3.5 hours delay will ruin any day!
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "So rude crew"
Voordelen: "The plane condition."
Nadelen: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Voordelen: "Great atmosphere, crew was excellent!"
Nadelen: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Voordelen: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Voordelen: "Loved the smooth ride."
Nadelen: "Bathroom was pretty nasty"
Nadelen: "Delay due to strike"
Voordelen: "The crew was amazing, flight on schedule and good entertainment."
Nadelen: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Voordelen: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Nadelen: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Nadelen: "Travelled business class and was ace experience"
Voordelen: "Crew were great"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Crew was friendly"
Nadelen: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Nadelen: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Nadelen: "The plane was very hot"
Nadelen: "We had 4 hour delay causing a stop over at 3am. So yeah"
Nadelen: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Voordelen: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "Food provided, staff kind"
Nadelen: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "My seat at the window was great and the staff really friendly and courteous!"
Voordelen: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Voordelen: "Crew where awesone and the choice of entertainment was fantastic"
Nadelen: "Seats way to close together"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Overall booking and airport was ok. Food was also actually quite good."
Nadelen: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "punctuality of boarding and flight time"
Nadelen: "attitude of crew in business class: no sense of true hospitality"
Voordelen: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Voordelen: "Good entertainment options. Nice flight attendants"
Nadelen: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Nadelen: "Didn’t happen."
Nadelen: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Nadelen: "infotainment was down. Lost my luggage the flight was delayed"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Nadelen: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Voordelen: "Flight crew was fine. Food was good."
Nadelen: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Nadelen: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Voordelen: "Friendly staff"
Nadelen: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Nadelen: "Le menu est à améliorer"
Le wifi n’a pas fonctionné
Le wifi n’a pas fonctionné malheureusement
Le service était médiocre : pas de coussin ni de couverture, un peu sale et un membre de l’équipage bien désagréable (comme si on avait la chance d’être dans l’avion et dans sa cabine)
Bon service de l’enregistrement au débarquement, seul le lounge pourrait offrir un choix de nourriture plus diversifié. Au global une bonne expérience
Vol sans problème. Départ et arrivée à l’heure
Vol sans problème. Départ retardé mais arrivée à l’heure.
Trop de monde, ma valise de cabine a été mise en soute!
Avons acheté 3 vols avec United. 2 des ces vols étaient exploités par air Canada. En conséquence, aucune communication entre les 2 compagnies. Avons passé près de 2h au comptoir service pour qu'ils réussissent à imprimer nos billets, malgré qu'ils ont été acheter plusieurs mois plus tôt. L'employé du service a clientèle united de l'aéroport de Newark terminal A n'a rien fait pour nous aider et a offert un service médiocre (mauvaise attitude etc).
Personnel très désagréable pas du tout professionnel Nous n’avons pas eu de repas servi car il n’y avait pas assez de repas prévus Juste une boîte de crackers et fromage De nombreux passagers ont manifesté leur mécontentement car impossible de dormir Dans ces conditions autant prendre une compagnie low coast La prestation ne correspond pas au prix Très déçus
Pas de repas pour 6h de Vol
Voordelen: "Crew amazing"
Nadelen: "Flight length difference even with non stop"
Voordelen: "l’atterissage parfais"
Voordelen: "Great Entertainment options and meals"
Nadelen: "A bit more space for legs and more courtesy from cabbin attendants"
Voordelen: "It’s actually United airline in service. The first flight from Brussels to Washington, everything was great! The crews were amazing, food was surprisingly good. The flight from Washington to Los Angeles was extremely terrible, crews were rude and impatient. Service is like budgeted airlines."
Nadelen: "More comparable service throughout the journey."
Nadelen: "Il faisait chaud dans l’avion"
Nadelen: "The flight was not with Lufthansa, that was deception. UA the worst airline as far as I experienced it, delays, poor customer relationships and so on. I have to pay for luggage."
Nadelen: "Making enough room for the seat to relax especially the long flight"
Nadelen: "Pas de repas d'inclus"
Voordelen: "Foot rests are nice"
Nadelen: "Mediocre food Excellent staff"
Nadelen: "Vol retardé de presque 4h"
Voordelen: "Pas grand chose"
Nadelen: "L’avion, peu de place Pas de divertissement Pas de film Très etrpit"
Voordelen: "Aucun retard. Siege spacieux"
Nadelen: "Nourriture infecte.. burger Aucun système de divertissement a bord, jai du télécharger l'application united a la dernière minute dans l'avion avec mes propres donnees et ca ne fonctionnais pas sur mon android... Tres décevant comparativement a air canada qui fait aussi partie de star Alliance"
Voordelen: "They were OK"
Nadelen: "Terrible business class seating. You have to climb over your neighbor to go use the rest room."
Voordelen: "Seats were okay—good leg room."
Nadelen: "Exhorbitant baggage fees!! Will never fly Brussels Air again as a result."
Voordelen: "Le personnel sur ce vol été très serviable et présent."
Voordelen: "Economy plus was so roomy and the crew was very attentive and nice."
Voordelen: "Breakfast , comfort"
Voordelen: "Avis général Embarquement"
Nadelen: "N'était pas trop à l'aise. Et nous avons dû payer nos bagages. Triste."
Voordelen: "Very nice and friendly crew"
Nadelen: "Food was awful and no choices and we have to pay for it + they should rent iPad to the passengers"
Voordelen: "United Airlines"
Voordelen: "The flight was fine, despite the distance."
Nadelen: "The worst flight of my life. Seats are awfully inconfortable for a night flight. I couldn't sleep at all. Screens are really annoying, most people don't know how to turn them off and they run advertisements all night long, nobody from the crew cares. Wifi app wouldn't stream anything on my phone. Im really sad that I will have to have the same night flight back to Houston."
Voordelen: "Tout est fluide: l'embarquement, l'arrivée, les bagages.. On était même arrivés avec 18 minutes d'avance!"
Nadelen: "On donne assez à boire mais presque rien à manger..."
Voordelen: "Assez à boire et à manger, on nous a donné ce qu'il fallait."
Nadelen: "Les écouteurs sont de piètre qualité. On ne peut donc pas regarder un film d'une manière convenable."
Voordelen: "Système multimédia sans fils fonctionnant sur nos appareils. Téléphone, tablette, etc."
Nadelen: "Siège pas assez large. Jouer du coude pendant 8hrs c'est pas amusant."
Voordelen: "La ponctualité"
Nadelen: "Le type d'avion."
Voordelen: "Le service à bord était impeccable."
Nadelen: "Les sièges sont nuls (ergonomie douteuse). L'espace pour les jambes n'es pas convenable (trop étroite et la patte du siège avant oblige d'avoir une jambe de travers). Système d'information de la position de l'avion est nul (pas assez complet), peux pas savoir combien de temps il reste au vol."
Nadelen: "Avion retarder plus de 3h , attente dans l’avion !"
Voordelen: "Did was very good. Cattle call boarding."
Nadelen: "We left late because they were waiting for people from another flight that got canceled to transfer to our flight, and even with the delay, one of my bags got lost. I was the third person to check in for the flight, so I'm not sure how that happened."
Voordelen: "Service rapide, arrivé 30 minutes à l’avance"
Nadelen: "Pas de tv, ni de repas, collation seulement"
Voordelen: "I felt spoiled with all the service and the ice cream was a special treat. I had never gotten ice cream on an oversea trip. Thanks."
Nadelen: "I wished that some of the children would have left the window blinds down so we could sleep."