Vind goedkope vluchten naar Lauterbrunnen

Nadelen: "My special meal wasn’t available."

Voordelen: "Chocolate Mövenpik ice cream"

Voordelen: "No problems to report. Boston to Zurich in under seven hours."

Voordelen: "Who knows hope to actually get on it and make it to destination"
Nadelen: "Not sure just know leaving 10 hours late"

Nadelen: "The way the movies, needed extra parts. No touch screen"

Voordelen: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Nadelen: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."

Voordelen: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Nadelen: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."

Voordelen: "General attitude of staff"

Nadelen: "I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word"

Nadelen: "The line at the check in was quite long. Luckily I had only carryon"

Voordelen: "flight was on time"
Nadelen: "insufficient AC during boarding endlessly screaming baby"

Voordelen: "The new aircraft"
Nadelen: "Lavatory wasn't clean enough"

Voordelen: "good service"
Nadelen: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"

Voordelen: "overall very satisfied"
Nadelen: "no issues"

Voordelen: "Chocolate"
Nadelen: "Over 1h delay Horrible sandwich Very rude staff"

Voordelen: "Vlucht was snel naar NL, maar"
Nadelen: "boarden duurt altijd zolang."

Voordelen: "Mooi vliegtuig, met alle gemakken voorzien."
Nadelen: "Helaas, helaas, heel veel turbulentie gehad."

Nadelen: "I had a lot damaged luggage!"

Voordelen: "Everthing went as planned. Left on time. Cannot complain."

Nadelen: "Checking in we had a nasty representative, but other than that, all was well"

Voordelen: "So far so good."

Voordelen: "Nothing."
Nadelen: "Communication was terrible."

Voordelen: "We had delays boarding and no one was there to explain why."

Voordelen: "Always replacement"
Nadelen: "None"

Voordelen: "Everything"

Nadelen: "Not. Lot of room for legs. Slection of movies very poor. Very old movies mostly"

Nadelen: "Headsets did not work"

Nadelen: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."

Nadelen: "We didn't had entertainment"

Voordelen: "Very efficient airline; all goes smoothly"
Nadelen: "Paid for preferred seating but legroom was still very bad. I'm small but the legroom was cramped"

Nadelen: "Entertainment was terrible- poor selection and consols were super old Old planes and crowded isles No chance to select seats! Weight limit on carry on No perks for gold star alliance Free wine is not good quality so why bother with providing"

Nadelen: "meal choice run out very soon and I could not get what I wanted to get"

Voordelen: "Everything was great while aboard!"
Nadelen: "I wished to upgrade to business for aditonal $1000 which resulted in a 15 wait . There was only one person allowed to do that and she was obviously owerwhalmed. I got a smile out of her eventually but the whole process seemed wrong considering the amount of money i spent on that ticket:( Wish whomever I got to first at the counter were able to make the change and spare me the walking around and waiting."

Voordelen: "Price"
Nadelen: "Food"

Nadelen: "I was asked to move from my reserved seat for another flyer"

Nadelen: "Boarding was slightly confusing. Calling groups to board was not so organized"

Voordelen: "Comfort"

Voordelen: "Our attendant was very nice with a great attitude."
Nadelen: "Luggage line in Zurich at airplane"

Voordelen: "It's Swiss!"

Nadelen: "The ventilation didnt work on the connection from zurich to belgrade, it was like an oven in the plan and people were complaining, but nothing was done."

Nadelen: "I like Swiss airline"

Nadelen: "I booked the seat on line at extra charge and I was NOT given the seat by gate agent, unacceptable! I will ask a refund. AT"

Voordelen: "The ease of boarding and unboarding."
Nadelen: "There was no water provided during the night, except by going to get it myself from the attendants."

Voordelen: "Courtesy, on time, just great experience"

Nadelen: "Person at the check in wasn't very helpful and she looked unexperienced."

Voordelen: "SWISS is always a solid flight. Good food and lovely SWISS chocolates."
Nadelen: "The seats in economy were the smallest I've experienced flying SWISS"

Voordelen: "Pleasant, polite attendees. Unlimited drinks"

Nadelen: "The incoming go light was late"

Nadelen: "My husband, 2 year old daughter and I were not sitting together which was a pain but otherwise it was great."

Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."

Voordelen: "Really friendly staff. Great service"

Voordelen: "Great service"

Voordelen: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Nadelen: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Voordelen: "The aircraft was clean"
Nadelen: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Nadelen: "Le menu est à améliorer"

Nadelen: "Le menu est à améliorer"

Voordelen: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Nadelen: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Voordelen: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Nadelen: "The amount of extras you have to click no to while checking in online."

Nadelen: "vol retardé"

Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"

Voordelen: "Good efficient flight crew friendly and helpful"

Voordelen: "J’aime sa ponctualité"
Nadelen: "Rien"

Nadelen: "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Voordelen: "The supplied pack of toothpaste/toothbrush"

Voordelen: "Cabin crew very pleasant"
Nadelen: "Lost our bags, little sympathy from staff"

Voordelen: "Crew was very helpful.food"
Nadelen: "Food was not upto the mark."

Nadelen: "Too late i missed my connection flight"

Voordelen: "The included snacks and the seats."
Nadelen: "Nothing."

Voordelen: "Great food"
Nadelen: "Sears we're toooo small"

Nadelen: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Voordelen: "Manque de place"
Nadelen: "La place"

Voordelen: "Nothing"
Nadelen: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Nadelen: "A quoi bon s'enregistrer en ligne si apres, c'est un problème pour obtenir les étiquettes bagages, que ca coince a la depose bagage, que le personnel affirme a tort que les bagages sont enregistrés jusqu'à destination finale (ce n'était pas la cas)"

Voordelen: "Rien à dire, tout est à l'heure, vol agréable, personnel super sympa et professionnel, bravo AF"

Nadelen: "Vol en retard avons du patienter dans l'avion et cerise sur le cupcake pas bagage"

Voordelen: "The crew was good"

Voordelen: "Speed, crew, and reliablity."
Nadelen: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Voordelen: "Upgrade en business"

Voordelen: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Voordelen: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Nadelen: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."

Voordelen: "Personnel aimable et avenant"
Nadelen: "Départ avec du retard et beaucoup de roulage a Ams, résultat 20 min de retard au débarquement"

Voordelen: "KLM food and service are great"

Voordelen: "It was very comfortable"
Nadelen: "The crew was great"

Voordelen: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"

Voordelen: "bien comme d'habitude"
Nadelen: "RAS"

Nadelen: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."

Voordelen: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Nadelen: "Only 1 drinks round on a 3h flight."

Nadelen: "Problem with seat. Paid extra. Got downgraded instead of upgraded"

Voordelen: "Flight all good"
Nadelen: "Suitcase did not arrive and still not received."

Voordelen: "Personnel agréable et vol à l'heure"
Nadelen: "Rien a dire"

Voordelen: "Le vol précédent est arrivé en retard à Göteborg mais ceci a été récupéré grâce à un embarquement rapide."
Nadelen: "Arrive à Amsterdam loin de l'aérogare donc pris le bus. Pas terrible pour les connections."

Voordelen: "Flat bed seats 747 upper deck"
Nadelen: "Lost my luggage for 7 days"

Voordelen: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
Nadelen: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."

Nadelen: "Me quede un dia completo en Panama en el aeropuerto."

Nadelen: "Luggage lost and not found. Contact to executing airline KLM very difficult, because the case-nr. on the "lost-luggage-form" was unreadable. but without this number, you can do nothing, because it almost impossible to get someone on the phone at KLM. Mostly you talk to computers. Obviously the phone is oldfashioned and you need twitter and facebook. Poor service, KLM So you can have a pleasant flight, but if you need service, you are lost."

Voordelen: "The crew was very friendly and professional"
Nadelen: "The seat space was a little narrow"

Voordelen: "Free snack and drinks, friendly crew. Flight was on time and seat next to me remained empty. Felt like business class on LH :-)"

Voordelen: "Crew polite and efficient"
Nadelen: "No leg room. The box underneath the seat in front makes it impossible to stretch your legs. The arm rest lifts only to 45 degrees which is useless. No way to gain some lateral space there."

