Un souci hélas…..j’ai perdu mes prothèses auditives….à tout hasard je vous le signale ….sur vol de New York à Nice le 21 septembre vol delta New York JFK à Nice France vol : VS 3971 A tout hasard merci 🙏 Cordialement F.christ
Lors de notre retour de New York sur le vol air France du 19 septembre à 19h50 heure locale, nous avons vraiment apprécié la gentillesse et la bienveillance des hôtesses !!! Merci à elles qui ont fait du voyage un vrai plaisir.
Sur ce vol l'organisation de l'embarquement est à revoir car très mal gérée. Rien à dire sur le personnel et le service. En revanche sur le vol aller (D265 le 8 août), 4 heures de retard sur l'horaire prévu à Roissy au final avec un changement de porte de dernière minute, très mauvaise gestion qui a impacté notre arrivée et la suite du voyage.
Une famille de 4 personnes et nous n’avons pas été assis dans la même partie de l’avion…
Un petit problème, mais pas forcément dû à Delta, est que nous avons eu 3 changements de porte. Sinon tout était bien.
Nous étions en surbooking et avons attendre le dernier moment pour savoir que nous pouvions partir.... Et l'avion a eu 4h de retard... Mais nous sommes arrivés
J aurais aimé que les passagers soient appelés par zone. Exemple zone 1 présenter vous pour débarquement ensuite zone 2..... ainsi les autres passagers restent assis et attendent leur tour.
The overall flight experience was great !!!
Les repas n’étaient pas très bons
Nous avons fait la queue pour l’embarquement pendant de longues minutes. Au moment de passer, on nous dit que nos passeports doivent être vérifiés. Obligation de suivre une autre queue. L’hôtesse nous demande notre test Covid alors qu’il n’y en n’a pas besoin pour revenir en France. Une fois les passeports vérifiés, on nous demande de retourner à la fin de la première queue…donc très long !
Écran ne fonctionnait pas …. Pas d’alternative
Amélioration: le check in sur ordinateur deux jours avant qui prendr trop de temps et ne fonctionnait pas. (Près de 4 heures dd mon temps ! Entre les essais multiples et amples téléphoniques) make it simpler.
Personnel très sympa, très serviable.
Checkin via l’appli impossible
Notre vol a été annulé, puis l’autre retardé ainsi nous avons loupé notre correspondance. Ensuite nous n’avons pas eu notre valise à l’arrivée
Des casques anti bruits pourraient être transmis si les conditions de voyage deviennent difficiles : les pleurs et les cris d’enfants durant tout le trajet et ce quasi sans interruption ont rendus le vol très désagréable . Vol choisi à l’initial car etant un vol de nuit et cela permettait d’avoir un peu de calme. Le personnel était sympathique et avait des bases en français ce qui était agréable. Ce qui n’était pas réellement le cas pour le vol aller . En vous remerciant,
L’embarquement s’est déroulé facilement. L’équipage manquait un peu de disponibilité
Mauvaise gestion du retard et de l’embarquement. Repas minuscule qui donne la nausée. Personnel de bord qui parle super fort y compris quand 75% du vol dort…. J’étais très mal installé, même dans une low cost j’étais mieux, assez déçue
2 h de retard , les trains ratés à paris ..
Repas disponibilité du personnel confort d’installation ponctualité
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Nadelen: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Voordelen: "The space we currently have."
Voordelen: "Crew was friendly and engaging"
Nadelen: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Nadelen: "They lost my bags. Unacceptable"
Voordelen: "Pretty much everything"
Nadelen: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
Voordelen: "Crew was very friendly"
Nadelen: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Voordelen: "Thanks for the monitors."
Nadelen: "The crew seems tired."
Nadelen: "thin seat cushions"
Voordelen: "No comments"
Nadelen: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
Nadelen: "Late departure"
Voordelen: "Équipage commercial chaleureux et efficace"
Nadelen: "Angle inclinaison des sièges de première"
Voordelen: "Liaison quotidienne fiable"
Nadelen: "C’est un petit jet avec espace limité"
Voordelen: "Service was great"
Voordelen: "Delta crew is always great."
