Nous étions en surbooking et avons attendre le dernier moment pour savoir que nous pouvions partir.... Et l'avion a eu 4h de retard... Mais nous sommes arrivés
Mon baggage en soute à été extrêmement détérioré
Les repas n’étaient pas très bons
Aller / retour Paris New York Aller correct mais retour horrible Particulièrement la cheffe de cabine j’imagine très désagréable, très sèche, et bruyante durant vol de nuit
Température de la ventilation très basse.
Checkin via l’appli impossible
Notre vol a été annulé, puis l’autre retardé ainsi nous avons loupé notre correspondance. Ensuite nous n’avons pas eu notre valise à l’arrivée
Des casques anti bruits pourraient être transmis si les conditions de voyage deviennent difficiles : les pleurs et les cris d’enfants durant tout le trajet et ce quasi sans interruption ont rendus le vol très désagréable . Vol choisi à l’initial car etant un vol de nuit et cela permettait d’avoir un peu de calme. Le personnel était sympathique et avait des bases en français ce qui était agréable. Ce qui n’était pas réellement le cas pour le vol aller . En vous remerciant,
L’embarquement s’est déroulé facilement. L’équipage manquait un peu de disponibilité
Mauvaise gestion du retard et de l’embarquement. Repas minuscule qui donne la nausée. Personnel de bord qui parle super fort y compris quand 75% du vol dort…. J’étais très mal installé, même dans une low cost j’étais mieux, assez déçue
2 h de retard , les trains ratés à paris ..
Vol parti à l'heure et arrivé en avance. Personnel aimable. Voyage agréable
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Voordelen: "L’accueil et l’aimabilité du personnel qui laisse à désirer. Le confort est vraiment mauvais. Le dinner était vraiment léger."
Nadelen: "La Nourriture, le personnel, le confort."
Voordelen: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Voordelen: "Smooth flying!"
Nadelen: "Better & more snacks.....no ice?"
Nadelen: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Nadelen: "Seats a lil tight"
Voordelen: "The crew was amazing and polite."
Nadelen: "Nothing needed to be done"
Voordelen: "Crew did a great job communicating what was happening while we were delayed"
Nadelen: "Compensation for our time or schedule mishaps."
Voordelen: "Équipage commercial chaleureux et efficace"
Nadelen: "Angle inclinaison des sièges de première"
Voordelen: "Liaison quotidienne fiable"
Nadelen: "C’est un petit jet avec espace limité"
Voordelen: "Service was great"
Voordelen: "Personnel courtois"
Nadelen: "2h de retard ..."
Voordelen: "I like being able to charge my devices"
Nadelen: "Better movies"
Voordelen: "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Nadelen: "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."
Voordelen: "Yes the crew was amazing"
Nadelen: "Stop being LATE!!!!"
Voordelen: "L’horaire Respectée"
Nadelen: "Rafraîchissements peu de choix"
Nadelen: "le confort des sièges"
Voordelen: "Crew was very kind and entertainment was good when available"
Nadelen: "WiFi in all flights"
Nadelen: "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Voordelen: "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Nadelen: "Un autre transporteur!?"
Nadelen: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Nadelen: "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."
Voordelen: "jFk To DCA crew is fine and helpful."
Nadelen: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Nadelen: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Voordelen: "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Voordelen: "Le choix de films"
Nadelen: "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"
Nadelen: "Better ? Impossible!"
Voordelen: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Nadelen: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Voordelen: "Tout est dit plus haut"
Nadelen: "Tout est dit plus haut"
Voordelen: "Sky Priority L’espace pour les jambes"
Nadelen: "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"
Voordelen: "The flight"
Nadelen: "The flight"
Nadelen: "Ras puisque j'ai pas pu le prendre!"
Voordelen: "Personnel professionnel et accueillant, départ et atterrissage à l’heure"
Pas de film français et siège inconfort
J’ai demandé plusieur fois qu’on m’aide avec mon bébé car je n’avais pas acheté les sièges avec couffin à l’avance mais personne n’a pu m’aider du coup 11h de vol avec le bébé sur les genoux
J’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir un
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "All what you think :)"
Nadelen: "The place's we are sitting can be better"
Nadelen: "Crew could have been more friendly."
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Voordelen: "Onboard the flight service was fine."