Voordelen: "food very good."
Nadelen: "there wasn't so many movies in italian."

Nadelen: "Handling of delay: - Massive delays and time wasted with individual case handling at the transfer centre in CPH when a more efficient group/bulk handling of passengers on the same flight with similar cases would make more sense. Handling of baggage during the delay. Un-necessary additional delays with baggage handling due to poor management."

Voordelen: "Boarding was quick and easy. Decent amount of overhead space. The pilot was friendly. USB ports for charging phones at the seat. Free bottle of water at your seat."
Nadelen: "No overhead fan. When flight got really hot, no way to moderate temperature. No choice of food at all, unless you are in economy plus. I don't remember the last time that a trans-Atlantic flight had at least a meant, or fish, or vegetarian dish. Usually, at least two or three dishes. On SAS, everything has to be ordered ahead of time. Some of the flight attendants were friendly, some not so friendly. No free alcoholic drinks even with dinner. Limited regular drinks - they are only served with food, aside from that you have to purchase even the non-alcoholic drinks. The food just wasn't very good, even compared to other airline food. Compared to other companies, relatively small selection of entertainment. I had considerably more choice on a domestic flight than on a 9 hr. international SAS flight. Storage pockets at the seat are pretty small."

Voordelen: "Friendly service. No problem with moving to open seats to stretch out."
Nadelen: "Even though it was an older plane, it was still comfortable."

Voordelen: "Very helpful staff."

Voordelen: "ok"
Nadelen: "ok"

Voordelen: "Free coffee in the plane"

Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."

Nadelen: "Expensive rates on luggage"

Voordelen: "The crew was very kind"
Nadelen: "Nothing :)"

Voordelen: "price, water, easy boarding, in time"
Nadelen: "noise, no snacks"

Voordelen: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Nadelen: "There were no problems"

Voordelen: "Nice TV's. Good selection"
Nadelen: "Flight attendants were rude to English speakers."

Nadelen: "Booked SAS Go level which included 1 piece of luggage each. At check-in, we were told that is not the case despite SAS' own website saying that it is. I was charged another $320 and I am disgusted with their business practices which revolve around, deceit, lies andl I would even say fraud! There were many others complaining about the SAS Go luggage issue and then having to pay again. I could have gone with Ryan Air for a fraction of the cost."

Voordelen: "I am pleased we landed."
Nadelen: "entertainment system did not function properly. when it did, movie selection was terrible. very mediocre flight experience by mediocre, government funded airline that doesn't really need to compete for business."

Voordelen: "Late delay and no service from flight staff"

Nadelen: "The flight arrived an hour late."

Nadelen: "TV's on our whole row did not work for the entire flight. Reading lamp was burned out. It would have been tolerable for a domestic flight but these amenities are needed and appreciated on a six hour flight!"

Voordelen: "On time and courtesy"

Voordelen: "Service, etc."
Nadelen: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."

Nadelen: "In toilets there was no paper"

Voordelen: "The standout moment for me was how the crew treated my son who realized, as the door was closing, that he had forgotten his bag with all his schoolbooks. They were very kind and responsive and helped him find the bag with no fuss and without making him feel bad."

Nadelen: "Had to pay 70 euro to check 1 bag at the airport!"

Voordelen: "Was able to selct my seat"
Nadelen: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"

Nadelen: "my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"

Voordelen: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."

Voordelen: "Flight from Kirkenes to Oslo delayed, which meant the rest of the flights were unusable. New flights were booked in Oslo through Copenhagen, which only lengthened the original trip time by about 5 minutes."

Nadelen: "No wifi"

Voordelen: "Fine, uneventful flight."
Nadelen: "My luggage was lost. They are unable to track it. If it is not found within five days, then they gave me a number to call. I'm very unhappy."

Voordelen: "Wheel chair service excellent."
Nadelen: "No wet wipes on the food trays !"

Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"

Nadelen: "Baggager fees were high"

Voordelen: "Everything was good"
Nadelen: "Everything was good"

Voordelen: "Food good, comfortable plane, smooth flight, on time, baggage handled properly"

Nadelen: "They were 4 hours late because of their plane problems and made me miss my connection. And because it wasn't part of a "package" they didn't care I missed it and I had to pay for a whole new flight. Horrible customer service and they don't care or take care of their customers when it was their fault. I'll never fly or recommend this airline again."