Nadelen: "You need to update ALL of your planes to have charging at EVERY seat, not just the passengers in comfort plus or better. It’s 2019. We ALL have devices."
Voordelen: "Everything about delta"
Voordelen: "L’horaire Respectée"
Nadelen: "Rafraîchissements peu de choix"
Voordelen: "tout"
Nadelen: "le confort des sièges"
Voordelen: "?"
Nadelen: "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Voordelen: "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Nadelen: "Un autre transporteur!?"
Voordelen: "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Voordelen: "Airbus was nice"
Nadelen: "Delayed by over 1 1/2 hours"
Voordelen: "Le choix de films"
Nadelen: "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"
Voordelen: "I got to board early because I volunteered to check my carry-on. Very friendly flight attendants. Love flying delta. They are always consistent and the movies they offer with the gogo in-flight app are always updated and recently released popular movies."
Voordelen: "Tout est dit plus haut"
Nadelen: "Tout est dit plus haut"
Voordelen: "Staff and flight were good"
Nadelen: "The chicken dinner was mediocre"
More room in premium but if the person in front reclines then because of the bigger incline you can’t easily get out, particularly from window seats, as the armrests don’t lift for you to slide out and the reclined seat is very close to the armrest
Personnel à bord sympathique. Un court trajet qui s’est bien passé.
1ere fois que j’ai aussi froid dans un avion !! Sur tout le trajet de NYC à Londres il y avait de l’air froid qui nous venait dessus alors que les buses a nos têtes qui sont accessibles étaient fermées… résultat : angine au retour de voyage ! On connaît meilleur retour !! Et la couverture donnée à bord ne suffisait pas à ne pas être complètement gelée !! Franchement je ne sais pas si c’était normal, mais je n’ai jamais vécu ça en vol …. Sinon, rien a dire sur le personnel… Les repas pourraient être améliorés…
embarquement simple au depart de nice ( 3 heures avant le decolage) impossible de la faire sur internet mais sur place pas de souci.
parfait attention au terminal a new york c'est le 4 pas le 1 pour l'embarquement vers london
Enregistrement pitoyable. Il a fallu plus de 4h pour y arriver !! Très mal expliqué… on passe de Virgin, à Delta puis Air France !! Quel rapport, on ne le sait pas… mais il était demandé des infos qu’on n’avait pas… et chat client incapable de répondre… Le vol s’est très bien passé… mais l’enregistrement, jamais connu aussi laborieux !
It was a very good value for money so I really do not think there is anything to complain.
Virgin Atlantic lied to us that they will check in first bag free. From Indianapolis, Delta checked in first bag for free including carrying on. But Virgin Atlantic charged us £60.00 for one bag, from Manchester to Orlando, whereas that was not the agreement when we bought the thicket. The agreement was first bag free, even we showed them prove. They’re not trustworthy at all. They are pathological liars.
Virgin airline is the best❤️!
2 eme vol avec delta et 2eme incident avec les écrans. Repas vraiment mauvais. Carottes impossible à manger car dures et blanc de poulet entier impossible de couper ! Obligée de manger à la main sans parler d’un surplus de poivre. Sinon personnel très sympathique.
This airplane had no air conditioning while boarding and took way too long to cool us down after boarding : the staff was even wearing neck fans while assisting others. There was not enough food and staff were frustrated under these circumstances
très bon accueil de l'équipage
premier vol avec virgin atlantic , très satisfaite, personnels au sol et en vol très agréables. Check in en ligne 24h à l'avance facile et efficace, Procédure d'embarquement facile à l'aeroport de Los Angeles, une très bonne surprise pour un rapport qualité -prix excellent.
We departed dead on time. The food was quite poor
Empêché de prendre le vol car connexion avec jet blue (vol intérieur) annulée. Pas de possibilité de remboursement Les compagnies us se rejettent la faute… On est bien aux us.
le service est agréable et le confort suffisant, malheureusement les repas sont médiocres !
