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Voordelen: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Nadelen: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."

Voordelen: "Good flight"

Voordelen: "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Nadelen: "None"

Nadelen: "Delayed again"

Voordelen: "choice of movies were very bad"

Nadelen: "Manque le petit sandwich"

Voordelen: "La modernité de l'avion"
Nadelen: "Les turbulences de fou"

Voordelen: "les sièges dans l'avion"
Nadelen: "Ils dissent qu'on a déjà fait le check-in, pas vrai Ils dissent qu'on n'a pas payé pour les valises en soute, pas vrai A cause de leur erreur de check-in qu'à la fin ils ont reconnu, Ils nous mettent dans un vol suivant , à 22h! Ils nous font attendre debout pendant qu'ils sont au téléphone pour plus d'une demi heure à Dusseldorf et à Zurich, et encore dans l'avion, retardé pour décoller."

Nadelen: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."

Voordelen: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Nadelen: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."

Voordelen: "Flight is conformable.. Crew was fine."
Nadelen: "they did not put our special meal request for the 1st leg of our journey .. it was only 2.5 hours flight.. so its okay,.. but generally not a good thing...experience at the Zurich airport was not good. They checked our passports 3 times before we got to our gate. Swiss airlines should account for these things when they give options for the connections. we had about and hour and half layover and did not even have time to have coffee or anything before a 9+ hour flight. We just ran from one flight to another and barely made to our flight.."

Voordelen: "Chocolate"
Nadelen: "Staff not very friendly. Very small seat. Worn out plane."

Voordelen: "It reminds me of school dinners"
Nadelen: "Bland, over cooked No thought into the presentation or flavour"

Voordelen: "L’avenance du personnel de bord, la propreté, mais surtout les petits sandwichs avec la possibilité d’en avoir plusieurs :-)"

Voordelen: "not enough room, everything hastily delivered"

Voordelen: "good entertainment system, modern aircraft , friendly and competent crew"

Nadelen: "Penalising passengers who travel on board with only a smaller bag by making them put this under their seat in front in front of them whilst others are bringing on two huge bags"

Voordelen: "Overall good"
Nadelen: "Delay"

Voordelen: "Smooth, on time flight"

Voordelen: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Nadelen: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"

Nadelen: "I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word"

Voordelen: "Great entertainment system"
Nadelen: "Leg room space was a bit restricted compared to what I am used to"

Voordelen: "flight was on time"
Nadelen: "insufficient AC during boarding endlessly screaming baby"

Voordelen: "Mon vole a été parfait. Merci."

Voordelen: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Nadelen: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."

Nadelen: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."

Voordelen: "Un vol opéré par Edelweiss Équipage super sympa"
Nadelen: "Le sandwich, bof"

Voordelen: "good service"
Nadelen: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"

Voordelen: "Painless flight"
Nadelen: "No bottles of water for economy flyers"

Voordelen: "Toujours un service De qualité . Ça fait plaisir De voyager avec Swiss"
Nadelen: "Rien.. Ah si l'arrivée à Zurich car le terminal accessible via bus"

Voordelen: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"

Voordelen: "Food was great."
Nadelen: "No USB. Entertainment was so-so."

Voordelen: "Aircraft clean, staff friendly and efficient"
Nadelen: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"

Voordelen: "Crew handled it well"

Nadelen: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"

Nadelen: "Checking in we had a nasty representative, but other than that, all was well"

Voordelen: "Newer plane"
Nadelen: "I have been flying to Asia on Asian airlines and maybe I have become accustomed to flights and crews that know how to manage a long flight. For example: The crew seemed tentative and untrained. Saw the crew once between the meal at beginning and the meal at the end. I wonder where they can hide for so long on a small plane? Too many announcements by the Captain -- shut up and fly the damn plane! Do you think the crew might replenish the toilet paper on an 8 hour flight? on another note: Seat spacing is adjustable - very close seats Overall--- underwhelmed"

Voordelen: "Friendly cabin crew"
Nadelen: "Again, boarding was chaos. No special boarding for star alliance gold member."

Voordelen: "Les hôtesses super gentille"
Nadelen: "Le retard du vol 1h20 Sans aucune explication!"

Nadelen: "The handle of the pull-stick that slides into the suitcase was broken off with the pull-stick sticking out of the TUMI suitcase. Used a pen point to release it and get it back into the suitcase. No handle so it was impossible to drag the suitcase. The ground personnel representing Swiss Air at the Boston Baggage carousel was a novice, had never filled out a baggage claim form before. Told me they would phone me. I am a bit skeptical about this claim. Not sure if it was Swiss Air of the local ground personnel who damaged the suitcase."

