Nous avons fait la queue pour l’embarquement pendant de longues minutes. Au moment de passer, on nous dit que nos passeports doivent être vérifiés. Obligation de suivre une autre queue. L’hôtesse nous demande notre test Covid alors qu’il n’y en n’a pas besoin pour revenir en France. Une fois les passeports vérifiés, on nous demande de retourner à la fin de la première queue…donc très long !
Aller / retour Paris New York Aller correct mais retour horrible Particulièrement la cheffe de cabine j’imagine très désagréable, très sèche, et bruyante durant vol de nuit
Écran ne fonctionnait pas …. Pas d’alternative
Température de la ventilation très basse.
Personnel très sympa, très serviable.
Le repas était léger, avec des légumes mal cuits, une purée trop salée et un morceau de poulet mauvais. Au petit déjeuner, sandwich au fromage 😒
Checkin via l’appli impossible
Notre vol a été annulé, puis l’autre retardé ainsi nous avons loupé notre correspondance. Ensuite nous n’avons pas eu notre valise à l’arrivée
Des casques anti bruits pourraient être transmis si les conditions de voyage deviennent difficiles : les pleurs et les cris d’enfants durant tout le trajet et ce quasi sans interruption ont rendus le vol très désagréable . Vol choisi à l’initial car etant un vol de nuit et cela permettait d’avoir un peu de calme. Le personnel était sympathique et avait des bases en français ce qui était agréable. Ce qui n’était pas réellement le cas pour le vol aller . En vous remerciant,
L’embarquement s’est déroulé facilement. L’équipage manquait un peu de disponibilité
2 h de retard , les trains ratés à paris ..
Vol parti à l'heure et arrivé en avance. Personnel aimable. Voyage agréable
Vol à l'heure. Personnel aimable. Repas corrects. J'ai pu choisir une place confortable moyennant un prix correct. Divertissements limités que écran individuel. Plutôt content du voyage avec cette compagnie
Repas disponibilité du personnel confort d’installation ponctualité
Boarding stuff was bad!!!
25 minute flight. Crew was friendly and competent.
The departure was delayed by more than 30 min. Late arrival. Crew was fantastic!
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Voordelen: "L’accueil et l’aimabilité du personnel qui laisse à désirer. Le confort est vraiment mauvais. Le dinner était vraiment léger."
Nadelen: "La Nourriture, le personnel, le confort."
Voordelen: "The crew and seats were both great"
Nadelen: "HAving live TV would have been great."
Voordelen: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Nadelen: "The flight was too warm."
Nadelen: "Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight."
Nadelen: "More communication on the flight delay"
Voordelen: "Food on long legs was excellent."
Nadelen: "Delayed in Atlanta. What’s new?"
Voordelen: "New long haul service is a real improvement in quality"
Voordelen: "The crew on both legs of our trip were nice and accommodating."
Voordelen: "Crew was amazing."
Nadelen: "Took forever to wait in line to board this relatively small plane."
Voordelen: "Just fine, beverage service was friendly."
Nadelen: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Voordelen: "Équipage commercial chaleureux et efficace"
Nadelen: "Angle inclinaison des sièges de première"
Voordelen: "Liaison quotidienne fiable"
Nadelen: "C’est un petit jet avec espace limité"
Nadelen: "Seat assignment with Economy ticket."
Nadelen: "Le choix des films, la nourriture, l'information de vol sur la tablette"
Nadelen: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Voordelen: "Crew ok . Seat not so comfy"
Voordelen: "L’horaire Respectée"
Nadelen: "Rafraîchissements peu de choix"
Nadelen: "le confort des sièges"
Nadelen: "le confort des sièges"
Nadelen: "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Voordelen: "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Nadelen: "Un autre transporteur!?"
Nadelen: "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."
Voordelen: "The crew was very friendly. Boarding was quick."
Nadelen: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Nadelen: "Healthier snacks instead of just candy and cookies... an apple for example would be great."
Voordelen: "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Voordelen: "Le choix de films"
Nadelen: "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"
Nadelen: "Crew did not make passenger in front of me bring his seat back up for landing."
Liked the condition, comfort and cleanliness of the plane. Flight crew was very efficient and attentive. Food was very good, but they could have a slightly larger meal service. There was not enough food to eat.