Impossibilité de choisir son siège au moment de l’enregistrement. Personnel de cabine peu aimable.
L'arrivée tardive du vol nous a fait raté la correspondance avec perte toujours en cours des bagages. Nuit à Londres avec 24h de perdues. Très mauvaise expérience.
The flight attendants were very kind and attentive and the food was good. The seats were cramped.
Even after several re-set attempts entertainment system (sound) never worked. Crew provided several perks to compensate and overall did all they could. Announcing gate only one hour before scheduled departure time is inadequate and worrisome in an airport the size of Heathrow. Food was very poor compared to half dozen other international flights I’ve taken this year.
ne jamais voler avec Virgin en partage avec une autre compagnie
Everything was great. Boarding was quick and easy. The food excellent.
A cause de l absence d enregistrement sur le vol virgin car opéré par delta........dernier rang dans l avion et tout le reste Kayak c fini
Personnel très agréable, avion propre et à l’heure, repas et snacks bons, proposition régulière de boissons
mon commentaire précédent fonctionne pour ce vol aussi
Tous les vols fonctionnent maintenant comme les arnaques low cost et c'est dommage. Une valise en soute coute une fortune, un centimetre de siege en plus est un vendu a un tarif de dingue. en prenant un billet sur virgin, géré par Delta, donc une vraie compagnie, nous ne pensions pas que meme demander a etre assis ensemble serait quelque part payant. en effet notre tarif ne nous permettait pas de s'enregistrer avant. donc une fois au guichet plus de sieges ensemble. dans l'avion ? fauteuil ridicule pour tasser plus de passager , comme dans les vols bas de gamme, pas de boisson avant le repas, mais des bouteilles de cristalline que meme les chauffeurs uber ont arreté de donner. Et c'est une canette de coca pour 3 passagers, ben oui on va pas vous filer la cannette quand meme. Pour un vole a 1200 balles c'est vraiment abusé
Accueil scandaleuse pour l’escale courte à Manchester
The planes auxiliary engine wasn't working, which meant we had no a/c when the plane was sat on the apron leading to very high temperatures before take off and on landing at orlando
Didn’t enjoy this flight at all, we were separated from our kids even though there were empty seats next to them. The quality of the food was terrible, dry, tasteless and just awful. The entertainment system didn’t work and kept freezing, i had to ask 5 different members of the crew to reset it. The crew looked dis-interested in their work and didn’t want to be there, this is the first time I flown with Delta, and I really regret taking this flight, I will definitely not be booking with them again.
Virgin Atlantic should not be allowed to run codeshares without WestJet if neither company can provide check in or boarding passes - I was told I had to recheck my bags on a connecting flight which due to delays of the first one meant I had to abandon my bags at my first leg City to ensure I was able to run to get my flight as I only had 30 mins to make boarding. This means I landed in my destination without my luggage and am likely to never get it back. I will not fly on Virgin Atlantic again.
Horaires très bien respectés. Le vol du retour avait même 30 minutes d'avance !
The boarding went very smoothly. It’s a short flight so understandably no in-flight entertainment. The snacks served were not particularly nice.
Retard de l avion … Personnel peu aimable, nourriture infecte!
L avion à attendu Les passagers retardé à cause d’un contrôle aussi mal organisé que pas aimable à Manchester… Les animaux dans un abattoir sont mieux traités !
Un retard énorme dû aux contrôles à Manchester… Mais l’avion a attendu… c est sympa ! Vol très bien, nourriture infecte… annoncés uniquement en américain, on ne comprend rien. Les stewards devraient apprendre à parler distinctement, d autant si il y avait beaucoup d étrangers à bord…
Presque 4h de retard, valise arrivée abîmée
Confusion on boarding - priority passengers should get priority. Service good, entertainment not so good and headphones poor. Meals average. Person behind kept kicking my seat so uncomfortable journey. Disembarking good and baggage fairly prompt.
