There was no food or entertainment. That was fine, not a problem. I paid for “priority boarding” ( and a cabin bag) but there was no “priority boarding.” That was disappointing and falsely advertised so perhaps that could be adjusted.
Check in could have went faster and more smoothly
No frills airline. Excellent service. Very good leg room for passengers compared to other "full service" airlines. Crew was very friendly. No entertainment system other than flight information display which was surprising as I thought it would be another revenue stream for them. Overall a surprisingly excellent experience.
Great new carrier to Europe. Lots of leg space and friendly crew
Worst seating -- by several orders of magnitude -- on any aircraft in sixty years of flying regular and budget airlines. The seats are cramped from side to side, barely padded, short from back to front. Tightness was at first absurd and then actually painful for a five-to-six hour flight. Pitch between rows is so small that even turning to stand up to get into the aisle is difficult. And I'm a slender guy, 5'9", 170 lbs. Website for booking held many "mysteries" like hidden access to payment portal. Though one screen said my booking and payment were complete, I learned at the airport that "complete" was not true. Had to work with helpful supervisor at the check-in desk Online I was able to change my flight booking from Saturday to Friday, But also I learned at the airport (too late) that the carry-on bag fee from the Saturday flight did not automatically shift onto the Friday flight. I had to pay the much higher at-the-airport charge, 49 euros. I will try to get an adjustment.
The booking was for the new Icelandic budget airline Play, but Kayak keeps sending check-in information about India's Star Air.
Voordelen: "Was on time."
Nadelen: "Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom."
Voordelen: "Crew was pleasant, flight was excellent, boarding was smooth, LOVED water upon arrival on plane"
Nadelen: "Seats were uncomfortable, provide herbal/decaf hot tea, dried fruit snacks, BETTER SEATS, More plush maybe lumbar support, peanut butter & jelly sandwiches, minimal air circulation"
Voordelen: "La rapidité du vol"
Nadelen: "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."
Nadelen: "Small not comfortable plane"
Nadelen: "The security system needs big up grade we left 40 minutes late due to it"
Voordelen: "Crew was courteous and helpful. Boarding was good. Planes were on time."
Nadelen: "Planes rented and old. Pilots not as familiar with plane; interior deteriorating; seats too narrow; three men in a row had too broad shoulders to fit (could be easily fixed); under seat space dividers offset so not clear feet nor luggage space; whole plane smelled terrible— tone down fragrance"
Voordelen: "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Nadelen: "offrir une petit collation non payante pour un vol de 5 heures..."
Nadelen: "Eviter les retards"
Nadelen: "Eviter les retatds"
Voordelen: "Luggage trap for people who has layover."
Nadelen: "Remove luggage trap by providing proper information at starting point not forcing people to pay money Bu saint bag will not fit into overhead where as same bag fits in flight to Iceland. Stop bagging for money. Earn it right way with respect."
Voordelen: "Crew had good attitude"
Nadelen: "Cold, late"
Nadelen: "No luggage arrived, and very long and tedious process to file missing luggage claim. And they NEVER called me with a claim number or when they located the luggage. I had to keep calling them requesting the information and it took 3 days to get the luggage."
Voordelen: "I enjoyed my flight with Iceland air. What I especially liked was how polite and helpful at the staff members were. The plane was also very nice and clean."
Voordelen: "Smooth flight Good seating assignment"
Nadelen: "The absence of a nice meal."
Voordelen: "The entertainment - movies"
Nadelen: "The movies"
Voordelen: "Good basic service and ontime flights. No real frills but very adequate."
Voordelen: "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Nadelen: "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"
Voordelen: "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Nadelen: "Pas de divertissement en français. Pas de service en français. Retard au départ."
Voordelen: "LOVED HAVING FREE MOVIES."
Nadelen: "$5 CHARGE FOR CHEAP EAR PHONES."
Voordelen: "Economy seat had enough leg room for me. I am 6ft 1in. Prefer their seating by row over groups."
Nadelen: "English announcements were difficult to understand ..at least it was in aft section. As advertised there was no free food."
