Vind goedkope vluchten naar Lusaka

Voordelen: "terrible customer service. wrong information on ticket and nobody could help me with anything. I will never fly emirates again"

Voordelen: "comfortable seating..."
Nadelen: "Nice experience ..."

Nadelen: "You are a wonderful service"

Voordelen: "Crew was very friendly. Food was good. Seat wasn’t bad."
Nadelen: "Price should be a little less, comparable to that of Qatar Airways."

Voordelen: "Yes"

Nadelen: "Flight was delayed for more than an hour. No courtesy to inform passengers. The boarding took place and all passengers were crammed into the departure lounge with no place to sit for more than an hour!"

Nadelen: "There was no acknowledgment of Platinum status with Qantas. I do not expect anything special, and I usually just get a welcome back, but this time there was zero acknowledgment. The seat from DXB to HKG did not quite go “flat”. The upper half went as far back as, i’d say, around 170 degrees."

Voordelen: "Cabin crew services"
Nadelen: "Food could have better"

Nadelen: "I could not check in to book my preferred seating because my flight connections was a mixed carrier flight. Website did not tell me what was the issue so I kept trying. Also would have preferred it if I could have checked in online for my emirates routes but that option was not available."

Voordelen: "The crew was Amazing and The seats where comfortable."
Nadelen: "Flying for the first time I think everything was excellent."

Voordelen: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Nadelen: "The free WiFi was limited to a small amount of data or two hours."

Voordelen: "Nothing"
Nadelen: "On each of my meals served the food was cold, and was actually ice cold in some places, some of the food served was inedible it was so bad. on a 16 hour flight the crew was mostly absent. Not once did they offer me s glass of water other than the little cups that came with the meal, nor did they come through the cabin to pick up trash. By the end of the flight the waste paper places in the bathrooms were overflowing at least in the bathroom I used."

Voordelen: "At least inform me that bag is left behind so i wont walk around around baggaage belt for hours at the destination it happend both sides thanks"
Nadelen: "Waiting inconvenience"

Voordelen: "Excellent food and serving"

Voordelen: "Good overall service."

Voordelen: "The legroom"
Nadelen: "The food was fine but was too late so my son felt as sleep before that."

Voordelen: "Excellent all round.a"

Voordelen: "Excelleny"

Voordelen: "Delayed my first flight and I missed all my connecting flights and put me on another flight 12 hrs late"
Nadelen: "S"

Voordelen: "Decent leg room in economy; good entertainment system & food/drink"
Nadelen: "I was expecting to pay for only 10 kg excess baggage according to my own scale but was charged for 15 kg and the check-in staff was rude and unwilling to listen; in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."

Voordelen: "The cabin, the variety of beverages and the time of the trip"
Nadelen: "Perhaps the strange breakfast and the TVs quality"

Nadelen: "The system delays before boarding the plane on 02/03. Otherwise the flight was pretty good."

Nadelen: "one of the Lady crew member was very rude. When i asked her child meal she made a very bad face and told me that u should have booked online. I explained her i tried but couldnt book coz of may be cheap fare category. It was quite embarrassing for me :("

Nadelen: "internet stelt niks voor"

Voordelen: "Everyone was very friendly. Lots of choices for entertainment. Had enough legroom in a regular seat."
Nadelen: "Being on FlyDubai for the first leg of the trip. We had a difficult time with our check in and our son's luggage was lost."

Voordelen: "Good serevice"
Nadelen: "Chettinad fish curry is good"

Voordelen: "Great service! While first time, I had a great experience."

Voordelen: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"

Voordelen: "Nothing"
Nadelen: "Stuck with a hotel I couldn't use after the booking agent broke their integration and I never got the update the flight had been rescheduled two days later. Will not use kayak or Emirates again"

Voordelen: "The flight was superb."
Nadelen: "Nothing. Will always fly Emirates whenever I get the chance."

Nadelen: "Crowded! I did not realize we were traveling on a holiday. The plane was full of children, including preverbal kids, who have no choice other than to cry when they are confused or unhappy. But hey, that's what noise-cancelling headphones are for! Staff is very accommodating and did their best."

Voordelen: "The service was excellent and the crew tried to keep everyone comfortable. Food was good and great selection when it comes to entertainment."

Voordelen: "Personeel is vriendelijk"
Nadelen: "Er was een vertraging van bij 1,5 uur, maar er is niet over gecommuniceerd."

Voordelen: "i liked everything on the trip. it was great. gulalai"

Voordelen: "Great staff from checkin to service On board"
Nadelen: "Food - wine poor too"

Voordelen: "Over all all was great"

Nadelen: "Hard to hear the announcements."

