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Nadelen: "The tv and music did not work."

Voordelen: "No delays seat was small but flight was not full"
Nadelen: "Seat arms would not lift to vertical"

Voordelen: "The flight from San Francisco to Zürich with Swiss was a very positive experience (better than last time!) The flight attendants were very responsive and friendly, the food was really good (for airline food!), the wine, too, and the entertainment selection was excellent (and everything worked.) I'll find out how the return flight compares at the end of February...Thank you, Swiss!"

Voordelen: "Very friendly and attentive flight attendants who takes time to talk and care about their customers needs. Add to this their attention to keeping the WC spotless clean."

Voordelen: "Flight departure and arrival on time"
Nadelen: "Poor quality food in business class !!!"

Voordelen: "Old plane, bad entertainment system, no electric plug for PC, cramped seats..."

Voordelen: "The ease of boarding and unboarding."
Nadelen: "There was no water provided during the night, except by going to get it myself from the attendants."

Voordelen: "The beef stew was great. Great inflight service."
Nadelen: "My inflight remote control needed replacement. However it did work."

Voordelen: "very friendly joyous crew. the timing of boarding was fine and all of that."
Nadelen: "only one bag permitted on an international flight, old plane and seats led for quite a hard time to get comfy"

Nadelen: "I am a 6'3" adult male, and I am barely able to sit in an economy seat for an 8-9 hour flight. When the person in front of me reclined her seat, my kneecaps were crushed. I am hardly the first person to express this complaint, but since you asked..."

Voordelen: "Flight attendants were very helpful and nice. The plane was specious with plenty of leg room."
Nadelen: "No electronic boarding pass. The food was horrible and almost nothing left when they got to my seat. On top of it, duty free shops closed for this flight 90 minutes prior to departure. Not possible to get within that time when you have to wait for a boarding pass."

Voordelen: "I really enjoyed Swiss flight. Especially, I liked that the food part. It was enought indeed. Moreover, food was delicious. Movie part was very very exciting as well. Thank you very much!"

Voordelen: "SWISS is always a solid flight. Good food and lovely SWISS chocolates."
Nadelen: "The seats in economy were the smallest I've experienced flying SWISS"

Voordelen: "Absolutely everything was first rate, as it consistently is."

Nadelen: "Had a delay and changed all my itinerary"

Voordelen: "Crew was very nice."
Nadelen: "Seats are very close to each other. I barely had any room, especially once the person in front of me reclined. The entertainment system looks to be very old. It had to be reset at one point because it froze, and everyone was without the system for a while."

Voordelen: "Flight made good time despite 1 hour departure delay. Was worried I wouldn't make my connection but my transfer gate was right by my arrival gate, very well planned, someone's obviously paying attention, which doesn't happen often these days."
Nadelen: "Tiny seats! Mediocre food and movie choices weren't great. On the upside, I ended up watching an Italian movie (English subtitles) that was interesting and never would've seen otherwise."

Voordelen: "Service is pleasant and efficient. Flight arrived 30 minutes early."
Nadelen: "Economy is so cramped. My son couldn't eat his meal because the person in front of him had his seat reclined and there was simple no space left. I don't think economy seats in this cabin should even recline and if they must, they certainly should forbid it during meal times. The entertainment system on this particular aircraft is tired. Non-intuitive and a bit hard to use. I have flown on a lot of Swiss flights and most of the aircraft have a better system."

Nadelen: "Basically no legroom. No USB port to charge phone. Sloppy service (I was skipped for breakfast). Couldn't even open the tray table fully due to lack of room between rows. Swissair NEVER again"

Nadelen: "I usually fly from MIA to ZRH. Swiss tickets are by far the highest. Despite that, you have to pay extra to book a seat or to sit next to your partner. I elected not to pay and ended up in a middle seat in the last row, next to kitchen and toilet... Very frustrating experience. Next time I will buy. The cheapest ticket, can't be worse than Swiss. Sorry."

Nadelen: "Due to late dinner, was not allow to follow asleep as I needed"

Nadelen: "The fact that there were approximately 4 inches between my face and the head-rest of the man reclined in front of me for the ENTIRE flight. Imagine you are packed into a mason jar for 8-10 hours with an inconsiderate human resting the top of their head 4 inches from your lips for an entire flight from Chicago to Zurich."