Transit à Frankfort : horrible !
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
They canceled my flight yesterday from Columbus Ohio so why ur sending me this shit
Voordelen: "Safety of aircraft"
Nadelen: "Parents called as soon as the delayed flight caused the young teen to miss her flight, Lufthansa operator verifies only by phone that young teen had a seat in the next flight, UNTRUE! She was ignored at counter, mr. M. Meindle told her to step aside and it was not “worth arguing”! The people she sought direction from, are the ones that left her confused and ignored. Shame on them"
Voordelen: "Great flight and food options."
Nadelen: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Voordelen: "Hydration station during the long flight. Leg room adequate."
Nadelen: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Voordelen: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nadelen: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Friendly crew, tried their best to accommodate"
Nadelen: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Nadelen: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Nadelen: "The flight had a departure delay of three hours. That was not fun"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Nadelen: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "Nice plane, free checked bag, and a snack,"
Nadelen: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Nadelen: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Voordelen: "Crew was alright"
Nadelen: "Frankfurt Airport unfriendly and depressed as usual."
Nadelen: "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."
Nadelen: "1 heure de retard Mon baggage est resté à Francfort"
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Swift clean friendly on time
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "So rude crew"
Voordelen: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Nadelen: "No suggestions."
Voordelen: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Nadelen: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Nadelen: "Nothing. Flight was amazing"
Nadelen: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Voordelen: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Voordelen: "Flight was on time."
Nadelen: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Nadelen: "Flight got cancelled"
Voordelen: "The crew was pleasant"
Nadelen: "Baggage checkin & flight boarding was slow & disorganized."
Voordelen: "The aircraft"
Nadelen: "No overbooking next time!"
Voordelen: "Crew was nice and pleasant"
Nadelen: "Flight very late"
Voordelen: "Crew helpful. Food good."
Nadelen: "Better range of movies please"
Nadelen: "Flight got delayed 30 minutes"
Voordelen: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Pleasant flight"
Nadelen: "We were delayed & missed our connection"
Voordelen: "The entertainment was amazing"
Nadelen: "The seats were a bit hard"
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Nadelen: "They left my bag off the plane. Ridiculous."
Voordelen: "Like the overall KLM experience"
Nadelen: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Nadelen: "Not having to walk outside in Edinbur4gh to board the flight."
Nadelen: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "The crew was amazing and the food was great."
Nadelen: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Voordelen: "Crew were great, food, entertainment, seat and everything else was great as well."
Voordelen: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Nadelen: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Voordelen: "Friendly and efficient crew. Flights were on time if not even early."
Voordelen: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Nadelen: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Voordelen: "Flight duration"
Nadelen: "Very stingy with the drinks Cramped seats"
Voordelen: "Nothing to mention"
Nadelen: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Nadelen: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Nadelen: "Not happy to pay extra money for my case"
Nadelen: "Our lougage did not arrive"
Nadelen: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Comfort was better than on the previous Dash-8. Food was OK."
Nadelen: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Voordelen: "I slept pretty much the whole time"
Nadelen: "Flight departed 35 minutes late"
Some drinks and basic snack will be good. Water should be served at least once an hour. Blankets for folks who might be cold.
Nadelen: "Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay"
Nadelen: "They need to check the tv screens. On two different IcelandAir planes my screen wasn't working."
Nadelen: "Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing."
Voordelen: "La rapidité du vol"
Nadelen: "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."
Voordelen: "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Nadelen: "offrir une petit collation non payante pour un vol de 5 heures..."
Nadelen: "Eviter les retards"
Nadelen: "Eviter les retatds"
Voordelen: "free entertainment, friendly crew"
Nadelen: "snacks, food for free"
Voordelen: "I bought the ticket from Iceland Air because their flights schedule dovetailed nicely with a traveling companion."
Nadelen: "On the eve of my departure, I was informed that my return flight had been cancelled and rescheduled without: any offer of compensation, or, an offer of alternative flight arrangements. Pleas to address the situation were totally ignored. This, I believe, is an unconscionable way to run an airline."
Voordelen: "The crew was friendly and professional. They came around often with water, which was key."
