Options for food. There were no vegetarian options.
Voordelen: "great crew"
Nadelen: "better breakfast or snack before arrival"
Nadelen: "Flight crew not too interactive"
Nadelen: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Voordelen: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Nadelen: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Voordelen: "Les repas, le sens du service, la communication."
Nadelen: "Le confort des sièges un peu vieillot, le choix de films."
Voordelen: "Soo Much Food! Crew was very polite and helpful."
Nadelen: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Voordelen: "was not able to board and was checked in 4 hours in advance"
Voordelen: "Pretty much everything"
Voordelen: "The food the service and flight was great"
Voordelen: "Service was excellent"
Nadelen: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Voordelen: "Overall is good :)"
Voordelen: "Hands down Jal is the best airline japan has to offer!"
Nadelen: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Voordelen: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
Nadelen: "Nothing. All was great"
Voordelen: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
Voordelen: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
Voordelen: "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
Nadelen: "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
Voordelen: "Inspire of bad weather, the pilot executed a perfect landing !"
Voordelen: "Best airline I have ever flown."
Voordelen: "Flight time was not bad, not too long"
Nadelen: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Voordelen: "Flight was comfortable enough"
Nadelen: "4 stars for food and entertainment as it was only an hour flight."
Voordelen: "So much food, great leg room, very comfortable and clean, kind and attentive staff"
Voordelen: "JAL et ANA restent au sommet en terme de services, ponctualité et qualité du vol."
Voordelen: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Nadelen: "My wife did not particularly like your choices of breakfast... she just did not understand the food"
Voordelen: "I liked the entertainment on board."
Voordelen: "The flight is on time,service is excellent."
Voordelen: "The aircraft was excellent."
Nadelen: "The service could be bit more personal for a long 13 hour flight."
Voordelen: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Nadelen: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Voordelen: "Great flight, great staff. The food wasn't bad either."
Voordelen: "Service was polite and efficient"
Nadelen: "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
Voordelen: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Voordelen: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Nadelen: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Voordelen: "The flight attendants were very kind and attentive."
Nadelen: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Voordelen: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Voordelen: "The whole price was wonderful I like everything about it"
Nadelen: "There is nothing to dislike about the flight"
Nadelen: "Not much leg room"
Voordelen: "L'équipage est très avenant et n'hésite pas à parler un anglais compréhensible pour les étrangers. Mes deux vols n'étaient que de 45min mais nous avons eu droit à un accès wifi et une collation (boissons). Ponctuel et pilotage souple."
Voordelen: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Nadelen: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Voordelen: "Food was pretty good."
Nadelen: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Voordelen: "attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room"
Nadelen: "on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc).."
Voordelen: "Comfortable and spacious for economy class. Very helpful staff."
Nadelen: "If I have to be picky the movie selection didn't seem great."
Voordelen: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Voordelen: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Voordelen: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Voordelen: "The Japanese flight attentants were excellent. Entertainment was excellent"
Nadelen: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Voordelen: "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
Nadelen: "There was nothing I didn't like about this airlines."
Voordelen: "The crew took care of us during a strange virus affected flight."
Nadelen: "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
Voordelen: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Nadelen: "A newer plane with more restrooms would be great."
Voordelen: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Nadelen: "The food was not to my liking,"
Nadelen: "Perfect flight"
Voordelen: "Excellent crew!"
Nadelen: "It could have been quieter."
Nadelen: "Retard. Aucune explication ni excuse"
Voordelen: "J'ai réservé et payé mon billet chez Ana : vol exploité par Swiss, dont la qualité est moindre. Impossible de réserver un siège à l'avance. Je ne volerai plus jamais avec Swiss !"
Nadelen: "Les repas étaient franchement mauvais. Brocolis à l'aller et au retour... pas de baguettes sur un vol en joint-venture avec ANA et plein de passagers japonais"
Voordelen: "Avion vétuste et service minimum, pas même un verre d'eau !"
