We booked through Kayak and ended up with tickets from a 3rd party named Chatdeal. They never notified us of a flight timechange of flight leaving 5 hours earlier. That time change happened months before from what I found out and we obviously never made it on the plane. They were not able to book us the following day because they" hadnt heard back from the airlines". At this time I have been waiting over 2 weeks to get any update about a refund or a rebooking despite reaching out both by phone and chat. From my point of view they are scamming people until I see that refund for a mistake that they made and it resulted in me not being able to see my mother who is dying. Any reach out from Kayak to hold them accountable would be appreciated.
Not enough food for 11 hour flight……the cheese wrap before landing was a joke.
More free food selections
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Cannot get an extra nonalcoholic drink without paying for it. For such a long flight, annoying!
The most comfortable business class seat/bed I have experienced. A lot of room to stow all your stuff. And excellent food and service, to boot!
More water delivery and less time between meals. Good food and staff
Nadelen: "Only serving beef as meal in economy was not great. A choice would be better."
Voordelen: "Good selection of movies and music. Food was mediocre."
Nadelen: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Nadelen: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Voordelen: "Nothing really; this looked like the cheapest transatlantic airline that I have ever taken. Will try to avoid in the future."
Nadelen: "Limited selection of food, snacks, and drinks Limited selection of movies"
Voordelen: "Boarding on time"
Nadelen: "Unfriendly crew & awful food"
Voordelen: "This airline is punctual and the pilots are good."
Nadelen: "The service is minimal, you pay for any alcohol and the food is nothing to write home about."
Voordelen: "The only thing that saved the flight was a good crew and decent food."
Nadelen: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."
Voordelen: "Crew, food"
Nadelen: "Boarding could have been smoother. Entertainment system could have a better selection of movies and tv programs"
Voordelen: "The crew on-board were polite and did a fairly decent job, with what they had to work with... It's a big long flight of 11+ hours, so tough to deal with so many people. An unexpected surprise was the nice selection of all types of movies to watch and kill time."
Nadelen: "300+ People on a plane will "radiate" heat, so the temperature inside the cabin after 6 hours was so hot that I was perspiring profusely. I even requested it be adjusted, which it seemed to be for a few minutes but then right back up to 27°C... it is too long of a flight to be that uncomfortable with no adjustments considered. I asked other passengers if they too were "uncomfortable" ALL said yes. This would have solved also in my opinion the screaming small children that were also obviously "irritated" A cooler cabin would have induced a "sleep" environment, none of which I was able to get. Sadly, based on this alone, I will not fly SAS again, unless Business Coach class or 1st Class. I was surprised that an additional Coca-Cola was charged for when some beverages were complimentary... puzzling."
Voordelen: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Nadelen: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Nadelen: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Voordelen: "I was treated by the cew very, very badly. Food was terrible."
Voordelen: "Free coffee in the plane"
Voordelen: "Great flight, friendly crew, good food, entertainment was ok"
Nadelen: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Nadelen: "Expensive rates on luggage"
Voordelen: "The service is nice, people are friendly, and good environment at airport!"
Nadelen: "The flight delayed too long...I was waiting total 8hrs in Copenhagen Airport! The first time I took SAS."
Voordelen: "Very friendly crew Intime departure and arrival"
Nadelen: "It was extremely cold in the plane (I was in row 32). Many passengers had the blue blanket wrapped around them even over their head"
Voordelen: "Delayed flight arrived nearly on time."
Nadelen: "- Boarding process chaotic. Boarding began 20minutes after the scheduled delayed-boarding time without any notice. Gate seating area at CPH was far too small - very stuffy and standing room only. - Aircraft on its last leg. Most of the A340's seats had broken cupholders. Restrooms were out of paper/soap with no attention from crew. Overhead personal lights were either burnt or malfunctioning. - Lunch meal was decent. pre-landing meal is the same as the snack... some sort of dry and non-appealing wrap. - Crew did not perform passenger safety-check before takeoff and landing (seat backs raised up and seat belts fastened)."
Voordelen: "I am pleased we landed."
Nadelen: "entertainment system did not function properly. when it did, movie selection was terrible. very mediocre flight experience by mediocre, government funded airline that doesn't really need to compete for business."
Nadelen: "Mostly junk food"
Voordelen: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Nadelen: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."
Voordelen: "I liked the movie quality and overall order of the stuff and the flight."
Nadelen: "Since when do I have to pay for wine? :( Also, too few movie choices."
Voordelen: "Very comfortable 11+ hr flight. I also had an empty seat next to me so maybe that helped? The food was great."
Nadelen: "I wish the landscape cameras worked the entire time!"
Voordelen: "Entertainment variety"
Nadelen: "You had to pay for drinks"
Voordelen: "Service, etc."
Nadelen: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."
Nadelen: "Had to pay 70 euro to check 1 bag at the airport!"
Voordelen: "Ground crew was very helpful and flight was comfortable."
Voordelen: "Was able to selct my seat"
Nadelen: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Voordelen: "The pilots were excellent : smooth takeoff and landing. The plane seemed a bit shaky at times in the air; perhaps it was windy, although the skies were clear. Good food; good stewardesses. Entertainment had very good movie choices and games."
Nadelen: "The side lights never were turned off, so it was hard to go to sleep. On a long overseas flight, there should be some down time. It was dark outside part of the time, but never dark inside the plane. The leg room is also a bit cramped for tall people."
Voordelen: "Food was ok"
Nadelen: "Crew members not friendly."
Voordelen: "The non stop to Copenhagen from San Francisco was excellent. We departed on time, arrived on time.The seats in coach were much more comfortable than other airlines. I will fly SAS again."
Nadelen: "I think if there were a few choices for the dinner service I would have been happy."
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Voordelen: "The cabin is new and the crew is professional and nice"
Nadelen: "Food needs much improvement, it's the same menu as last year. They charge a fee for booking desired seats where they didn't have last year. Entertainment can have more recent movies."
