La sympathie de l’équipage est à saluer. En ce qui concerne le confort des sièges je me trouve assez déçu.
Il y avait une grande différence comparé au premier vol Dakar-Paris ... Nettement mieux Ce que je déplore c'est la longue attente avant d'avoir nos bagages!!!
Rien ne m'a vraiment plu Temparure élève il faisait très chaud dans l'avion Chaise inconfortable pas possibilité de l'ajuster car abîmé, repas infect. Le constat que je fais c'est qu'il y avait un manque de considération des voyageurs sur ce vol.
Nos valises ont été laissées à Paris faute de place. Incroyable
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Aucune empathie du personnel d embarquement. J ai manque ma correspondance ferroviaire a la destination finale ma valise ayant ete mise en soute de force (sans raison car il y avait largement la place). Ma valise (fragile) est toute rayee... merci air france. C est la derniere fois que je prends cette compagnie
Hôtesse très désagréable. Modification de siège alors qu’une option a 18€ a été payée pour choisir le siège.. décevant par rapport au service habituel d’AF
Nadelen: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Voordelen: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Voordelen: "Pro probablement. sièges durs"
Nadelen: "Seat recline was broken- wouldn’t hold position."
Voordelen: "rien"
Nadelen: "tout est à revoir !"
Voordelen: "L’embarquement rapide avec même un décollage en avance chose rare. Ponctualité 12/10."
Nadelen: "Séjour de 5 jours aller/retour sur Boeing 777 sans escale, le repas médiocre à l’aller est strictement identique au retour. Varié les repas pendant 1semaine ne seraient pas du luxe même en éco. Aucun divertissement pendant 7h de vol, à si, l’itinéraire de vol."
Voordelen: "Très bien"
Nadelen: "RAS"
Voordelen: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Nadelen: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Voordelen: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Nadelen: "For me this part is not applicable"
Nadelen: "Plusieurs heures de retard !!!"
Voordelen: "The comfort of the flight snd kindness of the crew."
Nadelen: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Nadelen: "Check in limit pas clair sur le billet, donc vol manqué!"
Voordelen: "Had decent room space seats comfortable"
Nadelen: "My luggage could have arrived for a start"
Voordelen: "crew was great, seats were comfortable"
Nadelen: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Nadelen: "Couldn’t understand announcements"
Voordelen: "tout le service est parfait"
Nadelen: "un peu plus de nourriture dans les repas"
Voordelen: "Tout était très bien"
Nadelen: "Rien"
Voordelen: "le fait qu'on débarque vite"
Nadelen: "le retard"
Voordelen: "Food"
Nadelen: "Entertainment"
Voordelen: "The cue lines per zone are the most brilliant idea!"
Nadelen: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Voordelen: "crew was wonderful, great food, quick boarding"
Nadelen: "cant think of anything"
Voordelen: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Nadelen: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Voordelen: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Voordelen: "la ponctualité du vol et les services a board"
Nadelen: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Voordelen: "Crew was very nice and the food was excellent."
Voordelen: "I require très aimable. Super pilote."
Nadelen: "Arrived 5 hours late"
Voordelen: "."
Nadelen: "J'étais obligé de payer presque 100 euros de plus pour nos baggages pour le voyage de retour"
Voordelen: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Nadelen: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Voordelen: "Everything. crew friendly and food/drinks the best"
Nadelen: "Nothing...all was wonderful"
Voordelen: "Le vol en lui même rien à redire"
Nadelen: "L'état de mon bagage à l'arrivée. Déchiqueté. Est ce lors du premier vol BKk Amsterdam sur Air France ou Amsterdam Bordeaux sur KlM ??? toujours est-il qu' il est irréparable"
Voordelen: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Nadelen: "The seat padding is rather thin."
Nadelen: "Du retard. .. encore du retard... toujours du retard"
Voordelen: "The only thing that I like about the flight was that it was easy to boarding"
Nadelen: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Voordelen: "la nourriture les films proposés l’accueil de l’equipage"
Nadelen: "la qualité des sièges en classe eco le bagage en soute payant pour un long courrier en option(!!)"
