Voordelen: "La rapidité du vol"
Nadelen: "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."
Nadelen: "My flight was delayed, I missed my connection flight and now they lost my luggage. Staff are very friendly, but they can't do much to help me. Icelandair is doing OK in handling the situation, but let's see...I am still in an uncertain situation"
Voordelen: "Crew was kind, efficient, and helpful. Seating was very comfortable."
Nadelen: "Entertainment was OK. Most movies did not have subtitles for the hearing impaired. All movies and TV shows should be accessible to those with sensory disabilities. Not fond of purchase food options."
Voordelen: "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Nadelen: "offrir une petit collation non payante pour un vol de 5 heures..."
Nadelen: "Eviter les retards"
Nadelen: "Eviter les retatds"
Voordelen: "Luggage trap for people who has layover."
Nadelen: "Remove luggage trap by providing proper information at starting point not forcing people to pay money Bu saint bag will not fit into overhead where as same bag fits in flight to Iceland. Stop bagging for money. Earn it right way with respect."
Nadelen: "In general, not good enough for an overnight flight. Our flight was late, we missed our connections which is the primary reason I am complaining"
Voordelen: "Crew was friendly."
Nadelen: "I was required to gate check a bag, previously okay to bring on board, and it was lost upon arrival."
Voordelen: "Free kids meal was nice. Good selection of kids shows."
Nadelen: "Seating was not as expected due to plane change. Screens did not work on first leg, and screen controlled seat recline & lights."
Voordelen: "The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section."
Nadelen: "Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight."
Voordelen: "The price was good, the crew was friendly, and the on-line check in process was smooth."
Nadelen: "Non-functional entertainment consoles..so we could not watch anything, use our reading lights, adjust the temp, or summon staff if we needed to. With a bar in the middle of my foot space, there was no space under my seat for my personal item; No food on an international flight also disappointing."
Nadelen: "We had a different plane with narrow seats - ok for me but not the person beside me. Nothing but tea or coffee - all food and beverage had to be purchased. My experience. Uncomfortable and hungry."
Voordelen: "Fly Saga business.... exceptional food and service."
Voordelen: "Crew was very attentive"
Nadelen: "Comfort in seating was lacking, also having the luggage sitting out in the rain for 20 minutes was not ideal."
Voordelen: "Nice business class seats, comfortable, quiet"
Nadelen: "Movie selection could have been larger"
Nadelen: "Definitely not a comfortable flight. And being that it’s an international flight, some free snacks would have been nice."
Voordelen: "It got me to Iceland!!! The crew was courteous when asked but really quiet otherwise."
Nadelen: "Maybe because it was an over night flight, the crew was very quiet and for 9 hours, only offered refreshments twice, and food choices could have been better. And really no leg room, even for my short legs. Didn’t move my seat back for 9 hours cuz I could feel the knees of the person behind."
Voordelen: "I like that the flight was very comfortable & there was lots of options for entertainment!"
Nadelen: "Honestly it was probably the best flight I have ever taken!"
Voordelen: "great crew, on time. seatback entertainment."
Nadelen: "very uncomfortable, cramped seats. gate assignments always a crapshoot with this airline."
Voordelen: "Crew was really friendly, we had the seats behind first class so we had a ton of legroom. I would definitely fly Iceland air."
Nadelen: "We had a 5 hour flight and they didnt serve snacks of food. The flight didnt include bags. 2 bags cost $160"
Voordelen: "Everything Nothing"
Nadelen: "Very limited food choice."
Voordelen: "Treated well, staff were kind, met some great people going to Iceland as well"
Nadelen: "Of course everyone would always love a bit more space - but we understand why we can’t :)"
Voordelen: "It was really nice to stretch out and not have a full plane to fly overnight."
Voordelen: "Good basic service and ontime flights. No real frills but very adequate."