Voordelen: "The entertainment consoles are great, plane is modern and clean, staff on board are very considerate and helpful. Flight left and landed on time and our luggage arrived intact. Everything that we paid for we got."
Nadelen: "The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. My much shorter girlfriend did not have this problem, and slept through the whole flight. SWISS only has one or two check in agents at LAX, and the wait was about 3hr to process the 300-odd passengers on our 777. I know they're only running a flight or two a day from LA, but I am sure there's a speedier and more efficient way to check us all in."

Voordelen: "All of it Plane was only a third full so"
Nadelen: "To get on the plane via bus"

Nadelen: "Entertainment was terrible- poor selection and consols were super old Old planes and crowded isles No chance to select seats! Weight limit on carry on No perks for gold star alliance Free wine is not good quality so why bother with providing"

Voordelen: "Price"
Nadelen: "Food"

Nadelen: "At the moment I bought the tickets, I got in contact with SWISS in order to book the seats and a baby bes for a small baby. However, I was told by the contact center that it was not possible to book seats (not even buying them). I have also tried to do it online, without success. One day before departure, I called again and got the same answer and was told to book seats and baby bes during the check-in at the airport. At the moment of the check-in in Dubai, I was informed exactly the opposite: that I should have requested it via contact center or online up to 48h before the flight!! Personnel at the airport was very impolite. Inside the plan, the crew was very nice and helped us to have seats in front with a small bed for the baby."

Voordelen: "Entertainment"
Nadelen: "Seats had no legroom, no choice of food given for dinner, and was just offered a veg wrap"

Voordelen: "SWISS is always a solid flight. Good food and lovely SWISS chocolates."
Nadelen: "The seats in economy were the smallest I've experienced flying SWISS"

Nadelen: "Late leaving HK meant I missed connecting flight!"

Nadelen: "The Zurich Business Class Lounge was overcrowded and dirty. Poort food options and shockingly rude staff!"

Voordelen: "- Crew service was pleasant"
Nadelen: "- Misinformed about luggage included in the ticket, had to pay extra money. - Flights delays"

Nadelen: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"

Nadelen: "The flight was delayed ninety minutes and caused us to miss our connection. They refused to do anything to help us out and they were reuse on top of it. We were left praying for a hotel on our own, as well as having to purchase new flights. Absolutely horrible customer service - do not ever for this airline!"

Voordelen: "everything"
Nadelen: "space when seating"

Voordelen: "It was great to check in and save the boarding pass in my wallet. Made it easy to check in while traveling and having no access to a printer. The flight was conformable and we got food."

Voordelen: "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."

Voordelen: "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."
Nadelen: "Le check-in online n'était malheureusement pas disponible. Certaines difficultés rencontrées avec le site internet faisaient en sorte que la procédure pour obtenir la carte d'embarquement prenait légèrement plus de temps."

Voordelen: "All"

Voordelen: "Nothing."
Nadelen: "Everything. I was re-routed and never told why."

Voordelen: "Nothing."
Nadelen: "I'm a photographer on a 3 week trip. I have luggage. Unless you take the ferry, there are limited airline options to Cyclades. Aegean really doesn't want you if you have luggage. Felt like I was being scolded. True, I'm trying to be frugal and avoid a big investment in shock-proof luggage and/or checked baggage fees, but as long as it fits under my seat, what's the big deal? I'm sure I easily weigh at least 70 pounds less than the person sitting next to me, so the extra 4 kg in a backpack that I (female) can personally carry shouldn't be an issue. Then, there's no jetway. You leave the gate to board a bus that takes you to a plane on the tarmac where you must climb a rather large flight of metal stairs. Reverse direction, It takes quite some time and a few crew members to assist those with disabilities to deplane. All the time the rest of the passengers are waiting in the bus to get to their connections. Would only ever fly this airline again if it was the only option to get where I want to go."

Voordelen: "Plenty of legroom. Professional crew. They offered food on a relatively short flight. Very pleasant experience!"

Voordelen: "The flight left Budapest on time and arrived on time."
Nadelen: "Unbeknownst to me, I needed a boarding pass prior to checking my luggage and there was a 35 Euro fee for one piece of luggage. I did not appreciate either one of these unexpected occurrences and extra fee."

Voordelen: "Tout parfait"
Nadelen: "Rien de relou"

Voordelen: "Service très agréable personnel sérieux et appliqué"
Nadelen: "Rien à signaler"

Voordelen: "The service and the team are very good, and the flights was so good too."
Nadelen: "Everything was good"

Voordelen: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Nadelen: "Food could be a bit better."

Voordelen: "Good service and performance Staff very helpfk"
Nadelen: "The onky problem was the need to rechdck bags at athens for our flight to Ioannina With onky 1 and a half hours long lines at passport control It was a race... Pressure Best tonthinknhow to avoid and perhaps the airline should warn us in advance .."

Voordelen: "Everything"
Nadelen: "Nothing"

Nadelen: "Cold on the plane"

Nadelen: "Excessive and undisclosed baggage fees"

Voordelen: "Personnel tres souriant. Sièges confortables. Collation agréable. Coloriage pour les enfants. Embarquement prioritaire bien géré."
Nadelen: "Longue attente au moment de l'embarquement. Et avion en retard."