Nadelen: "The crew at check-in & at boarding checked me in to fly to Tel-Aviv (transiting at Istanbul) without any comment on visa or passport at Washington D.C. In Istanbul, I was not allowed to board on the flight to Tel-Aviv. I was not allowed to stay in Istanbul. Crew (Erin Uler) who stopped me from boarding the flight said he would help, but disappeared. Othes kept sending me back and forth between transfer desk and sales desk with inconsistent advice every time. I had no way out, so decided I will fly to the closest European country. This was after I had been back and forth for 7 hours. I had to pay full for flight to Greece. I asked to be sent back to D.C. they could not even work that out. I have a return ticket to fly back to Washington D.C. with Turkish Airline on 1 Jan and they said they will need to re-ticket my paid return flight as well. Turkish airline crew did not would not help me fix my return flight back to D.C. They have asked me to contact the agent ( Kayak). Now I am stuck in Athens, a country I have never visited nor planned to. My tours & accommodation, all paid for in Israel, I have lost. I had a tour fully paid in Israel. I have no ticket to return back to D.C. even though I paid for ticket with cancellation insurance when I bought the ticket. The advice between Turkish crew who checked my passport (official) while I was flying out of D.C. vs the Turkish crew who stopped me from boarding was inconsistent. If I had been stopped in D.C. I wouldn't have had to face the events that followed. Now I have lost my tours, hotel in Israel. I had to pay extra for flight to Athens and I am paying for hotel and sundry in Athens while waiting for flight out. Turkish crew at Istanbul were not only unhelpful but rude and inconsistent. While I was waiting for 8 hours for a firm information, shouting matches between Turkish crew and customers went on at least a dozen times. Inconsistent information from Turkish staff has led me to be currently stuck in Athens. I am waiting for a way back to D.C. There should be a rule that fines an airline if they board people without accurate visa papers and they fail to check it. There should also be a fine to the airline if they stop people from boarding at a transit airport leaving passanger stranded with nowhere to go or return. I ask this issue to be looked at, as I am currently stuck in Athens. I need a ticket to go back to D.C."
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Voordelen: "Nothing. I guess the fact that I made it to Israel?"
Nadelen: "Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak."
Voordelen: "The crew were all very polite and friendly."
Nadelen: "Nothing to complain about!"
Voordelen: "Boarding was on time and We arrived on time."
Nadelen: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Voordelen: "Easy booking on Kayak! Good service overall."
Nadelen: "Seats were uncomfortable, it was really hot! Not enough air conditioners."
Voordelen: "I had empty seats next to me"
Nadelen: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Voordelen: "Loved the entertainment options!"
Nadelen: "The crew seemed to be pretty busy"
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Nadelen: "La cuisine est vraiment horrible"
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Nadelen: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Voordelen: "Boarding on time. Decent food. Relatively clean aircraft"
Nadelen: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."
Voordelen: "Friendly. Lots of food and accessories."
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Voordelen: "Excellent employees from check in desk to flight attendants"
Nadelen: "Food quality was medicore"
Nadelen: "There was no child meal dispite us ordering it."
Voordelen: "The food and entertainment were okay."
Nadelen: "The staff was rude. The entertainment consoles didn’t work well."
Voordelen: "Entertainment was great, crew were polite and attentive"
Nadelen: "Not enough leg room for anyone over 6ft tall"
Voordelen: "We didn't crash"
Nadelen: "Took too long. Build a transporter soon"
Voordelen: "The food was excellent."
Nadelen: "The middle seat was cramped."
Nadelen: "Very small space"
Long delay at LAX Seat had no armrest Food poor Short staffed so service on board limited. Very disappointed but at least our luggage arrived quickly as I had another flight to catch
ne jamais voler avec Virgin en partage avec une autre compagnie
A cause de l absence d enregistrement sur le vol virgin car opéré par delta........dernier rang dans l avion et tout le reste Kayak c fini
Personnel très agréable, avion propre et à l’heure, repas et snacks bons, proposition régulière de boissons
mon commentaire précédent fonctionne pour ce vol aussi
Tous les vols fonctionnent maintenant comme les arnaques low cost et c'est dommage. Une valise en soute coute une fortune, un centimetre de siege en plus est un vendu a un tarif de dingue. en prenant un billet sur virgin, géré par Delta, donc une vraie compagnie, nous ne pensions pas que meme demander a etre assis ensemble serait quelque part payant. en effet notre tarif ne nous permettait pas de s'enregistrer avant. donc une fois au guichet plus de sieges ensemble. dans l'avion ? fauteuil ridicule pour tasser plus de passager , comme dans les vols bas de gamme, pas de boisson avant le repas, mais des bouteilles de cristalline que meme les chauffeurs uber ont arreté de donner. Et c'est une canette de coca pour 3 passagers, ben oui on va pas vous filer la cannette quand meme. Pour un vole a 1200 balles c'est vraiment abusé
Accueil scandaleuse pour l’escale courte à Manchester
Didn’t enjoy this flight at all, we were separated from our kids even though there were empty seats next to them. The quality of the food was terrible, dry, tasteless and just awful. The entertainment system didn’t work and kept freezing, i had to ask 5 different members of the crew to reset it. The crew looked dis-interested in their work and didn’t want to be there, this is the first time I flown with Delta, and I really regret taking this flight, I will definitely not be booking with them again.