Nadelen: "When I booked this flight last March the booking info said 1 free bag. When we got to the airport we were told that we had to pay $94 Can per bag because we had Economy Light class. We had the same issue returning but the cost was $55 US. On top of that Iceland Air changed planes and bumped us from row 10 to 41 - the last row. Bizarrely there is no customer service desk at the Reykjavik Airport - they just give you a little card with the website for customer service. I don't understand how any airline does this! BTW, they blame the third party for the issues! That is you!!!"
Nadelen: "No food goingacross"
Voordelen: "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Nadelen: "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"
Voordelen: "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Nadelen: "Pas de divertissement en français. Pas de service en français. Retard au départ."
Voordelen: "We didn't crash so that's a bonus."
Nadelen: "Well first off it was a connector flight from Toronto to Reykjavik to Oslo to Tromso, Norway. The first leg was delayed and then they lost my baggage, which happens, I get it. But then due to the delayed flight and lost baggage I missed my connection to Tromso. Then apparently neither airline can do anything to help me so I lose my entire flight cost because I booked through a third party. So I had to rebook a new flight at a premium cost just to get where I needed to go or risk losing my whole vacation. On top of that the baggage they lost is my backpack...hard to go backpacking across Norway with no backpack. Then they ship the backpack to the wrong airport, incorrectly wrote down my wrong cell number so they couldn't even call me...one cluster f*ck after another."
Voordelen: "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Nadelen: "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."
Nadelen: "I missed my flight because my flight into Chicago was delayed by 3 hours. I called Icelandairs customer service 7 hours before I missed my flight and told them the situation and they gave me the wrong information and gate number. Once I arrived in Chicago I couldn’t find anyone to help me at the airport and I was brushed off multiple times. After staying on hold all night long with icelandairs customer service I was hung up on. I ended up buying a completely new ticket and still haven’t been able to talk to a representative about it."
Voordelen: "Entertainment choices, crew, seats, overhead space"
Nadelen: "No free food, even on a 5 hour flight. Boarding process in Iceland was not very good - no communication, we stood on 1 line for a long time and it didn't move, and they didn't board by row numbers. The good news is that the plane (767) had plenty of overhead storage, despite everyone (it seemed) bringing a carryon."
Voordelen: "The seats were very comfortable. Crew was great"
Nadelen: "No games o the entertainment system"
Voordelen: "Efficient short connection in Reykjavik. Also the luggage made it to the next flight."
Nadelen: "I can deal with everything else but the staff members were absolutely rude and unhelpful"
Nadelen: "The bag check in process was unorganized. The bag belt was not working and out bags were left outside of the counter. They were not scanned in and did not make the flight even though we arrived at the airport 3 hours before boarding. It is very disappointing to get to Iceland and not have clothing to go explore. We are hopeful the bags will arrive before we leave."
Voordelen: "I really enjoyed flying with Iceland Air. One bag included for check in with ticket - which can be hard to come by these days. As well, the plane was brand new, leather seats and entertainment system. There was water and a blanket waiting for you at your seat once you boarded. They were very efficient and the crew made the trip a pleasant journey. Would highly recommend!"
Voordelen: "Great route, on time, comfy"
Voordelen: "Water bottle given while boarding, friendly crew"
Nadelen: "Had to purchase food no free pretzels or anything like that, but the food was delicious"
Nadelen: "My boarding pass had me in row 9, at boarding they pushed me back to row 34, the last row on the plane. And the flight attendant was a little heavy, couldn't walk passed without bumping me. So much for sleeping."
Voordelen: "Having more leg room. Smaller plane. Short transit time."
Nadelen: "Being charged for a $10 meal after paying $100s for a ticket"
Voordelen: "Boarding was good and crew were pleasant"
Nadelen: "All bathrooms were out on the plane for the final 2 hours. You have to pay for any food you would like."