Nadelen: "We couldn't fly Zurich - Malaga due to a 5 hour delay in our first flight : Washington DC- Zurich. We lost our connection and United (who operated the fight) reschedule our flight wrong first of all, our names didn't appear in Zurich to Madrid flight, and it wasn't enough time to do the connection between Madrid Malaga, so we have to spend one night in Madrid. In addition we lost our luggage. They've ruined our vacations."

Voordelen: "Outstanding service by flight attendants who, in addition, speak multiple languages."
Nadelen: "Armrests did not fully retract between seats and remained in the way."

Voordelen: "The crew, the plane, the seat. Great service. Will definitely fly again with Swiss"

Voordelen: "friendly crew, and the flight was on time."
Nadelen: "entertainment system was not working for most of the time. mediocre food."

Voordelen: "-beautiful -comfortable -caring"

Voordelen: "all ın all too good"
Nadelen: "food qualıty not comparable to other servıces"

Voordelen: "Good selection of red wine."
Nadelen: "I know this is airplane food, but the dinner was terrible: chicken sausage with a bit of limp broccoli and some soft salty potato balls. I wish I had brought my own."

Voordelen: "Pleasant, polite attendees. Unlimited drinks"

Voordelen: "comfy seats"

Voordelen: "good schedule - direct flight from HKG midnight arriving ZRH early morning"
Nadelen: "while most of the other star alliance planes have large flat HD touch screens, SWISS still has the old small ones and the system always crash.. food is the same bad as ever, never improvement (well, in that way, you always know what you're getting)"

Nadelen: "The airline did not have our reservation when we checked in. They had to go through quite a bit of discussion and decision-making before being able to issue the boarding passes. This was anxiety-provoking as we almost missed the flight. Ticket vendor needs to address this problem to maintain our future business."

Voordelen: "Super service, Staff/crew very polite,helpful,ever raedy to privide assistance. we will continue to fly Swiss for our international travel"

Voordelen: "Crew was very nice"
Nadelen: "No internet."

Voordelen: "Very convenient gateway from MIA and great value for the money. However food mid grade at best and the entertainment system did not work for the majority of the flight."

Voordelen: "Best level of service I've had in a long time, great meal and wine selection, comfortable lay-flat seats."

Voordelen: "crew was excellent."
Nadelen: "seats a bit hard and cramped"

Voordelen: "The staff was polite and the food was good."
Nadelen: "The one hour delay from Chicago to Zurich and the other one hour delay from Zurich to Budapest and the fact that I lost my pick up car from Budapest to Romania that I reserved . I lost the car and the money."

Voordelen: "Flight Ambience Hospitality"
Nadelen: "Vegetarian Food Items should have been better In Flight Entertainment should have been more"

Voordelen: "the only direct flight between zrh hkg in star alliance with schedule that fits me, otherwise i'll not fly swiss, if i had more time, i'd consider switching plane with singapore airlines/ thai instead...."
Nadelen: "no wifi on board, bad food, bad attitude flight attendants without smiles"

Voordelen: "The best crew i have ever flew with..."

Nadelen: "My husband, 2 year old daughter and I were not sitting together which was a pain but otherwise it was great."

Voordelen: "I needed to come back early because of an emergency. Kayak, Swiss: NO ONE was the slightest interested in helping me change my flight. I ended up booking a whole new flight with another airlines because of this. Am I a happy camper? HELL NO! Would you be? This should NOT have happened. Because it did; I am going out of my way to tell everyone who is interested to listen of my experience and telling them NOT to book through Kayak! and about my experience with SWISS NOT caring one bit to help!"
Nadelen: "I did not take this flight because after making numerous calls, NO ONE at Kayak or Swiss would help me make other arrangements to fly back 4 days early because of an emergency! I will NEVER book through KAYAK again. Will I fly SWISS again; Would you? I talked to several people and NO one was willing to help in any way! It's all about your bottom line. There is NO caring among this company at all! I will tell everyone I know about this experience."