The quality of the food was terrible and below a normal standard, the entertainment screen kept breaking down, had to keep reminding the staff several times to fix it. The toilets were dirty, the seats were very uncomfortable, I think this is one of the worst flights I have been on and really shocked how Delta is associated with Virgin Airlines, who are of such high standard and a much better flying experience.
Horaires très bien respectés. Le vol du retour avait même 30 minutes d'avance !
Retard de l avion … Personnel peu aimable, nourriture infecte!
L avion à attendu Les passagers retardé à cause d’un contrôle aussi mal organisé que pas aimable à Manchester… Les animaux dans un abattoir sont mieux traités !
Un retard énorme dû aux contrôles à Manchester… Mais l’avion a attendu… c est sympa ! Vol très bien, nourriture infecte… annoncés uniquement en américain, on ne comprend rien. Les stewards devraient apprendre à parler distinctement, d autant si il y avait beaucoup d étrangers à bord…
Dreadful, overcrowded,uncomfortable seating, food is less than average,
Presque 4h de retard, valise arrivée abîmée
Using a different airline instead of Virgin or delta
Flight attendants were courteous, efficient and friendly Entertainment had lots of selection Seats were fairly comfortable Food was almost inedible
Rien à dire pour un volt de petit trajet
Les fauteuils beaucoup trop étroit, pour une personne musclé. Aussi n'on les hôtesses on était formidable avec nous ,encore un grand merci
Places réservées sur kayak avec option grande place . Non respecté. Confort abominable sur le vol retour. Vol de départ annulé cause Covid seulement quelques heures avant le départ. Incertitude pour un vol de replacement, finalement obtenu 12 heures après . Merci kayak: plus jamais chez vous.
Personnel très professionnelle et à l’écoute des besoins des passagers. Repas assez bien, surtout salade fraîche. Proposition de plats aux légumes pourrait améliorer l’expérience pour les personnes qui ne mangent pas de pâtes. Globalement tout s’est très bien passé.
Un enregistrement compliqué comme à l aller. Un passager n'avait pas d attribution du e ticket par la compagnie. Pas de check in en ligne possible . Personnel un peu désorganisé
Lounge in Heathrow is great. Staff aim to please and very courteous. The upper class seat is very narrow with no storage area. Strange seating position, no options to recline the seat while sitting up. Who thought that this was a good idea? IFE minimal. On borard Lavs shared with premium economy class.
Was not let to board as the site failed to notify me if a friend purchased the ticket they need to be present at check in. Now we are not able to get a refund and paid for a ticket we will never use. Ridiculous rules as I fly from London and she lives in the US. How can she be present to show her card. $480 down the drain on top of that I had to purchase a ticket at the airport since I was already there
More veggie options. Or something healthier.
Voordelen: "The service and patience"
Nadelen: "Everything was great"
Voordelen: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Voordelen: "Seat was comfortable, good movies, etc"
Voordelen: "The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day."
Voordelen: "The crew where awesome and catered to every need and requirement."
Nadelen: "need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights."
Voordelen: "Comfy, nice crew, attentive."
Nadelen: "I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this."
Voordelen: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Nadelen: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Voordelen: "My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!"
Nadelen: "I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly."
Voordelen: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
Nadelen: "Nothing. Trip both ways were outstanding."
Voordelen: "Nobody are better hosts than the British. Great service, lovely people."
Voordelen: "The food was great. The flight attendants were very courteous and took excellent care of all passengers"
Nadelen: "Long flight lol j/k can't help that. It was a great flight, no complaints"
Voordelen: "food was great!"
Voordelen: "Top glass airline"
Nadelen: "I lake food and good service crew"
Nadelen: "The plane seemed to be a little bit old, especially entertaining equipment"
Voordelen: "Nothing really!"
Nadelen: "I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly."
Nadelen: "My flight was cancelled on Christmas Day, but we had to stand in line to wait to get onto another flight on another airline. They were so slow that the flight they tried to put everyone left and then they offered ZERO assistance to get another flight and wouldn’t even refund my ticket, just told me after waiting 3 hours to call whoever I booked with for a refund."
Voordelen: "I could sleep in peace the entire flight and the food. The little care packages we receive with a sleeping mask and ear plugs are also fun and useful."
Voordelen: "The crew were very friendly and attentive through out flight."
Nadelen: "The crew was rude."
Nadelen: "Food was terrible"
Voordelen: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Nadelen: "Refund of the whole flight."
Voordelen: "From the check in to the service on board was very good. Staff were polite and respectful."
Nadelen: "The food was small. There did not serve bread with the meal"
Voordelen: "Not flown with Delta in many years and impressed by the aircraft (A320), crew and customer service"
Nadelen: "Check-in was a bit of a hassle as kiosk would not accept our details but agent was able to resolve the problem"
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
They canceled our flights that went on anyway.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "This Transavia Airlines is not good at all."