Check in is poorly marked Heathrow lounge was excellent, service very good New Virgin upper class suites technically qualify as business class but they are very cramped and there is no storage space at all. No sleep suits available in my size, on any of the flights. Rather leave it if you can't deliver. Toiletry bag is cheap and tacky. Compare with the price paid for a business class ticket.
Rien à dire pour un volt de petit trajet
Les fauteuils beaucoup trop étroit, pour une personne musclé. Aussi n'on les hôtesses on était formidable avec nous ,encore un grand merci
Places réservées sur kayak avec option grande place . Non respecté. Confort abominable sur le vol retour. Vol de départ annulé cause Covid seulement quelques heures avant le départ. Incertitude pour un vol de replacement, finalement obtenu 12 heures après . Merci kayak: plus jamais chez vous.
Personnel très professionnelle et à l’écoute des besoins des passagers. Repas assez bien, surtout salade fraîche. Proposition de plats aux légumes pourrait améliorer l’expérience pour les personnes qui ne mangent pas de pâtes. Globalement tout s’est très bien passé.
Un enregistrement compliqué comme à l aller. Un passager n'avait pas d attribution du e ticket par la compagnie. Pas de check in en ligne possible . Personnel un peu désorganisé
Was not let to board as the site failed to notify me if a friend purchased the ticket they need to be present at check in. Now we are not able to get a refund and paid for a ticket we will never use. Ridiculous rules as I fly from London and she lives in the US. How can she be present to show her card. $480 down the drain on top of that I had to purchase a ticket at the airport since I was already there
Voordelen: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Voordelen: "Seat was comfortable, good movies, etc"
Voordelen: "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Nadelen: "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."
Muy buen servicio al cliente
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Overall a nice and good flight"
Nadelen: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Nadelen: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Voordelen: "Confort and kindness"
Nadelen: "It was too cold"
Voordelen: "Crew was great, very responsive and hospitable!"
Nadelen: "more lunch choices, especially choices without dairy products."
Voordelen: "Crew was great and helpful despite oversight in my special meal."
Nadelen: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Voordelen: "Seat was good"
Nadelen: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Nadelen: "Boarding was very slow."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Voordelen: "The space at my feet with the chair in front was a bit akward."
Nadelen: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "Amazing crew"
Nadelen: "Lost all our bags so couldn’t ski"
Voordelen: "Seating is tight. The crew was great !"
Nadelen: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Nadelen: "Inflight was better than I expected. But needs upgrading air crafts."
Voordelen: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Nadelen: "Transfer point needs upgrade."
Voordelen: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Nadelen: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Voordelen: "Nothing to mention"
Nadelen: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Voordelen: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Nadelen: "Nothing"
Nadelen: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Nadelen: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nadelen: "Except for the man next to me - great!"
Voordelen: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Nadelen: "Boarding was chaotic and congested with not much information or order."
Voordelen: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Nadelen: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Voordelen: "Arrived early!"
Nadelen: "Boarding seemed disorganized."
Voordelen: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Nadelen: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Voordelen: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Nice crew; clean plane; decent dinner"
Nadelen: "No entertainment system; insufficient knee space"
Voordelen: "We got a meal for a 1h flight only"
Nadelen: "No entertainment but normal for this type of flight"
Voordelen: "Very friendly crew going out of way to assist in making trip comfortable"
Nadelen: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Voordelen: "Good information and helpfil boarding."
Nadelen: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Nadelen: "Crowded seating, wake-up for breakfast service two hours before arrival"
Voordelen: "Service impeccable!"
Nadelen: "They have one line of executive class after the kitchen and toilet, is very noisy."
Voordelen: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
CDG, fidèle à lui même. Pas assez de place pour s’assoir, restauration en souterrain et très moyenne.
Instructions confuses à l’embarquement. Personnel désinvolte. Sièges brinquebalants et peu confortable.
For long flights, 2 full meals should be served.