Nadelen: "The boarding process was strange. We landed onto a bus and boarded the plane on the tarmac- all fine. But it would have been nice to have an announcement as we arrived at the gate “ladies and gentlemen traveling to Denver, we will begin boarding in a few moments. Here is how this will go or this is"
Voordelen: "Good selection of movies to watch"
Nadelen: "Beverage service needs to be done more than twice on a 7.5 HR flight."
Voordelen: "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Nadelen: "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"
Voordelen: "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Nadelen: "Pas de divertissement en français. Pas de service en français. Retard au départ."
Voordelen: "Food on business class was good. The coffee was excellent."
Nadelen: "I had to wait almost one hour at check in. The person in charge said there were "issues" with my visa. She allowed me to board to Reykjavik and said the issues would be solved as I flew. I had to check in again at Reykjavik. There was no "issue" with my visa and I was received normally at my destination. Comfort level on business class was sub-par and options on entertainment center very limited."
Voordelen: "Always straight forward no frills fuss. I like the seating, but there could be more variety in entertainment."
Nadelen: "Flight was delayed and no info was given why though we assumed it was because the same reason every other flight was delayed. Ground crew did a pre checkin so that helped speed up process."
Voordelen: "I had sprained my ankle the day before my flights, and the crew were all very nice and accommodating for me."
Nadelen: "I didn't like the fact that when I booked my flight, I was misled to believe that my checked baggage was included. The message said that "cabin baggage was included", but since when is cabin baggage NOT included?? I was surprised to find out when I was checking in that I had to pay an extra 50 Euros to check my luggage in, which I was really not happy about since the flight itself was already so expensive."
Nadelen: "The check-in process was horrible. It took over an hour to drop off our bags and get a boarding pass."
Voordelen: "Iceland Air personnel were super accommodating, in Seattle on the ground and in he air."
Nadelen: "Swissport personnel in Europe were awful. Bags were delayed in Amsterdam for over an hour after landing. Check in at Brussels was also an hour long queue. Boarding in the terminal in Iceland was very disorganized."
Nadelen: "Delays in boarding. Ticket was bought 8 months ago with seat selected but when checking in found I was put on standby and had to wait until everyone else boarded. Assistance at gate to try and get seat assignment very poor as I was simply told to wait. On flight from Iceland to Portland the gate did not even start boarding until close to official departure time and plane left about 30 minutes late. Result I barely made my last connection in Portland but my luggage did not arrive because maybe customs checking took too long."
Voordelen: "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Nadelen: "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."
Voordelen: "Good movie selection?"
Nadelen: "I had to pay for extra luggage, because though I paid for an Economy Standard ticket which does come with checked-in baggage, there was nothing written on my ticket to prove it. I paid for the standard ticket ahead of time specifically. Although the staff were nice enough, for a struggling student, this mix-up was unacceptable. I now find myself making calls and trying to get in contact with both Kayak and Icelandair for a refund of the 88euro. I think I was particularly unlucky, because I was picked twice for special security checks, which pulled me out of the line I was waiting in while the flight was delayed, and I had to re-enter the line at the end. Though I requested window seats, I did not receive one either time (though I knew it wasn't guaranteed). There was also no overhead storage space for carry-ons overhead, so I had to make my way to the front of the plane to store my backpack, and several of those who came after me had to sit with their carry-ons on their lap. The seats were also pretty uncomfortable with a thick unadjustable headrest; and the air quality was terrible, a bit smelly and very dry. As a frequent flyer (who does fly with icelandair occasionally) this was unusual."
Nadelen: "The flight was delaying for 1 hour and 45 minutes. It was not a pleasant time yesterday. The airline did not tell passengers what caused the delaying. I hope the airline will improve this caused next time."
Voordelen: "Nothing good about this airline"
Nadelen: "Forget about comfortable experience during the flight. The way how they list the ticket from Kayak is the scam. Stated Economy class on Kayak and their own website ticket info. Once you chek in, they will stated this is the cheapest economy ticket, doesnt allow any baggage, and you have to pay I think around $150 for round trip baggage. End up with just to carry on, wouldnt able to shop in Europe. If you includ baggage flight would be similar to other airline provide baggage and quality services. Huge mistake, customer service located overseas, and dont care about customer."