Voordelen: "Very quiet"
Nadelen: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Voordelen: "L’attention de l’équipage à mon égard ++++"
Nadelen: "Impossible de commander un repas sans gluten sur l’application mobile"
Voordelen: "Le service, le café et croissant compris, l’accueil, le respect des horaires"
Nadelen: "Assise sur le dernier rang de l’avion, les sièges sont trop droits sans souplesse car tenus par la paroie"
It was more then four hours delay!
Nadelen: "The airplane is to small inside, very limited space."
Voordelen: "Nothing in particular."
Nadelen: "The plane was late. First advice 30 minutes delay, but when it took off it was about an hour later. Due to this my luggage went missing and I had to run to catch the WAW-DEL flight and delay that flight also. The ground staff were unhelpful. There was no food. Flight crew were mixed bag."
Nadelen: "Food was almost cold.... I was in the back section of the planet...."
Nadelen: "Give more informations if there is any problem or schedul"
Voordelen: "Nothing"
Nadelen: "Be on time, no delays!"
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Voordelen: "Nothing"
Nadelen: "Have the plane on time"
Voordelen: "It was ok"
Nadelen: "Teleportation"
Nadelen: "Better punctuality"
Voordelen: "Seat on aisle"
Nadelen: "Not being late for my second flight"
Nadelen: "Enough of LOT. For a couple hundred bucks more you get a much better trip. LOT is the no frills discount line."
Voordelen: "The crew was friendly but it was obvious they were poorly trained."
Nadelen: "Everything needs improvement for this airline to measure up to western European standards. I will avoid them as much as possible fro now on."
Voordelen: "Crew and food"
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Voordelen: "Funny english"
Nadelen: "1h 10' delayed bording"
Voordelen: "The cabin staff was very friendly and attentive. The boarding process was efficient (the long time it took was owed to the large crowd entering the plane in a Boeing 787), the entertainment programme is not overwhelming, but adequate."
Nadelen: "The flight was delayed by almost three hours at a most uninspiring airport. The information on the delay came rather late. Although I managed to reach my connecting flight, my luggage did not. (It was sent after, though, with the next machine and reached my late the same night in the hotel.)"
Nadelen: "need to move away from stereo type attire and serve the customer"
Nadelen: "Lines for checking in and for boarding were very disorganized and people were butting in front of people who were there longer. The plane seating was too close to each other. More room is needed."
Voordelen: "like the team .drinks.food.the gift . confort .place .slept very good . thank you very much for service"
Voordelen: "food was great, boarding was a horrible process."
Voordelen: "New airplane , clean , Spacious Seats at the premium class Fast crew service ."
Nadelen: "You cant use the entertainment during the take of and landing ..."
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Nadelen: "We had for different flights with LOT airlines and all of them were delayed. No updates were given at the gate and some announcements were only in Polish. Landing in Warsaw we had to circle around for a while because the airport was closed due to air parade."
Nadelen: "Flight was more than 3h late, it took time for the airline to accommodate with another flight to catch up with connection. They did after many customer complained, and adding to that, my checkin bag didn't make and they have no information on it's location. Still 24 hours later and no information a d i don't have clothes to change or stuff to shower. I had to buy few stuff and they said they won't payback anu other expenses, mean telling to just wait for my only lost bag."
Voordelen: "On vote pour le thème magnifique merci beaucoup"
Nadelen: "Flights were very late, had to take different flights, arriving 5h later and too late for an appointment. Very disappointed."
Voordelen: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Nadelen: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."
Voordelen: "We made it there and the staff in Warsaw were very helpful."
Nadelen: "The staff in Paris were late rude and overall not helpful. The plane was delayed an hour we have no idea why. The plane was very old and the crew serving from Paris to Warsaw were not helpful."
Voordelen: "The crew were ok"
Nadelen: "Delays and bag checkin policy."
Voordelen: "Overall everything was good - I have travelled frequently with LOT in the past few months and this was perhaps the best experience so far. Boarding was easy enough - the flight was not fully booked so there wasn't the usual Central European pushing and anxiety during boarding. Flight crew are informative, cabin crew attentive and kind. Service and food were good."
Nadelen: "Comfort on these long haul flights is not expected in economy - the seat next to me was free which came in very useful as the person in front of me reclined almost immediately and kept throwing himself about in his seat in vain attempts to get comfortable - I was able to move over so I wasn't disturbed by his person. Why they have reclining seats is a mystery - it doesn't make it appreciably more comfortable for the person reclining and it reduces leg room for the person behind, makes it more difficult to watch the screen (despite the tilting feature) and means that the tray table is resting on your knees during meal times."