Le vol n’existe plus et je n’ai pas été prévenu.
avion spacieux, sièges confortables. Ils devraient faire un effort pour la qualité du wifi
Un gros effort a été fait par les équipages d’Air France depuis quelques années pour améliorer l’expérience client et c’est franchement une réussite. L’accueil est chaleureux et convivial et le service à bord est réalisé avec compétence et avec le sourire. Continuez comme ça, ça fait du bien et ça tranche avec un certain nombre de compagnies aériennes beaucoup moins accueillantes !!
Vol ponctuel, nous sommes passés en priorité avec notre bébé et nous avons apprécié.
Initialement prévu en siège 10c, je me suis retrouvé avec un nourrisson de 3 mois à mes côtés. J’ai échangé de place avec le paire de l’enfant afin que la famille soit réuni. Je me suis retrouvé siège 14C avec une personne en fort surpoids à mes côtés. Hormis le fait que cette personne occupait 1/3 de mon siège, j’ai passé le voyage collé à son aisselle, mes oreilles dans ses ronflements et ses gesticulations. Impossible de dormir. Impossible de dîner non plus car la personne prenait toute la place Comfort tres tres désagréable. L’hôtesse m’annonce que l’avion est plein , ps de surclassement et je peux que mettre des boules kies …
Très en retard. Avion de 21 ans d'âge.
Notre valise n'est pas arrivée à Brest. De Paris, elle est partie à Biarritz. Nous l'attendons
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Embarquement encore avec de retard, l'équipe de l'embarquement était tres désagréable. Obliger d'acheter un masque FFP2 ceux qui n'était pas le cas pour le vols d'arriver.
Very tight leg space in the cabin
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Le meilleur équipage que j’ai eu jusqu’alors
Voordelen: "L’équipage est souriant"
Nadelen: "Les plats aurait pu être plus consistants !"
Voordelen: "La ponctualité."
Nadelen: "Variété des boissons proposées."
Voordelen: "La collation très bonne"
Voordelen: "Easy boarding, entertainment"
Nadelen: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Voordelen: "n/a"
Nadelen: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Voordelen: "L’embarquement rapide avec même un décollage en avance chose rare. Ponctualité 12/10."
Nadelen: "Séjour de 5 jours aller/retour sur Boeing 777 sans escale, le repas médiocre à l’aller est strictement identique au retour. Varié les repas pendant 1semaine ne seraient pas du luxe même en éco. Aucun divertissement pendant 7h de vol, à si, l’itinéraire de vol."
Voordelen: "Professionnel"
Nadelen: "RAS"
Voordelen: "Personnel accueillant et disponible."
Nadelen: "Nourriture doit être revue même en classe éco. Écran divertissement un peu vieux."
Voordelen: "Service à bord, amabilité du personnel"
Voordelen: "Le personnel de bord et le service délivré sur un vol national"
Voordelen: "Rien"
Nadelen: "L’embarquement à Orly Pas de retard à Orly"
Voordelen: "All went right namely the seats but the luggage condition is the worst"
Nadelen: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Nadelen: "Ne pas avoir du retard pour le décollage"
Voordelen: "Nothing !! Such a bullshit flight ever !!!"
Nadelen: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Nadelen: "Les sièges pourraient être rénovés"
Nadelen: "Check in limit pas clair sur le billet, donc vol manqué!"
Voordelen: "Had decent room space seats comfortable"
Nadelen: "My luggage could have arrived for a start"
Voordelen: "Arrivée en avance ! Collation très bien."
Nadelen: "Rien"
Voordelen: "Rangée 43 juste en face des toilettes et siège peu inclinable à côté de la cloison"
Voordelen: "Entire trip was easy and comfortable."
Voordelen: "Tout était très bien"
Nadelen: "Rien"
Voordelen: "Amazing crews!"
Nadelen: "N/A"
Voordelen: "The cue lines per zone are a brilliant idea!"
Nadelen: "An explanation to passengers as to why there was a backup between the gate and the plane."
Nadelen: "More water provided during the flight. Also, the second meal was not very good."
Voordelen: "The crew"
Nadelen: "Seats! They were too small!"