Voordelen: "Easy boarding, great service"
Nadelen: "I couldn't pick my own seat"

Voordelen: "Same as above. If I make this trip again I would only fly Emirates. Have told everyone how wonderful my flights were."
Nadelen: "Same as above."

Voordelen: "Same excellent service and quality as the flight from Boston to Dubai. Flight was on time. Everything went very smoothly."
Nadelen: "The passenger next to me had a bad cough during the whole flight. Wish I could have moved."

Voordelen: "Service van het personeel is prima. Vriendelijk en attent."
Nadelen: "We moesten ons erg haasten vanwege vertraging van de eerste vlucht. Door ern beladingsfout had de vlucht ook nog erns bijna 3 uren vertraging. En dan blijkt ook nog eens dat onze koffers niet meegenomen zijn."

Voordelen: "Service prima. Eten voldoende. Entertainment ook voldoende keus."
Nadelen: "We vertrokken met vertraging. We konden maar net op tijd het boarden van de volgende vlucht halen."

Voordelen: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"

Nadelen: "The crew was unfriendly and not very accommodating. They did not respond to the request button and did not bring the water I asked for many times."

Voordelen: "Dubai lounge was superb, excellent crew."
Nadelen: "cramped business class seats. the 2-3-2 seating is disappointing for the price. Boarding announcements were confusing. we were told to be at the gate 30 mins before flight but when we got there 45 mins before they were already displaying final call which was quite stressful."

Voordelen: "Nothing much to complain about"
Nadelen: "Shuttters always closed"

Voordelen: "Crew are awesome, helpful"
Nadelen: "Emirates pizza is not good."

Voordelen: "The movies on board"
Nadelen: "On the way from Dubai to Beirut we stayed in the plane 45 m after the boarding time and on the way back around 20 m"

Voordelen: "Even a coach seat on emirates seems luxurious in comparison to most airlines. Inflight entertainment works and very well setup. Universal power plug plus usa style plugs USB plug."
Nadelen: "Meal was good for this 40 minute flight but could be a little better. Drink service was simply coffee and water."

Voordelen: "Friendly crew, comfortable plane"
Nadelen: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"

Voordelen: "Yes"
Nadelen: "Customer services"

Nadelen: "Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi"

Nadelen: "It was ok"

Voordelen: "New plane, fresh feel. Food is ok."
Nadelen: "Airline feels basic and no frills."

Voordelen: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Nadelen: "Entertainment was limited."

Voordelen: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Nadelen: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."

Voordelen: "Food and in-flight services"
Nadelen: "Entertainment package"

Voordelen: "Rwanda Air is the best"
Nadelen: "Landing at Kigali was bit rough"

Nadelen: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."

Voordelen: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."

Voordelen: "Food and free WiFi. Ample seating space."
Nadelen: "Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled"

Voordelen: "They respect the timing"
Nadelen: "The luggage escalator is not working and you have to carry it from one point to another..."

Voordelen: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"

Voordelen: "Timeliness, Service, Cleanliness Comfort"

Voordelen: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Nadelen: "The breakfast was not as appetizing."

Voordelen: "Good and clean planes, good service"
Nadelen: "We had couple of ours delay and not well communicated"

Voordelen: "Qualité de service Gentillesse équipage"
Nadelen: "Tout était bien"

Voordelen: "Friendly staff, decent snacks and entertainment options"

Voordelen: "the snack was terrific!"

Voordelen: "Landing was very smooth. I got window seat as requested."
Nadelen: "My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps."

Voordelen: "What did you like? the attendants were very kind"

Voordelen: "Was good on time"

Voordelen: "Everything was on time and comfortable. Will take the same flight again in the future."

Nadelen: "Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!"

Voordelen: "Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage."

Voordelen: "The crew was very welcoming"
Nadelen: "We had a delay of 40 minutes at Kigali airport without prior announcement"

Voordelen: "Overall comfort and staff friendliness"
Nadelen: "Landing was a bit turbulent"

Voordelen: "Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!"

Voordelen: "Staff courteous and friendly"
Nadelen: "Some choices on menu do not do well by time of serving ie fish"

Voordelen: "Planes were great and flight crew excellent."

Voordelen: "Everything went well as expected..."

Voordelen: "The crew is nice"
Nadelen: "Both flights were terribly delayed and while the crew apologized we sat on a small plane. In Entebbe the reason was they overbooked the flight. So leave those people behind to take the next flight, don't keep us prisoners on a plane for hours... Stupid management decisions."