Voordelen: "The onboard entertainment was excellent. We are both tall and we offered longer legroom seats at checking! Only good for purchase on board so we are before boarding. We purchased a light snack on the second leg of the trip. It hit the spot. Blankets and pillows were provided."
Nadelen: "It was all good!"
Voordelen: "Personnel sympa, avion confortable."
Nadelen: "Absence de repas de qualité offerts."
Nadelen: "48h et 27 minutes de retard sur l'horaire prévu."
Nadelen: "5h de retard.... Aucune prise en charge par la compagnie. Si je n'appelle pas, personne ne s'occupe de nous. Retour cauchemardesque!"
Voordelen: "Avion confortable. Personnel correct."
Nadelen: "Qu'ils devancent le vol de 15 minutes; on a failli Le rater. Aussi: piètre qualité de l'offre de nourriture."
Voordelen: "nice team"
Nadelen: "No meal included very disappointing. + nothing appealing in menu + noodles I ordered came out cold and half coocked. IA looks cheap scale really"
Tablette de l’avion de marchait pas Valise perdue à l’arrivée
Confort A améliorer : tablette de l’avion qui ne marchait pas
Not enough staff at check-in gate. Very slow moving line. Flight crew was great. Everyone of the staff were very nice and helpful.
The flight crew was very accommodating and the seat was comfortable.
Flight was delayed be 3 hours and no advise on what to do on vouchers for food and drink provided
Voordelen: "The crew was amazing!"
Nadelen: "I can't think of a thing"
Voordelen: "Comfortable seats!"
Nadelen: "Dublin was difficult off boarding, had to take a bus and multiple multiple steps and escalators. Difficult for people trying to connect in under 90 minutes"
Nadelen: "Forced to board a bus and sit in an empty terminal. Paid for priority boarding but wasn't called for it. Pretty disorganized. Good flight but gate crew needs work."
Nadelen: "They lost all my luggage"
Voordelen: "Crew were amazing. The cabin had the new lighting system which was an unexpected bonus, love it."
Nadelen: "Everything was simply perfect"
Voordelen: "Des infos ont été données par le pilote ou l'équipage"
Nadelen: "Propreté de l'avion Ponctualité à l'atterrissage et au décollage"
Voordelen: "Pilots were very smooth with the controls, especially on landing unlike Ryanair!"
Voordelen: "All good, excellent crew."
Nadelen: "After awhile Seats were a little uncomfortable."
Voordelen: "Left on time."
Nadelen: "Everything else. Utterly confusing answers to questions."
Voordelen: "Crew and food is good...especially out of Dublin.."
Nadelen: "maybe get thicker seat cushion"
Nadelen: "No food or even water boarding on time but delayed for no reason"
Nadelen: "Delayed as always"
Voordelen: "fantastic customer service"
Nadelen: "wouldve loved to have been left breakfast while i slept"
Voordelen: "very friendly staff great flight with nice tech made trip fly by"
Voordelen: "The service. Excellent"
Nadelen: "Pay for the food. LOL."
Voordelen: "Average flight to get you where you want to go. air hostess was helpful."
Nadelen: "Forgot my luggage in Toronto. This is the second time with aer Lingus in the past 8 month. Had to pay for my seat and baggage on top of ticket price, was unaware."
Voordelen: "Almost everything"
Nadelen: "The confort of thé seats. Way too tight for a 6 hour flight."
Voordelen: "La rapidité"
Nadelen: "Les repose tête"
Voordelen: "Crew was nice, seats were big and comfy"
Nadelen: "I didn't like that we have to pay for every little thing to eat or drink... Even water. I suggest you bring your own snacks"
Nadelen: "retard conséquent sur l'aller comme sur le retour. Tout est payant à bord."
Voordelen: "La place et le.vol.."
Nadelen: "Humeur du personnel de bord"
Voordelen: "Great selection of entertainment."
Nadelen: "No complimentary free alcoholic drink with your meal on the Aer Lingus Flight."
Nadelen: "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."