Voordelen: "They compensated us with a free one-way plane ticket (with lots of restrictions) and refreshments at the airport cafe."
Nadelen: "The flight kept being delayed and they jerked us around for several hours, updating the departure time three or four different times and changing the gate but not updating the board or consistently making announcements. They should have just made a decision and stuck with it and better communicated what was going on. My poor friend was waiting for me in Larnaca so she stayed at the airport each time thinking I would soon arrive."

Voordelen: "Friendly staff, clean airplane"
Nadelen: "No entertainment"

Voordelen: "The food was good. The flight attendants weren't overly friendly but I didn't mind. No problem checking in or claiming my suitcase."
Nadelen: "The flight boarded about 45 minutes late, and none of the employees at the desk at the gate bothered to tell anyone why, or when an estimated real boarding time would be. Flight was pretty warm as well, and seats were tight even for the 120 pound person I am. No entertainment, but they did show a map of where we were which was nice."

Voordelen: "The staff in Santorini were wonderful and we are very grateful they fixed whatever had gone wrong with our booking."
Nadelen: "We arrived at the airport for our initial flight (to Athens) and were informed that "the system" had cancelled our flights from Athens to Dubrovnik, so the very nice woman in Santorini re-booked us. We arrived to Athens and had to exit security and then re-enter security because of the gate we were to fly out of. Then, the flight was delayed by almost 2 hours, and we only received 3 announcements each saying there would be "information" at a later time."

Voordelen: "Meal"

Voordelen: "Leg space. Courtesy of Staff. Timely departure."
Nadelen: "Nothing."

Voordelen: "Good for the price seat are not the best but worth it for the money"

Voordelen: "excellent service, prompt take off and disembarkation, also i had three seats to myself three seats to myself. i am changing my life for the better idk what i did to deserve this idk what karma i gave out or will recieve to balance out but i was given this experience for a reason you don't appreciate how amazing it is until you have it, stretched out in front of you."
Nadelen: "nothing it was perfect"

Voordelen: "check-in staff and crew were very friendly, food was ok. wine selection was great."
Nadelen: "passengers have no clue how to queue."

Voordelen: "New, clean plane, meal served on board was unexpected but very good, crew was professional. App for Aegean Airlines works well."
Nadelen: "Seats were uncomfortable and small. Boarding was messy and didn't seem to work very well."

Nadelen: "I was not able to use this reservation and when I contacted Aegean, they would not refund any portion of the ticket nor give me credit. Therefore, I cannot recommend the airline nor will I ever fly them."

Voordelen: "Because of Aegean's transfer director mistake, I missed my two connecting flights back to the US and representatives did nothing to help me. I ended up buying new flight tickets plus money for a night in athens hotel."
Nadelen: "Aegean's representatives at Athens airport, especially the manager at the check in counter. Terrible customer service."

Voordelen: "The spinach pie and greek yogurt with honey breakfast was the BEST airplane food I've ever had! Also, I was seated in the exit row and there was a good 10 feet in front of me before the next row of seats. I didn't know what to do with all that space. Great experience"

Nadelen: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"

Nadelen: "I had only one piece of luggage to check in, and I had to pay for it as if it were a second piece which we sometimes have to pay extra for. In which world would a traveler to a outcry country travel without luggage???"

Voordelen: "Quick flight from mykonos to Athens. IIt's a small airport can arrive 1 hr from departure"

Voordelen: "the view was nice, yogurt with honey at the meal was good. other food, not so great"
Nadelen: "i flew into athens in business class but back in econ, there was a huge comparison between how the crews treat passengers. i don't see why crews should be smiling to business class passengers but not to economy class, we're all customers after all."

Nadelen: "300 to 350 people online waiting, few windows open. We waiting for passport checkup for 1 hour. I had very bad experience. I don't know it was aegian airline or Greek airport. I think if aegian airline has nothing to do with passport check up then it's airports fault. For European Union were only few people and 2 windows open. For us us citizens and everybody else 300 to 400 people only 4 windows open. I would try to avoid Athens airport in the future"

Voordelen: "The crew save the day"
Nadelen: "They charge by the carrion that we used en all previus fly and the excuse was the wheels"

Voordelen: "great crew, all smiles"

Voordelen: "friendly greek crew"

Voordelen: "Landed early. Snacks. Nice people."
Nadelen: "Three gate changes."

Voordelen: "Super cheap one-way airfare. Plane was 2/3s empty. I had a whole row to myself. For such a low fare they even serve food and drink."
Nadelen: "Tedious boarding process."

Nadelen: "I put Entertainment as "oK" because there was none that I can remember."

Voordelen: "On time. Great service. Good food."
Nadelen: "Nothing."