Nadelen: "Many things cheaper does mean better."
Nadelen: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Voordelen: "Crew were excellent"
Nadelen: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Voordelen: "Confort and kindness"
Nadelen: "It was too cold"
Nadelen: "When its rain we shouldn’t walk to the air plain"
Voordelen: "Flight arrived on time"
Nadelen: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Voordelen: "KLM STAFF WERE VERY PROFESSIONAL"
Nadelen: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Nadelen: "The plane is so old..,"
Voordelen: "The aircraft"
Nadelen: "No overbooking next time!"
Voordelen: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Nadelen: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Voordelen: "Nice staff and no delay"
Nadelen: "Instead of crisps maybe a bit of cheese or crackers"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Voordelen: "Cabin facilities"
Nadelen: "They didn’t bring one of my bags"
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Nadelen: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Nadelen: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Crew was excellent -kind nice and very attentive"
Nadelen: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Voordelen: "The staff tried to help me when it was evident we would not arrive on time"
Nadelen: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Voordelen: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Nadelen: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Voordelen: "I slept pretty much the whole time"
Voordelen: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Voordelen: "The attendants took great care of us. Super smooth flight."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Arrived Early!"
Nadelen: "Left Late :-)"
Voordelen: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Nadelen: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Voordelen: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nadelen: "there was no lounge close to our departure gate"
Nadelen: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Nadelen: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Seats were comfortable"
Nadelen: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Voordelen: "Very friendly staff"
Voordelen: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Nadelen: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Voordelen: "The Crew was great. Friendly and attentive."
Nadelen: "Very small seat. Had a big person next to me and was quite uncomfortable"
Voordelen: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Nadelen: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Voordelen: "that there was a water and a blanket on each seat!"
Nadelen: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Nadelen: "Noise in aircraft. Transit time between flights was too short."
Nadelen: "I was unable to make it to copenhagen due to missing my connection"
Voordelen: "The airplane was modern and well kept. The crew were attentive and kind."
Nadelen: "Nothing - our flight out was great!"
Voordelen: "Overall, an incredible experience!!!"
Nadelen: "The food was excellent"
Voordelen: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Nadelen: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."
Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"
Voordelen: "Food was okay. Very smooth landing"
Nadelen: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Nadelen: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Nadelen: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Voordelen: "Decent movie selection and very smooth landing"
Nadelen: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."
Voordelen: "The crew is great. Did everything within their abilities to be comfortable"
Nadelen: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Voordelen: "The comfort and technology on the aircraft."
Voordelen: "Not full. Kind crew."
Nadelen: "No complaints."
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Voordelen: "The crew was so amazing and friendly!!"
Voordelen: "Friendly staff"
Nadelen: "Crew not very friendly."
Nadelen: "Should at least serve some water"
Voordelen: "Seats are more comfortable than those of many other airlines."
Nadelen: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"
Voordelen: "Good leg room. Tasty meals. A good variety of entertainment options."
Voordelen: "Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that."
Nadelen: "The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance."
Voordelen: "I had a window seat with a view of New York City as we flew North."
Nadelen: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Voordelen: "service was good"
Nadelen: "The plane was full. Sets in economy were very small."
Voordelen: "The entertainment system was very good. The crew were all efficient and courteous, with the exception of one crew member who was rather curt."
Nadelen: "Our plane arrived at IAD late due to a minor mechanical that was repaired at its previous destination. Consequently, we departed IAD almost two hours late, causing us to miss our connection in Copenhagen. Norwegian Air had a flight leaving shortly from Copenhagen to Rome, but the transfer agent told us SAS "does not re-book with Norwegian." Instead we were assigned to two more flights, one to Brussels, and another from Brussels to Rome. We arrived in Rome around 17:00 rather than 10:35 as scheduled, losing a full day of sight-seeing."
Voordelen: "Friendly staff. Good food. Movie/tv options were excellent."
Nadelen: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Voordelen: "Timely or even earlier arrival. Generally, very good experience"
Nadelen: "Delay after delay. Screaming kid"
Nadelen: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."
Voordelen: "Modern plane, great entertainment system"
Nadelen: "Paying for booze, vegetarian breakfast is awful."
Nadelen: "Small and tight seats."
Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Nadelen: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Voordelen: "The cleanliness"
Nadelen: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Voordelen: "Clean, comfortable plane."
Nadelen: "No free alcohol. Limited food options."
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Nadelen: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"
Voordelen: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Nadelen: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."
Nadelen: "Too much meat in meals."
Voordelen: "Flight was fine, service good, and our seat choice excellent."
Nadelen: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Nadelen: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."
Voordelen: "Attendants allowed any standing to ease weary legs as long as it was out of the way."