Voordelen: "Good entertainment options on board. Helpful crew and good snacks."
Nadelen: "I didn't find an option to request special meal online. The only way was to call customer care which wasn't available at all times."
Voordelen: "Great experience overall except for one flight attendant for inbound flight to Copenhagen - his attitude was a bit too casual although he was friendly."
Nadelen: "wifi - never worked"
Nadelen: "the seats are very narrow, not comfortable movies are not good - either old or low rated movies"
Voordelen: "The dinner was great!"
Nadelen: "The variety of movies was more limited than I expected."
Voordelen: "Easy upgrade to business"
Nadelen: "Breakfast. A bit strange to have cold salad with cous cous in the morning but perhaps it was meant as a combo lunch"
Voordelen: "The flight attendants were friendly, the seats were very comfortable, and the lunch was good. The movie selection was great!"
Nadelen: "I wished the dinner was a little more substantial. It felt more like a snack than a meal."
Alaska Airlines is 100 times better than Iceland Air
Nadelen: "Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay"
Voordelen: "I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great."
Nadelen: "I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!"
Nadelen: "They need to check the tv screens. On two different IcelandAir planes my screen wasn't working."
Nadelen: "Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing."
Voordelen: "La rapidité du vol"
Nadelen: "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."
Nadelen: "Better entertainment"
Voordelen: "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Nadelen: "offrir une petit collation non payante pour un vol de 5 heures..."
Nadelen: "Eviter les retards"
Nadelen: "Eviter les retatds"
Nadelen: "Purchased only one way fee for luggage at expensive rate and had to pay another luggage fee on way back. Was not informed it was only one any fee . No complimentary food or snacks offered considering it was an 8 hr flight. When we did purchase a meal, portion size was very small."
Nadelen: "Price the tickets where the luggage and food on a nine hour flight are incuded"
Voordelen: "The seats were spacious though they did not recline at all. The flight was very smooth, including the landing!"
Nadelen: "We sat on the runway for 35 min due to a maintenance issue, but the wifi was working, so it made the time go by."
Voordelen: "I bought the ticket from Iceland Air because their flights schedule dovetailed nicely with a traveling companion."
Nadelen: "On the eve of my departure, I was informed that my return flight had been cancelled and rescheduled without: any offer of compensation, or, an offer of alternative flight arrangements. Pleas to address the situation were totally ignored. This, I believe, is an unconscionable way to run an airline."
Voordelen: "Captain's landing skill, boarding on time"
Nadelen: "Would be better to have more leg room! Checkin counter hospitality"
Voordelen: "Everything was ok"
Voordelen: "They provide children with activity books and a meal which is helpful."
Nadelen: "Iceland air serves no complimentary food. The food that they do have is sub par and very expensive."
Voordelen: "Economy class OK for comfort. Staff very friendly and helpful. Had enough bathrooms for size of plane"
Nadelen: "Food choices did not have any salads except falafel."
Voordelen: "The crew wasn’t very friendly and service was minimal. I was asleep when beverage cart came around, they never came back for a 8+hr flight."
Nadelen: "Better service"
Voordelen: "The crew was friendly and professional. They came around often with water, which was key."
Nadelen: "The boarding process was strange. We landed onto a bus and boarded the plane on the tarmac- all fine. But it would have been nice to have an announcement as we arrived at the gate “ladies and gentlemen traveling to Denver, we will begin boarding in a few moments. Here is how this will go or this is"
Nadelen: "Again, no new movies to choose, only outdated ones."
Voordelen: "Food was decent. Crew was friendly."
Nadelen: "TINY seats. Strange boxes underneath that block your foot room. There are no air vents on their planes so you will be either too hot or too cold. The in flight entertainment system crashed and did not work at my seat."
Voordelen: "Decent Icelandic movie choices Great staff"
Nadelen: "Horrible Inedible food.... so salty"
Voordelen: "Smooth on time flight...helpful responsive crew. Loce watching movies!"
Nadelen: "Food was not great...economy seats tight especially when the person in front of you puts their seat back and are essentially sleeping on you lap. This happened to me coming and going...."
Voordelen: "The crew"
Nadelen: "The boarding process was so chaotic at Iceland airport. Also for a 8hr flight food should be given not charged. The movie selection good have been better."
Voordelen: "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Nadelen: "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"
Voordelen: "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Nadelen: "Pas de divertissement en français. Pas de service en français. Retard au départ."
Voordelen: "Food on business class was good. The coffee was excellent."
Nadelen: "I had to wait almost one hour at check in. The person in charge said there were "issues" with my visa. She allowed me to board to Reykjavik and said the issues would be solved as I flew. I had to check in again at Reykjavik. There was no "issue" with my visa and I was received normally at my destination. Comfort level on business class was sub-par and options on entertainment center very limited."
Voordelen: "I had sprained my ankle the day before my flights, and the crew were all very nice and accommodating for me."
Nadelen: "I didn't like the fact that when I booked my flight, I was misled to believe that my checked baggage was included. The message said that "cabin baggage was included", but since when is cabin baggage NOT included?? I was surprised to find out when I was checking in that I had to pay an extra 50 Euros to check my luggage in, which I was really not happy about since the flight itself was already so expensive."
Nadelen: "The check-in process was horrible. It took over an hour to drop off our bags and get a boarding pass."
Voordelen: "Iceland Air personnel were super accommodating, in Seattle on the ground and in he air."
Nadelen: "Swissport personnel in Europe were awful. Bags were delayed in Amsterdam for over an hour after landing. Check in at Brussels was also an hour long queue. Boarding in the terminal in Iceland was very disorganized."
Voordelen: "Flight attendants are courteous and helpful. Movie selection ok. I was able to finish 2 movies in our flight from KEF to SFO and I slept in between. I feel that the seats able to recline further than other airlines (or is it just me) but uncomfortable esp when upright. Seat looks clean but trays have stains (coffee?) so I have to use my wet wipes to clean our trays. Good leg room."