Voordelen: "Fast boarding"
Nadelen: "No food or drinks offered"
Nadelen: "Missed the flight."
Nadelen: "Pas de snacks, tres cher pour mon billet"
Nadelen: "Vol de souvenir dans bagages en soute"
Voordelen: "fauteuils confortables, personnel trés aimable, transit à dublin rapide et bien organisé"
Nadelen: "la nourriture, mais comme pour toutes les compagnies aeriennes"
Nadelen: "Being charged $100 each way for checked baggage, no where on my itenerary did it mention that"
Voordelen: "Vol avec du retard au départ. Mais une volonté à décoller au plus vite pour compenser ce retard. Accueil chaleureux."
Voordelen: "I flew overnight from Toronto, Canada to Dublin and had a relatively pleasant experience. The food and drink trolleys came by quite quickly and frequently, and the food exceeded my expectations. The crew was friendly, for the most part. Boarding certainly could've been smoother... But overall, I'd fly Aer Lingus again for an overseas trip."
Voordelen: "Polite crew and on time as scheduled"
Nadelen: "No breakfast offer"
Voordelen: "Great seats plenty of leg room"
Nadelen: "The food... Yikes"
Voordelen: "Bagages misent en soute gratuitement."
Nadelen: "Pas de traductions des consignes aucun effort des hôtesses vols avec 30min de retard"
Voordelen: "Seats and service was excellent. Flight was on time and very organized."
Nadelen: "they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys."
Voordelen: "The destination, the time and direct flight."
Nadelen: "When I got to check in at the airport I found out I had to pay $100 per bag. This was never told to me when booking. I was also made aware that if I had booked my bag when I checked in on line each bag would have been 75$ . Of course I hadn't checked in on line and this was a huge surprise."
Nadelen: "Paying for coffee??"
Voordelen: "Good crew, clean plane, smooth fight. I slept a lot of it, I must have been comfortable."
Nadelen: "I would have liked complimentary coffee"
Voordelen: "The cabin crew was friendly"
Nadelen: "The entertainment selections are extremely limited and poor. Food is mediocre and not even comparable to other international Airlines business class standards"
Voordelen: "the timeliness of the airline in leaving and arriving at the ports, providing meals for the passengers,"
Nadelen: "breakfast was not given to some of us as the air hostesses said that they ran out of food"
Nadelen: "Pas de note pour le divertissement ou les repas car pour les 1er il n y en a pas et pour les second je n ai rien prix ."
Voordelen: "Fast and efficient crew"
Nadelen: "A going-through-the-paces flight and incredibly expensive beer and wine."
Nadelen: "90 minutes stranded on the tarmac with no explanation. Not the way you start a trip. While the fact of being stranded was out of the control of Aer Lingus, communication was not."
Voordelen: "The flight was very smooth, the seats are very comfortable, the service was very good and the food also, except the soda bread . I do not like soda bread. You got yourself a passenger for the future. It will be a pleasure to fly with you again"
Changement d’horaire imprévu Je comprends que c’est une période difficile
L’avion était vraiment vieille, les divertissements fonctionnaient avec difficulté et était désuète.
Repas excellent Il faut compter une éternité désormais pour l’embarquement puisque les gens apportent tout leur bagage avec eux. Les compagnies aériennes devraient devenir plus strictes quant à l’application des règles
They cancelled my flight and had nothing else available at the time I needed to fly, so I had to book with another airline that was $200 more for the
Airplane arrived late at the gate. Staff was not prepared to board a passenger with disabilities. Boarding was long. Crew member treated without respect a passenger that was worried about missing a connection. It took longer than expected ro get a gate at the airport.
Flight delayed by four hours
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Leur accueil Leur serviabilité Leur repas Leur attention aux passagers Et surtout leur respect des mesures barrières
Respecter l’heure de départ
Air Canada est une grande et chouette compagnie, la classe éco est confortable pour quelqu’un qui fait 1m93. Bonne nourriture à bord. Super
Flight attendants were efficient and friendly. Flight was delayed 1.5hrs then no ground personnel at destination in Toronto. Over 2 hours late!!