Voordelen: "Nothing."
Nadelen: "Called ahead to book a special seat because of a back problem -- gave my credit card to the customer service agent, who assured me that all was in order, but when I arrived at the airport the day of the flight all information relating to this special reservation was gone...nowhere in the system. My complaints were met with nothing but rudeness by the Swiss Air employees at JFK. I then called Swiss Air, who confirmed that it was their error, but they told me that there was nothing that they could do, even when I asked if they cared that they were losing my business, they showed that they did not care at all. Never flying Swiss Air again."

Nadelen: "The Flight was cancelled and I was flown to London"

Voordelen: "The seats without headrest were amazing. Headrest stretches my neck leaves me in a lot of pain after a long flight. Thank God SWISS didn't have that lame headrest. Saved me a lot of pain."
Nadelen: "Great movies but what a bad delivery - the screen and audio quality are very poor. Leg space is smaller than usual. When a passenger in front of me reclined, I had no space to even pul a bottle of water from my handbag on the floor."

Voordelen: "Crew was very nice. Lots of food and drinks free of charge"
Nadelen: "I truly have no negative comments"

Voordelen: "Boarding was poor cos there were seats mixed up..."
Nadelen: "We had emergency exit seats booked but ended up with different seats."

Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"

Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"

Nadelen: "Le retard"

Nadelen: "Le retard"

Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"

Voordelen: "rien"
Nadelen: "les retards"

Voordelen: "Embarquement très rapide, vol ponctuel."

Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Nadelen: "Les informations à bord etaient incompréhensibles"

Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Voordelen: "Équipement de divertissement excellent. Personnel souriant"

Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Nadelen: "Le retard"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Nadelen: "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."

Nadelen: "1 heure de retard Mon baggage est resté à Francfort"

Nadelen: "Perte bagage"

Voordelen: "Accueil, service etc... parfait"
Nadelen: "La ponctualité, les services à bord, la propreté des avions"

Voordelen: "Rien de spécial. Sandwich passable"
Nadelen: "Tous nos vol aller et retour étaient en retard"

Voordelen: "Boissons, sandwhich"
Nadelen: "Équipage froid, manque de motivation, siège pas très confortable"

Voordelen: "Sandwhich et boissons, équipage gentil"

Voordelen: "Les vols étaient à l’heure. Confort et bon service à bord"
Nadelen: "Avoir eu à payer pour la réservation de sièges sur les 2 vols. Les vols étaient vides. Il y avait pleins de places... ??? J’aurais aimé être remboursée. Merci!"

Voordelen: "L'efficacité d'embarquement, l'arrivée à l'heure malgré un départ en retard."
Nadelen: "La nourriture, très industrielle et jambon très chimique."

Voordelen: "Le dîner, les films au choix, la propreté des toilettes."
Nadelen: "Le départ avec plus d'une heure de retard (j'ai ainsi raté ma connexion à Johannesburg), l'absence de choix pour le petit déjeuner et SURTOUT, l'absence de réactivité de l'équipage qui n'a rien fait pour prévenir SAA que nous serions en retard et leur demander de nous attendre. Conduite lamentable."

Nadelen: "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."

Voordelen: "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."
Nadelen: "Vol avec retard depuis geneve, ensuite vol annulé depuis Frankfurt, jlai mon voyage à duré 12h au total, avec un retard à l'arrivée au quel j'ai atterri à 23:15."

Voordelen: "Rien!"
Nadelen: "Retard de l'avion ( 3-4 vols différents). Perte de mes bagages qui à entraîner un déplacement pour rien à l'étranger pour le travail vu que je n'avais pas le matériel de travail avec moi. Nous faire monter dans l'avion, rouler sur le tarmac, après 30 min de prise de retard sur le départ, nous annoncer qu'on retourner à l'aéroport et qu'il fallait changer d'avion pour problèmes techniques. Pour nous annuler complètement Le vol! Nous faire descendre de l'avion, devoir aller se trouver un autre vol, aller recuperer la valise, retourner l'enregistrer, et retourner à la sécurité tous ça avec une amabilité digne de la froideur allemande! Auncuns repas ou autre bois a été offert au moin pour s'excuser. Après avoir eu tous ces problèmes avec la même compagnie j'ai contacter à plusieurs reprises le service client qui m'a raccrocher au nez! On m'a dit qu'on me remboursait Le vol. Je n'ai jamais eu de nouvelles."