Nadelen: "In flight food are expensive and not that good (hamburger). Ran out of other food items. Free juice and water only. No milk. I don't know if coffee or tea is free but it was offered. We brought our own food on the return flight. Random flashing lights inside cabin we don't know here it came from and didn't ask the crew. Boarding could be more organized."
Voordelen: "The TV and movie selection was good. The idea of staying for up to seven days in Reykjavik without an increase in fare is excellent, but, from this experience we doubt we're going to fly Icelandia again."
Nadelen: "As described above, the boarding at the stopover in Reykjavik was the worst I've ever witnessed. The available food choices and the quantity was very poor. After an eight hour flight we were very hungry."
Voordelen: "The plane was quite modern and comfortable"
Nadelen: "I preordered and prepaid for meals, but on this flight I had to go ask for my meal."
Nadelen: "Inconsiderate passengers who recline their seats fully."
Voordelen: "It was clean which was great but that was it."
Nadelen: "That it was an 8 hour flight with no provided food and no headphones (unless purchased). The crew was non existent and only came through once with a mediocre free drink selection. For the price of the ticket and how the website was laid out, it looked like the first bag checked was free. When I got to the baggage check, I was charged 89 dollars each way. Ridiculous and no explanation."
Voordelen: "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Nadelen: "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."
Voordelen: "Somewhat on tome"
Nadelen: "We got stuck at the agent counter checking in our bag for 30-45min cuz they couldn’t figure out my wife’s visa. They also charged us €88 per check in bag. We could t do it online for some reason. I’m never flying this airline again."
Voordelen: "Good movie selection?"
Nadelen: "I had to pay for extra luggage, because though I paid for an Economy Standard ticket which does come with checked-in baggage, there was nothing written on my ticket to prove it. I paid for the standard ticket ahead of time specifically. Although the staff were nice enough, for a struggling student, this mix-up was unacceptable. I now find myself making calls and trying to get in contact with both Kayak and Icelandair for a refund of the 88euro. I think I was particularly unlucky, because I was picked twice for special security checks, which pulled me out of the line I was waiting in while the flight was delayed, and I had to re-enter the line at the end. Though I requested window seats, I did not receive one either time (though I knew it wasn't guaranteed). There was also no overhead storage space for carry-ons overhead, so I had to make my way to the front of the plane to store my backpack, and several of those who came after me had to sit with their carry-ons on their lap. The seats were also pretty uncomfortable with a thick unadjustable headrest; and the air quality was terrible, a bit smelly and very dry. As a frequent flyer (who does fly with icelandair occasionally) this was unusual."
Voordelen: "Nothing good about this airline"
Nadelen: "Forget about comfortable experience during the flight. The way how they list the ticket from Kayak is the scam. Stated Economy class on Kayak and their own website ticket info. Once you chek in, they will stated this is the cheapest economy ticket, doesnt allow any baggage, and you have to pay I think around $150 for round trip baggage. End up with just to carry on, wouldnt able to shop in Europe. If you includ baggage flight would be similar to other airline provide baggage and quality services. Huge mistake, customer service located overseas, and dont care about customer."
Voordelen: "Got home safely"
Nadelen: "Typical flight now days. Seats are too small for comfort. There needs to be action by regulators of aviation industry to increase space for coach passengers. I think these regulators should be required to fly coach three times a year in a coach seat on flights of three hours or more."
Nadelen: "Baggage fees were horribly expensive."
Voordelen: "Everything went okay for us on this flight. In the future, I will suggest to my wife, who books air travel for us to read the fine print. The cost to check a bag was $100.00 which would have run us $300.00 for the trip: Boston to Brussels with a layover in Reykjavik, but on the return Brussels to Reykjavik with four days in Iceland and the return to Boston, so there goes the cheap flight! I did enjoy the in-flight movie and a documentary on the return trip as well."
Nadelen: "My own earphones on the flight from Brussels to Iceland did not work. I could not plug them into the system."
Voordelen: "My exit aisle seat was just great, with no one on either side of me !!!!! Very kind airplane staff. I had a great sleep."
Voordelen: "Clean plane and facilities. Nice crew. Email notifications of delays"
Nadelen: "Multi-hour delays - strike induced on outbound flight, weather induced on return flight. Email notifications were nice but inconsistent. Expensive food."
Voordelen: "Second time I have flown to Brussels with Iceland Air. I love their customer service and especially the flight route. My flight going over was cancelled due to weather. I called their reservation office , had to wait on hold for 1 hour and 15 minutes , but it was worth it. The reservation agent found me a new flight on LH, she explained I would get a conformation about 3 hours after our conversation with the flight information and new txt information. I was able to check in with LH on line that evening. Iceland Air had every pre assigned seats for me."
Nadelen: "The boarding process in Kevlavik is pretty awful. No seating around gate areas. You have to stand in line for about 30 minutes to then have to get on shuttle to be driven to plane where you have to walk on stairs to get to plane, or in some cases you actually get to board from the terminal, which happened yesterday. I have MS,and sometimes standing for long periods of time and then having to climb up stairs is difficult for me. I also see a lot of elderly people and parents with babies having difficulty with this boarding process. Their airport really needs major expansion for the amount of people that travel thru their. Seating araes around their gates should be a priority."
Voordelen: "Good price and short layover. The plane was clean and comfortable."
Nadelen: "The boarding process in Reykjavik was chaotic. Food and entertainment available for PURCHASE."
Voordelen: "Personnel sympa, avion confortable."
Nadelen: "Absence de repas de qualité offerts."
Nadelen: "48h et 27 minutes de retard sur l'horaire prévu."
Voordelen: "Very friendly crew"
Nadelen: "Flight got delayed. Would be nice if the crew would come around w water occasionally"
Voordelen: "Great to go through customs in Dublin so the landing at home is easy."
Nadelen: "The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time."
Voordelen: "I liked the pretzel snacks and the entertainment options."
Nadelen: "I had a flight from London to SFO with a connection in Dublin. However, since I was traveling to the US I had to go through customs in Dublin. There was an hr an a half layover and yet I was running to the gate to make my connection. This seemed to be due to an inefficient system."