Voordelen: "Short distance so ok flight"
Nadelen: "No drinks"

Voordelen: "Although it's a short flight, all aspects were timely, organized, and performed by friendly people."
Nadelen: "No negatives on this short flight!"

Voordelen: "Excellent service"

Voordelen: "Only 45 minute flight."
Nadelen: "Don't bump your head on the top of the plane entrance doorway while your looking down to see where you're walking. (Fortunately it is cushioned.)"

Voordelen: "The aircraft was clean"
Nadelen: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Nadelen: "Le menu est à améliorer"

Nadelen: "Le menu est à améliorer"

Voordelen: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Nadelen: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Voordelen: "Very friendly service!"

Nadelen: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Nadelen: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Voordelen: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Nadelen: "The amount of extras you have to click no to while checking in online."

Nadelen: "vol retardé"

Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"

Voordelen: "Good efficient flight crew friendly and helpful"

Voordelen: "J’aime sa ponctualité"
Nadelen: "Rien"

Nadelen: "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Voordelen: "The supplied pack of toothpaste/toothbrush"

Voordelen: "Cabin crew very pleasant"
Nadelen: "Lost our bags, little sympathy from staff"

Nadelen: "Too late i missed my connection flight"

Voordelen: "The included snacks and the seats."
Nadelen: "Nothing."

Voordelen: "Manque de place"
Nadelen: "La place"

Voordelen: "Nothing"
Nadelen: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Nadelen: "A quoi bon s'enregistrer en ligne si apres, c'est un problème pour obtenir les étiquettes bagages, que ca coince a la depose bagage, que le personnel affirme a tort que les bagages sont enregistrés jusqu'à destination finale (ce n'était pas la cas)"

Voordelen: "Rien à dire, tout est à l'heure, vol agréable, personnel super sympa et professionnel, bravo AF"

Voordelen: "I was upgraded to Buisness so, no complaints"
Nadelen: "No Marlboro light cigarettes on the duty free shopping cart"

Nadelen: "Vol en retard avons du patienter dans l'avion et cerise sur le cupcake pas bagage"

Voordelen: "The crew was good"

Voordelen: "Night flight so no entertainment allowed sleeping"
Nadelen: "Kosher food could be improved"

Voordelen: "Upgrade en business"

Voordelen: "Excellent service, excellent food."

Voordelen: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."

Voordelen: "Spacious cabins, friendly service"

Voordelen: "The crew was very nice and helpful."
Nadelen: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."

Voordelen: "Personnel aimable et avenant"
Nadelen: "Départ avec du retard et beaucoup de roulage a Ams, résultat 20 min de retard au débarquement"

Voordelen: "A nice short flight"
Nadelen: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Voordelen: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"

Voordelen: "bien comme d'habitude"
Nadelen: "RAS"

Voordelen: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"

Voordelen: "The service of the crew onboard"
Nadelen: "Entertainment not to many recent movies and the boarding process was a little bit confusing."

Voordelen: "Nice new Boeing 787, lots of space."
Nadelen: "Seat could use a bit more cushion, a bit thin for a long haul service. Also, had to take a bus to the aircraft which slowed the boarding."

Voordelen: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."

Nadelen: "Problem with seat. Paid extra. Got downgraded instead of upgraded"

Voordelen: "Flight all good"
Nadelen: "Suitcase did not arrive and still not received."

Voordelen: "Personnel agréable et vol à l'heure"
Nadelen: "Rien a dire"

Voordelen: "Le vol précédent est arrivé en retard à Göteborg mais ceci a été récupéré grâce à un embarquement rapide."
Nadelen: "Arrive à Amsterdam loin de l'aérogare donc pris le bus. Pas terrible pour les connections."

Nadelen: "KLM sent us to Kiev thru Stambul (Turkey). We have spent 8 hours more on flights."

Voordelen: "Flat bed seats 747 upper deck"
Nadelen: "Lost my luggage for 7 days"

Voordelen: "The long flight"
Nadelen: "The long flits"

Voordelen: "Very good flight.I recommend it to everyone."

Voordelen: "Lie Flat Seats were awesome. Service was excellent."

Voordelen: "The crew was very friendly and professional"
Nadelen: "The seat space was a little narrow"

Voordelen: "Free snack and drinks, friendly crew. Flight was on time and seat next to me remained empty. Felt like business class on LH :-)"

Voordelen: "Flight crew is very kind. Seats are confortable, food is excellent and overall it was a beautiful experience. I recommend flying with KLM!"

Voordelen: "Fast efficient boarding."
Nadelen: "No frills flight. You have to pay for snacks and drinks."