Nadelen: "Icelandair does not hold any planes (even 15 minutes) if you’re plane got delayed. We had an hour and a half layover and were delayed so that we missed our flight by 5 minutes. They rarely have more than one flight to a city so many people had to stay over night (we got in at 7:30am). We were lucky to get a connecting flight to get to our destination 7 hours late. Icelandair is fine if you’re on time, but with delays you’re easily screwed out of making it to your destination."
Voordelen: "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Nadelen: "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."
Voordelen: "At least I made it."
Nadelen: "A delay in departure from bwi in combination with not nearly enough time to make transfer in ref (1hr), made for a stressful trip."
Voordelen: "Everything but having to pay $69 for a checked bag was fine."
Nadelen: "Had to pay $69 to check one bag even though economy class is entitled to one free bag. We specifically brought a checked bag expecting it was free. Otherwise we would have only done carry on."
Nadelen: "Had a tray full of trash most of the way.. don’t they sell trash bags in Iceland?"
Voordelen: "The entertainment selection was good (movies) and the staff was friendly, however on the 8 hour flight, my headphone jack to watch movies did not work."
Nadelen: "The connector for my headphones did not work on the 8 hour flight, every other airline will provide, at a minimum, a complimentary snack where as on this flight you needed to pay for everything, seat assignments were changed (booked with a group of 6 and we were all sitting with each other when we booked it but when we got to the gate everyone was scattered. In fact, I heard a man say he was on his honeymoon and that they changed his wife's seat so they were unable to sit together."
Nadelen: "Terrible service for an international flight. Lost luggage to Paris. Old movies on plane. Not even a snack like pretzels were free. Will stay with British Airways for now on. You do get what you pay for, and being treated with respect and a paying customer is more important."
Voordelen: "Comfortable seats with leg room."
Nadelen: "Two flights I had broken screen so watching movies was accomplished sharing my daughters screen."
Voordelen: "I was transferred to a direct British Airways flight to Heathrow that arrived in a time-frame that was close to when I would have arrived there on the Icelandair service. The transfer (including check-in luggage) was completed rapidly with minimal inconvenience which was appreciated"
Nadelen: "The scheduled Icelandair flight was cancelled at late notice because the aircraft was unavailable. I defective part could not be delivered and fitted in time for the aircraft to be available at Sea-Tac airport."
Voordelen: "We landed"
Nadelen: "Cramped seats, mine was broken (couldn't recline), economy class gave us feeling like we were cattle, no wifi for entire 8hr flight"
Voordelen: "Good movies selection"
Nadelen: "Food only for purchase"
Nadelen: "No meals on a long flight."
Voordelen: "Personnel sympa, avion confortable."
Nadelen: "Absence de repas de qualité offerts."
Nadelen: "48h et 27 minutes de retard sur l'horaire prévu."
Nadelen: "5h de retard.... Aucune prise en charge par la compagnie. Si je n'appelle pas, personne ne s'occupe de nous. Retour cauchemardesque!"
Voordelen: "Avion confortable. Personnel correct."
Nadelen: "Qu'ils devancent le vol de 15 minutes; on a failli Le rater. Aussi: piètre qualité de l'offre de nourriture."
Voordelen: "I wish there were small snacks free of charge."
Nadelen: "I didn't make this flight"
Nadelen: "Too bad that there is no food included in the flights. We bought sandwiches, and they were worth it though :)"
Nadelen: "Extensive delays"
Voordelen: "Not too long flight.courteous and polite staff"
Nadelen: "Smaller plane"
Voordelen: "The flight itself-- good free entertainment, nice staff"
Nadelen: "The boarding process. The flight was late and the boarding area was crowded with other flights which isn't their fault. But they didn't make announcements about when it would board either and it boarded well ahead of the time posted on the electronic schedule."
Voordelen: "This airline has so much going for it!... Pleasant staff, nice touches for overnight flight (bottled water as we entered the plane, pillow, blanket), plenty of legroom, TVs in the seat backs that work perfectly! What a treat!"