Voordelen: "Des infos ont été données par le pilote ou l'équipage"
Nadelen: "Propreté de l'avion Ponctualité à l'atterrissage et au décollage"
Voordelen: "the food"
Nadelen: "the service was disgraceful"
Nadelen: "Boarding was chaotic because everyone, no matter where they were seated, queued up half an our before the boarding began. There was no "pooled"boarding"
Voordelen: "Crew was very nice and helpful. Boarding process could have been better it was slow."
Nadelen: "It would be nice to offer more than just coffee, tea or water for free and come around more often."
Voordelen: "La rapidité"
Nadelen: "Les repose tête"
Nadelen: "retard conséquent sur l'aller comme sur le retour. Tout est payant à bord."
Voordelen: "The staff is very friendly and helpful."
Nadelen: "No announcements were made over the PA or out loud at any point for boarding, except for the last section."
Voordelen: "La place et le.vol.."
Nadelen: "Humeur du personnel de bord"
Voordelen: "Fast boarding"
Nadelen: "No food or drinks offered"
Nadelen: "Pas de snacks, tres cher pour mon billet"
Nadelen: "Vol de souvenir dans bagages en soute"
Voordelen: "The flight was short."
Nadelen: "I am 6ft 2ins. and the legroom was awful. My knee still hurts. The staff was not very friendly. It’s amazing that flight attendants don’t realize that they work for the passengers and not vice versa."
Voordelen: "Boarding and on time schedule"
Nadelen: "Seats, food and not enough beverages"
Voordelen: "Better food than on British Airways flight from San Francisco to London. More comfortable on Are Lingus than on British Airways flight from San Francisco to London."
Voordelen: "fauteuils confortables, personnel trés aimable, transit à dublin rapide et bien organisé"
Nadelen: "la nourriture, mais comme pour toutes les compagnies aeriennes"
Voordelen: "Vol avec du retard au départ. Mais une volonté à décoller au plus vite pour compenser ce retard. Accueil chaleureux."
Voordelen: "The staff was very friendly this time, though thats not always the case. The entertainment is very good."
Nadelen: "The plane was really old with no space to move in the seat. Once the person in front reclines, you pretty much can’t even get out to go to the bathroom."
Nadelen: "Plugins for headphones too old: no stereo sound. Paid for WiFi but it didn’t work."
Voordelen: "The crew was cheerful and the food was decent. It's a nice option for going from Europe to the US. Going through US customs in Dublin is much more convenient than waiting in line for 2+ hours in America after a 10+ hour flight."
Nadelen: "Boarding seemed a bit chaotic. Everyone had already lined up before they even started boarding business class. The seats and the on-demand IFE are a bit dated."
Voordelen: "Bagages misent en soute gratuitement."
Nadelen: "Pas de traductions des consignes aucun effort des hôtesses vols avec 30min de retard"
Nadelen: "Their food is grotesque."
Voordelen: "I loved that the trip was relatively short and uneventful. The food was adequate, but nothing to brag about and very little. The hostesses were nice,better than last time. The price was right on, mostly for a trip of under 15 hours...when usually it is 20h with a stopover."
Nadelen: "On the way over, I couldnt get water. The trolley didn't come by, and I had to "leg-over" my sleeping neighbor to get a glass of water fo the back reserve. The TV wasn't working; the remote was dead. As it was a night flight, it didn't matter tt much for me, but it should've been working. The passengers could have been spread out better as there were completely empty middle rows. It would have helped with comfort."
Voordelen: "Great service. Food was alright. Quick boarding"
Nadelen: "Luggage took forever to arrive."
Voordelen: "The vegetarian meal was not available on either of my flights. I’d say they were a bit stingy handing out water as well. Space was good for the seating overall."
Voordelen: "The staff was generally pleasant (except for one attend on the SFO-Dublin flight. The lunch and dinner were very good (desserts as well were better than on other airlines I have flown). There was a good selection of movies."
Nadelen: "The seats on the trip Dublin to SFO were a bit cramped. I wasn’t able to lean my seat back as the passenger behind me asked me not to because his knees were already touching the back of my seat. The web check in was prone to error. For both legs I had to start the web Checkin at least twice. I also got an error page when I tried to print my boarding pass. I do’s not find a way to add my boarding pass to my iphone’s wallet."
Nadelen: "Pas de note pour le divertissement ou les repas car pour les 1er il n y en a pas et pour les second je n ai rien prix ."
Voordelen: "The crew"
Nadelen: "Food not good , entertainment system old un updated and slow"
Nadelen: "I didn't make the flight because I was a few minutes late and they used the excuse of US preclearance to not let me try to go ahead and go through security despite being there well over an hour in advance."
Voordelen: "Not much. I'm always grateful for safe travels."
Nadelen: "Their cc machines couldn't process America credit and debit cards (I was one of 5 ppl in my row that had the same problem). When I paid w euros they didn't have change, said they would bring if before I landed and never did. This happened both to and from EU. Additionally the internet didn't work AT ALL and none of the attendants had a Clyde as to how to set it up. Finally, the attitude at large was dismissive, the idea of customer service is clearly not one Aer Lingus has embraced."
Voordelen: "The seats were comfortable, the crew was friendly and the food was okay."
Nadelen: "The entertainment system wasn't great. The earphones quality was quite bad and felt really uncomfortable. Unfortunately, AerLingus still has that double pronged plugs and I wasn't able to use my personal set (actually, I could but sound would only work on one side). I'll definitely fly with them again, only next time I'll bring an attachment for me to be able to use my headphones."
Voordelen: "ils ont accepté une valise en soute gratuitement"
Nadelen: "aucune collation gratuite , pas même un verre d'eau ou un thé"
Nadelen: "We reserved specific seats by calling Aer Lingus directly 4 months prior to our trip. When we arrived in Dublin from Paris, we were told by a very uncaring Aer Lingus representative that those seats were not available and were assigned seats that split up our family. He acted as if he could care less. The food was average. I have never flown internationally and had to pay for alcohol. Seat space is never great in economy, but this was one of the worst. Luggage for our entire family was lost for 36 hours."