Voordelen: "Flight to our destination: sat in exit row for extra cost. I was freezing cold and was told no extra blankets. Also staff were rude and unhelpful telling us to remove all things from the floor for take off and landing ( which i accept is the policy) but since we had nowhere to put them except on our laps (she’s, books, sweaters pocket book) as there is no seat in front for an exit row to put under. The staff member kept saying “up, up” motioning with her hand, but made no offer to assist us in finding overhead space. Upon our return flight, our pre booked exit row seats were switched on us right before boarding in a rude and matter of fact wayand my husband and I were separated one on either side of the aircraft. When we queried this, we were told it would be up to us to switch with the person sitting next to us. Overall very disappointing. I would not fly Iberia again."
Nadelen: "See above"

Voordelen: "same"
Nadelen: "same"

Nadelen: "Missed connection due to Iberia. Rerouted to JFK after overnight delay and had to transfer to Newark. Upon arrival at Newark, which we had to arrange, we were notified that the flight was changed back to JFK. Turned a 12 hour travel day into 36. Horrid experience."

Voordelen: "The crew were friendly."
Nadelen: "The delay"

Voordelen: "Arriving safely on time."
Nadelen: "Uncomfortable seats, unable to adjust temperature individually, huge temperature swings from hot to cold and back to hot, terrible food, impersonal crew service."

Voordelen: "Philadelphia to London"

Voordelen: "Embarquement efficace"
Nadelen: "Même pas de bouchon d’oreille ni de masque pour dormir sur un vol de 23 heures... Nourriture insipide"

Voordelen: "Vol correct et à l’heure"
Nadelen: "Même pas des cacahuètes gratuites sur la compagnie nationale. Service minimum : ne vaut pas mieux qu’une low cost."

Nadelen: "On time, food is ok."

Nadelen: "Consignes de sécurités non respectées par le personnel naviguant Porte cockpit ouverte en vol par une seule personne. Contrôle ceintures et sièges sommaire. Site web fonctionne mal lors de la résa des sièges"

Nadelen: "1h15 de retard"

Nadelen: "Bagage abîmé en soute"

Voordelen: "Seats were too crowded. No leg room."

Voordelen: "Un décollage et un atterrissage en toute douceur. Je n' ai absolument pas senti que l avion se posait. C est très agréable"

Voordelen: "Excellent"
Nadelen: "Very good"

Nadelen: "Very hard to get any information about connective flights. I had 1 hour between the flights and I asked the assistant at the passport control to help me to get through, she said that everyone needs to stay in the same line. I pushed myself through, which I never do, and run all the way to the gate, and hardly made my flight. It is very hard to get any information because most employees don't speak English. I will never fly with Iberia again. I would rather pay more and fly with another company. I was very upset about my flying experience."

Voordelen: "Cabin crew did reseat a passenger when there were two tallish men in same row."
Nadelen: "The seat on the LGW to MAD leg of my journey was very painful and uncomfortable. Seat pitch was very short. I have never seen such close seats in 45 years of flying including bargain airlines let alone more pricey higher quality airlines like British. Iberia was supposed to be an extension of British. When I arrived at MAD I went to the Iberia desk and tried to make an upgrade to their "business" class which was not up to the level of British's Premium Economy. At the Iberia desk at MAD, or online, or on the phone to upgrade the short leg of my return trip without raising cost of my whole round trip from USD $1250 to over USD $4000! years.This was RETURN part of my journey! Also was not able to choose seats ahead of time at MAD when I landed, online, or on the phone. British also said that I could not upgrade just the first (MAD to LGW) leg of my return journey. I would have to upgrade the LGW to TPA also. It is critical to me that I can physically fit into the space between my seat and the one in front. Emergency evacuation would be very difficult for all pax with the short seat pitch. My having to sit sideways with my legs in the aisle would make it more difficult for other pax to to evacuate in an emergency. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years. British should be aware that bad experiences with partner airlines tarnishes their reputation. As a premier airline British should pressure partner airlines to maintain seat pitch at no less than 32 inches which is still tight for many people. Since not all partners have equivalent classes of fares, British should allow mixed classes. For example on a TPA to MAD round trip journey, it should be possible for the transatlantic legs to be at Premium Economy prices, and the short legs LHR or LGW to MAD at business class prices. Feel free to contact me."

Voordelen: "At this moment only the entertaiment."
Nadelen: "I would have like them to have been more humane and provided me with enough information so I could go ahead and get me something clean to wear right away. Tonight after I called they still don't have information on my luggage, and overall should have a better management, cause once I give my luggage to them, I expect them to care for it, that is implied on the customer service agreement."

Voordelen: "Small, easy airport. Less picky security than some."
Nadelen: "Older, more worn-out plane."

Voordelen: "Rien !"
Nadelen: "Le prix du billet pour la prestation. De plus une surcharge bagage de 195€, alors qu'au moment de la réservation il n'y avait aucune possibilité d'intégrer des bagages. J'appelle ça tout simplement du vol. Le client est pris devant le fait accompli et n'a que le choix de payer... Bref, je ne recommande nullement cette Vie aérienne."