Voordelen: "Les repas, les boissons et les collations c'est plus que 5 étoiles! Mon meilleur vol !"

Nadelen: "Really bad quality food, no entertainment"

Voordelen: "Embarquement a l'heure, aucun souci."
Nadelen: "Vol trop rapide, pas le temps de dormir!"

Nadelen: "onduidelijk by het reserveren dat er een muur voor de stoel stond zodat je wijnig been ruimte had"

Voordelen: "Confortable! Very good team! Excellent cabin air Good looking flight attendants"
Nadelen: "Food impossible Long long long hall to the gate Touch screen glitchy"

Voordelen: "All flight attendants in Lufthansa are so nice, attentive, that it's a real PLEASURE to fly with them. Cabin comfort is also a best in class."

Voordelen: "ponctuel (10mn de retard seulement)"
Nadelen: "sièges de plus en plus étroits et minces..."

Voordelen: "l'embarquement et le débarquement rapide"
Nadelen: "1h de retard, le sandwich pas bon"

Voordelen: "Aiport"
Nadelen: "Mon Vol"

Voordelen: "Pas de confort du tout"
Nadelen: "Divertissement"

Voordelen: "Les films et le service du personnel"
Nadelen: "Les sièges pas trop confortable"

Nadelen: "Nous avons été très désagréablement surprises d'apprendre que trop de billets avaient été vendus et que nos places n'étaient plus disponibles à notre arrivée à Francfort. Il me semble totalement illogique de me faire dire qu'il n'y a plus de place pour moi dans l'avion alors que j'ai le billet en main et qu'il a été payé. Comment une compagnie peut-elle accepter mon paiement alors qu'elle n'est pas en mesure de garantir le service pour lequel elle a été payée? Selon cette philosophie, il faudrait peut-être payer nos billets d'avion une fois RENDUS à destination? Beaucoup de stress inutile et une mauvaise opinion de la compagnie aérienne..."

Voordelen: "Pas pris de vol"
Nadelen: "Vol refuse par Airasia"

Nadelen: "Pas de vol"

Nadelen: "2 changements de portes d'embarquement. NOus nous sommes déplacés longuement dans l'aérogare. Embarquement pourri : encore un bus pour rouler longuement sur le tarmac. J'avais l'impression que l'on cherchait notre avion. Un avion Star Alliance n'est pas Lufthansa. Le siège du passager devant moi était défectueux et reculait sans cesse vers moi. DEux interventions des agents de bord n'ont pas suffi. Le semblant de repas était avant l'arrivée ã Montréal était infecte : une pochette de pain avec simili sauce que l'on présentait comme une "pizza". Ce vol n'avait vraiment pas la qualité Lufthansa!!!"

Nadelen: "À l'arrivée, La navette pour atteindre l'aérogare : rouler 10 minutes en bus c'est ordinaire."

Nadelen: "Accueil et prestation du personnel de bord Nourriture Divertissements proposés"

Voordelen: "Toute l'équipe à bord (au hasard la même pour les deux étapes de vol) et tous sauf un de l'embarquement ont été super accueillant, ça fait toute la différence par rapport aux aménagements de plus en plus style "low-cost.""
Nadelen: "Le seul à l'embarquement qui était rude et qui n'avait ni grâce ni temps pour expliquer ce que ses collègues ont fait avec courtoisie. Les sièges trop rapprochés malgré mon siege dégagé et le style bas coût, qui signifie surtout bas coût pour la compagnie."

Voordelen: "Toute l'équipe à bord (au hasard la même pour les deux étapes de vol) a été super accueillant, ça fait toute la différence par rapport aux aménagements de plus en plus style "low-cost.""
Nadelen: "Les sièges trop rapprochés et le style bas coût, qui signifie surtout bas coût pour la compagnie."

Voordelen: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"

Nadelen: "Il a fallu courrir pour attraper l'avion aucune information assistance pour trouver la porte C et mon bagage a ete perdu"

Voordelen: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Nadelen: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."

Voordelen: "The flight was short and got us there"
Nadelen: "This was not business service. The seats were uncomfortable, virtually no leg room."

Nadelen: "All good!"

Nadelen: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."

