JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
The flight crew are great, boarding and staff at gate are meticulous and orderly. Comfort is good in economy, I'm 6ft and had decent room. The food is ok , it's a lot of little things that were fresh and different but not really a meal. My language is limited to English but for the most part I was able to communicate my needs thankfully to their understanding of English. I would fly this airline again I would think about the one step upgrade from economy if it was a busy flight especially over 5hrs .
The crew at the check-in counter was super-helpful and exceptionally kind.
Voordelen: "I like the spirit of Christmas in some of the staff."
Nadelen: "Board people by section instead of a madsive line."
Voordelen: "Les repas, le sens du service, la communication."
Nadelen: "Le confort des sièges un peu vieillot, le choix de films."
Nadelen: "Kiosk, bag service, One World Integration"
Voordelen: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Nadelen: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Voordelen: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Nadelen: "Almost missed my flight - they could not locate me as a ticketed passenger"
Voordelen: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Nadelen: "Really no complaints"
Voordelen: "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
Voordelen: "The service"
Nadelen: "Landing was horrible worse landing I have ever had"
Voordelen: "JAL is great!"
Voordelen: "It was short flight.. I slept good through."
Voordelen: "Very friendly and accommodating staff on JAL every trip"
Nadelen: "Everything was great!"
Voordelen: "The Flight staff are very professional. The food and service were excellent."
Nadelen: "The only downside was the long layover (7.5 hrs) in Narita airport."
Voordelen: "The crew was friendly, and the view from the window was stunning."
Nadelen: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Voordelen: "Very friendly crew!"
Voordelen: "JAL et ANA restent au sommet en terme de services, ponctualité et qualité du vol."
Voordelen: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Nadelen: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Voordelen: "No major disasters, comfortable seats, on time."
Nadelen: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Voordelen: "JAL always have good services."
Voordelen: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Nadelen: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
Voordelen: "The crew Service"
Voordelen: "Simply excellent !!!"
Voordelen: "Friendly and respectful staff, great meals, tasty!"
Voordelen: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Nadelen: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Voordelen: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Voordelen: "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
Voordelen: "Good staff service and friendly people. The food was good. The flight was on time."
Nadelen: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Voordelen: "L'équipage est très avenant et n'hésite pas à parler un anglais compréhensible pour les étrangers. Mes deux vols n'étaient que de 45min mais nous avons eu droit à un accès wifi et une collation (boissons). Ponctuel et pilotage souple."
Voordelen: "Clean and very good service."
Voordelen: "Our flight had a long delay, but one we were on board it was a short and smooth flight."
Nadelen: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Nadelen: "My seat was not comfortable and it was uncomfortably warm."
Voordelen: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Voordelen: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Voordelen: "Excellent customer service!"
Voordelen: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Voordelen: "The crew's attention to detail, service."
Nadelen: "Sort of bumpy flight."
Voordelen: "Direct flight (SAN-NRT) is always nice. (I don't know why JAL always charges more than other carriers.) Check-in desk personal was very kind & caring. Flight attendants are courteous and attentive. Good selection of current release & older movies. Bathrooms were always tidy & clean."
Nadelen: "When I took this flight last year, food was terrible. So I requested "fruits plate" this time. It was literally fruits only plate. Same types of fruits in different containers. No rolls/bread/ice cream/nothing!!! If I had known this, I wouldn't have ordered it. Boarding procedure needs a vast improvement for economy class passengers."
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
Voordelen: "Crew service is good!"
Nadelen: "The seat is really cramp and tight!!"
Voordelen: "Time is good."
Nadelen: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Voordelen: "Very clean. Crew was very good. Food was for the most part fine."
Nadelen: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Voordelen: "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
Nadelen: "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
Voordelen: "Excellent crew!"
Nadelen: "It could have been quieter."
Nadelen: "Retard. Aucune explication ni excuse"
Voordelen: "J'ai réservé et payé mon billet chez Ana : vol exploité par Swiss, dont la qualité est moindre. Impossible de réserver un siège à l'avance. Je ne volerai plus jamais avec Swiss !"
Nadelen: "Les repas étaient franchement mauvais. Brocolis à l'aller et au retour... pas de baguettes sur un vol en joint-venture avec ANA et plein de passagers japonais"
Voordelen: "Avion vétuste et service minimum, pas même un verre d'eau !"
