passed through the gate after most other customers had boarded) and she flippantly responded with something like, "Yeah, maybe I didn't call your boarding zone. I don't know. Whatever." This left a terrible first impression on me."
Voordelen: "Nice plane."
Nadelen: "WAY too hot."