Voordelen: "Staff welcoming and courteous. Flight nice and quiet"
Nadelen: "Nothing"

Nadelen: "Flight significantly delayed so as to almost miss my onward flight to SFO."

Voordelen: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Nadelen: "That I did not fly this airlines before. They will be first on my list from now on."

Voordelen: "Staff very welcoming"

Nadelen: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."

Nadelen: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."

Nadelen: "Service was bad"

Voordelen: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."

Voordelen: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Nadelen: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."

Nadelen: "flt was delayed 2 hours due to "employee meeting""

Voordelen: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Nadelen: "Not one thong!"

Nadelen: "Le repas"

Voordelen: "Bon vol pas secoué"

Voordelen: "The crew were so kind!"

Voordelen: "Great experience, friendly crew!"

Voordelen: "Helpful service, decent food."

Voordelen: "People at the desk didn't know or don't wanna say much why we have no plane"
Nadelen: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"

Voordelen: "arrived early"

Voordelen: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Nadelen: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."

Nadelen: "Long transit more than 12H without free accommodation nor meals"

Voordelen: "The plane arrived at destination ahead of schedule."
Nadelen: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."

Nadelen: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."

Voordelen: "We arrived on time"
Nadelen: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."

Voordelen: "Ok food, on-board personnel friendly. Seats could use a tad more space but were ok for economy"
Nadelen: "Boarding personnel in Vienna was very unfriendly and didn't inform us of the need for a new boarding pass during transfer"

Voordelen: "Ok good, on-board personnel friendly. Seats could use a tad more space but were ok for economy"

Nadelen: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."

Voordelen: "Good service"

Voordelen: "Seats, crew, nice plane"
Nadelen: "Delayed flight. Random boarding,"

Voordelen: "Pas trop secoué pendant le vol mais atterrissage un peu "sec""
Nadelen: "Le café, le retard de 20 mn..."

Nadelen: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"

Voordelen: "Best take off, Best Fight, Perfect Landing...!!!"
Nadelen: "Diner was tasty...but, no breakfast... would have been great..!!!"

Voordelen: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Nadelen: "The boarding process at Vienna airport was unorganized and took longer than necessary."

Voordelen: "Friendly staff"

Nadelen: "My luggage was lost again It is the second time in a row that happens"

Nadelen: "Embarquement"

Nadelen: "Sarted 90 minutes late because there was no crew available for this flight. In the cabin we later learned that they had to keep their legal rest times. The issue I have, why was there no information as soon as this issue became clear ... lets say the evening before the flight?Why make everyone arrive at 5am at an airport if you know 12 hours earlier there will be a 90 minute delay?"

Voordelen: "No problems."

Voordelen: "Not at all a comfortable experience, but I suppose it served its purpose."
Nadelen: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."

Voordelen: "complimentary chocolates are excellent"
Nadelen: "my luggage was one day late"

Voordelen: "Overall the flight was better than most. The crew was friendly, competent and as attentive as coach allows these days. I appreciated the attendant who asked the man in front of me to put his seat back up during the meal. The little red pillows were great - big enough to be useful and comfortable. Although we chose not to watch a movie, we were impressed with the offerings. Comfort on a long flight in coach is a thing of the past but we knew that when we chose to fly that class."
Nadelen: "Most of the crew was great (hence the five star rating) and the flight in general was at least on a par with competitive airlines but we did have an unpleasant encounter with a young man who we were told was the purser. When my husband asked about what seemed to us like a very high level of security (including dogs on the gangway as we boarded the plane), this young man replied in a very condescending manner,"It's America. You tell me". Well, we are Americans, not always in agreement with our country's actions and attitudes, but that comment was needlessly dismissive and hostile."

Nadelen: "Miles and more didn't register my points for the brussels to Vienna leg!"

Nadelen: "Our first flight got canceled so we were bumped to a later flight. I spent over 20 hours in airports for this flight!"

Voordelen: "Pretty standard for a long international flight. Good movie selection."
Nadelen: "There was a medica emergency on the flight and I don't think they handled to too well. I know there isn't much you can do when your in the middle of the Atlantic. Guy regained consciousness but they left him in his seat where he then vomited for the next 5 hours. Smelled so bad for us sitting nearby, but that doesn't matter if the guy was okay. Just seemed like they needed to get him in the back laying down where he could be more comfortable and more easily cared for by the doctors who were fortunately on board."