Voordelen: "They checked my mobility scooter at the plane door, put it underneath and brought it back up to the plane door in Chicago. WHAT service!"
Nadelen: "I did NOT like the fact that this was NOT true in Copenhagen. I checked my mobility scooter at the plane door, they put it underneath, but was met by a man who said he was going to take me to pick up the scooter (in the baggage claims area--after I was promised in Chicago that it would be at the plane door when I arrived in Copenhagen). Made me get in an enlarged golf cart, and took me to the "transfer area" -- where I had to get into a wheel chair -- for the rest of the journey to the baggage claim area. Then he stood there waiting for a tip that was to NEVER come!"

Voordelen: "flight was on time"
Nadelen: "Packed flight. No food available ( even for purchase) in economy"

Nadelen: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."

Voordelen: "Boarding was pretty much a free for all"

Voordelen: "Sear had great leg room."
Nadelen: "No complaints at all, the pilot did a great job!"

Voordelen: "nothing"
Nadelen: "only allow one 6 oz water, asked us to buy after it. it is ridiculous. senior attendant had bad attitude. the chairs are uncomfortable in this old aircraft."

Nadelen: "Significant changes to my ticket were made without notifying the traveler such that I was unable to travel on the scheduled day. Was offered a ticket next day but wasn't told that it would be a stand by one. Boarding staff kept saying I would get the new ticket by email but I got nothing (again). Good thing I asked for a print out. Too much stress..."

Voordelen: "Love the fact that the plane was clean and new!"
Nadelen: "Wish we had more movies and more tv-shows,"

Nadelen: "Connection time in Copenhagen was short. While I got to the gate in time, my checked bag did not, and I had to wait for it for 3 hours in Zürich (or have it forwarded, but I planned too much travel in Switzerland to make this a useful option)."

Nadelen: "Leg space, friendly crew"

Nadelen: "Boarding time not announced clearly enough"

Voordelen: "The flight itself was good and the service on the plane too."
Nadelen: "Once I landed in Nice, my luggage didn't make it. Since I was in Monaco, I didn't get my luggage for 3 days with no extra clothes to wear. I called to complain and to see if I can get a voucher at least on future trips. I was given a number and when I called it they told me to email my complaint instead. I emailed and got a generic reply saying my email was received and no follow-up. Then I needed to change my return trip because of a last minute emergency. We called SAS and they told us we bought our tickets through a 3rd party and they couldn't tell us who it was. We figured out who they were and was told by this third party that they would have to charge us a minimum of $450 to change the ticket by them, and possibly more by SAS for the price difference. It didn't make any sense to me as to why an airline or a third party would rather waster a ticket since I wasn't able to leave on that day than to try to accommodate us fairly. I don't know who is going to read this email or if it is even going to to the right person. In the slight possibility it does, I would really like an answer to some of my complaints. The flight was good and so was the crew, it is the extra stuff I described above I have an issue with. I travel a lot for work and it would be sad if I had to no longer use your airline because of bad customer service."

Nadelen: "I understand flights can get cancelled due to technical problems but I do expect good information and expedient rerouting. SAS fell short on both accounts here. The transfer center staff was the worst: at some point one of them was literally screaming and yelling at a whole group of stranded passengers. Extremely unprofessional and far from helpful. We had to call SAS in the US ourselves to get rerouted - and that was 6 hours after the flight was cancelled."

Voordelen: "Good service. No problems in Boarding. No problem finding gate."

Nadelen: "No food provided free"

Nadelen: "The problem with the check in. Why can't we use the standard systems like all other SAS flights?"

Voordelen: "Our seats were very comfirtabke"
Nadelen: "Nothing, it was all great!"

Voordelen: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Nadelen: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"

Voordelen: "Fast efficient boarding."
Nadelen: "No frills flight. You have to pay for snacks and drinks."

Nadelen: "Your bag people are thieves."