Nadelen: "Typical flight now days. Seats are too small for comfort. There needs to be action by regulators of aviation industry to increase space for coach passengers. I think these regulators should be required to fly coach three times a year in a coach seat on flights of three hours or more."
Voordelen: "This flight was good, direct to PDX in 8 hours. Inflight entertainment was good and staff pleasant. Boarding was smooth and flight was on time. Luggage all retrieved safely at destination."
Nadelen: "My complaint is with Kayak! We believed we were choosing a flight with first bag checked free, but that was so far from the truth! Each of our two checked bags cost $75 USD, adding a brutal $150 to the cost of our flight! Food was also quite expensive."
Voordelen: "I just want to give a particular shout out to Marta from flight FI655 REK to PDX on April 10th. I was extremely dehydrated and blacked out for a moment. Next thing I know, the crew is on me, asking me questions, trying to get me some help. They found a doctor on the flight and attended to me extremely calmly. They got me a nice seat where Marta checked on me for the rest of the flight, made sure I ate and drank something, got my things from my seat, and overall gave me far more attention than I could have ever asked for. Thanks, Marta! (Please give this woman a raise or a medal or something.)"
Voordelen: "Everything went okay for us on this flight. In the future, I will suggest to my wife, who books air travel for us to read the fine print. The cost to check a bag was $100.00 which would have run us $300.00 for the trip: Boston to Brussels with a layover in Reykjavik, but on the return Brussels to Reykjavik with four days in Iceland and the return to Boston, so there goes the cheap flight! I did enjoy the in-flight movie and a documentary on the return trip as well."
Nadelen: "My own earphones on the flight from Brussels to Iceland did not work. I could not plug them into the system."
Voordelen: "My exit aisle seat was just great, with no one on either side of me !!!!! Very kind airplane staff. I had a great sleep."
Voordelen: "Clean plane and facilities. Nice crew. Email notifications of delays"
Nadelen: "Multi-hour delays - strike induced on outbound flight, weather induced on return flight. Email notifications were nice but inconsistent. Expensive food."
Voordelen: "Second time I have flown to Brussels with Iceland Air. I love their customer service and especially the flight route. My flight going over was cancelled due to weather. I called their reservation office , had to wait on hold for 1 hour and 15 minutes , but it was worth it. The reservation agent found me a new flight on LH, she explained I would get a conformation about 3 hours after our conversation with the flight information and new txt information. I was able to check in with LH on line that evening. Iceland Air had every pre assigned seats for me."
Nadelen: "The boarding process in Kevlavik is pretty awful. No seating around gate areas. You have to stand in line for about 30 minutes to then have to get on shuttle to be driven to plane where you have to walk on stairs to get to plane, or in some cases you actually get to board from the terminal, which happened yesterday. I have MS,and sometimes standing for long periods of time and then having to climb up stairs is difficult for me. I also see a lot of elderly people and parents with babies having difficulty with this boarding process. Their airport really needs major expansion for the amount of people that travel thru their. Seating araes around their gates should be a priority."
Voordelen: "Crew did their best to accommodate customers w/ the limited space."
Nadelen: "Not enough leg and seat space - see above."
Voordelen: "Same as above."
Nadelen: "Same as above."
Voordelen: "Descent selection of movies and tv shows helped with the long flight. Flight times are great for reduced layover times in Iceland from PDX to MAN."
Voordelen: "Food was as advertised, and entertainment was not at all disappointing."
Nadelen: "Seat screwup... IcelandAir screwed up my seat selection and failed in three opportunities to fix it. During online check-in, I swapped my aisle seat for an exit row middle seat with empty standing room in front of me (because I am tall this is important). Skeptical, I verified this twice at Stockholm ARL by checking computer and with the bagge agent. She reassured me I would have long leg room. Upon boarding, I quickly learned I had been misled: I had a middle seat with short leg room and between two passengers. A flight attendant declined to listen or help me even though better seats were available. It turned out to be my worst trans-oceanic flight among 1 to 2 dozen in my life."
Voordelen: "The seats were comfortable and there was plenty of room. The price is usually less."