Voordelen: "Rien ! Et je pèse mes mots. Je ne suis pas en colère, j'écris ces commentaires à froid."
Nadelen: "Le prix du billet pour la prestation. Pas à boire, pas à manger. Sièges usés, défoncés..."

Voordelen: "Rapidité du vol"
Nadelen: "Pas de confort, siege payant, valise facturee payante"

Voordelen: "The in flight movie selection was great. They were generous with providing us wine and complementary in flight entertainment . Didn't have to pay extra to check our bags."
Nadelen: "The food wasn't very good. But at least they provided us with some. We paid extra foe exit row seats and they allowed someone to sir across from my husband in the flight attendant seat they use during landing and take off. He sat there the entire flight. He was tall with long legs and took away from my husbands leg room which is why we paid extra for the exit row seats. Not sure if he worked for the airline as he was dressed in regular street clothes but annoying all the same."

Voordelen: "Enregistrement prioritaire avec la poussette . A l'heure à l'arrivée"
Nadelen: "Sièges avec peu de place pour les jambes (moins que sur des boeing). Attente excessive de la poussette et des valises à l'arrivée."

Voordelen: "The senior flight attendant was responsive."
Nadelen: "I paid for 2 tickets and 2 seats. My friend was ill but I didn't cancel her seat. I was not given the paid for aisle seat. I was given the middle seat and a last minute person was given my seat!"

Nadelen: "We were in JFK for over 24 hours being lied to and being promised that our flight to Madrid although late would leave that day. We were changed from boarding door to boarding door, we were told that there were no hotel rooms available in New York that they could place us in and told that they were testing a plane and as soon as it was confirmed it could fly we would be on it. At approx. 1am or a little after we (the passengers) from the flight were located at boarding door 7 and they brought an Iberia plane right by the windows in hopes that we would be put at ease at the sight of a possible flight only to find out that there are no flights out of JFK after 1am. The lies they told and or lack of truths was very frustrating"

Voordelen: "They really know how to treat passengers. We enjoyed flight and the food was great. I haven't eaten so much on a flight in he last 14 years"
Nadelen: "Nothing"

Nadelen: "Iberia is not good at boarding"

Voordelen: "On time. Great service."

Voordelen: "All went well!"

Nadelen: "No food and no water"

Voordelen: "The flight was great. The crew was very attentive and helpful."
Nadelen: "We wasted 20 min. with the checkin machine. It should be written somewhere that if you fly to the US, you have to go to the traditional check in line. After entering all the info, the machine crashed. It was frustrating."

Voordelen: "Excellent service."
Nadelen: "Mediocre food choices."

Voordelen: "Free entertainment (movies and games) during the 12 hour flight as well as 2 meals and one snack."
Nadelen: "Received 2 ham and cheese sandwiches (which became tiresome)...maybe an alternative like pb&j sandwich should be offered."

Voordelen: "We did not get Kosher meals even so we order it while buying the tickets. The crew was very nice and help us with the kids meal"
Nadelen: "W"

Nadelen: "Flight was canceled, no option given to rebook over the phone or at another desk. I waited 6 hours in the airport to get my flight rebooked for the following day. Cancelations happen but there was no plan in place, to manage such a situation. We were offered no compensation except free chips 5 hours into the wait. I've never had a worse experience with an airline."

Voordelen: "Nothing. No luggage. Trip ruined and still getting run around in day 3. Poor poor customer service or customer care. Never fly them again."

Voordelen: "Very nice crew and comfortable plane"

Voordelen: "Flights were on time"
Nadelen: "I am 180cm. I had almost no legroom. Sitting upright my knees were touching the seat in front of me. There was no water nor anything else offered during the flight."

Voordelen: "Great experience, comfort and crew."

Voordelen: "Horrible, On new itinerary they took me to Philadelphia instead of NY, Philadelphia fly was cancelled and they did not facilitated anything but an stand/by ticket. I was supposed to be home may two at night and did not get home until May 3rd in the afternoon. my bags did not come with me and I am still wIting for them to tell me that they have my bags and, I had to pay an extra day for my car that was parked at the airport in final destination."
Nadelen: "I will never flight Iberia or America Airline and I will never use KAYAK to book another ticket, never, ever!"

Voordelen: "jamais déçu avec IBERIA"
Nadelen: "le manque de place, mais c'etait un vol low cost"

Nadelen: "Même pas une boisson offerte pour 4h de vol! Pire que les low-cost !"

Nadelen: "I paid for an assigned seat months before the flight. I was not given my assigned seat because I was told it was in business class. I filed a claim and want a refund."

Nadelen: "Dommage que sur un vol de 4 heures même le verre d eaux soit payant."

Nadelen: "We left almost an hour late."

Voordelen: "everything !"