Voordelen: "The crew is excellent"
Nadelen: "My luggage didn’t make it to Madrid"

Voordelen: "Embarquement efficace"
Nadelen: "Même pas de bouchon d’oreille ni de masque pour dormir sur un vol de 23 heures... Nourriture insipide"

Voordelen: "Vol correct et à l’heure"
Nadelen: "Même pas des cacahuètes gratuites sur la compagnie nationale. Service minimum : ne vaut pas mieux qu’une low cost."

Nadelen: "On time, food is ok."

Nadelen: "Consignes de sécurités non respectées par le personnel naviguant Porte cockpit ouverte en vol par une seule personne. Contrôle ceintures et sièges sommaire. Site web fonctionne mal lors de la résa des sièges"

Nadelen: "1h15 de retard"

Voordelen: "El vuelo estuvo puntual. La tripulacion amable La comida buena' El avion limpio"
Nadelen: "El bano incomodo y No estaba muy limpio El postre de la cena, sin sabor, casi incomible, (La cena buena)"

Nadelen: "Bagage abîmé en soute"

Voordelen: "Un décollage et un atterrissage en toute douceur. Je n' ai absolument pas senti que l avion se posait. C est très agréable"

Voordelen: "Excellent"
Nadelen: "Very good"

Voordelen: "Cabin crew did reseat a passenger when there were two tallish men in same row."
Nadelen: "The seat on the LGW to MAD leg of my journey was very painful and uncomfortable. Seat pitch was very short. I have never seen such close seats in 45 years of flying including bargain airlines let alone more pricey higher quality airlines like British. Iberia was supposed to be an extension of British. When I arrived at MAD I went to the Iberia desk and tried to make an upgrade to their "business" class which was not up to the level of British's Premium Economy. At the Iberia desk at MAD, or online, or on the phone to upgrade the short leg of my return trip without raising cost of my whole round trip from USD $1250 to over USD $4000! years.This was RETURN part of my journey! Also was not able to choose seats ahead of time at MAD when I landed, online, or on the phone. British also said that I could not upgrade just the first (MAD to LGW) leg of my return journey. I would have to upgrade the LGW to TPA also. It is critical to me that I can physically fit into the space between my seat and the one in front. Emergency evacuation would be very difficult for all pax with the short seat pitch. My having to sit sideways with my legs in the aisle would make it more difficult for other pax to to evacuate in an emergency. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years. British should be aware that bad experiences with partner airlines tarnishes their reputation. As a premier airline British should pressure partner airlines to maintain seat pitch at no less than 32 inches which is still tight for many people. Since not all partners have equivalent classes of fares, British should allow mixed classes. For example on a TPA to MAD round trip journey, it should be possible for the transatlantic legs to be at Premium Economy prices, and the short legs LHR or LGW to MAD at business class prices. Feel free to contact me."

Voordelen: "Check in personnel were able to place me in the 3rd row where the seat pitch was poor but not as bad as the rows farther back. Wheelchair helpers were very efficient and friendly."
Nadelen: "This was return part of my journey. The LHR to MAD leg of my journey was extremely painful. I was unable to pay online or on the phone to upgrade the short leg of my return trip without raising cost of my whole trip from USD $1250 to over USD $4000! Also was not able to choose seats ahead of time online or on the phone. Even in the 3rd row it was difficult to fit my thigh length in the seat pitch. I had to sit with my legs splayed and with one leg in the aisle. My leg was constantly hit by luggage, pax, and cabin crew. It is critical to me that I can physically fit into the space between my seat and the one in front. With the short seat pitch emergency evacuation would be very difficult for me and the other pax. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years."

Voordelen: "Servicio a bordo y comida"
Nadelen: "El. Vuelo se retraso 3 horas"

Voordelen: "Took forever to board. Had to take a bus to plane. Last on, no overhead space."

Voordelen: "Absolutely nothing."
Nadelen: "Absolutely everything. I paid for a seat only to get bumped to the very back of the plane. I waited in line for 30 plus minutes to talk to a gate agent who just ignored everyone in line. Their service is worse than United. You get what you pay for. I will never fly with these clowns again. And I want my $33 back for the seat I didn't get!!!!!"