Nadelen: "Too cold on the plane - way, way too cold"

Voordelen: "RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi."

Voordelen: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Nadelen: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."

Voordelen: "The Rwandair plane was modern and clean. Kigali airport has a nice cafe, and check-in was efficient. The plane left a few minutes early."
Nadelen: "Check-in closes one hour before your flight. Economy class: Food was a clingwrapped sandwich. The attendant gave me two bottles of a good South African wine. Security has gotten quite uptight at Kigali airport. They now stop your cab a couple hundred meters short of the airport, and have a dog check the vehicle. You have to pass through another security checkpoint at the entry to the airport building, and a third security into the boarding area. The final security check even takes away any empty bottles you have. And don't take any fingernail scissors in your handcarry, even if they have blunt points. You may have an hour or more wait in preboarding, and without water or bathroom excess. So takke care of these needs in advance."

Voordelen: "Clean planes"
Nadelen: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"

Voordelen: "Crew were pleasant. The flight was comfortable."
Nadelen: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."

Voordelen: "the flight got me to Gaborone on Monday morning"
Nadelen: "Person in Kigali checked my bag to Johannesburg, not Gaborone. Flight was delayed one hour. Slept on a chair in Johannesburg airport for three hours."

Voordelen: "Orderly, organized, courteous"

Voordelen: "In general, it was a pleasant flight from Entebbe to Kigali. The Bombardier was in pristine condition. There was no food offered (the flight is 45 minutes) and there is no entertainment available. The crew was pleasant and the seat comfortable (I am 5'11). I would fly again with RwandAir."
Nadelen: "There was nothing significant enough taken into consideration the characteristics of this flight and the construction in Entebbe."

Voordelen: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Nadelen: "Service & good landing"

Nadelen: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."

Voordelen: "They were professional, timely and courteous. Except for one flight attendant who was a bit rude, the entire flight was enjoyable"
Nadelen: "The rude flight attendant who was welcoming people to the plane"

Voordelen: "They have great food, amazing crew, great customer care.."
Nadelen: "No entertainment, some few crew members has a bit of an attitude."

Voordelen: "Friendly staff, comfortable business class seat with lots of room, good breakfast"
Nadelen: "No priority checkin for business class and no priority boarding for business class. I don't those are even that hard to organize . Airport ground contractors haven't been instructed to provide service to business class?"

Voordelen: "I always appreciate the cleanliness of Rwanda! This carries over to their planes too. Good staff on the plane. Too short of a flight for entertainment- it was amazing they even served the quick drink and snacks they did! Good on-time flights."
Nadelen: "After I bought my tickets the flights were rescheduled, giving us an 8 hour layover between flights... some in our party were stuck in the airport with nothing to do, and there is nothing to do in that airport. One question, when will passengers learn that listening to music or movies on the plane without headphones is really uncool?"

Voordelen: "Free wifibat the airport and the charging stations"

Voordelen: "It was a short flight and all went well. We even had time for a snack."

Voordelen: "Nice food"

Voordelen: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Nadelen: "No suggestions."

Voordelen: "Staff were polite"
Nadelen: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Voordelen: "Overall a nice and good flight"
Nadelen: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Nadelen: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Voordelen: "Nice crew, good food."
Nadelen: "Both bathroom were not working in business class area."

Voordelen: "Information sharing by pilots and crew. Economy class leg room is good."
Nadelen: "All good up to the level"

Voordelen: "Fast boarding"
Nadelen: "Slow in refuelling, got us delayed for 40-"

Voordelen: "Everything works and quick to get to destination."

Nadelen: "Flight got delayed 30 minutes"

Nadelen: "Too hot inside the aircraft"

Voordelen: "No delay and nice staff"

Nadelen: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Voordelen: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Voordelen: "the drinks"
Nadelen: "seat reservation. having to pay for luggage...."

Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Voordelen: "Service is awesome. Food is great."
Nadelen: "People with short connection are affected by the 15 to 25 minutes delay."

Nadelen: "There was no wifi on flight"

Nadelen: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Nadelen: "The plane was very hot"

Voordelen: "Overall KLM experience is good"
Nadelen: "Food quality was mediocre for a business class flight."

Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"

Voordelen: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Nadelen: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"

Voordelen: "Smooth flight."
Nadelen: "Seat a little cramped."

Voordelen: "Nice people and good service"
Nadelen: "Not much"

Nadelen: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Voordelen: "Face recognition was amazing"
Nadelen: "Too hot on plane"

Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"

Voordelen: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Nadelen: "That it didn’t happen."