Voordelen: "i was able to sleep for the flight and the crew was phenomenal"
Nadelen: "no complaints"

Voordelen: "Le service L'équipage"
Nadelen: "Pas d'écran individuel Siège assez inconfortable, peu d'espace L'annonce a l'embarquement très autoritaire"

Voordelen: "Jenerous Leg space, free 23 kq suitcase"
Nadelen: "Minimal service, but OK for low cost flight"

Voordelen: "Good seating space."
Nadelen: "Food & drinks are expensive, but we brought our own."

Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais - L'hôtesse s'endort avant l'atterrissage à Zurich et fait sont contrôle en courant et sauvagement"

Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Pas d'écran sur un long vol - Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais"

Voordelen: "I liked everything. I enjoyed my flight very much. We even arrived before time."
Nadelen: "No dislikes on my flight"

Nadelen: "The company offers onboard entertainment but we have to pay extra for the headphones, ridiculous ! Just add $3 to the flight tickets but don't charge us money for stupid made in China headphones for God's sake ! Next time British Airways or Air France for me no more Air Europa. Moreover: In Madrid just before boarding to Miami, a guy from Air Euopa asked me some questions regarding my stay in the U.S.. That is NOT his business ! "How long are you going to stay in the U.S." ? This is NOT his business ! His job is to check if my passport is OK with my boarding pass, that's all ! Abuse of power or he has no clue what he was doing."

Voordelen: "Nothing"
Nadelen: "Not only did we board an hour late but we were basically held hostage for over 3 hours inside the airplane due to navigation difficulties. We were in the middle of the ramp and little information was given. Needless to say I missed my connecting flight. A total nightmare."

Voordelen: "Le premier vol"
Nadelen: "Le deuxième vol"

Nadelen: "Delayed, both ways"

Voordelen: "Great flight on business class"

Voordelen: "Nothing"
Nadelen: "Scam of taking enormous amount of money from passengers for check in baggage. At the time of making the booking,your website didn't show how & where to pay for Che k in baggage but when I checked in at the airport I had to pay 60 euros each for check in baggage when I had paid only $50 for the airfare. I think it's highway robbery to charge so much for checkbin baggage by deceiving passengers of not providing the option to pay half the price at the time of purchasing the ticket. I would never book another ticket through your site & will make sure I tell everyone to do the same. I had worse experience ever."

Voordelen: "Same as previous answer"
Nadelen: "Same as previous answer a"

Voordelen: "Boarding was fast. The breakfast sandwich was good. It was nice the cabin lights were turned down since it was an overnight flight. Also all seats had a pillow and blanket."
Nadelen: "The seats were extremely cramped, very difficult to get comfortable. The bathrooms early into the flight were dirty and one had no toilet paper the entire flight, making me wonder if any were cleaned between flights. Having TV's is a nice option to pass the time on a long flight. The problem was the seats were so close it was uncomfortable to watch them."

Nadelen: "Retard 1h40!!!!!"

Voordelen: "Confort Équipage au top"
Nadelen: "Absence de divertissement Repas ou boisson payante Embarquement en retard"

Voordelen: "Équipage sympa"
Nadelen: "La nourriture Système de divertissement qui ne Marche pas Confort pas top Embarquement en retard"

Voordelen: "It was a cheap flight but I didn't feel like I was cattle."
Nadelen: "The boarding was inefficient. There weren't any zones called or anything."

Nadelen: "Airplane seats were small and too firm Airplane entertainment system was terrible"

Nadelen: "The airplane seats are small and too stiff Airplane was very cold but did not have any blankets"

Voordelen: "nothing"
Nadelen: "1.5 hrs delay in arrival. there were 9 people at the departure gate. The plane was at the gate two hours before departure; but the flight is delayed due to 'late arrival' of the equipment??? Air bus 330, circa 1970. toilets were worn out; tv screens were flickering (can't even see what's on the screen on the walls), wifi cutting in and out, meal was poor; main dish, bread and desert, that's it. In Madrid, after the flight from Zurich landing in terminal E, it was a 45 min walk to terminal A, international terminal. No bus, no assistance, no one to ask how to get there if one is in a hurry. no info desks to be found anywhere. I can't even imagine for a disabled person. THe airport crew with a cart would not give a ride to an old lady with cain. Wow. It is the worst airport anywhere I have flown out of. The check in process was less than good or efficient. I would not fly this airline nor connect through Madrid."

Voordelen: "I was a bit worried because I'd never flown with Air Europa. However, the fight price was very reasonable and staff was excellent! The plane was very modern with plenty of room to stretch my legs. They fed us and that was a major plus."
Nadelen: "My seat wouldn't recline and the armrest where you plug in the headphones wouldnt work. I had to watch the movie I chose with no sound until my boyfriend let me use his seat's screen."

Voordelen: "Crew was pleasant"
Nadelen: "everything is for sale, i guess. No offering of beverages, not even a cracker. Not even for sale. No announcement for what is available. Again, indifferent to the customers."