Nadelen: "Food choices are very limited on flights to The US. The prices are based on the Icelandic economy...very, very expensive. I recommend buying food at the airport and take it on or later. Some planes are older and not as comfortable but there is no way to know ahead of time. The USB port does not charge your device and there is no electrical plug even though it is advertised. After a flight they fold the blankets and reuse the pillows....yuck!"
Nadelen: "No snacks and I asked for headphones, but flight attendant forgot about me."
Voordelen: "Icelandair was incredible. The crew was so friendly and helpful and the flight was a breeze. They offer many choices of entertainment on the plane's tv along with food and drink. I would fly Icelandair again and definitely recommend the airline to anyone traveling."
Nadelen: "Nothing about Icelandair, but the Keflavik airport. Boarding the flight while still in Iceland was a little bit of a hassle. The airport is a bit unorganized at the gates and there is no seating around the gates and random lines everywhere"
Voordelen: "We landed"
Nadelen: "Cramped seats, mine was broken (couldn't recline), economy class gave us feeling like we were cattle, no wifi for entire 8hr flight"
Voordelen: "Good price and short layover. The plane was clean and comfortable."
Nadelen: "The boarding process in Reykjavik was chaotic. Food and entertainment available for PURCHASE."
Voordelen: "Personnel sympa, avion confortable."
Nadelen: "Absence de repas de qualité offerts."
Nadelen: "48h et 27 minutes de retard sur l'horaire prévu."
Nadelen: "5h de retard.... Aucune prise en charge par la compagnie. Si je n'appelle pas, personne ne s'occupe de nous. Retour cauchemardesque!"
Voordelen: "Avion confortable. Personnel correct."
Nadelen: "Qu'ils devancent le vol de 15 minutes; on a failli Le rater. Aussi: piètre qualité de l'offre de nourriture."
Voordelen: "Again, the crew was very gracious and accommodating"
Nadelen: "The airport in Iceland is atrocious. The worst experience I have ever had in a terminal and boarding. It's hard to believe that there are so few seats at each gate and with several very large flights leaving from one small terminal and all within a few hours of each other it was extremely crowded and very hard to get to any amenities. We had to sit on the Floor!!! Then the boarding was a joke. The line was long and slow and we had to get on a bus and go out to the plane which was very awkward and slow. The bus was packed and very uncomfortable and the smell of diesel was nauseating. It seems like if they are going to accommodate so many large international flights that they would figure out that their infrastructure really needs some upgrades. Can't imagine what it would have been like if the weather had been poor which of course it often is in Iceland! Also, going to Europe, we received a couple of meals and on this flight no food was served. The food they did offer was over priced."
Nadelen: "Why only two bathrooms at the tail of the plane? Makes for a long line of people and not much room to stretch out on an eight hour flight."
Voordelen: "In flight services, pleasant flight attendants."
Nadelen: "Took shuttle buses to the plane that was parked on the tarmac. Had stairs to board at the front and rear of the plane. Great to have two access points, in theory. No clear instructions regarding who should board at which staircase. As a result, some passengers who were in the last row boarded at the front door. Might be better to give clear instructions that passengers in seats 23 and higher should board at the rear."
Voordelen: "An eight hour flight but no food provided? Only for purchase? I can't think of any overseas flight I've had that didn't provide some type of meal."
Voordelen: "The flight, comfort, crew and entertainment was good on my flight"
The boarding was delayed due to crew being late.
American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home.
Voordelen: "waited for us. We were late from Yuma"
Nadelen: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Nadelen: "The flight attendants were friendly, watched a movie, thanks for the ear buds to listen to the movie. There was a lot of turbulence but I feel our pilot managed it very well bringing us in safely and smoothly as possible. I can't think of anything that could have been improved on."
Voordelen: "On time, crew was nice."
Nadelen: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
Voordelen: "Good crew"
Nadelen: "The boarding process was terrible. The boarding time changed every 5 minutes"
Nadelen: "Inflight Wifi was spotty"
Nadelen: "boarding time, delayed for 3 hours"
Nadelen: "The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful"
Voordelen: "nothing since i was not able to make it on time"
Nadelen: "Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate"
Nadelen: "Cabin temperature"
Nadelen: "Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas."
Voordelen: "Juste la rapidité du vol.les pilotes étaientt très bien autour du vol..."