Voordelen: "great food, entertainment and seat comfort"
Nadelen: "nothing"
Nadelen: "Respecter les horaires"
Voordelen: "The crew was efficient and friendly. The plane took off on time and landed on time."
Nadelen: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Voordelen: "Le vol n’était pas turbulent. Le personnel est très pro et à l’écoute. On est arrivé en avance!"
Voordelen: "Intranet meant I could watch movies on my iPad"
Nadelen: "Seats are very uncomfortable"
Voordelen: "Crew was nice, too short of a flight to figure out more"
Nadelen: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Voordelen: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Nadelen: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
The flight to Iceland was excellent, but when changing over in Iceland to continue on to Sweden the airport was disorganized and I was notified by Iceland Air that that flight would have no entertainment available. Still had a good crew on board which was a plus.
Voordelen: "Was on time."
Nadelen: "Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom."
Voordelen: "La rapidité du vol"
Nadelen: "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."
Nadelen: "Small not comfortable plane"
Voordelen: "Smooth experience overall, from check-in to baggage claim. Crew was very nice. Economy seats had a fair amount of space."
Nadelen: "No meal included on international flight."
Nadelen: "The security system needs big up grade we left 40 minutes late due to it"
Voordelen: "Crew was courteous and helpful. Boarding was good. Planes were on time."
Nadelen: "Planes rented and old. Pilots not as familiar with plane; interior deteriorating; seats too narrow; three men in a row had too broad shoulders to fit (could be easily fixed); under seat space dividers offset so not clear feet nor luggage space; whole plane smelled terrible— tone down fragrance"
Voordelen: "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Nadelen: "offrir une petit collation non payante pour un vol de 5 heures..."
Voordelen: "The Icelandic movie selection with English subtitles was nice."
Nadelen: "Icelandair is not great for international flights. No free food or booze."
Nadelen: "Eviter les retards"
Nadelen: "Eviter les retatds"
Voordelen: "Crew had good attitude"
Nadelen: "Cold, late"
Nadelen: "No luggage arrived, and very long and tedious process to file missing luggage claim. And they NEVER called me with a claim number or when they located the luggage. I had to keep calling them requesting the information and it took 3 days to get the luggage."
Voordelen: "I enjoyed my flight with Iceland air. What I especially liked was how polite and helpful at the staff members were. The plane was also very nice and clean."
Voordelen: "Smooth flight Good seating assignment"
Nadelen: "The absence of a nice meal."
Voordelen: "The entertainment - movies"
Nadelen: "The movies"
Voordelen: "Good basic service and ontime flights. No real frills but very adequate."
Voordelen: "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Nadelen: "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"
Voordelen: "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Nadelen: "Pas de divertissement en français. Pas de service en français. Retard au départ."
Voordelen: "LOVED HAVING FREE MOVIES."
Nadelen: "$5 CHARGE FOR CHEAP EAR PHONES."
Voordelen: "Economy seat had enough leg room for me. I am 6ft 1in. Prefer their seating by row over groups."
Nadelen: "English announcements were difficult to understand ..at least it was in aft section. As advertised there was no free food."
Nadelen: "Icelandair does not hold any planes (even 15 minutes) if you’re plane got delayed. We had an hour and a half layover and were delayed so that we missed our flight by 5 minutes. They rarely have more than one flight to a city so many people had to stay over night (we got in at 7:30am). We were lucky to get a connecting flight to get to our destination 7 hours late. Icelandair is fine if you’re on time, but with delays you’re easily screwed out of making it to your destination."
Voordelen: "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Nadelen: "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."
Voordelen: "At least I made it."
Nadelen: "A delay in departure from bwi in combination with not nearly enough time to make transfer in ref (1hr), made for a stressful trip."
Voordelen: "Everything but having to pay $69 for a checked bag was fine."
Nadelen: "Had to pay $69 to check one bag even though economy class is entitled to one free bag. We specifically brought a checked bag expecting it was free. Otherwise we would have only done carry on."
Voordelen: "Entertainment..."
Nadelen: "Had a tray full of trash most of the way.. don’t they sell trash bags in Iceland?"