Voordelen: "Grand écran individuel, avion moderne dreamliner, prise usb, WiFi, à l'heure et globalement bien organisé"
Nadelen: "Pas de possibilité de s'enregistrer en ligne sur ce vol"

Voordelen: "It is a good service for an almost short flight. You can easily tell you are traveling with a top airline"
Nadelen: "There was a 30minutes delay but since the airport is so big it was good so add not to be in a hurry"

Voordelen: "Crew great. Not fun taking bus to plane in cold then departing the bus and boarding en masse even though we were business class. Food was very good in business. Flight on time. One of best landings I've experienced! overall very good."

Nadelen: "no service was given not even drinks"

Voordelen: "Nothing"
Nadelen: "- you need to pay for everething !!!!"

Voordelen: "Smooth process and quick check in."

Voordelen: "Overall the experience was pleasant, once we figured out that things were fine. The crew was friendly and the seats are better than United Airline."
Nadelen: "We arrived at JFK early 4 hours before departure, and there was no sign and no one to ask questions. The check-in did not start until 2:30 before departure and there was no announcement."

Voordelen: "Rien."
Nadelen: "Perdre une journée de vacances, plus 120 euros de frais supplémentaires. Les sièges sont beaucoup trop serrés. La nourriture est mauvaise et sans goût (industrielle!). Aucun divertissement (pas d'écran personnalisé comme le font d'autres compagnies comme la TAM et Ibéria)."

Voordelen: "Rien."
Nadelen: "Mêmes commentaires qu'auparavant."

Voordelen: "On time!"
Nadelen: "The food is not good. Little space between seats."

Nadelen: "The web page didnt work The app for ios didn't work. The line at barajas airport was huge, a lot of annoyed people and just 4 counters.. Really?! Plane was delayed beacause of this. Never again"

Nadelen: "Very old plain for a 13 hour trip... It was a very painfull trip. The entertainment was poor and from my seat I couldn't see a thing! The crew elas not very strick considering rules: I was forced to warn a passenger to turn off his Phone when we had already took off. He was in a call for almost 15 minuts since we turn on our seat belts!"

Voordelen: "Just boring, nothing stands out. Just plain get on & get off."
Nadelen: "Nothing"

Voordelen: "That I arrived safely. That it was cheap. Being fed twice in a short amount of time was a surprise."
Nadelen: "Plane left much later than it should have. Cramped, uncomfortable seats that barely had much padding. The worst part were the other passengers—about 30 or more kids (late teens or early twenties) who talked loudly throughout the entire redeye flight. Sleeping was impossible. They were never asked by the staff to quiet down."

Voordelen: "On time"

Voordelen: "Food was good, service was great. Seemed like a brand new plane."
Nadelen: "Smelly passengers"

Voordelen: "The Flight Attendants were attentive to our needs, friendly"
Nadelen: "Unfortunately, there just wasn't enough leg room"

Voordelen: "Friendly staff"
Nadelen: "The flight was extremely late both ways. The entertainment system was really bad. The seats were dirty and old. The foot rest was broken."

Voordelen: "Food was better than I remembered from my last trip with AirEuropa in 2010."
Nadelen: "Not related to the airline, but customs arriving in Miami was a horribly lengthy process. I guest that's the norm now a days."

Voordelen: "Yes i like"

Voordelen: "The client service was a mess"

Voordelen: "Air conditioner doesnt work goos, ir was hot"

Voordelen: "There was overbooking so they promoted me to business class, that was the best part! I liked that they had the latest Terminator movie available too. The plane was new and looked nice."
Nadelen: "My inbound flight was two hours late because the plane didn't arrived on time. This time the flight was scheduled earlier and the plane was on time. However, we departed again with more delays due to poor boarding management. The crew was correct and polite but I'd appreciate having more water available. I boarded with my own bottle of water which I emptied and still felt very thirsty since they weren't passing water around as frequently as I'd like. BA cares about that aspect much better."

Voordelen: "Crew did not pay attention to the sheer amount of of cabin luggage, and space became a problem."
Nadelen: "No in flight entertainment."

Voordelen: "This flight offers no personal TV in the front seat or even common TV above. In addition, they don't allow you to watch a movie on your computer (one on one hand hold devices) and they charge you $10 to rent an iPad if you want to watch one of their movies. That's totally unacceptable for the price they charged me for my ticket!!! First and last time I use this airline."

Voordelen: "Price"
Nadelen: "Sets not proper for a long 8 and a half hour flight food was not fix and terrible snacks service on this flight was well below standard"

Voordelen: "Easy boarding, nice crew and easy flight."
Nadelen: "No difference in business class seats. Also baggage claim was slow"

Voordelen: "I liked the service, the crew make efforts to serve well to the travelers. they always smile and try to be nice. The food is not free, so the qualification. Also no entertainment system, no sound"
Nadelen: "the seat rows are too close. So is very difficult to rest. I suppose this is because of the price. Is a short trip so it ends fast."