Voordelen: "Flight was cancelled"
Nadelen: "Was not notified of the cancellation until arriving at baggage check. Instead of putting us on another Iceland air flight, they put us on Virgin Atlantic connection to British Airways. The Virgin flight was 2 hours delayed so we missed the connection and then it was not clear who's responsibility it was to get us to Paris."
Nadelen: "We went from gate to gate, with a five minute departure window and then waited almost an hour for another inbound group of passengers."
Voordelen: "Friendly staff. Low wait time at passport control compared to other connection points in Europe."
Nadelen: "We were delayed for two hours due to a weather delay from the day before. When we boarded our plane it was cold, and then we had to sit and wait for 45 minutes while we waited for connecting passengers. I would've preferred to be held up inside the terminal a little longer than sit on a cold plane with little communication. No water fountains at KEF"
Voordelen: "The Aurora lights on the overhead compartments was a pleasant touch."
Voordelen: "The entertainment was great. It made my 8 hour flight bearable as I had something to watch/listen to."
Nadelen: "I must have had some bad luck because I was sitting next to an Icelandic man who was incredibly chatty and intoxicated. I kept wondering when the flight would cut off his consumption because throughout the entire 8 hour flight, he ordered drink after constant drink. Two wine bottles and countless vodkas. The amount of his drinking added to his rude behavior and he spoke very ignorantly and blatantly rude about my home country. I was discouraged when no staff member cut him off or asked him to behave respectfully. It was a very uncomfortable flight."
Pour la réservation, il n'est pas clairement indiqué qu'il faut payer pour les bagages en soute Par ailleurs du fait du délai sans doute trop court à Lisbonne, avant le vol à ponta delgada , notre bagage n'est pas arrivé....
J’avais réservé un repas cacher et l’hôtesse de l’air m’a dit qu’il n’y avait aucune réservation
Transmission de fausses informations, 2 vols annulés, attente de plus de 3 heures au deal TAP pour obtenir de fausses informations.
48h dans la vue à cause d’un avion cassé
Customer service was lacking. Crew members were quite rude when we asked for alternate food options, even though we were asking to pay for food that they had listed in their in-flight purchase menu. None of the items for purchase were even available according to the crew and they weren't the least bit apologetic about it. When they were handing out breakfast boxes and we asked what was inside, they said we don't know, you can check yourselves. Overall, were unhappy with the service and will most probably avoid flying with the airline in the future.
Mauvaise organisation de la gestion des documents COVID
Problèmes multiples lors de l’embarquement Mauvaise organisation de la vérification des documents pour le COVID. Retard.
Le prix de la compagnie est plus cher que les outres
L’attente est beaucoup trop longue et tous les passagers ayant eu une escale avec TAP ont raté l’avion.
Voordelen: "I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me"
Nadelen: "It is always better to buy tickets through the airline."
Nadelen: "Ils ont perdu mon sac avec ma carte bleue et permis de conduire je ne Peux pas payer mon hôtel je sais pas où dormir"
Voordelen: "The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind."
Nadelen: "I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins."
Voordelen: "Clear communication about delays and boarding, comfortable seats, great service."
Nadelen: "Use jet bridge instead of bus gate"
Voordelen: "6h30 de retard, 0 communication, connexion ratée, toujours dans la queue à Lisbonne pour savoir si on va avoir un hôtel pour ce soir."
Nadelen: "Plus ou moins tout, et au moins donner un repas correct."
Nadelen: "flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight"
Voordelen: "Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema."
Nadelen: "No delays."
Nadelen: "Pas de retard !!!"
Nadelen: "C’est complètement bizarre , on ne peux pas choisir un film pour commencer a regarder. Ils commentent au même temps et c’est vraiment impossible."
Nadelen: "My luggage was lost for almost 2 weeks."
Voordelen: "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Nadelen: "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"
Nadelen: "I fee cheated because it is the first time that I have. to pay for luggage. In their website it states that the basic fare allows in check-in bag. They said to me that there are different categories of basic fare, which is not disclosed in their website. Additionally any seat change cost"
Nadelen: "Aucun rappel du vol.aucin message d'alerte. Aucun sens commercial. Je ne suis pas montrée à bord. Achat dun nouveau billet. Fini avec la TAP."