Nadelen: "35 minutes de correspondance entre deux vols, aux deux points opposés de l'aéroport, c'est clairement trop peu,"
Voordelen: "Le repas principal, le choix de films, la route par le nord ( magnifiques paysages de banquise)"
Nadelen: "J'aurais aimé pouvoir prendre connaissance à l'avance des menus à choix. Là il fallait choisir au moment du service"
Voordelen: "Crew was amazing and very comfortable seat"
Nadelen: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Voordelen: "Food was good"
Nadelen: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Voordelen: "Service, entertainment , drinks, everything! Very good!"
Voordelen: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Nadelen: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
Voordelen: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Nadelen: "The movie selection is somewhat weak"
Voordelen: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Voordelen: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Nadelen: "Entertainment - didn't have to many movies I liked. Food was just ok. I enjoyed the soy sauce beef and rice the most."
Voordelen: "Flight attendants were incredible!"
Voordelen: "The food and the very friendly and courteous flight attendants."
Voordelen: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Nadelen: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Voordelen: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Nadelen: "If the seat reclined a bit more, would be nice."
Nadelen: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
Voordelen: "Crew amazing and food very good."
Nadelen: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Voordelen: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Nadelen: "Seats, food"
Voordelen: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Nadelen: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Nadelen: "Everything. The best I I"
Nadelen: "Nothing. It was perfect. Comfortable, cute stewards"
Voordelen: "Flight was ok"
Nadelen: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
Voordelen: "The crews on ANA (Flight Attendants) are the hardest working, most polite and service oriented of ANY carrier I can remember. When the cabin lights are ON, the crew is hustling to keep the passengers occupied and chewing. Free Beer, Wine and mixed drinks in Coach! Every Service - Snack, Drinks, Lunch, Dinner, Coffee/Tea, Second and Third rounds of drinks includes a cold towel to wipe your face and hands and most important, trash is collected promptly EVERY single time. WOW. I noticed that Flight Attendants take notes on sleeping passengers for every major meal service, and they take the time to revisit those customers when awake to check they might have wanted to be fed. I also noticed that the crew has special double sided tape to pickup crumbs and spills in the aisles so grime is not tracked into the carpet. Dont be surprized to see a flight attendant cruising the aisle after dinner with a soft cooler full of small vanilla Hagen Daz cups..."
Nadelen: "We flew from Bangkok to Washington Dulles with a connection in Tokyo. Snow in Japan caused crew shifts to max out and ultimately a dramatic change in flight departure. (Guaranteeing a missed connection) This caused multiple downstream challenges. 1. Original flight was scheduled for 00:30. (Half Past Midnight), rescheduled flight was scheduled for 12:30 (Half Past Noon) For Americans unused to a 24 hour clock, this made emails From ANA very difficult to wrap your mind around. Was it a typo? What happens when you miss your connection? (Turns out weather delays do NOT result in accommodations or meals being provided) Rescheduled flight should have been for 1231 with (AM/PM in Parentheses) 2. For passengers who spent their vacation/trip near the equator, the prospect of spending the night in snowbound Tokyo was simply not addressed in the cancellation email. The better option was to stay in your original point of origin and make the connection in one day, but email has NO telephone number for passengers to call to make these arrangements. (We ended up calling a toll California telephone number to be sure we got an English speaking agent) 3. Many SE Asian departing cities have a crazy baggage weight policy that allows for Two bags of 25 Kilos each , but if you have a single bag that weights 32 Kilos, you must pay excess baggage. Although the policy may NOT be specific to ANA, there are hundreds of folks of all nationalities repacking suitcases on the floor of the airport, to try to meet the regulations. As a traveler I understand this, but as an ANA customer it makes no sense, especially when the ticket agent cannot charge the overage to a credit card at the ticket counter. Instead sending you to a different location then waiting for you to return with a receipt. Its a huge scam and ANA can do better communicating the rules to passengers via email or their web site. Nothing starts a long trip off worse than arguments over arcane rules. 4. Changing a return flight arrangement as a result of weather happens at the last moment, but seat assignments apparently could not keep up. I would rather NOT fly than face a center seat in coach for 14 hours. I cannot explain what happened, but repeated attempts at advance check in showed NO assigned seats available, the ticket and gate agents could not improve on this, but BOTH flights ended up having empty seats and in the end we stressed for nothing. ANA must be able to do better, improving their IT systems to make advance seat assignments possible no matter how challenging the problem of "equipment" and other changes in the face of a canceled flight."
Voordelen: "Customer service on ANA was as stellar as always."
Nadelen: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
Voordelen: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Nadelen: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Voordelen: "Ana est loin devant Air France"
Voordelen: "La compagnie est géniale! Rien à dire!"
Voordelen: "Attendants were friendly."