Voordelen: "Friendly in-flight personell"
Nadelen: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."

Voordelen: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Nadelen: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Nadelen: "Le menu est à améliorer"

Nadelen: "Le menu est à améliorer"

Voordelen: "The staff was extremely pleasant. Food was good!"
Nadelen: "Have no complaints"

Voordelen: "Comfortable seats. Warm plane with happy staff."
Nadelen: "Maybe a second sandwich option for food, not everyone likes cheese."

Nadelen: "vol retardé"

Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"

Voordelen: "J’aime sa ponctualité"
Nadelen: "Rien"

Nadelen: "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Voordelen: "Good multi media access and content"

Nadelen: "Too late i missed my connection flight"

Voordelen: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Nadelen: "Nothing."

Voordelen: "Manque de place"
Nadelen: "La place"

Nadelen: "magazines very dog eared and some badly torn"

Nadelen: "A quoi bon s'enregistrer en ligne si apres, c'est un problème pour obtenir les étiquettes bagages, que ca coince a la depose bagage, que le personnel affirme a tort que les bagages sont enregistrés jusqu'à destination finale (ce n'était pas la cas)"

Voordelen: "Crew"
Nadelen: "Entertainment"

Voordelen: "The crew was nice. Service was excellent."
Nadelen: "The upholstery can be improved."

Voordelen: "Yes, the crew were nice and amazing"
Nadelen: "Serve warm food not cold"

Nadelen: "Punctuality. Time is off the essence."

Voordelen: "Airrbus A350 confort"
Nadelen: "Crew professionalism and food to be improved"

Voordelen: "Crew were very good. Comfortable flight."
Nadelen: "Choice of movies could be much better."

Nadelen: "The flight was delayed for hours in Delhi with no notice, making us spent the night at the airport. The flight was supposed to get to Abidjan around noon, but because of the delay, we missed the connection and the next available flight was the next day which would mean I missed my next flight and a work conference. In Delhi, the Ethiopian Airlines people assured me that it could be worked out in Addis, and that they could change my final destination to get me where I needed to go. However, in Addis, the employees were rude and did not even read the email that the Delhi people sent them. They would not do anything except send me to Abidjan the following day, which was useless since I already had to be in the US by then. The level of service is incredibly poor and disorganized, with many people having to wait for hours to even talk to someone and no information about what needs to be done. In the end, i had to purchase a new ticket to get to my destination. Had I known this was the case in Delhi, and that i would have to purchase a new ticket, I would have done so in Delhi rather than waiting all night and going to Addis. I fly very often and this is both the worse experience and service I’ve ever experienced on a flight, and they weren’t even able to get me to my destination."

Nadelen: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."

Voordelen: "The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight."
Nadelen: "On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others."

Voordelen: "Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing."
Nadelen: "The lunch - tooo much rice no sauce. Food was okay. The sandwich was good."

Nadelen: "No Gin & Tonic Bus transfer to airplane for international flight? Twice...?"

Voordelen: "The crew was great. Extremely accommodating for families."

Voordelen: "Crew was friendly. Food somewhat better than prior leg but far from business class standard."
Nadelen: "Plane fittings coming apart; dirty seats; no personal screens - they use an overhead CRT! Didn’t know such old panes were still being used by Ethiopian. While friendly, crew could be more attentive to travelers needs - eg refills, water etc."

Nadelen: "The most unprofessional ground staff I have met coupled with the most disorganised airport"

Voordelen: "Flight and crew"
Nadelen: "Food and inflight entertainment"

Nadelen: "Was nice best"

Nadelen: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"

Nadelen: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."

Voordelen: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Nadelen: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"

Voordelen: "Plane was spacious and flight crew were nice"
Nadelen: "The fact that they confirmed that my luggage would make it to my final destination, and now that I arrived in dakar with no luggage it’s no longer there responsability"

Voordelen: "Nothing"
Nadelen: "They overbooked and pushed us to later flight, later flight boarded late, on run way 2 hours, plane maintenance issue so changed aircraft—supposed to arrive 1:30pm, arrived after 10pm, gate agent erased reservation adding frequent flyer number so my seat was given to someone else and I sat finally in last row by toilet instead of with my family—then no one can find record of my return flight and Ethiopian contact number impossible to reach. Truly awful experience. I have no idea if I will have seat on return flight."

Nadelen: "The headphones weren’t working and boarding at Addis was very poor. They should have more personal when checking before the Gates"

Voordelen: "I was not allowed on the flight because I did not receive a confirmation email from Ireland airport even though I was never told I needed this."
Nadelen: "Everything."