Voordelen: "very professional and kindly service"

Nadelen: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Nadelen: "The boarding area was total chaos. In order to get to the gate I had to literally fight with the 100s of people who were waiting in the same area. No priority was given to family with children or elite members. Even when we complaint at the personnel we were told that “it was busy”. Usually KLM flight from Venice depart from the first floor where gates are bigger and you get straight with the finger to the airplane. Today it hasn’t been the case .... too poor service for a KLM fight"

Voordelen: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Voordelen: "Zijn goed."
Nadelen: "Niet tevreden"

Voordelen: "Premium economy service was good."
Nadelen: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Nadelen: "Le menu est à améliorer"

Nadelen: "Le menu est à améliorer"

Voordelen: "Zeer vriendelijk personeel, kindvriendelijk. Stipt vertrek en aankomst"
Nadelen: "Niets"

Voordelen: "Zelfs op zo'n korte vlucht nog een hapje en een drankje! Top"

Voordelen: "."
Nadelen: "Vertraging en bagage niet aangekomen' na 1 dag afgeleverd"

Voordelen: "Er werd een gratis snack aangeboden en wonder boven wonder, was dat een vegetarische snack! :)"
Nadelen: "Het was erg warm in de cabine."

Voordelen: "Er wordt nog gratis een snack en drankje geserveerd."
Nadelen: "Fijn dat er nog gratis iets wordt geserveerd, jammer dat dat dan een broodje kip was. Waarom geen kaas, kunnen vegetariërs ook wat eten. Nu had ik niets."

Nadelen: "Flight was cancelled and we had to return to Amsterdam after du,ping fuel to make sure we could have a safe landing."

Nadelen: "Flight was delayed"

Nadelen: "vol retardé"

Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"

Voordelen: "J’aime sa ponctualité"
Nadelen: "Rien"

Nadelen: "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Voordelen: "Got to Amsterdam on time and everything was great including the staff"

Voordelen: "Prima vlucht! Geen aanmerkingen."

Nadelen: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Nadelen: "Too late i missed my connection flight"

Voordelen: "In Toronto werd ik aangesproken door een dame van KLM met de vraag hoe ik reisde, alleen of in groepsverband etc. Zij gaf aan dat ik gebruik kon maken van de lounge en dat er hulp aanwezig was om bagage in te checken bij de self check-in. Uitermate vriendelijke en behulpzame dame. Tijdens de vlucht was er zeer vriendelijk en behulpzaam cabinepersoneel beschikbaar."

Nadelen: "Lang wachten bij de incheck"

Nadelen: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

Voordelen: "Manque de place"
Nadelen: "La place"

Voordelen: "We vertrokken vanuit Tapei 10 minuten voor plan. We kwamen bijna 3 keartier voor schema aan."
Nadelen: "Omdat Economy Comfort vol zat (een maand van te voren), een exit roe geboekt. Wel veel beenruimte, maar in de breedte echt te krap voor een vlucht van 12 uur."

Voordelen: "De reis verliep voorspoedig. Diner en ontbijt waren redelijk."
Nadelen: "Film aanbod was aan de magere kant."

Voordelen: "Niets!"
Nadelen: "Op papier was het een KLM vlucht. Maar tijdens inchecken werd het een Jet Airways vlucht. Alle privileges als platinum frequent flyer was direct weg. Geen voorrang bij inchecken, geen voorrang bij handbaggage check,."

Voordelen: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Voordelen: "Comfortabel en netjes"
Nadelen: "Personeel is niet altijd even vriendelijk. Een glimlach kost niets, toch?"

Nadelen: "A quoi bon s'enregistrer en ligne si apres, c'est un problème pour obtenir les étiquettes bagages, que ca coince a la depose bagage, que le personnel affirme a tort que les bagages sont enregistrés jusqu'à destination finale (ce n'était pas la cas)"

Voordelen: "Rien à dire, tout est à l'heure, vol agréable, personnel super sympa et professionnel, bravo AF"

Nadelen: "Vol en retard avons du patienter dans l'avion et cerise sur le cupcake pas bagage"

Voordelen: "The crew was good"

Voordelen: "Upgrade en business"

Nadelen: "Vlucht was vertraagd. Heb wel de indruk dat dit meer met Schiphol dan met KLM te maken had."