Il a eu 1 heure et demi de retard.
Divertissement nettement amélioré pour les francophones
Voordelen: "Très bonne compagnie"
Nadelen: "un avion un peu plus moderne"
Voordelen: "Le personnel était très bien"
Nadelen: "Offrir un repas"
Voordelen: "Tout était ok. Vol court."
Nadelen: "L’avion a décollé avec une heure de retard dû à l’arrivée tardive de l’appareil. Changement de gate déplaisant."
Nadelen: "More clearly written policy about baggage allowance"
Nadelen: "Des cabines faites pour dormir"
Voordelen: "Avion neuf. Divertissement et équipage. Vol sans retard"
Voordelen: "Le calme du vol. La sympathie du personnel."
Nadelen: "+ de jeux"
Voordelen: "1. Repas de bonne qualité et offrant plusieurs à côtés (salade, pain, brownies, etc.) 2. Films disponibles à bord par le biais de l'écran de divertissement inclus au siège."
Nadelen: "1. Non disponibilité du Wi-Fi à bord de l'avion 2. Avion remplie à pleine capacité et ayant accepté des voyageurs avec plus de deux (2) bagages à main à bord 3. Aucun surclassement offert durant le vol tandis que la famille à côté de moi était malade 4. Ils ont perdus mon bagage à main alors que l'agence de bord m'avait promis de ne pas le perdre lorsque je lui ai demandé. Ils m'ont retiré mon bagage à main puisque ma petite valise que je transportais n'entrait pas sous le siège. L'agence de bord est parti avec mon bagage contentant tous mes médicaments, ma couverture et une partie de mes vêtements et c'est la dernière fois que j'ai vu ma valise. Lorsque je suis arrivé à Bruxelles, mon bagage à main qui fut placé en soute n'était pas à destination et j'ai pleuré toutes les larmes de ma vie."
Voordelen: "1. Gentillesse de l'équipage 2. Rapidité du personnel à bord 3. Efficacité de l'avion"
Nadelen: "1. Wi-Fi indisponible 2. Aucun système de divertissement intégré au siège à bord"
Voordelen: "How I was treated How I felt was wonderful."
Voordelen: "Un membre du personnel, la couverture l'oreiller et le repas chaud poulet"
Nadelen: "les bris mécanique. Devoir retourner chez moi en pleine nuit . Me présenter le lendemain. Apprendre que l'heure est reportée et reportée encore..."
Voordelen: "Pleasant crew on board. Quick boarding. The pilot made regular announcements when the flight was delayed (for weather or other reasons that were out of their control)"
Nadelen: "All was good"
Voordelen: "Gentillesse de l’agentde Bord Carlos"
Voordelen: "Ils se sont quand même occupé de nous afin Que nous puissions mettre nos bagages à bord et prendre notre vol...... juste à temps...."
Voordelen: "Just the in-flight movies"
Nadelen: "It was a 787 but any or all room was taken into cramming more seats. Food was the worse I've ever had on a long distance flight. Bland and despicable. This is the worse international flight as far as room or food. Requested for an exit row seat but was told it was an additional $125 charge. Really that's how Air Canada is getting business by giving customers a very poor experience. A group of four us traveled on this trip and we had the same consensus and won't be recommending Air Canada."
Voordelen: "à l'heure"
Nadelen: "Les appareils utilisés pour Québec Montréal et vice verso, sont bruyants au maximum. Ils sonnent la tôle."
Nadelen: "If you happen to be unfortunate enough to sit in the back half of economy you are constantly at risk of having limited choice of food. My wife has Celiac and all she can often eat are the apples, cheese plates. You CONSTANTLY run out of this. Please have the crew strart service in the back half of the plane 50% of the time! Or stock more food!"