Voordelen: "The flight attendants."
Nadelen: "The aircraft. Its an older and much used 777 200. Seats, bathrooms, etc have lots of mileage. Needs overhaul."

Nadelen: "Price. Ease of early checkin"

Nadelen: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"

Voordelen: "Comfort The crew is always so helpful."
Nadelen: "Food did not agree with me again."

Voordelen: "Plane size, entertainment options and food were all great."
Nadelen: "The person next to me was rude and leaning over on my side but not much the airline can do about that."

Voordelen: "food and beer were fine"
Nadelen: "4 flights ,4 delays. poor customer service . every thing is very slow ."

Voordelen: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Nadelen: "No sleep with my baby!! ;)"

Voordelen: "Outstanding personnel on the ground in Addis Ababa; outstanding crew on the plane from Addis to Kigali"
Nadelen: "The movie screen (attached to the ceiling) was broken and throught the duration of the 2h30 minute flight, mechanically lowered and raised itself nonstop, making a constant disturbing grinding noise"

Nadelen: "Terrible food (chopped cold spaghetti with no flavor) and terrible service (crew forgot to offer me tea or water, did not come when called) and over one hour late with no apologies given"

Voordelen: "Nothing"
Nadelen: "They lost my luggage and I had to call them every day to locate it. It took a whole week for me to have my luggage back while it was sitting in the Philadelphia Airport for 4 days waiting to be delivered to my house. On top of that no one seems to know the whereabouts of my luggage. Bad customer service. Be aware when flying with Lufthansa."

Nadelen: "There was a four hour delay for departure!"

Voordelen: "Like a third world flight, I could not purchase a wifi. Service is excellent."

Nadelen: "Ground staff past security at Intl departures were unhelpful and scarce. The gate number on the boarding pass and screen did not coincide. Unlike other airports the screen was not the most recent information. Even when told about the discrpancy and mix up for many passengers, the mistake on the computer was not rectified"

Voordelen: "New aircraft 777 from Boeing"
Nadelen: "Food was so poor. Only option was chiken"

Voordelen: "Friendly team."

Voordelen: "The crew very kind and made me feel comfortable"
Nadelen: "Old 767, with not comfortable set up and no individual TV set."

Voordelen: "New 350 was a fantastic plane and the seats were excellent. Bags arrived within 15 minutes"
Nadelen: "nothing negative at all"

Nadelen: "- terrible food and no snacks provided - Crew was inattentive and did not monitor passengers e.g. standing when seatbelt light is on - bathrooms were rarely cleaned on 18 hour flight - poor air circulation"

Voordelen: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Nadelen: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."

Voordelen: "Boarding was quick, airport staff doing a great job, cabin crew friendly, entertainment just okay."
Nadelen: "Poor variety of food, it's either take it or leave it! Make sure to order your food while booking or get ready to suffer!"

Voordelen: "I did like the overall services. I was comfortable with the crew and was entertained. I enjoyed the night over in the fhoice of loudging with nazra Hotel."
Nadelen: "I didn't like the quality of food in the hotel panaroma on my return. The hotel needed air refreshner as it wae stuffy and difficult to breath in. The reception was excellent but poor service."

Voordelen: "The short time it took to get to my destination. The great work done by flight attendants."
Nadelen: "The small seat I got."

Voordelen: "Long flight but comfortable. Pleasant crews"

Voordelen: "No delays The food on board was good. The drinks were fine My luggage was safe"
Nadelen: "The basement waiting area at the Addis Ababa airport was very cold and the toilets were dirty and smelly as well The crew were unfriendly and unreasonable the time of alighting"

Nadelen: "My entertainment system didn't work and there was no vegetarian option. I would have registered for the vegetarian option ahead of time, but when I tried to do online check in, it didn't work."

Voordelen: "Entertainment was good."
Nadelen: "There were tons of announcements in 3 or 4 languages which really was so annoying. Staff didn't seem friendly, lots of confusion there. Plane seemed every old and run down. Short stop in Paris took forever."

Voordelen: "I enjoyed my stay at the hotel. It was clean and the staff made sure to make every attempt to clean the room. They gave 2 bottles of water each day. The flight on Ethiopian Airlines was smooth, kind crew and clean airplane. Airport was well lighted and had big sighs."
Nadelen: "This is what I didn't like, there guys there driving white cars or trucks that pretends to be taxi drivers. Don't use them. They are thieves and fake as hell. His name is Nasah, a guy from India, drives a white land cruiser. Please avoid them. Use the regular toyota cars that hat TAXI written on it."