Voordelen: "Very limited - no vegetarian option. Was not enough quantity. No snacks in between"

Voordelen: "The flight has enough leg room considering I'm 6ft. The entertainment was world class. The flight was smooth."
Nadelen: "The flight attendant was slightly rude. The food was not so good. Every meal they had, had cheese in it."

Voordelen: "Rien !"
Nadelen: "Le prix du billet pour la prestation. De plus une surcharge bagage de 195€, alors qu'au moment de la réservation il n'y avait aucune possibilité d'intégrer des bagages. J'appelle ça tout simplement du vol. Le client est pris devant le fait accompli et n'a que le choix de payer... Bref, je ne recommande nullement cette Vie aérienne."

Voordelen: "Rien ! Et je pèse mes mots. Je ne suis pas en colère, j'écris ces commentaires à froid."
Nadelen: "Le prix du billet pour la prestation. Pas à boire, pas à manger. Sièges usés, défoncés..."

Voordelen: "Crew was nice."
Nadelen: "We had paid for reserved seats. When we got to the gate they were not there. Got bad seats to fly six hours. Left an item on the plane. No help tracking it down. No one would give us a phone number or how to go about locating it."

Voordelen: "Rapidité du vol"
Nadelen: "Pas de confort, siege payant, valise facturee payante"

Voordelen: "Enregistrement prioritaire avec la poussette . A l'heure à l'arrivée"
Nadelen: "Sièges avec peu de place pour les jambes (moins que sur des boeing). Attente excessive de la poussette et des valises à l'arrivée."

Voordelen: "The senior flight attendant was responsive."
Nadelen: "I paid for 2 tickets and 2 seats. My friend was ill but I didn't cancel her seat. I was not given the paid for aisle seat. I was given the middle seat and a last minute person was given my seat!"

Voordelen: "The seat was comfortable."
Nadelen: "All snacks and beverages appeared to be at cost. No in-flight entertainment. My traveling companion's luggage was never delivered to our destination and really made for a less enjoyable trip (since she had to purchase everything anew, as well as having to repeatedly contact the airline to check on the bag - receiving multiple inaccurate stories as to what happened). It makes me far less likely to fly or recommend this airline again. Luggage tracking should be a very simple process."

Voordelen: "The only part of this flight that was good was when I deplaned at the end"
Nadelen: "The flight was delayed. We sat in the plane waiting for 1.5 hours. Passengers were not addressed as to why we were not moving. During this time the air conditioning was off and it was too hot. The crew was very rude and nowhere to be found most of the flight. I was extremely thirsty and crew was upset when I asked for water"

Voordelen: "Quick pickup of baggage."

Voordelen: "Very comfortable and friendly crew."
Nadelen: "They start boarding on time, but inexplicably kept people waiting on the jetbridge and did not allow anyone to actually pass through the airplane doors."

Voordelen: "Seats and service"
Nadelen: "Nothing"

Voordelen: "I got a connection in Madrid to my destination, but the previous flight was delayed about 30 minutes. I got in the airport about 15 min before the gate closed. The gate that i arrived to my connection flight was around 26 min away. I have a condition on my leg and i cannot run, so i walked really fast through the airport and I was so happy to see that they were waiting for my delayed flight... which is very unusual. Thank you!!!!"

Voordelen: "All went well!"

Voordelen: "Everything was great."
Nadelen: "Boarding was a bit late."

Nadelen: "No food and no water"

Voordelen: "Everything was delightful, definitely my best ever flight!"

Voordelen: "Llegamos antes de lo esperado"
Nadelen: "La comida es terrible. Me enfermé con un rash todo el cuerpo posiblemente por la comida."

Nadelen: "Late departure."

Nadelen: "They lost our bags wnd my whole trip is ruined. I m out thousands of dollars because I have things booked that I cannot go to because I have no clothes and I cannot leave my room,"

Voordelen: "Flights were on time"
Nadelen: "I am 180cm. I had almost no legroom. Sitting upright my knees were touching the seat in front of me. There was no water nor anything else offered during the flight."

Voordelen: "movies"
Nadelen: "to hot"

Voordelen: "jamais déçu avec IBERIA"
Nadelen: "le manque de place, mais c'etait un vol low cost"

Nadelen: "Même pas une boisson offerte pour 4h de vol! Pire que les low-cost !"