Voordelen: "I had the whole row to myself so I was able to catch up on my sleep which was nice. The"
Voordelen: "I thought the Airbus 330 was new, well maintained and clean, but the plastic fittings and layout were cheap. The crew was friendly and conversational."
Nadelen: "The food, which was small and unappetising was served 1 hour into an 11 hour flight, and aside from a burrito near the end, nothing was served. They said that the drink cart would not be coming around but the one time 1hour into the flight before dinner, and wouldn't be coming round again, so We'd best order our drinks ahead of time if we wanted any wine etc to have with dinner. Very inconvenient. Leg room ridiculously small ."
Voordelen: "Clean plane, great service, delicious food with a menu card to boot - nice touch - good entertainment: I highly recommend Aer Lingus!"
Nadelen: "The American pre-clearance in Dublin did not mind running me a half an hour late to be the last to board the plane with everyone waiting and ready to go, very stressful!"
Nadelen: "It was delayed, stewardess not friendly"
Voordelen: "Friendly flight attendants!"
Nadelen: "Inflight entertainment needs upgrades: better options and better performing screens."
Voordelen: "My flight arrived late from Amsterdam. Once I finally got my boarding pass to San Francisco it stated them he gate closed at 10:45, it was already 11:15. I don't know where to go. There was no one to guide me until I was close to the gate and finally after running the entire distance I was told that the flight would not board till 11:30 and depart st 12:30."
Nadelen: "Awe linfus should provide assistance st gates and throughout the airport. The entire experince could have been made easier with a few words of assistance."
Voordelen: "Crew members are very pleasant. Entertainment was good."
Nadelen: "Very small snack provided at second mealtime was inadequate for body clock time wanting dinner."
Voordelen: "the crew was wonderful and so very friendly"
Voordelen: "The crew was very helpful and after becoming ill after eating the meal, one of the flight attendants was extremely nice and checked in on me from time to time to give me water."
Nadelen: "The special meal I received actually made me quite ill. I highly recommend bringing your own food on board or purchasing the snacks on the flight instead."
Nadelen: "Bagage sélectionné pour aller en soute sans demander l'avis du client. Résultat = perte de 30 min pour récupérer la valise."
Nadelen: "We were not seated together. Unable to choose seats in advance or contact them in advance by phone as closed for holiday."
Voordelen: "I've traveled Aer Lingua several times and been pleased enough to keep choosing AL for my transatlantic trips, however this, the on February 4th 2017 was my last favorite because this time i felt the low-budgetness of travel. there was less leg room, the food was edible, the in-flight A/V was not worth the effort of trying to watch our listen and the crew in my section not very attentive. Having said that, this was a one time mediocre experience that I'm reviewing and hasn't put me off AL at all - it's a good airline and I will continue flying with them."
Lost bags - airline admitted fault
J’avais réservé un repas cacher et l’hôtesse de l’air m’a dit qu’il n’y avait aucune réservation
Delayed again for over 2 hrs
Transmission de fausses informations, 2 vols annulés, attente de plus de 3 heures au deal TAP pour obtenir de fausses informations.
48h dans la vue à cause d’un avion cassé
Mauvaise organisation de la gestion des documents COVID
Problèmes multiples lors de l’embarquement Mauvaise organisation de la vérification des documents pour le COVID. Retard.
Le prix de la compagnie est plus cher que les outres
The new plane Airbus "NEO" has low cabin pressure and my kid had nauseas. In our trip back, we had to medicate him. In addition, the new planes for shorter legs, like Lisboa to Rome, they remove the reclining feature of the seats after the first emergency exits all the way to the end of the plane. The headrest is flat and un-adjustable. Uncomfortable. TAP ordered these new planes with these features and they are making the flights really unpleasant. This strategy is not working. I would think again before booking with TAP. The crew was efficient and boarding was good despite of all requirements by the countries. The food was ok.
L’attente est beaucoup trop longue et tous les passagers ayant eu une escale avec TAP ont raté l’avion.
Nadelen: "Ils ont perdu mon sac avec ma carte bleue et permis de conduire je ne Peux pas payer mon hôtel je sais pas où dormir"
Voordelen: "I liked the food"
Voordelen: "New plane, great seating."
Nadelen: "Food should be tastier and boarding should be more efficient and on time."
Voordelen: "6h30 de retard, 0 communication, connexion ratée, toujours dans la queue à Lisbonne pour savoir si on va avoir un hôtel pour ce soir."
Nadelen: "Plus ou moins tout, et au moins donner un repas correct."
Nadelen: "It was a very old plane with two movie options that were just running from the start of the flight on a scratchy screen."
Voordelen: "seat was very comfortable with good leg room. Crew was very polite"
Nadelen: "coming thru the cabin for garbage pickup more often"
Voordelen: "2 free checked bags"
Nadelen: "Very long wait time."
Voordelen: "Crew was very good. Seats were spacious. Plenty of entertainment."
Nadelen: "More frequent snacks."
Voordelen: "Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema."
Nadelen: "No delays."
Nadelen: "Pas de retard !!!"
Nadelen: "C’est complètement bizarre , on ne peux pas choisir un film pour commencer a regarder. Ils commentent au même temps et c’est vraiment impossible."
Nadelen: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"
Nadelen: "The entertainment system did not work and could not be switched off. This issue could only be solved by the crew placing blankets over the screens. This happened both in my seat and my wife’s seat. I don’t think this is acceptable for very expensive business class tickets."
Voordelen: "Smooth boarding, good vegetarian food options, helpful and friendly staff, and more legroom than my previous flight."
Nadelen: "No entertainment"
Nadelen: "Aircraft left an hour late after rushing us through the terminal. The cabin was freezing, the food was bad. 13 hours was a very long time."