Nadelen: "Flight was late."
Nadelen: "Seats in economy were narrower than Eva Airlines"
Voordelen: "Crew onboard and in Brussels where very nice and efficient."
Nadelen: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Voordelen: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Nadelen: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
Voordelen: "Good communication, food and services"
Voordelen: "Crews' performance was good."
Nadelen: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Nadelen: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Voordelen: "Great service"
Nadelen: "Interior show signs of aging"
Voordelen: "Great airline!"
Nadelen: "some of the gates can be long walk"
Voordelen: "Food was good, the crew were kind, nothing less than one expected and nothing more either"
Nadelen: "Not much of a choice when it came to films"
Voordelen: "Friendly flight attendants, clean toilets"
Nadelen: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Voordelen: "Cabin crew was fine, nice smooth flight."
Nadelen: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
Voordelen: "Very awesome and polite crew. Exact reason why I chose ANA"
Voordelen: "Great flight"
Voordelen: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Voordelen: "I slept most of the way home so didn`t use the entertainment."
Voordelen: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Qatar air service and food was excellent
The ground staff at Doha, Mr. Mohammad Abnan and his associate forced me to send my carry on luggage to check-in when I just had one, small bag within weight limit. She said that the plane is full and they have no room and you have economy class ticket, they will allow only business class people to take their carry on. This horrible idiot staff was extremely obnoxious and made me feel pathetic about traveling in economy class. There was plenty room and she allowed many other folks in economy to bring their carry on luggage. I was emotionally, physically and socially harassed by your ground staff at Doha and I may file a law suit for my helplessness and suffering. I begged her but she remain adamant treating me like a beggar, she was a racist and picking and choosing who she would do the mercy with, simply pathetic!! I have evidence and pictures which I can prove what I’m saying. This was my first stint with this horrible airline but learned my lesson.
Seats were paid for at the time of booking, however in the boarding pass different seats were provided than what was pre
Breakfast should be more real not frozen & heated stuff Lunch & dinner were also terrible. Seats were very cramped to say the least. Doesn't deserve the rating it gets
Except for the missing baggage everything is excellent.
Overall everything was good,very impressed with good food and service from Doha to Atlanta
Could organize boarding better
Compared to other used airlines over more than 30 years, it was an excellent experience.
courteous flight attendants, great food, diligent attention to requests, clean, love entertainment options and the consistent notice of the planes advancement of flight(status of flight progress)
Comfortable flight, very kind crew. Food was average. Good night use my headset to listen to movies and music which is typical for airlines. Why not offer a subtitles on All movies? I was told to be at the airport 3 1/2 hours before flight but boarding did not start until 2 1/2 hours before flight. In ability to check in online remains frustrating
Nadelen: "It would have been better if the wifi was included."
Voordelen: "Amazing service. Incredible comfort."
Voordelen: "Amazing aircraft! Amazing crew!"
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Voordelen: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Nadelen: "I did not find a gap"
Voordelen: "Crew was nice"
Nadelen: "Bassinet seats could be bigger for comfort with an infant."
Nadelen: "Awesome experience on Qatar Airways... will definitely fly with them again!!!"
Nadelen: "Best flight ever and I recommend to have it again in the future"
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Voordelen: "Good attention from crew and very comfortable seats."
Nadelen: "Nothing given the great value for money"
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Nadelen: "Bad service for wheel chair. No wheel chair at Doha Airport! Need to walk."
Nadelen: "The new Q suites in business are GREAT!"
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Voordelen: "My comments are as above . On the Auckland to Quatar leg of my journey Excellent airline and crew."
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Voordelen: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Nadelen: "Short transit time"
Voordelen: "Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken"
Nadelen: "Wish there were a bit more movie selections but only because it was such a long flight"
Nadelen: "Peu de nouveaux films"
Nadelen: "Movies are always the same"
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Voordelen: "Great services"
Nadelen: "Boarding slow"
Voordelen: "Fantastic service, very friendly staff who are always happy to help"
Nadelen: "Should have internet free of charge in flight"
Voordelen: "Foods, crew are accomodating and all sevice facility are very good"
Nadelen: "Just update the movies regularly"
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "Great service. Courteous staff. Professional and well groomed crew unlike some US carriers. Decent beverage and food offerings in biz. Badly outdated IFE system."
Voordelen: "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Nadelen: "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."
Voordelen: "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Nadelen: "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"
Voordelen: "Arrival and departure is on time treatment is excellent very courteous For all category of passenger"
Nadelen: "South Indian food may. Made available"
Voordelen: "Confi and relaxed atmosphere"
Voordelen: "Hospitality, boarding process"
Nadelen: "Food was slightly undercooked (chicken). Should have better process to check for that"
Voordelen: "Everything from courtesy, to very good food, and a clean flight."