Voordelen: "Pursor was erg geduldig"
Nadelen: "Crew kwam te laat, toestel daardoor vertraagd"

Voordelen: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Nadelen: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Nadelen: "Hitte aan boord"

Voordelen: "Fast, smooth, no nonsense."
Nadelen: "Good pleasant flight as Always with KLM. Arrived 20 minutes early. Service on board could be better though. Cabin crew a bit impatient with some passenger and at times they could be friendlier."

Voordelen: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Voordelen: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Nadelen: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"

Voordelen: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Voordelen: "Comfortabel, snelle boarding en uitstappen"
Nadelen: "Personeel was erg onhandig en niet erg oplettend. Entertainment was erg achterhaald (klein scherm, slechte kwaliteit)."

Nadelen: "Airco te koud"

Voordelen: "Verzorgd, propere toiletten! Vriendelijke bediening"
Nadelen: "Te koud"

Voordelen: "Was able to check in online, very convenient and easy to access site."
Nadelen: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."

Nadelen: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Voordelen: "Special treat for King's Day Friendly crew"
Nadelen: "15 min late boarding 30 min delay leaving the gate Very little leg room"

Nadelen: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."

Voordelen: "Door sneeuwval vertraging bij de start waardoor vervolgvlucht niet gehaald. Bij landing bleek omvorming al geregeld te zijn"

Nadelen: "Handling of delay: - Massive delays and time wasted with individual case handling at the transfer centre in CPH when a more efficient group/bulk handling of passengers on the same flight with similar cases would make more sense. Handling of baggage during the delay. Un-necessary additional delays with baggage handling due to poor management."

Voordelen: "Very helpful staff."

Voordelen: "The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time."
Nadelen: "Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again."

Voordelen: "Crew was friendly and helpful."
Nadelen: "Plane was a bit old, inflight entertainment limited, temperature on aircraft fluctuated a bit. We were also an hour delayed in take off with no communication."

Voordelen: "ok"
Nadelen: "ok"

Voordelen: "Free coffee in the plane"

Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."

Voordelen: "Good service, pleasant staff."

Nadelen: "Expensive rates on luggage"

Voordelen: "The crew was very kind"
Nadelen: "Nothing :)"

Voordelen: "Pros: -Good food -Good entertainment -Attentive staff"
Nadelen: "Cons: -Uncomfortable seats ( I took the free seat and didn't upgrade) -Poor air circulation ( I hardly felt any AC) -Lack of overall plane space"

Voordelen: "Cannot think of anything."
Nadelen: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."

Voordelen: "We were eventually rebooked in the class we paid for."
Nadelen: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."

Nadelen: "The SFO crew was not helpful at all. Upon check-in, the SFO to Copenhagen leg of the flight was 2.5 hours delayed. When I expressed concern to the SFO ground crew, they said "You'll be taken care of in Copenhagen" in a very dismissive manner. I noted that we would miss our connecting flight (Copenhagen to LHR) and that there wouldn't be another direct flight that day. The SFO crew member told me that I was wrong that there was another flight available (a 4:30 pm flight). I told her that that flight wasn't on the SAS website and she told me that I didn't know what I was talking about in a rude manner. When I arrived in Copenhagen, the ground crew informed me that there was not a 4:30 pm flight and there never was. To get to London, I had to be fly first to Frankfurt then to London on another airline. Overall, this delay cost me over 6 hours. Utterly unacceptable and will never fly SAS again."

Voordelen: "I was able to get to my destination safely b"
Nadelen: "Planes are old. No conveniences at all - none. Charged for one piece of luggage (my only piece) at the gate. Security process extremely slow. 1.5 hours early to airport and I made it on board by 9 mins. There plane sat for 20 mins on runway before departing."

Voordelen: "I had a row to myself because I was a 1st class ticket holder but they didn't actually have 1st class seating."
Nadelen: "Smaller than average seat size."

Voordelen: "Great leg room."
Nadelen: "The food was just ok."