Nadelen: "Aucun rappel du vol.aucin message d'alerte. Aucun sens commercial. Je ne suis pas montrée à bord. Achat dun nouveau billet. Fini avec la TAP."
Voordelen: "Bon vol bon pilotage plutôt confortable Proposition de boissons"
Nadelen: "La proposition de sandwich Un peu de retard au décollage"
Nadelen: "Départ à l’heure"
Voordelen: "Personnel de bord souriant et au petit soins. Avions propre"
Nadelen: "Embarquement encore une fois chaotique, encore une fois en retard (aller comme retour) et une politique de bagages à main aléatoire. Malgre une taille autorise, impossible de comprendre pourquoi nos valises sont passées en soute plutôt qu'à main par rapport à la valise du voisin. Dommage"
Voordelen: "Avion propre et moderne Personnel à l'ecoute"
Nadelen: "L'embarquement catastrophique. Personnel peu sympa, j'organise et aucune explication sur le retard."
Voordelen: "Self checkin, there was no line and things moved quickly."
Nadelen: "Flight was almost an hour late because the boarding process was so slow. They took forever and then literally bussed us to the other side of the airport to the budget carrier side, which wasted more time. Was a bit of a joke really. Served seafood snack, not everyone eats seafood."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Repas pas top, pas de divertissement si ils ne sont pas télécharger en amont dans l’application."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Les repas sont pas top, pas de divertissements si on ne telecharge en avancent ceux de l’application."
Voordelen: "Rien. Nous n'avons pas eu accès à notre vol."
Nadelen: "Nous sommes arrivé 15min avant le décollage et nous nous somme vu refuser l'embarquement. La prise en charge par la suite était catastrophique. Et cela decale toutes nos vacances et engendre des frais supplémentaires."
Voordelen: "La place pour les jambes"
Nadelen: "Nous avions une correspondance à Lisbonne. Le personnel. Le départ sur Paris étant en retard le personnel aurai pu faire sortir en priorité les personnes ayant une correspondance et nous affréteur une navette pour que nous puissions prendre notre vol. Nous n'avons pas pu monter dans l'autre avion."
Nadelen: "Again contact to customer service ahead of the flight was impossible I sent 3 messages about travel with ESA dog and got no response"
Voordelen: "Le personnel de bord était sympathique."
Nadelen: "Mon repas et celui de certains passagers venait d’une enseigne du lounge de l’aeroport Exki: un but de baguette dur comme pas possible donc je l’ai touché avec de la confiture, du beurre et un muffin pas du tout frais..."
Voordelen: "Encouraged to take the pillows home they were nice"
Nadelen: "Headphone jacks that work would have been nice. 6.5hr flight without sound! The crew disappeared and would only give half cups of water when asked for. ALCOHOL not just wine and warm beer."
Voordelen: "Everything was very good."
Voordelen: "Bien organisé"
Nadelen: "Pas d’ecran Disponible pour regarder des films"
Voordelen: "Petite Collation appréciable"
Nadelen: "Pas de divertissement (écouteur, écran..) pendant 2h25 de voyage"
Nadelen: "J ai du paye 120 euros au guichet d enregistrement pour 1 bagage en soute alors que sur lors de l'achat il m a semble avoir droit a 1 bagage. Mais impossible de retrouver la trace sur mon mail de confirmation. Pouvez-vous vérifier et a l avenir être plus clair sur nos droits ou non aux bagages en soute ainsi que le prix du bagage sur votre site si vous le proposer et le prix au guichet . Cela augmente significativement le prix du billet donc mérite de nous informer clairement et complètement. Merci de votre compréhension et de votre réponse."
Nadelen: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."
Sitting in business class and the seats don't recline. No entertainment at all. Food was ok. It was an old Airbus.
Voordelen: "Nothing, very poor seating, to me it felt like that Condor think we are small in Europe. I’m 1,85 and my knees are pressing against the seat in front the entire flight. Nothing from Condor is for free, not even a glass water. On my 20 min flight from Tenerife to Las Palmas Canary Air serves a complimentary glass water....."
Nadelen: "Everything, no more Condor for me, I rather pay extra to fly with an decent airline with good seats and pitch wide and were they serve a glass of water for free"
Voordelen: "Food was okay. Fairly quick because they dont give options, everyone gets the same thing."
Nadelen: "Only 2 movies available."
Voordelen: "Plane was nice. Good was great and there was plenty of it."
Nadelen: "Crew did a good job by I got the slight feeling they were working their way to their own vacation. Might have just been their youth."
Voordelen: "I was able to upgrade to business class at a reasonable rate. It was well worth it and the ticketing agent made it as easy as possible."
Nadelen: "There could have been someone at the gate sooner to answer questions or complete upgrade transactions."
Voordelen: "The cabin crew were outstanding!"
Voordelen: "Air hostesses friendly and helpful"
Nadelen: "During a 10 hour flight i mist be able to move a bit every 2 hours but soooo little space. Seats uncomfortable especially when seat in front releases back Food very poor."
Voordelen: "The plane is very comfortable with wide seats."
Nadelen: "My baggage didn't make it to Austin. I don't know when I will have it back. Not really professional baggage re clame handling... The food made my tummy hurt and no choices. Sucks to buy entertainment after a 1000 dollar ticket price and I could only pay with cash on the plane."
Nadelen: "Flight delayed for more than an hour but we were told we couldn’t check the luggage even though we had already checked in!!! Cleared immigration without being able to check our luggage and the flight still hadn’t landed to even refuel and go through it’s ground checks!Now we’re without clothes for a week!! Worst customer service ever with aggressive non chalant Condor agents worst travel experience ever"
Voordelen: "Service on flight was second to none."
Nadelen: "Check in at Frankfurt Germany was like Cattle. Very Poor"
Nadelen: "No assigned seats for a family of four with kids? No movies unless you had cash (their Visa machine wasn’t working)"
Nadelen: "It took over an hour for the baggage to start coming out, and they were so disorganized it came out on two different baggage carousels."