Voordelen: "The passengers, the Brussels airport retail area, 1 of the flight attendants who was polite and welcoming, and the entertainment selections. Finally being connected to Swiss staff."
Nadelen: "The crew was not very welcoming and was borderline rude when I asked any sort of question such as why I was not allowed to wear my headphones prior to take off. I was patient in not wearing them, but could not relaxing into the trip for the 40+ minutes we remained on the ground mostly not moving. I was tired when boarding and fumbled with my documents and was very curtly told to just hand them over. Another time I accidentally mistook headphones the stewardess was handing out for something else. I took a pair and then immediately gave them back with an apology that I didn't realise what they were, but thanked her anyway. This was met with a scowl and a bit of opposition. There was one stewardess that was very nice and accommodating out of the entire crew. On top of this the toilet seat on the plane was broken, so it fell on you when you were trying to go to the bathroom, and the soap dispenser was broken. I didn't dare mention these things to the flight crew though. The plane was late taking off from Montreal, and so was late landing in Brussels. No effort was made to provide connections assistance, or provide directions on where to go to rebook our missed connections. I and all others traveling to Zurich spent the entire morning trying to find anyone from Air Canada to help us rebook our flights. We literally were going from desk to desk between two terminals, and consulting each other as we went to limit the amount of leg work we all had to do. We all had to finally leave the terminal area and go to Swissport and stand in a long slow line. By that time any afternoon flight was already overbooked. So I and a group of other passengers were booked for an evening flight which forced me to book a hotel in Zurich because I couldn't get to where I needed to be that evening. After being rebook, I still tried to get on an earlier flight by going directly to the gate. It was confirmed that there was some extra space available, but they would not switch me to the earlier flight because I had a checked bag that I could not separate me from. Ultimately my bag was lost which made me have to stay awake and in the Zurich airport even longer after I finally arrived going from one lost baggage representative to another, and then waiting in another line to finally fill out paperwork because my bag had never been scanned in Brussels. The Zurich representatives were very polite, helpful, and efficient compared to anyone I encountered in Montreal, or Brussels. I was without my bag for 3.5 days of what was supposed to be a 10 day trip. My trip was reduced to 9 days because I spent an entire day in the Brussels airport and then had to spend the night in Zurich. I arrived in Zurich on Saturday night, and received my bag on Tuesday afternoon. All in all it was not a good experience until I got to Switzerland."
Nadelen: "Retard de 7h à l’aéroport de Hong-Kong! Donc attendu 11h ( on avait une escale de 4h au départ) on a eu de la misère à se faire payer un repas à l’aeroport....c’etait Un bol de ramen sans breuvage...."
Voordelen: "L’accom Au retour à Montréal"
Nadelen: "L’acompa Au retour"
Voordelen: "Vol annulé à l'aller, mais Air Canada nous a trouvé une chambre d'hôtel et à payé pour."
Nadelen: "Le seul problème c'est qu'ils ont receduler le vol le lendemain, mais pas la connexion. J'ai donc passé une heure trente au téléphone à tenter de rejoindre quelqu'un pour céduler à nouveau la connexion."
Voordelen: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Nadelen: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Voordelen: "Nothing to complain"
Voordelen: "I was reading so much about how cramped and uncomfortable the seats on Air Canadas 787's, but I don't think their product is any worse than most other economy class products out there."
Nadelen: "Their "continental breakfast" was a dry piece of banana bread and yoghurt. No jam, butter cheese or other spreads to compliment with your bread. Most disappointing "continental breakfast" I have had on a plane!"
Nadelen: "Transfert à la course"
Voordelen: "Il a été possible de devancer mon vol. Les départs à tous les heures sont avantageux."
Voordelen: "The end of the trip and delivery of luggage 24 hours after arriving in Vienna"
Nadelen: "Old and partly broken plane, horrible food. 2 officials to immigrate hundreds of people at Brussels. Breakdown of luggage system in Brussels. No luggage at arrival in Vienna."