Voordelen: "The price was ok for last minute"
Nadelen: "Boarding was a mess no order by back and window seats first"
Voordelen: "Comfortable seats. Professional pilots. Variety of movies."
Nadelen: "Food is junk. Arrogant rude flight attendants. No desire to do their job."
Voordelen: "The flight was on time and the crew was great"
Nadelen: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Voordelen: "Nice seats, very friendly staff and amazing service"
Nadelen: "Beef was over cooked. But is a plane so I understand!!"
Voordelen: "Crew was fine."
Nadelen: "Not a comfortable seat, no food and no entertainment."
Voordelen: "The legs room"
Nadelen: "The food was bad"
Voordelen: "I like comfort in business class. Choice of food and wine was good too."
Nadelen: "Entertainment movies were a bit aged."
Nadelen: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."
Voordelen: "Very efficient, professional and friendly"
Voordelen: "I am an oriental origin and the food that was served was not appealing. But, it was ok."
Nadelen: "It did not have vegetable, almost none."
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "Confortable flight, pleasant crew, would definitively fly again."
Voordelen: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Nadelen: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
Nadelen: "Credit cards didn't work in flight."
Je n’ai pas pus prendre le vol à cause d’un retard à la correspondance !!!
Mon écran fonctionnait mal!
L'accueil dans cet aéroport est vraiment à refaire depuis le début. En même temps c'est Paris, mauvaise humeur et sourire absent. Le service à la française. Avion incomfortable, pas de bon choix niveau gastronomique. Si non très bon staff de la compagnie.
- Pas de distribution d'écouteurs ne permettant de fait pas d'utiliser les écrans pour regarder un film pendant ces 9h de vol - Repas très médiocres et petits
Personnel de bord peu sympathique, 2 volets de porte bagages cassés ce qui a réduit les possibilités de rangement et a créé de la tension de la part des hôtesses. Retard à l'arrivée = plus de transport en commun et unique solution : retour sur Paris en taxi pour un montant de 53€!
Trop d’attente et retard du vol !!!
Nous avons apprécié la gentillesse et la compréhension du personnel de bord. Par contre nous n’avons pas du tout apprécié le fait que nous avions réservé un vol IBERIA et que lors de l embarquement nous avions apeurés que nous allions voler avec une compagnie low-cost cost LEVEL , Information qui à aucun moment nous a été donnée lors de la réservation, information qui ne figure absolument pas sur nos billets. Et qui a pour conséquence qu il nous a été demandé de payer les couvertures, les écouteurs, les repas et les boissons, ce qui est inadmissible sur un vol long courrier affrété en principe par une compagnie nationale ! Je n’ai jamais vu ça, il me paraît inconcevable de ne pas proposer de restauration incluse sur un vol de 11h50 ! Pourriez-vous répondre à cette réclamation, ou me dire à qui la transmettre ? Merci par avance de votre réponse. Cordialement .
Que des explications soient donne en français
Une veritable catastrophe, 2h de retard au debut du vol pour un probleme de porte d’embarquement, nous avons donc raté notre correspondance a Madrid pour Lima, 500€ de frais de modification de billet encouru, un fiasco
Boarding was a mess. Organization and personnel assistance in both airports, Barcelona and Gatwick, were absent. Once check-in were completed, the rest was much better.
Tout était bien organisé.. pour moi rien à dire !! Je le referais avec plaisir !😃
Amélioration du balayage du regard de l’ hôtesse. Visionner d’ un seul coup .. le port du masque et la fermeture de la ceinture. Cela m’ aurait évité d’ être réveillée 2 fois !!
i had to go thru security in Boston to get on plane. that is normal. landed in Madrid to get my connecting flight to alicante. they made me go thru security twice to get on the plane. i had to run almost 1 mile to make the plane with a bacpack and carryon..im 72 years old...only good thing is that a made the flight. sweating and very hot. the girl brought me a glass of water with ice without me asking..she was an angel from god.
Need to improve customer service experience and also onboarding experience
Pay extra for food. Unable to select our own seats. Very limited leg space.