Voordelen: "Bon vol bon pilotage plutôt confortable Proposition de boissons"
Nadelen: "La proposition de sandwich Un peu de retard au décollage"
Nadelen: "Départ à l’heure"
Nadelen: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"
Voordelen: "Personnel de bord souriant et au petit soins. Avions propre"
Nadelen: "Embarquement encore une fois chaotique, encore une fois en retard (aller comme retour) et une politique de bagages à main aléatoire. Malgre une taille autorise, impossible de comprendre pourquoi nos valises sont passées en soute plutôt qu'à main par rapport à la valise du voisin. Dommage"
Voordelen: "Avion propre et moderne Personnel à l'ecoute"
Nadelen: "L'embarquement catastrophique. Personnel peu sympa, j'organise et aucune explication sur le retard."
Nadelen: "The moment to enter to the airplane needs to be more organized. The food served was terrible. No air conditioning during the time we were waiting inside the airplane."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Repas pas top, pas de divertissement si ils ne sont pas télécharger en amont dans l’application."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Les repas sont pas top, pas de divertissements si on ne telecharge en avancent ceux de l’application."
Voordelen: "Rien. Nous n'avons pas eu accès à notre vol."
Nadelen: "Nous sommes arrivé 15min avant le décollage et nous nous somme vu refuser l'embarquement. La prise en charge par la suite était catastrophique. Et cela decale toutes nos vacances et engendre des frais supplémentaires."
Voordelen: "La place pour les jambes"
Nadelen: "Nous avions une correspondance à Lisbonne. Le personnel. Le départ sur Paris étant en retard le personnel aurai pu faire sortir en priorité les personnes ayant une correspondance et nous affréteur une navette pour que nous puissions prendre notre vol. Nous n'avons pas pu monter dans l'autre avion."
Voordelen: "Le personnel de bord était sympathique."
Nadelen: "Mon repas et celui de certains passagers venait d’une enseigne du lounge de l’aeroport Exki: un but de baguette dur comme pas possible donc je l’ai touché avec de la confiture, du beurre et un muffin pas du tout frais..."
Voordelen: "Bien organisé"
Nadelen: "Pas d’ecran Disponible pour regarder des films"
Voordelen: "Crew service was excellent, food even hetter"
Voordelen: "Petite Collation appréciable"
Nadelen: "Pas de divertissement (écouteur, écran..) pendant 2h25 de voyage"
Voordelen: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."
Nadelen: "J ai du paye 120 euros au guichet d enregistrement pour 1 bagage en soute alors que sur lors de l'achat il m a semble avoir droit a 1 bagage. Mais impossible de retrouver la trace sur mon mail de confirmation. Pouvez-vous vérifier et a l avenir être plus clair sur nos droits ou non aux bagages en soute ainsi que le prix du bagage sur votre site si vous le proposer et le prix au guichet . Cela augmente significativement le prix du billet donc mérite de nous informer clairement et complètement. Merci de votre compréhension et de votre réponse."
Nadelen: "Les agents tap de l’aeroport de Dakar m’ont fait manquer mon vol par non assistance et désinformation totale. Ils n’ont aucun professionnalisme et limite ils t’insultent. Je suis sénégalaise mais je suis très déçue du comportement des agents à l’aéroport de Dakar. La plus grosse déception de ma vie"
Voordelen: "Decent boarding and un-boarding, a small sandwich during the flight"
Nadelen: "Impossible to use a laptop for a 1m80 big guyin the middle seat: seats are soooo narrow"
Nadelen: "Flight#1 was late. I missed the connecting flight to Basel. I have to stay overnight in Brussels and fly VERY early to Basel in the morning."
Nadelen: "I am an Asian woman. After seeing the person who is a Caucasian man set next to me used the toile right in front of our seat twice during the flight, I went to use it. Just as I was entering the toilet a flight attendant yelled at me saying: "you can’t use this toilet. It’s for privileged people. You have to go to the end of the aircraft and use that one!" Then 10 minuets later another caucasian man seated behind me went to use the toilet right in front me without any problem."