Had I paid full fare for my Business ticket instead of upgrading from Economy, I’d be asking for my money back. Emirates are seemingly renowned for their Business Class product however in this case it was pretty poor and I’d say even BA or Virgin Premium Economy is a better product. The cabin on the 777-300 is dated and lack of private screen means that if you start a film before someone next to you, you can see what’s coming but even worse, as there was no amenity kit with an eye mask it’s hard to sleep with two bright screens in front of you. The food was mediocre and well below anything I’ve had on BA or any US carrier with only a single meal service offered on a 7 hour flight. Seriously unimpressed and would not travel Emirate again.
L'enregistrement en ligne n'a jamais fonctionné...
Le personnel l’accueil parfait
L’accueil le personnel a recommandé
Emirates didn't give hotel in Dubai, though our stay was more than 10 hours.
Un voyage adoré, condor, service agréable au bords,
Voordelen: "nothing much"
Nadelen: "One stop would have been better"
Voordelen: "J’étais en classe business, rien à dire tout était parfait"
Nadelen: "Le plat principal n’était pas de mon goût mais cela est propre à moi"
Voordelen: "Crew we're friendly and helpful. Seats were good."
Nadelen: "Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied."
Voordelen: "personnel et atterissage parfait"
Voordelen: "Le personnel de bord, l’accueil... Les bons vins, de qualité Le confort.."
Voordelen: "emirates very great ... all the best craw could be more ingaged"
Nadelen: "wee booked emirates but fly with dubai plane fly dubai - you have a filling that all they wont is to sell staf but no comfor for the price"
Voordelen: "Nothing to say"
Nadelen: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
Voordelen: "Lamb and chicken were good but kids didn't like the kids meals.."
Nadelen: "2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers."
Voordelen: "Great customer service, great and always smiling crew, wonderful flight"
Nadelen: "the food options need to be more. an option with steamed rice should always be available"
Voordelen: "New york dubai seats were very comfortable. Dubai mumbai were okk. Crew was very pleasing"
Nadelen: "Improve cabin comfortable"
Voordelen: "Personnel were nice - seems like there were too many people to really have them pay attention to anyone. Plane was clean overall, entertainment is good."
Nadelen: "We departed late and arrived at least 30-40 mins late. Crowded plane. I was very uncomfortable, the person sitting next to me took up space and was not very friendly. Bathrooms were not so clean at times (this may not necessarily be the airline’s fault)."
Nadelen: "Evrything was fantastic"
Nadelen: "My seat was broken, almost 8h with my back straight up. I've advised the team about it but apparently it was no seats available."
Nadelen: "I'm desapointed with first flight with Emirates. Having travelled with various airlines, i was expecting a much better service on board. 15 min waiting on a call for the cabin crew to answer and separately banquets and pillows who stinks."
Voordelen: "L’espace en A380"
Nadelen: "Le repas"
Voordelen: "Le siège et l’espace"
Nadelen: "Le repas"
Nadelen: "Le repas dans le vol dubai-dhaka"
Voordelen: "L'avion a moitié plein j'ai eu trois places Au top pour dormir, personnel super gentil et au petit soin. Rien à dire ce vol était parfait vu mon état de fatigue"
Nadelen: "Un surclassement"
Nadelen: "Il n'y avait pas assez de films en français"
Voordelen: "PARFAIT et à l’HEURE"
Voordelen: "crew was attentive and seating was comfortable"
Nadelen: "they could have changed snacks..I had the same pizza when travelled four years back."
Voordelen: "Les films"
Nadelen: "Ne pas récupérer ma valise complètement détruite à l’arrivee Alors que celle ci est neuve"
Voordelen: "Le professionnalisme du personnel, l’embarquement"
Nadelen: "Pas assez de choix de films et de musique récents."
Voordelen: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Nadelen: "The free WiFi was limited to a small amount of data or two hours."
Voordelen: "Service et confort"
Voordelen: "Vol. Confort. Equipement ICE"
Voordelen: "Boarding was efficient."
Nadelen: "The crew was non existent when something was needed, and a flight attendant tried to move us from our purchased seats to accommodate a woman who moved 3 times. While the attendant was mistaken; he insisted on seeing disturbing our sleep and asked to see our boarding pass as if we were not being honest. All that he said was , “oops, wrong row” and moved on as if nothing happened. No apology, nothing."