Terriblement froid dans l’avion, restauration mauvaise, équipage pas très sympathique. Écouteurs qui font très mal aux oreilles avec un son déplorable
Mal installé sièges inconfortables, écouteurs bas de gamme qui font mal aux oreilles, le son des écouteurs terribles. La restauration dégoûtante. Et terriblement froid dans l’avion malgré la couverture donnée alors que j’étais habillée chaudement.
Il est anormal de ne rien avoir à manger / boire lorsqu on a payé 250e un vol de 1h15.
Ne concerne pas forcément Ibéria mais plutot ADP Orly : Le débarquement à pris 30 minutes faute de bus de liaisons entre l'avion et l'aéroport. Le déchargement des bagages a pris environ 1 heure (atterrissage à 18h22, récupération des bagages sur le tapis à 18h29. C'est beaucoup trop long (presque autant que le vol Madrid-Paris).
Le personnel de bord ne se montre pas très professionnel : discussions bruyantes entre steward et hotesse sans tenir compte des passagers, remarques douteuses sur les passagers qui ne parlent ni Anglais ni Espagnol. Un minimum de respect des passagers et de discrétion serait un plus.
The crew were the worst I have ever had on a flight in a long time! One guy was stuffing food before the door closed in front of everyone. I asked the lady to help me find a spot for my luggage! I was instructed very rudely to keep walking to the back of the plane til I found somewhere. It was literally at the back. I was sitting in about row 9. Then when I sat back down she opened a compartment where I could have put my bag seriously!!!When we landed I asked her to assist in getting my bag. She pretty much ignored me no help at all. I finally retrieved my bag once everyone got off the plane. And I told them both when I departed the aircraft that was the worst service I have had in along time (the pilot was there also)and if this is how they treat tourists I would not fly again with them!!!! I did not eat or do entertainment so N/A there
La gestion de la sortie des passagers de l’avion. Il doit bien exister un mode de fluidité du processus.
It was a hassle trying to get our bag tagged all the way to Baltimore but apart from that. Everything was good
Les annonces sont pas aussi en français
Tout était très bien seul l’amabilité des hôtesses laissait à désirer
Very unhelpful in locating me as a passenger
Amelioration des assistantes de vols. Extrement desagreables.
The check in was very long, total chaos at Madrid airport.
J’ai acheté l’embarquement prioritaire mais pas pu en profiter
No service. People don’t speak English … the seats are so close from each orthers : no place for my legs and I 1.75m…
Nadelen: "C’est la première fois que nous prenons Iberia et nous avons été très déçus. Personnel extrêmement désagréable. Première fois que je vois tout un équipage aussi peu professionnel, indélicat et qui ne passe pas en dehors des repas. Le repas a été servi et le débarrassage 5 min après. Pas de nettoyage des toilettes pendant les 12heures de vol. Les hôtesses étaient trop occupées à papoter à l’arrière de l’avion. En tant de covid c’est inadmissible. Je ne recommande pas cette compagnie et ne la prendrais plus jamais !"
Nadelen: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Voordelen: "The crew was very friendly and welcoming"
Nadelen: "The boarding process was pretty terrible and disorganized"
Nadelen: "The suitcase did not zrrive"
Voordelen: "Buena comida a bordo y peliculas de entretenimiento."
Nadelen: "Asientos incómodos oara un viaje de 10 horas."
Nadelen: "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."
Nadelen: "Awful awful baggage collection in Madrid - longer than. One hour"
Nadelen: "They had problem with plane and had to change it. Then we havd the proper allowed carry on and they had no space.... short thrip of a little over an hour but the getting to leave was the worse...."
Voordelen: "Seat small. No air flow control for seat."
Nadelen: "Need more than 2 beverage services in 10 hour flight."
Voordelen: "The crew was nice."
Nadelen: "There was a terrible stench, like that of a dead animal, near where we sat that did not let us enjoy the flight. The seats were too crowded."
Voordelen: "Very personable"
Nadelen: "Delay in Madrid -"
Voordelen: "Personnel gentil"
Nadelen: "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"
Nadelen: "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."
Nadelen: "Iberia est une.compagnie mauvaise, qui ne se préoccupe pas du délai entre deux vols A éviter"
Nadelen: "Correspondance trop court, on a faillit rater l'avion, alors que j'avais demandé quelques jours avant si c'était suffisant en terme de délai. De plus, le bagage n'a pas suivi et est resté à Madrid (retour seulement demain)"