Nadelen: "35 minutes de correspondance entre deux vols, aux deux points opposés de l'aéroport, c'est clairement trop peu,"
Voordelen: "Le repas principal, le choix de films, la route par le nord ( magnifiques paysages de banquise)"
Nadelen: "J'aurais aimé pouvoir prendre connaissance à l'avance des menus à choix. Là il fallait choisir au moment du service"
Voordelen: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Nadelen: "Not much"
Voordelen: "Service, crew, punctuality, plane, seats"
Nadelen: "Food, cold coffee and tea."
Voordelen: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Voordelen: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Nadelen: "The movie selection is somewhat weak"
Voordelen: "Great service, on time."
Nadelen: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Nadelen: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Voordelen: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Voordelen: "comfortable seats"
Nadelen: "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
Voordelen: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Nadelen: "Seats, food"
Voordelen: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Nadelen: "There had to be something better than pretzels."
Voordelen: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Nadelen: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Voordelen: "Ana est loin devant Air France"
Voordelen: "La compagnie est géniale! Rien à dire!"
Voordelen: "The crew was nice."
Voordelen: "Crew onboard and in Brussels where very nice and efficient."
Nadelen: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Voordelen: "service from crew"
Nadelen: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
Voordelen: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
Voordelen: "the place. new. lots of space for the legs. air inside the plane was better than others."
Nadelen: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Voordelen: "Food and entertainment is great."
Nadelen: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Voordelen: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Nadelen: "Cabin is bit old, seats don't recline enough, smells musty."
Voordelen: "Great airline!"
Nadelen: "some of the gates can be long walk"
Voordelen: "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
Nadelen: "nothing everything was awesome hope I fly ana again sometime ."
Voordelen: "Food was good, the crew were kind, nothing less than one expected and nothing more either"
Nadelen: "Not much of a choice when it came to films"
Voordelen: "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
Nadelen: "Nothing really."
Nadelen: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
Voordelen: "Friendly and accommodating crew"
Voordelen: "Excellent service!"
Nadelen: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Nadelen: "Could not fall asleep as the chair would not recline enough"
Voordelen: "everything was so smooth!!"
Nadelen: "entertainment : wish there were more japanese comedies!!"
Voordelen: "Best service ever provided by an airline"
Voordelen: "Service was friendly and enjoyed the USB charger."
Nadelen: "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
Voordelen: "As expected from the Japanese, super polite snd patient."
Nadelen: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Voordelen: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Nadelen: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Voordelen: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."
Voordelen: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Nadelen: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Voordelen: "I liked my seat. It was in the first row behind first class. The ticket lady was very nice and patient"
Nadelen: "I was very frustrated because I thought I had 90 minutes between flights but by the time I got my luggage it was too late to get my scheduled plane. This forced me to wait two hours for the next plane after I had been on a plane for 13 hours."
Le personnel l’accueil parfait
L’accueil le personnel a recommandé
Un voyage adoré, condor, service agréable au bords,
Voordelen: "Excellent care of crew to ensure social distancing is adhered at all times."
Voordelen: "J’étais en classe business, rien à dire tout était parfait"
Nadelen: "Le plat principal n’était pas de mon goût mais cela est propre à moi"
Voordelen: "personnel et atterissage parfait"
Voordelen: "Le personnel de bord, l’accueil... Les bons vins, de qualité Le confort.."
Nadelen: "Better inflight entertainment"
Voordelen: "I am so glad to choose you guys thank you for everything"
Voordelen: "Great crew, comfortable flight"
Nadelen: "the inflight food needs to be more accommodative"
Voordelen: "They were very supportive.. Thanks."
Nadelen: "Improve cabin comfortable"
Voordelen: "Personnel were nice - seems like there were too many people to really have them pay attention to anyone. Plane was clean overall, entertainment is good."
Nadelen: "We departed late and arrived at least 30-40 mins late. Crowded plane. I was very uncomfortable, the person sitting next to me took up space and was not very friendly. Bathrooms were not so clean at times (this may not necessarily be the airline’s fault)."