Voordelen: "The entertainment selection was good (movies) and the staff was friendly, however on the 8 hour flight, my headphone jack to watch movies did not work."
Nadelen: "The connector for my headphones did not work on the 8 hour flight, every other airline will provide, at a minimum, a complimentary snack where as on this flight you needed to pay for everything, seat assignments were changed (booked with a group of 6 and we were all sitting with each other when we booked it but when we got to the gate everyone was scattered. In fact, I heard a man say he was on his honeymoon and that they changed his wife's seat so they were unable to sit together."
Voordelen: "Nothing"
Nadelen: "Terrible service for an international flight. Lost luggage to Paris. Old movies on plane. Not even a snack like pretzels were free. Will stay with British Airways for now on. You do get what you pay for, and being treated with respect and a paying customer is more important."
Voordelen: "Comfortable seats with leg room."
Nadelen: "Two flights I had broken screen so watching movies was accomplished sharing my daughters screen."
Voordelen: "I was transferred to a direct British Airways flight to Heathrow that arrived in a time-frame that was close to when I would have arrived there on the Icelandair service. The transfer (including check-in luggage) was completed rapidly with minimal inconvenience which was appreciated"
Nadelen: "The scheduled Icelandair flight was cancelled at late notice because the aircraft was unavailable. I defective part could not be delivered and fitted in time for the aircraft to be available at Sea-Tac airport."
Voordelen: "We landed"
Nadelen: "Cramped seats, mine was broken (couldn't recline), economy class gave us feeling like we were cattle, no wifi for entire 8hr flight"
Voordelen: "Good movies selection"
Nadelen: "Food only for purchase"
Nadelen: "No meals on a long flight."
Voordelen: "Personnel sympa, avion confortable."
Nadelen: "Absence de repas de qualité offerts."
Nadelen: "48h et 27 minutes de retard sur l'horaire prévu."
Nadelen: "5h de retard.... Aucune prise en charge par la compagnie. Si je n'appelle pas, personne ne s'occupe de nous. Retour cauchemardesque!"
Voordelen: "Avion confortable. Personnel correct."
Nadelen: "Qu'ils devancent le vol de 15 minutes; on a failli Le rater. Aussi: piètre qualité de l'offre de nourriture."
Voordelen: "I wish there were small snacks free of charge."
Nadelen: "I didn't make this flight"
Nadelen: "Too bad that there is no food included in the flights. We bought sandwiches, and they were worth it though :)"
Nadelen: "Extensive delays"
Voordelen: "Not too long flight.courteous and polite staff"
Nadelen: "Smaller plane"
Voordelen: "The flight itself-- good free entertainment, nice staff"
Nadelen: "The boarding process. The flight was late and the boarding area was crowded with other flights which isn't their fault. But they didn't make announcements about when it would board either and it boarded well ahead of the time posted on the electronic schedule."
Voordelen: "This airline has so much going for it!... Pleasant staff, nice touches for overnight flight (bottled water as we entered the plane, pillow, blanket), plenty of legroom, TVs in the seat backs that work perfectly! What a treat!"
Voordelen: "Flight was cancelled"
Nadelen: "Was not notified of the cancellation until arriving at baggage check. Instead of putting us on another Iceland air flight, they put us on Virgin Atlantic connection to British Airways. The Virgin flight was 2 hours delayed so we missed the connection and then it was not clear who's responsibility it was to get us to Paris."
Nadelen: "We went from gate to gate, with a five minute departure window and then waited almost an hour for another inbound group of passengers."
Voordelen: "Friendly staff. Low wait time at passport control compared to other connection points in Europe."
Nadelen: "We were delayed for two hours due to a weather delay from the day before. When we boarded our plane it was cold, and then we had to sit and wait for 45 minutes while we waited for connecting passengers. I would've preferred to be held up inside the terminal a little longer than sit on a cold plane with little communication. No water fountains at KEF"
Voordelen: "The Aurora lights on the overhead compartments was a pleasant touch."