Voordelen: "L’accu, l’hora, enfin tout"
Voordelen: "Très bien"
Nadelen: "Rien à signaler"
Voordelen: "La promptitude et l'accueil"
Nadelen: "Le personnel à bord d'emirate qui ne parle pas français sur un vol dans un francophone"
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Nadelen: "Needs to be a bigger plane for such a long trip. Crew seemed like they weren't happy to be on the flight. One bathroom was out of commission for our 14 hour flight and limited our section of the plane to one bathroom. The remaining bathroom was very dirty and lacked supplies. When I asked for some help to have it cleaned, the attendant told me she would have to lock it down but there was already a big line of people waiting to use it. Disappointed in this flight because it was so long with limited facilities. Enjoyed other times I had used Emirates but not this time."
Voordelen: "De quoi passer le temps en vol grâce au programme de divertissement à bord."
Nadelen: "La correspondance à Dubai où il a fallu rejoindre la porte d’embarquement à l’opposé du terminal dans un délai court."
Voordelen: "La variété du programme de divertissement proposé à bord. De quoi passer le temps en vol."
Nadelen: "Le repas servi à bord avec le choix du poulet n’était plus disponible. Je me suis contenté du plat avec les fruits de mer."
Voordelen: "Variété des divertissements proposés à bord."
Nadelen: "Des retards au départ de chaque vol de mon trajet. Les sièges en classe économique ne disposent pas de repose-pieds. C’est tout de même une bonne compagnie."
On Time departure and arrival Entertainment system not very userfriendly
La qualité des repas de air Canada pour les cool outre-mer ont perdu en qualité. Le petit déjeuner était d’une médiocrité. Servis des dés sac en papier brun, un semblant de croissant pratiquement gelé et un yogourt et rien de plus…
Tout était parfait en accord avec mon classement…. La prochaine fois je voyagerai avec un autre classement sur cette compagnie. L’équipage était parfait tres souriant et accessible. Merci
Ce qui m'a deplu : les retards aux contrôles ont empêchés certains d'être à bord. Leurs bagages ont été retirés, et au final nous avons loupé notre correspondance FRA-Lyon de 10 mn, sans aucune solution alternative (2 jours de grève après; 16 et 17/09).
Plus d'une de retard à l'arrivée à Bangkok sans explication. Ma valise égarée . Le repas très moyen comme maintenant très souvent en classe éco en devient un détail. La valise égarée est un gros problème et après 24 heures, aucune nouvelle
Plus d'une demi heure de retard au départ de Lyon, en bonne partie attrapée mais sans expli
L’avion avait presque 3H DE RETARD !! J’ai raté mes train à Paris et à bordeaux et j’ai dû racheter mes billets de train !!!!!
C'est pour la première fois en 18 ans d'expérience que la compagnie Lufthansa (Air Dolomiti )ne accorde pas un petit menu pour un si long voyage transatlantique dans lequel j'ai payé 2300 dollars, juste une bouteille d'eau. Il s'agit du trajet de Cluj à Munich et de Munich à Cluj J'ai choisi la compagnie Lufthansa pour ces services, il n'est pas normal que ceux qui voyagent de l'autre continent ne reçoivent pas de collation en profitant de la pandémie. Quand on a payé le double du billet!!!! Merci infiniment!
Petit avion, rien ne marchait, pas de télé, pas de wifi, tout en panne. Pas de compensation, auraient pu nous offrir quelque chose pour compenser, comme un sandwich ou un boisson gratuite. Très decu6
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
Le pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers Paris
Formalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce domaine.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Liked the condition, comfort and cleanliness of the plane. Flight crew was very efficient and attentive. Food was very good, but they could have a slightly larger meal service. There was not enough food to eat.
Transit à Frankfort : horrible !
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Voordelen: "Crew was professional and helpful."
Nadelen: "The seat was narrow for business class."
Nadelen: "Everything was super. Really"
Voordelen: "Great flight and food options."
Nadelen: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Voordelen: "Hydration station during the long flight. Leg room adequate."
Nadelen: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Voordelen: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nadelen: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."
Voordelen: "Seat 16 B was great"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Nadelen: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Voordelen: "Cabin crew was extremely friendly, welcoming, and provided good inflight service."
Nadelen: "The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy."
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Voordelen: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Nadelen: "For business class the food could be improved."
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Nadelen: "Water only and.. I had to asked for it. No snacks or other drinks in my eighteenth hour of flying back from Poland :(("
Voordelen: "Nice plane, free checked bag, and a snack,"
Nadelen: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"