Nadelen: "Dommage que sur un vol de 4 heures même le verre d eaux soit payant."

Voordelen: "The crew very efficient and hospitality"
Nadelen: "The airplane it's so old, the chair it's not comfortable, the chair sound like a ald car with out wheels. At the end the needs to chance the airplane"

Voordelen: "The seat was comfortable."
Nadelen: "No food (only paid menu), no entertainment which was okay for 1hr 15 min flight."

Voordelen: "Le service L'équipage"
Nadelen: "Pas d'écran individuel Siège assez inconfortable, peu d'espace L'annonce a l'embarquement très autoritaire"

Voordelen: "I have previously travel in Iberia, and I was not happy with everything, but this time I have been impressed with the service and food, the new airplane everything was excellent, and I have recovered my desires to travel with Iberia in a near future. Excellent service by the crew, great food service, newer airplane with all the amenities, great selection on movies."

Voordelen: "The crew was very nice people"
Nadelen: "The boarding process was terrible, it was too slow, even though I was in Business class"

Voordelen: "Smooth ride"

Nadelen: "The second serving of food -both inbound & outbound flight- was terrible. White bread sandwuch with one slice of ham and one slice of really cheap cheese."

Voordelen: "The flight crew were very friendly. Food included was very good. I like that they provided blanket and pillow for our overnight flight"
Nadelen: "The boarding process was delayed and we did not receive update announcements while waiting. There is little leg room!! My knees were up against the seat in front of us"

Voordelen: "The punctuality"
Nadelen: "Food"

Voordelen: "The effort of Air Europa crew to try to accommodate us in seating request"
Nadelen: "1) Aircraft overall conditions. Aircraft interior needs to be refurbished. The quality of the food served was under normal standards. 2) Boarding of the aircraft was not well organized 3) Aircraft departure scheduled time shown on the screens differed from actual boarding pass printed time thus creating confusion."

Nadelen: "Boarding process was horrible and some of the staff were very rude"

Nadelen: "The company offers onboard entertainment but we have to pay extra for the headphones, ridiculous ! Just add $3 to the flight tickets but don't charge us money for stupid made in China headphones for God's sake ! Next time British Airways or Air France for me no more Air Europa. Moreover: In Madrid just before boarding to Miami, a guy from Air Euopa asked me some questions regarding my stay in the U.S.. That is NOT his business ! "How long are you going to stay in the U.S." ? This is NOT his business ! His job is to check if my passport is OK with my boarding pass, that's all ! Abuse of power or he has no clue what he was doing."

Voordelen: "Crew was great, however boarding could be improved. Too many checks and waiting to board."

Nadelen: "They did not keep my luggage over the long stay. Had to carry it around Madrid. The meals I ordered were not available. No individual screen entertainmen ton the flight."

Voordelen: "I'm a big guy, 6ft 4in, over 300lbs and I had an exceedingly comfortable 6 hour flight. Staff was friendly and just the right amount of interactive."

Voordelen: "Our flight was on time, our crew was kind and helpful, seats were very confortable, on air entertainment was great. It simply get like a great airline and not a budget one. The plane felt new"
Nadelen: "I liked everything."

Nadelen: "Delayed, both ways"

Nadelen: "Advance check-in did not work -- tried 3 times. Entered all the info, pressed enter and nothing happened."

Nadelen: "bagageafhandelijk verschrijkkelijk. Koffers kwijt en volgens de balie gebeurt dat om de haverklap in mallorca"

Voordelen: "None"

Nadelen: "The boarding was slow and it was hot in this flight."

Voordelen: "Crew was pleasant"
Nadelen: "everything is for sale, i guess. No offering of beverages, not even a cracker. Not even for sale. No announcement for what is available. Again, indifferent to the customers."

Voordelen: "Everything about the flight from the moment I boarded was totally fine."
Nadelen: "The line to get checked-in in Barcelona was extremely long and I waited nearly an hour - can't help thinking if the online check-in was more dependable, it would have been a shorter line, but I made it to my gate with time to grab some lunch so life's still not all that bad."