Voordelen: "The price was reasonable and the schedule was great - leaving late evening and arriving in the morning was perfect. Non-stop from BWI was also a big plus. Checkin online was easy and there were no hitches with luggage. We had an on time takeoff and arrival and our luggage arrived with us."
Nadelen: "The food was bland and there weren't any options, getting refills on beverages was impossible. The seats were cramped and absolutely EVERYTHING that might improve comfort was extra. Fortunately, I always travel with a variety of earphones, to we didn't have to pay for theirs. Paying for the pitiful selection of entertainment options would have added insult to injury."
Voordelen: "Onboarding/offboarding were painless, and flight attendants were generally nice."
Nadelen: "I'm 6'6" and barely fit in the seats. I've learned to live with that, but it was frustrating that only 2 of the 7 front-row seats with extra legroom in the section were occupied before the flight, and a flight attendant chose a much shorter and not elderly passenger to fill a third seat in that row, leaving no alternative seating options for me and my wife to request. Most other airlines notice my size/discomfort right away and offer to work with me, especially on transatlantic flights. Food and entertainment had limited options and were nothing to get excited about, but you get what you pay for."
Nadelen: "Les films sont payants pour les clients économie. Ayant été rebookée sur ce vol depuis une compagnie aérienne où j'aurais dû avoir accès à du divertissement gratuit, je trouve ça moyen. Idem pour les boissons alcoolisées. Les hôtesses n'étaient pas du tout attentives ni avenantes. Je leur ai demandé s'il était possible de changer de siège après avoir dû laisser mon couloir à une personne avec des problèmes de mobilité. Elles m'ont d'abord dit qu'il n'y avait pas d'autres sièges disponibles en couloir. Le commandant annonce que l'embarquement est complet. Je redemande à une hôtesse car je vois plusieurs sièges de libres. Elle me dit "Je ne sais pas tant que l'embarquement n'est pas fini". Sans même ajouter "Je vais vérifier, je vous dis dans 2 minutes". Elles étaient limite désagréables. Mauvais service."
Voordelen: "Correct pour un vol low cost."
Nadelen: "Confort des sièges approximatif"
Voordelen: "Smooth flight and I always appreciate the flight tracker!"
Nadelen: "Either El Al Airlines or Condor lost my bag:-( The boarding process was really weird and slow. It would have been nice to have identified the gate earlier."
Nadelen: "Getting off the plain in Dominican Republic and having to pass through migration control there!!"
Voordelen: "Decent food and had USB plugs to keep phone charged"
Nadelen: "Unpleasant staff"
Voordelen: "Space in Business Class was divine!!!"
Nadelen: "Ophelia caused some shake moments, not related to Airline."
Voordelen: "The absolute most uncomfortable seats I have ever flown in. Not something to save $$"
Voordelen: "crew spoke English well and was very friendly and helpful, good selection of new movies"
Nadelen: "middle seat and real tight, no climate control, so was really warm whole trip, and kept interrupting our movies with pointless annoucements"
Voordelen: "cost to bump up to business class was 720 euros apiece? Coach seats very uncomfortable, probably wont fly them again due to this movie selection good, had to pay for the use of headphones and to watch movies"
Nadelen: "cabin was way too hot, happy I had layers on so that i could cool off flight took off late and boarding was a mess, just a gob of people no organized sections Seats very uncomfortable, too short for tall people, with seat reclined hard on back."
Voordelen: "Fast service, tastee food"
Nadelen: "You need to pay for the tv and alcohol (wine), + few and little portion of food is served, if u wanna eat more, u can order, but only junk food is available. It was cold during the flight."
Voordelen: "Bypassing Athens was great but the very very early, extremely early departure was not good."
Nadelen: "Low cost and not going through Athens. Also we flew condor from Seattle. We should have been able to check our bags all the way through to Samos"
Nadelen: "The free movies/tv were not even worth watching. For a nine hour flight I'd expect a bit more of a selection"
Voordelen: "The crew was attentive and responsive. The exit row had adequate leg room for me because I am tall. Food was not bad."
Nadelen: "These are the following issues I had leaving Frankfurt: 1. They assigned me a different seat, even though I paid 99 euro to book a specific exit row seat. When I asked an employee at the airport, she told me I can contact Condor for a refund and gave no explanation as to the issue. I ended up showing a flight attendant my proof of purchase and my boarding pass with the exit row seat assignment and he was able to switch my seat. The person who was assigned my seat never paid for it, so he was willing to switch. I find this unacceptable. 2. The boarding process was a nightmare in Frankfurt. While I understand there was enhanced security due to the terrorism in Barcelona, it could have been handled far more efficiently. For instance, because I transferred airports from Barcelona, I needed to go through passport control twice and go through security again before boarding. The problem arose where there were two different lines to process the passports the 2nd time from Condor and when that was complete, to go through security. It was a large waste of time. 3. The flight was full to Austin. As a result, I was required to check my larger carry-on bag. They tried to charge me 75 euro for the second checked bag even though they were forcing me to check it on. Absolutely unacceptable. 4. They charge 8 euro for every movie and tv show available except two movies: Garfield and the last Harry Potter movies and 2 episodes of two tv shows. For an 11 hour flight, this was incredibly disappointing. The movies available were a mix of older and new. There should still be some unpaid entertainment options available in Coach. That's ridiculous."
Voordelen: "Lufthansa experience was very good, all around. No problems, friendly staff, in flight smack. On a short flight...very pleasant experienxe. Staff were really great. Condor was a different experience. Boarding was unpleasant because specific rows were called to board after everyone had already lined up. It was very unclear where people from. Thyo stand, as no staff were guiding this process. Another passenger became very rude when he felt i stepped in front of him in the mess of a line. Have staff guide this process, or having clearly marked places to stand, would be helpful. It would be nice to have a little more leg room, food that wasn't extremely cold (like it was nearly frozen), & larger movie selection included."