Nadelen: "Le vol a accusé un retard de une heure et en plus on n'a changé du lieu d'embarquement qui est passé du 77 au 75.il fallait que chaque voyageur se renseigne."
Voordelen: "Le personnel est parfait"
Nadelen: "Vraiment pas beaucoup de place dans le siège pour les bras et jambes"
Voordelen: "Presque tout."
Nadelen: "Le prix du bagage à payer en plus du prix"
Nadelen: "Le vol a ete annulé et j ai ete bloque sans voucher ou support"
Voordelen: "Visiter l’aerairport de JFK"
Nadelen: "Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité"
Nadelen: "Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège....) Plus jamais de voyage sur cette compagnie"
Voordelen: "L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols."
Nadelen: "Le service à la clientèle"
Nadelen: "Une heure de retard au décollage"
Voordelen: "Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée."
Nadelen: "the bumpiest, harrowing flight ever"
Nadelen: "Restes 1 heure dans l'avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant."
Voordelen: "A l'heure"
Nadelen: "Sièges inconfortables. Assis trop haute."
Voordelen: "Tout s’est bien passer, c’etait facile."
Nadelen: "La temperature durant le vol était mouvementé"
Nadelen: "Le vol a été annulé personne ne nous a averti c’est kayak qui nous a dit de vérifier. Ils nous ont mis sur aucun autre vol jusqu’au lendemain."
Nadelen: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
Voordelen: "Good service in-flight. Pretty comfortable seats and decent in-flight food/beverage options."
Nadelen: "Crew was slamming overhead compartments before take-off and would ignore questions from passengers. Late take-off, very late gate change and late arrival. No help from crew on the plan to get bags taken care of so boarding took forever."
Voordelen: "Nothing - except getting my seat upgraded from the 'claustrophobic zone'."
Nadelen: "Having to wait 5 hours for the flight as my FRA to DFW flight arrived late. I had been up over 26 hours already and was struggling to stay awake prior to the flight. (My day didn't end until I'd been up more than 32 hours.) Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time. Headphone jack had a very poor connection. Plane was dirty."
Nadelen: "Retard d’une heure"
Voordelen: "La bonne ponctualité pour un vol intra US"
Nadelen: "B757 dépourvu de système de divertissement à bord. Sûrement du au court trajet"
Nadelen: "Aucune des télé ne fonctionne pendant la totalité du vol Biscuits food ridicules Le prix des bagages et la queue pour obtenir son ticket puis refaire la queue pour déposer bagages Double paiement bagages mémé en transit / inacceptable"
Nadelen: "We still haven’t left Dayton."
Nadelen: "Flight was late"
Nadelen: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Voordelen: "The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours."
Nadelen: "It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board."
Voordelen: "tout le service en général."
Nadelen: "notre vol a été retarde retarde!!au lieu de décoller comme prévu à 8h30 notre vol a été finalement annulé vers 23h30. On m'a relooké sur un vol pour LONDRES le lendemain à 19.h. Nous sommes restés plus de 24 h dans cet aéroport sans que nous soit proposé un hôtel. on nous a donné une couverture et un oreillé!!d'autre ont pu etre rebooké sur d'autre vols sur NY ou chicago le matin meme. Nous avons perdu une journée de travail mon époux et moi-meme. Lui a du annuler une formation impliquant 10 personnes qui venait de toute la France."
Voordelen: "Got to see The Shape of Water from DFW to PDX in advance of the Oscars! Nice clear image and sound. Thanks American, you've upped your game from a few years back!"
Nadelen: "My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this."
Voordelen: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Voordelen: "Everything, crew, plane was clean, service was better than the previous international flight. Nont"
Voordelen: "I liked the way the Pilot (Captain) addressed the passengers before and after the flight."
Nadelen: "The wait at the customer service counter in the terminal at LAX."
Voordelen: "All went well"
Voordelen: "I like how quick and efficient the boarding and check in process was."
Nadelen: "I just wish that if I paid a little more for seats I should get more comfortable and roomier seats is all. Don’t make the seats sit so upright."
Voordelen: "Nothing. Had a family emergency"
Nadelen: "I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland."
Nadelen: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
Voordelen: "We really enjoyed our flights with American Airlines. From the counter to the stop on the plane everyone was great to work with and very friendly"