Voordelen: "Super bon service, tout les employés étaient souriants et avenants. Très bon vol, tout le côté divertissement super"
Voordelen: "Bel avion, beau service, aucun repas ni de collation à bord a moins de payer les frais"
Voordelen: "nothing was impressing about Air Canada"
Nadelen: "Seats was not comfortable."
Voordelen: "Friendly plane crew though"
Nadelen: "2 hours late from LGA to Montreal. No weather to speak of. No reason given. Poor communication at gate."
Nadelen: "Departure was late, causing me to have to run to the next gate"
Nadelen: "The flight was delayed. Boarding was chaotic. Flight itself was choppy."
Nadelen: "Longest check-in line I've ever waited in. Pure chaos and lack of organization. Plane boarded from both sides, creating boarding chaos. Unexplained hour delay on the runway."
I contracted COVID on the flight, since the passenger sitting behind me wasn't wearing a mask and was coughing the whole flight. Despite paying a premium price for "Economy PLUS", I still earned almost no frequent flier miles, and there was really no difference between this services I received versus if I had paid for the most basic economy option.
The boarding crew were not very knowledgeable about COVID-related requirements at the destination (Spain), and they gave terrible recommendations (get tested 1 hour before the flight, which was impossible). They even said that they can’t let me on the plane, even though I’m flying to Lisbon, Portugal first, which doesn’t have much COVID-related restrictions anymore. Fortunately, the manager was able to resolve the issue, otherwise it would have cost me a lot to get another ticket.
Lost language and no help to find and no updates for 24 hours, while I’m in Brussels for 3 days only
J’avais réservé un repas cacher et l’hôtesse de l’air m’a dit qu’il n’y avait aucune réservation
Transmission de fausses informations, 2 vols annulés, attente de plus de 3 heures au deal TAP pour obtenir de fausses informations.
48h dans la vue à cause d’un avion cassé
Mauvaise organisation de la gestion des documents COVID
Problèmes multiples lors de l’embarquement Mauvaise organisation de la vérification des documents pour le COVID. Retard.
Le prix de la compagnie est plus cher que les outres
L’attente est beaucoup trop longue et tous les passagers ayant eu une escale avec TAP ont raté l’avion.
Nadelen: "The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now"
Nadelen: "Ils ont perdu mon sac avec ma carte bleue et permis de conduire je ne Peux pas payer mon hôtel je sais pas où dormir"
Voordelen: "Yes, it was comfortable and they r nice."
Nadelen: "Ummmm delayed both flights were delayed, it was annoying"
Voordelen: "6h30 de retard, 0 communication, connexion ratée, toujours dans la queue à Lisbonne pour savoir si on va avoir un hôtel pour ce soir."
Nadelen: "Plus ou moins tout, et au moins donner un repas correct."
Voordelen: "THE FLIGHT WAS PLEASANT"
Nadelen: "I DIDNT LIKE THAT THE TICKET I BOUGHT DIDNT HAVE LUGAGE INCLUDED! I HAD TO PAY 100 EUROS FOR 1 LUGAGE. I COULD BELIEVE A LONG COURSE FLIGHT, A 10 HOURS FLIGHT AND NO LUGAGE! VERY ANOYING!"
Voordelen: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Nadelen: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"
Nadelen: "Pas de retard !!!"
Nadelen: "C’est complètement bizarre , on ne peux pas choisir un film pour commencer a regarder. Ils commentent au même temps et c’est vraiment impossible."
Nadelen: "Ok, it's TAP, it's a bargain, but the "breakfast" was a pitiful piece of meat on a stale piece of bread"
Voordelen: "The crew was great."
Nadelen: "My baggage did not get delivered to the final destination, that could have been handled better."
Nadelen: "My luggage was lost for almost 2 weeks."