Voordelen: "Flight quick and uncomplicated."
Nadelen: "Boarding chaotic. No food or entertainment involved."

Nadelen: "No teníannTV!!"

Voordelen: "Modern airoplane"

Voordelen: "departure from JFK to Madrid was on time"
Nadelen: "Comfort is not equivalent with price. Very tight seats. On the way to Madrid no personal entertainment system. On the way back personal entertainment system was very, very lagi, additionally reset itself during movie fief times, and from where I was seating other people had the same issue. Coordination at airport was also not the best after landing at JFK, because we spend almost 50 minutes in airplane waiting for docking."

Voordelen: "Brand new plane"
Nadelen: "Food can be better"

Voordelen: "Food"
Nadelen: "Flight was delayed"

Voordelen: "Crew great. Not fun taking bus to plane in cold then departing the bus and boarding en masse even though we were business class. Food was very good in business. Flight on time. One of best landings I've experienced! overall very good."

Nadelen: "no service was given not even drinks"

Nadelen: "I particularly hate this airline as the flight teams always seem overworked and under prepared. The flight attendants were yelling at all the passengers and threatened to kick people off the plane for trivial reasons. At the end off the day I guess you get what you pay for as this was the cheapest flight available and the service was mediocre at best"

Voordelen: "The price."
Nadelen: "The entertainment was a little frustrating. The screens were only in the middle section so if you sat on the sides, it was really hard to see. There was also no outlets available on a 7-8 hour flight."

Voordelen: "Nothing"
Nadelen: "- you need to pay for everething !!!!"

Voordelen: "I was not able to connect because of what happened earlier. I did get on Virgin Atlantic and got fantastic service there. Virgin Atlantic is great!"

Voordelen: "The movies I watched"
Nadelen: "The time it took to board the plane- we also had depressed seats. I will never fly air Europa again."

Voordelen: "Smooth process and quick check in."

Nadelen: "I had asked for a bottle of water and offered to pay and was told no. There were TVs however they were scarce. The plane needs updating, seats were narrow and tattered."

Voordelen: "The staff is very helpful and the food is very good."

Voordelen: "Seats were cushy. Food quality was ok."
Nadelen: "Seats too close together. No power jacks. No entertainment."

Voordelen: "In miami and in Madrid The flight Was delayed . The rest was excellent . I didn't have any problems with my luggage not charges at all that's why I am not very upset with the delay problems the crew was superb !! I will flight again with AirEurope !"

Voordelen: "Entertainment was non existent for such a long flight. Crew could not speak very good English and weren't attentive at all."

Nadelen: "The flight was delayed 2 hours"

Nadelen: "I was charged for my seats and didn't get them"

Voordelen: "Entertainment"
Nadelen: "Ssats too small and food pretty poor"

Nadelen: "We had 1h30minuts of delay. Too much for a 40 minut flight..."

Voordelen: "Very friendly crew."
Nadelen: "Getting off the plane on the tarmac"

Nadelen: "my luggage never left ibiza and wound up in Madrid for 24 hours"

Voordelen: "It was a regular airplane."
Nadelen: "I didn't like how there was no space for such a long flight. I also didn't like how long it took to receive my bag in Madrid (almost 45mins)"

Voordelen: "New, clean, spacious airplane."
Nadelen: "The meal offering could be better."

Voordelen: "The staff was wonderful! And the seats were spacious!"
Nadelen: "Our flight was delayed so during boarding they were updating us frequently on the status ...but only in Spanish :( I requested a vegan meal when I purchased my ticket one month before the fly date but only received a vegetarian meal :( Entertainment for such a long flight was not complimentary :( Thank you!"

Voordelen: "Service"
Nadelen: "Small space between seats"

Voordelen: "Everything works perfectly"
Nadelen: "If you are a tall person like me the the room between seats is poor so is not confortable"

Voordelen: "Easy boarding, nice crew and easy flight."
Nadelen: "No difference in business class seats. Also baggage claim was slow"

Nadelen: "As a frequent flyer, it was my first time using this airline, was trying to catch the next flight, it was like talking to a motor vehicle rep. They dont care at all."