Nadelen: "Movie selection Cold fish patty for breakfast (an aquired taste, i believe) Food that was very cold (bread l, butter) Leg room challenges"
Voordelen: "I've most liked the crew. Ther vevry, very kind."
Nadelen: "It was quite cold on the plane. Also uncomfortable as I am quite tall."
Voordelen: "Being fed. Attentive flight attendants. In-flight entertainment. Phone chargers"
Nadelen: "I arrived in Seattle on time expecting a 2.5 hour lay over for our 5:15 p.m Condor flight to Munich. All the reader board said was Condor Flight to Munich-Canceled with no other information provided. The condor website said the flight was on time as scheduled. We roamed around the Seattle airport for over an hour trying to find a Condor booth, apparently they don't have a permanent one. When we finally found a Condor booth I was told, "The good news is the flight isn't cancelled, it's just delayed." It was delayed 18 HOURS to 11:15 the following morning. We were told we would have to exit the airport and go to the Condor ticket booth for more information. I nervously exited the airport, because I knew I couldn't get back in without a ticket. I waited in line for over TWO HOURS to find out the plane was still in Germany! No other information was given. I was told I was going to be provided a hotel along with meal vouchers for dinner and breakfast. I was told to come back by 8:00 a.m. in the morning to get my ticket to Munich. Why? BECAUSE THEY WOULD ONLY BE AT THEIR BOOTH UNTIL 10:00 a.m. I was given a room at Days Inn Tukwilla which is right outside the South Center Mall and was in a very sketchy part of town. I did not feel safe there. The room was dirty, the lights didn't work, the deadbolt didn't work and when I tried to charge my phone the plug fell out of the outlet. Also, the front desk staff had no idea I was coming and did not know anything about meal vouchers. I got up early and arrived at 7:30 a.m. No one from Condor even showed up until 8:15 a.m. I finally got my ticket to Munich which was delayed another THREE HOURS to 2:15 p.m. Again, with no notice. I asked for my connecting flight info because I from Munich I was going to Rome. I was told that someone would be helping me with that once I landed in Germany. I was also told I would be able to file a claim for my meals once in Germany. When I debarked the plane in Germany there was an angry worker hurriedly yelling at us to get on the bus if our connecting flight was with Lufthansa, which mine was. I was not helped with filing a claim at all. I finally arrived in Rome and the airline had lost my luggage. So if you fly with condor expect the first two days of your vacation/travel plans to be ruined and expect three days for your luggage to get sent to you. I will never ever book a flight with Condor again. They ruined the first four days of my 10 day vacation."
Voordelen: "Great value for money. I paid extra fee for premium entertainment, but it was pretty cheap and still a lot less than what I would have paid on other airlines for the trip. The service was excellent, the food was very good. I would recommend this airline to anyone. I paid for the premium food on the way back. It was excellent, although the regular food was not bad."
Nadelen: "The flight was delayed for about an hour, however it was not any stress and the airline kept us informed at all times."
Nadelen: "I'm not a tall person, and I did not have enough room for my legs in economy. Knees hit the chair in front of me"
Nadelen: "Having used kayak many times, this was my first international flight and wildly disappointing as we were delayed multiple times and connection flight was messed with no more flights today."
Nadelen: "I mailed the company before my flight to ask for a kosher meal and was told they don't offer kosher meals even if you're willing to pay an extra. They offer dozen of special meals, vegan, vegetarian, lactose free, gluten free, kids... you name it, but kosher isn't one of them. One of the crew member was kind enough to offer me fruits instead of a meal but a 10 hour trans-atlantic flight with no proper meal is extremely hard. Also they charge extra for a lot of things (3.5 euro for headphones). I wasn't satisfied and won't fly Condor in the future."
Nadelen: "My "lacto free" meals included cheese and custard. Not very dairy free."
Voordelen: "Crew is nice. Inexpensive direct flight. Plenty of food and drinks."
Voordelen: "the crew was great,, did all they could do to make a long flight enjoyable"
Nadelen: "the gate for condor was in an isolated area of the airport, no restaurants, no shopping, inadequate restrooms and them stuck in a room with 2 vending machines for hours when flight was delayed"
Nadelen: "Boarding was late due to airport staff not being available. Not enough legroom to be comfortable on a long haul flight. Baggage was lost."
Voordelen: "Helpful and polite crew, new and clean plane. Standard meals were ok (nothing special) but special order meals where a little better"
Nadelen: "Tight seats (economy class), fairly basic plane setup, delayed flight (~2:50 mins)"
Voordelen: "Free alcoholic drink after dinner. Dinner and breakfast on board. Plenty of beverage services. Plenty of opportunities to get up and stretch."
Nadelen: "You only get 2 movies and 2 tv shows to choose from on inflight entertainment. 8€ for more. no thanks. I'll read my book."
Voordelen: "appreciated the attentiveness"
Nadelen: "More options for movies. Perhaps newer listings. Only two kids movies."
Voordelen: "Entertainment was good and the flight was very smooth."
Nadelen: "Crew was very unorganized. Did not come to give food until an hour before we landed and we're rushing to pick up all the trays as we were landing. No vegetarian options even though I saw gluten free options the crew member would give me one even though I saw dozens on his trolly before he went back to retire that trolly and get the main meal. The young male crew member didn't know what he was doing and cause tension between the other crew members. Not a comfortable experience and the worst food I've had on a plane."
Voordelen: "Great food."
Nadelen: "Only 2 choices of free movies and tv shows. No games."
Nadelen: "La nourriture Le confort Les divertissements 1 heure de retard à l'embarquement 1 heure de retard à l'arrivée à Francfort as usual. ... J'ai raté ma correspondance"
Voordelen: "It got me there."
Nadelen: "Tightest seat I've flown in so far (which includes 6 prior trips to Europe and back)"
Nadelen: "Very disappointed I show up at otopeni airport and they told me they overbooked the flight I was so upset because I had to be on time in New York for my job I was looking forward for my first time flying with Austrian airlines ,then they found something with tarom Romania which was horrible .."