Nadelen: "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."

Voordelen: "plenty of space (very few passengers)"
Nadelen: "scary old plane and a (Estonian) crew with mediocre skills with the local language"

Voordelen: "Service, etc."
Nadelen: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."

Nadelen: "Had to pay 70 euro to check 1 bag at the airport!"

Voordelen: "Was able to selct my seat"
Nadelen: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"

Voordelen: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Nadelen: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."

Voordelen: "nothing exceptional but the attendant did give us some water for free."
Nadelen: "This is a non frills flight and that was expected but I NEVER expected to pay for bags to be checked on an international flight. 66 Euro per bag. It was the first time I had paid for checked bags on an international flight. I will look elsewhere next time."

Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"

Nadelen: "Well I looked online and the type of ticket I purchased said that I would have a free checked bag and I did not and I was charged 66€"

Nadelen: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."

Nadelen: "Baggager fees were high"

Voordelen: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Nadelen: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."

Voordelen: "Flight was short."

Voordelen: "The entertainment system is among the best of airlines."
Nadelen: "The Lufthansa representative in Frankfurt made me check one of my bags, when SAS clearly said I was allowed to have one carry-on and one personal item. This was not a Lufthansa flight, but the rude attendant insisted on enforcing Lufthansa rules on an SAS flight and refused to even allow me to voice an objection. I will not fly Lufthansa ever after this. SAS should have its own representatives who understand customer service at all gates."

Voordelen: "The boarding process was smooth and the flight left and landed on time. The crew members were very pleasant. The comfort of the aircraft is mediocre, but that is all across the industry."
Nadelen: "This flight was ~3.5 hours and there was no 'free' food; it was all for purchase. SAS can learn from their competitors and realize that flights over 2 hours are different than short haul ones."

Nadelen: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"

Voordelen: "flight was on time"
Nadelen: "Packed flight. No food available ( even for purchase) in economy"

Voordelen: "Same as above"
Nadelen: "It's extremely difficult to catch the connecting flight to San Francisco in 45 minutes"

Nadelen: "Gate attendant in Stockholm was not pleasant to my travelling partner, when she was concerned about me being able to get on the flight in the rush from leaving the very delayed flight from Reykjavik. she was not empathetic; was unhelpfully directive, impatient."

Voordelen: "On time bags made connection"

Voordelen: "same as above"

Voordelen: "Crew was great. One of the best ever."
Nadelen: "With a flight scheduled for around 11 hours, seat comfort is at the top of my list of importance. These big Airbus planes have the worst seats for long hauls. I had forgotten previous experiences when I made the reservation but won't in the future. If it is a big Airbus, I'll opt for a flight with a 767, 777, 747 or 787. And what's with one soda per flight? Overall, an acceptable flight but just barely."

Nadelen: "Customer Service was terrible at the counter. Check in was aweful. Surpirse very expensive bag fee. There was no effort to make me aware of the bag fees before the flight. Automatic recheck of bags didn't work. Everything took longer than expected and nobody was interested in helping solve the problem."

Voordelen: "Easy in and out. Crew was friendly and hilarious (told jokes, etc)"
Nadelen: "Seats were uncomfortable"

Nadelen: "Lost luggage"

Voordelen: "Nothing."
Nadelen: "Contact via email about a delayed plane. The email made it sound like I cancelled the flight. Then sent to a hotel on the metro with no places to see within walking distance. Stuck with mediocre food and room. Put on a different carrier. Luggage was lost. Have tried to call SAS to no avail and have not been contacted back. Lost money on a beach cottage due to the delay. Had to buy clothes and essentials in order to keep plans in the states. Bag was missing for two days and delivered at 9 pm."

Nadelen: "Connection time in Copenhagen was short. While I got to the gate in time, my checked bag did not, and I had to wait for it for 3 hours in Zürich (or have it forwarded, but I planned too much travel in Switzerland to make this a useful option)."

Voordelen: "On time; service"

Voordelen: "The check-in was really easy, I didn't even require to print out the ticket, really nice flight and travel. 10/10 would recommend"

Nadelen: "Boarding time not announced clearly enough"

Nadelen: "The problem with the check in. Why can't we use the standard systems like all other SAS flights?"