Nadelen: "Couvertures sentent le mal lavé. A part cela tres bon voyage."
Voordelen: "ICE program and WiFi made the trip comfortable."
Nadelen: "Depending on the plane, you may not get comfortable seats and have difficulty using the touchscreen. The cabin crew is a bit slow in responding to requests and show attitude."
Nadelen: "My seat was broken, almost 8h with my back straight up. I've advised the team about it but apparently it was no seats available."
Nadelen: "I'm desapointed with first flight with Emirates. Having travelled with various airlines, i was expecting a much better service on board. 15 min waiting on a call for the cabin crew to answer and separately banquets and pillows who stinks."
Voordelen: "L’espace en A380"
Nadelen: "Le repas"
Voordelen: "Le siège et l’espace"
Nadelen: "Le repas"
Nadelen: "Le repas dans le vol dubai-dhaka"
Voordelen: "L'avion a moitié plein j'ai eu trois places Au top pour dormir, personnel super gentil et au petit soin. Rien à dire ce vol était parfait vu mon état de fatigue"
Nadelen: "Un surclassement"
Nadelen: "Il n'y avait pas assez de films en français"
Voordelen: "PARFAIT et à l’HEURE"
Voordelen: "Personnel agréable."
Nadelen: "Varier les plats quand on fait 4 vols A/R avec la même compagnie. 2h20 de retard. Boeing sur le trajet Dubaï-Singapour pas confortable, sièges défaillants."
Voordelen: "Les films"
Nadelen: "Ne pas récupérer ma valise complètement détruite à l’arrivee Alors que celle ci est neuve"
Voordelen: "Rien de spécial"
Nadelen: "Sachant que n’ois étions en famille en business J’aurai Aimé Un équipage agréable Un divertissement ou cadeau pour les enfants De meilleurs repas ou une meilleure qualité. Et beaucoup de choses à dire"
Voordelen: "L’équipage et le service est excellent"
Nadelen: "Départ en retard mais plus la faute de l’aéroport que de la compagnie aérienne."
Voordelen: "Nothing, it did not felt like an Emirates flight."
Nadelen: "The ICE on this flight is ancient, the seats are narrow, food was okay, nothing special. This is an old 777, which needs a refurbishment badly. Boarind experience is blah. After checking in you find yourself in a waiting hall with all the other passengers."
Voordelen: "Service et confort"
Voordelen: "Vol. Confort. Equipement ICE"
Voordelen: "Interior of plane was very comfortable and entertainment options were excellent."
Nadelen: "Slow to serve food and drink. We had to wait 2 hours before being offered anything."
Voordelen: "L’accu, l’hora, enfin tout"
Voordelen: "Entertainment. Free 2 Hours wifi acccess"
Nadelen: "Was late to depart. Having to take the bus to the airport terminal."
Voordelen: "La qualite du service. Equipement en vol."
Nadelen: "Rien a dire c etait parfait."
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Voordelen: "Good service by Emirates"
Voordelen: "De quoi passer le temps en vol grâce au programme de divertissement à bord."
Nadelen: "La correspondance à Dubai où il a fallu rejoindre la porte d’embarquement à l’opposé du terminal dans un délai court."
Voordelen: "Crew is friendly, flight was smooth and timely."
Nadelen: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
Voordelen: "Variété des divertissements proposés à bord."
Nadelen: "Des retards au départ de chaque vol de mon trajet. Les sièges en classe économique ne disposent pas de repose-pieds. C’est tout de même une bonne compagnie."
Voordelen: "Great flight"
Nadelen: "No internet"
Nadelen: "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."
Nadelen: "My seat was booked on Ile. it was chanded to window which I hate"
Voordelen: "Tout était parfait"
Voordelen: "Exactitude des vols"
Nadelen: "Repas infecte , pas de choix Personnel pas agréable du tout"
Voordelen: "Entertainment and boarding process"
Nadelen: "Crew could be more friendly"