Voordelen: "On time, very polite."
Voordelen: "The food and crew"
Voordelen: "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Nadelen: "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"
Voordelen: "Everything was on time"
Nadelen: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"
Nadelen: "Aucun rappel du vol.aucin message d'alerte. Aucun sens commercial. Je ne suis pas montrée à bord. Achat dun nouveau billet. Fini avec la TAP."
Voordelen: "Bon vol bon pilotage plutôt confortable Proposition de boissons"
Nadelen: "La proposition de sandwich Un peu de retard au décollage"
Nadelen: "Départ à l’heure"
Nadelen: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"
Voordelen: "Personnel de bord souriant et au petit soins. Avions propre"
Nadelen: "Embarquement encore une fois chaotique, encore une fois en retard (aller comme retour) et une politique de bagages à main aléatoire. Malgre une taille autorise, impossible de comprendre pourquoi nos valises sont passées en soute plutôt qu'à main par rapport à la valise du voisin. Dommage"
Voordelen: "Not much"
Nadelen: "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"
Voordelen: "Avion propre et moderne Personnel à l'ecoute"
Nadelen: "L'embarquement catastrophique. Personnel peu sympa, j'organise et aucune explication sur le retard."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Repas pas top, pas de divertissement si ils ne sont pas télécharger en amont dans l’application."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Les repas sont pas top, pas de divertissements si on ne telecharge en avancent ceux de l’application."
Voordelen: "Really spacious, clean and comfortable"
Nadelen: "Good service but not top of the line "go out of their way" service"
Voordelen: "Rien. Nous n'avons pas eu accès à notre vol."
Nadelen: "Nous sommes arrivé 15min avant le décollage et nous nous somme vu refuser l'embarquement. La prise en charge par la suite était catastrophique. Et cela decale toutes nos vacances et engendre des frais supplémentaires."
Voordelen: "La place pour les jambes"
Nadelen: "Nous avions une correspondance à Lisbonne. Le personnel. Le départ sur Paris étant en retard le personnel aurai pu faire sortir en priorité les personnes ayant une correspondance et nous affréteur une navette pour que nous puissions prendre notre vol. Nous n'avons pas pu monter dans l'autre avion."
Nadelen: "Timing of food"
Voordelen: "Le personnel de bord était sympathique."
Nadelen: "Mon repas et celui de certains passagers venait d’une enseigne du lounge de l’aeroport Exki: un but de baguette dur comme pas possible donc je l’ai touché avec de la confiture, du beurre et un muffin pas du tout frais..."
Voordelen: "Bien organisé"
Nadelen: "Pas d’ecran Disponible pour regarder des films"
Voordelen: "Petite Collation appréciable"
Nadelen: "Pas de divertissement (écouteur, écran..) pendant 2h25 de voyage"
Nadelen: "J ai du paye 120 euros au guichet d enregistrement pour 1 bagage en soute alors que sur lors de l'achat il m a semble avoir droit a 1 bagage. Mais impossible de retrouver la trace sur mon mail de confirmation. Pouvez-vous vérifier et a l avenir être plus clair sur nos droits ou non aux bagages en soute ainsi que le prix du bagage sur votre site si vous le proposer et le prix au guichet . Cela augmente significativement le prix du billet donc mérite de nous informer clairement et complètement. Merci de votre compréhension et de votre réponse."
Nadelen: "Les agents tap de l’aeroport de Dakar m’ont fait manquer mon vol par non assistance et désinformation totale. Ils n’ont aucun professionnalisme et limite ils t’insultent. Je suis sénégalaise mais je suis très déçue du comportement des agents à l’aéroport de Dakar. La plus grosse déception de ma vie"
Voordelen: "Decent boarding and un-boarding, a small sandwich during the flight"
Nadelen: "Impossible to use a laptop for a 1m80 big guyin the middle seat: seats are soooo narrow"